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Passaic Valley Water Commission Reviews ( 44 )
(Translated by Google) This company is the worst, they don’t send me the bill and then they send me two of the same balance, now I have to pay what they want. I call and only receive bad information and I have to pay it. …
Bryan F. Was very helpful, knowledgeable, patient and friendly. I had a problem and he solved it in a very professional manners. Someone made a terrific hire !
Ever since they changed their computer system in January, I’ve had nothing but problems in making payments, receiving bills and then being told, “you just don’t want to pay your water bill.” Very unprofessional
Why are you sending statements email file in “EML” format that no-one can read !!!!! send it in PDF format like every other company in the world!!!. until then ….now I’ll delay my payment until i receive a “PAPER” statement 10-15 days later. What idiots!! who’s the wizard that thought of this stupid idea????
We had an issue with our water pressure .. Brian came out to check if it had something to do with the town … he was polite ,professional and efficient ! He knows his stuff !
Worst customer service I have experienced. The Spanish lady on the phone has so much attitude in her tone of voice. Not sure how this people gets hired for customer service job!
This is my 2nd complaint!!! Water is still coming out brown throughout the house. Use a white bucket and you will see how dirty the water is in Clifton.
The staff that works here are terrible. They seem as they are not educated nor they understand how to handle customers on a human level. The responsiveness of their staff it’s overwhelming disgusting, but you have no choice to deal with them because they are the Water Commission and I think the staff understands that really well.
Water mains are constantly breaking in my neighborhood. Right now we have no water and no way to get info on when we can expect to get it back. Impossible to find an emergency number to call. Customer service says if I want emergency …
Just got off the phone with Brian who was very very helpful. We have 8 building in our Condo Assoc and we have not received bills for over a year (our old management co did not forward the bills to us) he is sending someone over tomorrow to …
Lousy water, We only use bottled as much as possible and filtered for cooking. Want to get sicker? Here’s some salaries for you, do you think they care about your comments??? …
They’re a bunch of f@!%!*g scumbags. They sneak in a few extra cents every billing cycle so you don’t notice. It’s in the balance forward column. When you call they tell you it’s interest from your last bill even though I paid well in …
We had an emergency and crew has fixed it immediately. Team was very dedicated and they finished the job without any issue. They made sure we don’t go without water. Appreciate and applaud their effort. Rain or shine they were at their best.
PVWC, if they were a garbage removal company I would give them two stars, but being a water company is probably the worse I have dealt with. They don’t call back as promised. I called 4 times today and every time the line dropped. A …
I mail them a check on time but they claim they never received it and charge me a late fee. I put a stop payment on the check and pay through their website. A month later they decide to deposit the original check and decided to charge me …
This company is as unprofessional as it gets. Reaccuring account credits were not applied to my bill, and they came and turned the water off at 10 am. When we called and sorted it out we were told they couldn’t come and turn it on until 4 …
They Had main water line pipe broke in my street they fix it overnight . No water all night in my block next morning when the water it’s back no pressure very low water pressure I call them they show up and they told me to change my …
Litterlty the worst water available, if i could somehow get it from anywhere else I would. They are awful, property value loweringly bad service and pipeline maintenance …
The worst website and customer service ever!!! Had trouble paying my bill online. The payment got bounced back from the bank because of an error. Got no help from customer service person (who was very pleasant, however). She put me to …
Worst service, called to report yellow water. Yellow water ruined the laundry all white clothes became yellow. Whoever answered the phone she said it will be good just keep checking.
Over a month and seemingly no end in sight because the “commission” is incapable of determining when the we might be able to use the water. Reposting the same message from Sept 2nd, and calling them ‘updates”?! Are customers expected to pay …
Worst service ever!!! They are unresponsive and deplorable! There was a Facebook post about bacteria in the water system for part of town and to boil it for a week!! No calls, no emails, or direct messages…. a Facebook post!! What about …
Suddenly my water stopped working. My faucets went from low pressure to no pressure. Then nothing at all, but air. I called the PVWC explained the problem and I was told that I needed to call a plumber. I explained again and the woman told …
My bill has steadily been going up now it’s almost $700! I called PVWC only to be told that there’s a leak somewhere and to call a plumber to check. I have a two family house, I’ve looked all over for the source with no results…PVWC could tell me there was a leak, but they can’t tell me at least where to look, useless.
Water damage in basement. How is this acceptable 2 hydrants open at once full throttle by truck 17 older gentlemen said to other employee you did this wrong that’s not how you do it valley road flooded 5 feet of water cars are backed up …
Horrible! This is the second time in a month I have brown water with no pressure and you can spend all day calling and not one person will get back to you. The people who answer the phone never know whats going on either. I never had this issues with suez/veola water. They are least notify their customers when things arise.
Clifton water is not good to use to drink. I have to use bottled water for drinking cooking and washing veggies. Many times the water is yellow or brown. Today I wake up to get ready to go out and there is no water coming out of the faucets …
(Translated by Google) This company is the worst, they don’t send me the bill and then they send me two of the same balance, now I have to pay what they want. I call and only receive bad information and I have to pay it. …
THIEVES!
Not helpful at all.
no stars…terrible
Good
Over the phone at least.
They are the most rude and incompetent customer service I have dealt with.
Very rude lady she sounded like I’m the reason she mad at life
Bad customer service. Person by the name of Ester, I believe. Very rude.
The phone number have busy signal all the time I have an emergency and I can’t reach anyone
Terrible services…. 1 months later they say that I need to pay 4100 to fix something that they broken!!!! Terrible!!!
Today my Tap waters is nasty color on April 10th 2020 and smell like blood pinkish color…😱🤮 …
The worst water company on the planet. Staff is rude, unprofessional and they dont respect you time . Employees Mathew and manager Jeff are terrible
Terrible Customer service.
Very unprofessional
Bryan F. Was very helpful, knowledgeable, patient and friendly. I had a problem and he solved it in a very professional manners. Someone made a terrific hire !
another day, more brown water in lyndhurst.
Ever since they changed their computer system in January, I’ve had nothing but problems in making payments, receiving bills and then being told, “you just don’t want to pay your water bill.” Very unprofessional
Why are you sending statements email file in “EML” format that no-one can read !!!!! send it in PDF format like every other company in the world!!!. until then ….now I’ll delay my payment until i receive a “PAPER” statement 10-15 days later. What idiots!! who’s the wizard that thought of this stupid idea????
We had an issue with our water pressure .. Brian came out to check if it had something to do with the town … he was polite ,professional and efficient ! He knows his stuff !
Worst customer service I have experienced. The Spanish lady on the phone has so much attitude in her tone of voice. Not sure how this people gets hired for customer service job!
This is my 2nd complaint!!! Water is still coming out brown throughout the house. Use a white bucket and you will see how dirty the water is in Clifton.
The staff that works here are terrible. They seem as they are not educated nor they understand how to handle customers on a human level. The responsiveness of their staff it’s overwhelming disgusting, but you have no choice to deal with them because they are the Water Commission and I think the staff understands that really well.
Awful customer service. Selected us for a random test months ago and still haven’t finished the restoration after numerous follow up calls.
Water mains are constantly breaking in my neighborhood. Right now we have no water and no way to get info on when we can expect to get it back. Impossible to find an emergency number to call. Customer service says if I want emergency …
Just got off the phone with Brian who was very very helpful. We have 8 building in our Condo Assoc and we have not received bills for over a year (our old management co did not forward the bills to us) he is sending someone over tomorrow to …
Lousy water, We only use bottled as much as possible and filtered for cooking. Want to get sicker? Here’s some salaries for you, do you think they care about your comments??? …
I have few thing to say about the water in passaic city, NJ
1) …
They’re a bunch of f@!%!*g scumbags. They sneak in a few extra cents every billing cycle so you don’t notice. It’s in the balance forward column. When you call they tell you it’s interest from your last bill even though I paid well in …
We had an emergency and crew has fixed it immediately. Team was very dedicated and they finished the job without any issue. They made sure we don’t go without water. Appreciate and applaud their effort. Rain or shine they were at their best.
It should be your responsibility to inform towns that their water will be contaminated. Smart911 does not work.
PVWC, if they were a garbage removal company I would give them two stars, but being a water company is probably the worse I have dealt with. They don’t call back as promised. I called 4 times today and every time the line dropped. A …
I mail them a check on time but they claim they never received it and charge me a late fee. I put a stop payment on the check and pay through their website. A month later they decide to deposit the original check and decided to charge me …
This company is as unprofessional as it gets. Reaccuring account credits were not applied to my bill, and they came and turned the water off at 10 am. When we called and sorted it out we were told they couldn’t come and turn it on until 4 …
They Had main water line pipe broke in my street they fix it overnight . No water all night in my block next morning when the water it’s back no pressure very low water pressure I call them they show up and they told me to change my …
Litterlty the worst water available, if i could somehow get it from anywhere else I would. They are awful, property value loweringly bad service and pipeline maintenance …
The worst website and customer service ever!!! Had trouble paying my bill online. The payment got bounced back from the bank because of an error. Got no help from customer service person (who was very pleasant, however). She put me to …
Worst service, called to report yellow water. Yellow water ruined the laundry all white clothes became yellow. Whoever answered the phone she said it will be good just keep checking.
Over a month and seemingly no end in sight because the “commission” is incapable of determining when the we might be able to use the water. Reposting the same message from Sept 2nd, and calling them ‘updates”?! Are customers expected to pay …
Worst service ever!!! They are unresponsive and deplorable! There was a Facebook post about bacteria in the water system for part of town and to boil it for a week!! No calls, no emails, or direct messages…. a Facebook post!! What about …
Suddenly my water stopped working. My faucets went from low pressure to no pressure. Then nothing at all, but air. I called the PVWC explained the problem and I was told that I needed to call a plumber. I explained again and the woman told …
My bill has steadily been going up now it’s almost $700! I called PVWC only to be told that there’s a leak somewhere and to call a plumber to check. I have a two family house, I’ve looked all over for the source with no results…PVWC could tell me there was a leak, but they can’t tell me at least where to look, useless.
Water damage in basement. How is this acceptable 2 hydrants open at once full throttle by truck 17 older gentlemen said to other employee you did this wrong that’s not how you do it valley road flooded 5 feet of water cars are backed up …
Horrible! This is the second time in a month I have brown water with no pressure and you can spend all day calling and not one person will get back to you. The people who answer the phone never know whats going on either. I never had this issues with suez/veola water. They are least notify their customers when things arise.
This is America 🇺🇸 sadly most landlords don’t protect tenants against bad leaks in basements. …
Clifton water is not good to use to drink. I have to use bottled water for drinking cooking and washing veggies. Many times the water is yellow or brown. Today I wake up to get ready to go out and there is no water coming out of the faucets …