Our History and Mission Park Community was established in 1965 to serve the employees of General Electric’s Appliance Park in Louisville, Kentucky, hence the name “Park” Federal Credit Union. “Park” continued to grow over the years serving GE employees in other states, and we eventually expanded our services to over 500 Select Employment Groups (SEGs). In 2003, Park became a Community Chartered Credit Union, opening its doors to anyone who lives, works, worships, goes to school, or volunteers in the nine-county Louisville Metro Area. With our new focus on serving the community, we changed our name to Park Community Federal Credit Union.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday Closed |
2515 Blankenbaker Pkwy, Louisville, KY 40299
Alicia T. has done a great job in processing a loan on my rental property. Very fast very efficient. Fastest processing I’ve seen. I recommend PCCU and will definitely use them again!
New to Park, but so far my experience has been great! Recently purchased a new car, got a really great rate and opened a savings account. Oh. They actually have change counter that deposits directly into your account and no fees! I will now …
Park has customer service excellence, competitive rates, and a great online application & underwriting process.
Just what we have been looking for
Wonderful staff!
Very helpful and freshly staff
Great advice and friendly people.
Always excellent service . . .
Great credit unionbank
Experience was very informative and clearly explained
I had an excellent experience.
People there was helpful and very nice
Easy, fast and accurate with professional service and good rates.
Very helpful people.
The staff was very friendly and professional!
Courteous and efficient
Great service, very kind and helpful staff. Good experience.
My my experience with Park Federal was great.
Very friendly and no waiting!
Great customer service provided with a smile! Thank you!!!
Treat you as number. No personality, I feel they don’t care about my issues. Commonwealth is better.
Very easy to work with – fast responses to questions.
Friendly and very helpful people! Love 💘banking at Park! …
Friendly service. Great CD rates compared to other financial institutions in our area.
Great customer service, prompt assistance and great rates!
Very friendly and knowledgeable staff. The young lady Chong Harlow that helped my wife and I was awesome.
Great experience working with Heather O.G. helping me get my new 2019 RAM refinanced through Park Community since they matched and ultimately beat my rate I had gotten with Huntington. Couldn’t have been any easier once I received the title from the state. I would highly recommend contacting Heather and Park Community.
Always a great experience at Park Community. Credit Union.
Everyone was friendly and the bank don’t charge those ridiculous fees like others.
I Community Credit Union have a wonderful staff that will help you every step of the way whether online or not. Regardless of your past credit history or your past closed accounts they’re willing to give anyone a second chance. And for it …
Used to be very nice and courteous, it’s taken a complete turn. Poor customer service. I had an experience where the man was just flat out rude. I was shocked when I heard what he had said to me.
So far, so good. Excellent Customer Service! Adema is professional and a pleasure to work with.
David Dick helped me through the loan application process step by step. He went above and beyond for me and I am very thankful.
I’m so frustrated with Park Federal. I’ve been trying to open an HSA account for the last week. It should have been an easy process but every person I’ve talked to ( and I can never talk to the same person twice) gives me different …
Very easy to work with everyone is friendly and will answer any question you have
Very nice friendly customer service. Knowledgeable staff and good location thats convenient. 👍🐝👍 …
Excellent customer service in regards to loan origination and account opening. Thanks to John and Brooke.
Allison, Ethan,Will and Manager Natalie. They enabled us to get get my husband’s dream of home ownership. They introduced +Me it ITM.Great group.👌🤓 …
Creidt unions are a better way to hold cash accounts than banks in many ways, and Park Community makes it easy. They are very friendly and helpful.
I opened an auto loan in April 2017 and have been paying my regular monthly rate. Went in to pay for Sept. 28th and found out they are charging me for insurance even though I faxed them my info on the first month. For some reason it is my …
I use Park Community for my HSA account. Folks here are usually polite and get my issues taken care of. Nothing special, though they do have food trucks out at lunch sometimes.
Very convienent, I was able to do most everything online. Also, very quick with helping get my home loan.
On many occasions I have received poor customer service. I just walked out of one branch. I’ve been waiting almost 30 days for a new bank card. No one contacted me. Now I’m hearing it was a bigger problem and some people were offered credit and others were not.
We opened our business account in 2016 with Bank Officer Sherlyn Beamus guiding us through every step. Since then the PERSONAL Service that we receive from the tellers such as Danielle Reis, Sarah , Vince & Jennifer has been nothing but …
I have just moved and needed to start a new account. Park Community had excellent reviews and opening up an account there was easy and a pleasant experience. Staff were very friendly and helpful. Even have a small area where children can sit when you do transactions.
My experience with Park Community was great! If I had questions they answered then. Great customer service! Would do business with them again!
You have very kind and courteous efficient employees very satisfied
The Blankenbaker branch was easy, fast, efficient and friendly! ❤️
Alicia is amazing, she’s sweet, kind and took time to help me and was able to put my mind at ease with financial woes….amazing branch with great management and staff!
My experience with Park Community Credit Union was nothing short of Excellent! Mr. Raymond Smith, Jung, and the Staff at Park Community Credit Union were Extremely Kind and of an Excellent Spirit! …
Park Community was great to me and especially my kids when opening a savings account for each one of my children using Parkie Bucks. Both of my kids said they wanted to work there when they got older. Great experience!!!
I refinanced my car loans with Park Community this summer at a fantastic rate when I found out about a excellent mortgage program they offered. I just closed on my new home and the entire lending process went flawless. Thanks Park Community!
When setting up small business account they were excellent to work with and they made the experience easy and simple, Thanks Park, and Manager Boyd
I was amazed at the ease of opening an online account with Park Community Credit Union. I went online to open my account, the information that was provided through every step of the way was extremely helpful. I was contacted the following …
I had to open up an account for my job and due to Covid was not able to open it in person. It was rather difficult because the phone number on the website did not direct me directly to the Park Credit Union I was at. On hold, for a while, …
Chung is amazing! She is a gem, I can tell she loves what she does and I’m so grateful I had an opportunity to work with her!!! I made the beat decision when I decided to bring my business banking to Park Community Credit Union
If I could give this credit union zero stars I would. The people in the branch were nice. However, getting through an auto loan process was horrible. They said they would call when the application went through, and they didn’t. They never …
I have been banking with Park Community for over 20 years. They were the first bank I used when I moved to Louisville and I wouldn’t dream of going anywhere else. They are courteous and always helpful with questions. And, I love that I …
Chong and Alicia are WONDERFUL! They were very helpful and pleasant to work with! I am looking forward to working with them in the future! I will definitely move my business accounts over to them very soon. I highly recommend this credit union!!!!
I recently decided to find a new Credit Union and am I glad I found Park Community on Blankenbaker!! Mrs. Chong Harlow was amazing!! She was so professional and knowledgeable and went above and beyond to help me!! If you are looking for a friendly banking environment you found it with PCCU!!
My husband and I have had excellent experiences at Park Community Credit Union with both the branch manager and assistant branch manager. Both have been very courteous, polite and helpful in whatever transaction we were dealing with.
Want to let everyone know we had the most wonderful experience with refinancing my car loan with park federal. Adema Perez was fantastic!!! Let us feel at ease and at the same time made us feel like family. Very thorough in explaining all …
It was TERRIBLE!!! I Withdrew
my $11,000.00 and closed my business account. We did business for 6 years and all they could do for me was hold my money. wouldn’t give me a credit card, a …
Very friendly, knowledgeable people. I’ve been with them for 15 years and I don’t think I have ever paid a fee. I cannot recommend Park Community any stronger. Fantastic place for all of your banking, I have checking, savings, credit card and a personal loan with them.
Park Community is a great bank and partner. Where conventional banks failed on a home loan in a timely manner, Park Community stepped up and got it done within 30 days. I’ve moved all my family accounts and couldn’t be happier. Highly recommend.
Wonderful experience working with the staff, Isaac and Ashley, to get the loan closed quickly.
Great service, attentive staff.
I have been a member of this credit union since the day I was born. I will …
Excellent service very polite and professional. I will and have recommended them to my family and friends.
Best and friendliest place to do banking..I have been with them for over 20years..great job folks keep it up.
I highly recommend Park Community Credit Union.
Great rates, friendly staff, will continue to use Park Community Credit Union for future auto finance and savings needs!
Easy to deal with. Isaac was awesome and made the process smooth. A++
All of the employees at the Blakenbaker office are so friendly and helpful. It is really a pleasure and fun to go to the credit union.
Best experience with a lending institution. I found out today that I’m a real person not a number or just marginal profit. I am economically viable. Thank you!!
Brittany R. did an amazing job and helped me all they way, she was very knowledgeable and informative… I highly recommend! From beginning to end, it was less than 3 weeks!
I had a great customer experience with Park Community. Kristen, Nikki and Ashley were friendly, courteous and professional. I highly recommend them.
Park Community Credit Union offered an effortless process in helping me to secure a personal loan. The loan officer was both kind and accommodating. Well done!
I hesitate to post a review for a local company because I really do not like sharing negative experiences but felt it was my obligation to let other consumers and business owners know what it’s like to do business with Park Community Bank …
I had the opportunity to work with Brandon Page and my experience was fantastic. I was able to submit everything via email. I did not make things easy for him, but he was so patient and professional. I highly recommend Park Federal for …
A situation over Insurance for my car that Park Community is the lienholder of, could’ve simply been avoided, but David Stone and his team wasted no time in resolving the problem. They were so patient and understanding and helpful.. …
The CD rates were great, but more important were the pleasant, courteous, helpful employees, from the phone receptionist, floor personnel to the financial services rep. The woman who answered my initial phone inquiry was so nice and …