Pacific LightWave Inc. is a community-based internet provider that offers a greater level of customer service while maintaining the highest quality local … See more
Horable customer service no one ever answers the phone I’m presently looking for better internet going too call Richard now and verbally complain but that’s if he answers his phone
We have been customers for years and in the last 3 months the service has gone down multiple times and we could never get anyone on the phone for answers or help. I have given them enough chances. If you run a business do not take your chances
Luis, the technician did the network for my work and than i asked about pricing and he explained clearly about what i asked. Highly recommended, request Luis as your technician
I have been trying to get a hold of anyone at Pacific lightwave, left messages with my phone number. It’s been too long and no one has returned my calls.
Luis came to install the WiFi service and was amazing very knowledgeable awesome conversation and humor pacific light wave I will continue to be a customer cause of Luis and will definitely recommend my friends to pacific light wave and tell them to ask for Luis to install thanks guys Luis thumbs up and keep up the hard work. 👍🏽👍🏽👍🏽 …
This company is great! Internet speed is much faster than Hughesnet. Also technician Ruis did the great job installing my internet. Thanks Ruis! Thanks Richard!
I had some reservations about trying Pacific Lightwave because of poor wireless providers in the past. Pacific Lightwave has consistently delivered their promised speeds and has well exceeded their uptime commitment. Even if you are apprehensive about trying wireless, give them a shot.
Luis came out and set up our internet services between two different building we have. No problems. We rely on fast network for our business to run smoothly. 5 Stars. Thank you Luis and Pacific Lightwave
First time with PLW Co. And definitely satisfied with the new internet. David i appreciated the work you did it was quick and thorough and was able to help me better understand your company.professional service and knowledge. Really glad i switched to Plw
We have lived in JT for 22 years and we have never had an internet speed over 3 mgs! With Pacific Lightwave we now have 25 plus mgs without interruption! They are fantastic! We highly recommend them! TO INFINITY AND BEYOND!
I had the best experience with the pacific lightwave, for almost 3 years i had no internet cuz most of the internet providers in my area would would try to over charge me, 80$ for 5mbs plz, 43$ with pacific lightwave i get 15mbs. the price …
I just went with Fios…I don’t expect great customer service from the big guys, but it typically takes 2-5 days to get a return call or email from Pacific lightwave. I only went with them because it was faster than the dsl I had at the …
So, far service has been great. I switched from Aero Surf where the customer service and reliability was not good. At Pacific Lightwave the customer service is top notch, and our connection is much more reliable and fast
Hi,
I’m an exiting residential customer just outside Palm Springs. The internet service is very good, but their customer service at this point is not so good. …
I can’t get them to return my call to even get services in the first place. I do not understand why I have to hunt them down to give them my business. Finally got a call back. Said they don’t service me when their website clearly says it …
So, I actually develop a bit of a problem with my equipment. But a problem is not actually a problem with Pacific lightwave, I called their tech support departmentand figured out that there tech support is actually on call. Meeting Lorenzo, …
Pacific Lightware’s powerful servers have helped us upload hours of commercial video footage in minutes to our New York and Los Angeles offices. We have utilized their service in Palm Springs and consider them an integral partner. Beyond …
I run a busy eye care practice and have been a customer of Pacific Lightwave for over a year. Their service is much better than their competitors (been with both the big commercial providers). The service is fast and reliable. I can’t …
Just wanted to say that our installer, Brett was very professional, knowledgeable and polite. His installation was clean and neat.
As far as connectivity, Pacific Lightwave is a lot faster connecting to the …
I’ve had their service for a few years now. The customer service has greatly improved. The service has been extremely dependable in all weather conditions. I had an issue yesterday, Sunday evening and thought I would call and leave a …
I used Pacific Lightwave years ago. And I moved and was sad that they didn’t service my new address. But I I moved again and have them back!!!!! The installation was super fast and the installer was very helpful! I will never leave them …
I called and the lady quoted me 45 a month with no install fee. She did not mention any long term commitment either. When I got the contract it says 49 a month with a 2 year commitment and 150 install fee. Total due is $209 right now. They lie already I would not trust this place.
Loving this little big locally owned company in PS! We are talking BIG like NYC to CA DATA TRANSPORT and LEGIT EVENT INTERNET! They do great Residential and Business Internet to but I’m writing this cause my Company held a high profile …
Pacific Lightwave has exceeded every expectation. From the initial install onward, every person in the organization has been courteous and professional. We have had no outages, and minimal issues. When we have needed tech support, they …
I had their service for my home internet when I lived in south Palm Desert and LOVED it. We have a family of 5 w/ all the TV’s & games & work from home stuff going… the internet was plenty fast, no issues, and the equipment worked …
Timely, professional, and great service!
Horrible customer service, the signal goes in and out without warning.
Tried calling the phone would just ring, left a voicemail and never got a response
Horable customer service no one ever answers the phone I’m presently looking for better internet going too call Richard now and verbally complain but that’s if he answers his phone
We have been customers for years and in the last 3 months the service has gone down multiple times and we could never get anyone on the phone for answers or help. I have given them enough chances. If you run a business do not take your chances
The internet works great and its super fast. Even up in Yucca!
Luis, the technician did the network for my work and than i asked about pricing and he explained clearly about what i asked. Highly recommended, request Luis as your technician
I have been trying to get a hold of anyone at Pacific lightwave, left messages with my phone number. It’s been too long and no one has returned my calls.
No one returns my email to get pricing on Landline, email sent to Natalie 3 times.
I switched from Time Warner to Pacific Lightwave. I’m so happy I made the change. The service is very dependable and the customer service is A+ too.
Luis came to install the WiFi service and was amazing very knowledgeable awesome conversation and humor pacific light wave I will continue to be a customer cause of Luis and will definitely recommend my friends to pacific light wave and tell them to ask for Luis to install thanks guys Luis thumbs up and keep up the hard work. 👍🏽👍🏽👍🏽 …
This company is great! Internet speed is much faster than Hughesnet. Also technician Ruis did the great job installing my internet. Thanks Ruis! Thanks Richard!
I had some reservations about trying Pacific Lightwave because of poor wireless providers in the past. Pacific Lightwave has consistently delivered their promised speeds and has well exceeded their uptime commitment. Even if you are apprehensive about trying wireless, give them a shot.
Luis came out and set up our internet services between two different building we have. No problems. We rely on fast network for our business to run smoothly. 5 Stars. Thank you Luis and Pacific Lightwave
First time with PLW Co. And definitely satisfied with the new internet. David i appreciated the work you did it was quick and thorough and was able to help me better understand your company.professional service and knowledge. Really glad i switched to Plw
We have lived in JT for 22 years and we have never had an internet speed over 3 mgs! With Pacific Lightwave we now have 25 plus mgs without interruption! They are fantastic! We highly recommend them! TO INFINITY AND BEYOND!
I had the best experience with the pacific lightwave, for almost 3 years i had no internet cuz most of the internet providers in my area would would try to over charge me, 80$ for 5mbs plz, 43$ with pacific lightwave i get 15mbs. the price …
I just went with Fios…I don’t expect great customer service from the big guys, but it typically takes 2-5 days to get a return call or email from Pacific lightwave. I only went with them because it was faster than the dsl I had at the …
I’ve been using their services for years now awesome speeds, great customer service, and minimal problems overall very good!
So, far service has been great. I switched from Aero Surf where the customer service and reliability was not good. At Pacific Lightwave the customer service is top notch, and our connection is much more reliable and fast
Hi,
I’m an exiting residential customer just outside Palm Springs. The internet service is very good, but their customer service at this point is not so good. …
I can’t get them to return my call to even get services in the first place. I do not understand why I have to hunt them down to give them my business. Finally got a call back. Said they don’t service me when their website clearly says it …
So, I actually develop a bit of a problem with my equipment. But a problem is not actually a problem with Pacific lightwave, I called their tech support departmentand figured out that there tech support is actually on call. Meeting Lorenzo, …
Pacific Lightware’s powerful servers have helped us upload hours of commercial video footage in minutes to our New York and Los Angeles offices. We have utilized their service in Palm Springs and consider them an integral partner. Beyond …
I run a busy eye care practice and have been a customer of Pacific Lightwave for over a year. Their service is much better than their competitors (been with both the big commercial providers). The service is fast and reliable. I can’t …
Just wanted to say that our installer, Brett was very professional, knowledgeable and polite. His installation was clean and neat.
As far as connectivity, Pacific Lightwave is a lot faster connecting to the …
I’ve had their service for a few years now. The customer service has greatly improved. The service has been extremely dependable in all weather conditions. I had an issue yesterday, Sunday evening and thought I would call and leave a …
I used Pacific Lightwave years ago. And I moved and was sad that they didn’t service my new address. But I I moved again and have them back!!!!! The installation was super fast and the installer was very helpful! I will never leave them …
I called and the lady quoted me 45 a month with no install fee. She did not mention any long term commitment either. When I got the contract it says 49 a month with a 2 year commitment and 150 install fee. Total due is $209 right now. They lie already I would not trust this place.
Best internet service in the valley. The customer service is amazing. No robot trying to take your call. Real local staff! Doesn’t get any better
Loving this little big locally owned company in PS! We are talking BIG like NYC to CA DATA TRANSPORT and LEGIT EVENT INTERNET! They do great Residential and Business Internet to but I’m writing this cause my Company held a high profile …
Pacific Lightwave has exceeded every expectation. From the initial install onward, every person in the organization has been courteous and professional. We have had no outages, and minimal issues. When we have needed tech support, they …
I had their service for my home internet when I lived in south Palm Desert and LOVED it. We have a family of 5 w/ all the TV’s & games & work from home stuff going… the internet was plenty fast, no issues, and the equipment worked …