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Read More| Friday | 8AM to 8PM |
| Saturday | 10AM to 6PM |
| Sunday | 12 to 6PM |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
6307 Debarr Rd Ste C, Anchorage, AK 99504
Annoyingly unhelpful
Ridiculously slow
Everything was great.
Excellent customer service! 😋🙌🏾 …
Don’t wait that long, good enough service.
Didn’t wait long and service was excellent!
Dr. Sara is great helpful and polite.
GREAT PLACE… LOVE LOVE LOVE SARA SHE IS GREAT!!!!
Unorganized business. Do not go for DOT physical
called to ask a question was put on hold for almost 45mins. called again and no one answered
It’s not a 30 minute wait. I’ve been here for over 2 hours.
They gave me medicine I am allergic to, twice.
Really cool, caring staff, has a nice comfortable feeling.
Very disappointed in this clinic. I WILL NOT BE BACK.!!!!
Went into there today waited as a walking or 2hrs finally got in and the nurses where so rude telling me I had to wait in the lobby after waiting for 2hrs don’t go there
great providers. Bennett is wicked smart and the best provider in Anchorage
Great Experience with all the providers and the CMA’s were really professional
Once again the people are amazing and truly care!! We will never go to any other place, no matter how long the wait
this place is f up they laughed at my girl when she said she needed help and they didnt even help. dont go there they will not help
the front desk lady is rude for no reason. thirty min till closing and making up excuses on why i couldn’t be seen.
First time there and was treated really good. Everyone was professional and kind. Will definitely be back.
I went there for years always had the best care and service went for 15 years. Never had a bad experience they helped save my life.
5 hours for an xray. Hour waits inbetween each nurse. Youre better off in the emergency room
Great Staff and Awesome Doctors! Very professional, friendly and knowledgable team! Thanks for caring for myself and my family.
I did not have a good experience at this clinic. I would not recommend to others.
I’m truly impressed by this place. The doctor was so rude overtalk me every single time! How am I going to ask questions if I’m not allow to????
They would not help me the front desk girl was very rude and very sarcastic. I needed stitches on finger she refused to help me
They never try to help! Always try to print something for you to take it home as an excuse for money! Don’t waste your time to this clinic.
Had a last minute trip and ran out of a scrip because of my own poor planning 🙁 They were able to get the renewal processed in time for my trip. GREAT people there!
Lisa Jackson is very caring and effective. She is a wonderful provider. Very good clinic, very nice people.
Clinic is misnamed. Although they will take new Medicaid patients, they will not take new Medicare patients. So don’t get old folks, it gets harder and harder to find a doctor, even mediocre ones.
The entire staff was kind, considerate and mostly caring. The personal follow up over the next few days was the icing on the cake.
I walked in at 5:30, it took 5 mins for anyone to notice I was there and then was told that they are closed and turned away. It was 25min. Til 6pm with no one in the office. The girl was rude and snotty. I would recommend going elsewhere if possible.
I’ve been coming here for years, since I was a little child. Walk in patients can take a little longer to get to yes but they do well and I’m very comfortable with all the doctors here.
They gave me the wrong medication which gave me a headache and caused blood pressure. PLEASE BE VERY CAREFULL. THEY JUST WANT TO MAKE MONEY OFF YOU AND THEY ARE VERY BAD AT BEIBG RESPECTFUL
This place was a joke. Two gentleman and I all waited well over an hour yesterday and all they kept saying is “it’ll be about an hour”. Two of us got mad and just left. If you’re going to be an urgent care, then act like patients have urgent problems. I was SO angry!
The lady who took my vitals in the beginning was super nice and cool,
But would never come back because they practically called me a liar when it came to my insurance and billed me $150 for a less than 10 minute thing… super irritating because I could’ve gone to an ER and it would’ve been free
I don’t usually review businesses but after reading some bad reviews I have to say I either came in a very good day or most of the negative reviewers are full of it, these people are helpful and knowledgeable, gave me no b.s. answers to my …
Absolutely the worst clinic I have ever been to. DO NOT GO THERE FOR A DOT PHYSICAL!!!!!!! They are familiar with the process. They filled out the DOT certificate wrong and it took three trips to and from DOL to get them to fix it.
I called this morning and got an appointment an hour later. I was taken back within 10 min of finishing my paperwork. Dr. Stephanie was compassionate and nonjudgemental and took great care of me. Thank you
To anyone run the other way as fast as you can including VETS. This place is nothing but a “patient mill” The only responsible person who worked there, wised up and got out. The receptionist throws a board at you without even asking why …
Horrible. Don’t go there for anything that is at all complicated. They should be called Patients Last.
Constant miscommunication, ignorant staff (Hippa) and unfocused, arrogant and …
Poor staffing, make you wait a long time before being seen, never getting test results, prescriptions being filled at the wrong places, show up for appointments and they don’t know why you’re there
We were 5 minutes early for our appointment, but because we had not filled out the new patient paper work we were designated as a walk in patient and made to wait for over an hour. We are still sitting here waiting. Another patient just walked in so we may not get in until after him.
Scheduled an appointment a few days before going in. The receptionist asked me to come in at 2:30 to fill out paperwork and my actual appointment was at 3:00. Came in at 2:30 and waited…and waited…at 3:25 I asked if i would be seen soon …
Worst clinic. I went in to be seen as a new patient with asthma and left with a large bill and was treated like someone who uses an inhaler to get high off of. The staff was very curteous at first but when they wanted me to get an expensive …
Fast quick service. I had the flu; they gave me some miracle drug and I was better the next day. In an out in less than an hour. They billed my insurance too. I know Urgent cares can be a burden some times but this day was awesome and I am back at work. YEA!!!!
Lisa is amazing! Super friendly and helpful staff! I’m incredibly excited to be establishing my care here! Their approach is empathetic and knowledgeable! Thanks a bunch!
Alright, while I have not been in here in a long time I feel that this is important to state this regardless, because although it is not a review of the service, it is a review of the service’s responses to negative reviews. …
Went here only becuse of the wait at the other urgent care, should have just waited. Nursing staff was polite but incompetent. The “doctor” was sure to get my insurance and billing information before even asking about my ailments. I have …
The worst the quack Bennbt gave prescriptions for heart attack prevention with no refills, then when I needed more wouldn’t give me any without a appointment. They are only about money.
Ive been going there for years. I always get great attentive services, and they have been able to work with me when i was insured and when i wasnt insured. I have diabetes and Lisa has been very professional and very upfront with me and my treatment. I tell all my friends to go there.
i receive quality medical treatment at the Patients First Medical Clinic. The providers at the clinic are thorough. They listen to me and spend time with me. I never feel like I’m being rushed out the door. They use a personal approach. I …
They have misdiagnosed me numerous times in awful ways. My two favorite misdiagnoses include: When I developed a heart issue, they assumed I was doing drugs and would not listen that I don’t and have never used until my pee test came back …
I’ve never had a bad experience here. The doctors are very curteous, and the nurses have a great sense of humor. They always work with my finances, and I haven’t had to wait very long, even as a walk in patient.
Absolutely horrible – went in for x-ray, sat in room for over an hour after already being ther for over an hour already and when I was finally fed up and tried to leave, finally got moved to the x-ray room. When I inquired what the hold up …
Nurse Practitioner Jackson is rude, uses scare tactics to get his way, and then refuses service if you say anything that goes against what he says. I was refused service by this Nurse Practitioner , and recommend anyone seeing him to maybe …
Walked in with a dislocated thumb 5 minutes before closing, but they looked at the clock and turned me away. Maybe post you’ll turn people away if they don’t get there at least 30 minutes before closing, so I wouldn’t have wasted my time even attempting to get treated for very basic medial needs.
I’m a disabled veteran that needed to restart primary care after moving from rural Alaska. I picked this place due to availability of scheduling. I’m glad I did. The frontstaff were professional and polite. The triage staff were phenomenal …
At the door I asked how much is the charge and was told $100. to $150.
So I signed in and waited. Then a quick run through, shot and a $550.00 bill was handed to me. Then I am told a whole new line that first time clients are …
I’ve been to this clinic multiple times – for both walk in and a schedule appointment – on all occasions I was seen quickly. They were able to do x-rays in the clinic itself which was helpful. I would not hesitate to return again.
DO NOT COME HERE FOR CARE! They made me pay upfront for the FULL cost of my visit even though I provided a valid insurance card and should have had a $40 copay. I was told I would be reimbursed after my claim was filed and paid by my …
I had an appointment at 3 pm and I wasn’t seen til 325 pm. The nurse Jasmine was awesome and attentive! …
I came with my sister who broke her finger. (We were pretty certain she broke it.) The receptionist was not professional. She was trying to talk to me while on the phone with someone else, and then trying to help a third person. It was …
My husband and I both come here for our medical care. It is very convenient to have the urgent care and walk in appointments if needed. If you make appointments is never a long wait. Staff is very friendly and listen to you. Sai is just amazing. Feel very comfortable with her. Great small office.
I went in today on Saturday with bumps and intense pain in my shoulder. I arrived when they opened and there was one person who had an appointment before me. I wanted about 25 minutes to be seen. When seeing the Doctor, I was impressed …
I scheduled my appt days in advance and still was kept waiting in the lobby for over an hour after check-in. What should have been a simple appt to establish care and get meds refilled turned into a “DMV” type of visit. No one bothered to update me on the status and when I asked the front staff they were unable to find my chart!
Went there twice so far. First time I was treated very well. I had a booked appointment in the morning and everyone was professional and friendly. I had the lady doctor and she was great and very caring. The second time time I called ahead …
Just want to ad, I went to another hole in the wall clinic in mountain view directly after, got in and seen right away. All the staff has been so lovely and nice so again, do not go here. I believe the other place is called mountain view …
Truly HORRIBLE. Customer service is non existent. Laws being broken even after me addressing it. To add more to the bad experience, they KICKED US OUT because they were close to closing WITHOUT us being seen. Save yourself the time and go …
This is hands down the best clinic experience I’ve ever had at any clinic in Anchorage, or in Alaska for that matter. I was listened to, taken seriously, respected, and cared for every step of the way. Because I had to self pay for my …
They don’t take medicare patients. A poorly written, confrontational response was written. I have contacted Medicare and our legislators about this situation. They are the ones who can fix it. (As for the government should be aware that …
Took care of me when I needed it and my PCP was out of her office sick. Pretty high tech inside not like what you would expect from some of the urgent cares I have been to in the state. A bit more money than I wanted to spend, but hey half …
Would recommend to anyone.
I have never had any trouble when coming here. Some of these reviews are almost unbelievable. Occasional long waits (max 30 min or so) , but that’s any NORMAL …
The medical staff is very professional, courteous, and incredibly friendly.
The receptionist was amazing to us even when we were having an insurance mix up, and was very patient helping in getting it figured out. …
All the providers here are amazing as well as the staff! Fast and efficient and always follow up! Somehow someone gave a 1 star review in my name last year and honestly I can’t figure it out but anyways hopefully this trumps that one as I can’t even see it anywhere to take it down… so thanks for being so amazing!
The lady that answered the line was very rude when all I was asking was simple questions. I do not know what you are able to do and instead of asking about if I have a main doctor maybe seeing if there’s other options for me, treated me as …
I have been going her since I was 18 and I am about to be 30. They take care of me and I never have to worry about scheduling conflicts because they are open long hours. They are my primary. I mostly see Lisa Jackson and she is AMAZING!! I …
Dr. Stephanie Birch is such a smart, friendly, caring, professional doctor. She listened to all my concerns, addressed all my issues I had going on and went out of her way to help and get me to where I needed to be. Her staff was amazing …
If I could give them zero stars, I would. First off, they didn’t bill my insurance at all. I’m the one who noticed they didn’t do this. When I called to speak with them, they gave me a 1-800 number for their billing that goes straight to …
This place charges $160 for a Covid test and $300 for a new patient fee. I do not understand how some people can get away with that. And for anyone who doesn’t know there are plenty of places online that give good deals and potential free Covid tests. Make the smart choice.
I have been going to this office for about 2 years or so and I have always had positive experiences, until today. I am a disabled veteran, I am not as bad as others but I do have my issues stemming from multiple surgeries and another …
This took me a while to post, but I feel others should know due to lack of Confidentiality, Respect or professionalism. During mid-November 2021 I was hired on at Patient First Medical Clinic by Ben Jackson and told that this would be a …
I don’t know why this place has so many bad reviews. My experience was great. The front desk people were nice, and so were the nurses. I have just been wanting a primary care doctor for my basic health needs. After having 6 different …
Absolute worst place to visit for your healthcare needs. The providers do not provide closed-loop communication about your plan of care, the staff is not trained properly (I taught a staff member how to apply a velcro brace and waited hours …
I’ve been using Patients first as my primary doctor and have had excellent care. Recently after testing positive for COVID, they directed me to receive the monoclonal antibody treatment. I’ve always felt like I received the best and most thorough and up to date medical care from this clinic.
I use them as my primary care provider and have for quite a while. They treat you with respect which is big on my list when I don’t feel good or I have been injured. They are thorough and always answer my questions. If you cannot get an …
I have been to this clinic several times over the years and have always found that I was able to walk in or book an appointment, they accept Medicaid, and they offer a range of services with extended hours. I also was referred to other …
I’m giving this clinic 5 stars because of the Medical Assistants and the Providers!!
I have had such an awesome experience when coming to this clinic. My only …
Lackluster energy from all staff, Long wait for an empty lobby and why am I paying a co-pay 2x for 1 visit PPD result is not an appointment
I have gone to this clinic for over three and I would recommend I to anyone who is looking for a clinic were the staff makes you comfortable welcomed..thank you mr.Bennet Jackson for being a great primary doctor,and thanks to your staff..
4 hours later, had to ask the doctor if x ray results. Never actually found out. This was the reason for the appointment. …
The staff were very rude both times I called. The doctor was nice. I’ll find another clinic to go to from now on.
Sai (PA) Is the worst provider I have ever had to interact with. Small HIPAA violation from front desk. Despite my rapid Strep coming back negative she insisted it must be strep and was going to put me on antibiotics anyways (It was Covid). She was dismissive of my concerns and I had to wait over 2 hours for a Covid and Strep test.
Don’t do it. There are plenty of providers in anchorage. I sat in that office for an hour and a half past my appointment without being seen. It is an unorganized cluster. In waiting room 30 minutes after appointment and when I approached …
Scheduled a women’s wellness appointment. Unfortunately I did not receive a women’s wellness. Instead they took my blood pressure 4 times and tried to give me an EKG. Which I declined. They also drew labs on me which I did consent to. That …
Kept asking me to come in to look at a medical issue and would not do anything to solve it – paid $150 in copays for her to look and say “come back in a couple days to monitor it.” Also brought my mental health into everything including a …
The staff stayed late to stitch up my Boyfriend after he cut himself process meat. They couldn’t have been better, Sai and Melissa especially! 10/10 would recommend!
I have been seen at this clinic 2 times in the past 2 months. The staff has been kind, compassionate, caring and even called to check on me. I highly recommend this clinic. Thank you Patients First!!!! Your name is very fitting to your outstanding service.
THIS BUSINESS IS A SCAM STAY AWAY!!!!
Poor service. They seemed eager to tell me my insurance was no good and I needed …