Thank you Joe Guerrero and Deborah Serrano for all your help with my roof problem. Very professional and took care of business. Kirt Hopson 10 Terra Vista.
We were thinking about buying a property managed by these companies and decided to search about the HOA, ccr’s and management company and we will now think twice and look at other options instead. These reviews do not look good at all.
Worst association management that I have ever seen
As a homeowner the PCM management has created a nightmare for me
with unreseanable request and no common sense …
I started off thinking that Roxanne doesn’t deserve a job with this company. That was until I called and spoke with Hanna. OMG this is the most incompetent, demotivated, bunch of people that I have ever had the displeasure of trying to work with
It is unbelievable how this “company” is run. We live in Laguna Woods village. In late February of this year, our neighbor backed his car into the wall between our garage and our house. The framing of the wall was pushed back 6 or more …
This company does nothing to help out the homeowner who is requesting services. It’s a complete waste of time to even think they may do the job that they are paid for. I cannot figure out how they even stay in business with such crappy service they seem to give their customers. The reviews are not good at all…Surprise surprise!
If you need a response email PCM info. Five starts for whomever answers this address. The property manager for Tennis Villas, Alyson Harvey, NEVER responds to ANY request by phone or email. Why are we paying $395 in association fees for nothing???
This company should be ashamed of themselves. They cannot even pick up the phone to answer a simple question. I called over 22 times and talked to someone twice. They are not professional. When I did talk to someone their response was ” oh well”. Next stop the Better Business Bureau for me
I’d give Associa zero stars, but that’s not an option. They just took over our HOA. Poor us. I live in a guard gated community. U need a transponder to access the gates or u have to get a pass from the guards. I attempted to get a …
Joe Guerrero of Professional Community Management assisted me in obtaining my HOA payment history for my loan application. Joe is very professional and provides world class services!
Absolute terrible company. Gina Falcon-Heneghan is not professional and takes light-years to respond, if she wants to. It is safe to say Gina has lost our business.
Very professional organization. I had the pleasure of working with Lisa Gross. She is very helpful and responded quickly when I had follow-up questions.
All they care about are HoA collection, late fees and penalties. I cannot even make payments over the phone with a credit card without charged extra for payment with credit card. Wish there was a 0 star option, they don’t even deserve one …
Soooooooo glad our HOA finally dumped PCM and transitioned over to a competent property management company (Crummack Huseby in Lake Forest). Honestly, I don’t picture them being around much longer. The few good remaining employees are …
I can’t thank Mayra Garcia enough for getting my paper work
completed. I live in Huntington Beach.You are in Foothill Ranch.
I sent in an email and no one got for 3 days
Katie Buchard of The Colony -Murrieta office has been an exceptionally nice and pleasant employee for years. And seems to have been able to move about and learn new jobs. And continues to be exceptional during this ‘crisis’.
Associa make it almost impossible to contact them. When you do manage to speak to someone they are unable to help and direct you down a dead end. Useless. As a property owner, I wonder what the hell i pay $300 a month for to this company.
When I first moved into the home I had neighbors come up to me and warn me about the “letters” and how this association will send letters for almost anything. Sure enough I started to receive letters. Nothing I did, the 1st one was about a …
Thank You for leaving our Eastbrook Community Association,
your billing schedules are the worst I have ever seen (they make very
little sense at all) deception? maybe? And they are worthless in helping …
Marc is amazing and so easy to work with. Marc is a team player and always has the community best interest at heart. I love that he is always on top of things and great communication skills.
I don’t understand why these companies are in business. The level of customer services is non-existent. I have tried to call 6 times for two days. Left a Voicemail with no returned call. Their voicemail says you can reach my assistant …
Worst company and they hide behind the HOA and wont help! I moved into my home that ive owned for almost 10 years after being away and having it rented out. One month ago i moved back in. I own three cars and have 2 garaged and a pick up …
Emails requests to their billing department goes into a black hole never to be seen again. Emails going to the “Director” are unanswered. Excuses like “I did not get your email” or I did not get your voice mail” are standard responses. The …
Thank you Mayra Garcia for your help. I was very frustrated trying to get information and an application form for remodeling of 22 Terra Vista, Encantamar. You were so patient in helping me with The internet ( not my strong suit). You made sure I got them. Thank you. Thank you!
She was very professional and good and courteous , Associa is the most horrible association and very difficult association to deal with , I was very surprise un like all other time I call how cautious she was and help me understand and sho …
This comment pertains specifically to Elizabeth Cheshire, Administrative Assistant for the University Community Association. She answers emails and calls promptly, professionally, and with useful information and is also personable and friendly.
Thank God our HOA is dropping PCM. Their “legal” team sends letters to homeowners threatening a civil lawsuit over minor CC&R violations. Adios PCM just like they were dropped by other HOA’s. Your response was typical rhetoric. I have …
This morning Faelina Romero helped me twice with my account. I was having difficulty with the document I was completing online and she was exceptionally patient and brilliant as she talked me through the process.
Thank you Faelina 😊 …
absolute worst company to deal with. I submitted to start doing automatic withdrawls in January 2015, they told me to probably send in 1 more check while they did the bank thing then everything should automatically kick in. so I send in the …
I want to let you know how helpful Mayra Garcia is. She helped with a very confusing billing situation that took many phone calls back-and-forth and her patience was amazing!
Rudy Estavillo was exceptionally helpful in getting me all that I needed and was patient and diligent in looking for the clients address to make sure we were ordering the correct documents
I’ve been engaging in the house extension and fortunate to have worked with an Architectural Administrator, Roxann Brehm.
She is an example of what is best in this management industry. She is so diligent and attentive in communication.
I had awesome service today from faelina, I’m refinancing my home and I needed some documents and she provided them super fast before we even got off the phone they were in my inbox.
Lauren Ball of accocia pcm’s Carlsbad office has my vote as this year’s poster child for incompetence.
I started trying to change association billing info in Sept. 2018…They still …
A nightmare I can’t wake up from. Had a roof leak that caused water damage to the drywall in the baby nursery. The room smells musty and we fear of a mold issue. I notified my property managment rep Kim Kaylor on January 16th of the issue. …
This company is terrible to deal with. I was a little late with a payment and they sent me a letter to lien my house-WTF! The payments crossed in the mail and they sent me a lien. I asked the association to take it off but never heard …
PCM (professional community management) manager Sarah Rivas and her asst. manager Kat Boyd work in connection with ProTec division manager M. Velic to commit commercial warranty repair fraud. …
Needed to change my banking info to pay monthly assessment. Quick reply from person on the phone who emailed me the forms immediately. Unfortunately, instead of having to complete forms it would be far better if I could have completed this …
This property management company is the absolute worst I have ever dealt with. All they care about is collecting fees and penalties while hiding behind the HOA board and their ridiculous rules. Kim Kaylor, the community manager for Harbor …
We own the bottom unit of a 2 story building in Dana Point. The patio in the upstairs unit above our living room leaked due to a faulty (rusted/corroded) drainage pipe. It stained the ceiling and wall in our living room, and the wall …
I concur with the other rating that “the company does nothing to help homeowner who needs service”. I requested services 4 months ago and still have not been able to get it done.
Miss Faye B. is such charming young lady to talk with, she helped me to solve the problems and I do not need to repeat my question for so many times, just want you folks to know that Miss Faye B should be a great asset of your company and this is what I want you to be aware, keep on the good and stay healthy.
They do not respond to voice mail or email messages. All I am trying to do is repaint the home with the same paint scheme. Of course I am paying for it. Paperwork submitted, no response. I feel sorry for anyone that has any kind of …
I called in today upset about my account, but by the end of my call with faelina she helped me out and took care of all the issues I was dealing with, it was a pleasure taking to her and getting the help I need. Great customer service .
I believe that what this company does is fraudulent. Even if you pay your HOA dues on time they charge you a late fee. I used to pay the late fee thinking it was my bank or the post office. I’ve paid unnecessary legal fees in the past just …
I made several call to ask questions about the my HOA policy but a woman who answered my phone in the this office was very rude to me. When I called at the office several time, the same woman answered my phone but she hung up the my phone …
I spoke with a gentleman named Scott Morse today at Associa/Mirador. Not only did he call me back the same day as my message, he listened, didn’t take sides and provided a great course of action. Thank you!
Valerie Brewer helped me solve my COMPUTER CONFUSION in a kind, efficient and patient way. My needs were met and I learned a lot besides! Bravo for QUALITY customer service! Bravo Valerie!!!
PCM has this new platform, Towne Sq. Seems like a great tool….if anyone ever managed it. Data is out of date and it took 10 weeks to get a reply to a request. …
I am giving a 5 star review to Valerie Brewer, Associa’s Customer Care Representative. She solved my billing problem where upper management failed to resolve an over billing issue.
Hi. When I needed a proof of insurance I called expecting a machine or a long wait, BUT the phone was answered on 2 rings, the person was very nice and helped me within 20 seconds! Great job!!!
Very frustrating and unprofessional to deal with.The monthly HOA payments were being pulled twice from my account – one through an echeck and other through a Direct Deposit. At this point, there is a surplus of $1600+ in the account. I have …
Continuous poor service from Accocia/Professional Community Management. I’ve tried to work with their Signal Hill office on two separate occasions for our Mystic Point home and they have provided no help. They don’t respond to emails. If …
Katarina Was quick to reply to the email message I left concerning a problem. I replied to the email with pictures illustrating the problem. Now I am waiting for a response on how to remedy that particular problem.
Valerie Brewer shows her professionalisms and carings throughout the past couple of days when I need an urgent help. During pandemic period of time, this nature of in person service is really needed and helpful, thank you Valerie👍 …
Katarina is phenomenal at performing in the arena of Customer Service for PCM. She is the glue that holds the Management team, Vendors and HOA together. Great job!
I was told to stop payment on my check as they had not received it. They sent me a form to have automatic debit. However, they charged me a late fee and other expenses. I called and spoke to Myra Garcia, who was extremely rude and …
I had such a great experience! Everyone is so professional and courteous. They listen and empathize and actually care about your issues. I highly recommend them
Terrible service. Paid for pool key fobs and it wasn’t activated. Contacted them 5 times to get replacement and finally they said they will mail out the keys. 2 weeks later, the keys still not arrived and called again and they have no …
This morning I was trying to change the checking account from which my monthly HOA was deducted. After spending 15-20 minutes trying to do it online, with no success. I called the number of my Associa/Town Square monthly statement. I was connected, without waiting very long, to Valerie
I talked to Rep. Rudy E. and he was very professional and polite. He answered all my questions and sent me what I needed right away. Thank you for your kind service Rudy
Called in today and had a bill stating I owed a lot but the kind customer service representative Faelina helped me understand and I actually didn’t owe what it states. She was very understanding.
My personal experience with PCM/Associa has been been disappointing, Kathryn Rich our property manager has been very disappointing in resolving residents concerns. Company is very fee/fine driven and st times functions more like Wells Fargo …
It is July 3 and their advertisement says that they open at 8AM AND it is now 8;45 AND THEY ARE STILL NOT OPENED AS I POST THIS REVIEW. Who knows when they will open but it is on their webite and letters as 8AM. The association sends me …
I rarely take the time to do reviews but wanted to give a five star review for Faye Burian at Associa/PCM (property management company). I’m a real estate broker and work with hundreds of different people each year. I can’t remember ever …
Faelina was a true life saver for me. Not only did she handle my issue with ease and true professionalism but she also made sure I had recieved a solution to my concern and gave me all the proper guidance on how to handle it. Calling …
Posting a review, per our property managers ironic email signature. From a homeowner & board member point of view, I can say Associa PCM is totally useless. They routinely miss bills or pay months late for our property. Rarely if never …
Faye Burian is a rescue hero solving my HOA mystery. Her wealth of experience from years in real estate, account management, etc., pays off when answering a query NO one else seems to grasp, not the bank end nor the Associa end. TY Faye! Not sure how responsive the board is but Faye rocks. May it be easy sailing from here.
This management company are really terrible. They don’t take responsibility for their sloppy job. Manager never picks up the phone. People in the office know nothing, they push issue to each other. Don’t buy a house if the HOA is run by this company. You will regret for sure.
This management company is very unprofessional. It takes months and numerous emails, calls and attempts to get an architectural review application approved. Your email messages are not acknowledged, and no apologies are made for their …
Rudy was the representative who helped me today. He was so professional and patient, and I got the information that I need to do the touch ups for my house. Thank you Rudy!
After today’s call I understand where the P in PCM comes from. I only dealt with Faylina today but if the other employees are like her, calling will make any homeowner feel good about getting help regarding any issues with their property so sincerely thank you Faylina
This was my first time calling in to the HOA company and had the pleasure of speaking to Rudy Estavillo. He was extremely helpful and broke down the statement for me for easier understanding.
My garage has been damaged and unable to close or lock since March of this year (see attached picture), necessitating a replacement. Not only is this an eyesore for my neighbors and I, but there is also a real risk of theft of my belongings …
One of the few times I have called a customer service department and didn’t need to spend forever on the line to get my issue resolved. Faelina was straight to the point and clearly explained the charges for me and I was on my way. Thank you
Rudy Estavillo’ the Customer Care Representative that I spoke with, was knowledgeable of my need, got right to it and got my situation resolved in excellent fashion. Very professional customer service.
Employees like Rudy Estavillo make working with management companies easier. He is to be commended for listening, researching and finding the correct people to assist with miscommunication through notices.
Faye Burian THANK YOU for your AMAZING customer service. I know this world need more people like yourself. We appreciate the fast response, knowledge and most of all your people skills. Happy Holidays!
Rudy Estavillo was extremely fast and efficient providing me with exactly what I needed without transferring or referring me to another department. Greatly appreciated his action.
Spoke with Rudy Estavillo in regards to HOA documents needed for the home buying process. Rudy was very helpful and literally got me the statements needed within a minute. Thank you Rudy!
I had to get some insurance information today and called the office. Rudy Estavillo was incredibly helpful. Looking forward to the same level of service for all my future calls.
This company is the least professional, and perhaps most irresponsible that I’ve encountered in recent memory. They have ignored my calls, emails, and messages for over a month now. Let that sink in for a moment – I have an open work …
Good luck getting any respond from the HOA. We have couple open cases regardless how many emails and voicemails i have giving them, you never hear from them they keep you in the dark meanwhile they want their money every month. Shame on them!
Mayra Garcia answered the phone immediately and sent us the forms we needed very quickly. She was polite and efficient. We appreciated your help after being on a previous call to College Park for nearly 30 minutes.
When it comes to HOA communication, Elizabeth Cheshire always goes above and beyond. From reporting an urgent issue that needs to be resolved in a timely manner to just letting us know that So Cal Edison will have the power off in the area, …
As a vendor, all of the managers and their support staff here at PCM are amazing to work with! Special shout out to Katarina, a newbie doing an awesome job helping with some challenging communities. Super responsive and always thorough and helpful!!
I’m not usually an individual to write a review but she deserves it.
Debra Gillette, is on her A game! She always responds promptly to a request and follows through, it makes our lives much comfortable and knowing that someone’s got our back!
Keep rocking 😎 …
I needed some paperwork completed by Associa in order to fulfill a requirement by the refinancing company. Debra Gillette did a flawless job for me and was very courteous, professional and prompt in getting me what I needed IMMEDIATELY. …
Wonderful experience with our Cypress Village HOA Rep! Deborah Serrano has been the absolute BEST to work with in taking care of our community events! She has been super responsive and goes above and beyond to ensure it is a success. Even …
Rudy was very helpful and prompt with my request, he even made sure that i received the documents that i requested before ending our phone conversation.
Mr. Rudy Estavillo was very patient with me and I truly appreciate his assistance. Computers make me nervous and he walked me through what I needed. Again, thank you.
Though no one likes to pay their HOA or feels like they get their true value from them, at least the customer support and service from Associa has been great. Deb quickly got back to me and dealt with my many and frequent questions on …
Katarina Fajardo goes above and beyond! She is the assistant for our community and always responds promptly, and works hard to make sure that all of our requests and concerns are addressed with professionalism and speed. Highly recommend her. Best assistant we’ve ever had!
We were really impressed with Ms. Katarina from the Professional Community Management, An Associa® Company office. She was responsive to all our messages and questions, organized and very efficient. Thank goodness for awesome people like her!
I am a resident at one of the Parkside condominiums and I just wanted to say that Katarina helped me out with finding the right correspondence in regards to a parking issue. She was very polite and helpful. She is doing a great job and her customer service is excellent. Her supervisor Cynthia was also very helpful. Thanks again ladies.
I just spoke to Rudy Estavillo, and he was so helpful! He answered many of my questions and went above and beyond to give me the information I needed. Not many companies will take the time answer your questions. I really appreciated his help 🙂
This HOA for Altura Vista in Placentia is very active on towing its community members cars without giving you proper notification. There is definitely some type of kickback the HOA is getting from the tow company, someone needs to investigate this.
Christine Clancy was very helpful in addressing my requests. She was responsive and acted quickly to get me what I needed. She was friendly and professional each and every time I spoke with her.
I received a quick response that was was unusual for management in most association so in that regard it was good but I did not understand why tenant have to deal with disposal company as to their need when the association is dealing with …
Katarina Fajardo needs to find another job. She is an administrative assistant who feels she can talk to residents however she wants. Using exclamation marks and being snarky with residents that are frustrated with the lack of response from …
Within a year our community has more than 3 changes in community managers. The agent is constantly busy and cannot be reached. They keep sending us notice but doesn’t provide any solution. The company requests us to change our light …
I was very impressed by Valarie Brewer, Homeowner Services Representative for Professional Community Management in the manner she answered my questions, guided me to the right action and implemented in …
Christine Clancy was fast to respond to my request and quickly coordinated services with other vendors in order to get my A/C back up and running for my tenants during the heat wave. Very satisfied with the prompt response.
We moved into our community – a new construction – in March. Builders had control of the common areas until very recently. As soon as I found out HOA had taken over, I contacted them to express my concerns over non-maintenance of the …
A request that was pending for 5 months was immediately addressed/handled within a day by Katarina. She is professional & responsive. The PCM is very blessed to have her working there. I want to give her a commendation for going the extra mile and being understanding and informational.
Rudy was a pleasure to speak with, not only answering all my questions quickly and efficiently, but providing me with the details I needed in writing via email. Friendly, professional, helpful, and awesome service all around. Thank you!
We have owned a condo at the Mirador for 22 years. Our dealings with Professional Community Management has been less than satisfactory. You couldn’t get anyone on the phone, no one would return your calls or email, it took forever to get …
All I can say is wow! I needed my HOA statement for a mortgage loan and sent an email. Valerie Brewer responded within an hour and after 6pm on a Friday with my last months statement and payment history for the past year. I thought I would have to wait till Monday! Thank you for all your help.
I called in several times with some uncertainties about my billing. I got Valerie on my last call out for help and she knew I was confused and frustrated. She patiently cleared it up for me in great detail with explanation and even emailed my updated statement. The professionalism I received was beyond my expectation. Very efficient.
Monique Gazard, the Community Association Manager – Orange County, provide great services. I filled a landscape violation complaint on my neighbor since 11/2017, and none of the previous managers were able to resolve the violation. …
Update: 05/03/2021
Once again, Rudy Estavillo provided excellent customer service. I emailed him about a condo master policy that has been expired, he promptly emailed me back …
Katarina Fajardo is the absolute best. She is professional, responsive, and accessible. She responded very quickly and resolved my issue with a parking permit within 24 hours. Well done Katarina and thank you!
I worked with Ms. Faelina Romero this morning when I need to make changes in the way my HOA dues were handled. She was courteous, very professional and patient as we went through the form to fill out. Ms. Romero listened carefully at my …
If I could give 0 star that I would. The manager of Chatlain in laguna niguel has not reached out to me for the issue I requested almost a year ago, the Managers have been changed for several times, every time i have to repeat myself and …
Jim Fraker and Matt Jeffrey, of the Carlsbad location, are nothing short of amazing! They are very responsive, knowledgeable and so very helpful. We just moved in and they have answered all of our questions in such a short time. Our last …
Without asking, I received an email from Terri E. T. Johnson telling me that our HOA application for solar panels had been approved. I was pleased to be informed without any effort on my part. Thank you, Terri.
Debra Gillette is amazing! She helped me resolve 2 issues that no one else apparently could. Great communication and fast response. She helped me every step of the way. …
My experience relates to Deb Gillette who has been a passionate warrior for my situation. She has diligently worked on the situation I am facing right now and is not stopping u til the job is done to satisfaction. I truly appreciate that. I look forward to always having Deb on my side.
Valerie Brewer at Professional Community Management a Associa Company was very pleasant and helpful with my situation as well as knowledgeable. So nice to have a friendly person on the other end of the phone.
Rudy! You’re a great guy! You helped me when my regular rep at your company continued to ignore my calls. You stuck with me until you had everything I needed .
Thank you!!
Just wanted to take the time to acknowledge Valerie Brewer our Homeowner Services Representative from Professional Community Management – An Associa® Company. I called her and needed just one document for a refinance, our property …
Working with Valerie with my missing HMO payment problem, she was very nice following up on everything for me and I couldn’t have asked for better service. Took all Fee’s & late charges off my statement! …
Rudy Estavillo is a shining star at this company. I’ll be asking for him if I need any assistance in the future. He was knowledgeable, friendly, and helped resolve my issue quickly.
Your service was very professional and on time. It was very important to us those papers and you sent them on time without delay. I really appreciated Valerie’s help and hope we have more employees like you. Thank you again Job well done.
Just purchased a condo at the Mirador in Laguna Niguel. I’ve been speaking with Katarina and she has been helpful answering my HOA questions kindly and promptly. Very pleased so far.
I own a townhome in Mountain View Gardens, in Loma Linda, California since 1991. I have dealt with many management companies. I can honestly say that I am happy that the board changed the management company to Professional Community …
Rudy was very helpful and professional in helping with the issue with our owner’s HOA account. Problem was resolved because Rudy took the extra steps and time to further research the problem.
I spoke to Rudy Estavillo. I was trying to get information for a community booking and at the location no one would answer. Rudy answers calls at Orange location. He stepped up and said I will search for you and get you the information you …
Rudy is fantastic! I am a real estate agent, and was calling to collect information on a HOA. Rudy sent me much more than I asked, my client absolutely loved it!
Valerie was outstanding. She understood my problem right away and fixed it. She was very nice about it too ! Dean Wilson, 2220 Port Carlisle Place, Newport beach, Ca
I had a tough time getting ahold of anyone here for a long time. I’m giving 5 stars specifically for Katarina Fajardo who has been a great help to me with all the issues I’ve had. She is prompt with responses and has been very helpful in moving things forward.
My husband and I had questions about where to send the HOA payment and we called the PCM office in Orange County and Rudy Estavillo helped us. Rudy gave us an excellent service, he treated us very well and answered all our questions and at …
Rudy Estavillo recently assisted my neighbor and I with a difficult plumbing situation. I appreciated his ability to consider our plumbing problem urgent and send out a plumber right away. He has excellent communication skills, a friendly …
I needed to know the balance on my account and been calling so many times. each time the person that picked up the phone transferred me to another associate but i would only get voice message. i left 3 or 4 massages but no one ever …
Elizabeth Cheshire as been a consistent, courteous, and service-minded professional for us for several years. I find her to be responsive and thoughtful – exactly what you look for. She has earned our trust and respect.
Rudy Estavillo, went above and beyond the call of duty to resolve an issue that would have taken at least 10 days. It is truly an honor to work with people such as Rudy. He is definitely an asset to any private or governmental …
Rudy Estavillo made my day! My property recently brought on Associa for the HOA management. My account had several confusing posts and I could not figure it out. Rudy explained it thoroughly and accurately and helped me correct the problem. Thanks, Rudy
Rude was excellent. I called him after trying to find a floor plan for a unit that my client is putting an offer in. Rudy not only looked hard and was persistent but he went out of his way to make it happen and call me later once he was able to get it and emailed it to me. Great guy!
Rudy answered the phone promptly, was very courteous, solved request immediately by emailing me the document I requested.
Furthermore, he was quick ask if their was anything further he do for me. …
Recently I have had 2 occasions to request assistance from the Association. In both instances, I received prompt responses and a quick resolution to my issues. i realize how many requests for assistance are received by our management team …
Rudy was extremely helpful in finding for me the exact information I was looking for when I called. I will admit, I wasn’t as prepared with my own info he requested in order for him to best serve me, but he was very patient and friendly …
I never get a personal response, just a form email every time I contact them with any kind of issue or problem to be addressed. Poor customer service at best.
Deferred repairs of facility. They did not know. No regular inspections for health hazards, faulty equipment and facility.
always not our fault. Green Water in Jaccuzi for a week.
I want to commend excellent service today from Rudy Estavillo. After trying for a month to get my problem resolved with this company, Rudy took the time to listen and resolved the issue. When multiple staff members refused to call me back, …
Professional they are NOT. They used to have a very competent employee named Marybeth who was a true professional. She responded quickly to emails and phone calls, but unfortunately she left the company. Now our association is being handled …
For some reason my payment for May was not received. The next month I got a bill for May and June plus a late fee. Marrina Hernandez helped me figure out my misunderstanding of the monthly bills and late charges. I can’t thank Marrina enough. Hopefully, I am caught up and this will not happen again.
I was so very pleased with the service I received from Rudy. I was in the process of home buying and needed HOA information, he was friendly and knowledgeable, and made the process so much less stressful for me! I would have given 10 stars if possible!!
Rudy is amazing! He was the only one that helped our ongoing issue with the finance department. Prior to speaking to Rudy I was transferred from one employee/voice-mail to another for months. He was the only one that cared enough to handle …
Would give 0 stars if possible. Jzvatnie Williams has been completely unresponsive and unwilling to assist me with scheduling my move. Very unprofessional.
Why did HOA spent likely 6-figure money to hire one or more HOA manager(s) who is(are) supposedly taking care of homeowners’ matters. When a call is placed, homeowners are placed on music hold for extended period of time. Finally when …
Rudy helped me with providing the insurance policy documents. He was very professional and answered all my questions. I would not hesitant to call him again for help.
Our HOA switched to property management this year 2022 and so far our property manager, Robert Muratalla is doing a good job working with the recently elected new BOD. It’s been a learning experience for both as our HOA and it’s problems …
Taylor Casey Ramos is excellent. Stays on top of what needs to be done, her follow up is excellent. I wish every single HOA we deal with were with Associa. Cannot speak more highly of Taylor.
I called and requested an architectural form. Ms Marrina Hernandez provided me with an excellent assistance. She stayed on the phone and made sure I received the form in my email before finished the call. Thank you, Marrina!!
One of the worst experiences I have ever had with any company belongs to one of your employees Kotah Ha who manages the Solaire property in north county San Diego. …
Rudy Estavillo/Customer Care Representative was very helpful and polite. His phone etiquette was professional and I received the documents requested within a few minutes via email.
Marrina at PCM in OC was very upbeat and helpful. My printer isn’t working, so she said she would pop the document I needed into the mail that day. She also explained what I needed to do to stop my current HOA debit from one bank when I …
Rudy took care of all my concerns. I had some issues with my accounts not displaying correctly on townsq app. He sent instructions over right away for me to fix the issues. He also, set up a work order and followed up to make sure my issue was resolved. Excellent work Rudy.
I moved to Spencer’s Crossing in march of 2020 and I want to thank Marrina for her answering the phone so quickly, usually I’m on hold for 10 minutes and the lady that answers is very rude so it makes me not want to call back, (maybe that’s …
Called in to get assistance as we have just moved in and Rudy was very helpful and sent me all the information I needed. Rudy was nice enough to wait online with me to confirm I received all the information and made sure I got all my …
I spoke to Marrina Hernandez a Homeowner Service Representative . She was not only extremely professional , she was also kind and informative. I am glad she answered the phone when I had some concerns. Thanks again for your great customer service and please keep up the good work.
I have now been calling for a week and requesting a call back with every voicemail. After a week, my issue has still not been addressed and I am still waiting for a call back from Associate Community Managers: Jzvatnie Williams and Taylor …
Our property recently switched to this company, and we thought that it was a good move by our board. Unfortunately, it was the worst move ever! No one reply to us if there is any issues. It is impossible to approach the property manager, …
I would like express my appreciation for Customer Care Representative
Rudy Estavillo. His manner was pleasant, professional , prompt, and efficient. He provided me with the exact information I needed.
I am grateful.
I have been sending you messages monthly since September concerning late payment charges. I received a response in September that the matter would be resolved in a couple of days and I would get a response then. Today is December the 20th …
Rudy Estavillo was super prompt, helpful, and respectful when I called to get information on the HOA approval process. He sent me all the paperwork I needed for my application, contact info for who was responsible for reviewing my application, and confirmed that I had received everything I needed before our phone call was over.
Thank you Rudy for guiding me through the starting process and answering all of my questions.
My customer service rep, Rudy Estavillo, was incredibly helpful and pleasant. Thank you Rudy
Rudy E. Was very quick and very helpful when I called with my question and he provided with the information I requested.
Valerie Brewer was exceptionally helpful to me .
Thank you Valerie. …
Rudy Estavillo is great and clear providing customer service!!
They won’t answer any calls or emails and will charge you without any reason.
Rudy was very helpful and provided me the information I needed quickly and professionally.
Very helpful and professional! quick responses. I appreciate this company and their management.
Great service. Ms. Sophy Dith answered immediately and was very polite.
Thanks, Sophy
Rudy was mpst helpful and took care of my questions.
Thank you Joe Guerrero and Deborah Serrano for all your help with my roof problem. Very professional and took care of business. Kirt Hopson 10 Terra Vista.
Rudy Estavillo was very helpful and answered my questions quickly
Recently had a conversation with PCM representative Rudy Estavillo. He was very helpful and well informed.
Rudy Estavillo Took the time to explain the association platform to me and to give me the required documents. I was very professional and empathetic
We were thinking about buying a property managed by these companies and decided to search about the HOA, ccr’s and management company and we will now think twice and look at other options instead. These reviews do not look good at all.
Rudy Estavillo did a great job helping resolve our issues!
Valerie was friendly and attentive, she also manage the request very promptly.
Worst association management that I have ever seen
As a homeowner the PCM management has created a nightmare for me
with unreseanable request and no common sense …
I started off thinking that Roxanne doesn’t deserve a job with this company. That was until I called and spoke with Hanna. OMG this is the most incompetent, demotivated, bunch of people that I have ever had the displeasure of trying to work with
Excellent customer care service by Rudy Estavillo. He was friendly and helped me get cert.
Rudy Estavillo was extremely helpful to me in obtaining the proper information to order my HOA Documents.
Stacy
Awesome service from Rudy Estavillo. The best HOA rep I have encountered. Thanks!
We are a contractor that works with PCM and Monique. She is very professional and cares greatly for her clients needs. We enjoy working with them!
Elizabeth has been very helpful . She is pleasant to deal with and goes out of her way to help.
It is unbelievable how this “company” is run. We live in Laguna Woods village. In late February of this year, our neighbor backed his car into the wall between our garage and our house. The framing of the wall was pushed back 6 or more …
Debra was very responsive to my needs and would give her 6 stars if that was possible, Great service and very professional.
This company does nothing to help out the homeowner who is requesting services. It’s a complete waste of time to even think they may do the job that they are paid for. I cannot figure out how they even stay in business with such crappy service they seem to give their customers. The reviews are not good at all…Surprise surprise!
If you need a response email PCM info. Five starts for whomever answers this address. The property manager for Tennis Villas, Alyson Harvey, NEVER responds to ANY request by phone or email. Why are we paying $395 in association fees for nothing???
I give Faelina a five star rating.🌟🌟🌟🌟🌟
She was knowledgeable and efficient. She quickly emailed me exactly what I needed. Thank you Faelina! …
This company should be ashamed of themselves. They cannot even pick up the phone to answer a simple question. I called over 22 times and talked to someone twice. They are not professional. When I did talk to someone their response was ” oh well”. Next stop the Better Business Bureau for me
Marrina was very professional and helpful
I’d give Associa zero stars, but that’s not an option. They just took over our HOA. Poor us. I live in a guard gated community. U need a transponder to access the gates or u have to get a pass from the guards. I attempted to get a …
Faelina was a God send in helping me understand charges I was confused about. Thank you Ms Faelina for your attention and patience with me.
Joe Guerrero of Professional Community Management assisted me in obtaining my HOA payment history for my loan application. Joe is very professional and provides world class services!
Rudy was great. He answered the phone on the first ring and helped me with my issue completely. Very satisfied.
Absolute terrible company. Gina Falcon-Heneghan is not professional and takes light-years to respond, if she wants to. It is safe to say Gina has lost our business.
Katarina Fajardo – great to work with!! Responds quickly and gets the job done asap.
Very professional organization. I had the pleasure of working with Lisa Gross. She is very helpful and responded quickly when I had follow-up questions.
I spoke to Rudy Estavillo. He was extremely helpful and professional.
Great service by Rudy Estavillo. Rudy was quick to help me resolve an issue I had and was able to get me what I needed instantly!
All they care about are HoA collection, late fees and penalties. I cannot even make payments over the phone with a credit card without charged extra for payment with credit card. Wish there was a 0 star option, they don’t even deserve one …
Soooooooo glad our HOA finally dumped PCM and transitioned over to a competent property management company (Crummack Huseby in Lake Forest). Honestly, I don’t picture them being around much longer. The few good remaining employees are …
Valerie was very quick to send me the information that I need. Thanks Valerie!
Customer Care was very helpful with my billing problem. Thank you, Rudy!
I can’t thank Mayra Garcia enough for getting my paper work
completed. I live in Huntington Beach.You are in Foothill Ranch.
I sent in an email and no one got for 3 days
Katie Buchard of The Colony -Murrieta office has been an exceptionally nice and pleasant employee for years. And seems to have been able to move about and learn new jobs. And continues to be exceptional during this ‘crisis’.
Associa make it almost impossible to contact them. When you do manage to speak to someone they are unable to help and direct you down a dead end. Useless. As a property owner, I wonder what the hell i pay $300 a month for to this company.
When I first moved into the home I had neighbors come up to me and warn me about the “letters” and how this association will send letters for almost anything. Sure enough I started to receive letters. Nothing I did, the 1st one was about a …
Thank You for leaving our Eastbrook Community Association,
your billing schedules are the worst I have ever seen (they make very
little sense at all) deception? maybe? And they are worthless in helping …
Marc is amazing and so easy to work with. Marc is a team player and always has the community best interest at heart. I love that he is always on top of things and great communication skills.
I don’t understand why these companies are in business. The level of customer services is non-existent. I have tried to call 6 times for two days. Left a Voicemail with no returned call. Their voicemail says you can reach my assistant …
Worst company and they hide behind the HOA and wont help! I moved into my home that ive owned for almost 10 years after being away and having it rented out. One month ago i moved back in. I own three cars and have 2 garaged and a pick up …
Emails requests to their billing department goes into a black hole never to be seen again. Emails going to the “Director” are unanswered. Excuses like “I did not get your email” or I did not get your voice mail” are standard responses. The …
Thank you Mayra Garcia for your help. I was very frustrated trying to get information and an application form for remodeling of 22 Terra Vista, Encantamar. You were so patient in helping me with The internet ( not my strong suit). You made sure I got them. Thank you. Thank you!
Mr.Rudy Estavillo is very friendly and helpful. He offered 5 star service.
She was very professional and good and courteous , Associa is the most horrible association and very difficult association to deal with , I was very surprise un like all other time I call how cautious she was and help me understand and sho …
Thanks to Katarina Fajardo for her help in getting the Painted Trails community pool to the wonderful temperature of 83F.
This comment pertains specifically to Elizabeth Cheshire, Administrative Assistant for the University Community Association. She answers emails and calls promptly, professionally, and with useful information and is also personable and friendly.
Thank God our HOA is dropping PCM. Their “legal” team sends letters to homeowners threatening a civil lawsuit over minor CC&R violations. Adios PCM just like they were dropped by other HOA’s. Your response was typical rhetoric. I have …
Being new to an HOA I was going nuts with all the bills and paperwork but Valerie was great an making sense of it all. Thank you
This morning Faelina Romero helped me twice with my account. I was having difficulty with the document I was completing online and she was exceptionally patient and brilliant as she talked me through the process.
Thank you Faelina 😊 …
Rudy was very friendly and helpful. He saved me a lot of hassle by answering my questions quickly and efficiently!
absolute worst company to deal with. I submitted to start doing automatic withdrawls in January 2015, they told me to probably send in 1 more check while they did the bank thing then everything should automatically kick in. so I send in the …
Rudy Estavillo is very helpful.
I want to let you know how helpful Mayra Garcia is. She helped with a very confusing billing situation that took many phone calls back-and-forth and her patience was amazing!
Rudy Estavillo was exceptionally helpful in getting me all that I needed and was patient and diligent in looking for the clients address to make sure we were ordering the correct documents
I’ve been engaging in the house extension and fortunate to have worked with an Architectural Administrator, Roxann Brehm.
She is an example of what is best in this management industry. She is so diligent and attentive in communication.
I had awesome service today from faelina, I’m refinancing my home and I needed some documents and she provided them super fast before we even got off the phone they were in my inbox.
Received excellent customer service from Rudy Estavillo regarding my account.
Lauren Ball of accocia pcm’s Carlsbad office has my vote as this year’s poster child for incompetence.
I started trying to change association billing info in Sept. 2018…They still …
A nightmare I can’t wake up from. Had a roof leak that caused water damage to the drywall in the baby nursery. The room smells musty and we fear of a mold issue. I notified my property managment rep Kim Kaylor on January 16th of the issue. …
Rudy Estavillo gave prompt, professional service, handled my situation efficiently and stayed on line to make sure it was done.
This company is terrible to deal with. I was a little late with a payment and they sent me a letter to lien my house-WTF! The payments crossed in the mail and they sent me a lien. I asked the association to take it off but never heard …
PCM (professional community management) manager Sarah Rivas and her asst. manager Kat Boyd work in connection with ProTec division manager M. Velic to commit commercial warranty repair fraud. …
Needed to change my banking info to pay monthly assessment. Quick reply from person on the phone who emailed me the forms immediately. Unfortunately, instead of having to complete forms it would be far better if I could have completed this …
This property management company is the absolute worst I have ever dealt with. All they care about is collecting fees and penalties while hiding behind the HOA board and their ridiculous rules. Kim Kaylor, the community manager for Harbor …
We own the bottom unit of a 2 story building in Dana Point. The patio in the upstairs unit above our living room leaked due to a faulty (rusted/corroded) drainage pipe. It stained the ceiling and wall in our living room, and the wall …
I concur with the other rating that “the company does nothing to help homeowner who needs service”. I requested services 4 months ago and still have not been able to get it done.
Rudy the customer care rep was very professional and handled all my questions and issues. Going above and beyond to offer great help to a new owner.
Miss Faye B. is such charming young lady to talk with, she helped me to solve the problems and I do not need to repeat my question for so many times, just want you folks to know that Miss Faye B should be a great asset of your company and this is what I want you to be aware, keep on the good and stay healthy.
Great staff that is very kind and willing to help. Would like to give a shoutout to Faelina who was astounding at her job during my call today.
They do not respond to voice mail or email messages. All I am trying to do is repaint the home with the same paint scheme. Of course I am paying for it. Paperwork submitted, no response. I feel sorry for anyone that has any kind of …
I called in today upset about my account, but by the end of my call with faelina she helped me out and took care of all the issues I was dealing with, it was a pleasure taking to her and getting the help I need. Great customer service .
Very quick to respond and accommodating! Thank you so much !!
Katarina’s service was excellent and she was super helpful.
I believe that what this company does is fraudulent. Even if you pay your HOA dues on time they charge you a late fee. I used to pay the late fee thinking it was my bank or the post office. I’ve paid unnecessary legal fees in the past just …
I made several call to ask questions about the my HOA policy but a woman who answered my phone in the this office was very rude to me. When I called at the office several time, the same woman answered my phone but she hung up the my phone …
I spoke with a gentleman named Scott Morse today at Associa/Mirador. Not only did he call me back the same day as my message, he listened, didn’t take sides and provided a great course of action. Thank you!
Valerie Brewer helped me solve my COMPUTER CONFUSION in a kind, efficient and patient way. My needs were met and I learned a lot besides! Bravo for QUALITY customer service! Bravo Valerie!!!
PCM has this new platform, Towne Sq. Seems like a great tool….if anyone ever managed it. Data is out of date and it took 10 weeks to get a reply to a request. …
I am giving a 5 star review to Valerie Brewer, Associa’s Customer Care Representative. She solved my billing problem where upper management failed to resolve an over billing issue.
Hi. When I needed a proof of insurance I called expecting a machine or a long wait, BUT the phone was answered on 2 rings, the person was very nice and helped me within 20 seconds! Great job!!!
Faelina was very helpful but your phone system dropped my call while I was on hold.
Very frustrating and unprofessional to deal with.The monthly HOA payments were being pulled twice from my account – one through an echeck and other through a Direct Deposit. At this point, there is a surplus of $1600+ in the account. I have …
Continuous poor service from Accocia/Professional Community Management. I’ve tried to work with their Signal Hill office on two separate occasions for our Mystic Point home and they have provided no help. They don’t respond to emails. If …
Katarina Was quick to reply to the email message I left concerning a problem. I replied to the email with pictures illustrating the problem. Now I am waiting for a response on how to remedy that particular problem.
Valerie Brewer shows her professionalisms and carings throughout the past couple of days when I need an urgent help. During pandemic period of time, this nature of in person service is really needed and helpful, thank you Valerie👍 …
Katarina was wonderful and took care of my request almost immediately. Glad she is on the management team of the condo where I live.
Valerie was very kind and professional about the urgent request that I asked for. She was very prompt and helpful. Two thumbs up!!!!
Katarina is phenomenal at performing in the arena of Customer Service for PCM. She is the glue that holds the Management team, Vendors and HOA together. Great job!
I was told to stop payment on my check as they had not received it. They sent me a form to have automatic debit. However, they charged me a late fee and other expenses. I called and spoke to Myra Garcia, who was extremely rude and …
I had such a great experience! Everyone is so professional and courteous. They listen and empathize and actually care about your issues. I highly recommend them
Terrible service. Paid for pool key fobs and it wasn’t activated. Contacted them 5 times to get replacement and finally they said they will mail out the keys. 2 weeks later, the keys still not arrived and called again and they have no …
This morning I was trying to change the checking account from which my monthly HOA was deducted. After spending 15-20 minutes trying to do it online, with no success. I called the number of my Associa/Town Square monthly statement. I was connected, without waiting very long, to Valerie
Great company
Great people !
Eric …
I talked to Rep. Rudy E. and he was very professional and polite. He answered all my questions and sent me what I needed right away. Thank you for your kind service Rudy
Called in today and had a bill stating I owed a lot but the kind customer service representative Faelina helped me understand and I actually didn’t owe what it states. She was very understanding.
My personal experience with PCM/Associa has been been disappointing, Kathryn Rich our property manager has been very disappointing in resolving residents concerns. Company is very fee/fine driven and st times functions more like Wells Fargo …
It is July 3 and their advertisement says that they open at 8AM AND it is now 8;45 AND THEY ARE STILL NOT OPENED AS I POST THIS REVIEW. Who knows when they will open but it is on their webite and letters as 8AM. The association sends me …
I rarely take the time to do reviews but wanted to give a five star review for Faye Burian at Associa/PCM (property management company). I’m a real estate broker and work with hundreds of different people each year. I can’t remember ever …
Faelina was a true life saver for me. Not only did she handle my issue with ease and true professionalism but she also made sure I had recieved a solution to my concern and gave me all the proper guidance on how to handle it. Calling …
Posting a review, per our property managers ironic email signature. From a homeowner & board member point of view, I can say Associa PCM is totally useless. They routinely miss bills or pay months late for our property. Rarely if never …
Faye Burian is a rescue hero solving my HOA mystery. Her wealth of experience from years in real estate, account management, etc., pays off when answering a query NO one else seems to grasp, not the bank end nor the Associa end. TY Faye! Not sure how responsive the board is but Faye rocks. May it be easy sailing from here.
This management company are really terrible. They don’t take responsibility for their sloppy job. Manager never picks up the phone. People in the office know nothing, they push issue to each other. Don’t buy a house if the HOA is run by this company. You will regret for sure.
This management company is very unprofessional. It takes months and numerous emails, calls and attempts to get an architectural review application approved. Your email messages are not acknowledged, and no apologies are made for their …
Rudy was the representative who helped me today. He was so professional and patient, and I got the information that I need to do the touch ups for my house. Thank you Rudy!
After today’s call I understand where the P in PCM comes from. I only dealt with Faylina today but if the other employees are like her, calling will make any homeowner feel good about getting help regarding any issues with their property so sincerely thank you Faylina
This was my first time calling in to the HOA company and had the pleasure of speaking to Rudy Estavillo. He was extremely helpful and broke down the statement for me for easier understanding.
Marrina was very helpful and answered all my questions
My garage has been damaged and unable to close or lock since March of this year (see attached picture), necessitating a replacement. Not only is this an eyesore for my neighbors and I, but there is also a real risk of theft of my belongings …
One of the few times I have called a customer service department and didn’t need to spend forever on the line to get my issue resolved. Faelina was straight to the point and clearly explained the charges for me and I was on my way. Thank you
Rudy Estavillo’ the Customer Care Representative that I spoke with, was knowledgeable of my need, got right to it and got my situation resolved in excellent fashion. Very professional customer service.
Employees like Rudy Estavillo make working with management companies easier. He is to be commended for listening, researching and finding the correct people to assist with miscommunication through notices.
Katarina was very responsive to my inquiry about the Mirador HOA
Faye Burian THANK YOU for your AMAZING customer service. I know this world need more people like yourself. We appreciate the fast response, knowledge and most of all your people skills. Happy Holidays!
Rudy Estavillo was extremely fast and efficient providing me with exactly what I needed without transferring or referring me to another department. Greatly appreciated his action.
Rudy Estavillo was very diligent and quick to get me the answers and statement I needed for my records. Great Service.
Spoke with Rudy Estavillo in regards to HOA documents needed for the home buying process. Rudy was very helpful and literally got me the statements needed within a minute. Thank you Rudy!
I had to get some insurance information today and called the office. Rudy Estavillo was incredibly helpful. Looking forward to the same level of service for all my future calls.
This company is the least professional, and perhaps most irresponsible that I’ve encountered in recent memory. They have ignored my calls, emails, and messages for over a month now. Let that sink in for a moment – I have an open work …
Good luck getting any respond from the HOA. We have couple open cases regardless how many emails and voicemails i have giving them, you never hear from them they keep you in the dark meanwhile they want their money every month. Shame on them!
Thank you so much for helping me out resolved the issue I had👍🤗 …
Mayra Garcia answered the phone immediately and sent us the forms we needed very quickly. She was polite and efficient. We appreciated your help after being on a previous call to College Park for nearly 30 minutes.
When it comes to HOA communication, Elizabeth Cheshire always goes above and beyond. From reporting an urgent issue that needs to be resolved in a timely manner to just letting us know that So Cal Edison will have the power off in the area, …
Changing my review. They did come out and fix this issue in front of my house. Still not happy that it took so many calls to get it done
As a vendor, all of the managers and their support staff here at PCM are amazing to work with! Special shout out to Katarina, a newbie doing an awesome job helping with some challenging communities. Super responsive and always thorough and helpful!!
I’m not usually an individual to write a review but she deserves it.
Debra Gillette, is on her A game! She always responds promptly to a request and follows through, it makes our lives much comfortable and knowing that someone’s got our back!
Keep rocking 😎 …
I needed some paperwork completed by Associa in order to fulfill a requirement by the refinancing company. Debra Gillette did a flawless job for me and was very courteous, professional and prompt in getting me what I needed IMMEDIATELY. …
Rudy Estavillo could not have been nicer or more helpful. He was wise and knew how to assist me quickly and clearly.
Wonderful experience with our Cypress Village HOA Rep! Deborah Serrano has been the absolute BEST to work with in taking care of our community events! She has been super responsive and goes above and beyond to ensure it is a success. Even …
Rudy was very helpful and prompt with my request, he even made sure that i received the documents that i requested before ending our phone conversation.
Mr. Rudy Estavillo was very patient with me and I truly appreciate his assistance. Computers make me nervous and he walked me through what I needed. Again, thank you.
Though no one likes to pay their HOA or feels like they get their true value from them, at least the customer support and service from Associa has been great. Deb quickly got back to me and dealt with my many and frequent questions on …
Katarina Fajardo goes above and beyond! She is the assistant for our community and always responds promptly, and works hard to make sure that all of our requests and concerns are addressed with professionalism and speed. Highly recommend her. Best assistant we’ve ever had!
We were really impressed with Ms. Katarina from the Professional Community Management, An Associa® Company office. She was responsive to all our messages and questions, organized and very efficient. Thank goodness for awesome people like her!
Ed Thira( Systems Analyst, Systems Operations)
Ed is very patient and help me with the technical problem with my computer
I am a resident at one of the Parkside condominiums and I just wanted to say that Katarina helped me out with finding the right correspondence in regards to a parking issue. She was very polite and helpful. She is doing a great job and her customer service is excellent. Her supervisor Cynthia was also very helpful. Thanks again ladies.
I just spoke to Rudy Estavillo, and he was so helpful! He answered many of my questions and went above and beyond to give me the information I needed. Not many companies will take the time answer your questions. I really appreciated his help 🙂
This HOA for Altura Vista in Placentia is very active on towing its community members cars without giving you proper notification. There is definitely some type of kickback the HOA is getting from the tow company, someone needs to investigate this.
Christine Clancy was very helpful in addressing my requests. She was responsive and acted quickly to get me what I needed. She was friendly and professional each and every time I spoke with her.
I would like to thank Rudy Estavillo for assisting me. Customer service was excellent, he answered all my questions and got the job done! …
I received a quick response that was was unusual for management in most association so in that regard it was good but I did not understand why tenant have to deal with disposal company as to their need when the association is dealing with …
Katarina Fajardo needs to find another job. She is an administrative assistant who feels she can talk to residents however she wants. Using exclamation marks and being snarky with residents that are frustrated with the lack of response from …
Within a year our community has more than 3 changes in community managers. The agent is constantly busy and cannot be reached. They keep sending us notice but doesn’t provide any solution. The company requests us to change our light …
I was very impressed by Valarie Brewer, Homeowner Services Representative for Professional Community Management in the manner she answered my questions, guided me to the right action and implemented in …
Christine Clancy was fast to respond to my request and quickly coordinated services with other vendors in order to get my A/C back up and running for my tenants during the heat wave. Very satisfied with the prompt response.
We moved into our community – a new construction – in March. Builders had control of the common areas until very recently. As soon as I found out HOA had taken over, I contacted them to express my concerns over non-maintenance of the …
A request that was pending for 5 months was immediately addressed/handled within a day by Katarina. She is professional & responsive. The PCM is very blessed to have her working there. I want to give her a commendation for going the extra mile and being understanding and informational.
Rudy was a pleasure to speak with, not only answering all my questions quickly and efficiently, but providing me with the details I needed in writing via email. Friendly, professional, helpful, and awesome service all around. Thank you!
We have owned a condo at the Mirador for 22 years. Our dealings with Professional Community Management has been less than satisfactory. You couldn’t get anyone on the phone, no one would return your calls or email, it took forever to get …
All I can say is wow! I needed my HOA statement for a mortgage loan and sent an email. Valerie Brewer responded within an hour and after 6pm on a Friday with my last months statement and payment history for the past year. I thought I would have to wait till Monday! Thank you for all your help.
I called in several times with some uncertainties about my billing. I got Valerie on my last call out for help and she knew I was confused and frustrated. She patiently cleared it up for me in great detail with explanation and even emailed my updated statement. The professionalism I received was beyond my expectation. Very efficient.
Monique Gazard, the Community Association Manager – Orange County, provide great services. I filled a landscape violation complaint on my neighbor since 11/2017, and none of the previous managers were able to resolve the violation. …
Update: 05/03/2021
Once again, Rudy Estavillo provided excellent customer service. I emailed him about a condo master policy that has been expired, he promptly emailed me back …
Katarina Fajardo is the absolute best. She is professional, responsive, and accessible. She responded very quickly and resolved my issue with a parking permit within 24 hours. Well done Katarina and thank you!
Marrina was helpful, courteous and efficient in addressing my concerns and providing with me with helpful information.
Debra Gillette was a pleasure to work with. She was so helpful and professional. We really appreciated all that she did for us when we sold our home.
Rudy Estavillo was very polite and made sure I had everything I needed. He even waited on the phone to make sure that I received the email he sent
Rudy Estavillo was very pleasant to speak with and resolved my issue within a few moments. Really appreciated the service that he provided.
I worked with Ms. Faelina Romero this morning when I need to make changes in the way my HOA dues were handled. She was courteous, very professional and patient as we went through the form to fill out. Ms. Romero listened carefully at my …
Amazing Service!! Rudy took care of business effectively and immediately.
If I could give 0 star that I would. The manager of Chatlain in laguna niguel has not reached out to me for the issue I requested almost a year ago, the Managers have been changed for several times, every time i have to repeat myself and …
Jim Fraker and Matt Jeffrey, of the Carlsbad location, are nothing short of amazing! They are very responsive, knowledgeable and so very helpful. We just moved in and they have answered all of our questions in such a short time. Our last …
Without asking, I received an email from Terri E. T. Johnson telling me that our HOA application for solar panels had been approved. I was pleased to be informed without any effort on my part. Thank you, Terri.
Debra Gillette is amazing! She helped me resolve 2 issues that no one else apparently could. Great communication and fast response. She helped me every step of the way. …
My experience relates to Deb Gillette who has been a passionate warrior for my situation. She has diligently worked on the situation I am facing right now and is not stopping u til the job is done to satisfaction. I truly appreciate that. I look forward to always having Deb on my side.
Valerie Brewer at Professional Community Management a Associa Company was very pleasant and helpful with my situation as well as knowledgeable. So nice to have a friendly person on the other end of the phone.
Rudy! You’re a great guy! You helped me when my regular rep at your company continued to ignore my calls. You stuck with me until you had everything I needed .
Thank you!!
Just wanted to take the time to acknowledge Valerie Brewer our Homeowner Services Representative from Professional Community Management – An Associa® Company. I called her and needed just one document for a refinance, our property …
Rudy provided very prompt assistance in obtaining required documentation!
Working with Valerie with my missing HMO payment problem, she was very nice following up on everything for me and I couldn’t have asked for better service. Took all Fee’s & late charges off my statement! …
Rudy Estavillo helped me today. He was very helpful. Resolved my problem.
Rudy Estavillo is a shining star at this company. I’ll be asking for him if I need any assistance in the future. He was knowledgeable, friendly, and helped resolve my issue quickly.
Your service was very professional and on time. It was very important to us those papers and you sent them on time without delay. I really appreciated Valerie’s help and hope we have more employees like you. Thank you again Job well done.
Just purchased a condo at the Mirador in Laguna Niguel. I’ve been speaking with Katarina and she has been helpful answering my HOA questions kindly and promptly. Very pleased so far.
marrina hernadez was very helpful and did a great job for us today!!!
I own a townhome in Mountain View Gardens, in Loma Linda, California since 1991. I have dealt with many management companies. I can honestly say that I am happy that the board changed the management company to Professional Community …
Valery Brewer was very courteous and helpful. He answered all my questions and guided me through the process. So, I give him 5 stars.
Rudy was very helpful and professional in helping with the issue with our owner’s HOA account. Problem was resolved because Rudy took the extra steps and time to further research the problem.
Rudy Estavillo is very knowledgeable and holds a high level of professionalism. He has his best interest in helping out all community members.
I spoke to Rudy Estavillo. I was trying to get information for a community booking and at the location no one would answer. Rudy answers calls at Orange location. He stepped up and said I will search for you and get you the information you …
Rudy is fantastic! I am a real estate agent, and was calling to collect information on a HOA. Rudy sent me much more than I asked, my client absolutely loved it!
Valerie was outstanding. She understood my problem right away and fixed it. She was very nice about it too ! Dean Wilson, 2220 Port Carlisle Place, Newport beach, Ca
I had a tough time getting ahold of anyone here for a long time. I’m giving 5 stars specifically for Katarina Fajardo who has been a great help to me with all the issues I’ve had. She is prompt with responses and has been very helpful in moving things forward.
Took care of my request on the spot and made sure I received everything in an email before we hung up. Appreciate it when someone goes the extra mile.
My husband and I had questions about where to send the HOA payment and we called the PCM office in Orange County and Rudy Estavillo helped us. Rudy gave us an excellent service, he treated us very well and answered all our questions and at …
thank you Rudy Estavillo was really helpful the Information you give. to me. I appreciate it
Rudy Estavillo recently assisted my neighbor and I with a difficult plumbing situation. I appreciated his ability to consider our plumbing problem urgent and send out a plumber right away. He has excellent communication skills, a friendly …
I needed to know the balance on my account and been calling so many times. each time the person that picked up the phone transferred me to another associate but i would only get voice message. i left 3 or 4 massages but no one ever …
I was very please to talk to to a very nice person, Martina Hernandez help me and explain to me everything and make easy for me, thank you so much!!
Elizabeth Cheshire as been a consistent, courteous, and service-minded professional for us for several years. I find her to be responsive and thoughtful – exactly what you look for. She has earned our trust and respect.
Marinna Hernadiz was professsional, helpful and vary patient. you need more like her.
Very nice and easy people to deal with. All five stars
I deal with alot of HOA’s and I can tell you that Rudy was exemplary in fielding my call for an architectural application for a solar client. …
Rudy Estavillo, went above and beyond the call of duty to resolve an issue that would have taken at least 10 days. It is truly an honor to work with people such as Rudy. He is definitely an asset to any private or governmental …
Rudy Estavillo made my day! My property recently brought on Associa for the HOA management. My account had several confusing posts and I could not figure it out. Rudy explained it thoroughly and accurately and helped me correct the problem. Thanks, Rudy
Rudy is very responsive and knowledgeable. He is prompt in action
Rude was excellent. I called him after trying to find a floor plan for a unit that my client is putting an offer in. Rudy not only looked hard and was persistent but he went out of his way to make it happen and call me later once he was able to get it and emailed it to me. Great guy!
Marrina was awesome! She answered all my questions while still answering phones. I appreciate her kindness and quickness. Thank you Marrina!
Rudy answered the phone promptly, was very courteous, solved request immediately by emailing me the document I requested.
Furthermore, he was quick ask if their was anything further he do for me. …
Recently I have had 2 occasions to request assistance from the Association. In both instances, I received prompt responses and a quick resolution to my issues. i realize how many requests for assistance are received by our management team …
Rudy was extremely helpful in finding for me the exact information I was looking for when I called. I will admit, I wasn’t as prepared with my own info he requested in order for him to best serve me, but he was very patient and friendly …
I never get a personal response, just a form email every time I contact them with any kind of issue or problem to be addressed. Poor customer service at best.
Deferred repairs of facility. They did not know. No regular inspections for health hazards, faulty equipment and facility.
always not our fault. Green Water in Jaccuzi for a week.
Customer Service Rep Rudy E. was wonderful. He understood exactly what I needed and provided it in a timely manner. Thank you. Robin J.
I want to commend excellent service today from Rudy Estavillo. After trying for a month to get my problem resolved with this company, Rudy took the time to listen and resolved the issue. When multiple staff members refused to call me back, …
Marrina was very helpful assisting me with my request, answering my questions and sending me the forms I needed to take care of my situation.
Rudy was very helpful and professional. He took his time explaining the information that I needed. Thank you!
I have been working with PCM for nearly 20 years and Rudy was the most approachable, helpful and polite PCM employee I have ever encountered at PCM.
After try for 4 days to get some important papers. Rudy Estivillo took care of in minutes. So glad he is part of PCA
Excellent Service, Was amazed how I had everything I needed in less than 5 minutes. Great job Rudy. …
Rudy was extremely helpful in helping me solve a payment issue. Very friendly and willing to suggest options. Much appreciated!
Thanks for your support. Marrina H made my request painless, along with a great attitude. …
Rudy Estravillo was extremely fast and helpful in assisting me with my HOA statement needed for our buyers’ lender.
Professional they are NOT. They used to have a very competent employee named Marybeth who was a true professional. She responded quickly to emails and phone calls, but unfortunately she left the company. Now our association is being handled …
For some reason my payment for May was not received. The next month I got a bill for May and June plus a late fee. Marrina Hernandez helped me figure out my misunderstanding of the monthly bills and late charges. I can’t thank Marrina enough. Hopefully, I am caught up and this will not happen again.
I was so very pleased with the service I received from Rudy. I was in the process of home buying and needed HOA information, he was friendly and knowledgeable, and made the process so much less stressful for me! I would have given 10 stars if possible!!
Rudy is amazing! He was the only one that helped our ongoing issue with the finance department. Prior to speaking to Rudy I was transferred from one employee/voice-mail to another for months. He was the only one that cared enough to handle …
Excellent Customer Service provided by Faelina Romero. As the saying goes: Customer Service is not a Department, “its an Attitude”. Thank you.
Had some trouble getting ahold of the other associates. However, I had great help from Rudy. He was very quick and thorough. Thank you!
Thank you Rudy Estavillo for your amazing customer service! It was really nice of you to follow up on my HOA concerns and questions.
Would give 0 stars if possible. Jzvatnie Williams has been completely unresponsive and unwilling to assist me with scheduling my move. Very unprofessional.
Why did HOA spent likely 6-figure money to hire one or more HOA manager(s) who is(are) supposedly taking care of homeowners’ matters. When a call is placed, homeowners are placed on music hold for extended period of time. Finally when …
Rudy helped me with providing the insurance policy documents. He was very professional and answered all my questions. I would not hesitant to call him again for help.
Our HOA switched to property management this year 2022 and so far our property manager, Robert Muratalla is doing a good job working with the recently elected new BOD. It’s been a learning experience for both as our HOA and it’s problems …
Taylor Casey Ramos is excellent. Stays on top of what needs to be done, her follow up is excellent. I wish every single HOA we deal with were with Associa. Cannot speak more highly of Taylor.
I called and requested an architectural form. Ms Marrina Hernandez provided me with an excellent assistance. She stayed on the phone and made sure I received the form in my email before finished the call. Thank you, Marrina!!
One of the worst experiences I have ever had with any company belongs to one of your employees Kotah Ha who manages the Solaire property in north county San Diego. …
Rudy Estavillo/Customer Care Representative was very helpful and polite. His phone etiquette was professional and I received the documents requested within a few minutes via email.
Marrina at PCM in OC was very upbeat and helpful. My printer isn’t working, so she said she would pop the document I needed into the mail that day. She also explained what I needed to do to stop my current HOA debit from one bank when I …
Rudy took care of all my concerns. I had some issues with my accounts not displaying correctly on townsq app. He sent instructions over right away for me to fix the issues. He also, set up a work order and followed up to make sure my issue was resolved. Excellent work Rudy.
I moved to Spencer’s Crossing in march of 2020 and I want to thank Marrina for her answering the phone so quickly, usually I’m on hold for 10 minutes and the lady that answers is very rude so it makes me not want to call back, (maybe that’s …
Called in to get assistance as we have just moved in and Rudy was very helpful and sent me all the information I needed. Rudy was nice enough to wait online with me to confirm I received all the information and made sure I got all my …
I spoke to Marrina Hernandez a Homeowner Service Representative . She was not only extremely professional , she was also kind and informative. I am glad she answered the phone when I had some concerns. Thanks again for your great customer service and please keep up the good work.
I have now been calling for a week and requesting a call back with every voicemail. After a week, my issue has still not been addressed and I am still waiting for a call back from Associate Community Managers: Jzvatnie Williams and Taylor …
Our property recently switched to this company, and we thought that it was a good move by our board. Unfortunately, it was the worst move ever! No one reply to us if there is any issues. It is impossible to approach the property manager, …
I would like express my appreciation for Customer Care Representative
Rudy Estavillo. His manner was pleasant, professional , prompt, and efficient. He provided me with the exact information I needed.
I am grateful.
I have been sending you messages monthly since September concerning late payment charges. I received a response in September that the matter would be resolved in a couple of days and I would get a response then. Today is December the 20th …
Rudy Estavillo was super prompt, helpful, and respectful when I called to get information on the HOA approval process. He sent me all the paperwork I needed for my application, contact info for who was responsible for reviewing my application, and confirmed that I had received everything I needed before our phone call was over.
The worst HOA management company. I wish there is a ‘zero’ star for them.
They advocate on their website that they never undervalue the benefits of their …