Been coming here for 8 years never had a issue now every time I call I’m on hold for minimum of 15-20 minutes then deal with someone with no compassion they can’t see my kids today try again another time or go to the ER place is going downhill FAST!
Love this office. All the doctors we have seen are great. The nurse and rest of the staff have always been really friendly and helpful with my questions. Would definitely recommend
Worse experience. Prescribed wrong medication to my baby, I had reported to the manager who said that I shouldn’t go to Emergency If I had their prescribtion, which was totally wrong and the 2 other doctors confirmed!!
I’ve been going here since I was a little tike. I recently started checking in for my ADHD symptoms check-up and absolutely love it. The staff are extremely patient and helpful, and I never dread an upcoming appointment 🙂
The waiting time every appointment can be more than two hours after your scheduled time, they never answer the phone, last time I had to go the office to make an appointment, they said that if you are late for your appointment more that ten …
Doctors and the nurses are great. However the wait time is unbelievable long. I don’t want to wait for another 30mins-40mins for the doctor to come after my appointment time.
I have been beer for about 12 year’s total. What you learn is that you can’t rate this place overall it’s all about individual doctors so here is my list that I will update …
I would strongly recommend not going to this practice. They are HUGE and your child is one in 1000s…they over book and we constantly have wait to be seen in upwards of an hour! The waiting rooms have no separation from.sick vs well …
Decent quality of doctors (Dr. Gronli is our fav. so far) and nurses. The best part is their weekday & weekend timings… They only take same day appointments if something were to go wrong with your child unannounced, which works very …
We have always been impressed with PHA’s staff, care and availability. Our children have been seen when they need care by knowledgeable and caring professionals. As working parents, we appreciate the late office hours and on-call service. …
Been going for about ten years and all positive experiences. Very compassionate team. Usually see Dr. Flais for well being checks and she is fabulous- thorough and great educator for kids and parents. Weekend hours a huge plus for working parents!
Terrible experience! After waking up a sick baby to make it to our appointment on time, once we arrived we were told someone from the front office had cancelled our appointment even though we never requested it to be cancelled and they …
My kids were part of this practice in 2008 and again when i moved back to Aurora in 2016. Since I’ve returned, i have experienced nothing but incompetent front desk staff, from not scanning in all of my kids records that were sent to them, …
Disorganized and unreliable. Our last two appointments which had been scheduled months in advance were canceled, the second one without any notification. Plan on spending hours on hold if you want to speak to anyone. Save yourself the headache and go elsewhere.
We’ve been going to PHA for two years. We love how easy it is to get an appointment (Sunday hours for sick visits!!!). The staff is very friendly and knowledgeable. We typically see Dr. Doman who always takes the time to answer any …
We have used PHA for almost 20 years. Dr Wall was awesome, and has fostered that culture in the entire organization. Brittany is the best. She has a gift of putting every one at ease ( not an easy task with some of our boys). She is …
It’s the worst pediatric clinic I saw in my life. They made my son like a mice. They used try and error and referred us to a resident clinic!!! The resident tried to let me approved her to make a surgery to my son!!! She just looked in his …
What I love about Pediatric Health Asccocates is that they have many choices of doctors to see. That was a big factor when choosing them after having my son years ago. We have seen a number of doctors over the years and have had great …
I love PHA Dr.Wall was my siblings and I’s pediatricians and so was Dr. Sunders and now she’s my daughters. I live an hour and a half away from the nearest office from me and its so worth the drive to see them. They always take good care of …
tl;dr- the practice has turned into a churn and burn, get as many patients in as possible with very little doctor face time, and if you have ANY special needs outside of an ear infection or yearly physical, you will pay multiple copays for …
We absolutely loved the doctors at Pediatric Health Associates. With a newborn, I had a lot of questions for the doctors and nurses. They were always so helpful and responded quickly. Also if we wanted to see a specific doctor, the …
It’s impossible to reach out to any of them on phone. You just cannot. It’s Monday morning 930am. The phone doesn’t even ring.
Here’s the best part though. Try reaching out to their billing department. You …
Communication with office staff, scheduling and everything else is very difficult. Doctors are great, only reason for any stars at all. The experience overall is stressful to deal with. Definitely recommend going elsewhere!
We have been going here since our son was born. However, their unbelievable wait time on phone every single time you call them for an appointment is frustrating. They really need to up their human resource and maybe even get online …
We have been going here since our daughter was born in December of 2015. We’ve seen a few of the pediatricians and they are all great. When my baby was only a few months old they found a cataract that was so small the pediatric …
Doctors are fine but the wait time on the phone and in the room waiting for the doctor has been consistently atrocious. PHA has no value for anyone’s time. Extremely disappointing.
We love the doctors on staff, Dr. Gronli has been our go to for years. But it is impossible to get anybody on the phone for an appointment. Usually wait up to 10 minutes then just leave a message. They might call you back if they feel like it. They should invest in more human help with the phones and scheduling.
I cannot believe how horribly managed this place is. The doctors are great. But what is the use of doctors if you cannot get a single appointment after holding the line for 40 mins. I never got a call back for scheduling after I left a …
After reading some of the negative reviews, I wanted to share my experience with this practice.. My children have been going to PHA since birth and I’ve been impressed with all of the physicians, nurses and office staff. The nurses have …
At first i did like this place some doctors i liked more than others but in general everything was good until last nights experience. This incident made me super upset and was turned up to look as it was my fault not miscommunication but my …
We have been going here for 6 years and have only one doctor we don’t care for! That’s pretty good statistics since they have over 20 employed I think! I’ve visited most of their offices and they’re friendly, helpful and always put the …
I brought my son for his check up and realized I only had one mask. Upon entering I asked the front desk for a mask. She told me it would cost $2.00. This was surprising and caught me off guard. The front desk girl was rude and …
My kids have been going to this practice for over 12 years. I brought my son in for his back to school physical appt. when we didn’t have masks the nurse then provided them. Upon checking out they advised that I was being billed $4 for a …
We have always had great experiences going here. Even though we don’t always get to see the same Dr every time, the care they give is still pretty consistent. We do use a hmo insurance, so I don’t expect to get any fancy care, but …
I used to love this place. All the doctors were great we saw in west Chicago. One talked down to me but otherwise good experiences. We were even going when Dr. Wahl was still practicing. …
Money hungry corporation is all I have to say. Doesn’t care about anything but billing your insurance & taking your money. The financial policy is literally a scam in writing. Financial policy states during visit any additional concerns will be billed separately as a whole another visit. Scam scam scam
I’ve been with this group for the past 9 years. All four of my kids are patients here but seems that over the years it’s to a point that they are taking in to many patients then they can care for. I’ve been on the phone for over 2 hours on …
We had appointment about my son ( autistic non verbal) cold symptoms. We are clients this clinic about 5 years. Before they called different – now after change name – they change a lot of staff. Appointment went so bad, when we met nurse I …
I am very disappointed in the treatment at the Naperville office, Mrs. Nancy and her worker treated us very badly. They did not want to give my 2-month-old daughter the vaccines, first because she did not have health insurance and …
I have no complain about doctors in this facility. However, management seems horrible. Per my latest experience, one of my dependents was a first timer at this office and they never suggested filling in a form for my chart. Few days later I …
I do not recommend this place. Honestly, The dr. and nurses are ok but then the “customer” service was not helpful to us. I am now calling my insurance to seek a new pediatrician office for my son.
I’m disgusted… we are first time expecting parents and the receptionist on the phone was so rude. I was seeking information as some of the doctors here seemed really qualified, professional, and caring (through their website) but I felt …
Everything has always been good here for us. Can usually get appointments we need and wait time is pretty quick. Like all the doctors – especially Dr. Becky!
I have been taking my daughter her since she was born and she is nearly eight. We rarely are sick and mostly do well checks but I cannot for the life of me this past year get ANYONE on the phone to even schedule her yearly well check. …
We’ve been pleased at this pediatric clinic so far. Providers has been great at addressing concerns. For the most part, calling in for appointment schedule has been great and quick.
Had a horrible experience here from the chaos of walking in to the customer service, lack of, from the nurse. Only reason I did 2 stars instead of 1 is because the doctor was extremely nice. Nurse Mary needs some cultural competency …
They are not honest with patients.
Horrible service for a pediatric office!
Staff has attitude… Not accommodating at all…
Double priced for a simpe check up! Telling one price, and charging other… not honest at all 😖 …
This review is for Stephanie from Naperville location.She is really helpful, Proactive and shared helpful suggestions!
Office staff is the worst, especially Erica O. She is extremely rude and unprofessional.
They are so responsive and truly care about my kids. I love that they’re being careful throughout the pandemic and want to ensure the safety of all.
Been coming here for 8 years never had a issue now every time I call I’m on hold for minimum of 15-20 minutes then deal with someone with no compassion they can’t see my kids today try again another time or go to the ER place is going downhill FAST!
I have never had an issue and I’ve seen quite a few different doctors with my three kids. They have always been helpful and very nice.
Love this office. All the doctors we have seen are great. The nurse and rest of the staff have always been really friendly and helpful with my questions. Would definitely recommend
Worse experience. Prescribed wrong medication to my baby, I had reported to the manager who said that I shouldn’t go to Emergency If I had their prescribtion, which was totally wrong and the 2 other doctors confirmed!!
I’ve been going here since I was a little tike. I recently started checking in for my ADHD symptoms check-up and absolutely love it. The staff are extremely patient and helpful, and I never dread an upcoming appointment 🙂
The waiting time every appointment can be more than two hours after your scheduled time, they never answer the phone, last time I had to go the office to make an appointment, they said that if you are late for your appointment more that ten …
Doctors and the nurses are great. However the wait time is unbelievable long. I don’t want to wait for another 30mins-40mins for the doctor to come after my appointment time.
I have been beer for about 12 year’s total. What you learn is that you can’t rate this place overall it’s all about individual doctors so here is my list that I will update …
I would strongly recommend not going to this practice. They are HUGE and your child is one in 1000s…they over book and we constantly have wait to be seen in upwards of an hour! The waiting rooms have no separation from.sick vs well …
Prepare yourselves for a very long wait time on the day of your appointment and a so-so level of treatment.
Decent quality of doctors (Dr. Gronli is our fav. so far) and nurses. The best part is their weekday & weekend timings… They only take same day appointments if something were to go wrong with your child unannounced, which works very …
We have always been impressed with PHA’s staff, care and availability. Our children have been seen when they need care by knowledgeable and caring professionals. As working parents, we appreciate the late office hours and on-call service. …
Been going for about ten years and all positive experiences. Very compassionate team. Usually see Dr. Flais for well being checks and she is fabulous- thorough and great educator for kids and parents. Weekend hours a huge plus for working parents!
Terrible experience! After waking up a sick baby to make it to our appointment on time, once we arrived we were told someone from the front office had cancelled our appointment even though we never requested it to be cancelled and they …
My kids were part of this practice in 2008 and again when i moved back to Aurora in 2016. Since I’ve returned, i have experienced nothing but incompetent front desk staff, from not scanning in all of my kids records that were sent to them, …
Disorganized and unreliable. Our last two appointments which had been scheduled months in advance were canceled, the second one without any notification. Plan on spending hours on hold if you want to speak to anyone. Save yourself the headache and go elsewhere.
We’ve been going to PHA for two years. We love how easy it is to get an appointment (Sunday hours for sick visits!!!). The staff is very friendly and knowledgeable. We typically see Dr. Doman who always takes the time to answer any …
We have used PHA for almost 20 years. Dr Wall was awesome, and has fostered that culture in the entire organization. Brittany is the best. She has a gift of putting every one at ease ( not an easy task with some of our boys). She is …
It’s the worst pediatric clinic I saw in my life. They made my son like a mice. They used try and error and referred us to a resident clinic!!! The resident tried to let me approved her to make a surgery to my son!!! She just looked in his …
What I love about Pediatric Health Asccocates is that they have many choices of doctors to see. That was a big factor when choosing them after having my son years ago. We have seen a number of doctors over the years and have had great …
I love PHA Dr.Wall was my siblings and I’s pediatricians and so was Dr. Sunders and now she’s my daughters. I live an hour and a half away from the nearest office from me and its so worth the drive to see them. They always take good care of …
tl;dr- the practice has turned into a churn and burn, get as many patients in as possible with very little doctor face time, and if you have ANY special needs outside of an ear infection or yearly physical, you will pay multiple copays for …
the office itself is fine, but the answering service is the worst system i’ve ever had the displeasure of experiencing
We absolutely loved the doctors at Pediatric Health Associates. With a newborn, I had a lot of questions for the doctors and nurses. They were always so helpful and responded quickly. Also if we wanted to see a specific doctor, the …
It’s impossible to reach out to any of them on phone. You just cannot. It’s Monday morning 930am. The phone doesn’t even ring.
Here’s the best part though. Try reaching out to their billing department. You …
Communication with office staff, scheduling and everything else is very difficult. Doctors are great, only reason for any stars at all. The experience overall is stressful to deal with. Definitely recommend going elsewhere!
We have been going here since our son was born. However, their unbelievable wait time on phone every single time you call them for an appointment is frustrating. They really need to up their human resource and maybe even get online …
We have been going here since our daughter was born in December of 2015. We’ve seen a few of the pediatricians and they are all great. When my baby was only a few months old they found a cataract that was so small the pediatric …
Doctors are fine but the wait time on the phone and in the room waiting for the doctor has been consistently atrocious. PHA has no value for anyone’s time. Extremely disappointing.
I had appointment at 2 30 pm and I did not see doctor until 3 30 pm
We love the doctors on staff, Dr. Gronli has been our go to for years. But it is impossible to get anybody on the phone for an appointment. Usually wait up to 10 minutes then just leave a message. They might call you back if they feel like it. They should invest in more human help with the phones and scheduling.
I cannot believe how horribly managed this place is. The doctors are great. But what is the use of doctors if you cannot get a single appointment after holding the line for 40 mins. I never got a call back for scheduling after I left a …
After reading some of the negative reviews, I wanted to share my experience with this practice.. My children have been going to PHA since birth and I’ve been impressed with all of the physicians, nurses and office staff. The nurses have …
At first i did like this place some doctors i liked more than others but in general everything was good until last nights experience. This incident made me super upset and was turned up to look as it was my fault not miscommunication but my …
We have been going here for 6 years and have only one doctor we don’t care for! That’s pretty good statistics since they have over 20 employed I think! I’ve visited most of their offices and they’re friendly, helpful and always put the …
I brought my son for his check up and realized I only had one mask. Upon entering I asked the front desk for a mask. She told me it would cost $2.00. This was surprising and caught me off guard. The front desk girl was rude and …
Used to love this place. My oldest daughter has been coming here since 2016 when she was born. …
My kids have been going to this practice for over 12 years. I brought my son in for his back to school physical appt. when we didn’t have masks the nurse then provided them. Upon checking out they advised that I was being billed $4 for a …
We have always had great experiences going here. Even though we don’t always get to see the same Dr every time, the care they give is still pretty consistent. We do use a hmo insurance, so I don’t expect to get any fancy care, but …
This practice is a scam and does not care about you or your child or your money. …
I used to love this place. All the doctors were great we saw in west Chicago. One talked down to me but otherwise good experiences. We were even going when Dr. Wahl was still practicing. …
Money hungry corporation is all I have to say. Doesn’t care about anything but billing your insurance & taking your money. The financial policy is literally a scam in writing. Financial policy states during visit any additional concerns will be billed separately as a whole another visit. Scam scam scam
Doctors and nurses and actual patient care is great.
Can never get through to someone on the phone, it’s usually quicker to get in my …
I’ve been with this group for the past 9 years. All four of my kids are patients here but seems that over the years it’s to a point that they are taking in to many patients then they can care for. I’ve been on the phone for over 2 hours on …
We had appointment about my son ( autistic non verbal) cold symptoms. We are clients this clinic about 5 years. Before they called different – now after change name – they change a lot of staff. Appointment went so bad, when we met nurse I …
I am very disappointed in the treatment at the Naperville office, Mrs. Nancy and her worker treated us very badly. They did not want to give my 2-month-old daughter the vaccines, first because she did not have health insurance and …
I have no complain about doctors in this facility. However, management seems horrible. Per my latest experience, one of my dependents was a first timer at this office and they never suggested filling in a form for my chart. Few days later I …
I do not recommend this place. Honestly, The dr. and nurses are ok but then the “customer” service was not helpful to us. I am now calling my insurance to seek a new pediatrician office for my son.
I’m disgusted… we are first time expecting parents and the receptionist on the phone was so rude. I was seeking information as some of the doctors here seemed really qualified, professional, and caring (through their website) but I felt …
Everything has always been good here for us. Can usually get appointments we need and wait time is pretty quick. Like all the doctors – especially Dr. Becky!
I have been taking my daughter her since she was born and she is nearly eight. We rarely are sick and mostly do well checks but I cannot for the life of me this past year get ANYONE on the phone to even schedule her yearly well check. …
We’ve been pleased at this pediatric clinic so far. Providers has been great at addressing concerns. For the most part, calling in for appointment schedule has been great and quick.
Had a horrible experience here from the chaos of walking in to the customer service, lack of, from the nurse. Only reason I did 2 stars instead of 1 is because the doctor was extremely nice. Nurse Mary needs some cultural competency …