Counseling & mental health, Palo Verde Behavioral Health
Palo Verde Behavioral Health has a longstanding reputation for stability in mental health and substance use treatment, serving patients in and … See more
I was going through dark times, and they really do take care of you. The groups are amazing, they allow you to have outside time, the food isn’t bad all that matters is trying to get through the day.
I was just released today. This place has no structure due to lack of staff but the staff that they do have is absolutely amazing.
Larry (BHT) is amazing. Sandra D (BHT) was so sweet and upbeat. I don’t remember …
The staff are not qualified to work here the lack of information is extremely concerning especially with a pandemic they don’t answer phones just let them ring don’t use this facility for any reason even if they threaten you find professional help elsewhere
i like this place… really has help my 2 children in speech. the front desk can be a lil rude. but the rest of staff are great to wrk with. recomand this place 💯 …
I wish I could give less stars because the food here sucks 😂🤷🏻♀️💯 they help somehow but they don’t let you sleep if your tired making you go to groups how is that gonna help they give you medication at the wrong times and they don’t even …
GREAT PLACE STAFF WAS AWESOME N I MISS THEM BUT 2020 CRUNCH TIME SEASON IS HERE TIME TO OVER COME THE POT HOLES IN THE ROAD IM PAVING ALL STAFF MADE ME FEEL AT HOME N COMFORTED ME N TOLD ME ITS OKAY WHEN I WAS AT MY LOWEST N DARK TIMES UFC HERE I COME
I was treated like a criminal. When I was discharged they left me on the side of the road with a brown paper bag and called 911 on me. Worst mistake of my life.
This place makes you go crazy you do the same thing everyday.it dosnt help anybody sending you’re children here will only make it worst.most of the staff are great people.the rest are straight out jurks.dont take to much cloths becuase some …
the first night I was there I had a break down in my room I was scratching my arm and rocking back and forth the staff came to do checks several times and no one even asked if I was okay or stopped me, many of the staff used the wrong …
I was treated with respect and dignity. The staff were 100% professional. My stay was excellent considering my personal situation. I highly recommend Palo Verde !
i was there for 45 days. pretty sick. the staff are pretty good except for mike. the fries are bomb. i received really good treatment there. they were really nice and supportive there. Vanessa (day shift), Tenae, Jose, Seth (mR MANNNN), …
Food was the only silver lining to this place but majority of the staff were nurse ratchet carbon copies lacking any human empathy some would even try to provoke for their own amusement and they could totally get away with it .
Called seeking help with anxiety,depression and other symptoms of mental health issues only to be told that they cannot assist me on an individual basis.. that they do not provide help with case management or medication. This is the 3rd …
this place is horrible ! they do not communicate after admitted they throw patience around like dogs so they don’t deal with you so each section has something different to say about the patient the intake line persons are so disrespectful …
I went to palo verde in a psychotic state the first time. Then released in four days. Came back than in for 12 days. Dr Diaz was my psychiatrist on the west unit. He was well aware I have a diagnosis of ultra – rapid cycling bipolar …
went in for a week maybe more, I dont remember it well because I was on some strong anxiety meds but pretty epic I liked watching the movies. I got in trouble for holding hands with someone but jokes on them now we have a kid 😎 overall nice place and epic pizza …
It’s wasn’t good for my mental health. This girl was attacking other patients and the staff couldn’t control her. Another girl kiss me and my friend and then flash one of my other friends and nothing happened. They didn’t give us the safety …
Origjnal post: Do not utilize this hospital for any services, if you value your life, or the life of a loved one!! Update: Is there anyone who has successfully litigated a claim against this hospital or any of its psychiatrists, as I need an attorney referral, since I can’t seem to find a law firm who will take my case?
I was there last year at first i stayed in my room crying bc i was scared!😨it was my first time there. I only stayed there for 8 days just hated there bc the staff we’re rude food was bad i didn’t eat for straight 5 days! And then i was …
My child came here and since going. He has not received his clothes. Been wearing the same clothes he came in with. The staff all seem very rude. I wish I would have looked it up before I agreed to let my child be sent here!!!
There are a lot of groups to go to if you stay here. They can be repetitive and some are more engaging than others. You get out what you put into your treatment so if you go and try to get the help you need I am sure you wont be completely …
Terrible. Staff will make fun of you if you ask about discharge, and will NOT let you be alone at any time or else longer stay. This place DID NOT help my pchycois. …
I had just been informed prior to entering that I had lost my insurance. I was not petitioned to enter but told I would be if I did not go willingly and I needed help for my condition which was undiagnosed bi-polar disorder. …
IF I COULD GIVE A -10/10 I WOULD!(For Dr Tara)
Tara is the most disrespectful person i’ve ever met. Why should my doctor be rolling their eyes at me, talking negatively about me to her nurses, giving me …
Night shift front desk on 5/20/20 were unprofessional and extremely rude. They would hang up my calls, yell at me instead of supporting me as a mother with my urgent concern. No one called me when they said they did to let me know my son …
As a visitor I first found the facility to be warm and inviting. However that observation quickly diminished once inside and the prison like reality set in.
Additionally the facility is poorly managed and disorganized. The staff needs …
I really struggled with what number of stars I should give. If I could base it off of separate people the stars may have changed. The only reason I am giving two stars instead of one, is because of Dr. Helms and some of the staff. Dr. Helms …
I called to ask for help regarding anxiety and depression. The front desk was RUDE. she was not sincere in her voice, she did not want to help me. LET IT BE KN0WN, THAT COULD BE SOMEONES BREAKING POINT! i am mind blown at her attitude and …
I did have a good rating before but unfortunately I myself had to come here. At first, things were fine. Food wasnt bad. Nurses not bad either. However i am a complicated case and i do realize this. My medications i had been on one dose, …
I was there for 8 days it was a good experience, but one of the staff caused many problems with people. Made people have many PTSD panic attacks. And was very rude, please remember there’s some people who are suicidal and that could send them over the edge.
I brought my son here for an intake. The lady at the front desk called and said they just got a intake. An hour goes by and nobody to see us yet. The receptionist played on her phone the whole time. I asked her if an appointment could …
Please avoid going here. I worked at a treatment center prior after being sent here “voluntarily”, so I already knew my rights and basic knowledge. What annoyed me the most was the fact that they do not inform the patients about basic …
This hospital is good for caring for patients their way but they dont respond messages to the next of kin they have you call continuous until you become irritated. If your patient is switched to medication they dont even inform you so read …
Terrible experience. I chose to go to Palo Verde for mental health help and received the opposite. I now have to get counseling for trauma. They put high functioning people with low functioning people. multiple times i woke up to someone …
I used to consider this the best hospital in town. No more. Their doctors are shaming and abusive. I have always been given proper medication for withdrawals, and it has worked. I have horrible chronic pain. When I kept mentioning this to …
Palo Verde was a good experience I guess you can say. Idk what to say about a mental hospital. But I was there for 25 days. The staff were very good to me. Chelsea and Vanessa S. I would say we’re very helpful and respectful techs. Nurse Jo …
I voluntarily admitted myself here in 2017, and had an awful experience. I have severe anxiety which makes it impossible to eat or sleep if I am anxious and I expressed this but instead of listening to me they put me on medication without …
This is a LEVEL 1 facility, which means safety is the priority. It is not a wellness center for entitled Hollywood types. The staff go out of their way to ensure safety, despite sometimes being met with ungrateful guests (usually the ones …
This place is a SCAM! We called seeking inpatient services and assessment for a friend. They sent down two ladies to pick them up. They seemed to observe her behavior but come to find out after processing they dumped her off at the Crisis …
My stay here was okay, the only thing is when they go through your stuff they steal. They stole a hundred dollars from my purse. And i didnt notice until today when i went to the store. I know i had the money in my purse when i went in, …
Was a witness to many unprofessional things unfortunately. Gossip. HIPAA VIOLATIONs, power controls, straight up neglect, and so much unprofessionalism on so many levels. I was only here a short time, fortunately. I just don’t understand …
My daughter went there a this month. They were amazing and she really did well there. She has had poor visits at other behavioral health centers. The doctor, social worker and staff were friendly and communicated to us very well.
i have only one complaint and that is about cristy she made me really mad and upset and laugh when i was crying but ms kim,kisha and Michael helped me very much
Spent around a week in the ocotillo unit. The staff was very professional and caring. Shout out to The staff kelsey, corey, jordan, fernando, valerie, lilly, linda, holly, leann, rachael, and Dr. Ahmed. Its deff not the ritz, but if you are …
I was in there during the month of June for less then a week. I gain so much from having the time to focus on my personal trauma and depression. The staff wasn’t the best at every moment but, what stood out to me most were all the …
Fire nurse Chrissy she told me basically I was too dumb to go to Palo verde. And I should have killer myself when my dog died. She would mock my mom n me
First time we came here they were good. This time we have sat in the lobby for 4 hours and nothing. Still sitting here. No one checking on us, no info, nothing. Waiting to get child evaluated and still waiting
Everything was great until Dr Deque is on shift now. She was condescending, she won’t let me see my mom for some reason. They moved her when I stepped out. I was told I would get a call if anything changed. …
Speaking in regards to the admissions department. Lorena is awesome. Kind and helpful! However, Danielle is rude and unprofessional. This type of work takes a compassionate personality and this is definitely not her.
TERRIBLE! Do NOT send your kids or family members here! I was in their impatient program for 3 weeks as a youth and still get shivers thinking of my time there. They run like a prison. Staff are very rude and unprofessional. I have severe …
I gave them one star because I have to give them something. I will never recommend them or go there again. I went once and filled out the book of paperwork. Had my little interview with someones assistant. Then I was told someone will …
I have had very good experiences at Palo Verde. The only complaint I have is with Ms.Chrissy, she is quite rude and can cause anxiety. But I LOVED Ms.Kim(night nurse), Ms.Micky(night nurse), they both were like grandmas to us. Ms.Kim would …
(Translated by Google) :O
(Original)
😮
I was going through dark times, and they really do take care of you. The groups are amazing, they allow you to have outside time, the food isn’t bad all that matters is trying to get through the day.
I was just released today. This place has no structure due to lack of staff but the staff that they do have is absolutely amazing.
Larry (BHT) is amazing. Sandra D (BHT) was so sweet and upbeat. I don’t remember …
i like this place it helped me alot!!!
it was aight but not good
Great place to start over and make new friends!
They do a good job helping people.
give vanessa a promotion when?
More like an antiquated psych ward than anything therapeutic.
My experience with this place was terrible. I would not reccomend it to my worst enemy.
My daughter recently i was told was being sent there and as of going on the 2nd day now i have not heard nothing
The staff are not qualified to work here the lack of information is extremely concerning especially with a pandemic they don’t answer phones just let them ring don’t use this facility for any reason even if they threaten you find professional help elsewhere
Couldnt stand Helmut Steinwender…russian doctor
But Dr. Diaz is awesome
I was a patient heAr I love the staff thay where nice the groups where also great.breakfast launch dinner where ok.
Horrible, unprofessional people. Need to be reported to the state.
don’t order the vegetable lasagna
i like this place… really has help my 2 children in speech. the front desk can be a lil rude. but the rest of staff are great to wrk with. recomand this place 💯 …
I wish I could give less stars because the food here sucks 😂🤷🏻♀️💯 they help somehow but they don’t let you sleep if your tired making you go to groups how is that gonna help they give you medication at the wrong times and they don’t even …
All the staff is great especially Vanessa S Josh is OK
You can’t control me …
GREAT PLACE STAFF WAS AWESOME N I MISS THEM BUT 2020 CRUNCH TIME SEASON IS HERE TIME TO OVER COME THE POT HOLES IN THE ROAD IM PAVING ALL STAFF MADE ME FEEL AT HOME N COMFORTED ME N TOLD ME ITS OKAY WHEN I WAS AT MY LOWEST N DARK TIMES UFC HERE I COME
I just don’t trust palo verde with my mental recovery anymore it was better last year
I only have good experiences at Palo Verde. The staffs were very friendly and kind. I’m getting better thanks to them.
christi or however u spell it (night shift) has no reason to be so rude. shes grown. she should learn to act like it.
I was treated like a criminal. When I was discharged they left me on the side of the road with a brown paper bag and called 911 on me. Worst mistake of my life.
This place makes you go crazy you do the same thing everyday.it dosnt help anybody sending you’re children here will only make it worst.most of the staff are great people.the rest are straight out jurks.dont take to much cloths becuase some …
the first night I was there I had a break down in my room I was scratching my arm and rocking back and forth the staff came to do checks several times and no one even asked if I was okay or stopped me, many of the staff used the wrong …
My daughter wants to kill herself and they want to make us wait 4-5 hours to been seen!? FU!! You worthless to help kids!!
Katie was very helpful. Thank you to this staff who works very hard for the patients.
I was treated with respect and dignity. The staff were 100% professional. My stay was excellent considering my personal situation. I highly recommend Palo Verde !
i was there for 45 days. pretty sick. the staff are pretty good except for mike. the fries are bomb. i received really good treatment there. they were really nice and supportive there. Vanessa (day shift), Tenae, Jose, Seth (mR MANNNN), …
By far the best french fries ever. Im thinking about them right now. I love the food there.
Food was the only silver lining to this place but majority of the staff were nurse ratchet carbon copies lacking any human empathy some would even try to provoke for their own amusement and they could totally get away with it .
Called seeking help with anxiety,depression and other symptoms of mental health issues only to be told that they cannot assist me on an individual basis.. that they do not provide help with case management or medication. This is the 3rd …
this place is horrible ! they do not communicate after admitted they throw patience around like dogs so they don’t deal with you so each section has something different to say about the patient the intake line persons are so disrespectful …
I went to palo verde in a psychotic state the first time. Then released in four days. Came back than in for 12 days. Dr Diaz was my psychiatrist on the west unit. He was well aware I have a diagnosis of ultra – rapid cycling bipolar …
went in for a week maybe more, I dont remember it well because I was on some strong anxiety meds but pretty epic I liked watching the movies. I got in trouble for holding hands with someone but jokes on them now we have a kid 😎 overall nice place and epic pizza …
It’s wasn’t good for my mental health. This girl was attacking other patients and the staff couldn’t control her. Another girl kiss me and my friend and then flash one of my other friends and nothing happened. They didn’t give us the safety …
Origjnal post: Do not utilize this hospital for any services, if you value your life, or the life of a loved one!! Update: Is there anyone who has successfully litigated a claim against this hospital or any of its psychiatrists, as I need an attorney referral, since I can’t seem to find a law firm who will take my case?
I was there last year at first i stayed in my room crying bc i was scared!😨it was my first time there. I only stayed there for 8 days just hated there bc the staff we’re rude food was bad i didn’t eat for straight 5 days! And then i was …
My child came here and since going. He has not received his clothes. Been wearing the same clothes he came in with. The staff all seem very rude. I wish I would have looked it up before I agreed to let my child be sent here!!!
There are a lot of groups to go to if you stay here. They can be repetitive and some are more engaging than others. You get out what you put into your treatment so if you go and try to get the help you need I am sure you wont be completely …
Terrible. Staff will make fun of you if you ask about discharge, and will NOT let you be alone at any time or else longer stay. This place DID NOT help my pchycois. …
I had just been informed prior to entering that I had lost my insurance. I was not petitioned to enter but told I would be if I did not go willingly and I needed help for my condition which was undiagnosed bi-polar disorder. …
IF I COULD GIVE A -10/10 I WOULD!(For Dr Tara)
Tara is the most disrespectful person i’ve ever met. Why should my doctor be rolling their eyes at me, talking negatively about me to her nurses, giving me …
Night shift front desk on 5/20/20 were unprofessional and extremely rude. They would hang up my calls, yell at me instead of supporting me as a mother with my urgent concern. No one called me when they said they did to let me know my son …
As a visitor I first found the facility to be warm and inviting. However that observation quickly diminished once inside and the prison like reality set in.
Additionally the facility is poorly managed and disorganized. The staff needs …
I really struggled with what number of stars I should give. If I could base it off of separate people the stars may have changed. The only reason I am giving two stars instead of one, is because of Dr. Helms and some of the staff. Dr. Helms …
I don’t even know where to start. The dishonesty? The lack of compassion? The confusion over medications? …
I called to ask for help regarding anxiety and depression. The front desk was RUDE. she was not sincere in her voice, she did not want to help me. LET IT BE KN0WN, THAT COULD BE SOMEONES BREAKING POINT! i am mind blown at her attitude and …
I did have a good rating before but unfortunately I myself had to come here. At first, things were fine. Food wasnt bad. Nurses not bad either. However i am a complicated case and i do realize this. My medications i had been on one dose, …
I was there for 8 days it was a good experience, but one of the staff caused many problems with people. Made people have many PTSD panic attacks. And was very rude, please remember there’s some people who are suicidal and that could send them over the edge.
I brought my son here for an intake. The lady at the front desk called and said they just got a intake. An hour goes by and nobody to see us yet. The receptionist played on her phone the whole time. I asked her if an appointment could …
Please avoid going here. I worked at a treatment center prior after being sent here “voluntarily”, so I already knew my rights and basic knowledge. What annoyed me the most was the fact that they do not inform the patients about basic …
This hospital is good for caring for patients their way but they dont respond messages to the next of kin they have you call continuous until you become irritated. If your patient is switched to medication they dont even inform you so read …
Terrible experience. I chose to go to Palo Verde for mental health help and received the opposite. I now have to get counseling for trauma. They put high functioning people with low functioning people. multiple times i woke up to someone …
I used to consider this the best hospital in town. No more. Their doctors are shaming and abusive. I have always been given proper medication for withdrawals, and it has worked. I have horrible chronic pain. When I kept mentioning this to …
Palo Verde was a good experience I guess you can say. Idk what to say about a mental hospital. But I was there for 25 days. The staff were very good to me. Chelsea and Vanessa S. I would say we’re very helpful and respectful techs. Nurse Jo …
I voluntarily admitted myself here in 2017, and had an awful experience. I have severe anxiety which makes it impossible to eat or sleep if I am anxious and I expressed this but instead of listening to me they put me on medication without …
I want to share a recent disturbing, humiliating, and dehumanizing experience at Palo Verde Behavioral Health. …
This is a LEVEL 1 facility, which means safety is the priority. It is not a wellness center for entitled Hollywood types. The staff go out of their way to ensure safety, despite sometimes being met with ungrateful guests (usually the ones …
This place is a SCAM! We called seeking inpatient services and assessment for a friend. They sent down two ladies to pick them up. They seemed to observe her behavior but come to find out after processing they dumped her off at the Crisis …
My stay here was okay, the only thing is when they go through your stuff they steal. They stole a hundred dollars from my purse. And i didnt notice until today when i went to the store. I know i had the money in my purse when i went in, …
Former Patient
I would describe Palo Verde as the lesser of two evils between Sonora etc. The …
Was a witness to many unprofessional things unfortunately. Gossip. HIPAA VIOLATIONs, power controls, straight up neglect, and so much unprofessionalism on so many levels. I was only here a short time, fortunately. I just don’t understand …
My daughter went there a this month. They were amazing and she really did well there. She has had poor visits at other behavioral health centers. The doctor, social worker and staff were friendly and communicated to us very well.
i have only one complaint and that is about cristy she made me really mad and upset and laugh when i was crying but ms kim,kisha and Michael helped me very much
Spent around a week in the ocotillo unit. The staff was very professional and caring. Shout out to The staff kelsey, corey, jordan, fernando, valerie, lilly, linda, holly, leann, rachael, and Dr. Ahmed. Its deff not the ritz, but if you are …
I was in there during the month of June for less then a week. I gain so much from having the time to focus on my personal trauma and depression. The staff wasn’t the best at every moment but, what stood out to me most were all the …
Huge waste of money and, time. I spent 3 months at Palo Verde and was impressed by MAYBE 1 of the 6 group therapists that I had encountered. …
Fire nurse Chrissy she told me basically I was too dumb to go to Palo verde. And I should have killer myself when my dog died. She would mock my mom n me
First time we came here they were good. This time we have sat in the lobby for 4 hours and nothing. Still sitting here. No one checking on us, no info, nothing. Waiting to get child evaluated and still waiting
Everything was great until Dr Deque is on shift now. She was condescending, she won’t let me see my mom for some reason. They moved her when I stepped out. I was told I would get a call if anything changed. …
Speaking in regards to the admissions department. Lorena is awesome. Kind and helpful! However, Danielle is rude and unprofessional. This type of work takes a compassionate personality and this is definitely not her.
TERRIBLE! Do NOT send your kids or family members here! I was in their impatient program for 3 weeks as a youth and still get shivers thinking of my time there. They run like a prison. Staff are very rude and unprofessional. I have severe …
I gave them one star because I have to give them something. I will never recommend them or go there again. I went once and filled out the book of paperwork. Had my little interview with someones assistant. Then I was told someone will …
I have had very good experiences at Palo Verde. The only complaint I have is with Ms.Chrissy, she is quite rude and can cause anxiety. But I LOVED Ms.Kim(night nurse), Ms.Micky(night nurse), they both were like grandmas to us. Ms.Kim would …