Your local Delmarva oil and propane providers since 1935. Now offering air conditioning and heating services, plumbing, trash collection, and … See more
Been having problems with getting my trash picked up on schedule days trash day is Monday it is now Friday and my trash still haven’t been picked up!!!!!!!
Called them for both HVAC and plumbing repairs. Came promptly and fixed plumbing though it was a bit pricey. HVAC made 3 separate trips out there finally saying the whole system had to be replaced at a cost of $8000+. Got a 2nd opinion …
Terrible trash service. One month (no lie) for recycle to get picked up. Called several times with no answer. Not the first time with delayed service. O
Very slow to answer the phone, been on ignore for 25 minutes so far and still waiting and this is the order department! On-hold message repeats every 20 seconds which is very annoying and very poor use of on-hold time.
If you’re looking for a gd company to do business with concerning (PRODUCTS AND SERVICES) perhaps, one shld consider, ‘ECPS’ or their subsidiary, ‘OCHS LLC’ for any work that you may need now; or, sometime in the unexpected future!
We were happy and We were happy and never ran out once to but then we were forced to retire we we’re satisfied and never rawe n out eitherran out once to but then we were forced to retire
Peninsula’s business plan seems to be to lure people into signing up for more and more of their services and then providing as little value as possible. When I had a problem with my hot water heater, I was told that it would take about a …
Terribly disappointed with “Red”…Have been “waiting on a Trane part” for over 2 weeks now…Husband has stage 4 cancer and suffering in this heat…Borrowed window units to help cool house…NO ONE will call with updates….DISGUSTED CUSTOMER…Service dept rude when I call for updates…
Worst customer service ever – one call (their motto) does NOT do it all! I used Peninsula for trash when I rented in Seaford and when I went to cancel, they kept trying to charge me and never picked their cans up – I had to call at least 3 …
Awful experience all around! My grandmother ran out of Oil when she was on Automatic Refill. I had to go INTO the office 3 times to even speak to any one because you can’t get through on the phone. Each time no one could give me a straight …
Scott R…is professional..did great checking my condenser and furnace…def. will have back…..also the staff at Peninsula are great….courtesy…professional
They are unreliable and deceptive in their furnace work. I had them come to my home to work on my oil-fired furnace; the tech took one look from 12 ft away and said “Whoa, this is gonna take all day; should be $400!” …
This morning it was 10 degrees in Bridgeville, DE. My mother lives alone and she is 97 years old. She has Peninsula to deliver her heating oil. She has automatic payments and automatic delivery. Today while I was at her house, she kept …
We called peninsula oil and propane because we have no heat. We told her the gauge says 40% she says it sounds like a furnace problem. So we set up the next refill then we called our service provider we are already contracted with since the …
My elderly grandparents, who are in their mid 80’s, ran out of propane on the automatic refill service. No heat in the middle of winter and they still haven’t been out to refill them after 4 calls
If it were possible to give a 0 rating, I would. I cannot count the number of times our town’s trash was ignored and not even collected. Just last month we went two weeks without any trash or recycling being picked up. Now we’re told that …
Does not have great customer service! They want to get paid right away but don’t want to deliver in a timely manner especially when it freezing cold and SNOW outside… 👎 …
Ran out of oil. No heat, hot water and can’t cook. Would only come out today if I paid an
additional $299 after just paying $199 payment. Worse customer service I’ve ever experienced!!
Scott R. replaced my well pump. He was very efficient and always kept me in the loop as to what he was doing especially when he had to leave for parts, etc. It was a JOB WELL DONE.
I have a 24/7 service plan with Peninsula and this was the first time I’ve had to use it. I was irritated because it was a Friday evening and they wouldn’t send someone until regular hours Monday- since I have 24 hour emergency coverage. I …
Liers!!! Don’t expect honesty or a call back from management. Trash does not get picked up when scheduled. Going on 9 did late on pick up. Cheap price reflects their service.
I switched from Sharp Energy to Peninsula Oil for propane service. Peninsula was very friendly and efficient. I feel that they did everything they could to keep me informed and make me feel like a valued customer. I will recommend Peninsula Oil to anyone!
I can’t even begin to tell the full story but they
1) price gauge when your neighborhood is locked into a contract
2) leave their buried tanks and fence around them in a state of disrepair …
They don’t even deserve one star. I have had multiple issues for about 6 years now. Unfortunately I can not get out of my contract because of my neighborhood (however we do currently have a lawyer looking for any possible way to get away from this crooked company). Horrible company to deal.
Service plan cost too much money for little job that they do. When you need service it cost more outta pocket. They claim the plan keeps cost down per visit but that’s bull. Propane per gallon is extreme. If you try to work out payment …
Oh, my goodness! Once again my RECYLCING has NOT been picked up. Last time was 7/20/17. I called their offices at 4:55 only to be directed to VM due to office being closed. What is going on here? Is this deliberate by the driver? Or is …
This company is truly the worst, they have taken my money to do a propane drop with in 5 working days – I am on the 5th day now and they just told me they will be delivering propane to my house 8 days from Today. …
Good luck. Mother is on service plan and they ran her out of oil. Called three times. They Said they would back and never did..still sitting in cold with a $2500 credit for oil.
My husband rented a portable restroom to have on our property for his crew to have available when meeting at our home in the morning. Our agreement included a once a week cleaning. …
Very seldom can you get anyone on the phone. It’s either busy or it rings 15 times and then you get a message that says “no one is available to take your call.” Then hangs up with no voicemail. I live in a condo and unfortunately I can not change companies!
Horrible can’t even pick my trash up it’s blowing everywhere I don’t know what type of service these people run I tried communicating to get my trash pick up the said everyday for a week they would get it but still haven’t these people are …
If you can get someone to pick up the phone in less then 30 minutes you’re very lucky. Been calling for a week straight trying to get propane delivered with no luck getting anyone to awswer the phone.
Scott went above and beyond taking care of our AC unit. He explained everything well and took Xtra time to complete service call along with maintenance:)
Chuck arrived on time, was courteous, quick and efficient…answered our questions about the hot water heater capacity and made sure we understood what he explained!
They are one of the worst companies for trash removal and customer service. They never are on time. They trespassed on our property to “switch out” without any notification. We cancelled our service over a week ago and our cans still sit full on the road. I would not recommend this company👎👎 …
We needed to replace a standard ac unit and furnace.We chose to do a heat pump and new furnace.Lead mechanic Brian E. and Charlie L showed on time and ready to work on one of the hottest days of the year.Brian worked nonstop in attic while …
Been with them since 2012 for propane and trash, was never impressed with service, pricing or fees. Their answering service is worthless, calls will default to them even during business hours and they are totally clueless beyond the …
They shouldn’t get even a 1 star. Terrible Billing department. I keep getting the same bill all the time. The people in the office say the computer is the problem. I say they make enough money , so buy a new system. I write messages back …
List my job back in April sent them a letter with no response list 40 grand income and struggling to stay afloat been trying to send them money when I could come home today they disconnected the gas. Haven’t used it for heat because they …
One call does it all???? NOT QUITE!! Maybe if they didn’t try to do it all they would do one aspect in a mediocre fashion?!?! They can’t bill properly, hold times are in excess of 15-30 minutes every time you call, when you do get a …
Horrible. Can’t reach anyone b y phone. Trash not picked up. Live on a main road and cans are placed partway in the road which is a real accident hazard. Truly awful. Tried calling for over a week and each day several tries, recorded …
No issues with deliverys but to repair a heater is an issue. The guy would not even remove the panel, it’s to old and they don’t make parts. You will need to buy a new one. Called another company, they opened it and cleaned it. Working great as it ever did…
Please take my advice. These people HAVE THE WORST CUSTOMER SERVICE EVER!!! DO NOT WASTE UR MONEY WITH THIS COMPANY!!! THEY DON’T EVEN DESERVE 1 STAR BUT ITS THE LEAST YOU CAN GIVE THEM!! Call Bob Willie gas Company!! He is a Christian who actually cares and answers his phone. 684-8616
Probably the worse service I could imagine. Too bad I had to offer any star! Made an appointment a week ago and scheduled an A/C tune up on Friday, June 9. Received a call early Friday, cancelling appointment due to a technician’s injury. …
I do not know what happened with this company. My father was a long term member and I now am the member for both oil and propane. I cannot ever get ahold of anyone at none of the 3 phone numbers I call. You stay on hold over an hour and …
After weeks and weeks of not picking up my trash this joke of a company finally tells me they are canceling my service because I am less than a tenth of a mile outside their service area and they will give me a refund for the past quarter …
Prompt and reliable service. My delivery driver is very friendly, and the office staff is very friendly as well. Peninsula treats me very well. I’m on auto delivery, and I never worry about running out. Top notch company!!
TERRIBLE! They lack on costumer service at an alarming rate. It is sad that I have to drive to their office to talk to someone. Other wise you will be on hold until you’re cover with cobwebs. I was supposed to have automatic refill on …
we were very pleased with steve’s work and his demeanor. He fixed our problem very quickly and efficiently. You are lucky to have an employee like steve.
From the plumbing side of this company. I think they are great. We called numerous places to fix our hot water heater. They were the only ones to show up. Chuck was great. He told me what was wrong and fixed it. Also he made sure it …
Wish I could give zero stars, their equipment has been sitting in my front yard for over a month. I have called 3 times a week for four weeks and keep getting the run around of when it will be picked up. Unprofessional, there are better options out there
Chuck the master plumber worked diligently to find and correct our pump problem all day in near zero temperatures. No complaining or sarcasm. By days end we had water and heat !!!
I paid for Trash pick up to start in August. I haven’t had my trash picked up for two weeks. I have called twice each time I was told that my trash will be picked up the next morning. My trash is still piled up. I should have knew not to deal with them after cancelling there propane services over two years ago.
I have left trash service and oil service and would have left propane BUT they locked me into a contract – be careful! No customer service, no extra assistance and rude, rude, rude. Old women stay away! This company takes FULL advantage.
Stephen was very helpful. Restored AC and answered all our questions. We use Peninsula for trash removal, plumbing and HVAC. Great company to work with.
Called for a port-a-potty for 3 days. It is now 5 and a half months later it still sits here still being charged for it. It has been cleaned out sitting empty after the 2nd week when i told the guy cleaning it that it should have been picked up already. We have called in multiple times with no results.
I don’t know about their other services but I can certainly say the trash collection side of the company is horrible !! They cannot ever seem to collect trash/recycle on a regular basis. You have to keep calling them and you keep getting …
I only hit the star because I had to! This place is worthless! There service is worthless! I have to beg to get my trash picked up every week and as I type this my trash is still sitting out at the road waiting to get picked up. Mind you my …
Can’t wait to call and cancel this horrendous service tomorrow morning. I am on auto delivery for propane and it’s completely run out… and it’s going to get down to 22 degrees tonight. I was informed by their call center that they dont …
It’s doest even merit to give this company 1 star don’t waste your time. Or money with this company. They say one thing and do the other. The employee was about rude and heartless as a person can get here we are getting ready to …
Very rude people. Dont show up for scheduled deliveries and let us run out of propane 2 separate times in the dead of winter. Would give NO STARS if I could
Trash Service: I wish they would put the cans back where they find them! Several times now, they have left them nearly in the roadway or else in the middle of our driveway! This is not a road where you can safely get out and move cans in …
I’ve had their trash/recycling service for almost 4 years now. At first, everything was great and they only missed my pickup (usually recycling) a couple times over the years. Then I moved. It seems like over the last year, I’ve had to call …
This is the worst company I have ever dealt with. I started the service in June and they have never picked up my garbage or recycling. I left several messages for Mike and the owner John but no one returned my calls. The recycling and the …
Absolutely horrible was on auto fill they stopped filling but had no problem taking money every month ran out of fuel on Christmas was told I would have to wait 5 days for fuel delivery I called pep up and they did a whole tank swap and …
They have not picked up my trash on 3 separate occasions. After the last time they put me on a “hot list”-did no good as I am the only one on my block that they did not pick up again this weekend. They talk a good game, but they do not deliver service or good customer service.
In a bit of an emergency, Peninsula was able to get a plumber to us the same day we called. Chuck quickly assessed the situation and got to work. Our problem was solved quickly and for a fair price. Thanks Peninsula and Chuck!
Peninsula technicians are always courteous, helpful and timely. They’ll solve just about any problem, from plumbing to HVAC to even trash collection. Glad to be a customer.
Wonderful customer service and auto delivery is amazing. You can adjust delivery to suit ypur needs. When you call a real person answers and makes sure you are satisfied.
Way to expensive we moved into a new house and called them to fill up our oil they came out and said we had 3/4 a tank already and showed us how to turn the furnace on and the heat up. They charged us 200$ for the 5 minutes they were here to tell us we have oil and wouldnt need any for 3 months or more.
Peninsula personnel worked efficiently to install a complete fireplace log insert system in our home. Ron J. ran the tank and Asa F. ran the piping and startup. They were courteous and professional. We highly recommend them.
I have been going through the worst time of my life due to new regulations and hours being cut. Peninsula has been so patient with me paying my bill, no demands etc. I am just so happy to have such an understanding company that realize that difficulties do come but hopefully will be short lived. I really do appreciate you so much.
I called the company to put our home up to code for natural gas the one tech came with another tech and did what they could do to cap off lines that we’re old. He was closterphobic and scared of spider crickets. They said someone would …
Trash pickup is TERRIBLE, as is customer service. It takes them FOREVER to pick up a damaged trash can… Contacting through Facebook is the only way to get a response. I have left a message being told I’d get a call back that day, NOTHING. …
Trash was supposed to be picked up 4 days ago. Despite my complaint I have received nothing but empty promises. They are neither dependable nor do they provide service, quality nor value. Do not believe anything owner John Willey II has to say on his website they are all lies!
Chuck was here to unclog a low flush toilet. I had tried to unclog it with a plunger and a snake. My snake was not big enough. He was able to unclog it very quickly. He was helpful and courteous. I would highly recommend him.
In regards to trash and recycling….Unfortunately one call does not do it all…. you’ll be lucky if several calls will. Customer service reps are super nice tho. That’s abt it.
My service tech Ron was very helpful and professional. I have never had propane heat before and just moved into my new home and he explained everything and gave me some helpful hints also. Very satisfied with my experience!
Scott R. Arrived promptly and he was very professional! He was thorough and got our heat up and running in no time. I would recommend him to anyone in need of Peninsula’s services! Thanks Scott!
Ritchie S was a fantastic tech, after 2 other techs & on the 6th trip by RITCHIE he knew exactly what was wrong with our air condition system, he gets the 5 star, it is a Carrier issue. On the 7th trip, we are thinking it is repaired. …
Scott conducted a service call at our house at 7413 Shawnee Road, Milford, DE, June 30, 2015. He was congenial, thorough and very professional He serviced units at our two houses at this property. I was impressed with the comprehensiveness …
Chuck S. is very friendly, thorough and always professional. We have had the pleasure of having him service us twice. We have just requested him for another job we have. I’m sure we will be pleased once again.
This company is terrible. We ran out of propane at our residence and when we called they said that they had in there system that we had moved and the account was terminated. Yet I continue getting and paying bills. Now we are trying to get …
I had an appointment time to have my heater serviced from 8 -12. There service department overbooked for the day and cancelled my appointment with out notification. I had to call in to discover the cancellation. When I did the customer …
Called for propane a week and one half ago and they still haven’t showed up to deliver. Called twice in last two days waiting on phone system for 45 minutes only to be told all systems down call back tomorrow. Not good business in my book.
Horrible Trash Service. They are suppose to pick up every Thursday and recycle every other Thursday. I have had to call every month to complain to them about not being picked up. Its ridiculous. They are never consistent. And when you …
This company is not about the customer. I have trash service and they are by far the worst I’ve ever had I always have to call them to tell them to come and pick the trash and then they never come and get it so I have to go to another …
By far the worst company in DelMarVa for air conditioning and hvac work. The company will conduct work without telling you how much the bill will be. Their customer service is very poor at returning calls or delivering on their word. And watch out, they say they record all phone calls without telling you.
I am very disappointed with the service that the trash collection has done (or has not done)over the last few months. I have called multiple times and have been told that my trash would be picked up, which never happened. Getting in …
I want to acknowledge Scott Ruark for the excellent service he provided on Wednesday, May 18th, 2016. Scott arrived on time and was very courteous when introducing himself and what he was going to do. Scott went right to work and …
Rob did an outstanding job. What at first seemed a major problem with our heat pump ($$$$!) turned out to be minor with no charge!! He was very polite and thoughtful….has a great sense of humor.
Jan Grantz
If I could give a ZERO I would! Avoid them if you like good service. They are nice when you sign up for trash service, but after that–they are not concern. For me to sit here to write, I gave them a chance. They did not pick up our trash …
This company could care less about it’s customers. I ran completely out of propane, that heats my home and allows me to cook. I had request submitted 12/19. It is now Christmas and I’m being told I will not get delivery til 12/26, not …
Ron Johansen arrived on a very cold Sunday afternoon when my business was completely out of propane. He got me hooked up with temporary tanks and made sure I got a delivery first thing Monday. Very knowledgeable and has great people skills.
TERRIBLE customer service. Good luck getting someone on the phone and even better getting them to pick up your trash. Take your trash business elsewhere and save yourself the headache. Cancelled my service and will not be using ever again.
Mike and Jason did a great job installing our new filter system inline with our oil tank. They both knew what they were doing as soon as they arrived at my home no problem’s or issue’s just straight to the job.
Customer service is terrible, called 7/6 to cancel my service for end of month, and have cans picked up and be sure no payment was taken on my credit card. Well, called on 7/25 found they had no record of this and was also advised I had a …
Bill and his assistant Bobby were punctual, courteous, knowledgeable as well as willing to go above and beyond to accommodate our needs. While one worked, the other returned to the shop for needed parts. I plan on requesting them again the next time we need servicing.
Steve was a complete professional. Informative, polite and timely. I felt very comfortable with his knowledge and that my AC system was in fine working condition. Gave me pointers as to where my filters can be purchased and the frequency of when to replace the filter. He was a pro.
6 months we have been with this company. They can not get billing right… they couldn’t pick up trash on time. It is now Sunday night and we have been calling for an emergency propane delivery sinse Saturday morning. Don’t go with this company if you want anything done at all… let alone done right!
Please note: This review is on Rob D. and not his employer.
Rob arrived punctually and quickly assessed the situation regarding our furnace. His temporary (and effective) repair got us though the recent cold spell. Upon …
I had Steve O. HVAC Tech do the repair to my split HVAC. He did an excellent job. He answered all my questions and concerns. I would rate the service superior. …
New system installed in September and it has not worked since day one. The install that was supposed to take three days took six. On the first day above 90 outside the A/C ran for eighteen hours with out stopping and couldn’t cool the house …
Bill church is a asset to Peninsula!! Very knowledgeable about his jobs and takes pride in all his jobs. He has been to our home twice (ac tune up and furnace tune up) and we could not ask for a better tech. Thank you for providing us with Bill as we would want no other tech.
We are very happy with the Peninsula service and service pro Scott Ruork.
Scott was on time and worked until the problem was solved, which involved
picking up a replacement part and installing in. He cleaned the area after finishing the instillation and explained everything to me.WE now have heat and am very satisfied.
Peninsula rates very high in service ! I had a plumbing leak and they were at my door in less than an hour ! Chuck Smith and Kevin were the plumbers . Excellent, knowledgeable, courteous, efficient, 5 STAR 🌟! I’m grateful for Peninsula and it’s outstanding service ! …
Ron J was completely professional and compassionate when he came out today on a Saturday in frigid temptures hovering near zero. Our heat stopped working and within less than two hours of calling Peninsula emergency service, he called twice …
I have had Peninsula oil delivery for almost 15 years with no issues. They were on automatic delivery and were always helpful. In addition, we had a rental property for 7+ years with oil delivery from Peninsula with no issues. …
They service my furnace well, but I run out of oil at least twice every year. Normally, they would give me oil within 12 hrs, but I’m now on my third day waiting for oil (I’m on auto-delivery). …
Once again the service from Peninsula is A-one. Today Chuck Smith came to repair a leak in a valve. He could have replaced the whole valve for $267 and I would not have known the difference. Instead he replaced a washer saving me a …
Bill arrived and came right in to introduce himself. He asked if I had any concerns. I told him what was on my mind and he was quick to answer any questions. I felt he was thorough and did a fine job. I asked him a few questions about …
Rob and Ritchie were polite, professional, and courteous when they installed my new thermostat. They made sure I understood how the thermostat operates. Most importantly, they took an interest in making sure I was comfortable with their work, and with the temperature of my home. ~ Renate
When I first called they told me they were putting me on a contract for 12 months where I would pay 65.00 a month. They also told me that I would pay 1.99 a gallon for gas. Once we got started this all was untrue. They came to put Gas in …
Before I post my review about my recent mishap, I would like to request Mr. Wiley, the owner to please reach out to me and discuss the situation with me. I have spoken with Carolyn Robinson and just this evening with Allen Selser. Mr. …
This company will rob you, Every chance they can. They will charge you a transfer ownership fee. A disconnection fee. A tank recovery fee. They will double charge you and say it was a mistake. BEWARE OF THIS COMPANY!
Bill helped our family in a great time of need. With the temperatures soaring outside and our air conditioner not working we were in a real panic! Thanks to Bill who made it his priority to resolve our issue,We were able to contact him at …
I wish I could give zero stars, I have no idea where to begin I should begin with it’s 52° in my house. I ran out of propane yesterday the earliest they could get to me is three days away, called and let them know that I have children and …
We have been with Peninsula for 3 years and couldn’t be happier. They come when they are supposed to and do what the are supposed to do. Trash is always on time, propane comes when it is needed and they worked with me on the bill when I was …
Trash pick-up sucks. I never know when pick-up will occur. I received a message on Thursday stating that due to the holiday my normal Friday pick-up would be on Saturday. Trash container is still sitting by the road and by now it’s …
Eddie arrived on time and was very courteous.
I am new to using gas in our home, he took his time to explain how to use the stove and where the connections were. He talked about what to look for if there …
We were having issues with our AC unit so I contacted Peninsula. They had a technician at our house the same day! The technician was very polite and professional. He inspected the unit and came and told me what was wrong before doing the …
We had an air conditioning emergency on one of the hottest days of the summer. My husband called Peninsula and they were able to come out to the house right away. Within hours the air conditioning was up and running again! I am so grateful …
Apparently ran out of oil and made the connection to peninsula where I was told that they have never delivered oil to my residence. I have lived in the same home with the same address for 29 years and have only used peninsula for my oil …
Great customer service, QUICK! They were amazing I called them Wednesday morning. By that afternoon I had an account set up and was ready to have a tank delivered on Friday . Today ( Thursday ) morning they were Here dropped the tank …
DON”T believe the service promised….
They advertise and promise below to sign u up for propane …….
” Reliability – With guaranteed delivery, you’ll never run out of propane fuel.” …
I was very happy with their service while I lived in Harrington, DE. Once I moved to Felton, DE, they stopped being awesome. They were, coming out every other, or every 3rd week. After 8 weeks, they finally figured out that we were …
On the phone, Live people, giving clear and friendly information about my purchase.
Driver Delivery Associates are professional and careful when driving the truck …
This company seems to have the worst customer service of any business I’ve ever dealt with. We chose them to install a new heating and air system, which they did and fairly quickly (reason for 1 star). Then they didn’t give us anything in …
From the very beginning Peninsula Propane impressed us. With the customer service/dispatch employees on the phone to the install technician. All of them exceeded our expectations! The employee that came to our home was very polite and …
Customer service is horrible. They left us with no heat all weekend with a toddler in the house because they literally cut the line.We moved into our new house and tried to call to get it switched over to our name and they said they …
Don’t get propane from this company. They will let you run out when on automatic delivery and don’t care that it’s freezing weather.
Customer service is terrible
Things are going ok — there service is fine — there people are very helpful and professional, the quality of there produce seems ok. Unsure weather their prices are fair or not or HOW MUCH corporate profits have gone up in the last year???
Anytime we’ve needed anything, we always get helpful, kind, and knowledgeable staff. It makes it so much easier knowing we can depend on our propane company to help when we call. …
Excellent service!
the worst.
Horrible place!!!
Professional, efficient, knowledgeable, personable.
Marco did a good job
Great service. Very nice and helpful.
Very professional and thorough. Was on time for service.
Great service and friendly staff.
Storage side of things is good.
they forget to pick up the cans half the time and often leave the cans in your driveway or in the road
Ron Johanson was Kind, efficient ad courteous. Very professional.
Mr. Orlowski was informative, knowledgeable and professional. I was extremely impressed. Thank you again!
I have been dealing with Peninsula for over 15 years, IF THEIR IS ANYONE ELSE IN YOUR AREA–GET THEM–NOT PENINSULA
great place, friendly staff, and great service
Been having problems with getting my trash picked up on schedule days trash day is Monday it is now Friday and my trash still haven’t been picked up!!!!!!!
Terrible customer service from the beginning. There seems to be NO communication between associates. They tell you one thing and do another.
The actual tech was Richie. He did a great job everything was as expected
Rob D took the time to explain all that he did, which impressed me. He was very nice!!
Been calling them since Monday and no one answer there phone
Good people work for Peninsula Oil Co. Inc. Very Informative.
5 times l had a mechanic to my house to fix my furnace. 5 TIME’S.
My gas company..they are excellent and the secretaries are so knowledgeable and kind I just love them.
Mr Smith was very helpful in finding the problem with my sink. I appreciated his help.
Called them for both HVAC and plumbing repairs. Came promptly and fixed plumbing though it was a bit pricey. HVAC made 3 separate trips out there finally saying the whole system had to be replaced at a cost of $8000+. Got a 2nd opinion …
Terrible trash service. One month (no lie) for recycle to get picked up. Called several times with no answer. Not the first time with delayed service. O
Excellent Service – highly professional and very knowledgeable. Arrived on time and was very thorough. Exceptional service – highly recommend
Very slow to answer the phone, been on ignore for 25 minutes so far and still waiting and this is the order department! On-hold message repeats every 20 seconds which is very annoying and very poor use of on-hold time.
If you’re looking for a gd company to do business with concerning (PRODUCTS AND SERVICES) perhaps, one shld consider, ‘ECPS’ or their subsidiary, ‘OCHS LLC’ for any work that you may need now; or, sometime in the unexpected future!
Reggie did a good job to check and test my system. I was pleased with the service.
Received plumbing check from Chuck S. He was on time and efficient with the work that was completed.
We were happy and We were happy and never ran out once to but then we were forced to retire we we’re satisfied and never rawe n out eitherran out once to but then we were forced to retire
The service is always great and they are will to work with you
Reasonably priced. Used them for 3 years with zero issues. If I hadn’t moved away I’d still have them today.
Mike E. Is a great tech and is the only person at Peninsula who knows what he is doing. Can highly recommend Mike E, but not the company.
very professional courteous , and prompt. Scott R. did a great job and would recommend his services.
Peninsula’s business plan seems to be to lure people into signing up for more and more of their services and then providing as little value as possible. When I had a problem with my hot water heater, I was told that it would take about a …
Fast and efficient! Replaced my leaking outside faucet within an hour. Very friendly and courteous.
Terribly disappointed with “Red”…Have been “waiting on a Trane part” for over 2 weeks now…Husband has stage 4 cancer and suffering in this heat…Borrowed window units to help cool house…NO ONE will call with updates….DISGUSTED CUSTOMER…Service dept rude when I call for updates…
Worst customer service ever – one call (their motto) does NOT do it all! I used Peninsula for trash when I rented in Seaford and when I went to cancel, they kept trying to charge me and never picked their cans up – I had to call at least 3 …
5 Weeks, Several Phones Calls, Long On-Hold Times, No return Phone calls, Many Promises and Zero Service — This company went down hill..
Have problems off and on having the Recycle picked up. Shouldn’t have to call into office to have trash removed.
Awful experience all around! My grandmother ran out of Oil when she was on Automatic Refill. I had to go INTO the office 3 times to even speak to any one because you can’t get through on the phone. Each time no one could give me a straight …
Scott R…is professional..did great checking my condenser and furnace…def. will have back…..also the staff at Peninsula are great….courtesy…professional
Ron was very nice guy who new what he was doing, and was very professional in his duties. …
They are unreliable and deceptive in their furnace work. I had them come to my home to work on my oil-fired furnace; the tech took one look from 12 ft away and said “Whoa, this is gonna take all day; should be $400!” …
This morning it was 10 degrees in Bridgeville, DE. My mother lives alone and she is 97 years old. She has Peninsula to deliver her heating oil. She has automatic payments and automatic delivery. Today while I was at her house, she kept …
Asa was abled to diagnose and repair my propane heater quickly. You could see he was very experienced at his occupation.
We called peninsula oil and propane because we have no heat. We told her the gauge says 40% she says it sounds like a furnace problem. So we set up the next refill then we called our service provider we are already contracted with since the …
My elderly grandparents, who are in their mid 80’s, ran out of propane on the automatic refill service. No heat in the middle of winter and they still haven’t been out to refill them after 4 calls
If it were possible to give a 0 rating, I would. I cannot count the number of times our town’s trash was ignored and not even collected. Just last month we went two weeks without any trash or recycling being picked up. Now we’re told that …
Worst company ever. They do not pickup trash on time and there customer service is non existent!!!!!!!
Tom and Chuck showed up on time went right to work. They did a very good job and were quick about it. I would recommend both of them.
Does not have great customer service! They want to get paid right away but don’t want to deliver in a timely manner especially when it freezing cold and SNOW outside… 👎 …
Ran out of oil. No heat, hot water and can’t cook. Would only come out today if I paid an
additional $299 after just paying $199 payment. Worse customer service I’ve ever experienced!!
Scott R. replaced my well pump. He was very efficient and always kept me in the loop as to what he was doing especially when he had to leave for parts, etc. It was a JOB WELL DONE.
I have a 24/7 service plan with Peninsula and this was the first time I’ve had to use it. I was irritated because it was a Friday evening and they wouldn’t send someone until regular hours Monday- since I have 24 hour emergency coverage. I …
Liers!!! Don’t expect honesty or a call back from management. Trash does not get picked up when scheduled. Going on 9 did late on pick up. Cheap price reflects their service.
I switched from Sharp Energy to Peninsula Oil for propane service. Peninsula was very friendly and efficient. I feel that they did everything they could to keep me informed and make me feel like a valued customer. I will recommend Peninsula Oil to anyone!
I can’t even begin to tell the full story but they
1) price gauge when your neighborhood is locked into a contract
2) leave their buried tanks and fence around them in a state of disrepair …
Steve did a great job fixing my furnace after two other techs couldn’t do it. I highly recommend him.
They don’t even deserve one star. I have had multiple issues for about 6 years now. Unfortunately I can not get out of my contract because of my neighborhood (however we do currently have a lawyer looking for any possible way to get away from this crooked company). Horrible company to deal.
Service plan cost too much money for little job that they do. When you need service it cost more outta pocket. They claim the plan keeps cost down per visit but that’s bull. Propane per gallon is extreme. If you try to work out payment …
The tech Rob was very pleasant and explained what he was doing during the various stages of testing my old heating system.
Oh, my goodness! Once again my RECYLCING has NOT been picked up. Last time was 7/20/17. I called their offices at 4:55 only to be directed to VM due to office being closed. What is going on here? Is this deliberate by the driver? Or is …
This company is truly the worst, they have taken my money to do a propane drop with in 5 working days – I am on the 5th day now and they just told me they will be delivering propane to my house 8 days from Today. …
Good luck. Mother is on service plan and they ran her out of oil. Called three times. They Said they would back and never did..still sitting in cold with a $2500 credit for oil.
My husband rented a portable restroom to have on our property for his crew to have available when meeting at our home in the morning. Our agreement included a once a week cleaning. …
Very seldom can you get anyone on the phone. It’s either busy or it rings 15 times and then you get a message that says “no one is available to take your call.” Then hangs up with no voicemail. I live in a condo and unfortunately I can not change companies!
We had no heat it was after hours they only took about 20 mins , they found the problem and fixed it quickly , very polite and professional
The average price for propane is 2.50 a gallon. I was just charged 3.01. It’s no wonder these people are in business robbing the consumer
Horrible can’t even pick my trash up it’s blowing everywhere I don’t know what type of service these people run I tried communicating to get my trash pick up the said everyday for a week they would get it but still haven’t these people are …
If you can get someone to pick up the phone in less then 30 minutes you’re very lucky. Been calling for a week straight trying to get propane delivered with no luck getting anyone to awswer the phone.
Scott went above and beyond taking care of our AC unit. He explained everything well and took Xtra time to complete service call along with maintenance:)
Chuck arrived on time, was courteous, quick and efficient…answered our questions about the hot water heater capacity and made sure we understood what he explained!
They are one of the worst companies for trash removal and customer service. They never are on time. They trespassed on our property to “switch out” without any notification. We cancelled our service over a week ago and our cans still sit full on the road. I would not recommend this company👎👎 …
We needed to replace a standard ac unit and furnace.We chose to do a heat pump and new furnace.Lead mechanic Brian E. and Charlie L showed on time and ready to work on one of the hottest days of the year.Brian worked nonstop in attic while …
Been with them since 2012 for propane and trash, was never impressed with service, pricing or fees. Their answering service is worthless, calls will default to them even during business hours and they are totally clueless beyond the …
They shouldn’t get even a 1 star. Terrible Billing department. I keep getting the same bill all the time. The people in the office say the computer is the problem. I say they make enough money , so buy a new system. I write messages back …
List my job back in April sent them a letter with no response list 40 grand income and struggling to stay afloat been trying to send them money when I could come home today they disconnected the gas. Haven’t used it for heat because they …
One call does it all???? NOT QUITE!! Maybe if they didn’t try to do it all they would do one aspect in a mediocre fashion?!?! They can’t bill properly, hold times are in excess of 15-30 minutes every time you call, when you do get a …
Horrible. Can’t reach anyone b y phone. Trash not picked up. Live on a main road and cans are placed partway in the road which is a real accident hazard. Truly awful. Tried calling for over a week and each day several tries, recorded …
No issues with deliverys but to repair a heater is an issue. The guy would not even remove the panel, it’s to old and they don’t make parts. You will need to buy a new one. Called another company, they opened it and cleaned it. Working great as it ever did…
Please take my advice. These people HAVE THE WORST CUSTOMER SERVICE EVER!!! DO NOT WASTE UR MONEY WITH THIS COMPANY!!! THEY DON’T EVEN DESERVE 1 STAR BUT ITS THE LEAST YOU CAN GIVE THEM!! Call Bob Willie gas Company!! He is a Christian who actually cares and answers his phone. 684-8616
Probably the worse service I could imagine. Too bad I had to offer any star! Made an appointment a week ago and scheduled an A/C tune up on Friday, June 9. Received a call early Friday, cancelling appointment due to a technician’s injury. …
Worst trash company ever. You pay to have your trash picked up and they do it when they feel like it. Horrible horrible service!
I do not know what happened with this company. My father was a long term member and I now am the member for both oil and propane. I cannot ever get ahold of anyone at none of the 3 phone numbers I call. You stay on hold over an hour and …
Reggie Friend did a great checkup and we discussed the choices of repair or replacement. I chose to have my HVAC system replaced. Great experience
Timely delivery and great price.
After weeks and weeks of not picking up my trash this joke of a company finally tells me they are canceling my service because I am less than a tenth of a mile outside their service area and they will give me a refund for the past quarter …
Prompt and reliable service. My delivery driver is very friendly, and the office staff is very friendly as well. Peninsula treats me very well. I’m on auto delivery, and I never worry about running out. Top notch company!!
TERRIBLE! They lack on costumer service at an alarming rate. It is sad that I have to drive to their office to talk to someone. Other wise you will be on hold until you’re cover with cobwebs. I was supposed to have automatic refill on …
we were very pleased with steve’s work and his demeanor. He fixed our problem very quickly and efficiently. You are lucky to have an employee like steve.
From the plumbing side of this company. I think they are great. We called numerous places to fix our hot water heater. They were the only ones to show up. Chuck was great. He told me what was wrong and fixed it. Also he made sure it …
All i can say is they did a great job. I would recommend them for all my plumbing work. Tom and Chuck in my opinion are craftsman at there trade.
Wish I could give zero stars, their equipment has been sitting in my front yard for over a month. I have called 3 times a week for four weeks and keep getting the run around of when it will be picked up. Unprofessional, there are better options out there
Chuck the master plumber worked diligently to find and correct our pump problem all day in near zero temperatures. No complaining or sarcasm. By days end we had water and heat !!!
I paid for Trash pick up to start in August. I haven’t had my trash picked up for two weeks. I have called twice each time I was told that my trash will be picked up the next morning. My trash is still piled up. I should have knew not to deal with them after cancelling there propane services over two years ago.
I have left trash service and oil service and would have left propane BUT they locked me into a contract – be careful! No customer service, no extra assistance and rude, rude, rude. Old women stay away! This company takes FULL advantage.
Stephen was very helpful. Restored AC and answered all our questions. We use Peninsula for trash removal, plumbing and HVAC. Great company to work with.
Called for a port-a-potty for 3 days. It is now 5 and a half months later it still sits here still being charged for it. It has been cleaned out sitting empty after the 2nd week when i told the guy cleaning it that it should have been picked up already. We have called in multiple times with no results.
I don’t know about their other services but I can certainly say the trash collection side of the company is horrible !! They cannot ever seem to collect trash/recycle on a regular basis. You have to keep calling them and you keep getting …
Worse service ever. If you are on auto fill you still have to call. Hold time is 30 plus minutes. Recommend any other company.
I only hit the star because I had to! This place is worthless! There service is worthless! I have to beg to get my trash picked up every week and as I type this my trash is still sitting out at the road waiting to get picked up. Mind you my …
Can’t wait to call and cancel this horrendous service tomorrow morning. I am on auto delivery for propane and it’s completely run out… and it’s going to get down to 22 degrees tonight. I was informed by their call center that they dont …
It’s doest even merit to give this company 1 star don’t waste your time. Or money with this company. They say one thing and do the other. The employee was about rude and heartless as a person can get here we are getting ready to …
Very rude people. Dont show up for scheduled deliveries and let us run out of propane 2 separate times in the dead of winter. Would give NO STARS if I could
Trash Service: I wish they would put the cans back where they find them! Several times now, they have left them nearly in the roadway or else in the middle of our driveway! This is not a road where you can safely get out and move cans in …
I’ve had their trash/recycling service for almost 4 years now. At first, everything was great and they only missed my pickup (usually recycling) a couple times over the years. Then I moved. It seems like over the last year, I’ve had to call …
This is the worst company I have ever dealt with. I started the service in June and they have never picked up my garbage or recycling. I left several messages for Mike and the owner John but no one returned my calls. The recycling and the …
Absolutely horrible was on auto fill they stopped filling but had no problem taking money every month ran out of fuel on Christmas was told I would have to wait 5 days for fuel delivery I called pep up and they did a whole tank swap and …
They have not picked up my trash on 3 separate occasions. After the last time they put me on a “hot list”-did no good as I am the only one on my block that they did not pick up again this weekend. They talk a good game, but they do not deliver service or good customer service.
In a bit of an emergency, Peninsula was able to get a plumber to us the same day we called. Chuck quickly assessed the situation and got to work. Our problem was solved quickly and for a fair price. Thanks Peninsula and Chuck!
Peninsula technicians are always courteous, helpful and timely. They’ll solve just about any problem, from plumbing to HVAC to even trash collection. Glad to be a customer.
ABSOLUTELY THE WORST!!!
HAD TO LEAVE ONE STAR SINCE YOU CAN’T LEAVE ZERO …
Wonderful customer service and auto delivery is amazing. You can adjust delivery to suit ypur needs. When you call a real person answers and makes sure you are satisfied.
Way to expensive we moved into a new house and called them to fill up our oil they came out and said we had 3/4 a tank already and showed us how to turn the furnace on and the heat up. They charged us 200$ for the 5 minutes they were here to tell us we have oil and wouldnt need any for 3 months or more.
Peninsula personnel worked efficiently to install a complete fireplace log insert system in our home. Ron J. ran the tank and Asa F. ran the piping and startup. They were courteous and professional. We highly recommend them.
Very helpful, got back with the information in a timely manner
I have been going through the worst time of my life due to new regulations and hours being cut. Peninsula has been so patient with me paying my bill, no demands etc. I am just so happy to have such an understanding company that realize that difficulties do come but hopefully will be short lived. I really do appreciate you so much.
I called the company to put our home up to code for natural gas the one tech came with another tech and did what they could do to cap off lines that we’re old. He was closterphobic and scared of spider crickets. They said someone would …
Trash pickup is TERRIBLE, as is customer service. It takes them FOREVER to pick up a damaged trash can… Contacting through Facebook is the only way to get a response. I have left a message being told I’d get a call back that day, NOTHING. …
Trash was supposed to be picked up 4 days ago. Despite my complaint I have received nothing but empty promises. They are neither dependable nor do they provide service, quality nor value. Do not believe anything owner John Willey II has to say on his website they are all lies!
Chuck was here to unclog a low flush toilet. I had tried to unclog it with a plunger and a snake. My snake was not big enough. He was able to unclog it very quickly. He was helpful and courteous. I would highly recommend him.
Installation of underground tank went well. Filled up same day. Nice to do business with an organized company.
In regards to trash and recycling….Unfortunately one call does not do it all…. you’ll be lucky if several calls will. Customer service reps are super nice tho. That’s abt it.
My service tech Ron was very helpful and professional. I have never had propane heat before and just moved into my new home and he explained everything and gave me some helpful hints also. Very satisfied with my experience!
Scott R. Arrived promptly and he was very professional! He was thorough and got our heat up and running in no time. I would recommend him to anyone in need of Peninsula’s services! Thanks Scott!
Ritchie S was a fantastic tech, after 2 other techs & on the 6th trip by RITCHIE he knew exactly what was wrong with our air condition system, he gets the 5 star, it is a Carrier issue. On the 7th trip, we are thinking it is repaired. …
Scott conducted a service call at our house at 7413 Shawnee Road, Milford, DE, June 30, 2015. He was congenial, thorough and very professional He serviced units at our two houses at this property. I was impressed with the comprehensiveness …
Chuck S. is very friendly, thorough and always professional. We have had the pleasure of having him service us twice. We have just requested him for another job we have. I’m sure we will be pleased once again.
This company is terrible. We ran out of propane at our residence and when we called they said that they had in there system that we had moved and the account was terminated. Yet I continue getting and paying bills. Now we are trying to get …
I had an appointment time to have my heater serviced from 8 -12. There service department overbooked for the day and cancelled my appointment with out notification. I had to call in to discover the cancellation. When I did the customer …
Asa F. came to my property on 8/2/16. He was absolutely terrific.
I asked Asa to take out a gas line that I was no longer using, and and put in a …
Called for propane a week and one half ago and they still haven’t showed up to deliver. Called twice in last two days waiting on phone system for 45 minutes only to be told all systems down call back tomorrow. Not good business in my book.
Horrible Trash Service. They are suppose to pick up every Thursday and recycle every other Thursday. I have had to call every month to complain to them about not being picked up. Its ridiculous. They are never consistent. And when you …
This company is not about the customer. I have trash service and they are by far the worst I’ve ever had I always have to call them to tell them to come and pick the trash and then they never come and get it so I have to go to another …
By far the worst company in DelMarVa for air conditioning and hvac work. The company will conduct work without telling you how much the bill will be. Their customer service is very poor at returning calls or delivering on their word. And watch out, they say they record all phone calls without telling you.
I am very disappointed with the service that the trash collection has done (or has not done)over the last few months. I have called multiple times and have been told that my trash would be picked up, which never happened. Getting in …
I want to acknowledge Scott Ruark for the excellent service he provided on Wednesday, May 18th, 2016. Scott arrived on time and was very courteous when introducing himself and what he was going to do. Scott went right to work and …
Rob did an outstanding job. What at first seemed a major problem with our heat pump ($$$$!) turned out to be minor with no charge!! He was very polite and thoughtful….has a great sense of humor.
Jan Grantz
If I could give a ZERO I would! Avoid them if you like good service. They are nice when you sign up for trash service, but after that–they are not concern. For me to sit here to write, I gave them a chance. They did not pick up our trash …
This company could care less about it’s customers. I ran completely out of propane, that heats my home and allows me to cook. I had request submitted 12/19. It is now Christmas and I’m being told I will not get delivery til 12/26, not …
Ron Johansen arrived on a very cold Sunday afternoon when my business was completely out of propane. He got me hooked up with temporary tanks and made sure I got a delivery first thing Monday. Very knowledgeable and has great people skills.
TERRIBLE customer service. Good luck getting someone on the phone and even better getting them to pick up your trash. Take your trash business elsewhere and save yourself the headache. Cancelled my service and will not be using ever again.
Mike and Jason did a great job installing our new filter system inline with our oil tank. They both knew what they were doing as soon as they arrived at my home no problem’s or issue’s just straight to the job.
Customer service is terrible, called 7/6 to cancel my service for end of month, and have cans picked up and be sure no payment was taken on my credit card. Well, called on 7/25 found they had no record of this and was also advised I had a …
Bill and his assistant Bobby were punctual, courteous, knowledgeable as well as willing to go above and beyond to accommodate our needs. While one worked, the other returned to the shop for needed parts. I plan on requesting them again the next time we need servicing.
Steve was a complete professional. Informative, polite and timely. I felt very comfortable with his knowledge and that my AC system was in fine working condition. Gave me pointers as to where my filters can be purchased and the frequency of when to replace the filter. He was a pro.
6 months we have been with this company. They can not get billing right… they couldn’t pick up trash on time. It is now Sunday night and we have been calling for an emergency propane delivery sinse Saturday morning. Don’t go with this company if you want anything done at all… let alone done right!
Please note: This review is on Rob D. and not his employer.
Rob arrived punctually and quickly assessed the situation regarding our furnace. His temporary (and effective) repair got us though the recent cold spell. Upon …
I had Steve O. HVAC Tech do the repair to my split HVAC. He did an excellent job. He answered all my questions and concerns. I would rate the service superior. …
New system installed in September and it has not worked since day one. The install that was supposed to take three days took six. On the first day above 90 outside the A/C ran for eighteen hours with out stopping and couldn’t cool the house …
Bill church is a asset to Peninsula!! Very knowledgeable about his jobs and takes pride in all his jobs. He has been to our home twice (ac tune up and furnace tune up) and we could not ask for a better tech. Thank you for providing us with Bill as we would want no other tech.
We are very happy with the Peninsula service and service pro Scott Ruork.
Scott was on time and worked until the problem was solved, which involved
picking up a replacement part and installing in. He cleaned the area after finishing the instillation and explained everything to me.WE now have heat and am very satisfied.
Peninsula rates very high in service ! I had a plumbing leak and they were at my door in less than an hour ! Chuck Smith and Kevin were the plumbers . Excellent, knowledgeable, courteous, efficient, 5 STAR 🌟! I’m grateful for Peninsula and it’s outstanding service ! …
Ron J was completely professional and compassionate when he came out today on a Saturday in frigid temptures hovering near zero. Our heat stopped working and within less than two hours of calling Peninsula emergency service, he called twice …
I have had Peninsula oil delivery for almost 15 years with no issues. They were on automatic delivery and were always helpful. In addition, we had a rental property for 7+ years with oil delivery from Peninsula with no issues. …
They service my furnace well, but I run out of oil at least twice every year. Normally, they would give me oil within 12 hrs, but I’m now on my third day waiting for oil (I’m on auto-delivery). …
Once again the service from Peninsula is A-one. Today Chuck Smith came to repair a leak in a valve. He could have replaced the whole valve for $267 and I would not have known the difference. Instead he replaced a washer saving me a …
Bill arrived and came right in to introduce himself. He asked if I had any concerns. I told him what was on my mind and he was quick to answer any questions. I felt he was thorough and did a fine job. I asked him a few questions about …
Rob and Ritchie were polite, professional, and courteous when they installed my new thermostat. They made sure I understood how the thermostat operates. Most importantly, they took an interest in making sure I was comfortable with their work, and with the temperature of my home. ~ Renate
When I first called they told me they were putting me on a contract for 12 months where I would pay 65.00 a month. They also told me that I would pay 1.99 a gallon for gas. Once we got started this all was untrue. They came to put Gas in …
Before I post my review about my recent mishap, I would like to request Mr. Wiley, the owner to please reach out to me and discuss the situation with me. I have spoken with Carolyn Robinson and just this evening with Allen Selser. Mr. …
This company will rob you, Every chance they can. They will charge you a transfer ownership fee. A disconnection fee. A tank recovery fee. They will double charge you and say it was a mistake. BEWARE OF THIS COMPANY!
Bill helped our family in a great time of need. With the temperatures soaring outside and our air conditioner not working we were in a real panic! Thanks to Bill who made it his priority to resolve our issue,We were able to contact him at …
I wish I could give zero stars, I have no idea where to begin I should begin with it’s 52° in my house. I ran out of propane yesterday the earliest they could get to me is three days away, called and let them know that I have children and …
We have been with Peninsula for 3 years and couldn’t be happier. They come when they are supposed to and do what the are supposed to do. Trash is always on time, propane comes when it is needed and they worked with me on the bill when I was …
Trash pick-up sucks. I never know when pick-up will occur. I received a message on Thursday stating that due to the holiday my normal Friday pick-up would be on Saturday. Trash container is still sitting by the road and by now it’s …
Eddie arrived on time and was very courteous.
I am new to using gas in our home, he took his time to explain how to use the stove and where the connections were. He talked about what to look for if there …
We were having issues with our AC unit so I contacted Peninsula. They had a technician at our house the same day! The technician was very polite and professional. He inspected the unit and came and told me what was wrong before doing the …
We had an air conditioning emergency on one of the hottest days of the summer. My husband called Peninsula and they were able to come out to the house right away. Within hours the air conditioning was up and running again! I am so grateful …
Apparently ran out of oil and made the connection to peninsula where I was told that they have never delivered oil to my residence. I have lived in the same home with the same address for 29 years and have only used peninsula for my oil …
Great customer service, QUICK! They were amazing I called them Wednesday morning. By that afternoon I had an account set up and was ready to have a tank delivered on Friday . Today ( Thursday ) morning they were Here dropped the tank …
DON”T believe the service promised….
They advertise and promise below to sign u up for propane …….
” Reliability – With guaranteed delivery, you’ll never run out of propane fuel.” …
I was very happy with their service while I lived in Harrington, DE. Once I moved to Felton, DE, they stopped being awesome. They were, coming out every other, or every 3rd week. After 8 weeks, they finally figured out that we were …
On the phone, Live people, giving clear and friendly information about my purchase.
Driver Delivery Associates are professional and careful when driving the truck …
This company seems to have the worst customer service of any business I’ve ever dealt with. We chose them to install a new heating and air system, which they did and fairly quickly (reason for 1 star). Then they didn’t give us anything in …
From the very beginning Peninsula Propane impressed us. With the customer service/dispatch employees on the phone to the install technician. All of them exceeded our expectations! The employee that came to our home was very polite and …
Customer service is horrible. They left us with no heat all weekend with a toddler in the house because they literally cut the line.We moved into our new house and tried to call to get it switched over to our name and they said they …
Very friendly and knowledgeable service personnel set up our new stove/oven very quickly and professionally and answered all our questions.
Don’t get propane from this company. They will let you run out when on automatic delivery and don’t care that it’s freezing weather.
Customer service is terrible
Things are going ok — there service is fine — there people are very helpful and professional, the quality of there produce seems ok. Unsure weather their prices are fair or not or HOW MUCH corporate profits have gone up in the last year???
Anytime we’ve needed anything, we always get helpful, kind, and knowledgeable staff. It makes it so much easier knowing we can depend on our propane company to help when we call. …