Pennyrile Electric, located in Hopkinsville, Ky., provides electric power and service to more than 43,000 homes and businesses in nine counties in Southwest Kentucky.
| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
| Thursday | 7:30AM to 4:30PM |
2000 Harrison St, Hopkinsville, KY 42240
Great and friendly service!
NEVER IN MY LIFE have I ever been so disrespected with costumer service.
Customer service, back in stone age with their automated computer system. What ever happened to speaking to live person.
I have always had good service with Pennyile electric. Very good customer service.
THANK YOU for quick outage fix ! Y’ALL the BEST ! SHOUT OUT to ALL LINEMEN & WOMEN !!!
Always pleasant and helpful
Terrible if I had known this place was so low down I would have never moved to Kentucky cut your stuff off and even when ur complaint is reasonable they don’t care people like this wonder why people snap and do unthinkable things
Thank you Pennyrile Servicemen for being on top of things on Meacham Road for the past 2 weeks
Thanks for getting someone here quickly to mark are lines before we started landscaping. It was basically where i thought it would be… From pole near road to meter, but it’s always good to be sure!
I’ve only had one complaint and it was a major boo boo put it all worked out and I was compensated for their error. The simple fact of the matter with all the one and two star reviews can be solved if you would just pay your damn bill on time!
If I could give no stars I would. This company could careless about their customers and their family’s. During a crisis can’t even waive one late fee. Like come on. Family are struggling to pay bills and keep jobs. But here’s pennyrile still charging for late fees.
This company refuses to offer any kind of promise to pay services. We have offered numerous times to set up auto pay for the end of the month and they refused. This company only cares about their bottom line. It’s obvious they do not value …
Thank you Kyle Power and Helen watson, Both did an awesome job getting my electric on at my place 4 days before it was estimated. Thanks to the crews for repairing my pole and doing the work of connecting me. life so much better with no generator running!!!
This company is more than willing to shut off power to a home running a dialysis machine in 30 degree temp just because of their system. There is no working with them.
We lost power at about 6:30 Saturday. I called and they confirmed it was out (Funny.) They had us up and running in about an hour. Also we had a pole light that we didn’t care for and Mr. Cambell, who got the call to come out to fix us, …
I wish I could give a 0 star. This is the worst excuse for a “company” in every way shape and form. They refuse to do autopay, they refuse to do monthly bills, and when something happens where you can’t get to your phone in time to add …
Quite possibly the worst interactions I have had over the last 2 months. I had my electricity turned off without getting notice then was going to be charged nearly a $1,000 dollars to have it turned back on. This was because they had the …
They don’t have enough electricity for their clients and will shut your electricity off when it’s -1
They disconnected me due to an error on their end while I was out of town. I called when I got home afterhours and they wanted $135 in fees alone to reconnect it that night. There was a $30 difference in my paper bill and what they charged …
They recently updated their website.
I logged in on the 2nd, and paid the only bill that showed up. Thinking it was …
No warning regarding forced power outages during ice storm. Really???? I’m sure our electric bills will be OUTRAGEOUS!!!
I’ve never missed a payment 13+ years…
Some unforeseen thing came up and we were 1 day past the grace period… actually online about to pay the bill June 21st… a man shows up at the house @ 1:30 in …
They will charge you a disconnect fee even if they haven’t discounted the power yet.
The worst electric company ever. If I could give zero star I would! I would not recommend this company at all if you live in Kentucky sadly this is no other options. They were no help at all in any kind of way!!!
Outrageous prices ($300 a month) no partial payment gets taken onto consideration, no extensions/promise to pays, sends out disconnect person after 1 phone call and no disconnect paper notice.
I don’t understand why 0 is not a option!!! Pennyrile Electric doesn’t even deserve a one!! We should be able to choose our electric service, but then Pennyrile probably wouldn’t have a lot of customers. Then they claim that they are all …