PennyMac Loan Services, LLC (“Pennymac”) is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we’ve sought to restore Americans’ trust in home ownership by improving the quality and consistency of the mortgage experience. We’re a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.
| Friday | 6AM to 7PM |
| Saturday | 6AM to 5PM |
| Sunday | Closed |
| Monday | 6AM to 7PM |
| Tuesday | 6AM to 7PM |
| Wednesday | 6AM to 7PM |
| Thursday | 6AM to 7PM |
3043 Townsgate Rd Ste 200, Westlake Village, CA 91361
Great customer service! Questions answered quickly, great communication.
Very easy process. Worked with same person the entire time.
Very friendly staff that made the process smooth and comfortable.
Professional service to expedite the loan process to purchase a home
Fast and easy. They even came to my house for signing.
Pennymac is a great company to do business with.
Quick, easy, painless – fastest closing we’ve ever done.
Excellent customer service, minimal form submission, fast loan approval
Gabriel and Jennifer answered all of my questions and addressed my concerns regarding my refi.
Everyone was very helpful, and the process was straight-forward and easy.
This is a great company to work with. They are highly professional and courteous.
I liked that they contacted me every week to give an update.
Excellent experience, our second home with PennyMac.
Made my refi simple and did a good job overall.
Flawless, stress free, informative, and timely transaction. Great job !!!
Everything worked well. If there was an app for that it would have been perfect.
Dennis, Michiko, Jennifer and Wesley were all terrific!
The weekly follow-ups to set expectations and let me know what is next were very helpful
I highly recommend using PennyMac for your loan processor
Amazing customer service from start to finish…the whole process was fast and easy.
Great service, caring loan officers. I highly recommend them.
A great loan experience. Great communication during the entire process.
Good people can get in touch to what expect in the process of refinancing.
Team was incredibly helpful in getting the loan processed. Thumbs up!
I was pleased and relieved at how easy it was to refinance my home.
A+ process all the way! Very happy with the service from everyone involved.
From the start to the closing we never had a problem and it only took a few weeks.
Very easy process for refinancing and getting my monthly payment lowered.
Have had great experiences with them. Would definitely recommend!
The bank wired funds to the wrong escrow account and caused us and two other loans that were stacked on ours not to close escrow on time.
Complete transparency and frank discussion of my options, no pressure, consistent communication throughout the whole process
Great loan service! Always prompt, polite, concise, and informative.
Experience with PennyMac was excellent and would use them again.
Quick easy process, all questions answered quickly and accurately. Very happy with the refi process.
Everyone made it easier than I thought it would be, sonsidering everything was done with social distancing by the staff.
It was an extremely easy process to refinance, and it was completed in no time at all.
Company and loan agents that I worked with were professional and answered questions in a timely manner.
It was very easy and quick. PennyMac took care of everything. Thanks PennyMac
The loan team that I worked with was great, and the process was very easy.
Excellent customer service and weekly phone calls to update the progress of the loan.
Great experience with my Loan team! Ms Shelia did an awesome job!
Very clear explanation of the process. ALL transactions were performed timely. High level of expertise and knowledge.
they were able to “get er done”. they had my loan before and hey! im back!!
Why are you guys the only HomeStyle correspondent investor that requires the utilization of a 203k consultant w/ only 15K in hard costs?
Everything went smooth with no problems. The entire process was very easy for us.
It was great and not painful, despite the fact that all the people have been working from home, which slows down all the processes.
Great loan experience with PennyMac. I would definetly recommend.
Great communication during my refinance process. Was very stress free.
Refinanced for a lower monthly payment, got that and a better rate! Prompt and courteous, knowledgeable and kind.
Max was very pleasant to deal with. He answered my questions in a timely manner.
I had a very good experience with the refinance team. Highly recommend them!
My loan agents were persistent and managed to push my refinancing through in a challenging financial environment.
I was quite pleased with the way PennyMac walked me through my refinance from step one to the finished deal.
Very easy to work with and all representatives that assisted me were very polite and thorough in their explanations on what to expect.
5 stars! refinancing loan was approved in a reasonable amount of time.
Very professional and courteous staff. They stay on top of everything throughout the mortgage process all the way to closing.
Pennymac, efficient, great communication and rates believe me its hard to come by these days. SDC
Great experience during my VA streamline ReFi, fast and easy with minimal documents requirements.
Very responsible on my refinancing no hustle quick and easy very commutative no hiding fees everything was as they said from the beginning will recommend any time thanks for your service mr. Flores
From the savings to the service PennyMac went above and beyond to take care of my family with the purchase of our new home
Our refi was a simple and fast experience that ended up taking years off or our mortgage.
Wonderful company to work with. I have had two loans with them now and both times the service was outstanding.
Luz was great to work with and very helpful! I appreciated her help in refinancing my house.
The process was quick and smooth. Everyone involved was super helpful and dedicated to making the experience easy for the customer.
Quick, efficient, and clear are three words to describe my Refi process. Thanks for the smooth and streamline process!
Called to make a payment right before they closed, the lady hung up on me, so she could go home I am assuming, as it hit 6:02 pm as I was connected. Usually good customer service.
I appreciated the ability to process everything online. I didn’t have to take time off work to complete the processing of my loan.
Everything went smooth as possible they called me every week to give me an update all around great experience!
I am extremely happy I refinanced my home with PennyMac!! They are wonderful!! 👌🙂 …
Great company to work with. Very professional and responsive. Have refinanced with them twice in 4 years with great results.
Great service I would refer anyone that is buying a house to go through PennyMac.
I have been with PennyMac for a long time , almost 7 years. I enjoy their business, greatly!
Arthur and Kami at PennyMac were great at every step and made my refinance a breeze!
Very helpful and timely. Rates are great and customer service is excellent. They make the entire process easy and have been doing so for years.
Lori and Rob were both friendly, professional, and knowledgeable. The process was smooth and straightforward.
Be careful. My escrow just went up 25%. They are terrible at estimating taxes and ins. It should be against the law to buy and sell mortgages. BBB will be hearing from me.
Good rate, ease and less complicated process to refinance but communication is very poor. My various questions regarding the closing documents are yet to be answered.
The easiest Interest rate reduction for VA mortgage. Timely, accurate and well communicated process.
Monica Ochoa made my experience great. Definitely recommend working with her. Easy to work with, and very fast.
Great communication with the PennyMac team. Made refinancing my home loan quick and easy
Very professional and respectful people. I would highly recommend PennyMac to anyone looking for a mortgage
PennyMac has amazing customer service and gets back to you incredibly fast. 10/10 would recommend.
We never had to wonder how our loan application was proceeding. Our loan advisor, Christopher, called us weekly with updates so we always knew where we were in the process.
The process was very easy and the m.a.c. team were very professional and kept.me updated every step of the process. And more important, they had the best rates.
The experience with PennyMac was great from start to finish. I have already referred several people.
The process was clear and easy. The staff was professional and helpful when needed. The loan closed on time, even though we modified it once along the way.
Hello everyone, I have had this company, for several years, and I have never had problems, the Latin boy who attended is Josh Benavides, he behaved wonderfully, I recommend this company to anyone, thanks Eddie Spaquettie
The Penny Mac team is helpful and knowledgeable. My experience with them was quite positive. I would definitely recommend them.
My loan agent Nathan was fantastic and I feel he went above and beyond in his efforts to help get my loan closed when we needed it closed.
I loved the experience because it was pain free. The employees of of PennyMac were very helpful.
Very good communication. Updates by e-mail and by phone were very helpful. Issues that arose were resolved timely. Overall, process went smoothly.
HEALTHCARE WORKER, asked for refinance during crisis. I am a disabled veteran, still working (healthcare worker) with diabetes at 54 y/o. They get government help they don’t deserve while they say too bad!!!
PennyMac has the best Customer service. Not only were they professional they were on top of my loan every day until the day I closed.
Team was great. Had weekly check ins and they worked very well with my hectic work schedule. Definitely will use them again
Documents were requested several times of the same thing. The closing date was said to of moved then we got a RECORDED message saying welcome to PennyMac. It was all really unprofessional.
I highly recommend PennyMac. My refinance was painless and very quick. The service was great.
Took a little while to get everything finalized, but other than that PennyMac did a good job with my refinance.
Wonderful service. Pennymac. Your the best. And my loan person was there all the way with answers to my questions…thank you. Yester g
Pennymac is awesome. The level of customer service is unsurpassed by any other mortgage company I have used.
My loan was originally from PennyMac when I built my house so the process was easy but when I decided to refinance it was very easier than I thought it was going to be when you get the right people who know their job and to provide …
Quick and easy service. The process was smooth despite the Covid 19 situation slowing down some due dates. The help was always available and getting assistance is very easy.
This is my second home to buy with PennyMac. The entire process is easy due to the information and promptness given by every member of the PennyMac Team.
PennyMac is simply outstanding and takes customer satisfaction to heart in every interaction. No hesitation.
Brock Walker not only helped me in the beginning but continued to stay in my corner during the whole process. He was also fun to work with unlike most numbers guys. Geo
Great service by PennyMac. They made the loan process very easy and it was done in a reasonable amount of time.
I would highly recommend PennyMac, everything about the loan was communicated and done in a timely manner. Very great customer service.
Ron ONeal team with Ms Claypool did a wonderful job and I am grateful that this is over with! Thanks Pennymac for getting me refinanced on time!
Personnel was Great, as well as communications and expectations. Would recommend PennyMac to anyone buying a home, and refinancing one.
Process was easy and the rates made my refinance totally worth it. Thanks to the PennyMac team for your help!
Warning if you pay extra payments on mortgage! They might conveniently have “accounting errors” when you clearly marked pay to principal. Then have weird reversals and other accounting issues and place the money in “suspense”. They …
Everyone I worked with at Pennymac was great, Rosario was very helpful and made our dream of closing on our new home early happen!
Great way to get a loan. Brent and Brock made it all easy to understand and it all went very smoothly. I highly recommend PennyMac Loan Services!!
This is the worst company ever to work with, they keep telling lies. It’s too bad that you just end up having to work with a company like this and have no other choice. They can hold you hostage and steal your money and you just have to …
Greg made our experience and the refi effortless on our part. He followed through, kept in touch and communicated all steps in the process. Thanks Greg Johnston!
Fast, easy and accurate for my VA IRRL. Dropped my rate by almost a full percent, and the APR is much lower than other loan providers.
PennyMac is the best, they have the best crew and they will get the job done for you! When you choose PennyMac they treat you like family.
Easy refinance, with some of the most competitive interest rates out there! Everything from the initial application to signing at closing were all done from the comfort of my home!
The online application process was easy. Communication after application is good. Communication working through escrow could be better, however the CSR’s were very helpful and attentive.
Darius and Chris made the process really simple and easy to understand. It was the best experience I’ve had with any loan. Keep up the good work. Thanks
Everything was very simple while refinancing my mortgage through PennyMac. Expectations were met and the process was easy.
No one answers their phones or returns phone calls. When calling you get a general voice mail but no oprator to get you to the person your trying to contact. Poor way to do business!!
PennyMac provided me some of the best service of a loan broker-loan company. I have been through this process many times before and this was by far the best.
Letisia Gonzales was beyond perfect. She assisted me and my daughter to closer two weeks soooner than expected. She was so great. We both thank you for all that did to get us into our new home. We love it. Thank you…
Penny Mac had the best rate by far. They had pretty good communication and didn’t ask for documents multiple times. They had a good online system as well.
Terrible communication. If you apply for a loan with them, expect a long drawn out process. You will be passed around to multiple different “Mac Team” members that don’t know what is going on, and nobody will return your calls or emails. …
My goals were kept in mind and the loan structured in a way that all of them were met. As issues arose in the process I was informed early and kept abreast such that it was never necessary for me to speculate about the status of my application.
I have been with PennyMac for years and have had excellent service. Refinancing, escrow, or just general questions have always been handled with the best customer service.
Working with PennyMac and it’s agents was a great experience! I would highly recommend this company to anyone who wants fast service, competent employees, and peace of mind.
Darius Ervin was outstanding! Efficient and effective, he always updated us on the day promised and took the time to answer all of my questions.
Hesham Samaan was also a delight to work with as well! He guided us seamlessly through the application process and offered us a phenomenal interest rate.
The people of PennyMac are people persons and speak openly and freely with you, just as if you were meeting a friend for the first time. They explain everything and if you don’t understand, they will explain it so that you can. If you are needing a loan… go with PennyMac!
Eric Everett was a great Rep. Communicated clearly and professionally. His support staff was not as good and caused my wife and myself aggravation at closing. We now have to have our deed corrected after the fact and at additional expense. Could have been handled better.
Very pleasant experience. Questions were always answered promptly and accurately. One of the least stressful processes I’ve had. Thank you so much for everything PennyMac.
Lied to my mom about her loan balance so she made the wrong payment.. this led to her failing to qualify for a program to lower her payments. Their solution? Put her on a 40 year mortgage instead of her 30 year. Great job taking advantage of the elderly. Would never advise doing business with this company.
My loan processed with no problems along the way and the rep from PennyMac was most helpful and knowledgeable and closing went very smoothly and on time. Very satisfied with this company.
I had a great experience refinancing through PennyMac. John and Lauren we awesome and always there to answer all of my many questions. I would highly recommend them and PennyMac!!
The process from start to finish was very easy. Everyone we spoke to through this process was knowledgeable and courteous! Thank you PennyMac staff for exceeding our expectations!
Out of all of the mortgage companies we have used, Pennymac has been the best and most helpful one for us. Even during both refis it has been relatively painless.
We too are victims of hurricane Michael. It’s not bad enough to lose your home, but do the right thing, insure your home, only to find out Pennymac is holding onto our money making almost impossible to release funds for reconstruction. …
Fast and painless process. Make sure to ask about your specific state requirements to make sure you have no obstacles. Team helped me and I am glad my interest rate on my mortgage was reduced!
PenneyMac was great to work with. I got the current rate available. I had gone to another loan company before I went to PenneyMac and they quoted me a rate that was 2% higher, I was already with PenneyMac and will remain with PenneyMac.
Not only was the process to refinancing our home simple and fast, but our M.A.C. Team was amazing! They broke everything down to the point that I didn’t have any question through the whole process. They all had wonderful personalties that made this experience awesome! Thank you!
They helped me though refinancing my home, everything went really easy. Nice staff at PennyMac to help me all the way with my VA loan.
The employees of PennyMac are competent and helpful. The process was quick and easy. The Mobile Notary made signing loan docs and closing effortless.
Great service and PennyMac made me feel comfortable throughout the entire process. I knew what stage my loan was in from the beginning to end. Thank you PennyMac team!
Mona and Sonia are the best! They did everything the could to help me with the process of refinancing. They truly went to every end to get it done. They were always available to take my calls and answer any of my questions.
Our loan was processed faster than expected. The loan officer was in constant contact regarding what documents were needed from us. And the original loan application rep was friendly and humorous. Overall a very quick and easy process.
Incredibly awesome ! You guys ( ladies ) Angey, Carmelita and the team at PennyMac did a fantastic job in getting me a really good rate when I did the refinance ,I had a wonderful experience , everyone was very curtious and professional , Thank You so much for all your help .
Our Penny Mac Agent was extremely helpful for my wife and I went through this on line refinance. She was always helpful and made this experience an experience to remember. Thank you for all your help!
I am a disable veteran and just called Penny Mac to inquire about my benefits. Not only did the agent answer my questions, he ensured that I was taken care of. Within a week everything was taken care of with minimal participation from me.
My VA refinance process was amazing. My team kept me informed and worked with my prior lender to resolve some issues caused by the prior lender. They were amazing.
The communication provided was better than expected and responses to questions were quickly provided. The only negative comment was the time between when we got the final closing docs and the actually closing. The issue was needing time …
Easy process. Painless from start to finish of my refi. I’m a veteran and extremely pleased with the professionalism of Nick Hagan and the PennyMac team. Tanks to you all who made this process such a pleasant experience.
I have a small story to share. At first, this company was a little difficult to deal with at the loan processing stage, however, once the wrinkles were ironed out, we were able to make the impossible possible. Starting with my mortgage …
The PennyMac team was very easy to work with throughout this process. I would absolutely use them again for any future refi or loan needs. Thanks!
I never imagined it being such an easy process to refinance and close a mortgage loan as was with Penny Mac. Thank you Ms Cheree Payton for your promptness and professionalism . I’ve already started spreading the word that this is the loan service to handle your needs quickly but efficiently!!!
Refinanced my house using the VA IRRL program. PennyMac did an awesome job and closed the loan faster than expected. Great Company.
The entire loan process was very clear from beginning to end. Online portal was easy to use and John answered all my questions along the way. The team of people I worked with were very professional and would definitely recommend them in the future.
Sandra was awesome and made buying our first home a breeze! The process was quick and easy. She communicated very well and was quick to call us back when we had any questions.
This is my second refinance through PennyMac. Everything went smoothly and as expected each time. I would recommend PennyMac to anyone looking for a home loan or to refinance a home loan.
My wife and I are very appreciative of Pennymac as our mortgage lender, we completed our refinance within 6 weeks, it was wonderful and we will recommend Pennymac to anybody in need of mortgage. Thank you so much, Pennymac.
I had the opportunity of running two parallel loan processes. One with PennyMac and one with someone else (PennyMac unable to match the rates). …
I am so happy that Penny Mac Loan helped me Refinance my home loan…Shante Viamontes and Nicholas Hagan and the whole family at My M.A.C. team assisted me in processing a great new loan at a much lower rate with a cash out offering…I am a disabled veteran and I highly recommend Penny Mac. Thanks again for all your help and support!!!
Charged $25.00 for a Payoff Demand Letter, and did not disclose the fee upfront. Even the customer service rep (who was very nice) agreed that made no sense. PennyMac would not refund it when I pointed out that the fee was never disclosed to me. I will never do business with this company again.
Very slight better rate at other loan services, however, I had no submissions with pennymac since my original mortgage was with them, closing was incredibly easy. Everyone was very accommodating and professional.
Thank you to Sandra B from PennyMac for helping us have our dream home and be part of the process. Great customer service, PennyMac is a great company to go with if your looking for low interest rate, thanks once again for all the hard work.
Great service and professionalism with quality customer service. Elodia Vargas and Elvin Marshall were awesome and highly helpful and educational through out the process. They worked successfully hard for me to make sure that I had …
Great customer service with consistent communication between PennyMac representatives and myself. I was given a clear explanation of the refinance loan procedure and status throughout the loan process.
This is the 4th home loan I have had with Penny Mac. They are wonderful to work with and I highly recommend using them! They were able to beat any interest rates from other lenders for us.
We are extremely please with the services PennyMac has provided us. We have gone through PennyMac for two loan processes and they never missed a beat, delivering superior customer service throughout.
Very easy and painless process getting my home refinanced. I was kept well informed through the entire process, and I appreciate the work put into the ordeal by the PennyMac team.
I love the online tracking system also making it easy to provide info. The application review w/loan officer Angey Wu was excellent. I’m absolutely grateful for Patrick Peavy, the mymac team member assigned to my loan. During such a …
PennyMac was fast, got us a great rate and kept communication flowing. We closed within 2 weeks and couldn’t be happier. Easiest re-fi I’ve ever done.
Pennymac has been in control of the mortgage of my home since 2015. I just recently refinanced through them. The process was easy and handled well by Richard and the rest of the team. I would recommend them to anybody.
My PennyMac team were responsive and knowledgeable. They always answered my questions or concerns promptly. I do wish they could answer questions over the weekends, but during business hours they were fast and reliable.
PennyMac serviced my house loan and I was so impressed with that experience, I thought I would do my REFI through them, as well. Their team is highly efficient and true to their word. I whole-heartedly recommend them!
Their website to make payments forces me to reset my password every single time I go to make my monthly payment. Then, after I change my password it tells me it’s wrong and locks my account for 15 minutes. I’ve never seen a company not want …
The streamline or irrrl va loan with Pennymac was worth the investment of time to meet any requirements needed to qualify. My Pennymac team was knowledgeable and extremely patient in working on the details of my loan with me. I highly …
PennyMac did our refi and completed everything as initially discussed. Sarah, our assigned loan manager, was great and communicated effectively to make the process smooth and easy.
I recently did a Streamline refinance on my aVaA loan with Pennymac it stress free and the easiest process that I have ever done. Pennymac is my mortgage holder I haven’t experienced any problem ever with communication with their employees …
Great team and great place to have your Refi done. Very Veteran friendly and they make it super easy. I got a great rate and they exceeded their estimate on time to get this done. I will be a customer for life and I recommend them for all your loan needs.
I called to apply for a refinance of my mortgage and was able to speak with Kirk Blackshear on the first call. He was awesome in helping start the loan application. The whole process went quicker than expected. I am pleased with how smooth the process was.
Pennymac is awesome!! This is actually my 3rd mortgage loan with Pennymac and I love them a lot. The process and customer service have always been superb. I purchased a new property last year and I went with the builders incentives which …
I had a bit of a situation with some funds that were miscommunicated in the beginning because of the Hardest Hit Fund and if it wasn’t for Stefany in the credit department, I would of thought everyone was just a robot, but instead she put …
Brian Mitchell was exceptional. He communicated with us every week and was very responsive to questions and concerns. He helped to facilitate the issue that we had with explaining my student loans. After the loan closed, he helped with …
Horrible experience. We were given incorrect information and it took us three different tries to close, because the paper work was incorrect. We were not kept in the loop on how our mortgage was refinanced and I feel like I was taken …
My interaction with Penny Mac for my refinance was quick, easy, and very focused on communication and customer service. They worked to get me a great interest rate and I couldn’t be happier with this experience.
From the very start, Anna & Jessica from PennyMac were super helpful, on top of things, and very nice. I really enjoyed working with both of them. I closed on my new house on time, and very happy with the whole process!
Linda Harris with PennyMac
Helped us thru the process to completion of our loan. She answered all our questions …
I just refinanced my VA loan from a 4.350% interest rate to a 3.675% rate. Joe McKinley was my agent/processor, and it seems like he’s a master of VA military loans. I’m a 100% permanently disabled Army combat veteran. Joe was educated, …
Beth and John were great to work with and I don’t think I’d want to work with anyone else on a mortgage! PennieMac was good in most aspects, and even though we did close late, they did everything they could within their control to ensure we closed as soon as possible.
This process was so smooth. Even though I received a competing offer with a lower interest rate, Stephen matched it and my overall loan came out even better. The weekly communications with Darius were spot on and helpful to keep me …
Best Refinance experience I’ve ever had. Staff is wonderful to deal with. From the initial call and email to the closing in my dining room. It was stress free all the way. Thank you Benjamin Wharton , Nathan Hoffman and the team.
My refinancing with my mortgage lender was amazing! They were so helpful, prompt, and kind. My loan manager, Liem, was incredible and so transparent and thorough! I hope to be able to finance future homes with PennyMac
The loan process was quick and easy. Blen Alemu was extremely helpful and seemed like a friend who had all the answers during the loan process. I would recommend her and PennyMac as a whole to anyone looking for a mortgage or refinance. Thank you.
Great experience with PennyMac. We held a current mortgage and decided to refinance with them also. Smooth process the entire way. 5/5 ☆☆☆☆☆ Highly recommend. Thank you PennyMac!
Sarah and John were awesome to work with. Always pleasant and professional. All questions were answered promptly! Closing was done soon than expected which was great. The mobile signer was amazing as well and it all went through with out any hiccups! Thank You Penny Mac, The Ray Family
All the folks I interfaced with at PennyMac were extremely courteous and willing to help. I was always able to get prompt answers to any questions I had and was kept apprised of my application status along the way. I have always found it easy to do business with PennyMac.
Easy, seamless, and the customer service was outstanding! Everyone was so helpful, responsive, and most importantly to me- patient. I ask a lot of questions. I closed on my re-fi before many friends of mine who started their process weeks …
Despite the number of applications they are processing right now, this refi went thru fairly painlessly and the PennyMac team (Nicholas in particular) was very good the whole process. They didn’t ask for a lot of unnecessary documents like …
Best, most efficient use of my time, kept me clearly informed very frequently. I NEVER had to call and check on “status of the refinance.” They were always “on top of it”!! I would reuse them in a heartbeat! Highly recommend Pennymac!
The process was very easy from beginning to end. My loan processor was very attentive and took the time to calm my anxiety by answering all of my questions thoroughly and timely. There was a small glitch with paperwork on closing day that …
PennyMac made the refinance process so easy. They clearly communicated what was needed and were very responsive to any questions we had. They were not pushy and were just overall great to work with.
I refinanced with them and it was piece of cake in 3 weeks it was done. After I had a episode of nightmares with Loan Depot PennyMac not only offered outstanding service, rates and the best interest rate they complete the process in no …
PennyMac has lost my recent mortgage payment and says they never received it from my bank. The payment was deducted from my checking account and electronically deposited into PennyMac’s account as it is every month. I was on the phone …
Great rates and great communication. Had great experience overall. Would definitely recommend to anyone. Since Pennymac is direct lender they have more flexibility in terms of loan duration and rates. Pennymac beats any estimate from anyone until closing even after locking the rate which is great.
This was the absolute smoothest and quickest refi I have ever done. I collected my documents before ever contacting PennyMac to refinance an FHA 5 year ARM loan that’s 5 years were up. In less than a month, I had signed all the paperwork …
Both of the individuals I worked with for my interest rate reduction refi (Kevin and Andrew) were professional, informative, and most importantly…they treated me like a valued client. The process took a little longer than I had …
PennyMac Loan Services exceeded our expectations! The entire team kept us up to date on the progress of the loan and on top of documents needed. We were able to close 2 weeks faster than expected! They also offered a mobile title company …
My experience with PennyMac has been a pleasure. This is the first time I’ve owned a home and I think PennyMac’s associates for making it so smooth. I enjoy the services with PennyMac so much I even refinanced my home locking in a lower rate.
PennyMac is only my loan servicer, so I can’t speak to their origination services. But so far they’ve been good. They applied all payments correctly and paid my taxes/insurance on time. My only complaint is about their website/app. It is SO …
The whole team at PennyMac that we dealt with was amazing! My husband is a veteran, so we decided to go VA. They made the whole thing so easy and quick! This is not our first mortgage experience but the best by far. It couldn’t have gone …
PennyMac made the mortgage experience a breeze. I had a team of dedicated resources that worked around the clock to ensure everything was completed timely. They were responsive and provided clear guidance. I received an incredible rate and closed on time.
Penny Mac was very good about keeping me informed along the process even when nothing was happening at the moment. I appreciated the weekly updates letting me know everything was moving along. The document uploading was easy although an ongoing list of documents I had previously uploaded would be nice. A very smooth experience.
PennyMac Loan services has been very helpful in everything related to our mortgage and refinancing. They answer all of our questions and even guide us with their expertise. We have been with them since 2016 and we are happy to stay with them. I recomend PennyMac to everyone!
I have been trying to resolve an issue on my loan for 2 years now and no one will answer my calls. You are only supposed to call and leave a message and wait for them to call you back. And they do NOT call back within 24 hours. I will never choose to lend with PennyMac.
I wanted to refinance my home, PennyMac Loan Service was easy to speak with and easy to work with. We did the transaction over the phone and internet. They sent a notary out to finish the paperwork and the whole procedure was completed quickly. The rates are low as well, so I would recommend contacting them
Refinance process with PennyMac worked great! All the people involved in this process were always polite, gave accurate information, and worked to make it efficient. I recommend PennyMac to anyone considering refinancing of their home loan.
PennyMac made it a breeze to close originally on my house and then just recently again on my refinance of it. Both Nicholas Hagan and Tristan Summers were excellent in every way, they both communicated everything step by step and made the …
If you want a mortgage company for either mortgaging a new home or refinance a home, PennyMac is the Mortgage Company to go to. Their staff go above and beyond to help you whatever you need and keep you informed on everything which makes …
We’ve been customers with Penny Mac for almost 3 years. During this time of low refinance rates, we decided to take advantage and I’m glad we did. The process and closing was smooth, quick and efficient. I’d definitely recommend.
Great company! They go the extra mile to keep customers. I was going to refinance with another company and I called P-Mac to check their rates: they were better! I got a lower rate and less closing costs. If I ever refinance again it will …
We used PennyMac for a VA loan and from beginning to end it was a great experience. Our realtor even commented on how easy it was to deal with them. Our realtor stated she had another client that closed two and a half weeks late because …
Our original home loan was sold to PennyMac a month after we purchased our home. I was a bit concerned, but we have had a home loan with PennyMac now for 5 years and we have been pleased so far with our loan services. So when we decided …
Mary was clear, concise, and timely with her communication. I love PennyMac’s web tools and the ease of use for paying everything, and working directly with their customer service was a pleasure. The rates were competitive and I did not …
My refinance experience was the best! Jason Staples was extremely responsive. I felt like I was his only client. He was friendly, thorough and professional. I would readily recommend PennyMac (and Jason) to anyone refinancing or shopping for a mortgage.
PennyMac was my original mortgage lender and I used them again to refinance my home loan. I appreciate Darius Ervin keeping me informed about the status of my refinance application through the whole process. Any time I had questions he was …
I would highly recommend PennyMac for your home loan services. I decided to refinance my home and the whole process was a breeze. Antonio Torres was my representative and he was awesome. He effectively communicated with me throughout the entire process. Thank you PennyMac and Antonio Torres for making this process easy for me.
I have been with PennyMac for awhile and they have given me excellent service. So when I decided to take advantage of the lower interest rates of today, it was easy for me to decide who I wanted to do a REFI with. The process and closing …
Our experience with PennyMac for our Refi went so smooth, from the time of first call requesting information to the signatures at the end. Everyone we spoke with was knowledgeable and friendly, all the processes were clear, and the online …
PennyMac has provided us with excellent customer service since we first purchased our home, so we decided to stay with PennyMac for our refinance. Their customer service is as excellent as their rates, which made for an easy, stress-free experience. We look forward to the savings as well as many more years with PennyMac!
Our refinance process was pretty easy. The representatives at PennyMac are friendly, knowledgeable and professional. They were able to beat a competing offer and regularly contacted us throughout the process with updates on progress. Thanks!
My fiancé and I tried to refinance with a different company before we opted with PennyMac. The other company stated they couldn’t do anything for us so at first we were going to give up but decided “hey why not try with our loan servicer”. …
Penny Mac did not realize that we had a negative escrow balance until 11 months after it went negative. The next year they sent us a letter saying that our mortgage was going up over 40% due to the fact that they were paying the bills but …
Our loan officer was very attentive and kept us up to date each step of the way. It was easy to get in touch with her and she made sure all our questions were answered. We are very pleased with ease of the entire refinancing process and will definitely recommend PennyMac to our friends and family. Thanks again!
I would definitely like to suggest to anyone who wants to refinance there mortgage, to contact PennyMac Loan Services. Floyd Taylor did a great job with handling my loan application and always made himself available to answer any questions …
Our refinance through PennyMac was quick, easy, and seamless. Each representative we worked with (there were two in total) ensured we understood the process, were available to answer our questions, and communicated often and clearly. We are very happy with our experience.
Overall, the service from start to finish was a pleasant experience. The PennyMac team made it easy to start the process and everyone we worked with was very helpful. Although, there were few times that things kept changing unexpectedly we are very happy we chose PennyMac to complete our cash out refinance.
I recently had my loan refinanced with Penny Mac. The process was smooth and efficient. Anything needed was requested in a timely manner and was asked for to help move the process along. The help from Linda H. was informative gave me the …
I had a great application to closing process with my PennyMac team. There were no setbacks or delays. They actually helped me find the best interest rate and term for my loan by beating a lot of offers I provided to them. My loan originator …
I’m very happy that I refinanced my house with PennyMac. It was a lot easier than I expected considering all communication was via phone until I signed the closing documents. Their customer service was great and overall it was a great …
I used PennyMac to refinance our home. They were very helpful throughout the process and answered all my questions in a timely manner, even with the pandemic going on. Anytime I called or emailed, there was always someone knowledgeable on …
I have been with PennyMac for 5 years and decided to refinance my loan with them as well, after checking out another company. PennyMac made my process very easy. If I had any questions they were answered and when I called (even when I hung …
I had a great experience with PennyMac in refinancing my home. Communication was excellent and the process went smoothly. I am extremely excited to have reduced my monthly house payment and will recuperate my loan costs in less than a …
Before this, I had never heard of PennyMac. Overall, best rates, and process was faster than expected. The portal had a learning curve, and it took me a while to realize that if I clicked on the words of the required documents, I could …
We contacted PennyMac because our earlier mortgage was with them so it just made sense to us to refinance through PennyMac. We are very happy that we made the call to refinance. Our PennyMac representatives were very easy to work with, …
The worst possible company to refinance through.
I’m a veteran and wanted to free up my VA loan so I could use it to buy another …
Penny Mac’s cell phone app won’t let you login and view your loan documents even with a valid login information. The pennymac website doesn’t let you login, you are required to put your loan number in, and when you put it in, it just …
Fastest and easiest loan process ever. We are returning clients to PennyMac and very pleased with the easy transition in getting our new home in another state Mortgage co. back to PennyMac. Thanks again for all the teams expedient work.
Pennymac called me constantly from different numbers, harassing me to refinance. They sent 8+ emails a day and texted, as well. I opted out, unsubscribed, and begged to be taken off call lists. This began TWO WEEKS after I closed on my home …
Worst customer service experience ever. I was just transferred 6 times and spent an hour and 39 minutes trying to resolve an issue with their biweekly payment plan. I’ve worked in mortgage, I’ve worked in customer service, I’m empathetic …