Providing The smarter way to bank is an endeavor that sets Pawtucket Credit Union apart from other banking institutions. As an organization founded … See more
Read More| Monday 9AM–4PM Tuesday 9AM–4PM Wednesday 9AM–4PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–12PM Sunday Closed |
1200 Central Ave, Pawtucket, RI 02861
Ggg
All I wanted to do is pay off my loan and after jumping through all the hoops there is a max payment of $10,000 a month. When signing up for the loan I asked repeatedly if I would be able to pay off the loan immediately because I was …
Coastal 1 East Greenwich Branch Manager, Angela Wilson, was absolutely wonderful. She went above and beyond to assist me. I couldn’t be more happy with the transaction experience. I’m truly grateful for her professionalism and courtesy. …
Quick response for new debit card
Your app and website are terrible to make a car payment with
Such a pain trying to pay my bills on your app and site u guys really need to figure it out
I’m disappointed I can’t deposit a check using my smartphone, will this ever be available?
grea
Worst customer service and online banking of any bank I’ve ever dealt with.
17 minutes on hold then ring 3 times then got hang-up !!! now starting form 0 again
They’re branches and call center are on completely separate pages. Expect misinformation to be the with this bank.
The online banking system is very hard to use and i don’t know how Keith works there. He is rude and miserable and not helpful at all !!!!!!!!!!!!!!!!!!!!!
Worst experience got a very high interest rate on a car loan. Needless to say had to give the car back
Mobile banking app locked my login cause my phone was acting up That app needs an update As soon as possible other than that the bank is great
They load you with fees, app not accurate on current balances ever, they never wave fees or unauthorized activity.
They overcharge you when you try to pay over the phone.
I’ve been with pcu for 10 years or so and I’ve never had a issue with the bank I will never change banks the customer service is very nice
I haved called 5 times today to pay my car loan,on hold over 10 min each time then when it rings no one answers!!!!! Bad. Each time i call told things that never match!
Kind of ASHAMED at PCU..We have our mortgage their for six years, put 40 % down payment on our house,lots of equity, Never missed a payment Credit is very good, We wanted to apply for a loan to put a new roof on the house..Wouldnt even talk to us
I’ve been with PCU because they haven’t made any mistakes and they hire caring, courteous, and competent people.
Poor customer service long hold times difficult to deal with would not recommend to anyone !!
Poorly run business overall. Feel bad for the customer support here as they have to deal with loan payment systems that are behind modern times.
Terrible customer service very hard to do bank by mail
They only check their mail box once a day so deposits sent in take much longer to record since mail is not delivered until afternoon. If it’s bad weather forget it your lucky of mail gets checked.
Poor business practices. Growth at the expense of their customers. No perks or benefits for good standing customers. Hit a hard time, they’ll extort you and only make things more difficult.
I have been with PCU for about 20 years. Have banked at Citizens and a couple of others. Will never look back, Pawtucket Credit Union is where I will be staying for good! Customer service is exceptional and they offer everything I need with no fees attached! What’s left to say!
awful customer service; all they do is give you the run around and just transfers you all over the place. I do not recommend this bank at all!!!
Terrible customer service. Created an account and deposited funds on 4.10. Had no access to my accounts or to view my account numbers until i called on 4.17 to see the issue. Which ultimately ended up being an issue with a system on PCU’s …
Coastal one gave me a car loan when nobody else would I’m happy
Terrible customer service. I could not remember my log in or password so I tried to resolve it online but there is no way to do that so I called and held on for 10 minutes then the phone just rang and rang. Then I called the 1-800 number …
Worst possible service. I recently moved and changed my address. My debit card expired at the end of the month and i hadnt received a new one. I tried requesting one thru the app, its not an option. Tried going online to do it, also not an …
I’ve always had help when I needed it with online banking. Never problems.
You were seriously planning to charge $15 dollars every time I make a loan payment? I am refinancing first-thing tomorrow morning
PCU overpaid my homeowners by $800.00 so my account ended up being in the negative. Once that was cleared up I closed the escrow so I pay my own bills since PCU had a hard time with that. Now I get a letter saying I owe money for the Closed escrow account.
I love Coastal One Bank ! Never had a bad experience.
I was told extra payments made would be applied automatically to my principal balance. I noticed my loan wasn’t going down much so I called again today. This representative informed me that any extra payments made goes to satisfying 2 loan …
No 24 hr help. If u need anything after 5 including getting locked out of online banking. There is no help unless 9 to 5. Once again having issues with automatic transfers. Been same issue for a year now. Guess its time to find a new bank
Have a car loan through Pawtucket Credit for 3 years. Never had an issue until this month and had to call.
I’m not sure if Jonathan was having a bad day, or is just upset that he gets …
Although it says on their website that their branches at Smithfield ave and at
Central avenue in Pawtucket close at 4:00 on Mondays-Wednesdays, they are actually closed at least 20 minutes before, which causes a lot inconvenience for the …
Poor customer service both in branch and particularly on phone.Wait time is ridiculous haven’t switched banks yet because of time constraints but will likely switch soon .Their interest rates are bad tooI am .living on Aquidneck Island no branches here yet but they placed one in Massachusetts? No sense
I strongly regret getting a loan with company especially after speaking with Jeff today. So extremely rude to be working in customer service.
Fifteen dollars to pay a car payment over the phone is robbery. Almost impossible to connect another bank account on their app.
Their online banking app/website is a nightmare and phone support even more clueless. I’m at the boiling point of even thinking of transferring my loan to somewhere it’s easier to manage.
Trying to pay off a mortgage is a frustrating experience because of their circle jerk tele system. After waiting on hold forever someone finally takes your info only to transfer the call to “someone who can help” which was a voicemail. In person service isn’t much better. They’ve also made numerous math errors over the years.
Poor service….Had my friend go to the bank branch to payment creditcard bill, I was trying to pay on time. They would not take the payment from him, with a bank check..I was unable to go myself due to just getting out of the hospital with a diagnosis of Covid. Poor customer service!
This credit union is bad, terrible, and repulsive. I mean worst of the worst bad. Money hungry snakes slithering through the grass waiting for unsuspecting good people to have their lives dramatically affected by doing business with these …
Worst bank ever. I had funds in my account to cover my external withdrawal that they had pending for some reason,then another unauthorized payment went through to put me in the negative. I deposited more than enough to cover asap same day …
The best mortgage rate of all banks and brokers around. Service was great! We closed in a month.
Was a previous member of Pawtucket Credit Union.
Just recently opened up a NEW account with
Coastal 1 Credit Union in Warwick, RI …
I financed my car through Coastal through the auto dealer. They have provided extremely poor service and nothing but hassles. Will be looking to refinance elsewhere the moment interest rates come back down. I was a member of PCU for years, but NOT pleased w/Coastal at all. Do yourself a favor and go to Navigant!
Since PCU went “coastal” and sent out new checks, each trip I make to the branch requires a manager to do a computer override in order for me to cash a personal check. I realize that branch managers are just the “hired help” and have no …
If I could give this credit union zero stars I would. Every way to pay back a loan incurs a fee. They don’t disclose fees that have been reinstated from Covid. I have paid my loans above the minimum payment on time for three years and I get …
I have been a member of this bank for well over 50 years. As I’m reading these reviews, I’m wondering, who are these people?
I must agree that recently the phone service has been a little poor but I also …
I’m so happy to see that I’m not the only one that thinks the customer service at this bank is awful…. When did it get to the point when customer service was no longer necessary or genuine? I could go through a diatribe explaining the …
Edit: I am changing my review from yesterday. One of the bank managers contacted me this morning and helped resolve this issue. …