Awful customer service. Waited 15 minutes on hold, only to be hung up on for no reason or explanation. Whenever I do speak to someone they sound like they hate their life and could care less about who they’re talking too. …
This is very ridiculers place to deal with. anyone who work here are rude and unprofessional. Barboursville fox have no choice but to deal with them that’s very unfortunate!
Extremely disappointed with their business. The company is making me wait 3 months to even be able to get my deposit back. Claiming they have to wait till the water company sends in their reading. As of today its been almost 2 months since …
Their rates are outrageous, and they’re constantly seeking to raise them even further. I’ve actually had sewer bills which were higher than my water bill. I’ve also heard (from more than one person) that they will cut off your water for missing a single payment. Terrible utility, I wouldn’t use them if I had a choice.
Closed when I go to payment. Other customers were there as well wanting to make payments and they said this happens all the time and then they get a late payment fee. Will pay online going forward.
Their mailing system and their website are terrible, so either go to the office and set up automatic payments or set a reminder to pay your bill each month. You’ll likely miss monthly statements from them and then you’ll suddenly get a …
Very poor operation. The mailing system is terrible and Website is an equal pain. In my months of service I have received only 1 “regular” bill and the rest have been late notices for bills I never receive with late fees already added and …
Have always been nice when I called.
Great people
Rude workers
Great
Good customer service
Bureaucratic incompetence at its finest.
Always treat me well.
Me and my brother went there to get his rampage started
Helpful and nice ladies work there
Great service. Alot better then Huntington sanitation
Customer service is ok. But do not be late on your water bill or they will be very quick to turn it off.
Rates just keep on rising. How is it possible that I pay more for sewer than I do for the actual water? I might move to avoid them.
They do a pretty good job keeping the area around there neat & clean. Considering it is a SEWER COMPANY.
Awful customer service. Waited 15 minutes on hold, only to be hung up on for no reason or explanation. Whenever I do speak to someone they sound like they hate their life and could care less about who they’re talking too. …
This is very ridiculers place to deal with. anyone who work here are rude and unprofessional. Barboursville fox have no choice but to deal with them that’s very unfortunate!
Extremely disappointed with their business. The company is making me wait 3 months to even be able to get my deposit back. Claiming they have to wait till the water company sends in their reading. As of today its been almost 2 months since …
Very easy to work with on bill pay
Their rates are outrageous, and they’re constantly seeking to raise them even further. I’ve actually had sewer bills which were higher than my water bill. I’ve also heard (from more than one person) that they will cut off your water for missing a single payment. Terrible utility, I wouldn’t use them if I had a choice.
Closed when I go to payment. Other customers were there as well wanting to make payments and they said this happens all the time and then they get a late payment fee. Will pay online going forward.
Their mailing system and their website are terrible, so either go to the office and set up automatic payments or set a reminder to pay your bill each month. You’ll likely miss monthly statements from them and then you’ll suddenly get a …
Getting our sewer service started was a very easy process. We weren’t there very long, and the staff were friendly.
Very poor operation. The mailing system is terrible and Website is an equal pain. In my months of service I have received only 1 “regular” bill and the rest have been late notices for bills I never receive with late fees already added and …