Horrible customer service. They won’t give us the title to a car we paid off in 2012! They have given us all of the paperwork showing it is paid off but the California DMV says they won’t release the title because they won’t release the …
Charmaine and the other teller today took care of me even though I was upset and had an attitude. Very professional even when people and situations can be challenging. She even went above and beyond and took extra time with me. (Felt so bad I apologized).very good people at this location..very friendly..they have my business. Thank you
I’m not sure what branch, but there is a girl there named Hope with horrible customer service. It sounded like she had worked there a while, but was very very rude to me.
I am a member at a different credit union and they have always provided excellent service as part of the Credit Union network. It’s like a local branch of my CU.
Friendly. Efficient. Helpful with my transactions and accommodating with othw= questions I had. Great customer service. Overall a great bank – and company.
Went here with my wife and kid to get a new card, they loaded my kid up with toys and were very nice and professional. Great easy experience, Brittany was awesome
Wanted to open a business account but couldn’t get anyone to respond and online e links took me to a place to set up a personal account. I like their rebranding, but maybe that money would have been better spent on customer service training
They have always been so respectful and helpful. I have have very few issues here they even helped me when my card was used. I am so happy that someone is looking out for me!
I have been a member for over 5 years and today PMCU proved their worth. $873.00 some bum had a field with my card and went on a spree. I hope and will prosecute to the fullest extent of the law. From Lynn, Happy, at member services to …
Worst experience ever. IRATE is only 10% of how I feel today about this horrible credit union. You know their “investigator” should retire when he doesn’t know the difference between Amazon, Pay Pal, and Money Gram. …
The service is extremely excellent and the staff is so helpful. They will go out of their way to help their customers. I have only lived in this area for five years now and they made welcome me with open arms and making my transition so easy.
It’s good to have a main phone number to call, but when you want to talk to a branch direct (FORGET IT). Yes I realize they want the branch to serve the walk-in people, but don’t tell me they DON’T have a phone number and CANNOT in any way …
Great Credit Union. Car loans almost free with a car buying program too. I have 2 accounts here ,business and personal. Seems to be a moderate turnover with tellers. They get trained and leave for better pay. Too bad, just as you feel …
If there was any possibility that I could rate this credit union with a sub-star rating I would. I cannot explain in words how absolutely horrific they are. I am giving this review after being with them for 7 years. I originally started an …
Our family has several cars financed through Frontwave and we’ve been very pleased with their service and interest rates. I highly recommend this organization.
Frontwave has always had Cyber security issues since it was Marine Corps West. My card was shut down for fraud on Friday. I found out the hard way when I was trying to get gas. An hour later, I received email notification of fraud. …
Cliff notes at the bottom:
First I’d like to start by saying that I’ve been a customer since 2005 but have never actually used any of their loan services. Never had any issues using my …
They have been terrible to deal with since switch from Pacific Marine. Customer service is some of the worst and their card security is poor at best. I have had my card hacked 3 times since they took over and it’s like pulling teeth to get …
We are currently in Escrow with this company. I have had a bad experience thus far and regret using them . Our Escrow is delayed 10 full days. We have had to change our plans multiple times because of delays. All throughout the process I …
Worse bank ever don’t I repeat don’t use these people they have no compassion or sympathy I had a 18 day lapse in insurance because I was in the hospital fighting for my life with covid . For those 18 days they charged me almost 400 dollars …
BY ANY MEANS PLEASE DO NOT DO BUSINESS WITH THIS CREDIT UNION! They can care less about the people they do business with! I had the misfortune of doing business with them and taking out a car loan with them. I was bed ridden due to Covid …
Horrible customer service. They won’t give us the title to a car we paid off in 2012! They have given us all of the paperwork showing it is paid off but the California DMV says they won’t release the title because they won’t release the …
Charmaine and the other teller today took care of me even though I was upset and had an attitude. Very professional even when people and situations can be challenging. She even went above and beyond and took extra time with me. (Felt so bad I apologized).very good people at this location..very friendly..they have my business. Thank you
It was terrible.
They are awesome
Good
This is a great CU!
My bank
I just Reviewed. What happened to it?
Convenient and very friendly staff.
2 loans so far always pleasant to speak with.
Thanks to front waves negligence to communicate, I have a collector on my credit history
I been banking here for last 20 years.
So far no complains.
I had quite the opposite experience with this credit union. No problems with two loans and exceptional service
This bank charges you overdraft fees before the draft hits your bank. And then charges you again.
Definitely not a boring white old men bank. Seems like a relaxed fun place to work and they are still very professional.
Five stars only because they were good in the beginning. Not so good now. Theres a reason why they keep changing their name. Wouldn’t recommend.
I’m not sure what branch, but there is a girl there named Hope with horrible customer service. It sounded like she had worked there a while, but was very very rude to me.
Very nice Team. Friendly and professional! I’m impressed!
Thank you for being there for us through everything that’s going on. We appreciate you all!
I am a member at a different credit union and they have always provided excellent service as part of the Credit Union network. It’s like a local branch of my CU.
Friendly. Efficient. Helpful with my transactions and accommodating with othw= questions I had. Great customer service. Overall a great bank – and company.
Went here with my wife and kid to get a new card, they loaded my kid up with toys and were very nice and professional. Great easy experience, Brittany was awesome
Wanted to open a business account but couldn’t get anyone to respond and online e links took me to a place to set up a personal account. I like their rebranding, but maybe that money would have been better spent on customer service training
They have always been so respectful and helpful. I have have very few issues here they even helped me when my card was used. I am so happy that someone is looking out for me!
The Oceanside branch is a very nice experience. I appreciate Kazy, Suzanne, Chantal and all the other tellers for being so great during these times.
I have been a member for over 5 years and today PMCU proved their worth. $873.00 some bum had a field with my card and went on a spree. I hope and will prosecute to the fullest extent of the law. From Lynn, Happy, at member services to …
Worst experience ever. IRATE is only 10% of how I feel today about this horrible credit union. You know their “investigator” should retire when he doesn’t know the difference between Amazon, Pay Pal, and Money Gram. …
The service is extremely excellent and the staff is so helpful. They will go out of their way to help their customers. I have only lived in this area for five years now and they made welcome me with open arms and making my transition so easy.
Tyler Hong was full of energy. He was enlightening. he was great!
It’s good to have a main phone number to call, but when you want to talk to a branch direct (FORGET IT). Yes I realize they want the branch to serve the walk-in people, but don’t tell me they DON’T have a phone number and CANNOT in any way …
Great Credit Union. Car loans almost free with a car buying program too. I have 2 accounts here ,business and personal. Seems to be a moderate turnover with tellers. They get trained and leave for better pay. Too bad, just as you feel …
If there was any possibility that I could rate this credit union with a sub-star rating I would. I cannot explain in words how absolutely horrific they are. I am giving this review after being with them for 7 years. I originally started an …
Our family has several cars financed through Frontwave and we’ve been very pleased with their service and interest rates. I highly recommend this organization.
Frontwave has always had Cyber security issues since it was Marine Corps West. My card was shut down for fraud on Friday. I found out the hard way when I was trying to get gas. An hour later, I received email notification of fraud. …
Cliff notes at the bottom:
First I’d like to start by saying that I’ve been a customer since 2005 but have never actually used any of their loan services. Never had any issues using my …
They have been terrible to deal with since switch from Pacific Marine. Customer service is some of the worst and their card security is poor at best. I have had my card hacked 3 times since they took over and it’s like pulling teeth to get …
We are currently in Escrow with this company. I have had a bad experience thus far and regret using them . Our Escrow is delayed 10 full days. We have had to change our plans multiple times because of delays. All throughout the process I …
Worse bank ever don’t I repeat don’t use these people they have no compassion or sympathy I had a 18 day lapse in insurance because I was in the hospital fighting for my life with covid . For those 18 days they charged me almost 400 dollars …
BY ANY MEANS PLEASE DO NOT DO BUSINESS WITH THIS CREDIT UNION! They can care less about the people they do business with! I had the misfortune of doing business with them and taking out a car loan with them. I was bed ridden due to Covid …