They tried to take 244.50 out my bank account but declined due to incorrect expiration date. I never heard of this company, don’t have this company. SCAMMER ALERT
Been with this company for almost 9 years. Never had any issues that weren’t quickly fixed. Shop around before you choose an auto insurance company. 🤷 …
0 stars if I could… RUN FAR AWAY FROM THIS COMPANY… IF YOU GET HIT IN AN ACCIDENT FROM SOME ONE WHO HAS THIS INSURANCE… EXPECT LOOOOOOONG DELAYS IF YOU TRY TO DEAL WITH THEM DIRECTLY. BETTER OFF GOING THROUGH YOUR INSURANCE AND HAVE THEM GO AFTER PEARL HOLDING GROUP… CROOKS!
Very poor knowledge on what are they doing and on top that I’m paying almost 200 dollars a months for an insurance that we never had an accident they charge us for processing fee
Worst insurance company ever!!!!! Someone bumped me in the rear and had this insurance. They’ve been giving me the run around for months now!!! I am yet to receive a dime from this company!!! WORST INSURANCE COMPANY EVER!
The worst company do not go to them they don’t respond the hang up on you the only time you get to talk to somebody is when they getting a payment my car was in a accident 3 weeks again and this has been the worst experience I’ve ever had I …
Pretty nice to get insurance right away and helpful just make sure you go through every detail of what type of insurance you want for sure cuz you might miss out on something that you’re paying and you think you’re having and you don’t
The worst insurance Co. Ever, it’s been more that 30 days an till Monday someone will check my car, worst mistake ever, please cancel if you still with them as I did, unbelievable..
Had a car accident not by my fault call insurance for tow they told me call pearl holding I paid 500 out of pocket to tow car to a near by mechanic after the car being there for three weeks pearl holding knew they weren’t paying that …
I would not recommend this insurance company to anyone me myself I am glad I don’t have this insurance company but the insurer that hit me does it’s been a whole month and my car has not been fixed from damages that they’re insurer has done …
Please don’t take this company this is the worst company I ever work with they never return calls and never answered even though they say is open at 8 is not open you can never get a straight answer from anyone all the phone numbers that …
I have been calling to speak to someone since July and I’m not able to move forward or hear anything about my case in regards to an accident that happened June of 2021. Very Very hard to get someone to speak to you. I need to get through to someone please.
They did not even value my car and didn’t even pay half of my cars worth so now I’m left with a balance that I’m not able to pay in full I advise no one to every in a life time get this insurance company they are horrible
We have a lien on a vehicle that was hit by a Pearl Holding customer, I have sat on the phone off and on all week trying to reach claims department. They do not value anyone’s time!
Report them! They are a scam! My car is at the auction since the 16th Of dec 2020 and still no contact from anyone I had to search for my car myself! All I need to know is if it’s a total loss! I’m still making payments on the car and paying for weekly rentals bc they do not provide rentals with full coverage! Yet no phones ring!!
I will slap fire out of everybody working customer service . They let the phone ring and then pretends not to hear you and hang up or they will just automatically hang up . Idc if this is the cheapest insurance you can find . Find someplace else to get insured with . It’s unbelievable.
DO NOT I REPEAT! DO NOT GO TO THUS INSURANCE COMPANY! there trash the workers can’t even speak english only person that can is the manager and he doesn’t help at all, they will take money off your card without you knowing and there so expensive by far the worst insurance company!
Worst professional company in the world I paid my bill then 3 days later they charge me the same amount again without my knowledge and when I called to Speak to Roxana Rosca the agent there she didn’t have no answer for me couldn’t tell me …
Where is my check? Your impaired insured driver hit my car, left his car and walked away. You totaled my car. Where is my check? In fact, where is a call back i requested three times already.
Avoid this insurance company. I was a customer for 2 years who made my payments on time. They raised my insurance over an unsettled claim. Basically nothing was paid out and I got my insurance raised. I’ll take my business elsewhere.
Not surprising to see these folks have exclusively one star reviews. The adjuster (Yuniel González) I was assigned when filing a claim after one of their insured rear-ended me was extremely rude and difficult to deal with.
The other reviews pretty much speak for itself .Their insured hit me and u know the rest…It seems as if this company is reputable for insuring people who should not be on the road driving
Cancaled my policy and kept charging me 4 months after refunded me for only 1 month? Why would I need insurance for a car I don’t own. Pathetic of a company
By far the absolute worst company I have ever dealt with. Trying to get a hold of someone is a nightmare. If you ask to receive a call back (all operators are ALWAYS “currently assisting other callers”) they will call back and hang up on you immediately.
Super top of the line, getting cheapest insurance ever!!! So far so good. I hear don’t get in an accident with this company, unlike most others I don’t– haven’t been in an accident in 30 years.
Three weeks and have yet to have someone come look at my car. Trying to get a hold of someone is beyond ridiculous. Horrible cheap and unreliable company. Save yourself the headache and avoid this company. You get what you pay for.
A drunk driver hit me in February 2021 and they still havent sent the money from the accident and they havent been good at all. I cant get a representative on the phone to explain things. They suck don’t get
This is the worse insurance company ive been in an accident almost 2 months ago my lien holder and myself have not been able to speak to anyone at this company i would advise any one that are thinking of using them to think twice they are …
I decided to do deal with them to save a few bucks. But you know what they say. You get what you pay for. Never again will I go against better judgement.
My got into an accident it’s been over two weeks. Left several emails and phone calls for my adjustor. Still no response. What kind of company is this.
Terrible company, terrible customer service – claims adjusters are horrible and never answer your inquiries. Had a claim that was settled 3 months ago still have not been paid. STAY AWAY from this company at all costs.
DO NOT USE FOR INSURANCE – TOTAL SCAM! THEY WILL BE HEARING FROM MY LAWYERS, THEY WONT RESPOND TO YOU AND THEY WILL TRY AND SEND YOU A SMALL AMOUNT OF MONEY TO HOPEFULLY MAKE YOU GO AWAY WITHOUT ANY DOCUMENTATION. HORRIBLE BUSINESS WILL BE SHUT DOWN VERY SOON!
One star is too many. Pearl Holding didn’t have any provisions in place for anyone affected by the COVID-19! There policies expire the day before the policy date, SMH. No update via phone! Never a straight answer when you call and ask a …
This company is completely useless they don’t answer the phone they have no accountability
I’m a body shop owner waiting to be paid by pearl holdings group ….they don’t …
This is a scam they charged my card and I don’t even have a policy with them. The lady was Indian so I know she was probably a scammer. Because she couldn’t even tell me what number to call, wouldn’t let me talk to a manager or any one else in the company. This is a scam
Bunch of thieves! They canceled my insurance because they claimed they didn’t receive my emailS of photos of my car, After my insurance was canceled they took 2 more payments from me which I have yet to get a refund for.
This company is a joke one of they insured hit my wife car in sam’s parking alot my car has been in the shop a week now. The body shop has reach out to them for a supplement over week no response. How do company like this stay in business
Put a supplement in for repairs through SCA Appraisal on 1/14 it is now 1/28 and still no supplement approval. We have left several messages and emails regarding this claim with Pearl Holding Group and even spent an hour on the phone …
Unfortunately it isn’t a choice for zero stars.. because this company definitely deserves it.. don’t give them a dime of your money ,if you do you will regret it,.. it should be criminal the way they conduct business
The worst company ever do not gooooo!!! They will charge your card with out you knowing and they will say the doing somthing and don’t do it like they were suppose to cancel my insurance but I had to call again to make sure because nobody speaks English!
WATEVER YOU DO , DO NOT GET THIS INSURANCE !!!!! This isn’t even my insurance company and they are very unprofessional !!!! They are inconsiderate and careless . Not only did they total and low ball my car but they have been giving me the …
Their client caused the damages to our vehicle and they want to pay us $250 for our car that their client totaled. The blue book value is worth over $4000 and they only want to pay us $250. We will be call Tallahassee and placing a complaint asap. We are forced to take their clients to court to get damages paid for
This is the worst insurance company I have ever dealt with there brand of customer service is none but they sure do take their premiums every month.DO NOT BUY A POLICY FROM THEM IT WILL END IN A NIGHTMARE IF U ACTUALLY NEED TO FILE A …
Very unprofessional staff. I reported and accident and specifically said I didn’t want to file a claim because I was filing with the insurance of the person that hit me and, the filed it anyway and sent a check. They refuse to put me in …
PLEASE DONT INGORE US !! THIS IS THE WORST INSURANCE EVER!!! They HANG UP the phone when calling them, They Take Forever to let you know what information they need from You to just only take weeks on end to tell you your vehicle is a loss. TOTAL ROBBERY! Would never recommend to anyone! If i couldve left NO STARS, I WOULDVE!
Worst customer service ever!!!!! It’s been 9 days,still haven’t talked to my adjuster, car is in limbo and I’m stuck outta state. Please don’t ever use this insurance if you can help it
Just like all the other reviews of people getting ripped off, it happened to me. I had a brand new car that was in an accident while insured with them, and they refused to pay for the car. Do not use this company.
You better hope you never need to use your insurance because you will get RUDE, disrespectful employees who do not respond, do not seek to get management involved and just hang up on you without helping….
This company is a rip off , they took almost 500 bucks from our account without our knowledge. worst company ever. stop payment with bank for any future payments and disputed. RUN FAR AWAY FROM THIS COMPANY. they need shut down. I see this company getting Sued.
They are the worst company I ever dealt with, I’ve been with them over a year and because I’m going with another insurance, they’re trying to charge me a cancellation fee, I am paid up with them from the time of the insurance, so there’s no …
Horrendes, to say the least!!!! I was involeved in an accident and the other driver has this insurence. I can’t even talk to them, will be on hold and hold and than the line disconnects. !!!!
I work at a body shop and have been waiting over 3 months to be paid on a claim. Never seen anything like it. No response what so ever from Pearl Holdings.
Every claim we handle for Pearl Holdings is a major hassle. No communication what so ever. Insurance Buyers Beware!!!
The absolute worst experiences I’ve ever had with any company. In every aspect. Run from these people. They are dishonest, they don’t care and it will save you from a major headache. Their rating is horrible too and idk how half of the things they pull is legal.
They are the worst insurance I have ever dealt with. They won’t take your payment until its late so they can charge a late fee! Im on automatic payments but they refuse to take it on time. Look elsewhere!
They deserve a zero!! My mom’s car was hit by one of their insured in January and they are giving her the run around. Every day it’s something new they need or something they haven’t received. These people are a joke. It shouldn’t take this long to handle a claim and send the check. I will be reporting them!!!
I have called the company so many times to get my truck out of the shop. The still owe money for the repairs. In addition I have had a rental car that they are suppose to reimburse me for. No return emails of phone calls. This is poor customer service.
I’ve had this insurance for about a year and it’s the worst insurance I have ever had. They do not answer the phone they are not on top of things. It takes them weeks to get back to you. I absolutely do not recommend at all.
If I could leave something less than one star I would. These people are thieves!! Everyone needs to report this company to the BBB. They refuse to return phone calls, you can’t even leave a message. They refuse to provide information …
I should’ve looked at the reviews before. This company is a SCAM. I filed a claim going for a MONTH now. The “adjuster” Celene Gomez never answers her phone. Supervisor Christopher Perez is a joke too. They don’t care about you whatsoever. …
THE WORSSSSTTTTT COMPANY ever .. one of their insurers hit my vehicle. Took them months to even contact me about updates on my claim.. waited months for the young lady glades statement .. I SENT THEM SCEEN SHOTS OF THEIR INSURER ASKING ME FOR MONEY TO FIX THEIR CAR AND THEY STIKK DENIED MY CLAIM
Very unprofessional company. Would give them ZERO stars if it were an option. Waited 3 months for them to respond and take responsibility for their insured. Then they wanted to pay less than we had to spend to repair damages to our fence caused by their insured.
Worst experience I ever had, they never reply to emails, they take for ever to send paperwork to the body shop, my car was in the shop for almost 3 months and then they didn’t want to pay to the shop. They are not professional at all and …
Every time I call this company,never get an answer.ive been charged more on my payment on direct deposit.which cost me to pay overdraft at my bank.i call to complain about it.n the guy hangs up on me! This company is very shady,n very unprofessional.i wouldn’t recommend you use this company.jimmy DAlvia
THE AUTOMATIC SYSTEM PUTS YOU ON HOLD FOREVER AND WHEN SOMEONE ANSWERS THEY HANG UP . I HAD MY ACCIDENT ON 7/7 2021 Celine Gomez my adjuster has contacted me about my claim. THE DEALERSHIP REPORTED LOSS SAD I HAD FULL COVERAGE
They are stupid. Ive been with this group for 5 years. Never an issue . Now it just not professional. So many problems that cost me b I g bucks . I do not recommend them. Run
Worst company ever! They don’t return emails or calls. And after 2 months of waiting they deny the claim and leave you stuck with all the costs of totaled car, hospital bills and whatever else. Very unprofessional! Surprised they are still in business! Filing complaint with BBB.
It is pathetic for a company in 2020 to not have a proper estimate/supplement process setup. Repairs and supplements are a 3 month process on average, and at least a week to get a phone call back from a voicemail/email. Unreasonably low …
Staff is laid back very personal. I think they could improve on a new upgraded system. They have reasonable prices for any good drivers. They will work with u hit them up.
I am so surprised on how bad a insurance company can be I don’t even want to write my story all I want to do is just make sure they go out of business.
This is the worst place to deal with. I have spent 9 hours in 2 days trying to get the name of my adjuster and her voice-mail if full. What a joke. Definately changing my company as soon as my car is fixed. If that ever happens.
If I could provide negative stars I would. Policy was setup in August 2019 and auto billed each month. 03/20 I received a letter stating policy was cancelled due to them missing one picture. …
DO NOT DO IT!!! The worst freaking company. They take forever to reply, you can’t get in touch with anyone. Extremely unprofessional. I tried to cancel my policy and No one ever replied to me. They canceled the policy and didn’t even let me …
I am an administrator at an auto body shop. I have worked with hundreds of insurance companies. This is by far the worst and when I tell you that means a lot, that means A LOT. They absolutely refuse to pay for proper repairs or rates to …
Does not give you all your refund money after you cancel your policy with them . I canceled my policy with them aug 2 & they took 89$ out of my refund because of one day which doesn’t make any sense at all . I will be hiring a lawyer !
BUYER BE AWARE !!!! Horrible Horrible Horrible please stay away you will regret it the saying you get what you pay for is very true this insurance company is by far the worst I have ever dealt with they don’t ever answer the phones and when …
This is the worst insurance u could ever have they never return your call/ they have no ambition to help you the agents are very irresponsible I WILL NOT RECOMMEND THIS ISSURANCE TO ANYONE if I could give it 0 stars I would!
THE WORST company i have EVER dealt with. Its been almost 3 weeks since the incident and my car has just been seating at the body shop like they said waiting for an adjuster to show up. I practically have done all the work for them. As soon as i get my reimbursements (I pray I ever do) im out!!
Worst company ever. Honestly do not know how they are legally allowed to sell insurance. They don’t respond to attempts of contact will be getting a lawyer in regards to my claim . Run as fast as you can
The worst company ever its been 3 months since my accident . No results, no response, no answer
My adjuster name is Marleny Rodriguez shes very unprofessional incompetent and …
I am a Collision Manager and have had absolutely no problems with them paying me to fix a car correctly and have never had any A/R over 10 days. You must not be doing something right on your end. I’ll take all their work, send it to me.
There are no words to express how horrible this company is. I see now that my story is just one of many. I wish more than anything I could get a lawyer. What this company is doing is disgusting.
This company is a joke. They do not return phone calls or even attempt to settle claims. Their insured rear ended us on I95 and charged with the accident with careless driving and the company just hides behind the phone. I suggest everyone …
This company is the absolute worst I’ve ever seen. They are quite literally impossible to get a hold of. My girlfriend got hit by one of their insured; they never sent an appraiser and deemed her car a total loss without inspection. Then …
I was hit by one of their Insured. The process was horrible. They now want to pay me for half of the damage that was done to my truck. Their insured had minimal coverage and owns nothing. I’m left with a heap of medical and property damage …
My mom’s vehicle January 6, 2020 was hit by THEIR POLICY HOLDER who ran through a stop sign and did NOT have a VALID drivers liscence the insurance Agent HERMINA NEVER answers her phone calls NOR does she answer back to the numerous …
Worst insurance ever…. DO NOT I REPEAT DO NOT GET THIS INSURANCE.. Unprofessional staff, nobody to talk to. Car was in a accident and its been 2 weeks still haven’t heard anything. If they do answet they give you attitude like you are …
If 0 stars would be an option, that would be my rate.
Horrible communication, short, one or two words replies from emails. They don’t follow up with info, if you want to get something done, consider you have to do …
So far after over 2 months THEY seldom answer their phone , leave you in the dark, very poor business practice. My truck is at the collision center for minor repair due to their atfault driver and they continue to nor answer phone calls to even find out if payment will be sent.
This insurance company is a joke. Took me over 2 weeks to make a claim (this isn’t even my insurance company- another person hit me!), once I made my claim it took about 2 weeks for an appraiser to come out and look at my car, and then the …
Got hit by one of there insured on August 13 and just got my car back on Oct 11th. I could never get on the phone with the “adjuster”. my car keys went missing and they say they supposedly picked up my car with no keys. My car doesn’t start …
I recently had a car accident and Ocean Harbor (owned by Pearl Holding) is his insurance. They are the worst. Accident happened in the beinning of July and i did not receive communication from them until over a month later. And it wasn’t …
This insurance company is the worst that I have ever had I been on hold for days and can not get in touch with anyone. I mean I need my car to get fixed I have been hit by someone and have to get to work. but as soon as i’m late on a payment they notify DMV, crazy. I’m searching for new insurance right about now.
This has been the worst experience dealing with a insurance company. One of there insured hit my car and I took the car to a body shop to get repaired. And that’s where the nightmare began. First they don’t provide any rental coverage you …
Piss poor customer service, I normally don’t review till the end of my business with a company whether bad or good however this company lacks in several areas, number one the company who has the car in question can’t even get them number 2 …
Stay away from this company. They can’t be trusted. Please run far away from this company as possible. They are not worth your hard working money. They stole my money and i been fighting to get them to pay up. Please don’t put yourself through this pain I’m going through.
This is the worst insurance company ever, they barely help when you get involve in car accident and their so called “ full coverage” plan doesn’t really cover anything. I was involved in a car accident and everytime I contacted the agent they were unavailable.
Zero stars, the very worst, unprofessional insurance company in history. The have the car for over five months and will not pay out for the damage their client did. The refuse to return any voicemails sent to any of their adjusters and I …
This has to be the worst insurance company in the freaking world. They’re slow, they barely respond, and when they do, they’re rude as hell or tell you a million different conflicting things. I hope no one else has one of their insured crash into their parked car while they’re asleep.
This Company is probably the worst insurance company to ever exist. Pearl holding insurance company does not know how to do business. They are very disorganized, do not communicate and will do anything not to pay or even start a claim for …
I made a claim about 4 months ago.. the car was totaled by one of the people they insured you guys said it was totaled and that you guys would pay for it. Months have passed by and nothing. My patience is done. I will make you guys pay up …
I have to say that I am not surprised seeing all of these negative comments. There is not 1 good one and there is a reason why.
This is the most unprofessional company that I have ever had to deal with. A …
This company deserves zero star! Peppy Powell my adjuster is an horrible communicator, as a matter of fact the entire company is horrible! I tried reaching out to the manager ( left messages) no kind of professionalism to return my call. I …
If there was negative score this company definitely deserves it what a terrible insurance company i mean I got into an accident one month ago and boy I was the one who had to call them for everything not once did I ever speak to my adjuster …
Filed a claim over four months ago and had to pay out of pocket to get my car fixed. The insurance company reported this as if I was a liability but fail to fix my property. Case isn’t closed and cannot reach anyone in customer service.
really bad service, the adjuster don’t answer my calls, and don’t help with nothing, they take so long to do their job, I had a claim over a month and they dont do anything to make things happens I have no car over for 3 weeks now and the …
My car was in a hit in run 3 weeks ago no one has came to look at the car or responded to my calls and voicemails (Damian Lombana) who I’m starting to think isn’t even a real person hasn’t returned my phone calls or came out to look at the car he hasn’t even reached out and he is assigned as our claim adjuster
Was in a accident over a week ago. No adjuster has called me. I wasn’t at fault other guy has Geico. Im about to lose my mind because I’m taking Lyfts everywhere and this is coming out of my pocket. Your always on hold and they close at 4. …
Mr. Mosley/Carol have been trying to get this done since January 4th,2020. Can’t get any one to return phone calls or Emails. The adjuster has only responded once. The accident was not my fault. The insured hit me. They picked up my truck …
Absolutely the worst insurance company….I filed a claim 3 weeks ago…still haven’t heard anything….I’m going to file a complaint to the better business bureau just to get a call back…. After all of this is said and done they really can kiss my ask(s)
HORRIBLE! We were involved in an accident that was caused by someone that is insured by this group. This is the most unprofessional insurance company I have ever had to deal with. They never return my phone calls or my emails.
I have contacted this company for one of my students multiple times to remove a credit card from an old account. This company tells me it is done and then the next month charges the card again. They have stolen money for 4 months now. This …
Do not insure your vehicle through this company. I’ve been with them for 3 years never reported a claim..1st claim I reported it is now 6 days and still have not received the reply. When I call I get transferred on hold then hung up on time and time again.
This is legit the worst insurance company I have ever dealt with. Idk how they are legally allowed to sell insurance. I was hit at a red light over a month ago from behind. The person that hit me was at fault and insured by them. They …
Worst possible company ever. Run far away from them. ZERO communication and they do not payout on claims. Save yourself a headache or heartache and stay away from them. I had to go through this insurance company and I regret it everyday of my life. Good luck if you do encounter them. Say your prayers if you do get involved with them.
1 star is too much!!!!! these people and the worst insurance brokers in Florida and should be hung.
They never answer the phone and after holding for 30 minutes numerous times they …
Run , if you can ..WORST Insurance company to have . They never respond to the calls , you have to hold for over 1 hour on the phone to get a representative to pick up and when they finally do . They put you on hold . They refuse to pay on …
Worst customer care ever. My father in law got into a car accident in another state and now is stuck here until they decide to come get the car. There is no time frame and no way to get into contact with the person adjusting the car. The …
Excuse my language but the are FKN HORRIBLE. We are insured with them and opened a claim that does NOT involve another car AUG 7th. Its been almost a month and have NEVER spoken to the adjuster D. Antoine, I’ve left emails and voicemails …
The absolute worst experience.Their insurer was responsible for wrecking my car. Affer taking over a week to hear from Adjuster who stated they are accepting responsibility, everything went cold turkey after. The adjuster stopped responding …
This insurance company is HORRIBLE. One of their insured hit my car, and I have been waiting for four months for this company to pay for the damage. Customer service is the worst too, they answer the phone whenever they want. My adjuster …
I have been with the company for about 5 years. My son recked my car and I am new to dealing with a situation like this. At first they lady Imsley Romero would respond to my emails than when it comes down to the important questions I hear …
If I could give them zero stars I would. My husband was hit by one of their insured on 1/17/20. It is now 2/27/20 and my claim has still not been resolved! My car has been fixed since the 18th and the adjuster Raquel refuses to do her part, …
This company is HORRIBLE!! Their insurer hit my vehicle and I never heard from the adjuster. I would speak to someone and they would place me on hold and never come back on the phone to answer questions. I have no choice but to get a lawyer …
This insurance(Pearl Holding Group/ Ocean Harbor) is the worst type of insurance, you can never reach anyone on the phone, when the call is picked up, they always hang up. I have been trying for over 2months to get someone on the phone, to …
If I can give 0 I will the communication is horrible, it’s been two months still no payment, they total loss my car they was quick to pick my car up and get the titles but still no payment, they act like they transferring you and hang up on …
This is the WORST insurance company I’ve ever had. If you have the option to go else where, go with no hesitation. I wouldn’t recommend Pearl holding to ANYBODY! They took 2 additional payments after my car was stolen, burned up, and deemed …
This is the worst insurance ever. I hate to complain but when you call them, you are on hold for about 30 minutes. You never get to talk to your adjuster personally you are routed to a secretary who just takes messages and sends emails to …
This company has the WORST customer service Skills. The claims Department is awful the agents answering the phone/ after an hour of being on hold (of course), will pick up and say nothing or if they do they ask you your claim # and throw …
I had an accident with one of their insured and it has been more than 3 weeks and they have not approved my claim. The communication with this group is poor and frankly, quite unprofessional. I am thinking of getting a lawyer if they do not …
I cancelled with my agency. They never sent in the information to Pearl holding. They took 256 on 17th and that’s how I realized it was not cancelled. I sent in my new dec page to prove I had new insurance. I should have got a refund for …
If you ever get in a car accident that is no fault of your own because somebody runs a red light, better hope they dont have this company. That is what happened to me. Everything was out of pocket and they were very SLOW to reimburse and I …
My car has been in the shop since October I have not yet received payment to pay for my vehicle it’s Christmas time and I have missed countless days of work and spend several hundreds of dollars for a rental not to mention when I purchase …
Horrible. Never answer when you need them and they have ridiculous open hours. If you’re in the middle of a crisis. You might as well consider yourself dead.
Pearl holding is a fake insurance that takes your money monthly
but if you meet in a accident the will not pay company waiting a month since my accident to get my car fix to pay the bodyshop please don’t use this company I also contacted BBB about their if I could zero star I would.
If i could give 0 stars I would, Diana Torres is very unprofessional. Swearing at me over the phone and has taken a whole year to pay my bank after being in a accident. Never will recommend this insurance company to anyone.
The worst insurance company ever dealt with had accident in November and they still haven’t paid my financial company. I tried to call them never get in touch with nobody finally get through and a lady hangs up on me cuz I can’t hear what she said.
I have had this insurance for two years. Yes, it is cheap, but don’t get into an accident and need them for anything. Their customer service is horrible, they never call back, and they take forever!
This is the worst insurance company there is. Their employee a ms. Naysayers Cabanas is very unprofessional and they really don’t care about helping you. Also just ask to speak to a supervisor and see what they say. They won’t let you speak to anyone
DO “NOT” DO BUSINESS WITH THIS COMPANY!!!! They don’t call or email anyone back if their insurer is at fault! They also try to claim your car is a total loss with very little damage. This way they get your car and sell it to body shops in …
This place is a sorry excuse of an insurance company. I was hit by one of their insured in November of 2021. It’s now April 2022 and my vehicle is yet to be fixed and they claim there is no diminished value on a brand new car with less than 10k miles on the odometer. Hopefully the next hurricane we get wipes this place off the map.
The absolute worst insurance company I’ve ever been with! It’s impossible to get anyone on the line, no one ever returns your call. My claim adjuster is incompetent and I’ve been without a vehicle for 4 months! It’s completely totaled and …
Someone insured by this company hit my parked car. I submitted a claim >1 month ago. No calls back, and their phone lines don’t work. I think this company may be a scam. I’m going to notify the FBI and Florida Better Business Bureaus , and any other relevant agency that might be able to stop these people.
My vehicle was in accident since a week ago no one has responded back to me since my 1st noticed of lost. I have full coverage so l assume rental would be included. Called numerous times only to speak with roadside assistance or 1st lost …
Hard to get in touch with. They drag their feet so to speak, does not want to pay. I was only required to pay my deductible of $500 but had to end up paying over 50% of my car repair bill from my accident which was $1300. Otherwise my car …
If I could give 0 stars, I absolutely would. I have had nothing but issues with this company since signing up. The most recent on is explained below. …
Not even worth a one star. Client of this company hit my son on 8/28/21 which was the clients fault and we still don’t have a settlement for his car. Representatives are unresponsive. They didn’t know where the car was for awhile, when …
I was rear ended 3 nights ago while stopped at a red light by one of their insured, and it has taken 8 attempted phone calls to get in touch with a person regarding my claim. I just finally had a person answer and now I will wait another …
Was hit by their insured on 5/1/22, called them 5/2/22 and was given a Claim #. Call them 5/4/22 to get update, they dont have the claim # on file, cant even find anything with that claim number or my name. Was told it can take 48 hrs for …
I wish Google can give a 0 star option because this company doesn’t even deserve a star! As you see from many other reviews this company is a nightmare. I was side swiped at 10 weeks pregnant this companies policy holder who ran a red …
I do not advise anyone to use this company for insurance for your automobile. It is nearly impossible to reach anyone regarding claims.
This is not my first time dealing with this company. each time has been …
Overall not as bad as other reviews.
Yes they can speed up their process and you do need to do all the leg work to get things done. I.E. call the agent call the adjuster call body shops.. ect ect …
PLEASE BE AWARE. THIS IS NOT A REAL INSURANCE COMPANY. I got hit by a car owning a policy here and it’s been 6 months from the accident 05/05/22 I didn’t have any payment or a chance to talk with an adjuster plus I’m still dealing on paying all by my self. They take advantage of people and ghosting after you contact them.
Unfortunately we don’t have a zero or negative star review available!!! Just an echo of every other horrible review on here. Don’t understand how they are even open for business. I was on the phone for 55 minutes and when someone answered …
I had a small accident in my car about 2& 1/2 months ago . A claim was filed , fast forward to 1/6/22 . My car is currently in a collision shop awaiting repairs / have been there since 12/20/21. Additional damages were found by the …
I was rear ended at a red light by someone insured with this company. It is soon going on one month and my vehicle has been written off and the tow truck still has not picked up my vehicle while it sits disabled in a parking lot. The amount …
Terrible I wish I had read these reviews earlier, I had coverage with this company for the past three years and never had to put in a claim, however, every six months their rates kept going up, until it became ridiculous. They indicated …
I am looking to change my insurance company after this experience. I have been with Enterprise insurance for a little over 2 years and have been working with Pearl Holding Group as the representatives. Last week, my insurance policy almost …
As a company they deal in fraud and bad faith. They allow people to open up fraudulent claims on insurance for payouts . Very unprofessional. Please stay away
What a joke of a company. I would rather be uninsured then ever deal with this company again. 2 months of dealing with an “agent” who never picked up the phone even after multiple back to back phone calls on a daily basis. They never even …
I will have to say this is just the WORST insurance company I had to deal with and I will completely give it zero stars if I could. This insurance company just has such an extremely long wait time for their phone services and for insurance. …
They are the Worst Insurance Company to deal with! If you get hit by one of their insurers you best go through your own insurance! I have a customer that has been waiting for her vehicle for 2 months because Pearl Holding Group Customer Service is Absolutely Horrible!
Zero stars would be a better reflection. A third rate insurance company at best. Impossible to speak with anyone in the company and they do not follow up at all on the claim. We had to deal with Olga Gonzalez who was absolutely useless and …
The worst thing you can deal with, I paid the remaining amount in full for my vehicle insurance plan, and after two days, a premium was withdrawn. The automatic payment has not been stopped, knowing that I did not subscribe to this service and sent them an email and there was no response for more than 6 days 👎🏻 …
I was rear-ended on 12/10/21 by a driver with Pearl Holding Group. Luckily, my car was drivable after. I did not get clearance for my car to get fixed until 2/15. Still, no issue. I rented a car and had it for 3 weeks until my car was …
THE ABSOLUTE WORST INSURANCE COMPANY I have EVER dealt with. If I can leave zero stars I would!!! They do not communicate with you at all. They just leave you blind sided and on your own. No matter how many times you call, email or even …
**DO NOT USE THIS INSURANCE COMPANY** I repeat do not use this insurance company. Look at their reviews. It’s a one star for a reason. Where do I start. I put a claim in on November 30th and still nothing from this company. You can call 100 …
I have had pearl holding for years 3 years. They are horrible with their customer service. No one answer, you ask to speak with a supervisor and they transfer you back and forth with no answer. They work horribly, they sent me a check for …
When a teenage hit my vehicle on 1/15/22 I did not imagine I was going to be dealing with such awful insurance company. Today is 3/23/22 and I still do not a vehicle, they had not approved the work, they had not reimburse the first rental …
The company moved from the online location more than two years ago. The address where they are now, no one can walk in there office. The workers sit in a Locked office where you have to push a button to speak. Horrible experience.
If I could leave a zero I would. You guys are bogus scam artists and I have proof that you guys took money out of my account ever since I got insurance with y’all and I have proof that I’ve paid since I got it. So either you reinstate my insurance or you will hear from my lawyer by Monday and I will personally sue this company.
Worst insurance anyone could get I would not recommend this insurance to no one if you want to save yourself from suffering 3 months and still no help and I’m paying almost 200 for a full coverage. Worst customer service no help at all if I could give 0 stars I would
One of the insured drivers hit my car on vacation. They are horrible at returning emails and phone calls. They should be put out of business. They owe me for a rental car and the last supplement to repair my car. Total owed is approx 3,500 …
Ridiculously high premiums and it only continues to rise for no reason, despite being with them since 2014 and driving a small car. A car accident 3 years ago was not my fault and I sent them my claim, they never followed back and only …
This insurance is a scam, glad to be out of it. They will NOT TAKE CARE of you, they will hang the phone on you, not email, not call, not try to get in touch in ANY way. And when they do they are rude, yell at you and make you feel like …
This company is the absolute worst and should be banned from writing auto insurance policies in Florida. I received written correspondence from the adjuster handling my claim and when you dial the extension a recording says ” There is no …
One lie after another. Our car was totaled from one of their insurers. Pearl Holding picked up our car with the title. I’ve been fighting for 30 day to get my check from them. They purposely left my apartment number off so the check …
Their member was at fault when he hit me and what a horrible experience going through this company! First, the details they ask about the accident are mind boggling. Their policy replaces our car parts with off brand parts with less …
I would give 0 stars if I could, someone hit my vehicle with this insurance over three months ago and they’re basically a scam that will never pay the proper amount to get your vehicle fixed. they will throw you through all the hoops, …
Would not recommend. As stated by another person, They are not consistent with the policy holders. My car was damaged by another vehicle the end of April. I turned in all of the necessary paperwork for the claim. Only spoke to the adjuster …
I’m going through the same thing seems like this insurance company needs to be reported to someone other then the CEO/Owner, my truck caught on fire November the 9th and they wanted me to tow my car to my house until they come get it no …
I’m going be contacting the news and demanding an investigation. Their corporate department literally does nothing to assist anyone who complains. Since they want to ignore all of my calls, let’s see if they can ignore the spotlight that’s …
If I Could do 0 Stars i would . My mom was insured with them & car was totaled due to hurricane Ian . They still said they weren’t gonna send anything to get it fixed . Like HOWWW If a car is TOTALED ‼️
FRAUD at its finest! It’s a shell company employing nothing more than an answering service. You will never speak with anyone directly. There is no admittance to their office. It’s locked at ll times. You’ll have to wait for someone to sneak out the front door if you ever hope to speak with anyone.
This insurance is very irresponsible, they leave you waiting months to pay a claim, they don’t pick up the phone and they give you false information about your claim, if you want to spend a lot of work to obtain your claim, take out your auto policy with these irresponsible people.
The worst insurance company I’ve had the misfortune to deal with. 1 star is too high, but zero and negative scores aren’t available. They did not once respond via telephone, only sporadically by email. It’s been almost 6 weeks after their client rear ended me, totalling my car, and they have not paid me yet.
How many days have gone by since hurricane Ian? And they do not succeed to arrange for one tow truck to get a car to the next Ford dealer? Poor – sad – wasted money. Uninsured is probably as good as Ocean Harbor.
Disgusting company. One of their insured did a HIT AND RUN on my car. I had a police report and WITNESS and they rejected coverage saying there was no proof of liability?!? I just know they didn’t thoroughly evaluate my claim and will not pay for anything they think they can get away with. Terrible experience and I will keep fighting.
Would give 0 stars if I could. Absolutely God awful. Got in a car accident with one of their clients and it Took them over 5 months to even make the smallest amount of progress in repairing it and even longer to send the check to pay for …
I meet in a accident with a vehicle that is insured with pearl holding Group insurance company that is located in sunrise Florida its the worst set people to deal with!! Anyway my accident happens on the 31th of August there driver was …
The absolute worst insurance company to ever deal with. I would give them a negative 5 star if possible. Diana my “adjuster” will never return a call, is rude as they all come and just flat out a horrible company. Seek insurance elsewhere!
Customer Service sucks! Spoke to Alisa today, she was very rude. Left 3 messages for claims adjuster just today no call back. They’ve had my vehicle for 10 days and still no answer on repairs. Glad they aren’t my car insurance provider. Obviously cheap policies.
Worse insurance company ever.. if your in need of assistance do not contact them. You will be paying for nothing.. car will be sitting in the shop for 6 months before they decide to send adjuster. Whenever adjuster review you will wait a …
This company is a complete embarrassment. I don’t understand how they even have a license to sell insurance! It has been one complete year since someone rear ended me. I had full coverage and gap. A year later I’m still making payments and …
I had to put one star because there is no negative start or half of a start. This is the worst company in life to work with. They do not communicate well with people. They are very rude and told me it is common sense on a question I asked. …
If I could give this insurance company a 0% rating, that’s what it would be. All they are good for is to have your car insured and on the road. I had an accident for which I filed a claim, and had to pay a rental for 2 months off of my …
If I could give this company a FAT 0 I would. My fiancé had a policy for 3 days, and then had to cancel. Only 3 days, they didn’t want to refund us and just use for the days we had the policy. They do not care about their customers. They …
Terrible service! I had a collision and they literally never reached out to me I had to call them every single time they sent out an adjuster who never met me just basically took the pictures from the accident and gave an estimate off of …
Do not use this insurance company. Gettel Toyota doesn’t deal with them because they have problems getting paid by them. And a couple of other body shops dont deal with them either. When you call you can’t ever get in contact with anyone …
This place is TRASH ! Got into a accident Oct 25. First things first my car was a lost quote unquote, so had to get a rental right ? To get to and from work obviously. But long story short i had to get all my belongings out of the totaled …
Wow where do I begin, Please save yourself the trouble run go with another company. This company here I wouldn’t recommend to insure my dead dog. They are more then just horrible. I filed a claim on October 4th my car was flooded from …
Worst Insurance company in history!!!! If you were hit by their insured lawyer up! Don’t waste a second! They won’t respond or act in any fairness! Months and months and not even a supervisor will call you back or pick up the phone! Staff …
Worst insurance ever. I’m giving one start because I can’t give zero.
One of their client crashed my car 3 weeks ago and I’ve been calling Susana Rodriguez the adjuster they assigned me and she never answered me or reply my …
Worst insured ever! If I could I would give zero stars! I had my car stolen on 8/22/2022 and today almost 70 days later this insurance company has not made the payment to the bodyshop to release my car. I haven’t been able to work for …
Someone with this insurance hit my vehicle and this company will take you through loop holes to not pay for my property damage. Even if their insured is responsible. The company is a SCAM!!!. Be aware!!! If their insured hits your vehicle …
This company is a nightmare. So completely unprofessional and such a scam. I was hit by one of their insured members. The police report was clear as day that she was 100% at fault. She even admitted to the officer at the scene. After …
If I could give it 0 I would. I wrecked my car in the beginning of September, my car was still drivable & could be fixed but they totaled out my car & recommended I surrender the car, communicated through email up until they towed it 3 …
If I could give them 0 stars I would. I filled a claim 3 weeks ago. I’ve been assigned an adjuster and THATS IT. My adjusted has not answered the phone in 3 weeks. I have left a voicemail EVERYDAY for 3 weeks and have no received one single …
This company has been the most HORRIBLE experience. My dad got hit pretty badly by one of their insureds. No bodily injury coverage. The accident happened in April. It’s August and it’s yet to be resolved. They held out from answering any …
Good company, they kept me covered for over 5 years and now my daughter. Every time I make a payment it decreases. I had an issue with the road side asst a couple of time. But overall rates are great monthly payment are very affordable.
They tried to take 244.50 out my bank account but declined due to incorrect expiration date. I never heard of this company, don’t have this company. SCAMMER ALERT
Do not get any insurance from these
People. All I got was rude customer service and they charged my card without me knowing.
Been with this company for almost 9 years. Never had any issues that weren’t quickly fixed. Shop around before you choose an auto insurance company. 🤷 …
0 stars if I could… RUN FAR AWAY FROM THIS COMPANY… IF YOU GET HIT IN AN ACCIDENT FROM SOME ONE WHO HAS THIS INSURANCE… EXPECT LOOOOOOONG DELAYS IF YOU TRY TO DEAL WITH THEM DIRECTLY. BETTER OFF GOING THROUGH YOUR INSURANCE AND HAVE THEM GO AFTER PEARL HOLDING GROUP… CROOKS!
Very poor knowledge on what are they doing and on top that I’m paying almost 200 dollars a months for an insurance that we never had an accident they charge us for processing fee
This is the worst insurance company in the United States I recommend that you do not make the mistake of insuring with them
Worst insurance company ever!!!!! Someone bumped me in the rear and had this insurance. They’ve been giving me the run around for months now!!! I am yet to receive a dime from this company!!! WORST INSURANCE COMPANY EVER!
Excellent customer service and the rates are truly amazing! My insurance literally goes down every month!
The worst company do not go to them they don’t respond the hang up on you the only time you get to talk to somebody is when they getting a payment my car was in a accident 3 weeks again and this has been the worst experience I’ve ever had I …
Worse insurance company in the US. Stay away from them!!!!
Worst company ever they are so bad not even their employees care.
Pretty nice to get insurance right away and helpful just make sure you go through every detail of what type of insurance you want for sure cuz you might miss out on something that you’re paying and you think you’re having and you don’t
Just took my money from my bank account and it’s been a while since I’ve left that insurance
The worst insurance Co. Ever, it’s been more that 30 days an till Monday someone will check my car, worst mistake ever, please cancel if you still with them as I did, unbelievable..
too expensive, if you need a rental car , even if it’s in your policy, you have to come out of your own pocket, and then wait to be reimbursed
They are great coverage for a reasonable price. I will continue to use them in the future
Absolutely the worst company out there. Will no pay out, will not respond, just the worst. Don’t make the same mistake as the rest of us
My mom got injured in a accident cause by their insured policy holder and they dont want to pay the medical bills. Dont return calls or emails
Had a car accident not by my fault call insurance for tow they told me call pearl holding I paid 500 out of pocket to tow car to a near by mechanic after the car being there for three weeks pearl holding knew they weren’t paying that …
I would not recommend this insurance company to anyone me myself I am glad I don’t have this insurance company but the insurer that hit me does it’s been a whole month and my car has not been fixed from damages that they’re insurer has done …
Please don’t take this company this is the worst company I ever work with they never return calls and never answered even though they say is open at 8 is not open you can never get a straight answer from anyone all the phone numbers that …
This is the worst insurance company I have ever had to deal with. I would’ve given 0 stars if I could
I have been calling to speak to someone since July and I’m not able to move forward or hear anything about my case in regards to an accident that happened June of 2021. Very Very hard to get someone to speak to you. I need to get through to someone please.
They did not even value my car and didn’t even pay half of my cars worth so now I’m left with a balance that I’m not able to pay in full I advise no one to every in a life time get this insurance company they are horrible
Very bad costumer service and I put a claim by mistake and they total loss my car without see it.
We have a lien on a vehicle that was hit by a Pearl Holding customer, I have sat on the phone off and on all week trying to reach claims department. They do not value anyone’s time!
Report them! They are a scam! My car is at the auction since the 16th Of dec 2020 and still no contact from anyone I had to search for my car myself! All I need to know is if it’s a total loss! I’m still making payments on the car and paying for weekly rentals bc they do not provide rentals with full coverage! Yet no phones ring!!
I will slap fire out of everybody working customer service . They let the phone ring and then pretends not to hear you and hang up or they will just automatically hang up . Idc if this is the cheapest insurance you can find . Find someplace else to get insured with . It’s unbelievable.
I was able to get affordable car insurance in the same day. The process was simply and the agent explained everything to me where I understood.
Very bad customer service… they take forever to handle business. They try to get over on the elderly ☹️
DO NOT I REPEAT! DO NOT GO TO THUS INSURANCE COMPANY! there trash the workers can’t even speak english only person that can is the manager and he doesn’t help at all, they will take money off your card without you knowing and there so expensive by far the worst insurance company!
Worst professional company in the world I paid my bill then 3 days later they charge me the same amount again without my knowledge and when I called to Speak to Roxana Rosca the agent there she didn’t have no answer for me couldn’t tell me …
Where is my check? Your impaired insured driver hit my car, left his car and walked away. You totaled my car. Where is my check? In fact, where is a call back i requested three times already.
Here I am going on 3 hours since I’ve spoken to a agent and was told she will call me back with details about my tow. Stuck!
Avoid this insurance company. I was a customer for 2 years who made my payments on time. They raised my insurance over an unsettled claim. Basically nothing was paid out and I got my insurance raised. I’ll take my business elsewhere.
They literally just canceled my insurance for “late payment” when I’m set up for autopay!!!
Not surprising to see these folks have exclusively one star reviews. The adjuster (Yuniel González) I was assigned when filing a claim after one of their insured rear-ended me was extremely rude and difficult to deal with.
worse service ever. never answer the phone I have been calling them and trying to get this solve for over 7 months worse insurance.
The other reviews pretty much speak for itself .Their insured hit me and u know the rest…It seems as if this company is reputable for insuring people who should not be on the road driving
This insurance company is a scam. They refuse to pay a claim. They ask you to call in and will not answer the phone. Scam
Cancaled my policy and kept charging me 4 months after refunded me for only 1 month? Why would I need insurance for a car I don’t own. Pathetic of a company
By far the absolute worst company I have ever dealt with. Trying to get a hold of someone is a nightmare. If you ask to receive a call back (all operators are ALWAYS “currently assisting other callers”) they will call back and hang up on you immediately.
WORST COMPANY EVER!!!! please don’t take this unprofessional insurance company. The whole lot needs to be sued.
Super top of the line, getting cheapest insurance ever!!! So far so good. I hear don’t get in an accident with this company, unlike most others I don’t– haven’t been in an accident in 30 years.
Three weeks and have yet to have someone come look at my car. Trying to get a hold of someone is beyond ridiculous. Horrible cheap and unreliable company. Save yourself the headache and avoid this company. You get what you pay for.
A drunk driver hit me in February 2021 and they still havent sent the money from the accident and they havent been good at all. I cant get a representative on the phone to explain things. They suck don’t get
This is the worse insurance company ive been in an accident almost 2 months ago my lien holder and myself have not been able to speak to anyone at this company i would advise any one that are thinking of using them to think twice they are …
I decided to do deal with them to save a few bucks. But you know what they say. You get what you pay for. Never again will I go against better judgement.
My got into an accident it’s been over two weeks. Left several emails and phone calls for my adjustor. Still no response. What kind of company is this.
Terrible company, terrible customer service – claims adjusters are horrible and never answer your inquiries. Had a claim that was settled 3 months ago still have not been paid. STAY AWAY from this company at all costs.
DO NOT USE FOR INSURANCE – TOTAL SCAM! THEY WILL BE HEARING FROM MY LAWYERS, THEY WONT RESPOND TO YOU AND THEY WILL TRY AND SEND YOU A SMALL AMOUNT OF MONEY TO HOPEFULLY MAKE YOU GO AWAY WITHOUT ANY DOCUMENTATION. HORRIBLE BUSINESS WILL BE SHUT DOWN VERY SOON!
One star is too many. Pearl Holding didn’t have any provisions in place for anyone affected by the COVID-19! There policies expire the day before the policy date, SMH. No update via phone! Never a straight answer when you call and ask a …
I canceled my policy and they kept charging my credit card. They deserve 0 stars, but 1 is the minimum that allows me.
This company is completely useless they don’t answer the phone they have no accountability
I’m a body shop owner waiting to be paid by pearl holdings group ….they don’t …
This is a scam they charged my card and I don’t even have a policy with them. The lady was Indian so I know she was probably a scammer. Because she couldn’t even tell me what number to call, wouldn’t let me talk to a manager or any one else in the company. This is a scam
Bunch of thieves! They canceled my insurance because they claimed they didn’t receive my emailS of photos of my car, After my insurance was canceled they took 2 more payments from me which I have yet to get a refund for.
Total ripped off….stay away from this company. Find something else.
This company is a joke one of they insured hit my wife car in sam’s parking alot my car has been in the shop a week now. The body shop has reach out to them for a supplement over week no response. How do company like this stay in business
Put a supplement in for repairs through SCA Appraisal on 1/14 it is now 1/28 and still no supplement approval. We have left several messages and emails regarding this claim with Pearl Holding Group and even spent an hour on the phone …
Unfortunately it isn’t a choice for zero stars.. because this company definitely deserves it.. don’t give them a dime of your money ,if you do you will regret it,.. it should be criminal the way they conduct business
My car claim hasn’t been settled in over a month.
I’m not sure what’s worse about my claim rep (Diana)-
her work or her grammar. …
The worst company ever do not gooooo!!! They will charge your card with out you knowing and they will say the doing somthing and don’t do it like they were suppose to cancel my insurance but I had to call again to make sure because nobody speaks English!
WATEVER YOU DO , DO NOT GET THIS INSURANCE !!!!! This isn’t even my insurance company and they are very unprofessional !!!! They are inconsiderate and careless . Not only did they total and low ball my car but they have been giving me the …
Their client caused the damages to our vehicle and they want to pay us $250 for our car that their client totaled. The blue book value is worth over $4000 and they only want to pay us $250. We will be call Tallahassee and placing a complaint asap. We are forced to take their clients to court to get damages paid for
This is the worst insurance company I have ever dealt with there brand of customer service is none but they sure do take their premiums every month.DO NOT BUY A POLICY FROM THEM IT WILL END IN A NIGHTMARE IF U ACTUALLY NEED TO FILE A …
Very unprofessional staff. I reported and accident and specifically said I didn’t want to file a claim because I was filing with the insurance of the person that hit me and, the filed it anyway and sent a check. They refuse to put me in …
PLEASE DONT INGORE US !! THIS IS THE WORST INSURANCE EVER!!! They HANG UP the phone when calling them, They Take Forever to let you know what information they need from You to just only take weeks on end to tell you your vehicle is a loss. TOTAL ROBBERY! Would never recommend to anyone! If i couldve left NO STARS, I WOULDVE!
Worst customer service ever!!!!! It’s been 9 days,still haven’t talked to my adjuster, car is in limbo and I’m stuck outta state. Please don’t ever use this insurance if you can help it
Just like all the other reviews of people getting ripped off, it happened to me. I had a brand new car that was in an accident while insured with them, and they refused to pay for the car. Do not use this company.
You better hope you never need to use your insurance because you will get RUDE, disrespectful employees who do not respond, do not seek to get management involved and just hang up on you without helping….
This company is a rip off , they took almost 500 bucks from our account without our knowledge. worst company ever. stop payment with bank for any future payments and disputed. RUN FAR AWAY FROM THIS COMPANY. they need shut down. I see this company getting Sued.
They are the worst company I ever dealt with, I’ve been with them over a year and because I’m going with another insurance, they’re trying to charge me a cancellation fee, I am paid up with them from the time of the insurance, so there’s no …
Horrendes, to say the least!!!! I was involeved in an accident and the other driver has this insurence. I can’t even talk to them, will be on hold and hold and than the line disconnects. !!!!
Diana is the most disrespectful and rude representative ever definitely should get fired no doubt never seen such a bad company.
I work at a body shop and have been waiting over 3 months to be paid on a claim. Never seen anything like it. No response what so ever from Pearl Holdings.
Every claim we handle for Pearl Holdings is a major hassle. No communication what so ever. Insurance Buyers Beware!!!
Best insurance company I have ever had got my car fixed in a matter of days
I’m another victim of the people insured by this fraudulent company.
Drunk lady rear ends my vehicle and suffers none of the consequences and the …
The absolute worst experiences I’ve ever had with any company. In every aspect. Run from these people. They are dishonest, they don’t care and it will save you from a major headache. Their rating is horrible too and idk how half of the things they pull is legal.
***WORST COMPANY EVER***
I’ve never experienced such a bad service with a “BBB accredited” company. …
They are the worst insurance I have ever dealt with. They won’t take your payment until its late so they can charge a late fee! Im on automatic payments but they refuse to take it on time. Look elsewhere!
They deserve a zero!! My mom’s car was hit by one of their insured in January and they are giving her the run around. Every day it’s something new they need or something they haven’t received. These people are a joke. It shouldn’t take this long to handle a claim and send the check. I will be reporting them!!!
I have called the company so many times to get my truck out of the shop. The still owe money for the repairs. In addition I have had a rental car that they are suppose to reimburse me for. No return emails of phone calls. This is poor customer service.
I’ve had this insurance for about a year and it’s the worst insurance I have ever had. They do not answer the phone they are not on top of things. It takes them weeks to get back to you. I absolutely do not recommend at all.
If I could leave something less than one star I would. These people are thieves!! Everyone needs to report this company to the BBB. They refuse to return phone calls, you can’t even leave a message. They refuse to provide information …
I should’ve looked at the reviews before. This company is a SCAM. I filed a claim going for a MONTH now. The “adjuster” Celene Gomez never answers her phone. Supervisor Christopher Perez is a joke too. They don’t care about you whatsoever. …
THE WORSSSSTTTTT COMPANY ever .. one of their insurers hit my vehicle. Took them months to even contact me about updates on my claim.. waited months for the young lady glades statement .. I SENT THEM SCEEN SHOTS OF THEIR INSURER ASKING ME FOR MONEY TO FIX THEIR CAR AND THEY STIKK DENIED MY CLAIM
Very unprofessional company. Would give them ZERO stars if it were an option. Waited 3 months for them to respond and take responsibility for their insured. Then they wanted to pay less than we had to spend to repair damages to our fence caused by their insured.
Worst experience I ever had, they never reply to emails, they take for ever to send paperwork to the body shop, my car was in the shop for almost 3 months and then they didn’t want to pay to the shop. They are not professional at all and …
Every time I call this company,never get an answer.ive been charged more on my payment on direct deposit.which cost me to pay overdraft at my bank.i call to complain about it.n the guy hangs up on me! This company is very shady,n very unprofessional.i wouldn’t recommend you use this company.jimmy DAlvia
THE AUTOMATIC SYSTEM PUTS YOU ON HOLD FOREVER AND WHEN SOMEONE ANSWERS THEY HANG UP . I HAD MY ACCIDENT ON 7/7 2021 Celine Gomez my adjuster has contacted me about my claim. THE DEALERSHIP REPORTED LOSS SAD I HAD FULL COVERAGE
They are stupid. Ive been with this group for 5 years. Never an issue . Now it just not professional. So many problems that cost me b I g bucks . I do not recommend them. Run
Worst company ever! They don’t return emails or calls. And after 2 months of waiting they deny the claim and leave you stuck with all the costs of totaled car, hospital bills and whatever else. Very unprofessional! Surprised they are still in business! Filing complaint with BBB.
It is pathetic for a company in 2020 to not have a proper estimate/supplement process setup. Repairs and supplements are a 3 month process on average, and at least a week to get a phone call back from a voicemail/email. Unreasonably low …
Staff is laid back very personal. I think they could improve on a new upgraded system. They have reasonable prices for any good drivers. They will work with u hit them up.
I am so surprised on how bad a insurance company can be I don’t even want to write my story all I want to do is just make sure they go out of business.
This is the worst place to deal with. I have spent 9 hours in 2 days trying to get the name of my adjuster and her voice-mail if full. What a joke. Definately changing my company as soon as my car is fixed. If that ever happens.
If I could provide negative stars I would. Policy was setup in August 2019 and auto billed each month. 03/20 I received a letter stating policy was cancelled due to them missing one picture. …
DO NOT DO IT!!! The worst freaking company. They take forever to reply, you can’t get in touch with anyone. Extremely unprofessional. I tried to cancel my policy and No one ever replied to me. They canceled the policy and didn’t even let me …
I am an administrator at an auto body shop. I have worked with hundreds of insurance companies. This is by far the worst and when I tell you that means a lot, that means A LOT. They absolutely refuse to pay for proper repairs or rates to …
Does not give you all your refund money after you cancel your policy with them . I canceled my policy with them aug 2 & they took 89$ out of my refund because of one day which doesn’t make any sense at all . I will be hiring a lawyer !
BUYER BE AWARE !!!! Horrible Horrible Horrible please stay away you will regret it the saying you get what you pay for is very true this insurance company is by far the worst I have ever dealt with they don’t ever answer the phones and when …
This is the worst insurance u could ever have they never return your call/ they have no ambition to help you the agents are very irresponsible I WILL NOT RECOMMEND THIS ISSURANCE TO ANYONE if I could give it 0 stars I would!
THE WORST company i have EVER dealt with. Its been almost 3 weeks since the incident and my car has just been seating at the body shop like they said waiting for an adjuster to show up. I practically have done all the work for them. As soon as i get my reimbursements (I pray I ever do) im out!!
Worst company ever. Honestly do not know how they are legally allowed to sell insurance. They don’t respond to attempts of contact will be getting a lawyer in regards to my claim . Run as fast as you can
The worst company ever its been 3 months since my accident . No results, no response, no answer
My adjuster name is Marleny Rodriguez shes very unprofessional incompetent and …
I am a Collision Manager and have had absolutely no problems with them paying me to fix a car correctly and have never had any A/R over 10 days. You must not be doing something right on your end. I’ll take all their work, send it to me.
There are no words to express how horrible this company is. I see now that my story is just one of many. I wish more than anything I could get a lawyer. What this company is doing is disgusting.
This company is a joke. They do not return phone calls or even attempt to settle claims. Their insured rear ended us on I95 and charged with the accident with careless driving and the company just hides behind the phone. I suggest everyone …
This company is the absolute worst I’ve ever seen. They are quite literally impossible to get a hold of. My girlfriend got hit by one of their insured; they never sent an appraiser and deemed her car a total loss without inspection. Then …
I was hit by one of their Insured. The process was horrible. They now want to pay me for half of the damage that was done to my truck. Their insured had minimal coverage and owns nothing. I’m left with a heap of medical and property damage …
My mom’s vehicle January 6, 2020 was hit by THEIR POLICY HOLDER who ran through a stop sign and did NOT have a VALID drivers liscence the insurance Agent HERMINA NEVER answers her phone calls NOR does she answer back to the numerous …
Worst insurance ever…. DO NOT I REPEAT DO NOT GET THIS INSURANCE.. Unprofessional staff, nobody to talk to. Car was in a accident and its been 2 weeks still haven’t heard anything. If they do answet they give you attitude like you are …
If 0 stars would be an option, that would be my rate.
Horrible communication, short, one or two words replies from emails. They don’t follow up with info, if you want to get something done, consider you have to do …
So far after over 2 months THEY seldom answer their phone , leave you in the dark, very poor business practice. My truck is at the collision center for minor repair due to their atfault driver and they continue to nor answer phone calls to even find out if payment will be sent.
This insurance company is a joke. Took me over 2 weeks to make a claim (this isn’t even my insurance company- another person hit me!), once I made my claim it took about 2 weeks for an appraiser to come out and look at my car, and then the …
Got hit by one of there insured on August 13 and just got my car back on Oct 11th. I could never get on the phone with the “adjuster”. my car keys went missing and they say they supposedly picked up my car with no keys. My car doesn’t start …
I recently had a car accident and Ocean Harbor (owned by Pearl Holding) is his insurance. They are the worst. Accident happened in the beinning of July and i did not receive communication from them until over a month later. And it wasn’t …
This insurance company is the worst that I have ever had I been on hold for days and can not get in touch with anyone. I mean I need my car to get fixed I have been hit by someone and have to get to work. but as soon as i’m late on a payment they notify DMV, crazy. I’m searching for new insurance right about now.
This has been the worst experience dealing with a insurance company. One of there insured hit my car and I took the car to a body shop to get repaired. And that’s where the nightmare began. First they don’t provide any rental coverage you …
Piss poor customer service, I normally don’t review till the end of my business with a company whether bad or good however this company lacks in several areas, number one the company who has the car in question can’t even get them number 2 …
Stay away from this company. They can’t be trusted. Please run far away from this company as possible. They are not worth your hard working money. They stole my money and i been fighting to get them to pay up. Please don’t put yourself through this pain I’m going through.
This is the worst insurance company ever, they barely help when you get involve in car accident and their so called “ full coverage” plan doesn’t really cover anything. I was involved in a car accident and everytime I contacted the agent they were unavailable.
Zero stars, the very worst, unprofessional insurance company in history. The have the car for over five months and will not pay out for the damage their client did. The refuse to return any voicemails sent to any of their adjusters and I …
This has to be the worst insurance company in the freaking world. They’re slow, they barely respond, and when they do, they’re rude as hell or tell you a million different conflicting things. I hope no one else has one of their insured crash into their parked car while they’re asleep.
This Company is probably the worst insurance company to ever exist. Pearl holding insurance company does not know how to do business. They are very disorganized, do not communicate and will do anything not to pay or even start a claim for …
Its been about 2 months since my accident and my car still has not been able to go to the shop because you guys keep giving me the run around
I made a claim about 4 months ago.. the car was totaled by one of the people they insured you guys said it was totaled and that you guys would pay for it. Months have passed by and nothing. My patience is done. I will make you guys pay up …
I have to say that I am not surprised seeing all of these negative comments. There is not 1 good one and there is a reason why.
This is the most unprofessional company that I have ever had to deal with. A …
This company deserves zero star! Peppy Powell my adjuster is an horrible communicator, as a matter of fact the entire company is horrible! I tried reaching out to the manager ( left messages) no kind of professionalism to return my call. I …
I have had two policies now with them and very happy with them.
If there was negative score this company definitely deserves it what a terrible insurance company i mean I got into an accident one month ago and boy I was the one who had to call them for everything not once did I ever speak to my adjuster …
Filed a claim over four months ago and had to pay out of pocket to get my car fixed. The insurance company reported this as if I was a liability but fail to fix my property. Case isn’t closed and cannot reach anyone in customer service.
really bad service, the adjuster don’t answer my calls, and don’t help with nothing, they take so long to do their job, I had a claim over a month and they dont do anything to make things happens I have no car over for 3 weeks now and the …
My car was in a hit in run 3 weeks ago no one has came to look at the car or responded to my calls and voicemails (Damian Lombana) who I’m starting to think isn’t even a real person hasn’t returned my phone calls or came out to look at the car he hasn’t even reached out and he is assigned as our claim adjuster
Was in a accident over a week ago. No adjuster has called me. I wasn’t at fault other guy has Geico. Im about to lose my mind because I’m taking Lyfts everywhere and this is coming out of my pocket. Your always on hold and they close at 4. …
Mr. Mosley/Carol have been trying to get this done since January 4th,2020. Can’t get any one to return phone calls or Emails. The adjuster has only responded once. The accident was not my fault. The insured hit me. They picked up my truck …
Absolutely the worst insurance company….I filed a claim 3 weeks ago…still haven’t heard anything….I’m going to file a complaint to the better business bureau just to get a call back…. After all of this is said and done they really can kiss my ask(s)
HORRIBLE! We were involved in an accident that was caused by someone that is insured by this group. This is the most unprofessional insurance company I have ever had to deal with. They never return my phone calls or my emails.
Is been 4 month since the car accident and I don’t have any payment yet UNBELIEVABLE
I have contacted this company for one of my students multiple times to remove a credit card from an old account. This company tells me it is done and then the next month charges the card again. They have stolen money for 4 months now. This …
Do not insure your vehicle through this company. I’ve been with them for 3 years never reported a claim..1st claim I reported it is now 6 days and still have not received the reply. When I call I get transferred on hold then hung up on time and time again.
This is legit the worst insurance company I have ever dealt with. Idk how they are legally allowed to sell insurance. I was hit at a red light over a month ago from behind. The person that hit me was at fault and insured by them. They …
Worst possible company ever. Run far away from them. ZERO communication and they do not payout on claims. Save yourself a headache or heartache and stay away from them. I had to go through this insurance company and I regret it everyday of my life. Good luck if you do encounter them. Say your prayers if you do get involved with them.
1 star is too much!!!!! these people and the worst insurance brokers in Florida and should be hung.
They never answer the phone and after holding for 30 minutes numerous times they …
Run , if you can ..WORST Insurance company to have . They never respond to the calls , you have to hold for over 1 hour on the phone to get a representative to pick up and when they finally do . They put you on hold . They refuse to pay on …
Worst customer care ever. My father in law got into a car accident in another state and now is stuck here until they decide to come get the car. There is no time frame and no way to get into contact with the person adjusting the car. The …
Excuse my language but the are FKN HORRIBLE. We are insured with them and opened a claim that does NOT involve another car AUG 7th. Its been almost a month and have NEVER spoken to the adjuster D. Antoine, I’ve left emails and voicemails …
The absolute worst experience.Their insurer was responsible for wrecking my car. Affer taking over a week to hear from Adjuster who stated they are accepting responsibility, everything went cold turkey after. The adjuster stopped responding …
This insurance company is HORRIBLE. One of their insured hit my car, and I have been waiting for four months for this company to pay for the damage. Customer service is the worst too, they answer the phone whenever they want. My adjuster …
Don’t call or get in business with these people they will scam you please let’s help other people from being scammed
I have been with the company for about 5 years. My son recked my car and I am new to dealing with a situation like this. At first they lady Imsley Romero would respond to my emails than when it comes down to the important questions I hear …
If I could give them zero stars I would. My husband was hit by one of their insured on 1/17/20. It is now 2/27/20 and my claim has still not been resolved! My car has been fixed since the 18th and the adjuster Raquel refuses to do her part, …
They do not want to compensate for me after the accident happend.
This company is HORRIBLE!! Their insurer hit my vehicle and I never heard from the adjuster. I would speak to someone and they would place me on hold and never come back on the phone to answer questions. I have no choice but to get a lawyer …
This insurance(Pearl Holding Group/ Ocean Harbor) is the worst type of insurance, you can never reach anyone on the phone, when the call is picked up, they always hang up. I have been trying for over 2months to get someone on the phone, to …
If I can give 0 I will the communication is horrible, it’s been two months still no payment, they total loss my car they was quick to pick my car up and get the titles but still no payment, they act like they transferring you and hang up on …
This is the WORST insurance company I’ve ever had. If you have the option to go else where, go with no hesitation. I wouldn’t recommend Pearl holding to ANYBODY! They took 2 additional payments after my car was stolen, burned up, and deemed …
This is the worst insurance ever. I hate to complain but when you call them, you are on hold for about 30 minutes. You never get to talk to your adjuster personally you are routed to a secretary who just takes messages and sends emails to …
Honestly i have been waiting for my claim. My car was totaled in JUNE 2020 AND I AM HERE 5 MONTHS LATER JUST WAITING. …
This company has the WORST customer service Skills. The claims Department is awful the agents answering the phone/ after an hour of being on hold (of course), will pick up and say nothing or if they do they ask you your claim # and throw …
I had an accident with one of their insured and it has been more than 3 weeks and they have not approved my claim. The communication with this group is poor and frankly, quite unprofessional. I am thinking of getting a lawyer if they do not …
I cancelled with my agency. They never sent in the information to Pearl holding. They took 256 on 17th and that’s how I realized it was not cancelled. I sent in my new dec page to prove I had new insurance. I should have got a refund for …
Worst insurance company ever, their driver rear ended me and they are doing anything to weasel out of paying. …
If you ever get in a car accident that is no fault of your own because somebody runs a red light, better hope they dont have this company. That is what happened to me. Everything was out of pocket and they were very SLOW to reimburse and I …
My son get $7k empty check from this insurance company. Any answers from them. All phones not answering all week. It’s disgusting
My car has been in the shop since October I have not yet received payment to pay for my vehicle it’s Christmas time and I have missed countless days of work and spend several hundreds of dollars for a rental not to mention when I purchase …
Horrible. Never answer when you need them and they have ridiculous open hours. If you’re in the middle of a crisis. You might as well consider yourself dead.
Pearl holding is a fake insurance that takes your money monthly
but if you meet in a accident the will not pay company waiting a month since my accident to get my car fix to pay the bodyshop please don’t use this company I also contacted BBB about their if I could zero star I would.
This is a horrible company. If you’re unlucky to get hit by one of their insured, don’t expect to be paid for months.
If i could give 0 stars I would, Diana Torres is very unprofessional. Swearing at me over the phone and has taken a whole year to pay my bank after being in a accident. Never will recommend this insurance company to anyone.
The worst insurance company ever dealt with had accident in November and they still haven’t paid my financial company. I tried to call them never get in touch with nobody finally get through and a lady hangs up on me cuz I can’t hear what she said.
I have had this insurance for two years. Yes, it is cheap, but don’t get into an accident and need them for anything. Their customer service is horrible, they never call back, and they take forever!
I haven’t been in any accidents, but the cost goes down about $1.50 every month
This is the worst insurance company there is. Their employee a ms. Naysayers Cabanas is very unprofessional and they really don’t care about helping you. Also just ask to speak to a supervisor and see what they say. They won’t let you speak to anyone
DO “NOT” DO BUSINESS WITH THIS COMPANY!!!! They don’t call or email anyone back if their insurer is at fault! They also try to claim your car is a total loss with very little damage. This way they get your car and sell it to body shops in …
This place is a sorry excuse of an insurance company. I was hit by one of their insured in November of 2021. It’s now April 2022 and my vehicle is yet to be fixed and they claim there is no diminished value on a brand new car with less than 10k miles on the odometer. Hopefully the next hurricane we get wipes this place off the map.
The absolute worst insurance company I’ve ever been with! It’s impossible to get anyone on the line, no one ever returns your call. My claim adjuster is incompetent and I’ve been without a vehicle for 4 months! It’s completely totaled and …
Someone insured by this company hit my parked car. I submitted a claim >1 month ago. No calls back, and their phone lines don’t work. I think this company may be a scam. I’m going to notify the FBI and Florida Better Business Bureaus , and any other relevant agency that might be able to stop these people.
My vehicle was in accident since a week ago no one has responded back to me since my 1st noticed of lost. I have full coverage so l assume rental would be included. Called numerous times only to speak with roadside assistance or 1st lost …
Hard to get in touch with. They drag their feet so to speak, does not want to pay. I was only required to pay my deductible of $500 but had to end up paying over 50% of my car repair bill from my accident which was $1300. Otherwise my car …
Good morning,
I am approaching you regarding this claim #E31W0245. Your company Pearl Holding …
THEY DONT PAY YOUR CAR’S REAL VALUE. This insurance place should be closed is a scam
If I could give 0 stars, I absolutely would. I have had nothing but issues with this company since signing up. The most recent on is explained below. …
Not even worth a one star. Client of this company hit my son on 8/28/21 which was the clients fault and we still don’t have a settlement for his car. Representatives are unresponsive. They didn’t know where the car was for awhile, when …
Deserves 0 stars.
Don’t pick them. Not only did someone steal my personal information through this …
I was rear ended 3 nights ago while stopped at a red light by one of their insured, and it has taken 8 attempted phone calls to get in touch with a person regarding my claim. I just finally had a person answer and now I will wait another …
Was hit by their insured on 5/1/22, called them 5/2/22 and was given a Claim #. Call them 5/4/22 to get update, they dont have the claim # on file, cant even find anything with that claim number or my name. Was told it can take 48 hrs for …
I wish Google can give a 0 star option because this company doesn’t even deserve a star! As you see from many other reviews this company is a nightmare. I was side swiped at 10 weeks pregnant this companies policy holder who ran a red …
I do not advise anyone to use this company for insurance for your automobile. It is nearly impossible to reach anyone regarding claims.
This is not my first time dealing with this company. each time has been …
Overall not as bad as other reviews.
Yes they can speed up their process and you do need to do all the leg work to get things done. I.E. call the agent call the adjuster call body shops.. ect ect …
PLEASE BE AWARE. THIS IS NOT A REAL INSURANCE COMPANY. I got hit by a car owning a policy here and it’s been 6 months from the accident 05/05/22 I didn’t have any payment or a chance to talk with an adjuster plus I’m still dealing on paying all by my self. They take advantage of people and ghosting after you contact them.
Unfortunately we don’t have a zero or negative star review available!!! Just an echo of every other horrible review on here. Don’t understand how they are even open for business. I was on the phone for 55 minutes and when someone answered …
I had a small accident in my car about 2& 1/2 months ago . A claim was filed , fast forward to 1/6/22 . My car is currently in a collision shop awaiting repairs / have been there since 12/20/21. Additional damages were found by the …
I was rear ended at a red light by someone insured with this company. It is soon going on one month and my vehicle has been written off and the tow truck still has not picked up my vehicle while it sits disabled in a parking lot. The amount …
Terrible I wish I had read these reviews earlier, I had coverage with this company for the past three years and never had to put in a claim, however, every six months their rates kept going up, until it became ridiculous. They indicated …
Celine Gomez is Trash
Hermès is trash
All the adjusters are trash they open and close claims w/o following up with the …
I am looking to change my insurance company after this experience. I have been with Enterprise insurance for a little over 2 years and have been working with Pearl Holding Group as the representatives. Last week, my insurance policy almost …
As a company they deal in fraud and bad faith. They allow people to open up fraudulent claims on insurance for payouts . Very unprofessional. Please stay away
What a joke of a company. I would rather be uninsured then ever deal with this company again. 2 months of dealing with an “agent” who never picked up the phone even after multiple back to back phone calls on a daily basis. They never even …
I will have to say this is just the WORST insurance company I had to deal with and I will completely give it zero stars if I could. This insurance company just has such an extremely long wait time for their phone services and for insurance. …
They are the Worst Insurance Company to deal with! If you get hit by one of their insurers you best go through your own insurance! I have a customer that has been waiting for her vehicle for 2 months because Pearl Holding Group Customer Service is Absolutely Horrible!
This is a horrible horrible company and from the looks of it everybody else agrees. Do not get insured through them or you’ll soon regret it!
Zero stars would be a better reflection. A third rate insurance company at best. Impossible to speak with anyone in the company and they do not follow up at all on the claim. We had to deal with Olga Gonzalez who was absolutely useless and …
The worst thing you can deal with, I paid the remaining amount in full for my vehicle insurance plan, and after two days, a premium was withdrawn. The automatic payment has not been stopped, knowing that I did not subscribe to this service and sent them an email and there was no response for more than 6 days 👎🏻 …
I was rear-ended on 12/10/21 by a driver with Pearl Holding Group. Luckily, my car was drivable after. I did not get clearance for my car to get fixed until 2/15. Still, no issue. I rented a car and had it for 3 weeks until my car was …
THE ABSOLUTE WORST INSURANCE COMPANY I have EVER dealt with. If I can leave zero stars I would!!! They do not communicate with you at all. They just leave you blind sided and on your own. No matter how many times you call, email or even …
**DO NOT USE THIS INSURANCE COMPANY** I repeat do not use this insurance company. Look at their reviews. It’s a one star for a reason. Where do I start. I put a claim in on November 30th and still nothing from this company. You can call 100 …
I have had pearl holding for years 3 years. They are horrible with their customer service. No one answer, you ask to speak with a supervisor and they transfer you back and forth with no answer. They work horribly, they sent me a check for …
When a teenage hit my vehicle on 1/15/22 I did not imagine I was going to be dealing with such awful insurance company. Today is 3/23/22 and I still do not a vehicle, they had not approved the work, they had not reimburse the first rental …
The company moved from the online location more than two years ago. The address where they are now, no one can walk in there office. The workers sit in a Locked office where you have to push a button to speak. Horrible experience.
If I could leave a zero I would. You guys are bogus scam artists and I have proof that you guys took money out of my account ever since I got insurance with y’all and I have proof that I’ve paid since I got it. So either you reinstate my insurance or you will hear from my lawyer by Monday and I will personally sue this company.
Worst insurance anyone could get I would not recommend this insurance to no one if you want to save yourself from suffering 3 months and still no help and I’m paying almost 200 for a full coverage. Worst customer service no help at all if I could give 0 stars I would
One of the insured drivers hit my car on vacation. They are horrible at returning emails and phone calls. They should be put out of business. They owe me for a rental car and the last supplement to repair my car. Total owed is approx 3,500 …
Ridiculously high premiums and it only continues to rise for no reason, despite being with them since 2014 and driving a small car. A car accident 3 years ago was not my fault and I sent them my claim, they never followed back and only …
This insurance is a scam, glad to be out of it. They will NOT TAKE CARE of you, they will hang the phone on you, not email, not call, not try to get in touch in ANY way. And when they do they are rude, yell at you and make you feel like …
This company is the absolute worst and should be banned from writing auto insurance policies in Florida. I received written correspondence from the adjuster handling my claim and when you dial the extension a recording says ” There is no …
One lie after another. Our car was totaled from one of their insurers. Pearl Holding picked up our car with the title. I’ve been fighting for 30 day to get my check from them. They purposely left my apartment number off so the check …
Their member was at fault when he hit me and what a horrible experience going through this company! First, the details they ask about the accident are mind boggling. Their policy replaces our car parts with off brand parts with less …
I would give 0 stars if I could, someone hit my vehicle with this insurance over three months ago and they’re basically a scam that will never pay the proper amount to get your vehicle fixed. they will throw you through all the hoops, …
Would not recommend. As stated by another person, They are not consistent with the policy holders. My car was damaged by another vehicle the end of April. I turned in all of the necessary paperwork for the claim. Only spoke to the adjuster …
I’m going through the same thing seems like this insurance company needs to be reported to someone other then the CEO/Owner, my truck caught on fire November the 9th and they wanted me to tow my car to my house until they come get it no …
I’m going be contacting the news and demanding an investigation. Their corporate department literally does nothing to assist anyone who complains. Since they want to ignore all of my calls, let’s see if they can ignore the spotlight that’s …
If I Could do 0 Stars i would . My mom was insured with them & car was totaled due to hurricane Ian . They still said they weren’t gonna send anything to get it fixed . Like HOWWW If a car is TOTALED ‼️
FRAUD at its finest! It’s a shell company employing nothing more than an answering service. You will never speak with anyone directly. There is no admittance to their office. It’s locked at ll times. You’ll have to wait for someone to sneak out the front door if you ever hope to speak with anyone.
This insurance is very irresponsible, they leave you waiting months to pay a claim, they don’t pick up the phone and they give you false information about your claim, if you want to spend a lot of work to obtain your claim, take out your auto policy with these irresponsible people.
The worst insurance company I’ve had the misfortune to deal with. 1 star is too high, but zero and negative scores aren’t available. They did not once respond via telephone, only sporadically by email. It’s been almost 6 weeks after their client rear ended me, totalling my car, and they have not paid me yet.
How many days have gone by since hurricane Ian? And they do not succeed to arrange for one tow truck to get a car to the next Ford dealer? Poor – sad – wasted money. Uninsured is probably as good as Ocean Harbor.
Disgusting company. One of their insured did a HIT AND RUN on my car. I had a police report and WITNESS and they rejected coverage saying there was no proof of liability?!? I just know they didn’t thoroughly evaluate my claim and will not pay for anything they think they can get away with. Terrible experience and I will keep fighting.
Would give 0 stars if I could. Absolutely God awful. Got in a car accident with one of their clients and it Took them over 5 months to even make the smallest amount of progress in repairing it and even longer to send the check to pay for …
I meet in a accident with a vehicle that is insured with pearl holding Group insurance company that is located in sunrise Florida its the worst set people to deal with!! Anyway my accident happens on the 31th of August there driver was …
The absolute worst insurance company to ever deal with. I would give them a negative 5 star if possible. Diana my “adjuster” will never return a call, is rude as they all come and just flat out a horrible company. Seek insurance elsewhere!
Customer Service sucks! Spoke to Alisa today, she was very rude. Left 3 messages for claims adjuster just today no call back. They’ve had my vehicle for 10 days and still no answer on repairs. Glad they aren’t my car insurance provider. Obviously cheap policies.
Worse insurance company ever.. if your in need of assistance do not contact them. You will be paying for nothing.. car will be sitting in the shop for 6 months before they decide to send adjuster. Whenever adjuster review you will wait a …
This company is a complete embarrassment. I don’t understand how they even have a license to sell insurance! It has been one complete year since someone rear ended me. I had full coverage and gap. A year later I’m still making payments and …
I had to put one star because there is no negative start or half of a start. This is the worst company in life to work with. They do not communicate well with people. They are very rude and told me it is common sense on a question I asked. …
If I could give this insurance company a 0% rating, that’s what it would be. All they are good for is to have your car insured and on the road. I had an accident for which I filed a claim, and had to pay a rental for 2 months off of my …
If I could give this company a FAT 0 I would. My fiancé had a policy for 3 days, and then had to cancel. Only 3 days, they didn’t want to refund us and just use for the days we had the policy. They do not care about their customers. They …
Terrible service! I had a collision and they literally never reached out to me I had to call them every single time they sent out an adjuster who never met me just basically took the pictures from the accident and gave an estimate off of …
Do not use this insurance company. Gettel Toyota doesn’t deal with them because they have problems getting paid by them. And a couple of other body shops dont deal with them either. When you call you can’t ever get in contact with anyone …
This place is TRASH ! Got into a accident Oct 25. First things first my car was a lost quote unquote, so had to get a rental right ? To get to and from work obviously. But long story short i had to get all my belongings out of the totaled …
Wow where do I begin, Please save yourself the trouble run go with another company. This company here I wouldn’t recommend to insure my dead dog. They are more then just horrible. I filed a claim on October 4th my car was flooded from …
Worst Insurance company in history!!!! If you were hit by their insured lawyer up! Don’t waste a second! They won’t respond or act in any fairness! Months and months and not even a supervisor will call you back or pick up the phone! Staff …
Worst insurance ever. I’m giving one start because I can’t give zero.
One of their client crashed my car 3 weeks ago and I’ve been calling Susana Rodriguez the adjuster they assigned me and she never answered me or reply my …
Worst insured ever! If I could I would give zero stars! I had my car stolen on 8/22/2022 and today almost 70 days later this insurance company has not made the payment to the bodyshop to release my car. I haven’t been able to work for …
Someone with this insurance hit my vehicle and this company will take you through loop holes to not pay for my property damage. Even if their insured is responsible. The company is a SCAM!!!. Be aware!!! If their insured hits your vehicle …
This company is a nightmare. So completely unprofessional and such a scam. I was hit by one of their insured members. The police report was clear as day that she was 100% at fault. She even admitted to the officer at the scene. After …
If I could give it 0 I would. I wrecked my car in the beginning of September, my car was still drivable & could be fixed but they totaled out my car & recommended I surrender the car, communicated through email up until they towed it 3 …
If I could give them 0 stars I would. I filled a claim 3 weeks ago. I’ve been assigned an adjuster and THATS IT. My adjusted has not answered the phone in 3 weeks. I have left a voicemail EVERYDAY for 3 weeks and have no received one single …
This company has been the most HORRIBLE experience. My dad got hit pretty badly by one of their insureds. No bodily injury coverage. The accident happened in April. It’s August and it’s yet to be resolved. They held out from answering any …
Good company, they kept me covered for over 5 years and now my daughter. Every time I make a payment it decreases. I had an issue with the road side asst a couple of time. But overall rates are great monthly payment are very affordable.