To start off, I am an insurance agent with another carrier, and have been for six years now. I do not insure with my company because the rates are high for single people who are not homeowners. I started with Pemco and things went smooth, …
I’m not a customer of PEMCO, but I was in an accident with one of their customers and wanted to use this forum to say thank you to Lynne B. out of Bellevue for all her help through the situation. Everything moved very quickly and the …
Pemco is such a great insurance company. I always talk to a person and not a machine. All my questions are answered while I’m on the phone. The people that answer the phone are the ones that have the knowledge. Never get a call back. …
I’ve been with pemco for almost 7 years. Never filed a claim. I was just informed they would not renew my homeowners policy for very minor, easily fixable issues with my property. I’ll never use them again.
It’s been almost a month since I was hit by a driver with Pemco Insurance and my calls and emails are not being returned, it’s looking pretty sketchy. Their communication with the body shop has been horrible and everytime I’ve been able to …
PEMCO is always there to take care of my insurance needs in a professional and caring manner!
My only issue is that the renewal system missed sending me a notice of payment due and I received a policy is due to be cancelled notice!
At least to me the Pemco web page is not intuitively designed. To change coverage is not under a Heading rather what I would call hidden under “My Account” >”Overview” then the next page flow is scattered with other choices but there is a …
By far the best web site and customer service out of the various major insurers we’ve used over the years. They treat you like a competent, living, breathing human, which is exceptionally rare and valuable to me. Their rates aren’t the …
Not only have my parents been customers for decades, but my own experience with Pemco has been nothing short of incredible. Super easy to work with, customer service rocks, and – at the risk of sounding cliche – I literally feel like I have a friend in Pemco. Never going elsewhere!
We have been with PEMCO for 4 years. In the past, we have shopped insurance every year, but since PEMCO, we have found them to be the best available in regards to customer service and support, plus all of the above comes with a competitive cost. STAY with US PEMCO!!
As a customer for 28 years, I have had great customer service when I have questions, request a policy change, or need coverage for an incident. The agents often suggest ways to save on the rates.
Due to a freak ice storm, we had to use our policy as relatively new customers. We were taken care of like we had been life long customers. Very glad we made the switch from USAA.
Horrible insurance, the worst i ever had. Leaving them for good! Wouldn’t approve repairs under comprehensive coverage for almost a month, adjusters are lying and trying to bend the policy to their benefits, when reached out to their …
A branch took out my electricity during a snow storm and left a live wire laying in my yard and driveway for 48 hours. My adjuster was the best. Her kind consideration and helpful suggestions made getting through the whole ordeal so much more bearable.
We’ve had PEMCO for over 25 years and they’ve always been prompt and helpful with any issue which rose up. For example, in the year after we bought our current house, the roof had pieces blowing off from about day one. The claim adjuster …
Poor customer service all around. I have been a customer since I was 15, almost 16 years now and had been very happy. After purchasing our second home this year, they have had lousy communication with us, causing a lot of frustration. …
We have been customers for years. We’ve watched our rates go up every year despite a single claim or issue. Other companies reward customers for no claims, but Pemco rewards with premium increases.
Excellent service!!!! Our all family is with PEMCO over 5 year and we so satisfied with prices and outstanding services for our auto and home insurances!!!
PEMCO is the best insurance company we’ve ever had. Because of this, we’ve been their customer for over 30 years. Never a problem that they don’t resolve quickly, easily, and completely to our satisfaction.
I used to switch insurance every 6 months to try to save money. I have always been a safe driver, no accidents but insurance companies treated me like a criminal. Finally I switched to Pemco, after the first policy expired I shopped around, …
I would like everyone to know that as of September 9 2021 Pemco has dropped its discount on home owners NW affinity. They also are not offering any veteran’s discount or longevity discount. So much for standing behind our NW Community. Just please be aware of this.
Someone who had their insurance ran into our vehicle. I have a 3rd row suv, they refused to pay much for depreciation, and gave us a tiny compact car for a family of 4 who had a large SUV regularly. They also were so incredibly hard to …
Love Pemco. I make all my changes on line, quick and easy. Had to make a claim on my house and they were quick to respond and easy to work with. highly recommend them.
SEE UPDATED REVIEW BELOW THIS ORIGINAL ONE! Far less costly than Farmers, but you don’t get an agent. In fact, after being a customer for several years. with multiple homes and multiple cars (8 policies ), the only communication is price …
My adjuster is ALWAYS out of the office and can’t get anything done. It is annoying cuz it was one of their drivers that hit me while my car was parked!
I had a car stolen during the holidays. My insurance adjuster was right on schedule with helping me pay for the tow can you when the car was found in Seattle Washington. I live in Portland Oregon. I was reimbursed within 10 days from the time the report went in. Thank you Geico so much for your caring and your professionalism.
The WORST insurance company I’ve ever dealt with! Twice I’ve tried to file a claim, and both times there was a small loophole where they didn’t have to pay. There is no reason to use their renters insurance, they WILL NOT PAY A CLAIM. They find any way around it. IF YOU WANT PEACE OF MIND, DO NOT USE PEMCO.
I sent two full annual payments in because PEMCO said they had not received the first one. Pemco cashed both payments and later refunded one. I just received a notice from PEMCO saying my policy is cancelled for lack of payment. What is …
We have had Pemco for the last two years. Our coverage included three vehicles and our house. While looking for a new home in recent months, we would call Pemco to get coverage quotes for the new houses. Twice they actually removed coverage …
The Pemco web site is very easy to use, and is quite comprehensive. As for Pemco itself, I’m extremely satisfied with the company. I’ve had to submit one claim in the past year, and it couldn’t have been easier / less painful. A great company!
I know they won’t take any action when it comes to our comments. However, recently I bought a brand new Mini Cooper. I’ve been delivery driving for months and I was happy to drive my new car. I decided to put full coverage on my car and it …
PEMCO is actually a “delightful” insurance company! I’ve been with them over 40 years and every claim I’ve had with them was handled very quickly, efficiently with little or no effort on my part.
We have had Pemco insurance on all our vehicles for over ten years and am so much more satisfied with their customer service than we have ever been with other insurance companies. If you have an accident they are very prompt, concerned, and …
What am I paying for? When I submitted a claim after we had a water incursion at our residence, Pemco almost doubled my insurance premium. I’ll end up paying more than if I had paid to repair the damage out of pocket!
I highly recommend Pemco. Their service is second to none; whenever I need help they are timely, friendly and nothing is too much for them. I cannot see a time I will not be a Pemco customer, by far the best insurance company we have worked with.
Edit: I heard back from.them the following day and we were able to get it sorted out. I didn’t catch the name of who I spoke with but I appreciate them fixing the issue. I’ve been a policy holder at Pemco for my entire adult life and have …
Easy and quick to make changes. Instant notification of return or additional premium. Auto ID cards for newly added vehicle is instantaneous. Having the instant chat session available is very nice, too. I enjoy the educational monthly newsletters. Great job, PEMCO.
Horrible website. You can sign up completely online but to make any changes your only options are to call the 800 number or send a message (in which I assume someone will call in a few days) but if you NEED to make changes right away, like …
The coverage is very reasonably priced. We have Pemco insurance on all our vehicles, home, and rentals. We have only had to use our insurance once but the company was very responsive and took care of the claim quickly.
Pemco has always been the Greatest. Its the best Insurance company I have ever had. Now I got brave and did business with them on line and the lady in chat was marvelous got everything changed with no problems at all. Smooth and Easy! 😉
This makes me love them even more.. Thank You pemco for being so very reliable.
I have been with Pemco for years. I recommend it to friends, family and neighbors.
Recently I was struck by a vehicle while walking. I called Pemco for advise. …
I’ve had Pemco for 8 years with my husband and now 14 by myself. I’ve had 1 uninsured motorist claim (2014). Pemco paid the repairs but I repaid what was paid out to fix my car with the years of higher premiums. The premiums ARE TOO HIGH …
I’m consistently impressed by how responsive, supportive, and easy to work with PEMCO has been. Their current online portal makes updating my insurance a breeze and their monthly newsletters even have useful content.
PEMCO has been our auto and home insurance carrier for the past 25 years. They have consistently provided excellent customer service. We are happy with their services and would not consider changing to a different company for any reason.
I just added a new vehicle to our account using their on-line service. I have always called in before as on-line seems there’s always something that you need to talk to someone about or some missing info you need. …
PEMCO agents are tops in the industry. Maureen walked me through transferring coverage from a Shelby GT to a Shelby GT 500. Next order of business, Deliah assisted me on a condo policy claim. Working with both of them, everything went …
Wow, managing my policies and paying the bills on line was super easy with my new on-line account. I even got a $10 Amazon gift card for signing up. I’ve been with Pemco for two years now and haven’t had a claim experience, thankfully. I saved a lot of money over my old insurance company and that’s why I switched.
My husband has used Pemco for over 40 years. We have an auto, home, marine, and umbrella policy with them. We are extremely satisfied with their coverage, and their responsiveness. It is easy and convenient to make changes to our policy(s) on line. We highly recommend Pemco!
I usually call PEMCO, because it’s such a pleasant experience and I always learn something, kinda like continuing ed in insurance. This time I removed a vehicle online, and followed up with chat questions, which were clearly, quickly, and …
I’ve attempted twice to use PEMCO as my insurance company… they may be cheaper but you get what you pay for. I would not recommend them as an insurance provider, the reps/agents are nice enough but that will not help you in the event of …
Simply the easiest and best insurance experience. Have been with PEMCO for 30+ years. Over that time, a couple of claims that were handled quickly and to our complete satisfaction. Web and personal customer service are top-notch!
Excellent products and service. When I was hit by a car while on my bicycle, they handled the claim so well that I did not feel the need for an attorney!
I usually am a person who wants to talk to a representative so that it will go smoother. So when we needed to drop a vehicle I called. It was outside their hours so I decided to use their app. It was the easiest ever! It walks you through …
I have been with PEMCO for years now. They are affordable & treat their customers well. You can call them directly and not have to pay a 10-20% “brokers fee”. The “Roadside Package” is only pennies on the dollar. They truly are a people’s insurance.
Website for account is easy to use. Made changes for vehicle and driver and it only took a few minutes. Even better, it showed right away what the impact was on the policy premium annually and for the rest of the policy period.
In a day and age of electronic passwords and perpetual hold, PEMCO is a shining light of personal touch, professional service and responsiveness. It’s good to have a local option for insurance with a personal touch (Thanks Brendon, you’re Awesome!) and great value.
We’ve always had great low rates with this company with combining home and auto. They’re extremely helpful and courteous every time I’ve ever had to contact them. and the ease of the website and payment portal is awesome. A++ service.
Poor value. Poor communication. I contacted PEMCO regarding our annual renewal declaration. We are now paying a premium based on PEMCO’s assessment to replace our home at $906,075. In my discussion with the agent(s), it was explained to me …
Great customer service! Haven’t needed a claim yet but everyone I talk to is professional, helpful and not salesy. I was able to get my renters insurance reinstated in about 10 minutes! They understand wanting good coverage on a budget. Thank you!
I’ve worked at PEMCO for 26 years and I’ve been a customer for 24. It’s true, when I started I wasn’t eligible for PEMCO insurance because I had a few tickets. Since then, PEMCO’s taken care of me as a customer and an employee. They …
No words can describe the entirety of the great experience I’ve encountered during the times I’ve needed to submit a claim with Pemco which until recently has been next to never. Thank You Pemco for making the process very easy, and your website very functional, and as an ex-software/hardware guy believe me I know. Again, Thank You.
Pemco takes exceptionally good care of its customers. Never had a hassle with a claim. Web portal is very easy to use for managing policies. Excellent company!
PEMCO really took care of me when I had to file a claim. Their customer service rep was friendly and comforting when I was upset, but also super knowledgeable. They told me my claim adjuster would call me the next day after filing the …
I went online to cancel coverage on a truck we no longer own. It was simple and fast! Pemco has always provided great service for us. I would highly recommend them!!
I have been insured with Pemco for many years. The customer service is excellent and that means a lot to me in this increasingly robotic world. I always get live, helpful human beings on the phone when I call. Claims are always handled …
I work at PEMCO…I just paid premium online effortlessly. This was one week after needing additional coverage for our new car–which I handled over the phone on a Saturday. It was a great experience all around. I have the peace of mind …
I’ve been a PEMCO customer for 13+ years, and an employee for 10. Speaking purely from my experience as a customer, I’ve been impressed with the service we’ve received. Before I got married and joined my husband’s policy, I was with several …
We have had car and home insurance through Pemco for a number of years now. Recently, one of our vehicles was totaled in an accident and the claims process was extremely quick and straight forward. Both the claims adjuster and total loss …
I have been with Pemco for nearly 20 years and that is quite the opportunity to make mistakes and show cracks in a facade of service. But they have been perfect throughout, every interaction is professional and positive even when talking about claims. Their website is actually useable, I shouldn’t be surprised but I am.
I got into a auto accident/wasn’t my fault the other driver had Pemco Insurance I thought that’s ok because there one of the best.Well it’s been my worst nightmare I can imagine ,I called a claims adjuster like I’m supposed to ,They …
We’ve been Pemco customers for 28 years. No other insurance company has been able to beat Pemco’s rates! It took only seconds on-line to add a new vehicle to our policy. Each time I call, I’ve been greeted with a friendly customer …
We have been very pleased with the customer service and quick response from Pemco. This includes several claims since 1990 (long term member) and also general adjustments on our insurance policy. I call at least once a year and they …
Helen made the experience of changing insurance companies very easy and seamless. My sister-in- law was my insurance go to person for many, many years until she recently retired. Finding Pemco Insurance and Helen makes me feel at home again. .
My dad has been a loyal Pemco customer for years, so when I went on my own insurance, I used Pemco too. They increased my rate after 1 towing charge (which they told me explicitly wouldn’t increase my rate), because I bought a newer, safer …
I have been part of the Pemco family for 44 years and have never even considered another insurance company to care for me!
Thank you, and please REMEMBER my name! Lol
I hit a curb on way back from doing a Doordash delivery, which caused some body damage to my car. I’ve been a customer for over six years and I followed up with PEMCO. I have a full coverage on my car and according to them, my claim was …
Pemco is the worst when it comes to customer service. My vehicle was totaled by someone covered by Pemco, and the advisor Keisha Roberts never answers calls or voicemails. I’ve currently have missed work and have came out of my own pockets due to their lack of communication. This has been the worst experience I’ve ever encountered.
I have only received stellar service from PEMCO for decades. My current agent, Kelly, of 5 years (like others in the past) always promptly responds to my calls or emails with the utmost professionalism and patience. “Helpful” doesn’t even begin to describe him. PEMCO’s value has been excellent for me.
I love how easy pemco is to work with. I had a car stolen and they took care of it with hardly any fuss(except over the brand new tires but whatever…)
Then I replaced that car and signed my new one up online in about 5 minutes.
Awesome.
Always the most friendly and down to earth representatives to work with or ask any questions. Quick service, local.
Great company, we have been with them 4+ years now, awesome coverages and we pay …
Pemco has been taking great care of my insurance needs for over 30 years now. Their customer service is exceptional. They have a reputation for having higher than average rates, but my insurance premiums are actually lower than most. …
PEMCO is my third car insurance company because my last insurance company could not offer home insurance needed for a mortgage lender. That was 3 years ago, so glad I switched! My calls and emails are always handled promptly and …
I have been with Pemco for over a year and had a bundle insurance for home and auto. I changed vehicle and requested a quote and basically came back with almost 3x my cost claiming it was the vehicle. I have had same car brand new and never …
Using this website to make changes has helped immensely! I just sold a car at 9:30pm tonight and I just came here as soon as the new owners drove the car away to remove it from my policy – mainly for my peace of mind. So great! So easy!
I was shopping for an affordable home and auto insurance and my coworker recommended PEMCO. The tree fell on my deck last year and I was so scared. The PEMCO representative was very professional and the office to check my house for repair …
PEMCO continues to be easy and responsive to use and is always very competitive for rates. I’ve always had great service over the phone or using their easy website. We have been with them for years since I was added as a new driver in High School to now just adding our son in High School. Love PEMCO!
My Mom and Dad turned me on to Pemco back in 2000 and I became a customer in 2001. I have been a satisfied customer for the last 20 years!
I have 3 vehicles, a boat and a trailer all on Pemco Insurance policies.They are a great LOCAL/SEATTLE company and I will never switch.
i received a note saying that my HOI was deficient from escrow. This had never happened before and so I got a hold of Jill and she remedied the entire situation. Documentation, the works. Very pleased since 1986.
PEMCO has great customer service, particularly when I call. There’s little to no waiting before I’m talking with an agent and getting my questions answered.
I’ve had Pemco for quite some time. Recently I was rear-ended in my brand new car, and the driver that hit me had the bare minimum insurance, so I had to rely on Sharise at Pemco to take me through my options. I was taken care of, and my car was fixed, and I’m very thankful for Pemco, and I will continue to be a customer of theirs.
I love Pemco! We have had this insurance for decades …. fast, responsive, and in stressful situations, they remain calm and friendly. It is true peace of mind. Easy to manage your policy online too!
Love Pemco !!!!! Extremely professional with can do / above and beyond the rest !!!! Looking for a solid insurance company look no further !!! They have everything under one umbrella with a super easy website so you can pick and …
Last year we switched to email notices. It worked great for our auto insurance, but never received any notice for our homeowner insurance, until a notice of “pending cancelation”! Switching back to snail mail today!
I have had a couple of claims with Pemco and they have always been very easy to work with and very supportive. It’s nice not having to worry about Insurance
I have been with PEMCO for 48 years and they have always provided me with the very best service. When someone totaled out my car, I was given more than a fair value for it. How many companies do that?
PEMCO is the best insurance company! They have taken great care of us throughout the years. They’ve provided us with outstanding customer service; timeless newsletters packed full of important information and things to know; …
They will squeeze every drop out of you they can. Even simple things like refunding you the money by backdating when you stopped driving the vehicle: nope. “That’s not our policy.” There is very little attention given to real, human, customer service. I will be switching.
I can’t say enough about Pemco. They are everything we want and need in an insurance company and more. I price and product compare every year when our premiums are due and no other company can touch the price or the high level of insurance we get from Pemco. From the Northwest for those of us in the Northwest – Pemco is simply the best!
I’m not one to write reviews. However, PEMCO has been very good to me. Their auto insurance rates are great and their home insurance is just the same. We’ve had restoration done that was covered by insurance and their team always kept me informed and they were very quick to respond.
I called roadside assistant since I needed my car towed to a locksmith that was 5 min away. They said there was a 5 hour wait for a tow truck. I waited and they kept sending me text messages saying they were actively monitoring the …
The account section of their website is extremely user friendly. You can add/edit your auto policy in a few simple clicks, they email you the updated documents, and you’re good to go. It’s also super easy to see my auto policy, homeowners …
After spending years with a well known insurance carrier, then switching to Pemco, the difference is extraordinary. Pemco has excellent customer service, welcome questions, very helpful, are very professional, and saved me over $1,000 per year by switching. Recommend the Pemco family very highly.
I’ve been with Pemco for over a few decades, and have had a few home and auto claims that they handled quickly, fairly, and with no suprises. All with no reactive rate increases. I couldn’t be happier.
I’ve been with Pemco since 2007 for my auto insurance. Never once filed a claim, have a clean driving record, I’m now 14 years older (and I wasn’t a “high-risk” youth to begin with), my current vehicle (2013 Honda CRV) has depreciated in …
I have had PEMCO vehicle insurance since I started driving a long time ago. PEMCO has been consistently great in service, coverage and handling all my insurance needs for 40+ years. They have been there any and every time I’ve needed them. …
I’m paying the pemco bill automatically through my bank. Every year, the bill sent to my bank for payment seems to be short. I then get a notice that my insurance is about to be cancelled. Very unimpressed. Please update your billing …
Overall, a reasonable insurance company to deal with. However, PEMCO’s under insured motorist coverage is less than stellar. Car was rear-ended while I was towing it behind my motor home in Pennsylvania. Repair and incidental costs to …
Been a loyal customer at PEMCO for many, many years. Currently have a claim since July and I’ve had horrible customer service from the claim adjuster from PEMCO. Lost count on how many times I called her and had to leave voice messages with …
We have had Pemco insurance since we left a national company in 2008. Pemco is not always the cheapest, although I did have USAA tell me they could not beat Pemco’s premiums, but the service that we have received over the years has been …
My agent Shay Strathy is the best. She answers my calls on weekends and after hours. She helps me with things that are not even her department to deal with. I feel safe being under her care at Pemco.
I have been with Pemco many years, never had an accident or driving citation. My car is now 4 years old. I am a home-owner.
As I avoid debt, I have no credit report, so I’ve never had the price-break …
After 10 years of being a customer and paying premiums, the first time I needed to file a claim it was denied on a technicality. Pemco definitely did not have my back. Very disappointed and will be shopping around for new auto and homeowner’s insurance.
So I got into an accident – completely my fault – and the backlog for repairs is months out. I totally understand that. However the communication from MY OWN INSURANCE COMPANY is atrocious. The injury claims department tells me since I was …
Pemco is amazing! Our house flooded during the Pandemic 7/18/2020 only 2 weeks after switching to Pemco and we were so thankful we switched. They really take care of their customers and really seem to ACTUALLY care about their customers……. …
PEMCO the public employees mutual etc. etc. is no longer in and for public employees. PEMCO has said that if you get a rock chip go into one of their providers and they will take care of it for no charge. When I went in I was requirted to …
I often look up information on the PEMCO website regarding my auto or homeowner policies, and to sometimes make changes. The site is well organized and fast. I have had excellent experience with PEMCO whenever I have questions, and on the …
Been with PEMCO 3 1/2 years now and they have not raised my rates like every other company I’ve been with over the last 42 years. I have many vehicles some of witch I store with Comprehensive while not driving and it’s been a pleasant …
I was just made aware that Pempco charges more to people who do not own homes. I was just informed by a Pemco employee that if you rent, Pemco considers you “not as reliable” as someone that owns a home. I find this very discriminatory, …
It has taken 2 weeks three emails and finally a phone call in order to access pemco website. Now that I finally got in. I cannot find my policy coverage. Left Geico to go with pemco Think that was a mistake. Some one needs to tell me how I …
I love PEMCO. My favorite feature is that when I call, if I need to, I get a real person immediately and am never on an annoying voice system!!! Thank you for hiring people and allowing me to interact with folks. This is truly one of my …
Sue was so easy to work with, proficient and caring. Pemco had the best rates in the industry and even beat progressive.This will be my “forever” insurance company.
Pemco has insured everything for me for about 35 years now. Highly recommend this company and their fair pricing. The responsive and friendly staff gets the job done with a smile, or at least a smiling voice. I would never change without a very compelling reason.
Love this company. After being with this company and never making a claim (20+ years) I was very surprised how quickly they cut me a check for my vehicle. It was totaled because of a battery fire. I upgrade or make sure I have enough …
Very poor communication. There were some changes made to my policy that I was unaware of and when I called to inquire when I was cover to I was told 4/20. When I called 4/20 to cancel I was told that there was a balance due that I had to …
I’ve had Pemco insurance for many years and I’m very happy with this insurance company. They really take of you when you need their help with a claim. I’ve never had a issue with them easy to work with. I totally recommend them.
Cancelled car insurance – they moved my ex to different policy and continued to take payments from my account to cover ex insurance! No bueno. Cancelled homeowner as I do not own home any longer and was told no can do, the mortgage was …
PEMCO has insured my vehicles since June 1977. Subsequent insurance as a Renter, then as a Homeowner; then with an Earthquake policy (now placed by Pemco (via Geovera); and finally an Umbrella Policy. My initial agent long ago retired, so …
Our home insurance policy went up 68% in the past 5 years. No claims, no credit issues, no payment delays. No excuses, or good reasons provided by Pemco either, other than ripping off its customers. …
Pemco insurance has been wonderful. Responsive to incidents that involved self/children when it was not our fault.
When dealing with matters (windshield damage due to wind, home owner’s issues) …
I have always had the BEST customer service with Pemco. Always responsive, always a live person on the phone without waiting, or having to go through a “robo” process to get to that person. I have been with this company since 1977, and would never consider moving to any other insurance.
We have had Pemco as our primary insurance for the last 6 years. We have no issue with adding or removing policies. No run arounds or long wait times…..
kinda crazy how auto policies vary
between carriers. pemco offers me very good coverage (their minimum is better than others mid-grade policies) and the cheapest. it’s nearly half what the other …
PEMCO has been my insurance company since 1979. It has always been shown to be a very reputable and high quality company. It’s representatives have always demonstrated a very positive, professionally responsive and helpful attitude whenever I needed their services.
Horrible service. I was hit in the parking lot by one of their customers. Claims adjuster Brittney was rude. Deliberately stalling on my claim. I can’t even get an estimate.I guess they don’t realize even a GEICO customer could be a …
Been insured with PEMCO since 1966 first car!! I have had excellent car and renters insurance policies. Very helpful customer service always and the website works great for me too.
I’ve been a Pemco customer since 2006 no claims, no tickets… Pemco jacked my premiums up 30% due to an insurance law that never went through based on credit scores. Unwilling to work with their loyal consumer I switched to Connect and save almost 40% on my premiums. Pemco thank you for motivating me to save money!
Pemco really IS like me! I like things straighforward, easy to comprehend. Don’t like having to spend a bunch of time on this stuff. My experience using the online portal was super easy, quick, straightforward, and my mission accomplished.
So disappointed in this company. I have been with them for the last 7 years and their rates are good. But after paying off our house I have had so many problems getting automatic deduction for my home owners insurance. They have …
I’ve only had pemco insurance for a couple months but so far the agents have been exception in providing customer service and making sure I understand whatever my needs may be thank you Pemco
I really wanted to spend my money with, and put my trust in a local company. When I was looking for a renters insurance policy several months ago, Pemco was my first choice! I am in the process of buying a car, and Sue, my lovely agent in …
I remembered growing up in Seattle and have a savings account at school through Pemco.
That was 60 years ago and the name was still familiar to me so when I was …
I find PEMCO’s website very easy to maneuver in and find my way around quite easily. I generally find the information I am looking for quickly. I highly recommend the Company and the site.
Pemco is absolutely the worst auto insurance, I have been with them for 12 years I never had accident or tickets but last February I had accident but they treated me very bad they took my car with my belongings in and they send me some of …
Each claim I have had to make, and there has been a few over my time with PEMCO, has been handled professionally, promptly and with courtesy and kindness without any hassles. I am a 73 yrs old single woman who has been with three or four …
Shopped around when looking for lower insurance rates. For me, Pemco was quite a bit lower than my previous company. They get back to me quickly and with a full, complete response, not some one line answer to a question. Their website is …
This Pemco Insurance Company is the worst when it comes to claim for an accident. One of their customers hit her car directly on to our shop’s door on 04/19/22. Until now 3 weeks they don’t want to do anything about it. Judy Gray is the …
At Pemco I was able to get the absolute best price out of 4 other insurance companies I got quotes for. In addition to that, my rep was extremely knowledgeable and made the process for buying new insurance simple and painless. Highly recommend!
This company does not care about customers. Do not set up auto pay or insure anything their polices show they are classless auto pay they force it on you then if something happens they do not care stay away.
I am very happy to have switched to PEMCO. So much easier and less complicated than the other insurance I had. My agent, Rachel Combs, is a fantastic person to help me anytime I call or e-mail.
I have purchased PEMCO Insurance for at least nine years now and am amazed at the level of service I receive. I also bundle my homeowners policies with PEMCO and receive a discount. Additionally, working with the same agent as I did when …
Love being able to make changes online and the website is so easy to maneuver in. When I do need to talk with someone, they are so friendly and helpful! Thanks to Michael McDaeth who assisted me today!
In reference to the local and online service…. So far, our experience has been easy and efficient. (They also offered the best value compared to other companies.) The team is an email or phone call away and they respond quickly. Paying …
I have had PEMCO for over 30 years and their rates have always been good, plus the local customer service is great! I’ve never had a problem with them.
My rating is mostly because of our stellar agent, John Rousey. One in a million.
[Edit added 5/29/2022} I forgot to mention the great service of John’s …
Very good rates for teenage drivers. Apples to apples rates against geico, progressive and others didn’t even come close. They have better customer service as well.
I have been a member of Pemco since 2013. I never had any claims until last year, when my foot came off my brake at a stop light, and hit a vehicle in front of me, under 10 mph, no air bags, slight damage to the gentleman’s bumper. Pemco …
I rate you ” 0″ .
because I am not happy with your company. The time that I needed after 8 years of being a member I was not supported by PEMCO and now after 5 months of not even …
I have had my homeowners and rental properties insured there for many years. I moved my auto coverage from PEMCO a few years ago as i got a hugely lower premium. However, i recently was hit by a PEMCO insured was a total loss. in all my …
I have had my home and auto insurance thru PEMCO for years. The few car insurance claims I’ve had were resolved quickly and efficiently. They have great rates, partly because they don’t insure new drivers or drivers with multiple recent tickets or accidents. I’d recommend PEMCO to anyone who can qualify.
I’ve had Pemco for a couple years now. I felt my premium was exspensive until a tree limb fell on my car during a wind storm last year. I called Pemco, spoke to an agent for 5 minutes and that was it. They instructed me to pick up a rental …
Great service and great prices. I moved from Geico which started going downhill and then was hitting bottom on service and prices. PEMCO was a blessing to find after Geico.
Always a prompt friendly helpful reply – all questions answered, professional on the phone but also user friendly online. Members for over 15 years and looking forward to the next 15!
There is no way to set automatic payments for 6-months policy premiums. Every 6 months Pemco sends me a notice about my auto policy being cancelled because they can’t notify me when my next payment is due and for how much. Talking to …
Totally scam.
I asked in phone to see if my situation will be covered by my insurance policy, the customer service asked me I have to open a claim then someone will call me. …
They may be good in processing claims but they dont care when it counts. Had a small area seep issue in the kitchen dishwasher drain inside the wall. Overtime when it became noticeable from the adjoining wooden floor, they came in and broke …
I was a pemco customer years ago. They were always raising my rates with no explanation. I had forgotten this until just now when i was reading the reviews of the many other people they have done this to. …
They raise their prices constantly and their customer, especially claims is pretty much non existent. They really don’t seem to care about individual customers, only about the company. Really disappointed as a whole, both with my home and auto policies.
Great Insurance company. I’ve been with Pemco for over 10 years and it’s a great insurance company to be apart of. The rates are great the customer service is always great. Even if a have a random question they’re always ready and …
I have been insured by Pemco since 1973, when I learned how to drive. Pemco has always treated me fair. Helped me whenever I had a claim and always has great customer service. I recommend Pemco whenever someone asks me about insurance.
Brianna was so helpful: pleasant, polite, patient and worked very hard to advise me and to adjust my car policy to my current needs. It was a very professional and caring experience. Thank you Brianna.
Been with the company 40+ years. Good history with them on our part. Would not total my car even though it was clearly damaged beyond repair with it still being safe to drive. Claims adjustor Brittany or Bridget, forgot her name but she …
Excellent company. Have used their auto and home insurance for 30+ years. Over that time we’ve submitted perhaps 6 claims, all of which were fairly and promptly resolved with no hassle or debate. Great service on every contact.
I love this regional insurance company!! You don’t get stuck with higher rates due to calamities that happen in other parts of the US. Rates dependent on what happens around here, which isn’t as much in the way of weather and wildfires. …
Our car was broken into this summer while on vacation, and our family lost a ton of precious gear. I was initially skeptical that we would recover our valuables, or their value, but working with PEMCO has proved me wrong. Our claim adjuster …
If you can find an auto insurance provider with better service, go for it. PEMCO has superb customer service for accidents or just enquiries. We have been with PEMCO about 15 years and they are one of those few companies that you admire after every interaction.
Good coverage, great service. I like the discount I get from packaging with renters insurance. Never a problem with claims – always resolved promptly. I also appreciate the convenience of the on-line transactions feature. Never a glitch.
Pemco Insurance has been awesome. I have been with them for 6 months. So far so good. They were the cheapest and best rate for my Home, Auto, Boat and RV Insurance. They have great customer service and a website that is very easy to use. …
Ray Rios assisted me with a quote, a cancellation, and provided info for additional services that could be quite beneficial… very patient and polite and Pemco has always been affordable.
Competitive advertisements what to start their conversations with amounts at half the value required. Yet, maintenance costs keep going up and retirement usage goes down, especially the last two years. Changes are coming.
Being burglarized is a scary experience for a 63 year old woman such as myself and from the very moment I called my PEMCO adjuster,.Nicki Ewing, and I felt relief and some comfort settle over me. She was professional yet thoughtful and …
This insurance company is a joke! They don’t care if your rental property is billing you if you don’t have renters insurance which I do but I have to pay you guys and pay rental property management 15.00 for quote no insurance I just called …
Our agent went above and beyond to make sure we were informed on our policy and it was an amazing deal! We will definitely be sticking with PEMCO for our auto and renters insurance 🙂
We recently changed insurance carriers (to Pemco) and then within a couple of months had to file a homeowners insurance claim (water leak/damage). In over 20 years with our previous insurance carrier we had not filed a homeowners claim and …
We recently had a break-in and items stolen from our house. Pemco, and specifically Nickie Eweing, were awesome to work with. They were highly communicative, quick to respond and helpful through the entire process. While I do not hope to have to use my home owners insurance again, I really enjoyed working with Pemco and Nickie.
My home is a disaster zone…. and Pemco is not going to cover the damage! Flooded from a leaking ice maker line and undiscovered for 4 months. And Pemco has a tiny typed exclusion stating no water damage will be covered after 14 days. So …
Pemco Driving monitor is dangerous. Pressures people who don’t drive much, to drive more in a short amount of time. It demands to be activated as an app 24/7 (presumable to suck data?), even if its used rarely. When I needed it to work preparing to drive in snow it would not work so I deleted it.
Be careful check your monthly charges . Didn’t pay attention to my direct payments and my renewals .Since August 2022 been being charged on home owners and car insurance more then double ! They said it’s for this and that . But I called …
Pemco is outrageous, my insurance cost for a house plus an ADU has gone up 15% this year (Dec 22 invoice), after having gone up 14% the previous year, for NO reason! No claims, no issues whatsoever to drive this, I will NOT use them ever again and encourage others to think twice about this company
Policy rate hike of 75% , over $3,000 a year. Old accident rolled off, credit rate improved substantially, debt decreased substantially. Entire situation improved greatly and my rate increased by over $3,000 a year. Getting apple to apple …
Been with Pemco for a couple of years now. Never had a problem with them. But this past year my credit score score dropped a bit and Pemco decided to raised my premiums based off of my credit score. Not based on my driving record (which no …
They have always taken care of my needs with me always in mind. They answered all my noob questions and have always worked well when I needed them. Best prices, service and local to my area. Gotta love feeling like I’m paying for a service I can actually enjoy. They are my go to choice.
PEMCO Insurance Adjuster NICKIE EWING is the most helpful agent I have ever dealt with! She is very friendly and professional with TOP NOTCH customer service! Wish there was more people like her!
Good & timely cooperation/ coordination between PEMCO and my Toyota repair shop for replacing my stolen catalytic converter. Rather surprised it resulted in $200 increase in premium the following year: was advised that “comprehensive insured claims add to expenses.”
I have Unfortunately had to access the benefits of my plan multiple times within the last few years. Pemco has always been amazing to deal with. They are always Fast and easy with great communication and agents!
I had PEMCO for 3 year and a be never had a problem with them until now. I had one agent tell me that I couldn’t afford two brand new cars on my policy alone so I must have someone living in my house with me. They tried to force me to put …
Pemco always takes care of our needs in a timetable and be professional manner, whether it’s a new roof, a car repair, or new windows. They offer competitive premiums and never give us a difficult time when we make a claim. It’s a great insurance company.
Terrible company! They won’t have your back when you need them. We had a hit and run claim. They told us our choice was to wait 3-4 months to get into preferred body shop or pay the difference to use a local body shop. My wife and I both …
The response to our loss (jewelry) was quickly handled. It was easy, all questions , concerns were easily addressed. Nickie was amazing! I appreciate everything she did for us. I am so happy we have PEMCO! Thank you Nickie!!
I have been a Pemco customer for many years and the thing that stands out foremost in my mind is the customer service. I love that I always get a real person when I call. I do not have to waste time trying to navigate through endless …
Customer service is pretty good. Friendly and has always been available when I call.
Only complaint would be the rising cost each policy renewal. They get you in at …
The last few days our family was living under the darkest clouds of sadness and devastation for our son’s car caught fire while he was on his way to a job interview. He got out safely with some minor burns on his hand, but all his tattoo …
I had a bad experience with PEMCO a few months ago, but they took care of it. I am here to change my review/
Recently, I purchased a car on my own. I had to start my own insurance policy. …
To start off, I am an insurance agent with another carrier, and have been for six years now. I do not insure with my company because the rates are high for single people who are not homeowners. I started with Pemco and things went smooth, …
I’m not a customer of PEMCO, but I was in an accident with one of their customers and wanted to use this forum to say thank you to Lynne B. out of Bellevue for all her help through the situation. Everything moved very quickly and the …
Pemco is such a great insurance company. I always talk to a person and not a machine. All my questions are answered while I’m on the phone. The people that answer the phone are the ones that have the knowledge. Never get a call back. …
Kudos on your website. I actually was able to change my address in a way that made sense to a non-techie. Thanks !
I’ve been with pemco for almost 7 years. Never filed a claim. I was just informed they would not renew my homeowners policy for very minor, easily fixable issues with my property. I’ll never use them again.
It’s been almost a month since I was hit by a driver with Pemco Insurance and my calls and emails are not being returned, it’s looking pretty sketchy. Their communication with the body shop has been horrible and everytime I’ve been able to …
PEMCO is always there to take care of my insurance needs in a professional and caring manner!
My only issue is that the renewal system missed sending me a notice of payment due and I received a policy is due to be cancelled notice!
At least to me the Pemco web page is not intuitively designed. To change coverage is not under a Heading rather what I would call hidden under “My Account” >”Overview” then the next page flow is scattered with other choices but there is a …
By far the best web site and customer service out of the various major insurers we’ve used over the years. They treat you like a competent, living, breathing human, which is exceptionally rare and valuable to me. Their rates aren’t the …
Not only have my parents been customers for decades, but my own experience with Pemco has been nothing short of incredible. Super easy to work with, customer service rocks, and – at the risk of sounding cliche – I literally feel like I have a friend in Pemco. Never going elsewhere!
We have been with PEMCO for 4 years. In the past, we have shopped insurance every year, but since PEMCO, we have found them to be the best available in regards to customer service and support, plus all of the above comes with a competitive cost. STAY with US PEMCO!!
As a customer for 28 years, I have had great customer service when I have questions, request a policy change, or need coverage for an incident. The agents often suggest ways to save on the rates.
Due to a freak ice storm, we had to use our policy as relatively new customers. We were taken care of like we had been life long customers. Very glad we made the switch from USAA.
Pemco hits the mark on all levels. We have homeowners and auto insurance and have been very impressed with quick service and ease of making claims.
Horrible insurance, the worst i ever had. Leaving them for good! Wouldn’t approve repairs under comprehensive coverage for almost a month, adjusters are lying and trying to bend the policy to their benefits, when reached out to their …
Great customer service . Quick and professional
A branch took out my electricity during a snow storm and left a live wire laying in my yard and driveway for 48 hours. My adjuster was the best. Her kind consideration and helpful suggestions made getting through the whole ordeal so much more bearable.
We’ve had PEMCO for over 25 years and they’ve always been prompt and helpful with any issue which rose up. For example, in the year after we bought our current house, the roof had pieces blowing off from about day one. The claim adjuster …
Extremely helpful, when my budgeting fails, if i just call them, they have good suggestions and helpful options. Just tremendous service. TYSM.
Poor customer service all around. I have been a customer since I was 15, almost 16 years now and had been very happy. After purchasing our second home this year, they have had lousy communication with us, causing a lot of frustration. …
We have been customers for years. We’ve watched our rates go up every year despite a single claim or issue. Other companies reward customers for no claims, but Pemco rewards with premium increases.
Excellent service!!!! Our all family is with PEMCO over 5 year and we so satisfied with prices and outstanding services for our auto and home insurances!!!
Price hikes this year were astronomical. Good service, but very disappointed in the procing!
PEMCO is the best insurance company we’ve ever had. Because of this, we’ve been their customer for over 30 years. Never a problem that they don’t resolve quickly, easily, and completely to our satisfaction.
Pemco has always been very helpful and courteous great company.
I used to switch insurance every 6 months to try to save money. I have always been a safe driver, no accidents but insurance companies treated me like a criminal. Finally I switched to Pemco, after the first policy expired I shopped around, …
PEMCO has always been a reliable insurer. I have been a customer for more than 20 years and they have always provided great service at a fair price.
I would like everyone to know that as of September 9 2021 Pemco has dropped its discount on home owners NW affinity. They also are not offering any veteran’s discount or longevity discount. So much for standing behind our NW Community. Just please be aware of this.
Efficient, responsible, and actually fun to deal with. Never had a bad experience with Pemco.
Their job is to deny you coverage right from the start. Their adjuster will use every trick they have. Avoid them at all cost
Someone who had their insurance ran into our vehicle. I have a 3rd row suv, they refused to pay much for depreciation, and gave us a tiny compact car for a family of 4 who had a large SUV regularly. They also were so incredibly hard to …
Love Pemco. I make all my changes on line, quick and easy. Had to make a claim on my house and they were quick to respond and easy to work with. highly recommend them.
When I had my auto accident, PEMCO provided the service and support needed to address the claim quickly and fairly to my claim.
Pemco has always had our back and I am always pleased with our outstanding service contact, Erick Scott. I highly recommend Pemco.
SEE UPDATED REVIEW BELOW THIS ORIGINAL ONE! Far less costly than Farmers, but you don’t get an agent. In fact, after being a customer for several years. with multiple homes and multiple cars (8 policies ), the only communication is price …
Fast easy great price what else do you need
My adjuster is ALWAYS out of the office and can’t get anything done. It is annoying cuz it was one of their drivers that hit me while my car was parked!
Insurance is a necessary evil – but at least PEMCO has the best rates. Their website is easy to understand and easy to follow.
I had a car stolen during the holidays. My insurance adjuster was right on schedule with helping me pay for the tow can you when the car was found in Seattle Washington. I live in Portland Oregon. I was reimbursed within 10 days from the time the report went in. Thank you Geico so much for your caring and your professionalism.
The WORST insurance company I’ve ever dealt with! Twice I’ve tried to file a claim, and both times there was a small loophole where they didn’t have to pay. There is no reason to use their renters insurance, they WILL NOT PAY A CLAIM. They find any way around it. IF YOU WANT PEACE OF MIND, DO NOT USE PEMCO.
I sent two full annual payments in because PEMCO said they had not received the first one. Pemco cashed both payments and later refunded one. I just received a notice from PEMCO saying my policy is cancelled for lack of payment. What is …
We have had Pemco for the last two years. Our coverage included three vehicles and our house. While looking for a new home in recent months, we would call Pemco to get coverage quotes for the new houses. Twice they actually removed coverage …
The Pemco web site is very easy to use, and is quite comprehensive. As for Pemco itself, I’m extremely satisfied with the company. I’ve had to submit one claim in the past year, and it couldn’t have been easier / less painful. A great company!
I know they won’t take any action when it comes to our comments. However, recently I bought a brand new Mini Cooper. I’ve been delivery driving for months and I was happy to drive my new car. I decided to put full coverage on my car and it …
PEMCO is actually a “delightful” insurance company! I’ve been with them over 40 years and every claim I’ve had with them was handled very quickly, efficiently with little or no effort on my part.
We have had Pemco insurance on all our vehicles for over ten years and am so much more satisfied with their customer service than we have ever been with other insurance companies. If you have an accident they are very prompt, concerned, and …
What am I paying for? When I submitted a claim after we had a water incursion at our residence, Pemco almost doubled my insurance premium. I’ll end up paying more than if I had paid to repair the damage out of pocket!
I highly recommend Pemco. Their service is second to none; whenever I need help they are timely, friendly and nothing is too much for them. I cannot see a time I will not be a Pemco customer, by far the best insurance company we have worked with.
Go with them if you want, just don’t make a claim on your renters insurance…..
Edit: I heard back from.them the following day and we were able to get it sorted out. I didn’t catch the name of who I spoke with but I appreciate them fixing the issue. I’ve been a policy holder at Pemco for my entire adult life and have …
Easy and quick to make changes. Instant notification of return or additional premium. Auto ID cards for newly added vehicle is instantaneous. Having the instant chat session available is very nice, too. I enjoy the educational monthly newsletters. Great job, PEMCO.
Horrible website. You can sign up completely online but to make any changes your only options are to call the 800 number or send a message (in which I assume someone will call in a few days) but if you NEED to make changes right away, like …
Pemco A great place to do Buisness with. Great Service
The coverage is very reasonably priced. We have Pemco insurance on all our vehicles, home, and rentals. We have only had to use our insurance once but the company was very responsive and took care of the claim quickly.
Pemco has always been the Greatest. Its the best Insurance company I have ever had. Now I got brave and did business with them on line and the lady in chat was marvelous got everything changed with no problems at all. Smooth and Easy! 😉
This makes me love them even more.. Thank You pemco for being so very reliable.
I have been with Pemco for years. I recommend it to friends, family and neighbors.
Recently I was struck by a vehicle while walking. I called Pemco for advise. …
I’ve had Pemco for 8 years with my husband and now 14 by myself. I’ve had 1 uninsured motorist claim (2014). Pemco paid the repairs but I repaid what was paid out to fix my car with the years of higher premiums. The premiums ARE TOO HIGH …
Love working with these people. 39 years and counting.
I’m consistently impressed by how responsive, supportive, and easy to work with PEMCO has been. Their current online portal makes updating my insurance a breeze and their monthly newsletters even have useful content.
We have been with Pemco since the 1970’s. They have always been great to work with. Adding a vehicle to our account was so easy!
PEMCO has been our auto and home insurance carrier for the past 25 years. They have consistently provided excellent customer service. We are happy with their services and would not consider changing to a different company for any reason.
I just added a new vehicle to our account using their on-line service. I have always called in before as on-line seems there’s always something that you need to talk to someone about or some missing info you need. …
Policy holder for 46 years and always had great service.
PEMCO agents are tops in the industry. Maureen walked me through transferring coverage from a Shelby GT to a Shelby GT 500. Next order of business, Deliah assisted me on a condo policy claim. Working with both of them, everything went …
Wow, managing my policies and paying the bills on line was super easy with my new on-line account. I even got a $10 Amazon gift card for signing up. I’ve been with Pemco for two years now and haven’t had a claim experience, thankfully. I saved a lot of money over my old insurance company and that’s why I switched.
My husband has used Pemco for over 40 years. We have an auto, home, marine, and umbrella policy with them. We are extremely satisfied with their coverage, and their responsiveness. It is easy and convenient to make changes to our policy(s) on line. We highly recommend Pemco!
We were very pleased with the customer service for PEMCO, as well as the affordable premiums for the last two years.
I usually call PEMCO, because it’s such a pleasant experience and I always learn something, kinda like continuing ed in insurance. This time I removed a vehicle online, and followed up with chat questions, which were clearly, quickly, and …
I’ve attempted twice to use PEMCO as my insurance company… they may be cheaper but you get what you pay for. I would not recommend them as an insurance provider, the reps/agents are nice enough but that will not help you in the event of …
Very good experience with them had them since high school and great communication and great customer services
Simply the easiest and best insurance experience. Have been with PEMCO for 30+ years. Over that time, a couple of claims that were handled quickly and to our complete satisfaction. Web and personal customer service are top-notch!
Excellent products and service. When I was hit by a car while on my bicycle, they handled the claim so well that I did not feel the need for an attorney!
I usually am a person who wants to talk to a representative so that it will go smoother. So when we needed to drop a vehicle I called. It was outside their hours so I decided to use their app. It was the easiest ever! It walks you through …
I have been with PEMCO for years now. They are affordable & treat their customers well. You can call them directly and not have to pay a 10-20% “brokers fee”. The “Roadside Package” is only pennies on the dollar. They truly are a people’s insurance.
Website for account is easy to use. Made changes for vehicle and driver and it only took a few minutes. Even better, it showed right away what the impact was on the policy premium annually and for the rest of the policy period.
In a day and age of electronic passwords and perpetual hold, PEMCO is a shining light of personal touch, professional service and responsiveness. It’s good to have a local option for insurance with a personal touch (Thanks Brendon, you’re Awesome!) and great value.
We’ve always had great low rates with this company with combining home and auto. They’re extremely helpful and courteous every time I’ve ever had to contact them. and the ease of the website and payment portal is awesome. A++ service.
Poor value. Poor communication. I contacted PEMCO regarding our annual renewal declaration. We are now paying a premium based on PEMCO’s assessment to replace our home at $906,075. In my discussion with the agent(s), it was explained to me …
Great customer service! Haven’t needed a claim yet but everyone I talk to is professional, helpful and not salesy. I was able to get my renters insurance reinstated in about 10 minutes! They understand wanting good coverage on a budget. Thank you!
Been with PEMCO for almost 50 years and have always been treated so nice and with great understanding. Thank You
Honest, upfront, and no sidestepping issues. A willingness to help in ALL ways.
Pemco listens and is truly a friend when you need one. Worth 10 stars.
I’ve worked at PEMCO for 26 years and I’ve been a customer for 24. It’s true, when I started I wasn’t eligible for PEMCO insurance because I had a few tickets. Since then, PEMCO’s taken care of me as a customer and an employee. They …
Pemco has always settled claims FAST and FAIRLY. Just deleted an older vehicle that I sold, added a new one I bought. Easy Peasy 6 minutes.
No words can describe the entirety of the great experience I’ve encountered during the times I’ve needed to submit a claim with Pemco which until recently has been next to never. Thank You Pemco for making the process very easy, and your website very functional, and as an ex-software/hardware guy believe me I know. Again, Thank You.
Pemco takes exceptionally good care of its customers. Never had a hassle with a claim. Web portal is very easy to use for managing policies. Excellent company!
PEMCO really took care of me when I had to file a claim. Their customer service rep was friendly and comforting when I was upset, but also super knowledgeable. They told me my claim adjuster would call me the next day after filing the …
We’ve been with Pemco for 45 years. They’ve always treated us very fairly and their premiums can’t be beat. First class organization!
I went online to cancel coverage on a truck we no longer own. It was simple and fast! Pemco has always provided great service for us. I would highly recommend them!!
I have been insured with Pemco for many years. The customer service is excellent and that means a lot to me in this increasingly robotic world. I always get live, helpful human beings on the phone when I call. Claims are always handled …
I work at PEMCO…I just paid premium online effortlessly. This was one week after needing additional coverage for our new car–which I handled over the phone on a Saturday. It was a great experience all around. I have the peace of mind …
I’ve been a PEMCO customer for 13+ years, and an employee for 10. Speaking purely from my experience as a customer, I’ve been impressed with the service we’ve received. Before I got married and joined my husband’s policy, I was with several …
We have had car and home insurance through Pemco for a number of years now. Recently, one of our vehicles was totaled in an accident and the claims process was extremely quick and straight forward. Both the claims adjuster and total loss …
I have been with Pemco for nearly 20 years and that is quite the opportunity to make mistakes and show cracks in a facade of service. But they have been perfect throughout, every interaction is professional and positive even when talking about claims. Their website is actually useable, I shouldn’t be surprised but I am.
I got into a auto accident/wasn’t my fault the other driver had Pemco Insurance I thought that’s ok because there one of the best.Well it’s been my worst nightmare I can imagine ,I called a claims adjuster like I’m supposed to ,They …
We’ve been Pemco customers for 28 years. No other insurance company has been able to beat Pemco’s rates! It took only seconds on-line to add a new vehicle to our policy. Each time I call, I’ve been greeted with a friendly customer …
We have been very pleased with the customer service and quick response from Pemco. This includes several claims since 1990 (long term member) and also general adjustments on our insurance policy. I call at least once a year and they …
Helen made the experience of changing insurance companies very easy and seamless. My sister-in- law was my insurance go to person for many, many years until she recently retired. Finding Pemco Insurance and Helen makes me feel at home again. .
Fast and easy to get quote and sign up! Doesn’t get better than that!
My dad has been a loyal Pemco customer for years, so when I went on my own insurance, I used Pemco too. They increased my rate after 1 towing charge (which they told me explicitly wouldn’t increase my rate), because I bought a newer, safer …
Great experience starting a new policy with PEMCO, Agent was professional and made the entire process smooth and easy. Thank you!
I have been part of the Pemco family for 44 years and have never even considered another insurance company to care for me!
Thank you, and please REMEMBER my name! Lol
I hit a curb on way back from doing a Doordash delivery, which caused some body damage to my car. I’ve been a customer for over six years and I followed up with PEMCO. I have a full coverage on my car and according to them, my claim was …
Pemco is the worst when it comes to customer service. My vehicle was totaled by someone covered by Pemco, and the advisor Keisha Roberts never answers calls or voicemails. I’ve currently have missed work and have came out of my own pockets due to their lack of communication. This has been the worst experience I’ve ever encountered.
I have only received stellar service from PEMCO for decades. My current agent, Kelly, of 5 years (like others in the past) always promptly responds to my calls or emails with the utmost professionalism and patience. “Helpful” doesn’t even begin to describe him. PEMCO’s value has been excellent for me.
I love how easy pemco is to work with. I had a car stolen and they took care of it with hardly any fuss(except over the brand new tires but whatever…)
Then I replaced that car and signed my new one up online in about 5 minutes.
Awesome.
Always the most friendly and down to earth representatives to work with or ask any questions. Quick service, local.
Great company, we have been with them 4+ years now, awesome coverages and we pay …
Pemco has been taking great care of my insurance needs for over 30 years now. Their customer service is exceptional. They have a reputation for having higher than average rates, but my insurance premiums are actually lower than most. …
PEMCO is my third car insurance company because my last insurance company could not offer home insurance needed for a mortgage lender. That was 3 years ago, so glad I switched! My calls and emails are always handled promptly and …
I have been with Pemco for over a year and had a bundle insurance for home and auto. I changed vehicle and requested a quote and basically came back with almost 3x my cost claiming it was the vehicle. I have had same car brand new and never …
Using this website to make changes has helped immensely! I just sold a car at 9:30pm tonight and I just came here as soon as the new owners drove the car away to remove it from my policy – mainly for my peace of mind. So great! So easy!
I was shopping for an affordable home and auto insurance and my coworker recommended PEMCO. The tree fell on my deck last year and I was so scared. The PEMCO representative was very professional and the office to check my house for repair …
PEMCO continues to be easy and responsive to use and is always very competitive for rates. I’ve always had great service over the phone or using their easy website. We have been with them for years since I was added as a new driver in High School to now just adding our son in High School. Love PEMCO!
My Mom and Dad turned me on to Pemco back in 2000 and I became a customer in 2001. I have been a satisfied customer for the last 20 years!
I have 3 vehicles, a boat and a trailer all on Pemco Insurance policies.They are a great LOCAL/SEATTLE company and I will never switch.
i received a note saying that my HOI was deficient from escrow. This had never happened before and so I got a hold of Jill and she remedied the entire situation. Documentation, the works. Very pleased since 1986.
This is a good insurance company. Website easy to manage and rates are great!
PEMCO has great customer service, particularly when I call. There’s little to no waiting before I’m talking with an agent and getting my questions answered.
I’ve had Pemco for quite some time. Recently I was rear-ended in my brand new car, and the driver that hit me had the bare minimum insurance, so I had to rely on Sharise at Pemco to take me through my options. I was taken care of, and my car was fixed, and I’m very thankful for Pemco, and I will continue to be a customer of theirs.
I love Pemco! We have had this insurance for decades …. fast, responsive, and in stressful situations, they remain calm and friendly. It is true peace of mind. Easy to manage your policy online too!
Love Pemco !!!!! Extremely professional with can do / above and beyond the rest !!!! Looking for a solid insurance company look no further !!! They have everything under one umbrella with a super easy website so you can pick and …
Last year we switched to email notices. It worked great for our auto insurance, but never received any notice for our homeowner insurance, until a notice of “pending cancelation”! Switching back to snail mail today!
I have had a couple of claims with Pemco and they have always been very easy to work with and very supportive. It’s nice not having to worry about Insurance
I have been with PEMCO for 48 years and they have always provided me with the very best service. When someone totaled out my car, I was given more than a fair value for it. How many companies do that?
I have never had a claim in 18 years and my rates still go up every year.
PEMCO is the best insurance company! They have taken great care of us throughout the years. They’ve provided us with outstanding customer service; timeless newsletters packed full of important information and things to know; …
They will squeeze every drop out of you they can. Even simple things like refunding you the money by backdating when you stopped driving the vehicle: nope. “That’s not our policy.” There is very little attention given to real, human, customer service. I will be switching.
I can’t say enough about Pemco. They are everything we want and need in an insurance company and more. I price and product compare every year when our premiums are due and no other company can touch the price or the high level of insurance we get from Pemco. From the Northwest for those of us in the Northwest – Pemco is simply the best!
I’m not one to write reviews. However, PEMCO has been very good to me. Their auto insurance rates are great and their home insurance is just the same. We’ve had restoration done that was covered by insurance and their team always kept me informed and they were very quick to respond.
Nickie was very helpful and always had a quick response. Thank you Nickie.
I called roadside assistant since I needed my car towed to a locksmith that was 5 min away. They said there was a 5 hour wait for a tow truck. I waited and they kept sending me text messages saying they were actively monitoring the …
The account section of their website is extremely user friendly. You can add/edit your auto policy in a few simple clicks, they email you the updated documents, and you’re good to go. It’s also super easy to see my auto policy, homeowners …
After spending years with a well known insurance carrier, then switching to Pemco, the difference is extraordinary. Pemco has excellent customer service, welcome questions, very helpful, are very professional, and saved me over $1,000 per year by switching. Recommend the Pemco family very highly.
I’ve been with Pemco for over a few decades, and have had a few home and auto claims that they handled quickly, fairly, and with no suprises. All with no reactive rate increases. I couldn’t be happier.
I’ve been with Pemco since 2007 for my auto insurance. Never once filed a claim, have a clean driving record, I’m now 14 years older (and I wasn’t a “high-risk” youth to begin with), my current vehicle (2013 Honda CRV) has depreciated in …
I have had PEMCO vehicle insurance since I started driving a long time ago. PEMCO has been consistently great in service, coverage and handling all my insurance needs for 40+ years. They have been there any and every time I’ve needed them. …
I’m paying the pemco bill automatically through my bank. Every year, the bill sent to my bank for payment seems to be short. I then get a notice that my insurance is about to be cancelled. Very unimpressed. Please update your billing …
Overall, a reasonable insurance company to deal with. However, PEMCO’s under insured motorist coverage is less than stellar. Car was rear-ended while I was towing it behind my motor home in Pennsylvania. Repair and incidental costs to …
Been a loyal customer at PEMCO for many, many years. Currently have a claim since July and I’ve had horrible customer service from the claim adjuster from PEMCO. Lost count on how many times I called her and had to leave voice messages with …
We have had Pemco insurance since we left a national company in 2008. Pemco is not always the cheapest, although I did have USAA tell me they could not beat Pemco’s premiums, but the service that we have received over the years has been …
My agent Shay Strathy is the best. She answers my calls on weekends and after hours. She helps me with things that are not even her department to deal with. I feel safe being under her care at Pemco.
I have been with Pemco many years, never had an accident or driving citation. My car is now 4 years old. I am a home-owner.
As I avoid debt, I have no credit report, so I’ve never had the price-break …
After 10 years of being a customer and paying premiums, the first time I needed to file a claim it was denied on a technicality. Pemco definitely did not have my back. Very disappointed and will be shopping around for new auto and homeowner’s insurance.
So I got into an accident – completely my fault – and the backlog for repairs is months out. I totally understand that. However the communication from MY OWN INSURANCE COMPANY is atrocious. The injury claims department tells me since I was …
Pemco is amazing! Our house flooded during the Pandemic 7/18/2020 only 2 weeks after switching to Pemco and we were so thankful we switched. They really take care of their customers and really seem to ACTUALLY care about their customers……. …
PEMCO the public employees mutual etc. etc. is no longer in and for public employees. PEMCO has said that if you get a rock chip go into one of their providers and they will take care of it for no charge. When I went in I was requirted to …
I often look up information on the PEMCO website regarding my auto or homeowner policies, and to sometimes make changes. The site is well organized and fast. I have had excellent experience with PEMCO whenever I have questions, and on the …
Been with PEMCO 3 1/2 years now and they have not raised my rates like every other company I’ve been with over the last 42 years. I have many vehicles some of witch I store with Comprehensive while not driving and it’s been a pleasant …
I was just made aware that Pempco charges more to people who do not own homes. I was just informed by a Pemco employee that if you rent, Pemco considers you “not as reliable” as someone that owns a home. I find this very discriminatory, …
It has taken 2 weeks three emails and finally a phone call in order to access pemco website. Now that I finally got in. I cannot find my policy coverage. Left Geico to go with pemco Think that was a mistake. Some one needs to tell me how I …
I love PEMCO. My favorite feature is that when I call, if I need to, I get a real person immediately and am never on an annoying voice system!!! Thank you for hiring people and allowing me to interact with folks. This is truly one of my …
Love Pemco!! Been with you for years and always recommend you to others. Best service, nicest employees. Always helpful!!
All the information I needed was well presented on the web site. I was able to complete my task in less than 5 minutes. Thank you
Sue was so easy to work with, proficient and caring. Pemco had the best rates in the industry and even beat progressive.This will be my “forever” insurance company.
Great insurance company, fair pricing and quick with processing claims.
PEMCO is our great local insurance company which always seems to do a good job for us. We’ve been with them since the 1970s.
They are very helpful if you have a problem or a question, excellent prices and good discounts..That’s all I needed.
Pemco has insured everything for me for about 35 years now. Highly recommend this company and their fair pricing. The responsive and friendly staff gets the job done with a smile, or at least a smiling voice. I would never change without a very compelling reason.
Love this company. After being with this company and never making a claim (20+ years) I was very surprised how quickly they cut me a check for my vehicle. It was totaled because of a battery fire. I upgrade or make sure I have enough …
I’ve never had any issues with Pemco
Very poor communication. There were some changes made to my policy that I was unaware of and when I called to inquire when I was cover to I was told 4/20. When I called 4/20 to cancel I was told that there was a balance due that I had to …
I’ve had Pemco insurance for many years and I’m very happy with this insurance company. They really take of you when you need their help with a claim. I’ve never had a issue with them easy to work with. I totally recommend them.
Cancelled car insurance – they moved my ex to different policy and continued to take payments from my account to cover ex insurance! No bueno. Cancelled homeowner as I do not own home any longer and was told no can do, the mortgage was …
PEMCO has insured my vehicles since June 1977. Subsequent insurance as a Renter, then as a Homeowner; then with an Earthquake policy (now placed by Pemco (via Geovera); and finally an Umbrella Policy. My initial agent long ago retired, so …
Our home insurance policy went up 68% in the past 5 years. No claims, no credit issues, no payment delays. No excuses, or good reasons provided by Pemco either, other than ripping off its customers. …
Pemco insurance has been wonderful. Responsive to incidents that involved self/children when it was not our fault.
When dealing with matters (windshield damage due to wind, home owner’s issues) …
The best insurance company ever. I’ve been with PEMCO for many years. These are just some about how awesome they are:
– Reasonable price …
I have always had the BEST customer service with Pemco. Always responsive, always a live person on the phone without waiting, or having to go through a “robo” process to get to that person. I have been with this company since 1977, and would never consider moving to any other insurance.
We have had Pemco as our primary insurance for the last 6 years. We have no issue with adding or removing policies. No run arounds or long wait times…..
kinda crazy how auto policies vary
between carriers. pemco offers me very good coverage (their minimum is better than others mid-grade policies) and the cheapest. it’s nearly half what the other …
PEMCO has been my insurance company since 1979. It has always been shown to be a very reputable and high quality company. It’s representatives have always demonstrated a very positive, professionally responsive and helpful attitude whenever I needed their services.
I’ve been with Pemco for many years. I’ve always had excellent service with them. I would recommend them to anyone.
Horrible service. I was hit in the parking lot by one of their customers. Claims adjuster Brittney was rude. Deliberately stalling on my claim. I can’t even get an estimate.I guess they don’t realize even a GEICO customer could be a …
Best rates for families with young drivers. Excellent phone service (get immediate response and resolution).
Been insured with PEMCO since 1966 first car!! I have had excellent car and renters insurance policies. Very helpful customer service always and the website works great for me too.
Excellent insurance company. I encounter very caring people when I need assistance.
I’ve been a Pemco customer since 2006 no claims, no tickets… Pemco jacked my premiums up 30% due to an insurance law that never went through based on credit scores. Unwilling to work with their loyal consumer I switched to Connect and save almost 40% on my premiums. Pemco thank you for motivating me to save money!
Pemco really IS like me! I like things straighforward, easy to comprehend. Don’t like having to spend a bunch of time on this stuff. My experience using the online portal was super easy, quick, straightforward, and my mission accomplished.
So disappointed in this company. I have been with them for the last 7 years and their rates are good. But after paying off our house I have had so many problems getting automatic deduction for my home owners insurance. They have …
Pemco agents and employees are very helpful, informed and friendly. I am thankful that Pemco is my insurance.
I’ve only had pemco insurance for a couple months but so far the agents have been exception in providing customer service and making sure I understand whatever my needs may be thank you Pemco
I really wanted to spend my money with, and put my trust in a local company. When I was looking for a renters insurance policy several months ago, Pemco was my first choice! I am in the process of buying a car, and Sue, my lovely agent in …
Awesome experience, Jennifer was great to work with.
looking forward to a great relationship with Pemco
I remembered growing up in Seattle and have a savings account at school through Pemco.
That was 60 years ago and the name was still familiar to me so when I was …
I find PEMCO’s website very easy to maneuver in and find my way around quite easily. I generally find the information I am looking for quickly. I highly recommend the Company and the site.
Pemco is absolutely the worst auto insurance, I have been with them for 12 years I never had accident or tickets but last February I had accident but they treated me very bad they took my car with my belongings in and they send me some of …
Each claim I have had to make, and there has been a few over my time with PEMCO, has been handled professionally, promptly and with courtesy and kindness without any hassles. I am a 73 yrs old single woman who has been with three or four …
Shopped around when looking for lower insurance rates. For me, Pemco was quite a bit lower than my previous company. They get back to me quickly and with a full, complete response, not some one line answer to a question. Their website is …
Have always appreciated the courtesy and good value I receive from the folks at Pemco. Responsive to inquiries and helpful in my insurance needs.
This Pemco Insurance Company is the worst when it comes to claim for an accident. One of their customers hit her car directly on to our shop’s door on 04/19/22. Until now 3 weeks they don’t want to do anything about it. Judy Gray is the …
At Pemco I was able to get the absolute best price out of 4 other insurance companies I got quotes for. In addition to that, my rep was extremely knowledgeable and made the process for buying new insurance simple and painless. Highly recommend!
This company does not care about customers. Do not set up auto pay or insure anything their polices show they are classless auto pay they force it on you then if something happens they do not care stay away.
I am very happy to have switched to PEMCO. So much easier and less complicated than the other insurance I had. My agent, Rachel Combs, is a fantastic person to help me anytime I call or e-mail.
I have purchased PEMCO Insurance for at least nine years now and am amazed at the level of service I receive. I also bundle my homeowners policies with PEMCO and receive a discount. Additionally, working with the same agent as I did when …
Love being able to make changes online and the website is so easy to maneuver in. When I do need to talk with someone, they are so friendly and helpful! Thanks to Michael McDaeth who assisted me today!
In reference to the local and online service…. So far, our experience has been easy and efficient. (They also offered the best value compared to other companies.) The team is an email or phone call away and they respond quickly. Paying …
I have had PEMCO for over 30 years and their rates have always been good, plus the local customer service is great! I’ve never had a problem with them.
Pemco has gone downhill over the past few years. No longer a trustworthy insurance provider.
My rating is mostly because of our stellar agent, John Rousey. One in a million.
[Edit added 5/29/2022} I forgot to mention the great service of John’s …
Very good rates for teenage drivers. Apples to apples rates against geico, progressive and others didn’t even come close. They have better customer service as well.
I have been a member of Pemco since 2013. I never had any claims until last year, when my foot came off my brake at a stop light, and hit a vehicle in front of me, under 10 mph, no air bags, slight damage to the gentleman’s bumper. Pemco …
I rate you ” 0″ .
because I am not happy with your company. The time that I needed after 8 years of being a member I was not supported by PEMCO and now after 5 months of not even …
I have had my homeowners and rental properties insured there for many years. I moved my auto coverage from PEMCO a few years ago as i got a hugely lower premium. However, i recently was hit by a PEMCO insured was a total loss. in all my …
I have had my home and auto insurance thru PEMCO for years. The few car insurance claims I’ve had were resolved quickly and efficiently. They have great rates, partly because they don’t insure new drivers or drivers with multiple recent tickets or accidents. I’d recommend PEMCO to anyone who can qualify.
Very good service and reasonable pricing for home and auto combination. I’ve been with them for more than 35 years.
Great local company. Premium is much more affordable than other big insurance companies. Customer service is great too.
I’ve had Pemco for a couple years now. I felt my premium was exspensive until a tree limb fell on my car during a wind storm last year. I called Pemco, spoke to an agent for 5 minutes and that was it. They instructed me to pick up a rental …
Great service and great prices. I moved from Geico which started going downhill and then was hitting bottom on service and prices. PEMCO was a blessing to find after Geico.
Always a prompt friendly helpful reply – all questions answered, professional on the phone but also user friendly online. Members for over 15 years and looking forward to the next 15!
Best insurance company I have ever had!
Fast respond, no hustle claim acceptance.
There is no way to set automatic payments for 6-months policy premiums. Every 6 months Pemco sends me a notice about my auto policy being cancelled because they can’t notify me when my next payment is due and for how much. Talking to …
Totally scam.
I asked in phone to see if my situation will be covered by my insurance policy, the customer service asked me I have to open a claim then someone will call me. …
They may be good in processing claims but they dont care when it counts. Had a small area seep issue in the kitchen dishwasher drain inside the wall. Overtime when it became noticeable from the adjoining wooden floor, they came in and broke …
I was a pemco customer years ago. They were always raising my rates with no explanation. I had forgotten this until just now when i was reading the reviews of the many other people they have done this to. …
They raise their prices constantly and their customer, especially claims is pretty much non existent. They really don’t seem to care about individual customers, only about the company. Really disappointed as a whole, both with my home and auto policies.
Great Insurance company. I’ve been with Pemco for over 10 years and it’s a great insurance company to be apart of. The rates are great the customer service is always great. Even if a have a random question they’re always ready and …
I have been insured by Pemco since 1973, when I learned how to drive. Pemco has always treated me fair. Helped me whenever I had a claim and always has great customer service. I recommend Pemco whenever someone asks me about insurance.
Brianna was so helpful: pleasant, polite, patient and worked very hard to advise me and to adjust my car policy to my current needs. It was a very professional and caring experience. Thank you Brianna.
Been with the company 40+ years. Good history with them on our part. Would not total my car even though it was clearly damaged beyond repair with it still being safe to drive. Claims adjustor Brittany or Bridget, forgot her name but she …
Excellent company. Have used their auto and home insurance for 30+ years. Over that time we’ve submitted perhaps 6 claims, all of which were fairly and promptly resolved with no hassle or debate. Great service on every contact.
I love this regional insurance company!! You don’t get stuck with higher rates due to calamities that happen in other parts of the US. Rates dependent on what happens around here, which isn’t as much in the way of weather and wildfires. …
Our car was broken into this summer while on vacation, and our family lost a ton of precious gear. I was initially skeptical that we would recover our valuables, or their value, but working with PEMCO has proved me wrong. Our claim adjuster …
If you can find an auto insurance provider with better service, go for it. PEMCO has superb customer service for accidents or just enquiries. We have been with PEMCO about 15 years and they are one of those few companies that you admire after every interaction.
Good coverage, great service. I like the discount I get from packaging with renters insurance. Never a problem with claims – always resolved promptly. I also appreciate the convenience of the on-line transactions feature. Never a glitch.
Pemco Insurance has been awesome. I have been with them for 6 months. So far so good. They were the cheapest and best rate for my Home, Auto, Boat and RV Insurance. They have great customer service and a website that is very easy to use. …
Ray Rios assisted me with a quote, a cancellation, and provided info for additional services that could be quite beneficial… very patient and polite and Pemco has always been affordable.
Competitive advertisements what to start their conversations with amounts at half the value required. Yet, maintenance costs keep going up and retirement usage goes down, especially the last two years. Changes are coming.
Being burglarized is a scary experience for a 63 year old woman such as myself and from the very moment I called my PEMCO adjuster,.Nicki Ewing, and I felt relief and some comfort settle over me. She was professional yet thoughtful and …
This insurance company is a joke! They don’t care if your rental property is billing you if you don’t have renters insurance which I do but I have to pay you guys and pay rental property management 15.00 for quote no insurance I just called …
Our agent went above and beyond to make sure we were informed on our policy and it was an amazing deal! We will definitely be sticking with PEMCO for our auto and renters insurance 🙂
We recently changed insurance carriers (to Pemco) and then within a couple of months had to file a homeowners insurance claim (water leak/damage). In over 20 years with our previous insurance carrier we had not filed a homeowners claim and …
We recently had a break-in and items stolen from our house. Pemco, and specifically Nickie Eweing, were awesome to work with. They were highly communicative, quick to respond and helpful through the entire process. While I do not hope to have to use my home owners insurance again, I really enjoyed working with Pemco and Nickie.
My home is a disaster zone…. and Pemco is not going to cover the damage! Flooded from a leaking ice maker line and undiscovered for 4 months. And Pemco has a tiny typed exclusion stating no water damage will be covered after 14 days. So …
Pemco Driving monitor is dangerous. Pressures people who don’t drive much, to drive more in a short amount of time. It demands to be activated as an app 24/7 (presumable to suck data?), even if its used rarely. When I needed it to work preparing to drive in snow it would not work so I deleted it.
Be careful check your monthly charges . Didn’t pay attention to my direct payments and my renewals .Since August 2022 been being charged on home owners and car insurance more then double ! They said it’s for this and that . But I called …
Pemco is outrageous, my insurance cost for a house plus an ADU has gone up 15% this year (Dec 22 invoice), after having gone up 14% the previous year, for NO reason! No claims, no issues whatsoever to drive this, I will NOT use them ever again and encourage others to think twice about this company
Pemco has been amazing. I’ve been with them for 14 years and I’m sad I can’t take them with me when I move. …
Policy rate hike of 75% , over $3,000 a year. Old accident rolled off, credit rate improved substantially, debt decreased substantially. Entire situation improved greatly and my rate increased by over $3,000 a year. Getting apple to apple …
Been with Pemco for a couple of years now. Never had a problem with them. But this past year my credit score score dropped a bit and Pemco decided to raised my premiums based off of my credit score. Not based on my driving record (which no …
They have always taken care of my needs with me always in mind. They answered all my noob questions and have always worked well when I needed them. Best prices, service and local to my area. Gotta love feeling like I’m paying for a service I can actually enjoy. They are my go to choice.
PEMCO Insurance Adjuster NICKIE EWING is the most helpful agent I have ever dealt with! She is very friendly and professional with TOP NOTCH customer service! Wish there was more people like her!
Good & timely cooperation/ coordination between PEMCO and my Toyota repair shop for replacing my stolen catalytic converter. Rather surprised it resulted in $200 increase in premium the following year: was advised that “comprehensive insured claims add to expenses.”
I have Unfortunately had to access the benefits of my plan multiple times within the last few years. Pemco has always been amazing to deal with. They are always Fast and easy with great communication and agents!
I had PEMCO for 3 year and a be never had a problem with them until now. I had one agent tell me that I couldn’t afford two brand new cars on my policy alone so I must have someone living in my house with me. They tried to force me to put …
Pemco always takes care of our needs in a timetable and be professional manner, whether it’s a new roof, a car repair, or new windows. They offer competitive premiums and never give us a difficult time when we make a claim. It’s a great insurance company.
We have been very happy with the coverage that PEMCO provides, but I had a recent experience with the road side assistance department. …
Terrible company! They won’t have your back when you need them. We had a hit and run claim. They told us our choice was to wait 3-4 months to get into preferred body shop or pay the difference to use a local body shop. My wife and I both …
The response to our loss (jewelry) was quickly handled. It was easy, all questions , concerns were easily addressed. Nickie was amazing! I appreciate everything she did for us. I am so happy we have PEMCO! Thank you Nickie!!
I have been a Pemco customer for many years and the thing that stands out foremost in my mind is the customer service. I love that I always get a real person when I call. I do not have to waste time trying to navigate through endless …
Customer service is pretty good. Friendly and has always been available when I call.
Only complaint would be the rising cost each policy renewal. They get you in at …
The last few days our family was living under the darkest clouds of sadness and devastation for our son’s car caught fire while he was on his way to a job interview. He got out safely with some minor burns on his hand, but all his tattoo …
I had a bad experience with PEMCO a few months ago, but they took care of it. I am here to change my review/
Recently, I purchased a car on my own. I had to start my own insurance policy. …