I’ve been working with Penn Waste for years! If you ever get the chance, I would highly recommend working with Deb Crandall. She is very knowledgeable and professional!
Penn waste is horrible about doing what they say the will do. I wish we had another choice of trash removal. Sadly they convinced our township to go exclusively with them and then stopped performing the services they are paid to do weekly at the quality they guarantee. Pathetic for service.
Since I am a municipal contact customer it seems they do not have to offer acceptable service. I am forced to pay and can’t choose someone else. I have had several issues with the service over the years . …
Penn Waste has provided our construction company with consistent pricing which has really helped with estimating trash costs for projects. Rick Moul is great to work with and has been a key element in this process.
I manage many commercial properties and Penn Waste is the company I think of first when I am considering refuse needs. Morgan is very responsive and always finds solutions to any issue.
I have been trying to have my can replace since March. They will not take the trash from the can. And they had put a sticker on it saying it was in poor condition. When I emailed them about it, I was told that they would be bringing a new …
This company is impossible to deal with. They lie to their customers. They leave a mess. They pick and choose what they take. I have no choice so I have to use them as our borough has a contract with them and we pay the borough. The …
Andrea McFadden is as good as it could possibly get. Even if I wanted to complain, there were no complaints. She did her job perfectly and I would recommend her to anyone
Every week Penn Waste has a new excuse as to why the trash on Torbert Road is not picked up, sickness, truck broke down, bad weather, we keep paying and our trash still sits untouched at the end of the driveway, worst customer service, recommend another service if possible
Penn Waste provides great service to customers in Central Pennsylvania. They provide a wide variety of solutions to residential or commercial customers and Rick Moul will be happy to help you!
We’ve always had very good service from Penn Waste. Ignore the majority of single star comments since these are loser lefties that are rating primarily due to Scott Wagner’s political affiliation. Most could reside in the cans they place out for collection.
I realize times are hard to get people to work but if your going to do the job do it right. No pick up for three weeks, then when they did pick up items fell in the street and they didn’t pick it up. I had to go out and clean up the street.
I found a huge dent and a slit in my trash can this morning. The can is less than one year old and I was told by customer service that Penn Waste does not replace trash cans. Six months ago, i found the lid badly broken. Waiting for a call back from a supervisor. Not happy!
The drivers on our route do a great job and always pick up any trash that may fall on road. Pamela Marlowe is a great supervisor and dedicated to making sure service is provided and timely.
Do not do Business with this company. They have missed my trash collection 8 times in the last three months and rarely get it on the day they are supposed too. Can’t even get them on the phone to try and get a credit. Everyone is dealing with Covid issues, they have had plenty of time to make corrections and have not done so.
I have used Penn Waste for many years. We have a container on site and for my other business at job sites. They are alway accommodating, clean and professional. Could not ask for better service.
I hate this company. I have always had issues with them. They purposely do the 1 bag/6 bag to pretty much force you into the more expensive service. They remove recycling services but still charge you the same amount: same cost for less …
Penn Waste is a great waste removal company. They provide us with recycling services too. Our Account Manager Mona is really responsive, and gives great customer service!
Well i would have to start that without Morgan Rexroth I would not have been able to accomplish what i needed to do in the short period of time that I had. She is awesome I needed a dumpster delivered to my place of employment in a short notice and she delivered. She was awesome and so was Penn Waste. Thanks again Morgan Rexroth
We highly recommend Penn Waste. Amanda Moley and the team at Penn Waste are engaging, sincere and professional. Quality service is part of their character.
We’ve been working with Amanda Kilmer and Penn Waste for three years for our commercial waste needs and we’ve been pleased throughout the entire relationship. Amanda is there when we need her as well. Thank you!
Always timely service and the condition and appearance of the equipment is exceptional. The account representative Deb Crandall
is helpful and easy to deal with. Contract renewals are always
straightforward.
Mona is wonderful to work with. She is extremely efficient, friendly, and quick to respond with any questions and/or needs that we may have. We are happy to work with her. Both the dumpster and recycling bin drivers / assistance are respectful and friendly.
I’ve bee using Penn Waste at my company for quite a while and feel that they are very reliable and always pick up on a timely manor. Deb is great to work with as well and is very accommodating.
I own a high volume bar and restaurant and Penn Waste is one of our most critical vendors. Managing waste is vital to smooth operations and my representative, Katherine Wagner, always finds the best and most cost effective solutions for my business.
My company, Thrive Fit Co, has worked with Penn Waste to provide trash and recycling for our Annual Fit Fest Event! Joel was amazing to work with, he even delivered the pop up bins to the event! Thank you guys so much!
Penn Waste is a great company servicing our location in Red Lion PA. Not only are they reliable, but the sales person, Katharine Wagner, is always very helpful whether it is a simple question or a complex issue.
We have used Penn Waste for years and they have always been great to work with. Katherine Wagner checks in regularly to make sure we are happy with our service. Thank you Katherine!
Great company, customer and budget oriented. Unlike our Governor, Deb Crandall have been very helpful since day one and also throughout the pandemic to navigate these challenging times for a small business.
Working with Penn Waste and Deb Crandall has been a pleasant experience. Deb is very professional and prompt at responding to our requests. I would recommend Penn Waste to any business owner to meet their disposal needs.
Our company has had great experiences with Penn Waste Commercial. Katharine always treats us well and makes checking in with us a priority. I strongly recommend Penn Waste’s dumpster services to other business owners in need of commercial waste disposal.
As Martin’s Gallery has been a commercial customer for a number of years, Penn Waste has always met our needs and concerns in a very timely basis. Katharine Wagner makes periodic visits to make sure all is going well, which is very much appreciated.
Great service from Penn Waste. Their team has provided great service consistently the 5 years we have been using them. Thank you Penn waste and Amanda Kilmer for all that you do!
The YGS Group is customer of 11 years now and the service from Katharine all the way down to the drivers have been excellent. Katharine stops in to assist with questions on what we can recycle and helps when we need extra services for …
Great experience with Penn Waste. I have used them for all my commercial needs. Rick Moul is great to work with and is proactive in making sure my onsite needs are met.
Missed pickup at my residence 3 times so far in 2021. I can understand no pickup due to weather, but then you come the next day. You don’t just skip and say put out double next time. That means garbage has to sit around 4 extra days. I …
We have a dumpster and struggled to find a cardboard only recycling bin that fit our needs. Katharine Wagner came out multiple times and helped with logistics of the position of our trucks so it was easy for the driver to get on our lot and take get the trash. I highly recommend Penn Waste as a local alternative.
Amazing employees and always so professional! Any issues that I have ever encountered have always been corrected promptly and better than I could have asked for. Deb Crandall is fantastic! Always look forward to speaking with her 🙂
Very dependable service for our commercial needs. They bring us a nice new container every once in a while which is nice because it is visible to our customers. Katharine Wagner visits us on a regular basis and makes sure we’re happy with their service and answers any of our questions. Happy to be supporting a locally owned business!
Penn Waste and Mona Mondo, our Penn Waste Rep, have been very clear, helpful and consistent. We get timely updates to any changes in schedule or pricing and the pickup service is excellent.
Penn Waste removed my residential garbage can without leaving a replacement because it was damaged in some way. In the meantime we had garbage piled up and attracting rodents and other vermin! This is a service we pay for so I’m very disappointed by the lack of professional courtesy.
We have eight locations. Every time we have added a location, Deb Crandall has done an amazing job establishing service. I find her to be quick and responsive to address any of our business waste needs.
Been using penn waste for over 4 years. Great service. Deb Crandall is my customer care manager. She’s always quick to answer any questions and take care of whatever I need.
Called customer service today and got Cathy, completely rude and unprofessional. Since Penn Waste took over our contract a year ago they have managed to break 2 Toters, specifically the toter bar, we had the first trash can for 6 years and …
Customer service rep Kerry Forry is as good as it gets! She went out of her way to help with my question. She was polite, and kind on the phone answering questions quickly and making sure the info she was giving was the correct info. I have …
I have been working with Deb Crandall for quite a few years now at Cummins Sales and Service and she is one of the most personable and professional people that I have the pleasure of dealing with. She is right on task with any issue that …
We enjoyed 4/5 star service from Penn Waste for over a decade before they were sold. Now they are just a waste of money. No pickup this week, no explanation and even before that they were using our garbage cans as bowling pins are pickup. Like a lot of neighbors we’re looking for an alternative.
Amanda K is a professional business development manager in Dauphin and Cumberland counties. She’s a trusted advisor for your commercial trash and recycling needs. Give Penn Waste a call today!
“I would highly recommend Penn Waste for your business’ trash and recycling. We were with a competitor for many years and after meeting with Katherine, she was able to provide us with a better service and pricing strategy. If you’re looking for a complete and personable service, give Katherine at Penn Waste a call.”
Unbelievable waste service provider. If you are looking for commercial services, I would highly recommend Amanda Kilmer. Her level of professionalism and problem solving to assure you get the best service for your particular application is unmatched.
Tried to get a commercial quote from Penn Waste. I called several times and emailed the sales rep who had visited my location. I NEVER got a response. I decided to call the main number and get in touch with another sales person and instead …
Penn Waste offers great customer service. We work with Deb Crandall and she’s always ready to assist with any questions we may have.. I highly recommend Penn Waste
For unforeseen circumstances we had to discontinue our services with Penn Waste. I just want to express how happy we were with the service and the employees, especially Mona and Chuck. They were very courteous and friendly and took care of our needs and concerns.
This company provides excellent customer service above any other trash hauler. Since it is a local company they are always helping out/donating to local organizations in the area. …
Penn Waste offers great customer service. We work with Deb Crandall and she’s always been professional to work with and available if we need her! I highly recommend Penn Waste.
Penn Waste, I really need to thank you for your fantastic service to all of Rubicon’s client! Jeff we appreciate your dedication, quick response time and professionalism. Here’s to a long and welcoming relationship!!
The trash pickup service has always been on time. The driver is courteous, friendly, and patient. When we’ve needed large rolloffs, the scheduling has been easy and pain free, with delivery on time as promised. We’ve found Penn Waste to be a top-notch organization.
Rick Moul Stopped by to check up on The Gutter Guys in Harrisburg, and to see how we were getting long with our service. I am happy to say that our recycling service is one of the few things we never have to worry about. Penn Waste is …
I have had an ongoing problem with Penn Waste picking up my bundled brush. 6 of the last seven times I have had to call and request pickup as they missed me on the initial round. Three times they could not come back the same day which is …
We have Penn Waste for our commercial account at our apartment building. The service for the recycling is horrible. Constant promises to pick up, and they do not show. We have been a loyal customer for many years. May be time to change companies.
Penn Waste has provided dumpster service to our office for several years and the service has always been reliable. No issues with the drivers. Our rep, Deb, checks in with us on a regular basis and adjusts services as our needs change.
I have no problem with the service at our home. The problem is with the drivers. I live close to the domicile for Penn Waste trucks. I am on the road early in the morning like these trucks. I have been cut off several times by trucks …
The new cans are about 30 lbs. So I don’t put out every week. Recycling was full so I put some cardboard in the regular garbage can. The garbage people pulled it out put on the ground, it blew into the street causing a road hazard. I called …
It’s not the first time this company hasn’t picked up our trash on the Monday like they should have. Now I will have 2 weeks worth of trash for them again.
Haven’t picked up our trash for two weeks due to weather delays. We understand weather is an issue, but they still don’t come out on the next day as promised due to weather. Trash is overflowing and Penn Waste is doing nothing to rectify …
Shout out to our representative Deb Crandall, who always makes it point to check in on me and the service they provide at my The UPS Store in Linglestown and Hummelstown. Her follow-up on questions and concerns is superb and timely. Plus she always leaves me a fun promotional item 🙂
Service men are polite and take everything! They wave at my little one every week watching from the window. We needed a new recycle bin and dealt with Joel Washok. Professional and quick response! Glad we have professionals to help with our needs!
Penn Waste provides excellent service without fail. If I ever have a question, I can always call Mona Mondo, Customer Care Manager. Mona stops out from time to time just to check on us and I know that she will help us with our needs as our business grows. Thanks, Penn Waste, for all you do!!!
Penn Waste does a great job taking care of all of our trash and recycling needs. Not only are they helpful at the company i work at(DENTSPLY) but they service me at my residents. And if i have any questions Katharine Wagner is always there to help.
We have been very happy with the Penn Waste Recycle Team from the accommodating driver to our rep., Mona Mondo. Mona has communicated well the changes in recycling and continues to build on her …
Easily setup a dumpster rental through Joel Washok. I had the dumpster for 2 days, I contacted Andrea McFadden to let her know the job was finished and pick up was schedule for the next day. Electronic payment was convenient!
We have used Penn Waste for many many years and have been extremely happy with their service! They are professional and very dependable! Morgan R. has gone above and beyond to assist us with our needs. Thank you Morgan!
All I’ve ever asked is for the can to be placed 2 feet inside the driveway in the grass and never happens.. will definitely be looking into competitors price’s.. call into customer service and get no way because Nobody Care’s!!!
As a small non-profit organization, we always look for excellent service priced reasonably. Penn Waste offers both. Deb Crandell offers terrific customer service always. We recommend Penn Waste.
Penn Waste and Katharine Wagner have given us excellent service the last three years, on our commercial account. The dumpsters are always in great condition, unlike our previous provider. We also prefer to deal with a locally owned company. Thanks from Shrewsbury True Value.
I am the administrative supervisor for New Cumberland Borough and I would like to thank the Municipal Contract Administrator, Joel Washock for his assistance in a matter we were having with a the borough property commercial dumpster. Joel …
We have had Penn Waste as our trash pickup for over 2 years. They offer a great service! Miss Katharine Wagner our Penn Waste Rep stops in twice a year to check on how their service is going for us.
Today, August 10,2020 was our trash pick up day in the 200 block of East Chestnut St, Lancaster, PA. I noticed the collectors were later than usual. When I saw them about 1:45 pm it was 94 degrees with high humidity. The poor pick-up …
We are very satisfied with the services of Penn Waste! Their customer service team meets any need we have promptly, dumpsters are emptied on schedule faithfully, and drivers alert us if access to the dumpster is impeded so they can get in to do their job.
Deb Crandall is our rep. Very professional. Has done numerous site visits to follow up with me. Switching from another hauler we are saving hundreds of dollars a month. The previous company, when I said I was soliciting quotes for our …
Sadly in my area they’re the only company you can use. Otherwise, I would switch even if I had to pay more. There’s no consistency at all to the times they come…..it can range from 5 in the morning (not exaggerating) to 2 in the …
We’ve been using Penn Waste for years. The service provided by the company is top notch and the professionalism of Customer Care Rep Katherine is fantastic. Issues are dealt with expeditiously and always followed up on.
We’ve been dealing with the Penn Waste team here at ASR for going on 12 years. Katharine Wagner is only a phone call away if i need to change pickup dates or anything else that pops up in my head, and the service has always been great. Thank you for keeping up the good work.
Trying to understand why their trucks don’t collect the trash from cans & why they don’t collect the recyclables according to their schedule collection days. Had to call numerous times & today they’ve done it again.
Our business has been dealing with Penn Waste for over 5 years now. Since we switched we have had far better service and pricing. Our previous trash hauler was complacent and uninterested in our needs and had been over-charging us for years. Penn Waste has changed that. I highly recommend their services.
I live in Dover Township, York County who has a contract with Penn Waste. Got my latest bill and it went from $30.71 to $42.81 for low volume rate. Increased by about 39 percent! Regular volume rate went from $53.21 to $60.81 which is …
Penn Waste has very hardworking employees who provide excellent customer service to both their residential and commercial customers. They continue to be extremely involved in their community; donating to hundreds of nonprofits and …
We have the best Customer Care Representative, Mona Mondo. She makes visits and calls to be sure that all of our needs are being taken care of. Penn Waste has always been very good to deal with. No complaints at all. Thank you for all you do.
I recently moved and needed to dispose of quite a bit of junk that had gathered over the years. I contacted Joel Washok, who set up the delivery and removal of a roll off container. I was very impressed with the quality of the entire …
I have partnered with Jeff Sentz (Director of Commercial Sales) over the past 4 years on several projects with great outcomes for all parites involved. Jeff is very professional, highly reliable, completely transparent and respects the …
We use Penn Waste at our commercial location in Lemoyne. We share the dumpster with the business next to us. The dumpster very difficult pull for their driver, but they never seem to have a problem. They are on time and o cannot remember the last time we ever had to call them to report an issue
We’ve never had an issue with our garbage or recycle collection. The garbage men are always so friendly especially to our son who waits outside for them every Wednesday. They always make sure to wave to him and say “hello”. They’ve even given him a hat and shirt. Penn Waste always goes the extra mile and highly recommend.
Penn Waste offers great service at great prices. I usually work with Jeff Sentz there and he is always willing to do what it takes to help out. I would recommend them to anybody in need of waste services!
Amanda Kilmer has great customer service skills, she always goes above and beyond for her customers. If you have a need to call Penn Waste, make sure to ask for Amanda. You will not be disappointed!!
Very accommodating company, great customer service, and the employees go above and beyond what is expected. I spoke to Rick and he made me feel like I was more than just another customer, very friendly and knowledgeable. Definitely recommend this company.
Penn Waste is contracted by Susquehanna Township for weekly trash, and periodic yard waste pick up.
They were to pick up yard waste June 12th and 16th. This is based on their …
Penn Waste is a great place to work. It is full of hardworking employees and great coworkers. They provide excellent customer service to both their residential and commercial customers. They are also extremely involved in the community; donating to hundreds of nonprofits and charitable organizations every year.
I’ve lived at my house for 6 years and have never had any issue. However, truck 367 and it’s driver were so incredibly rude and unprofessional. First, my recycling had been curbside way before they got there, as listed for township …
I work as a waste broker for New Market Waste Solutions and use Penn Waste as one of our vendors. They have great customer service and do awesome with responding and scheduling quickly. Judy Cutright helped me out 🙂
Our regular trash/recycle pick up is always done on time and we have never had an issue with the drivers or the service. When there are illegal dumping issues the drivers promptly report it to their Customer Service dept. and we are …
Penn Waste does a great job servicing our four commercial accounts. PW worked with us to identify our specific trash and recycling removal needs. They have been flexible in rescheduling pick ups in instances where our dumpsters are …
My company uses Penn Waste for all our projects and I would highly recommend using them to anyone out there. Rick Moul is the best to work with!! He will go above and beyond to make sure they provide you exactly what you need and are on your schedule.
Penn Waste has been serving my business since 2003. I can’t say enough about how well I have been taken care of. Even during a time of trying to save some expenses, they worked with me to help lower my monthly expense. My rep Katherine …
Cristina Wagner is an excellent sales rep, she helped me with my garbage needs and is a terrific representation of the company. She is friendly, attentive and got my garbage needs handled in a timely fashion for a fair price. Highly recommend working with her for any business waste needs.
Penn Waste handles our trash pick up in the development I live in (Shiremanstown, Pa). They are always on time and very friendly. During the summer time the recycling guys always wave and talk to my two sons – one of which is obsessed with …
The Mountain View Office Park Owners Association has been a customer of Penn Waste for about ten years. Amanda Kilmer has been our Business Development Manager who arranged for our semi-monthly Trash Removal and Recycling services from the …
We have been a commercial customer of Penn Waste for our refuse and recyling for several years. On the rare occasion that we have a concern, Katharine Wagner has always been available to listen and take care of any issue we may have. She …
The Penn Waste crews that service my home always do an amazing job! We have also had service from their commercial department and the service we received was far more than what we expected. They went above and beyond to help things run smoothly for us during our construction process. Thank you for always putting the customer first!
Commercial account and we’ve been using Penn Waste for quite some time and have been delighted with their service. We especially enjoy the personal attention provided to our account by Deb Crandall who always keeps in touch to make sure things are going smoothly, etc.
Do not pick up on time. I have been using Penn Waste for the last year and almost every week the trash sits along the curb all week long. Do not use Penn Waste if you can choose another trash collections company.
Penn Waste has been great for our office. I saved a substantial amount for the company by switching waste hauling providers and their service has been very good. Our representative, Mona Mondo, routinely checks in with our office to make sure everything is running smoothly.
We have used Penn Waste for many years at the company i work for, and the service has been very pleasant. Our account is handled by Deb Crandall, and her customer service skills are outstanding.
Cristina Wagner is the representative at Penn Waste for the business I work at. She is very professional and always on time. Plus she provides us with a wonderful service at a great price!
I have had the pleasure of working with the Penn Waste team, specifically Jeff Sentz for several years. This team always gets the job done – and provides top notch service. I would highly recommend them for all of your waste and recycling needs!
I’ve lived in many different States/Counties and Penn Waste is by far the best waste removal service I’ve used. Amanda K. is one of the most helpful and professional representatives I’ve worked with. I wish I could give 10 stars.
Penn Waste on a business level is outstanding, but working with Katharine Wagner is even more outstanding. If I ever have any questions, or issues, she is only one phone call away. She takes the time to talk to you even on a personal level. …
I have used Penn Waste for years and have always had a great experience. I have had to pleasure of working with Rachel Quinn and she is amazing! Very knowledgeable, professional and friendly! A breath of fresh air!
The customer service at Penn Waste is fantastic – especially if you work with Amanda Moley (rock start). She is a great listener and is very easy to work with. I highly recommend Penn Waste.
If you are renovating or doing major downsizing , I highly recommend contacting Katharine Wagner to set up service for a temporary dumpster delivered to your home or business. Pricing was very reasonable and delivery was flawless. The …
Penn Waste has been wonderful for us. Our previous provider would jack up the rates every year – turning what we thought was a good deal into a very BAD deal. …
The drivers and loaders are always very professional. My boys love seeing the trash and recycling trucks go by. The driver always makes it a point to wave and even beep the horn for them. Makes their day. …
My experiences with Penn Waste, specifically Chad Forry, have always been pleasant and professional. Had a minor issue, and when I spoke to him, the issue was taken care of immediately. It’s great to know that there is someone out there …
LaPorte Painting has been using Penn Waste for over 10 years and they have exceptional service. If there is ever an issue, our rep, Deb Crandall, handles it right away – she’s always been a pleasure to work with. I highly recommend Penn Waste.
I visited Penn Waste for a tour of their facility. There are excellent people there! All the workers were very friendly! It is also clear that they have a careful process of managing recyclables. They care deeply and are very committed to …
Penn Waste offers great customer service. Deb Crandall is always easy to work with. Anytime we need an extra pick up due to excess trash she makes it happen. I highly recommend Penn Waste.
We at The JDK Group have worked with Deb Crandall and Penn Waste for many years. Deb is super responsive, quick to implement our requested changes to services and provides a clear understanding of all costs. I don’t even consider getting quotes from others as we are very happy with Penn Waste and especially our relationship with Deb.
I have had nothing but excellent customer service from Penn Waste. They are a great company to work with. I would like to specifically thank Rick Moul for his efforts. Rick does whatever it takes to keep his customers happy and he does so in a polite and friendly manner. A true professional and a great partner.
Morgan Rexroth is an excellent rep and a great example of putting customers first. After my recycling bin saw its final days, I knew who to call right away. The next week, I had a brand-new recycling bin! Morgan is a great example of the …
Penn Waste offers great customer service. We work with Deb Crandall and she’s always been easy to work with and responds to our needs in a timely manner. I highly recommend Penn Waste.
I have purchased 2 trash cans and they have broken both of them within a couple months they need to have respect for other peoples properties not throw the trash cans leaving trash all over the street and my yard very frustrating and I can’t get ahold of anyone at customer service to have them replace my trash cans
Our company has been using Penn Waste for the past 3 years. We work with Deb Crandell, she is the best to work with. Deb is responsive, easy to work with, and on her game. Highly recommend Penn Waste to take your waste too 🙂
Penn Waste offers great customer service and always help us out when needed! We work with Deb Crandall and she’s always been friendly, responsive, and easy to work with. I highly recommend Penn Waste
Rachel Quinn has been a vital contact with great follow-up on all matters. Set up and weekly removal has been an easy and smooth process! Highly recommend!
Rachel Quinn was a great help in getting me my new dumpster service at my business. She answered all of my questions and even came out for a site visit very early one morning when it was convenient for me. I definitely recommend her as your new sales rep!
Weekly Trash and Recycling Services. We recently switched one of our office building in Lower Paxton Township to Penn Waste. The original switch was base on the cost. However even at a lower cost we are getting service. Thank you Penn Waste.
Penn Waste has always treated us well and taken good care of us. We work with Deb Crandall and she is always super pleasant and helpful. Great customer service!
I have had the pleasure of working along side Rachel Quinn of Penn Waste on several different community projects. I am continually impressed with Penn Waste and Rachel’s commitment to the community and how giving they are in their …
My husband and I have had Penn Waste as our trash removal service since we moved into our home over 4 years ago. We have been very satisfied with the service. We have had many encounters with Joel Washok who has been so helpful and professional.
Penn Waste offers great customer service. We work with Deb Crandall and she’s always been easy to work with. She truly is a sweetheart. I highly recommend Penn Waste.
We have been Penn Waste customers for our business location for almost 5 years now. They have been attentive to our needs, competitively priced and quick to respond when we need to make a change or need an additional pick up. Katharine is great at what she does and always available quickly by phone or email.
I have been using Penn Waste for a few years and have nothing but good things to say about them. updates on trash removal and information regarding what is and isn’t recyclable is always timely and informative. I have a specific contact …
This company IS TRASH! All puns aside, this company is an absolute joke. We are going on 6 weeks now of no trash pick up. We call every week and tell them out trash wasn’t picked up, they say they’re putting a work order in and they’ll pick …
Very poor intercompany communication, left trash at my house for 3 weeks, all the while I was told I was allowed to use trash bags instead of those rolling carts.
I have been a Penn Waste customer for several years for both personal and business. Katharine Wagner always identifies our needs and makes doing business with them very easy. Also our service has far exceeded my expectations! Anything we …
We switched to Penn Waste for our trash removal at several of our managed properties in 2018 and couldn’t be happier with the service. Our rep, Deb Crandall, is very responsive and a real pleasure to work with. I highly recommend Penn Waste.
The team at Penn Waste always provide timely and efficient waste service at our locations. And Jeff Sentz is a pleasure to work with, just a few weeks ago late on a Friday, I needed a dumpster set up on one our commercial accounts. Jeff had …
I wanted to give a shout out here because it is not often you get good customer service anymore. That is why I chose to highlight Rachel Quinn who I have had the pleasure of connecting with and having experienced her professionalism. She …
We have been a Penn Waste customer for years . I know in the winter time its hard to get to us for pick-up , I know you didn’t forget about us. Katharine Wagner always identifies our needs and makes doing business with them very easy. …
Multiple times now they have refused to take my trash can with the lid open slightly open. Multiple times they have dropped trash in my yard because the lid wouldn’t close. We can’t pay for two trash cans; Pennwaste won’t allow that. …
I am an employee and a customer. My service at my home is amazing. Always on time, place the cans back where they belong and very polite when I interact with the guys on my route. As an employee, Penn Waste offers very affordable …
Every week we have to pick our cans up out of the street or find the lids they throw in the brush. Busted garbage cans we have to replace constantly. Worst customer service I’ve encountered when I call. We started paying online and missed …
Penn Waste doesn’t follow state mandated recycling guidelines. My daughters recycle tote was taken by penn waste and not replaced, she has made numerous phone calls but no one does anything so all recycling now going in the trash! I’m sure many other customers have same problem!! No customer service at all!!!
We have had great service with Penn Waste and we really appreciate the cost savings that comes with being their customer! . If we need an extra pick up, they are here within a day. Mona and Gretchen are wonderful to work with. If we have any issues or concerns, they take care of them right away.
Penn Waste has serviced our buildings for many years with great customer service. I work with Deb Crandall and she is the best. She is absolutely one of the biggest reasons we keep our business with Penn Waste. I would highly recommend Penn Waste for any of the services they offer.
Hate to leave bad reviews like this. Brand new home owner in Mount Wolf, they didn’t take the trash the first week we were there. Week 2 rolls around and they still didn’t take the trash. I called for the THIRD and FOURTH times and put work …
I am a Penn Waste customer for both my residence & business. We are very pleased with their service. They are super easy to work with when we need to request a dumpster for a job site. Service is professional and quick. Special thanks …
I finally decided to cancel my service with penn waste today after my trash only being picked up once in the last month. After numerous calls over the weeks and getting nothing but poor excuses and failed promises to get the trash picked up …
I have been with working with Penn Waste, Deb Crandall specifically, for years and I have always had great service. She always answers all my questions timely, and will schedule all my commercial pick ups and drop offs that are outside of …
Never pick up trash on the day they are surpose to pick up.They changed are trash pick up day with out any notice. They have very poor services do not recommend for trash removal.
Using Penn Waste for roughly a year, they miss a pickup at least once every month. It’s been getting worse, they skipped 3 weeks and when they decided to pickup they only took one waste can and one recycling after telling us to set extra out. I recommend any other service over them.
We have always been satisfied with Penn Waste’s service at many of our locations. This success results from Cristina Wagner’s excellent customer service in answering any & all of our questions or resolving any concern. She goes the extra mile & you can tell she really cares. Job well done.
We switched our waste supplier approx. 8 years ago. We not only got a better price but also excellent customer service. Our previous provider only showed up when it was time to renew or to advise of a price increase. Penn Waste has done …
For the second time in 6 months they have not picked up my trash or my neighbors’ trash on our scheduled day (Wednesday). I have called customer service both times and have been promised a call back. I am still waiting for my call back. …
Penn Waste has been a tremendous help to New Life For Girls. We have been a customer for many years and have enjoyed a great relationship with Penn Waste. I would like to particularly mention Mona Mondo, the Commercial Customer Care …
Penn Waste offers great customer service and have always been responsive to our needs. We work with Amanda Moley and she’s always been easy to work with. I would not hesitate to recommend Penn Waste for your commercial needs.
Penn Waste offers top-notch customer service. Deb Crandall was a lifesaver when it came to working through our extreme slow times during COVID. As a local restaurant, she and Penn Waste were one of the many reasons we were able to survive. Highly recommend doing business with them.
We have used Penn Waste for many years and have always been pleased with our service. We’ve had several bulk items to dispose of and it was easy to schedule a timely pick up. I’ve also had many questions about the changes in recycling. Joel …
Our company uses Penn Waste/Deb Crandall for our waste service. We couldn’t be happier. Deb Crandall is a pleasant person to deal with, is always positive and will do whatever possible to help you get things done. The Customer Service …
Have given up on trying to determine when my trash will get picked up. Luckily another companies truck shows up on my street on time every week, so I called them and switched. My Penn Waste pickup hasn’t occurred in over 14 days.
Our company has been serviced by Penn Waste at multiple locations for years. Customer Service is better than any other company that I have worked with in the past. Deb Crandall is always available and goes above and beyond to take care of our needs on a moments notice. I would highly recommend both Penn Waste and Deb Crandall!
I am the Commercial Accounts Supervisor for Waste Cost Solutions and there is not enough great things I can say about our rep, Jeff Sentz, and Penn Waste as a whole. They are reliable, Jeff works with our every request and I have confidence …
Penn Waste is a great company. They are on time with pick ups, and help if you need a larger unit or a smaller unit. Amanda Kilmer is one of the best sales people on their staff. She is very knowledgeable of the products she represents which helps you get the best for your needs.
Twice in less than 6 months they have refused to pick up trash for 3 straight weeks on BOTH occasions. Had to buy extra trash cans to put the
trash in. Fawn Township is not a priority so we have to wait ……they said Go …
Penn Waste has been great to work with as a business. We work with Deb Crandall and she is always super helpful and responsive. She has always taken care of our requests and questions quickly and to our satisfaction. We highly recommend Penn Waste and especially Deb Crandall.
We have been using Penn Waste for years for our trash and recycling containers. They have provided exceptional service. Christina Wagner helped us to taylor a pick up schedule that fit our needs for service and reduced our expenses. They …
I am very disappointed in the customer service you have provided my family with. You have missed us for 3 weeks in a row now. Every time we call you give the same excuses. You say you put a work order in, we don’t know when the drivers …
Today is March 18th. 2022 You haven’t picked up my refuge in 3 weeks for a total of 8 missed weeks since Jan. 1st.
I have sat my trash out curbside on Sunday night for Monday pick up only to …
They have let me trash sit and accumulate for 2-3 weeks now. So when I call the lady said she’ll make a note for them to pick up double. They did not. They went through my trash and scattered it across the road.
I’ve been a customer with Penn Waste for many years. I didn’t have any problems with the company until Scott Wagner sold the business. Since then, it’s been nothing but trouble—they have stopped collecting recycling; they have raised rates, …
Rachel Quinn is an absolute pleasure to work with. She is very responsive and always puts the customers needs first. If Rachel doesn’t have the answer to your question off hand she will track it down and get back with you in a timely …
I’ve had a great experience working with Penn Waste. They provide service to our home in Springettsbury Township and they do an awesome job in keeping our community well-served. Amanda Moley has also been incredibly responsive and communicates with us well. I’d recommend Penn Waste to anyone!
We have used Penn Waste for many years. Their customer service is excellent and we have been very satisfied with their regular weekly trash service at numerous locations on the East and West shore for both residential and commercial pickups. Our rep Deb Crandall is professional, friendly, and responsive.
I operate a local business in York and have had Penn Waste for many years. Their service is always on time and reliable. Morgan Rexroth, my Customer Care representative, truly lives up to her title. She has always been there for me when I …
Penn Waste is a great company to work with at all levels. Their customer service is excellent. Rachel Quinn is an absolute rock star in explaining the commercial side of their business and has helped many members of groups I am involved …
I’ve been a customer of Penn Waste for a long time! I work with Deb Crandall, and she’s always been such a pleasure to deal with! Her positive upbeat personality makes it easy to reach out with concerns or questions! I highly recommend Penn Waste and their crew!
I’ve always had a good experience with Penn Waste. They are reliable and I’ve never had issues with them picking up some of the bigger stuff from time to time. Actually, Rachel Quinn who does their biz development serves on the board of …
So happy with the service from Penn Waste!! They’re always reliable and care about their customers satisfaction. I’ve had the pleasure of dealing with Cristina Wagner and she is an exceptional retention rep. Always very responsive and easy to work with. 5 stars all around!
Penn Waste offers great customer service. We work with Deb Crandall and she’s always been easy to work with. We are a seasonal company and Deb makes it easy to change pick up schedules when we are in the off season. I highly recommend Penn Waste.
Penn Waste has been an incredible provider for us and their team is some of the best. I’ve been working with their rep, Joel Washok and he is incredibly kind, responsive and cares about The quality of their service and the promptness of …
I have had Penn Waste as my residential hauler for many years. I appreciate that they keep me up to date on scheduling changes. It’s great that Penn Waste puts the safety of their employees first. I have also had great interactions with Deb …
they are terrible!!! never great, they got much worse lately. Won’t pick up our garbage or recycling. and won’t return calls and even have gotten nasty when you do get to ask them to remember to pick up what they promised to do and what we pay for. TERRIBLE SERVICE! i gather the township they are located in doesn’t even use them.
I have never seen the level of customer service from a waste removal company as I have experienced from Penn Waste. Our sales rep, Katharine Wagner, takes our contract very serious and never assumes that we are 100% satisfied with the level …
Penn Waste is SO EASY do deal with. Need a “in-between” dumpster pickup? They will respond quickly and don’t charge a fortune for the extra service. They don’t “squeeze” their truck on you property and leave any unpleasant evidence that …
Penn Waste has always provided excellent customer service to my company. They were a huge help when we moved to our new office. Deb Crandall helped us secure a large temporary dumpster to dispose of items from our old office, and made the process of transferring service to our new location very easy. I highly recommend Penn Waste.
So great to work with! Perfect for the busy business owner.
It’s easy for a waste management company to provide great service when everything goes as planned. From the beginning, Penn Waste and our customer service rep, …
Very happy with Penn Waste! We have used them for years for trash and cardboard disposal at our business. They are very punctual with our pick ups. And, they are very accommodating when we need extra pick ups! Deb Candrall has managed our …
Ive been under contract with Penn waste for the last 6 months since moving to the Lower Windsor area. Ive had 7 instances where they dont pick up our trash and all of our neighbors trash. Sometimes for weeks at a time. Apparently, lower …
We have used Penn Waste for several construction waste removal jobs in the area. They are always so nice and responsive. Today in particular, we had a bit of an emergency and Rick took care of us first thing! It’s so refreshing to work with …
They have terrible customer service and I do not recommend them. They dumped my $200 trash can in their truck and did not bother to take it out! I have it all on video and they are ignoring my demands for them to replace the can they …
We live in Fawn township and have not had a garbage pick up in three weeks. This has happen before in the summer and spring. Some how Fawn township has become the forgotten step child that is last on the list for regular, weekly, …
Very disappointed with the services you have provided not only for my house but for my parents house. You have missed us numerous times with picking up our trash, which normal pick up is Thursday for us but you have a truck coming for the …
Thrilled that young gentleman picking up recycle today brought my container back to me while I was wiring in the garage. Unfortunately this is a rare occasion with the younger generation. So proud of him!! All the workers on our route are usually great! Thank you!!🥰 …
Trash in our neighborhood has not been picked up in 3 weeks. Our pickup is weekly and they have only picked up in our neighborhood 4 time since December 1. It is January 28 today. …
They are great when they come but our street is consistently missed and despite many calls and work orders placed they never show up. However, we are still billed consistently. Funny how that works.
One of the worst customer service experiences I’ve had. They did not pick up our trash three weeks in a row, and after numerous attempts to contact them via email, online forms, phone calls, and voice mails over the course of three weeks, …
Horrible, horrible customer service.
Called 4 times with waiting period of 35 min each to only get a recording to leave a message!! Waste of our time. Made a special appointment for pick up and …
PENN WASTE ABSOLUTELY THEY WORST THERE WORKERS UNPROFESSIONAL,CUSTOMER SERVICE,TRASH NOT BEING PICKED UP ACCORDING BUT THE ONLY SERVICE IS ON TIME IS THERE BILLNG I RATE PENN WASTE ZERO
I have had to call customer service 5 times in the last few months. I had the same trash left in my can for 3 weeks because they use the claw on my personal trashcan and it smashes it and the last bag is unable to come out. To try to get …
What a Joke this “company” has become! So glad to get away from them. Tired of being “ripped off”! Was paying full price for service…and getting pick up only 50% of the time! Always got one poor excuse after the next as to Why by service …
About a year ago, we were looking to move to Penn Waste. We weren’t quote shopping, we had neighbors who used them and they seemed more reliable than our previous service. I reached out twice for a quote and never heard back. They ended up …
I have found dealing with Penn waste is a total disaster. For 4 weeks now I have had not had my recycle bin dumped. With this I have called the company 4 weeks in a row asking why it hasn’t been picked up. Each time I called the lady on the …
Penn Waste recently added a large fuel surcharge AND dramatically increased our base trash pickup fees. Make sure your contract includes a cap on rate increases. They provide decent customer service at our condominium association. However, we will be looking at other trash pickup services when our contract expires.
We have been long time customers of Penn Waste. They just doubled our quarterly bill to $126 and since they are the only trash hauler in my area, we have no choice but to pay it. We have called other providers and no one services this …
The throw bins all over the place middle of the road middle of walk ways middle of driveways so peoppe end up hitting bins causing damage. Love leaving notes on large items so they dont have to take them when customer service tells you …
Terrible company. Lobby your borough/township! DO NOT USE PENN WASTE! Total rip off. Charge the same rate as my old company and only take 1/3 of the trash the old company used to take. Told me they would provide me with a trash can. Still …
We are new home owners in the Bressler enhaut Oberlin area and have suddenly seen our recycling bin not emptied for 2 weeks and now our garbage bin not emptied either this week. I checked the neighbors cans and they are also full. I tried …
PennWaste doesn’t accept paperboard for recycling and only takes plastic items of categories 1 and 3, which doesn’t include even plastic milk jugs. So, the monthly residential fee seems a bit high for the recycling service provided. …
The customer service staff is always nice…however…it is really frustrating when I have to pay for a service that is continuously not provided. I am constantly calling them on an almost weekly basis because my recycle and/or trash has …
Another update: As of July 12 another failure to service. This time it is recycling. Best I can tell the truck did not bother to travel our road. Call center has a wait time of 20-30 minutes and even when one gets through there is no …
Customer service is nice to deal with, however, NO supervisor has come to see the DANGEROUS SITUATION they have put us into with NO solution!!!! Our garbage containers are either NOT emptied or left in the middle of our driveway off a …
We are forced to use them for our residential garbage service and they are one of the worst companies to deal with. Multiple missed pick ups, no one ever takes accountability and 0 customer service. Unfortunately its another Pennsylvania monopoly
We are forced to have Penn waste as our garbage service. Pickup days move or we get skipped a whole week. This wouldn’t be a big issue, but the company never bothers to notify anyone. No social media posts, no letters, no communication at all. Good luck trying to call and get someone on the phone.
Too lazy to pick up the recycles that fell out of can that blew over from either wind (mother nature), or passing traffic. Clearly just left it there. Told they can’t step on our property, but these are not technically on our property as …
I have been using Penn waste for 3 years now and while they have experienced staffing shortages and a few non pickups here and there, they always made things right. Their account manager in the office, Stephanie, was more than a pleasure to …
Service in Lower Chanceford township was so bad over the summer that at one time we had a single pickup once in 4 weeks. I tired calling their residential customer service and could not get through to to “high call volume”. Very poor service. Fortunately, we had another company start trash pickup and changed over to them.
We have had this company for a few years now. But in the last year the service has been awful. We are lucky if they pick up twice a month even thought we pay for weekly pick up. When you call the office they say how sorry they are and that …
Had a billing issue that I thought would take forever to clear up. I was shocked at how responsive! My request was handled immediately and in a professional manner through e-mail. I expected to be ignored and in less than 24 hours the issue resolved. Thanks!! It’s nice that customer service is still alive and well!
They seem to tell their drivers to make every excuse not to pick stuff up. I basically have to put my trash in the middle of the street to make sure they actually take it. Their recycle truck often drives through the neighborhood like a …
From broken cans to not arriving, this company continues to get worse and worse by the week. This morning their employees carelessly tossed bins into a sticker bush with no regard to anything. Yet they’ll raise rates each year. Do better..
I scheduled a pickup for my couch. They left it because I placed a box on it. If they didn’t want to take the box they could have moved it to the side. I’ve had nothing but problems with penn waste this year. I’ve been at this address for …
I have been over billed, never refunded, left messages for over 4 weeks without any response. WHY ? Very disrespectful, I am a business owner looking for the simply courtesy of a return phone call!
This company has broken 2 of our trash cans now. I have Ring camera proof. The only way to get them replaced is if we pay a fee to use one of theirs. Trash has been all over our yard from their trucks. Again I have Ring camera that caught …
I have given Penn Waste so many chances to rectify the poor service. I have called every week for the last 3 weeks as they have not come and picked up our trash, consistently. Our entire street continues to be dismissed. I called at 2:30 PM …
For the past two months they’ve only picked up my recycling twice, and that was after I called Penn Waste customer support and had them put in a work order. They’ve recently started skipping my trash too. There has got to be route …
Our trash was not picked up 12/23/2022, regular pick up day. According to web site and automated line no holiday or weather delays. Called customer service today. Was told Penn Waste would do a “double pickup on our regular day”. Our bin is …
I’ve been working with Penn Waste for years! If you ever get the chance, I would highly recommend working with Deb Crandall. She is very knowledgeable and professional!
Penn waste is horrible about doing what they say the will do. I wish we had another choice of trash removal. Sadly they convinced our township to go exclusively with them and then stopped performing the services they are paid to do weekly at the quality they guarantee. Pathetic for service.
Since I am a municipal contact customer it seems they do not have to offer acceptable service. I am forced to pay and can’t choose someone else. I have had several issues with the service over the years . …
Penn Waste has provided our construction company with consistent pricing which has really helped with estimating trash costs for projects. Rick Moul is great to work with and has been a key element in this process.
The customer service team was very knowledgeable and helpful.
I manage many commercial properties and Penn Waste is the company I think of first when I am considering refuse needs. Morgan is very responsive and always finds solutions to any issue.
I have been trying to have my can replace since March. They will not take the trash from the can. And they had put a sticker on it saying it was in poor condition. When I emailed them about it, I was told that they would be bringing a new …
This company is impossible to deal with. They lie to their customers. They leave a mess. They pick and choose what they take. I have no choice so I have to use them as our borough has a contract with them and we pay the borough. The …
Andrea McFadden is as good as it could possibly get. Even if I wanted to complain, there were no complaints. She did her job perfectly and I would recommend her to anyone
Every week Penn Waste has a new excuse as to why the trash on Torbert Road is not picked up, sickness, truck broke down, bad weather, we keep paying and our trash still sits untouched at the end of the driveway, worst customer service, recommend another service if possible
Penn Waste provides great service to customers in Central Pennsylvania. They provide a wide variety of solutions to residential or commercial customers and Rick Moul will be happy to help you!
We’ve always had very good service from Penn Waste. Ignore the majority of single star comments since these are loser lefties that are rating primarily due to Scott Wagner’s political affiliation. Most could reside in the cans they place out for collection.
I realize times are hard to get people to work but if your going to do the job do it right. No pick up for three weeks, then when they did pick up items fell in the street and they didn’t pick it up. I had to go out and clean up the street.
I found a huge dent and a slit in my trash can this morning. The can is less than one year old and I was told by customer service that Penn Waste does not replace trash cans. Six months ago, i found the lid badly broken. Waiting for a call back from a supervisor. Not happy!
The drivers on our route do a great job and always pick up any trash that may fall on road. Pamela Marlowe is a great supervisor and dedicated to making sure service is provided and timely.
Do not do Business with this company. They have missed my trash collection 8 times in the last three months and rarely get it on the day they are supposed too. Can’t even get them on the phone to try and get a credit. Everyone is dealing with Covid issues, they have had plenty of time to make corrections and have not done so.
I have used Penn Waste for many years. We have a container on site and for my other business at job sites. They are alway accommodating, clean and professional. Could not ask for better service.
I hate this company. I have always had issues with them. They purposely do the 1 bag/6 bag to pretty much force you into the more expensive service. They remove recycling services but still charge you the same amount: same cost for less …
Penn Waste is a great company to work with. Amanda Moley and Rachel Quinn are always very helpful and available for any question we have.
Penn Waste is a great waste removal company. They provide us with recycling services too. Our Account Manager Mona is really responsive, and gives great customer service!
Well i would have to start that without Morgan Rexroth I would not have been able to accomplish what i needed to do in the short period of time that I had. She is awesome I needed a dumpster delivered to my place of employment in a short notice and she delivered. She was awesome and so was Penn Waste. Thanks again Morgan Rexroth
We highly recommend Penn Waste. Amanda Moley and the team at Penn Waste are engaging, sincere and professional. Quality service is part of their character.
Penn Waste is a fantastic service provider. Amanda Kilmer makes it very easy to do business with Penn Waste. Thanks Amanda! Great working with you…
We’ve been working with Amanda Kilmer and Penn Waste for three years for our commercial waste needs and we’ve been pleased throughout the entire relationship. Amanda is there when we need her as well. Thank you!
Always timely service and the condition and appearance of the equipment is exceptional. The account representative Deb Crandall
is helpful and easy to deal with. Contract renewals are always
straightforward.
Mona is wonderful to work with. She is extremely efficient, friendly, and quick to respond with any questions and/or needs that we may have. We are happy to work with her. Both the dumpster and recycling bin drivers / assistance are respectful and friendly.
I’ve bee using Penn Waste at my company for quite a while and feel that they are very reliable and always pick up on a timely manor. Deb is great to work with as well and is very accommodating.
I own a high volume bar and restaurant and Penn Waste is one of our most critical vendors. Managing waste is vital to smooth operations and my representative, Katherine Wagner, always finds the best and most cost effective solutions for my business.
My company, Thrive Fit Co, has worked with Penn Waste to provide trash and recycling for our Annual Fit Fest Event! Joel was amazing to work with, he even delivered the pop up bins to the event! Thank you guys so much!
Penn Waste is a great company servicing our location in Red Lion PA. Not only are they reliable, but the sales person, Katharine Wagner, is always very helpful whether it is a simple question or a complex issue.
We have used Penn Waste for years and they have always been great to work with. Katherine Wagner checks in regularly to make sure we are happy with our service. Thank you Katherine!
Great company, customer and budget oriented. Unlike our Governor, Deb Crandall have been very helpful since day one and also throughout the pandemic to navigate these challenging times for a small business.
Working with Penn Waste and Deb Crandall has been a pleasant experience. Deb is very professional and prompt at responding to our requests. I would recommend Penn Waste to any business owner to meet their disposal needs.
Penn Waste offers great customer service. We work with Jeff Sentz and he’s always been easy to work with. I highly recommend Penn Waste.
Our company has had great experiences with Penn Waste Commercial. Katharine always treats us well and makes checking in with us a priority. I strongly recommend Penn Waste’s dumpster services to other business owners in need of commercial waste disposal.
As Martin’s Gallery has been a commercial customer for a number of years, Penn Waste has always met our needs and concerns in a very timely basis. Katharine Wagner makes periodic visits to make sure all is going well, which is very much appreciated.
Great service from Penn Waste. Their team has provided great service consistently the 5 years we have been using them. Thank you Penn waste and Amanda Kilmer for all that you do!
The YGS Group is customer of 11 years now and the service from Katharine all the way down to the drivers have been excellent. Katharine stops in to assist with questions on what we can recycle and helps when we need extra services for …
Great experience with Penn Waste. I have used them for all my commercial needs. Rick Moul is great to work with and is proactive in making sure my onsite needs are met.
Missed pickup at my residence 3 times so far in 2021. I can understand no pickup due to weather, but then you come the next day. You don’t just skip and say put out double next time. That means garbage has to sit around 4 extra days. I …
We have a dumpster and struggled to find a cardboard only recycling bin that fit our needs. Katharine Wagner came out multiple times and helped with logistics of the position of our trucks so it was easy for the driver to get on our lot and take get the trash. I highly recommend Penn Waste as a local alternative.
Amazing employees and always so professional! Any issues that I have ever encountered have always been corrected promptly and better than I could have asked for. Deb Crandall is fantastic! Always look forward to speaking with her 🙂
Very dependable service for our commercial needs. They bring us a nice new container every once in a while which is nice because it is visible to our customers. Katharine Wagner visits us on a regular basis and makes sure we’re happy with their service and answers any of our questions. Happy to be supporting a locally owned business!
Penn Waste and Mona Mondo, our Penn Waste Rep, have been very clear, helpful and consistent. We get timely updates to any changes in schedule or pricing and the pickup service is excellent.
Penn Waste removed my residential garbage can without leaving a replacement because it was damaged in some way. In the meantime we had garbage piled up and attracting rodents and other vermin! This is a service we pay for so I’m very disappointed by the lack of professional courtesy.
We have eight locations. Every time we have added a location, Deb Crandall has done an amazing job establishing service. I find her to be quick and responsive to address any of our business waste needs.
Been using penn waste for over 4 years. Great service. Deb Crandall is my customer care manager. She’s always quick to answer any questions and take care of whatever I need.
Called customer service today and got Cathy, completely rude and unprofessional. Since Penn Waste took over our contract a year ago they have managed to break 2 Toters, specifically the toter bar, we had the first trash can for 6 years and …
Customer service rep Kerry Forry is as good as it gets! She went out of her way to help with my question. She was polite, and kind on the phone answering questions quickly and making sure the info she was giving was the correct info. I have …
I have been working with Deb Crandall for quite a few years now at Cummins Sales and Service and she is one of the most personable and professional people that I have the pleasure of dealing with. She is right on task with any issue that …
We enjoyed 4/5 star service from Penn Waste for over a decade before they were sold. Now they are just a waste of money. No pickup this week, no explanation and even before that they were using our garbage cans as bowling pins are pickup. Like a lot of neighbors we’re looking for an alternative.
Amanda K is a professional business development manager in Dauphin and Cumberland counties. She’s a trusted advisor for your commercial trash and recycling needs. Give Penn Waste a call today!
Penn Waste offers great customer service. We work with Cristina Wagner and she’s always been easy to work with. I highly recommend Penn Waste.
“I would highly recommend Penn Waste for your business’ trash and recycling. We were with a competitor for many years and after meeting with Katherine, she was able to provide us with a better service and pricing strategy. If you’re looking for a complete and personable service, give Katherine at Penn Waste a call.”
Penn Waste offers great customer service and we love Amanda Moley – she is the best and so easy to work with. I highly recommend her and Penn Waste.
Unbelievable waste service provider. If you are looking for commercial services, I would highly recommend Amanda Kilmer. Her level of professionalism and problem solving to assure you get the best service for your particular application is unmatched.
Tried to get a commercial quote from Penn Waste. I called several times and emailed the sales rep who had visited my location. I NEVER got a response. I decided to call the main number and get in touch with another sales person and instead …
Penn Waste offers great customer service. We work with Deb Crandall and she’s always ready to assist with any questions we may have.. I highly recommend Penn Waste
For unforeseen circumstances we had to discontinue our services with Penn Waste. I just want to express how happy we were with the service and the employees, especially Mona and Chuck. They were very courteous and friendly and took care of our needs and concerns.
This company provides excellent customer service above any other trash hauler. Since it is a local company they are always helping out/donating to local organizations in the area. …
Penn Waste offers great customer service. We work with Deb Crandall and she’s always been professional to work with and available if we need her! I highly recommend Penn Waste.
Penn Waste, I really need to thank you for your fantastic service to all of Rubicon’s client! Jeff we appreciate your dedication, quick response time and professionalism. Here’s to a long and welcoming relationship!!
The trash pickup service has always been on time. The driver is courteous, friendly, and patient. When we’ve needed large rolloffs, the scheduling has been easy and pain free, with delivery on time as promised. We’ve found Penn Waste to be a top-notch organization.
Penn Waste offers great customer service. We work with Amanda Moley and she’s always been easy to work with. I highly recommend Penn Waste.
Rick Moul Stopped by to check up on The Gutter Guys in Harrisburg, and to see how we were getting long with our service. I am happy to say that our recycling service is one of the few things we never have to worry about. Penn Waste is …
I have had an ongoing problem with Penn Waste picking up my bundled brush. 6 of the last seven times I have had to call and request pickup as they missed me on the initial round. Three times they could not come back the same day which is …
We have Penn Waste for our commercial account at our apartment building. The service for the recycling is horrible. Constant promises to pick up, and they do not show. We have been a loyal customer for many years. May be time to change companies.
Penn Waste has provided dumpster service to our office for several years and the service has always been reliable. No issues with the drivers. Our rep, Deb, checks in with us on a regular basis and adjusts services as our needs change.
I have no problem with the service at our home. The problem is with the drivers. I live close to the domicile for Penn Waste trucks. I am on the road early in the morning like these trucks. I have been cut off several times by trucks …
The new cans are about 30 lbs. So I don’t put out every week. Recycling was full so I put some cardboard in the regular garbage can. The garbage people pulled it out put on the ground, it blew into the street causing a road hazard. I called …
It’s not the first time this company hasn’t picked up our trash on the Monday like they should have. Now I will have 2 weeks worth of trash for them again.
Haven’t picked up our trash for two weeks due to weather delays. We understand weather is an issue, but they still don’t come out on the next day as promised due to weather. Trash is overflowing and Penn Waste is doing nothing to rectify …
Shout out to our representative Deb Crandall, who always makes it point to check in on me and the service they provide at my The UPS Store in Linglestown and Hummelstown. Her follow-up on questions and concerns is superb and timely. Plus she always leaves me a fun promotional item 🙂
Service men are polite and take everything! They wave at my little one every week watching from the window. We needed a new recycle bin and dealt with Joel Washok. Professional and quick response! Glad we have professionals to help with our needs!
Penn Waste provides excellent service without fail. If I ever have a question, I can always call Mona Mondo, Customer Care Manager. Mona stops out from time to time just to check on us and I know that she will help us with our needs as our business grows. Thanks, Penn Waste, for all you do!!!
Penn Waste does a great job taking care of all of our trash and recycling needs. Not only are they helpful at the company i work at(DENTSPLY) but they service me at my residents. And if i have any questions Katharine Wagner is always there to help.
We have been very happy with the Penn Waste Recycle Team from the accommodating driver to our rep., Mona Mondo. Mona has communicated well the changes in recycling and continues to build on her …
Easily setup a dumpster rental through Joel Washok. I had the dumpster for 2 days, I contacted Andrea McFadden to let her know the job was finished and pick up was schedule for the next day. Electronic payment was convenient!
We have used Penn Waste for many many years and have been extremely happy with their service! They are professional and very dependable! Morgan R. has gone above and beyond to assist us with our needs. Thank you Morgan!
All I’ve ever asked is for the can to be placed 2 feet inside the driveway in the grass and never happens.. will definitely be looking into competitors price’s.. call into customer service and get no way because Nobody Care’s!!!
Penn is a Waste. Hey, at least they got the name right.
As a small non-profit organization, we always look for excellent service priced reasonably. Penn Waste offers both. Deb Crandell offers terrific customer service always. We recommend Penn Waste.
Penn Waste and Katharine Wagner have given us excellent service the last three years, on our commercial account. The dumpsters are always in great condition, unlike our previous provider. We also prefer to deal with a locally owned company. Thanks from Shrewsbury True Value.
I am the administrative supervisor for New Cumberland Borough and I would like to thank the Municipal Contract Administrator, Joel Washock for his assistance in a matter we were having with a the borough property commercial dumpster. Joel …
Hi Katharine,
I wanted to take a moment to thank you and your company, Penn Waste for many …
We have had Penn Waste as our trash pickup for over 2 years. They offer a great service! Miss Katharine Wagner our Penn Waste Rep stops in twice a year to check on how their service is going for us.
Today, August 10,2020 was our trash pick up day in the 200 block of East Chestnut St, Lancaster, PA. I noticed the collectors were later than usual. When I saw them about 1:45 pm it was 94 degrees with high humidity. The poor pick-up …
We are very satisfied with the services of Penn Waste! Their customer service team meets any need we have promptly, dumpsters are emptied on schedule faithfully, and drivers alert us if access to the dumpster is impeded so they can get in to do their job.
Deb Crandall is our rep. Very professional. Has done numerous site visits to follow up with me. Switching from another hauler we are saving hundreds of dollars a month. The previous company, when I said I was soliciting quotes for our …
Sadly in my area they’re the only company you can use. Otherwise, I would switch even if I had to pay more. There’s no consistency at all to the times they come…..it can range from 5 in the morning (not exaggerating) to 2 in the …
We’ve been using Penn Waste for years. The service provided by the company is top notch and the professionalism of Customer Care Rep Katherine is fantastic. Issues are dealt with expeditiously and always followed up on.
We’ve been dealing with the Penn Waste team here at ASR for going on 12 years. Katharine Wagner is only a phone call away if i need to change pickup dates or anything else that pops up in my head, and the service has always been great. Thank you for keeping up the good work.
Trying to understand why their trucks don’t collect the trash from cans & why they don’t collect the recyclables according to their schedule collection days. Had to call numerous times & today they’ve done it again.
Our business has been dealing with Penn Waste for over 5 years now. Since we switched we have had far better service and pricing. Our previous trash hauler was complacent and uninterested in our needs and had been over-charging us for years. Penn Waste has changed that. I highly recommend their services.
I live in Dover Township, York County who has a contract with Penn Waste. Got my latest bill and it went from $30.71 to $42.81 for low volume rate. Increased by about 39 percent! Regular volume rate went from $53.21 to $60.81 which is …
Penn Waste offers great customer service. We work with Deb Crandall and she’s always been easy to work with. I highly recommend Penn Waste.
Penn Waste has very hardworking employees who provide excellent customer service to both their residential and commercial customers. They continue to be extremely involved in their community; donating to hundreds of nonprofits and …
We have the best Customer Care Representative, Mona Mondo. She makes visits and calls to be sure that all of our needs are being taken care of. Penn Waste has always been very good to deal with. No complaints at all. Thank you for all you do.
I recently moved and needed to dispose of quite a bit of junk that had gathered over the years. I contacted Joel Washok, who set up the delivery and removal of a roll off container. I was very impressed with the quality of the entire …
I have partnered with Jeff Sentz (Director of Commercial Sales) over the past 4 years on several projects with great outcomes for all parites involved. Jeff is very professional, highly reliable, completely transparent and respects the …
We use Penn Waste at our commercial location in Lemoyne. We share the dumpster with the business next to us. The dumpster very difficult pull for their driver, but they never seem to have a problem. They are on time and o cannot remember the last time we ever had to call them to report an issue
We’ve never had an issue with our garbage or recycle collection. The garbage men are always so friendly especially to our son who waits outside for them every Wednesday. They always make sure to wave to him and say “hello”. They’ve even given him a hat and shirt. Penn Waste always goes the extra mile and highly recommend.
Penn Waste offers great service at great prices. I usually work with Jeff Sentz there and he is always willing to do what it takes to help out. I would recommend them to anybody in need of waste services!
Amanda Kilmer has great customer service skills, she always goes above and beyond for her customers. If you have a need to call Penn Waste, make sure to ask for Amanda. You will not be disappointed!!
Very accommodating company, great customer service, and the employees go above and beyond what is expected. I spoke to Rick and he made me feel like I was more than just another customer, very friendly and knowledgeable. Definitely recommend this company.
Penn Waste is contracted by Susquehanna Township for weekly trash, and periodic yard waste pick up.
They were to pick up yard waste June 12th and 16th. This is based on their …
Penn Waste is a great place to work. It is full of hardworking employees and great coworkers. They provide excellent customer service to both their residential and commercial customers. They are also extremely involved in the community; donating to hundreds of nonprofits and charitable organizations every year.
I’ve lived at my house for 6 years and have never had any issue. However, truck 367 and it’s driver were so incredibly rude and unprofessional. First, my recycling had been curbside way before they got there, as listed for township …
I work as a waste broker for New Market Waste Solutions and use Penn Waste as one of our vendors. They have great customer service and do awesome with responding and scheduling quickly. Judy Cutright helped me out 🙂
Our regular trash/recycle pick up is always done on time and we have never had an issue with the drivers or the service. When there are illegal dumping issues the drivers promptly report it to their Customer Service dept. and we are …
Penn Waste does a great job servicing our four commercial accounts. PW worked with us to identify our specific trash and recycling removal needs. They have been flexible in rescheduling pick ups in instances where our dumpsters are …
My company uses Penn Waste for all our projects and I would highly recommend using them to anyone out there. Rick Moul is the best to work with!! He will go above and beyond to make sure they provide you exactly what you need and are on your schedule.
Penn Waste has been serving my business since 2003. I can’t say enough about how well I have been taken care of. Even during a time of trying to save some expenses, they worked with me to help lower my monthly expense. My rep Katherine …
Cristina Wagner is an excellent sales rep, she helped me with my garbage needs and is a terrific representation of the company. She is friendly, attentive and got my garbage needs handled in a timely fashion for a fair price. Highly recommend working with her for any business waste needs.
Penn Waste handles our trash pick up in the development I live in (Shiremanstown, Pa). They are always on time and very friendly. During the summer time the recycling guys always wave and talk to my two sons – one of which is obsessed with …
The Mountain View Office Park Owners Association has been a customer of Penn Waste for about ten years. Amanda Kilmer has been our Business Development Manager who arranged for our semi-monthly Trash Removal and Recycling services from the …
We have been a commercial customer of Penn Waste for our refuse and recyling for several years. On the rare occasion that we have a concern, Katharine Wagner has always been available to listen and take care of any issue we may have. She …
Penn Waste is a great company. I have never had any issue in 8 years, always prompt and on time. Cristina Wagner is a Great Sales Representative.
The Penn Waste crews that service my home always do an amazing job! We have also had service from their commercial department and the service we received was far more than what we expected. They went above and beyond to help things run smoothly for us during our construction process. Thank you for always putting the customer first!
Commercial account and we’ve been using Penn Waste for quite some time and have been delighted with their service. We especially enjoy the personal attention provided to our account by Deb Crandall who always keeps in touch to make sure things are going smoothly, etc.
Do not pick up on time. I have been using Penn Waste for the last year and almost every week the trash sits along the curb all week long. Do not use Penn Waste if you can choose another trash collections company.
Penn Waste has been great for our office. I saved a substantial amount for the company by switching waste hauling providers and their service has been very good. Our representative, Mona Mondo, routinely checks in with our office to make sure everything is running smoothly.
We have used Penn Waste for many years at the company i work for, and the service has been very pleasant. Our account is handled by Deb Crandall, and her customer service skills are outstanding.
Cristina Wagner is the representative at Penn Waste for the business I work at. She is very professional and always on time. Plus she provides us with a wonderful service at a great price!
I have had the pleasure of working with the Penn Waste team, specifically Jeff Sentz for several years. This team always gets the job done – and provides top notch service. I would highly recommend them for all of your waste and recycling needs!
I’ve lived in many different States/Counties and Penn Waste is by far the best waste removal service I’ve used. Amanda K. is one of the most helpful and professional representatives I’ve worked with. I wish I could give 10 stars.
Penn Waste on a business level is outstanding, but working with Katharine Wagner is even more outstanding. If I ever have any questions, or issues, she is only one phone call away. She takes the time to talk to you even on a personal level. …
I have used Penn Waste for years and have always had a great experience. I have had to pleasure of working with Rachel Quinn and she is amazing! Very knowledgeable, professional and friendly! A breath of fresh air!
The customer service at Penn Waste is fantastic – especially if you work with Amanda Moley (rock start). She is a great listener and is very easy to work with. I highly recommend Penn Waste.
If you are renovating or doing major downsizing , I highly recommend contacting Katharine Wagner to set up service for a temporary dumpster delivered to your home or business. Pricing was very reasonable and delivery was flawless. The …
Penn Waste has been wonderful for us. Our previous provider would jack up the rates every year – turning what we thought was a good deal into a very BAD deal. …
The drivers and loaders are always very professional. My boys love seeing the trash and recycling trucks go by. The driver always makes it a point to wave and even beep the horn for them. Makes their day. …
My experiences with Penn Waste, specifically Chad Forry, have always been pleasant and professional. Had a minor issue, and when I spoke to him, the issue was taken care of immediately. It’s great to know that there is someone out there …
LaPorte Painting has been using Penn Waste for over 10 years and they have exceptional service. If there is ever an issue, our rep, Deb Crandall, handles it right away – she’s always been a pleasure to work with. I highly recommend Penn Waste.
I visited Penn Waste for a tour of their facility. There are excellent people there! All the workers were very friendly! It is also clear that they have a careful process of managing recyclables. They care deeply and are very committed to …
Penn Waste offers great customer service. Deb Crandall is always easy to work with. Anytime we need an extra pick up due to excess trash she makes it happen. I highly recommend Penn Waste.
We at The JDK Group have worked with Deb Crandall and Penn Waste for many years. Deb is super responsive, quick to implement our requested changes to services and provides a clear understanding of all costs. I don’t even consider getting quotes from others as we are very happy with Penn Waste and especially our relationship with Deb.
I have had nothing but excellent customer service from Penn Waste. They are a great company to work with. I would like to specifically thank Rick Moul for his efforts. Rick does whatever it takes to keep his customers happy and he does so in a polite and friendly manner. A true professional and a great partner.
Morgan Rexroth is an excellent rep and a great example of putting customers first. After my recycling bin saw its final days, I knew who to call right away. The next week, I had a brand-new recycling bin! Morgan is a great example of the …
Penn Waste offers great customer service. We work with Deb Crandall and she’s always been easy to work with and responds to our needs in a timely manner. I highly recommend Penn Waste.
I have purchased 2 trash cans and they have broken both of them within a couple months they need to have respect for other peoples properties not throw the trash cans leaving trash all over the street and my yard very frustrating and I can’t get ahold of anyone at customer service to have them replace my trash cans
Our company has been using Penn Waste for the past 3 years. We work with Deb Crandell, she is the best to work with. Deb is responsive, easy to work with, and on her game. Highly recommend Penn Waste to take your waste too 🙂
Penn Waste offers great customer service and always help us out when needed! We work with Deb Crandall and she’s always been friendly, responsive, and easy to work with. I highly recommend Penn Waste
Rachel Quinn has been a vital contact with great follow-up on all matters. Set up and weekly removal has been an easy and smooth process! Highly recommend!
Rachel Quinn was a great help in getting me my new dumpster service at my business. She answered all of my questions and even came out for a site visit very early one morning when it was convenient for me. I definitely recommend her as your new sales rep!
Weekly Trash and Recycling Services. We recently switched one of our office building in Lower Paxton Township to Penn Waste. The original switch was base on the cost. However even at a lower cost we are getting service. Thank you Penn Waste.
Penn Waste has always treated us well and taken good care of us. We work with Deb Crandall and she is always super pleasant and helpful. Great customer service!
I have had the pleasure of working along side Rachel Quinn of Penn Waste on several different community projects. I am continually impressed with Penn Waste and Rachel’s commitment to the community and how giving they are in their …
My husband and I have had Penn Waste as our trash removal service since we moved into our home over 4 years ago. We have been very satisfied with the service. We have had many encounters with Joel Washok who has been so helpful and professional.
Penn Waste offers great customer service. We work with Deb Crandall and she’s always been easy to work with. She truly is a sweetheart. I highly recommend Penn Waste.
We have been Penn Waste customers for our business location for almost 5 years now. They have been attentive to our needs, competitively priced and quick to respond when we need to make a change or need an additional pick up. Katharine is great at what she does and always available quickly by phone or email.
I have been using Penn Waste for a few years and have nothing but good things to say about them. updates on trash removal and information regarding what is and isn’t recyclable is always timely and informative. I have a specific contact …
This company IS TRASH! All puns aside, this company is an absolute joke. We are going on 6 weeks now of no trash pick up. We call every week and tell them out trash wasn’t picked up, they say they’re putting a work order in and they’ll pick …
Very poor intercompany communication, left trash at my house for 3 weeks, all the while I was told I was allowed to use trash bags instead of those rolling carts.
I have been a Penn Waste customer for several years for both personal and business. Katharine Wagner always identifies our needs and makes doing business with them very easy. Also our service has far exceeded my expectations! Anything we …
We switched to Penn Waste for our trash removal at several of our managed properties in 2018 and couldn’t be happier with the service. Our rep, Deb Crandall, is very responsive and a real pleasure to work with. I highly recommend Penn Waste.
The team at Penn Waste always provide timely and efficient waste service at our locations. And Jeff Sentz is a pleasure to work with, just a few weeks ago late on a Friday, I needed a dumpster set up on one our commercial accounts. Jeff had …
I wanted to give a shout out here because it is not often you get good customer service anymore. That is why I chose to highlight Rachel Quinn who I have had the pleasure of connecting with and having experienced her professionalism. She …
We have been a Penn Waste customer for years . I know in the winter time its hard to get to us for pick-up , I know you didn’t forget about us. Katharine Wagner always identifies our needs and makes doing business with them very easy. …
Multiple times now they have refused to take my trash can with the lid open slightly open. Multiple times they have dropped trash in my yard because the lid wouldn’t close. We can’t pay for two trash cans; Pennwaste won’t allow that. …
I am an employee and a customer. My service at my home is amazing. Always on time, place the cans back where they belong and very polite when I interact with the guys on my route. As an employee, Penn Waste offers very affordable …
Every week we have to pick our cans up out of the street or find the lids they throw in the brush. Busted garbage cans we have to replace constantly. Worst customer service I’ve encountered when I call. We started paying online and missed …
Penn Waste doesn’t follow state mandated recycling guidelines. My daughters recycle tote was taken by penn waste and not replaced, she has made numerous phone calls but no one does anything so all recycling now going in the trash! I’m sure many other customers have same problem!! No customer service at all!!!
We have had great service with Penn Waste and we really appreciate the cost savings that comes with being their customer! . If we need an extra pick up, they are here within a day. Mona and Gretchen are wonderful to work with. If we have any issues or concerns, they take care of them right away.
Penn Waste has serviced our buildings for many years with great customer service. I work with Deb Crandall and she is the best. She is absolutely one of the biggest reasons we keep our business with Penn Waste. I would highly recommend Penn Waste for any of the services they offer.
Hate to leave bad reviews like this. Brand new home owner in Mount Wolf, they didn’t take the trash the first week we were there. Week 2 rolls around and they still didn’t take the trash. I called for the THIRD and FOURTH times and put work …
I am a Penn Waste customer for both my residence & business. We are very pleased with their service. They are super easy to work with when we need to request a dumpster for a job site. Service is professional and quick. Special thanks …
I finally decided to cancel my service with penn waste today after my trash only being picked up once in the last month. After numerous calls over the weeks and getting nothing but poor excuses and failed promises to get the trash picked up …
I have been with working with Penn Waste, Deb Crandall specifically, for years and I have always had great service. She always answers all my questions timely, and will schedule all my commercial pick ups and drop offs that are outside of …
Never pick up trash on the day they are surpose to pick up.They changed are trash pick up day with out any notice. They have very poor services do not recommend for trash removal.
Great Service & Dependable. My Rep is Cristina Wagner, and she is very helpful, and responsive to my questions.
Using Penn Waste for roughly a year, they miss a pickup at least once every month. It’s been getting worse, they skipped 3 weeks and when they decided to pickup they only took one waste can and one recycling after telling us to set extra out. I recommend any other service over them.
We have always been satisfied with Penn Waste’s service at many of our locations. This success results from Cristina Wagner’s excellent customer service in answering any & all of our questions or resolving any concern. She goes the extra mile & you can tell she really cares. Job well done.
It really should be more of a priority for your haulers to NOT just leave the trash and recycle bins on the street at every rental property.
We switched our waste supplier approx. 8 years ago. We not only got a better price but also excellent customer service. Our previous provider only showed up when it was time to renew or to advise of a price increase. Penn Waste has done …
For the second time in 6 months they have not picked up my trash or my neighbors’ trash on our scheduled day (Wednesday). I have called customer service both times and have been promised a call back. I am still waiting for my call back. …
Penn Waste has been a tremendous help to New Life For Girls. We have been a customer for many years and have enjoyed a great relationship with Penn Waste. I would like to particularly mention Mona Mondo, the Commercial Customer Care …
Penn Waste offers great customer service and have always been responsive to our needs. We work with Amanda Moley and she’s always been easy to work with. I would not hesitate to recommend Penn Waste for your commercial needs.
Penn Waste offers top-notch customer service. Deb Crandall was a lifesaver when it came to working through our extreme slow times during COVID. As a local restaurant, she and Penn Waste were one of the many reasons we were able to survive. Highly recommend doing business with them.
We have used Penn Waste for many years and have always been pleased with our service. We’ve had several bulk items to dispose of and it was easy to schedule a timely pick up. I’ve also had many questions about the changes in recycling. Joel …
Our company uses Penn Waste/Deb Crandall for our waste service. We couldn’t be happier. Deb Crandall is a pleasant person to deal with, is always positive and will do whatever possible to help you get things done. The Customer Service …
Have given up on trying to determine when my trash will get picked up. Luckily another companies truck shows up on my street on time every week, so I called them and switched. My Penn Waste pickup hasn’t occurred in over 14 days.
Our company has been serviced by Penn Waste at multiple locations for years. Customer Service is better than any other company that I have worked with in the past. Deb Crandall is always available and goes above and beyond to take care of our needs on a moments notice. I would highly recommend both Penn Waste and Deb Crandall!
I am the Commercial Accounts Supervisor for Waste Cost Solutions and there is not enough great things I can say about our rep, Jeff Sentz, and Penn Waste as a whole. They are reliable, Jeff works with our every request and I have confidence …
Penn Waste is a great company. They are on time with pick ups, and help if you need a larger unit or a smaller unit. Amanda Kilmer is one of the best sales people on their staff. She is very knowledgeable of the products she represents which helps you get the best for your needs.
They broke mt trash can. Now they won’t puck up my trash till I replace it. Tried calling getting no where. Supervisors are to call back and never do
Twice in less than 6 months they have refused to pick up trash for 3 straight weeks on BOTH occasions. Had to buy extra trash cans to put the
trash in. Fawn Township is not a priority so we have to wait ……they said Go …
Penn Waste has been great to work with as a business. We work with Deb Crandall and she is always super helpful and responsive. She has always taken care of our requests and questions quickly and to our satisfaction. We highly recommend Penn Waste and especially Deb Crandall.
We have been using Penn Waste for years for our trash and recycling containers. They have provided exceptional service. Christina Wagner helped us to taylor a pick up schedule that fit our needs for service and reduced our expenses. They …
I am very disappointed in the customer service you have provided my family with. You have missed us for 3 weeks in a row now. Every time we call you give the same excuses. You say you put a work order in, we don’t know when the drivers …
Today is March 18th. 2022 You haven’t picked up my refuge in 3 weeks for a total of 8 missed weeks since Jan. 1st.
I have sat my trash out curbside on Sunday night for Monday pick up only to …
They have let me trash sit and accumulate for 2-3 weeks now. So when I call the lady said she’ll make a note for them to pick up double. They did not. They went through my trash and scattered it across the road.
I’ve been a customer with Penn Waste for many years. I didn’t have any problems with the company until Scott Wagner sold the business. Since then, it’s been nothing but trouble—they have stopped collecting recycling; they have raised rates, …
Rachel Quinn is an absolute pleasure to work with. She is very responsive and always puts the customers needs first. If Rachel doesn’t have the answer to your question off hand she will track it down and get back with you in a timely …
I’ve had a great experience working with Penn Waste. They provide service to our home in Springettsbury Township and they do an awesome job in keeping our community well-served. Amanda Moley has also been incredibly responsive and communicates with us well. I’d recommend Penn Waste to anyone!
We have used Penn Waste for many years. Their customer service is excellent and we have been very satisfied with their regular weekly trash service at numerous locations on the East and West shore for both residential and commercial pickups. Our rep Deb Crandall is professional, friendly, and responsive.
I operate a local business in York and have had Penn Waste for many years. Their service is always on time and reliable. Morgan Rexroth, my Customer Care representative, truly lives up to her title. She has always been there for me when I …
Penn Waste is a great company to work with at all levels. Their customer service is excellent. Rachel Quinn is an absolute rock star in explaining the commercial side of their business and has helped many members of groups I am involved …
I’ve been a customer of Penn Waste for a long time! I work with Deb Crandall, and she’s always been such a pleasure to deal with! Her positive upbeat personality makes it easy to reach out with concerns or questions! I highly recommend Penn Waste and their crew!
I’ve always had a good experience with Penn Waste. They are reliable and I’ve never had issues with them picking up some of the bigger stuff from time to time. Actually, Rachel Quinn who does their biz development serves on the board of …
So happy with the service from Penn Waste!! They’re always reliable and care about their customers satisfaction. I’ve had the pleasure of dealing with Cristina Wagner and she is an exceptional retention rep. Always very responsive and easy to work with. 5 stars all around!
Penn Waste offers great customer service. We work with Deb Crandall and she’s always been easy to work with. We are a seasonal company and Deb makes it easy to change pick up schedules when we are in the off season. I highly recommend Penn Waste.
Penn Waste has been an incredible provider for us and their team is some of the best. I’ve been working with their rep, Joel Washok and he is incredibly kind, responsive and cares about The quality of their service and the promptness of …
I have had Penn Waste as my residential hauler for many years. I appreciate that they keep me up to date on scheduling changes. It’s great that Penn Waste puts the safety of their employees first. I have also had great interactions with Deb …
they are terrible!!! never great, they got much worse lately. Won’t pick up our garbage or recycling. and won’t return calls and even have gotten nasty when you do get to ask them to remember to pick up what they promised to do and what we pay for. TERRIBLE SERVICE! i gather the township they are located in doesn’t even use them.
I have never seen the level of customer service from a waste removal company as I have experienced from Penn Waste. Our sales rep, Katharine Wagner, takes our contract very serious and never assumes that we are 100% satisfied with the level …
Penn Waste is SO EASY do deal with. Need a “in-between” dumpster pickup? They will respond quickly and don’t charge a fortune for the extra service. They don’t “squeeze” their truck on you property and leave any unpleasant evidence that …
Penn Waste has always provided excellent customer service to my company. They were a huge help when we moved to our new office. Deb Crandall helped us secure a large temporary dumpster to dispose of items from our old office, and made the process of transferring service to our new location very easy. I highly recommend Penn Waste.
So great to work with! Perfect for the busy business owner.
It’s easy for a waste management company to provide great service when everything goes as planned. From the beginning, Penn Waste and our customer service rep, …
Very happy with Penn Waste! We have used them for years for trash and cardboard disposal at our business. They are very punctual with our pick ups. And, they are very accommodating when we need extra pick ups! Deb Candrall has managed our …
Ive been under contract with Penn waste for the last 6 months since moving to the Lower Windsor area. Ive had 7 instances where they dont pick up our trash and all of our neighbors trash. Sometimes for weeks at a time. Apparently, lower …
We have used Penn Waste for several construction waste removal jobs in the area. They are always so nice and responsive. Today in particular, we had a bit of an emergency and Rick took care of us first thing! It’s so refreshing to work with …
They have terrible customer service and I do not recommend them. They dumped my $200 trash can in their truck and did not bother to take it out! I have it all on video and they are ignoring my demands for them to replace the can they …
We live in Fawn township and have not had a garbage pick up in three weeks. This has happen before in the summer and spring. Some how Fawn township has become the forgotten step child that is last on the list for regular, weekly, …
Very disappointed with the services you have provided not only for my house but for my parents house. You have missed us numerous times with picking up our trash, which normal pick up is Thursday for us but you have a truck coming for the …
Thrilled that young gentleman picking up recycle today brought my container back to me while I was wiring in the garage. Unfortunately this is a rare occasion with the younger generation. So proud of him!! All the workers on our route are usually great! Thank you!!🥰 …
Trash in our neighborhood has not been picked up in 3 weeks. Our pickup is weekly and they have only picked up in our neighborhood 4 time since December 1. It is January 28 today. …
They are great when they come but our street is consistently missed and despite many calls and work orders placed they never show up. However, we are still billed consistently. Funny how that works.
One of the worst customer service experiences I’ve had. They did not pick up our trash three weeks in a row, and after numerous attempts to contact them via email, online forms, phone calls, and voice mails over the course of three weeks, …
Horrible, horrible customer service.
Called 4 times with waiting period of 35 min each to only get a recording to leave a message!! Waste of our time. Made a special appointment for pick up and …
PENN WASTE ABSOLUTELY THEY WORST THERE WORKERS UNPROFESSIONAL,CUSTOMER SERVICE,TRASH NOT BEING PICKED UP ACCORDING BUT THE ONLY SERVICE IS ON TIME IS THERE BILLNG I RATE PENN WASTE ZERO
I have had to call customer service 5 times in the last few months. I had the same trash left in my can for 3 weeks because they use the claw on my personal trashcan and it smashes it and the last bag is unable to come out. To try to get …
What a Joke this “company” has become! So glad to get away from them. Tired of being “ripped off”! Was paying full price for service…and getting pick up only 50% of the time! Always got one poor excuse after the next as to Why by service …
About a year ago, we were looking to move to Penn Waste. We weren’t quote shopping, we had neighbors who used them and they seemed more reliable than our previous service. I reached out twice for a quote and never heard back. They ended up …
I have found dealing with Penn waste is a total disaster. For 4 weeks now I have had not had my recycle bin dumped. With this I have called the company 4 weeks in a row asking why it hasn’t been picked up. Each time I called the lady on the …
Penn Waste recently added a large fuel surcharge AND dramatically increased our base trash pickup fees. Make sure your contract includes a cap on rate increases. They provide decent customer service at our condominium association. However, we will be looking at other trash pickup services when our contract expires.
We have been long time customers of Penn Waste. They just doubled our quarterly bill to $126 and since they are the only trash hauler in my area, we have no choice but to pay it. We have called other providers and no one services this …
The throw bins all over the place middle of the road middle of walk ways middle of driveways so peoppe end up hitting bins causing damage. Love leaving notes on large items so they dont have to take them when customer service tells you …
Terrible company. Lobby your borough/township! DO NOT USE PENN WASTE! Total rip off. Charge the same rate as my old company and only take 1/3 of the trash the old company used to take. Told me they would provide me with a trash can. Still …
We are new home owners in the Bressler enhaut Oberlin area and have suddenly seen our recycling bin not emptied for 2 weeks and now our garbage bin not emptied either this week. I checked the neighbors cans and they are also full. I tried …
PennWaste doesn’t accept paperboard for recycling and only takes plastic items of categories 1 and 3, which doesn’t include even plastic milk jugs. So, the monthly residential fee seems a bit high for the recycling service provided. …
The customer service staff is always nice…however…it is really frustrating when I have to pay for a service that is continuously not provided. I am constantly calling them on an almost weekly basis because my recycle and/or trash has …
Another update: As of July 12 another failure to service. This time it is recycling. Best I can tell the truck did not bother to travel our road. Call center has a wait time of 20-30 minutes and even when one gets through there is no …
Customer service is nice to deal with, however, NO supervisor has come to see the DANGEROUS SITUATION they have put us into with NO solution!!!! Our garbage containers are either NOT emptied or left in the middle of our driveway off a …
We have used this Penn Waste since 2009 and never had trouble until about 6 months *before* COVID started. …
We are forced to use them for our residential garbage service and they are one of the worst companies to deal with. Multiple missed pick ups, no one ever takes accountability and 0 customer service. Unfortunately its another Pennsylvania monopoly
We are forced to have Penn waste as our garbage service. Pickup days move or we get skipped a whole week. This wouldn’t be a big issue, but the company never bothers to notify anyone. No social media posts, no letters, no communication at all. Good luck trying to call and get someone on the phone.
Too lazy to pick up the recycles that fell out of can that blew over from either wind (mother nature), or passing traffic. Clearly just left it there. Told they can’t step on our property, but these are not technically on our property as …
I have been using Penn waste for 3 years now and while they have experienced staffing shortages and a few non pickups here and there, they always made things right. Their account manager in the office, Stephanie, was more than a pleasure to …
Service in Lower Chanceford township was so bad over the summer that at one time we had a single pickup once in 4 weeks. I tired calling their residential customer service and could not get through to to “high call volume”. Very poor service. Fortunately, we had another company start trash pickup and changed over to them.
We have had this company for a few years now. But in the last year the service has been awful. We are lucky if they pick up twice a month even thought we pay for weekly pick up. When you call the office they say how sorry they are and that …
Had a billing issue that I thought would take forever to clear up. I was shocked at how responsive! My request was handled immediately and in a professional manner through e-mail. I expected to be ignored and in less than 24 hours the issue resolved. Thanks!! It’s nice that customer service is still alive and well!
They seem to tell their drivers to make every excuse not to pick stuff up. I basically have to put my trash in the middle of the street to make sure they actually take it. Their recycle truck often drives through the neighborhood like a …
From broken cans to not arriving, this company continues to get worse and worse by the week. This morning their employees carelessly tossed bins into a sticker bush with no regard to anything. Yet they’ll raise rates each year. Do better..
I scheduled a pickup for my couch. They left it because I placed a box on it. If they didn’t want to take the box they could have moved it to the side. I’ve had nothing but problems with penn waste this year. I’ve been at this address for …
I have been over billed, never refunded, left messages for over 4 weeks without any response. WHY ? Very disrespectful, I am a business owner looking for the simply courtesy of a return phone call!
This company has broken 2 of our trash cans now. I have Ring camera proof. The only way to get them replaced is if we pay a fee to use one of theirs. Trash has been all over our yard from their trucks. Again I have Ring camera that caught …
I have given Penn Waste so many chances to rectify the poor service. I have called every week for the last 3 weeks as they have not come and picked up our trash, consistently. Our entire street continues to be dismissed. I called at 2:30 PM …
For the past two months they’ve only picked up my recycling twice, and that was after I called Penn Waste customer support and had them put in a work order. They’ve recently started skipping my trash too. There has got to be route …
Our trash was not picked up 12/23/2022, regular pick up day. According to web site and automated line no holiday or weather delays. Called customer service today. Was told Penn Waste would do a “double pickup on our regular day”. Our bin is …