FirstEnergy’s 10 regulated distribution companies comprise the nation’s largest investor-owned electric system, based on serving six million customers in the Midwest and Mid-Atlantic regions.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
5404 Evans Rd, Erie, PA 16509
I can’t wait until we get some big storms and you guys can’t get it cleaned up messing around making people lose there jobs nothing but a greedy corporation
Rude service
Out of power constantly!
Bad
Very corrupt company
The worst people to deal with
This company is the worst!
Rapid response
They are terrible
Scam artist!
Charge too much for service
OMG answer the PHONE! I answer when YOU call!
AWFUL.
They suck
Absolutely useless customer service
Worst service ever
It is impossible to get through to their customer service.
This power service company is a joke.
Just read all the PREV posts,,I think you shall get the picture.
Excellent. Thanks for all you do to provide this important service.
website says open 24 hours so how am I calling after hours????
Currently waiting on hold 23 minutes and counting……
Poor customer service, power outage with no explanation and no compensation.
no one can help on the phone today our power has been out for hours.. .
Impossible to get in contact with.
Good luck getting to a CSR. Phone automation system is the WORST!
Your wait times are ridiculous maybe you need to hire more representatives!
On hold for 52 minutes finally rang through and NOTHING!!!!!! Ridiculous wait time for customer!!
Penelec is terrable. The power goes out all the time where I live. 😡😡😡 …
Ever since Penelec was purchased by first energy, it’s gone steadily downhill.
This company is PHENOMENAL STUPID !!! They are NOT right. THIEVES…
Customer service is lacking. Hold times are ridiculous. Takes an hour wait to speak with a human.
Horrible service. Horrible communication with customers. Causes many issues! If I could build a windmill I would use that for my electricity instead!
It’s bad enough they rape you on charges and horrible customer service they also charge you 4.50 just to pay through their damn website wow
They keep having power outages an it to many .they don’t know what they’re doing
they are terrible they lie about shut off warnings then shut off your power and charge you even more money
Horrible customer service when faced with a power outage. If there are any other options in your area, choose the other option.
They are the inheritors of the thieves who stole the natural resources that once belonged by law “to all the people”. it’s okay for the people who work there.
They accidentally turned our power off, and was quoted and entire WEEK before return of service.
Good prices, -terrible- customer service. I’m always on the phone for hours and I dread calling them SO much.
Very good I called about a wire and they came out fixed it less then a hour very happy
I totally agree with other reviews its sad but it is true its the worst utility company in the country their customer service is horrible I wish they could change their tactics and whoever is in charge of customer service and relations
Customer service is fine; after an automated service essentially wastes 10 minutes of your time to speak to someone.
This is day three trying to get a hold of them. Hold time up to 2 hours and 8 min??? Then they won’t take my money online!!!
Terrible customer service. Worst of the worst. You can feel their eyes rolling through the phone when you speak with them like your requests are too terribly inconvenient to handle.
live in an area prone to power outages,they need to update our service,guyd on the line crew are good ,always feel they work hard to restore are power as soon as possible
terrible experience. all I wanted to do was sign up for the landlord agreement and it took 20 minutes. I couldn’t tell if I was speaking to a human or a robot
Customer service is horrible and wait times is 2 plus hours!? Outrageous
Come on Penelec. We’ve only had 5 power outages this year. I expect more from you. More power outages that is.
Makes me wonder if power is even worth it ive been trying to get my power on for a week now
Throughout my labored years of expeirence banging my head against the wall that is Penelec, I’ve come to the conclusion that if I simply place a rock in the position of any annoyingly ignorant employee it stands a far better chance of carrying out its paid job.
If you have a choice dont choose penelec they are thieves and charge way to much lie about what you really owe ….im buying solar panels and going off grid screw penelec!
When I awoke early to make a payment my whole account and history were deleted .
Absolutely criminal……… they run a monopoly and charge what they want.. the customer service is completely nonexistent…. and trying to resolve a problem with them is like telling my two year old to do calculus……….
I WOULD GIVE THEM ZERO STARS, BUT THAT IS NOT A OPTION. TRIED TO GET NEW SERVICE. ON HOLD, TRANSFERED, PUT ON HOLD. ENTER PHONE TO GET A CALL BACK. THEY CALLED BACK AND WENT THROUGH THE SAME PROCESS. NAME, PHONE, ETC… THEN TRANSFED …
Spent about a total of 5 hours on hold for my application, just to turn on my service. Still haven’t been able to get anywhere with this company yet.
Takes way too long to pay over the phone, absolutely no need for 90% of the automated messages
Customer service and customer loyalty this company doesn’t know the meaning
Of either. How about making the bill due
the same day each month like everybody else does.
Erie needs another electric company. Customer service is a joke. Every time you call someone tells you something different. They lie about everything. How are still in business?
If I could just add a picture of the huge bucket truck they parked IN my driveway for more than an hour before I called, while they were a mile up the road working on something that had NOTHING to do with my property, I would. This is the second time might I add. Not that Penelec cares at all.
While walking my dog in Meadville we were nearly run over by a Penelec truck. We had the complete right of way. Saw the licence number and tried calling but to no avail. 😡😡😡 and a hand gesture too. …
power outage for well over 17 hours, this company has made 0 effort to get us back up. always talk to a machine, never a person on the line.
We receive an unusual amount of power outages between west 38th and Grandview. In fact the reason I’m giving a negative review is because we’re currently having a power outage right at this moment!!!
Penelec just decides to double people’s electric bill for no reason apparently…I’m beyond pissed and I wish i didnt have to deal with them. You guys must hate your customers…it shows by the way you treat them.
This company customer service sucks! Took me half an hour to talk to someone, phone got disconnected after 1 minute of conversation, took another hour to speak to someone again, she couldn’t help me so transfered my call n put me on hold for another hour,…@$!# U!
Power goes out in the morning roughly around 11 because 2 electrical poles fall down and at first it’s like okay this won’t get done right away maybe a 3 or 4 hour job considering the company is around 20 min from my house 9 hours later …
They burn coal. I’ve signed up with Ethical Electric, but still have to pay my bill through these guys. Penelec charges, $9.99, as well as, other fees. I understand the fee to maintain their lines, but they gouge you. They want to pollute and destroy, as well as, rape you if you switch.
2nd worst company I have ever dealt with! Nobody there knows what is going on. Slow to fix any issue and make up charges for anything they can think of. Verizon wireless still holds the crown though.
removed me from a befit program and charged me for it. Now I also got a huge bill and they wont fix it until the bills paid as well as me showing I am still on disability… would’ve been nice to receive notice of anything even a e mail but nope….. just very disappointed and tired of the chest pain I get from them
I have been waiting for over SIX MONTHS for Penelec to transfer a street light to a new pole that Verizon had installed last October! Called again today, great phone rep., now let’s’ see where it goes from here.
Terrible company with very slow customer serivce. I don’t understand why if I call on Friday morning at 8 am someone can’t come turn on my power at my new address that day. Lazy lazy company that monopolized the area and doesn’t really care …
Terrible, power is constantly going out. Not such a big
Deal in the middle of summer but it’s winter! It’s freezing in our house and the powers been off for hours! Please get it together and update your system/grid. Sorry but this is ridiculous.
I dont have any complaints about this service company. They have always been more than fair with our family. When we have had problems meeting the payment they have always allowed us to make payments and i have NEVER spoken to an unkind representative.
Now the bill is good EXCEPT they charge an 80% extortion fee. Or as they call it, a distribution fee. …
Poor service, overpriced. Overcharged us $300 over a 3 month period, didn’t get a refund until 6 months later. Probably going to happen again this winter because they don’t check meters. Services on the website don’t work a lot of the time. Can’t wait to move somewhere with different service.
Scheduled power outage never occured yet customers not informed. THEN, call the 800 # that says OPEN 24HRS and can’t speak to anyone but a recording! Ridiculous and very poor customer service. But then, It’s PENELEC what do you expect!
I just love having a minimum of 12 power outages a year during times there is no high wind or storms. And my bill being $400 a month with weird service charges that aren’t explained. Oh wait, I don’t love it. 1 star.
The automated system is one of the worst I have ever had to deal with. Time and time again when I call it can take up a neverending time just to get to what I need. I have even been hung up by the automated system because it does not …
Horrible customer service in regards to billing department. On hold for 18 minutes, talked for 5, transferred to another department for 33 minutes. Any time of day and any time of year they are perpetually “experiencing higher than expected call volumes”. Reps were great once they answered.
I am amazed that people think Penelec is expensive because they are cheap compared to rural providers of electric. We have had them for 40 years without any issues. As far as getting electric started on same day–seriously? Businesses …
They don’t follow the law, which is to give you both written notice by mail and posted at the property they will discontinue service at. Within at least 10 days of a shut off. Had no warning whatsoever twice. My bill soared into the thousands, fraudulent…couldnt get it payed down enough.
I going to start by saying that this is the first negative rating I’ve ever posted about anything in my entire life. I’m not the type of person to complain about things or try to bring negativity to situations even when going poorly. I try …
If I could give zero stars, I would. The customer service is horrid, they tell you something different every time you call them, and sometimes they leave out important information that you don’t find out about until months later. And heaven …
First time ever having Penelec for a 1 br studio apartment, my down deposit was 316$ just out of my mind because my old friend hers first installment was only 100 bucks if that… then having the electric each month my bill is 386.00! just …
Absolutely terrible customer service. Dishonesty, insubordination, and bad attitude are some of the things I have experienced within the first 24 hours of becoming a customer. Completely lied to me and told me and my girlfriend we were …
The automated system is one of the worst I have ever had to deal with. Time and time again when I call it can take up to 6 minutes just to get to what I need. I have even been hung up by the automated system because it does not understand …
Wish i could give them less. I called asking about why my bill was so high, $400 last month and their reply was that its normal during the summer to get this high because of air conditioning and dehumidifiers. Well we didn’t run EITHER of …
The phone rep was nice and insightful. However are power has been out now for 7hrs….(on east side in erie pa) And they have no clue when it will be back on all they said is they are trying. They also let me know 800 people besides me have no power as well…
Absolutely HORRIBLE customer service!!! I waited on hold for over TWO hours to get new service for my electric. I finally got a hold of someone and they gave me a number for a “scheduler” that was out of service!! I had to call them back …
Worst company they hung up on us after being on hold for 8 hours if I could give zero starts I would how does a employee hang up because they don’t wanna do their job
At least twice a month my power goes out just in the small area I live in. Always takes 5 hrs to investigate, 2 hrs for service trucks to arrive, and then 7 hrs of work. Meanwhile, my fresh bought groceries go to waste!! Your company and employees suck!
Was on hold for an hour. I was finally connected to a representative, gave him all of my information, explained the issue and then….PHONE DROP. I was disconnected. No one attempted to call me back. You know you dropped the call, make an effort at CUSTOMER SERVICE!!!!!
The power in my area went out and every few hours they have an auto call that tells you a window it should be back on…we are 5 hours past that window now. When you try and call they have NO live person. If you want to talk to someone live …
Only company in the area, and I’ve no complaint about bills or communication, but paying their bills is a ridiculous process. Anyone using a third party billing company in this day and age is antiquated. Credit Cards should not cost $4 to …
Got charged a $92 deposit and service charge to set up my service in an apartment that already had the electric hooked up. Now every month I am charged a $4.75 “convenience fee” for paying my bill online. Hello it’s the 21st century and …
Well I accidentally paid money to my old electric account at my old house through my bank. Called penelec and they said they would refund my money to my bank account, never happened. I’m going to assume the representative I talked to refunded the money to themselves.
Penelec is a terrible company that doesn’t properly manage their lines/equipment. Before writing this review, my electric service just went off and back on. This has been happening on a daily basis (the other day it happened several …
Worst service provider I’ve ever had the unfortunate luxury to deal with. They charge a ridiculous “security deposit” for opening an account in your name for the first time even though I’ve been a paying customer for 4 years. Dealing with …
Power goes out in our neighborhood at least once a month. This is second time in 2 days. I think we are living in a 3rd world country
Not the USA.
By far the worst customer service I have ever had with a business. Completing a new build and have waited over 3 months for a temporary service install. I got to the point where I was calling the “engineer” every other day because he would …
This company is a monopoly. If you live in the Erie Area, you don’t have a choice where your Electric comes from. They think this gives them the right to treat their customers however they want. …
Horrible. Horrible. Regular outages. No response. God awful, corrupt monopoly.
Current whole time is eight hours and 17 minutes. I’ve been trying for three days to get a hold of somebody this is ridiculous.
If I could give this company zero stars I certainly would. Unfortunately, this was the only electric company in my area, so I had to go with it. I live in a tiny apartment by myself, and for the last six months, my electric bill has been …
Penelec is the absolute worst company in the United States. I’ve lived in other cities and just moved to Pennsylvania recently and got into a new place. They had the nerve to shut off service four days into us in the new unit after we had …
They never answer their phone, and when they finally do after hours and hours of waiting, you get disconnected. Don’t even try to call, a total waste of your time.
I love the fact that they shutoff my power, even though they meant to shutoff someone else’s power…. the neighbor moved out so they meant to shut their power off, not mine……. …
Absolutely horrible company. Several outages in the same week. Probably close to a dozen outages per year on average. No customer support line. No way to talk to an actual human and get answers. They’re slow to fix outages and issues when …
How do you people not hire enough people to answer the phone? Been on hold for an hour and 30 minutes and counting this is ridiculous. Hire more people your customers shouldn’t have to wait hours for you.
The service, or lack thereof, is unacceptable. You cannot get through on the phone without being on hold forever and/or being disconnected. They do not call back when they disconnect you, you have to call back and go through the whole …
Terrible service. Power goes out multiple days in a row in the summer around the same time and they blame animals. They don’t do anything about it to fix the problem. Had to complain to the PA utility commission.
They called in advance to say the power would be out during a specific time. With remote working and schooling, we planned around that. WELL, the power went out at a totally different time – hours before they said – and will be out hours …
If I could give them negative stars I would. I have been overcharged because of a meter mix up, at the same place, multiple times. I’ve had my power shut off when my downstairs neighbor moved out, LOL. I called them recently because my …
Worst organization EVER !!! NO one is on the same page and they have no clue what their own employees’s are doing. So apparently you CAN’T RUN PARALLELS UNDER 400AMP AND CAN’T CROSS WIRES IN THE METER CABINET, THEY HAVE NO EXCUSE WHY…. …
Been on hold for 3 hours just to have them tell me I need to email 2 forms of identification then hang up on me. Moved into our new home and been without power all weekend with no response or answer in sight. Gotta love Monopoly companies …
Around 650PM in below zero wind chills a transformer blew in west Erie. Penelec crew came to the neighborhood assessed the situation, shoveled through knee deep snow to assess the transformer, and restored power to 75% of neighborhood …
Honestly I would have given 0 stars if I could. High prices and frequent power outages averaging more than 48 hrs. I would use any other company who wants runs lines to my area. A hamster on a wheel would be more reliable.
Dear Penelec,
Can we PLEASE get through a 24-hour period without any power outages? …
We had no voltage on one phase, we called Penelec and they come in 3 minutes and fixed it very quickly.
Another power outage where my neighbors with a different provider have NOT Lost power and us with Penelec have been out for 13 hours and counting. No updates and no help. ** In the end we were without power for 25 hours but our neighbors never lost there’s using a different company.
They are totally unresponsive to reliability issues which have been ongoing in our area for years. If you are actually able to speak to someone locally, all they give is one excuse after another year after year.
Warren pa power on a road just outside of Warren goes off all the time they were out today 7/20/22 from 10am till 3pm power came back on for only two hours now off again. Now they say it won’t come back on till 9:30pm what a great service they have. I understand it’s not the dispatchers fault but come on!!!
My power has been out for 22 hours and it is in the negatives outside. We have called and they have nobody working. It is so cold we can see our breath.
Called them twice since moving to our new home (random power events, nothing major) and both times I’ve had great customer service reps who helped me through whatever issue we were having! Happy with our service and the customer service we’ve gotten when we needed it!