As Pathology experts we are dedicated to providing elite services to physicians and their patients. Using only gold standard test methods and … See more
I was very pleased with how fast I got my results. The customer service is great. I love the fact that they have a human that answers the phone. That is a big plus to me. Thank you Pathology.
I want to send a shout out to Palo Alto Pathology Ink was having problems with my insurance the lovely voice on the other end of the phone took control and got it all worked out best experience ever Thank you Palo Alto Pathology Ink for saving the day.
Initially surprised by my bill, Palo Alto Pathology helped me with resubmitting my claim to insurance. They were very friendly and knowledgeable with helping me understand my billing and insurance.
Palo Alto Pathology was a beacon of light in these crazy times. As if living through a pandemic isn’t stressful enough, my girlfriend and I were nervously awaiting her lab results. The lab delivered results very quickly. Thankfully results were clear and we didn’t have to wait in angst for long.
I called the lab and was startled by a live person answering the phone. I called to pay my bill over the phone. And the Yolanda realized the wrong insurance was billed. She patiently waited as I searched for my current insurance card. She …
The representative who took my call was so nice and patient. I had many questions about my billing and insurance. I have hadw issues with billing from other labs before so I wanted to make sure everything was billed correctly. They were …
Palo Alto Pathology has been a wonderful experience in my pathway to a happy, healthy life. The staff are extremely friendly and helpful!.. They provide a safe and clean environment for everyone even during the pandemic. I highly recommend visiting Palo Alto Pathology for your health needs.
Palo Alto Pathology service is pretty bad. They sent bills to customers without even check insurance info correct or not. I called the office and tried to explain that they need to correct my insurance information. The person named Joey …
Awesome customer service. They always followup with thorough documentation and a pleasant voice on the other end of the phone. Most labs have several automated messages and phone trees, but PAP put me directly through to a live person! …
Palo Alto Pathology was very helpful with communication to my insurance company. I had received notice that my insurance wasn’t going to pay for my wife’s labs, but it should’ve been covered. I called PAPI, spoke with the woman in charge …
Palo Alto Pathology is always prompt with my results, gives me the best customer service, and is even open during COVID-19. I called to make sure they were opened and was given great service. They were not annoyed with all my questions. …
Great customer service ! Helpful staff
Great customer service! I really appreciate the helpful staff! I had many questions about my bill and they were professional and patient with me.
I was very pleased with how fast I got my results. The customer service is great. I love the fact that they have a human that answers the phone. That is a big plus to me. Thank you Pathology.
I want to send a shout out to Palo Alto Pathology Ink was having problems with my insurance the lovely voice on the other end of the phone took control and got it all worked out best experience ever Thank you Palo Alto Pathology Ink for saving the day.
Initially surprised by my bill, Palo Alto Pathology helped me with resubmitting my claim to insurance. They were very friendly and knowledgeable with helping me understand my billing and insurance.
Palo Alto Pathology was a beacon of light in these crazy times. As if living through a pandemic isn’t stressful enough, my girlfriend and I were nervously awaiting her lab results. The lab delivered results very quickly. Thankfully results were clear and we didn’t have to wait in angst for long.
I called the lab and was startled by a live person answering the phone. I called to pay my bill over the phone. And the Yolanda realized the wrong insurance was billed. She patiently waited as I searched for my current insurance card. She …
The representative who took my call was so nice and patient. I had many questions about my billing and insurance. I have hadw issues with billing from other labs before so I wanted to make sure everything was billed correctly. They were …
Palo Alto Pathology has been a wonderful experience in my pathway to a happy, healthy life. The staff are extremely friendly and helpful!.. They provide a safe and clean environment for everyone even during the pandemic. I highly recommend visiting Palo Alto Pathology for your health needs.
Palo Alto Pathology service is pretty bad. They sent bills to customers without even check insurance info correct or not. I called the office and tried to explain that they need to correct my insurance information. The person named Joey …
Awesome customer service. They always followup with thorough documentation and a pleasant voice on the other end of the phone. Most labs have several automated messages and phone trees, but PAP put me directly through to a live person! …
Palo Alto Pathology was very helpful with communication to my insurance company. I had received notice that my insurance wasn’t going to pay for my wife’s labs, but it should’ve been covered. I called PAPI, spoke with the woman in charge …
Palo Alto Pathology is always prompt with my results, gives me the best customer service, and is even open during COVID-19. I called to make sure they were opened and was given great service. They were not annoyed with all my questions. …