Our mission is to help our members realize every ounce of their potential. That’s why we strive to provide best-in-class rates on loans, savings, and credit cards. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
7940 Jones Branch Dr, McLean, VA 22102
Very disappointed with their car buying service. I applied for a car loan and learned that the bank had to send a manual check to me via “snail mail.” It took 5 days for the physical check to get to me. Luckily, the vehicle I was trying to …
This is the best federal credit union, bar none. I have been a member over 20 years and have bought cars, CDs. refinanced mortgages…their customer service is the Gold Standard as far as I am concerned. Their representatives always go the extra mile to answer questions and offer additional assistance if needed.
Excellent company. Very Courteous, patient, nice and knowledgeable customer service department. Great rates for auto loans and other offers like credit cards
Awful, awful, awful organization. Poor customer service, poor online access, poor knowledge, poor communication, every contact point has been worse than bad. Having a mortgage with these guys is a nightmare! Can’t honestly believe they are actually in business. Stay away. Their rates and whatnot are NOT worth it! Yuck.
Customer service and products are awesome! No long wait times for a representative.
Set up and funding of checking and savings was easy, final steps for setting up the Credit Card was not very clear, took a phone call to get it finalized.
Worst experience I have ever had since day one was offered a useless checking account. Myself being a military veteran and I am offered a below average checking account. Absolutely a waste of time. Would recommend a high interest check cashing establishment over PenFed. Please don’t waste your time.
If you are in the market for car loan, highly recommend that you consider PenFed. Seamless process and competitive rates. Couldn’t be more satisfied.
Everyone I spoke with was very helpful and cared about your experience. I’m just at the beginning of my journey with PenFed but I look forward to many blessings with you guys …
PenFed is an outstanding professional military bank that understands the military community financial needs. The professionally, skilled and courteous staff make you feeling like they are there waiting for you to be taken care of your needs …
Easy approval and good rate online and that’s where it ends. No good instructions. Different responses with every phone call. 20 to 30 minutes hold for each call. Never did get it straight to get financing in 3 days. …
I bought my first car through PFCU, establishing credit and have used every service offered over the last 40 years. Highly recommend this Credit Union over others and certainly above any traditional or online bank.
The certificate application process was easy and straight to the point. I completed the process in less than 3 minutes. The dividend rates are the best I’ve seen at a credit union.
PenFed truly has my business. Their customer service is extremely knowledgeable about their products and they also go above and beyond to assist and solve any issues that you may have. I’m Glad I chose to give them a try.
If you ever need a CU you can trust and have confidence in. Penfed is the place! Stay away from these hometown, private own, mom and pop run banks! They are Bias and will turn you away the minute you hit the door without even looking at …
And a new member of the bank and so far I’m very satisfied with it. I have a problem opening bank account with traditional Banks however PenFed offered me a restricted account which is more like a second chance checking I’m highly satisfied with their service and customer support
It is the best for rates and ease of doing business. PenFed is like how banking used to be, but with the ease of technology.
It is Good* to do Business with Pen Fed Credit Union.
I have seen s few places over the years, and Pen Fed is straight up!
The pre-approval I received from PenFed Credit Union was true to my approval to my signature loan. I tried two other companies and was downsized significantly from the pre-approval amount and increased the interest the loan would have cost …
I am a member for several years, great rates, reliable service
I highly recommend it
The application for the loan went smoothly. Communication is now handled primarily electronically as with most businesses but generally satisfactory.
BUT everything went to hell for the closing. Our closing agent did not get the …
PenFed is the best financial institution! My entire family is part of OenFed family for many years. We ❤️ them!!
I must say that I was VERY impressed with their entire new client account process. I set it up online but had a SNAFU getting started with online access, so I had to call Customer Service. I spoke with Drew, who was a delight. Very kind, …
The whole process was easy to complete and their response was quick! The staff were polite, courteous and friendly to work with, they answered my questions and concerns thoroughly and completely! I highly recommend working with this Penfen and have set up a savings and plan to open up a checking account with them!
PenFed has been a pleasure to do business with. Others were offering me a loan at 11-13% and PenFed came through at 7.00% The application was easy compared to others. I did not even have to send in supporting documents, proof of …
I was sent an offer for a loan in the mail. It didn’t go as smoothly as possible since my credit was locked. I spoke to a really nice lady on the phone who helped me with the process. I am still not finished with the completion of the loan…but I am looking forward to a long prosperous relationship with Penfed.
Absolutely great Credit Union to do business with! Their rates are the Best around! Customer service is always very friendly and helpful when needed and called upon.
Got into penfed after the Mcgrawhill credit union transitioned over. So far a very good experience. Online resources are very helpful.
The CD rates were.very good. The process of applying online was easy.
The customer servive representatives very friendly and knowledgeable.
I’ve had a Pen Fed credit card and savings account for over a year and have had no issues with it at all. The biggest plus is they HAVE NOT been hacked, which means their security is top notch. I have another credit card that has been …
I applied online and got approval in minutes. The online service is fast and people friendly.
Very nice and helpful people to work with. I recommend this company
I am still not sure I believe I was approved because I am waiting for the check in the mail. It took like 5 minutes and they didn’t ask me to verify income or provide any documentation. They must have some amazing software that can figure …
The loan application process was very easy and all completed via computer and a few emails. The employees were great; my emails were answered the next day and kept informed about status of loan. I have already recommended PenFed Credit Union to family and friends.
PenFed Credit Union has Great Customer Service. The Rates are very Good, and I have acquired two different home mortgages through PenFed Credit Union, and even though the paperwork requirements were a challenge, but it did go smoothly once …
If Anyone Is Looking For A Good Credit Union To Join. I Highly Recommend PenFed Credit Union. You Will Receive Excellent Service. Very Knowledgeable And Professional Service
I had an exceptional customer service. Grate bank to bank with Easy and very readable. If you need a bank that will handle your finances very well. Come to PENFED.
PenFed offered me much better rates, and terms than many others i looked at for a loan. Application is fast easy and funding was fast as well they said 5-7 days i think i received my check in like 4 days. Join penFed you will be happy you did.
Thank you PenFed!
PenFed Credit Union has the most competitive used auto rate on the market, and the loan application process was easy-peasy and hassle-free!
And you get your paperwork within a couple of days of getting approved!
The application process was easy and the response was quick. The interest rate was better than other personal loans I applied for. I would recommend PenFed Credit Union to anyone looking for a personal loan.
Officer was Very helpfull in answering my doubts and helping me to acquired all the products I ask for. She also defolian to me about other products PenFed has.
We are looking forward to establishing a lucrative and enduring relationship with this dependable financial institution, whose investment offerings are remarkable, competitive and safe. The application process was superbly efficient, …
I applied for a loan and was denied. When I applied for a loan from another credit nion I was approved and for 6x what I applied for at penfed.
I like the fact PENFED credit union bank fulfills the promise to give the best rate to customers. Applying for a credit card with a zero-APR for 12 months on balance transfers make me very happy. I love this offer. …
I recommend using PenFed Credit Union. The application process was fast and easy. I received a approval within 24hrs and it took 3-5 days to received the funds.
PenFed has always been great over the years. I can only say good things!
PenFed Credit Union is an awesome avenue for those who take their financial freedom and future seriously, moving forward towards goals one step at a time and with very low fees, which means in the long run more money in my pocket. THEY JUST GET IT.
I joined Penfed a few months ago and my experience has been nothing short of great. They are always courteous and put the customer first, I can’t say enough and I highly recommend joining this Credit Union. Thanks to all at PenFed who has served me well over the past few months.
Opening account, setting up CDs done online easily with a superb web site. Absolutely no issues/problems. CD rates (APY) are near the top of the market.
I recently purchased a car and the dealership set me up with a loan from PenFed Credit Union. I have not been able to log into my PenFed account despite numerous calls to the service desk, and IT team. I provided screen shots of the errors …
I was searching for a reputable place to purchase a short term secure investment and found what I needed at PenFed Credit union.
Got refinanced for a car loan from the height of 23.99% down to lower than 7%, without much complications, while I’m still rebuilding my credit.
Will highly recommend.
Application process was piece of cake but was missing some information that came by post today one week later that delayed my application for credit card. Not happy situation.
I don’t normally give out 5 stars unless it’s deserving. I am so happy I joined PenFed and if anyone is having any doubt about joining PenFed I would say cast your doubts aside. I joined recently and already I have a credit card approval the same day, hassle-free with a great interest rate.
Worked on for over 45 days applying for a HELOC for the process to not be completed properly and be closed after the processor ghosted me. Perfect way no longer babble and could’ve been completed and approved had they paid attention and …
Didn’t workout because they require a paper signature card, but they can’t receive it several weeks after I sent it. The only help the rep can provide is to mail me the form again. This communication tunnel is broken, I see there could be …
Excellent customer service…I am moving all of my money out of Chase. In the case of the Central Banking collapse — which is happening now, your money is not safe in the big banks, they are only required to cover 10% of your deposits whereas PenFed and other credit unions cover each depositor 250K$. Get out of the BIG BANKS!!
Very convenient:
– Applied for an Auto Loan Online and got instant approval
– Best rate I found …
I have been with PenFed for over 30 years and I am still impressed with their impeccable customer service in addition to quickly and timely resolution of issues that may arise.
PenFed has a knowledgable and friendly customer service. Your always able to speak to an agent on the phone. Getting loans from personal, car or boat has been hassle free. It’s been a pleasure being a member since 2004. Love them!
My experience with PenFed was very easy which it came to applying for a loan.
The ease of it was outstanding once I was approved I received the funds the very next day. …
Staff are kind. That’s about all I can say that’s good. My loan is taking multiple days even though I’m already approved. First day they were having network issues so they were going to call me the next day. Never did. So we went in person …
Excellent bank, with great rates, excellent customer service and functional and usable apps and web portals!!!
I am so thankful for PenFed. They have been there for my financial needs. I find their lending process to be non-bias, fair, and easy. I highly recommend PenFed Credit Union.
Best rates I could find for a personal loan. Also quick and easy to get through the entire initial process of receiving funds. I’d definitely recommend as I’ve taken out loans in the past and this was by far the easiest in doing so. 10/10
We were approved for an auto refinance loan very quickly, but getting their online application process to function is a nightmare. We were approved almost two weeks ago, but they will not release a check until digital forms are signed electronically, and they cannot make these forms function properly without error messages.
I just completed my second car loan with Pen Fed. This is a great credit union. They gave me as good a rate as possible based on my credit score and everyone I talked with tried to help speed the process along. When I told them the loan was …
The process was so smooth, from the application, to loading documents and to the final approval. PenFed did a superb job and I wish all the financial institutions follows your lead. In all my years of experience, this was the best in refinancing. JOB WELL DONE. KEEP UP THE GOOD WORK.
Terrible service! PenFed is not customer friendly. My experience with them has been abysmal.
The greatest credit union I’ve experienced. They are straightforward, friendly, and professional. Applications are processed in a timely manner and they have great rates. I strongly recommend PenFed.
The online portal is great. The customer service call line is excellent, the representative’s are courteous, knowledgable, pleasant, and goes above and beyond to assist you. These two departments deserve 5 stars read why I gave 2 stars. …
Leave the big banks alone if you want to improve your credit line reach out to penfed or credit union of your choice
The personal loan application process was easy from start to finish. Pre approval tells you what you qualify upfront so you are aware of your options. I’m now also a member with a savings account that I plan to save money for a new vehicle with.
Tell me why I got denied for the same loan from a different company. PenFed made the process easy and painless. And was there to assist every step of the way with any issues or concerns I had and all actions were performed in a timely …
PenFed has low interest loans, fast approvals, and supports military personnel and veterans. What’s not to love? I live in NYS and my PenFed branch was at the Pentagon. Location has never been an issue, I have always had prompt service …
The entire loan process was stress free and quick to complete online. I spoke with staff at PenFed who were very friendly and provided accurate and reliable information throughout my process. I would personally recommend PenFed to anyone who is searching for financing.
Great rates! Transparent! Easy to work with! No run around. Before trying PenFed I tried to refinance with iLendingDIRECT who I found through LendingTree. iLendingDIRECT made me go through a process of sending a bunch of documents as if …
Very disappointed with this company. I applied for a personal loan, they lost my application, and asked me to do another one. Mind you they ran my credit already. They told me if I did another app they would not have to run my credit …
Great bank me and all of my family Use, Customer service is A1
Good Service and Good customer Service.. especially Ms. Amira Ali she is nice person and helpful employee… I recommend other if they want auto loan or other type of loan contact PenFed Credit Union immediately…. Thank you very much for your good customer service and good interest rate.
I like very much PenFed the web page is easy and fast. Excelent online banking.
I tried to link a second external account to my Penfed account and received an message saying there was an error. I have tried again over 5 times and called 4 times trying to resolve this. No one seems to be able to help me. All I get is …
Great customer service 👏 they get back to you very fast when reviewing your application and help ease any anxiety that you may have …
The online application was very simple and easy to fill out. The submission process however left a lot to be desired. I never was able to submit the application and finally cast myself into the helpful hands of one of the customer service agents. She was very helpful and pleasant to deal with.
PenFed is a great resource for the military and families. You can do everything you need to online. It’s a simple approval process to get started. Great Credit card with benefits for you as well.
The Member Services rep went above and beyond to provide me with the answers to all my questions and walked me thru the auto loan approval and buying process. She also offered me additional PedFed products and services ( credit card offers) …
I’m really looking forward to this ride with Pen Fed. Should be a very interesting journey 🤔 😀 🙂 👍 😊 …
So far this has been the best bank I have done business with.
Super place to do business. Easy to work with and misinformation was given at any time. Excellent staff.
This is the place to get great service for not so great credit and the customer service staff is awesome to everyone.
PENFED Credit Union has been incredible to work with and is offering some of the highest rates available, at this time, via their 5-year money market certificate accounts. I am all too happy I made the move to PENFED and away from these annoying, large banking institutions.
Great experience with this financial institution. My application for an auto loan was completed within a few minutes and i was approved instantly. They asked me to upload a few basic documents (ID, SS, utility bill, and Purchase Order) …
Mark Luna and his team were so helpful in making sure my loan had everything it needed to be set up for success! They were all so patient and answered all my questions! I would not have chosen any other lender! I felt like I was heard and …
Check your rates here first before credit karma or other sites. They will beat all other competitors. Thanks PenFed
The online application process failed to set up both the basic share account and the CD I purchased in joint ownership and their reps tell me the IT department can’t tell them when they will fix the issue, leaving a substantial amount of my …
The application process was quick and not time consuming. I got my loan approved the same day I signed up. Simple and easy. Thank you Pen Fed.
PenFed is one of thee best Credit Unions around. They have great products at great rates, they provide excellent customer service and consumer protection is a priority. I recommend this credit union to everyone who loves quality banking.
Excellent service. The staff was so helpful in assisting me open a trust account.
PenFed is my number one choice for savings. They have excellent rates and are easy to work with.
This was the first time I did an online loan application and it was very stress free and fast. In the three days it took my bank to approve the online loan and set up a meeting to sign the paperwork , I had already been approved within 30 …
This has been the best Credit union for my needs. My auto and personal loans are though them and they are easy to deal with and have wonderful rates!
Excellent savings and CD rates and overseas card service.
DO NOT USE THIS COMPANY, UNREASONABLE AND UNHELPFUL.
I requested a loan, everything was fine until they noticed a difference on my pay stub of less than $100. I explained to them that I was on vacation, so I …
In this car market, I do not recommend using PenFed for an auto loan. While they offer very competitive rates, and an adequate website, the time it takes to cut a loan check is not optimal. I’m waiting now for the check to be sent to a …
I would highly recommend that you contact PenFed for a refinance of your home or automobile. I just refinanced my car and was able to pull out $8,000 over and above my $10,000 payoff and I still saved $100 a month because my interest rate …
PedFed is an excellent organization to do business with. They fix problems before you can call about them, and they are available seven days a week on the phone. The only minor thing is I had a little difficulty finding their customer service number on the website, but I finally found it. I just became a member last weekend.
Always responds promptly. Auto loan refinancing process took less than 24 hours! Mortgage refinance process took less than 3 weeks for final step to close! Great customer service!!
This is my first time, but I love it! Very accurate and confident!
PenFed is a good Credit Union with good products. Their website is user friendly and customer service is always available without having to wait more 4 minutes. The only thing I would like to see from their credit cards would be a 12 …
I am so glad I left that “BOA” for PenFed. I have never looked back! Super products exceptional customer service help and all around great company to do business with. I do wish they had a local branch but I understand in order to save the …
The process of doing it all online was simple and stress free. I had results in seconds. Thanks for creating a pain free process online.
I have never missed a payment with PENFED or any other institution, and yet the interest on my personal loans is above 16%. Something is not right.
I don’t like the lack of information provided up front… it seems as though customer service is only willing to volunteer important details (such as, “your checking account doesn’t include a debit card” or “we will be glad to open an …
I received a mailing from PenFed, and I didn’t respond right away due to being out of town. Once I went online, the whole process took less than 5 to 10 minutes. It was effortless and made my life so easy. I would highly recommend doing business with them.
NEVER use PenFed. I applied for a loan, got approved at a good rate, but the car I was interested in was sold out from under me. When I told PenFed I wanted to use that loan approval for another car, they said I’d have to reapply. …
So for, I am very pleased with my experience with PenFed Credit Union. I was referred to PenFed by a Contractor for A Home improvement loan.
The process was simple and easy. My only problem came in submitting the required …
I applied for a loan and the experience was AWESOME! The application was easy to complete and was very thorough. The process made me feel very comfortable in applying. All my information was verified with codes, which assured me that my …
Penfed has great service. An intuitive easy to utilize website. Exceptional rates and products.
Super easy application process. The loan was approved on Monday, and I received the Loan check to deposit in my personal checking account on Thursday. This is by far the easiest and most efficient loan process I have ever had. I recommend PenFed 100%.
I would have given 5 stars, but they made me start a whole new application because I listed the husbands name as the seller but the wife was on the title. It would have been far easier to let me edit the husbands first name and replace with …
5 stars for PenFed CU! The online application process was simple and a breeze. It took less than 10mins to complete. The products offered are great as well. You have different options to find your account when opening. Keep up the great work!
Excellent choice to bank with and very secure and great interest rates. I recently opening my new checking account online and I have recieved my debit card and checks very quickly then any other banks. I am totally in love Pen Fed Credit Union . I highly recommended them to open account with them.
Very disappointed. They let me open a savings account but rejected my application for a basic checking account because I don’t use credit and therefore have no credit score on file. So since I pay cash for everything, have never and will …
Easy loan application process. Was approved online in the manner of minutes. Easy process, simple questions and easy to understand. Only reason I am deducting a star is because there wasn’t an option to have the funds wire/bank transferred …
Great features and services; easy application process; and great customer service. Customer service is fast and efficient. Immediate approval with offers for other services.
the best internet bank service…i wish all banks could use your internet protocol services, no hassles, fast and so far, very reliable .
Rates for saving are much better than commercial banks and customer service is outstanding!
Great Credit Union, great customer service. Quick and easy application processed with their website.
Just applied online for a PENFED account. Working a full-time job and started a small business – so excited can’t wait to work with this Credit Union.
Above and beyond in APY. Very easy to work with even though I live across the US from their East coast locations.
Outstanding support team and smooth approval process. Making them my main bank
Been with them since they started in PR. I’m hoping that in the future I can have my mortgage with them. Excellent service and I’m always treated as a valued customer. Thank you
I will be forever be grateful to PenFed for allowing me to get a loan with them. I have tried several times to get loans and credit cards and unfortunately it was not to my favor. However, with PenFed, I got approved in no time! As a …
It is an extraordinary opportunity, since the interest rate is moderate. In addition, they offer other opportunities for the client to develop to buy a car, or a house. The most incredible thing is that I was able to open the account with $5.
Overall Penfed has a good rates and has easy online access , easy online applications on all services.
Penfed at Navy Exchange was the best. Rohan Henry best ever. Put your money in Penfed.
PENFED CREDIT UNION HAS PROVEN TO ME THAT THEY ACTUALLY CARE ABOUT MY FINANCIAL NEEDS. AS FAR AS I AM CONCERNED, THEY ARETHE BEST.
PenFed is the best to bank with. They have great products with an outstanding customer service.
Pen Fed is the best. Great deal on Money Market. Always good service.
Fast and easy online application. I like there are branches in my area. When I called customer service I spoke to a live agent almost immediately.
Fabulous experience! Tired of big banks? I highly recommend PenFed
Software to open several CDs is very time consuming and difficult. Rates are good but what a hassel opening online.
My personal opinion is everyone should have a pen fed credit card. Pen fed is a credit union that lets you in without special requirements.
Recently joined PenFed CU for their very competitive IRA rates. I managed to lock in a two year term at 2.70%, which in this economy today is like finding gold! …
I made an inquiry online for a personal loan – and PenFed responded quickly with an offer to lend me the amount of money I needed at a reasonable rate. The online application process was easy to understand and complete. When I wanted to …
It was a great pleasure to use PenFed Credit Union for being there when I really needed help making repairs to my house. I did it on line like lest than 30 minutes and got approved. Thank again PenFed.
PFCU’s Certificate Rates are much better than average and the application process was easy. Also, when I called customer service on a related matter, the agent was very patient and helpful.
PenFed is amazing…. exceptional Customer Service, I am so glad I decided to open an account with them!
This was such an easy onboarding process to open these accounts and the customer service are amazingly helpful and friendly. I am looking forward to this relationship!
Applied for the loan got denied my credit was around 670 at the time then applied again for collateral loan thought it might be my credit but got denied again. Got 2 inquires for no reason
great place to do your banking, great rates and products. dont allow the occasional online issues to think otherwise
Outstanding service. Great value products and excellent customer support. Love my FCU.
Was attempting to fund my account electronically to fund a large CD. I accidentally tapped the wrong account, twice(overdrafts) and was charged 30.00 x2. I asked the branch to forgive at least one of the charges,but to no avail.
I echo earlier comment of : “would like to see more offers for 0% BTFs for a lower fee”. The app is a great tool to access accounts. We’re very satisfied customers and appreciate the easy 24-hour access to help via phone if needed.
I’ve been a member of PenFed for a couple years now with a premier savings account. Just signed up for the checking account yesterday. Am extremely happy with PenFed. No complaints from me!!
I’ve been a member for a very long time. I want to say somewhere 2009. They have the best customer service and best products. If I had only one credit union to choose, I’d pick PenFed. Not small, but not a behemoth either.
They listen. U are not just a number to them.
WOW! Never experienced a quicker application approval. So smooth and fast I had to call back to set up the payment plan. No hick ups, great terms, and interest rate beat all others fiercely. Great people to work with, very professional paying attention to detail and customer experience. My go to for financial needs in future.
Please don’t waste your time looking for another bank or credit union to help you out when you most need it. Not just the best team to work with but the best rates and the response from customer support it’s awesome. And don’t even talk …
Didn’t know that I could join this Credit Union without another account holder referral. PenFed made the process easy with their secured website and the verification process. I highly recommend them to everyone. You’ll be glad you did. The benefits are extraordinary and joining is rewarding.
I completed a loan application for a Signature Loan and was approved at a fixed APR of 12.49% for 60 months. When I went to complete the paperwork, I discovered the mailing address for me was incorrect. At that time, I called the 800 # and …
PenFed credit has better rates than most banks and other credit unions. Customer service in person and over the phone are very helpful. Knowledgeable as well.
Great support and looking forward to their products. They are better than the competition but could improve their website by adding a page with detailed technical information for those interested. …
I was referred from my daughter & She recommended them & I received very pleasant service & now I’m ready to start saving
Applying for a free checking account on PenFed website was so easy. Great rates and web friendly site.
We recently opened a Premium Savings account, a CD, and transferred a traditional IRA to the Pentagon Federal Credit Union (PenFed). They are offering the highest interest rates I could find. I highly recommend you check them out! Anyone can join this outstanding credit union.
Everyone were very helpful and understanding with my issues. They took care of them asap!! Would recommend this card.
Pen Fed is the best way to proceed with my financial aid and Praise the lord for all the help I have been getting from my Pen Fed experience for financial growth. Pen Fed offers financial opportunities with checking and saving accounts that …
So far my experience has been great! I was pre-approved so I submitted and application for a loan to pay off some credit cards and help with medical expenses. The application was super easy to do. I saw my rate and loan repayment before I …
PenFed offers great services and products. Their customer service folks are extremely helpful and knowledgeable. I plan to be a customer for life!!
Hands down they are the most friendly helpful people that make my banking and finance services so easy to navigate!
By FAR, this is the bank you wish all other banks were like! Easy to use, best rates, secure, and attentive to personal needs.
Great Bank and easy communication over the phone. Diane did exactly what I wanted to achieve.
Excellent Credit Union to do business with. I was researching multiple banking and loan companies for a personal loan. PenFed’s online application process was very easy and I received my loan approval within minutes of completion. The % …
PenFed offered a competitive rate personal loan. The customer service was very helpful and actually followed through immediately on all inquiries by me. I accepted their offer and found their process to be easy and quick. I will likely …
They have great service and competitive rates. I have had a savings account, checking account, an automobile loan and a personal loan through them. I have never had any problems and it has all been done online. I don’t think I have ever had the need to speak with anyone. It just works.
Being a native of DC, I was happy to get a loan through them. The application process is relatively straight forward, amazing rates!! The website is simple and customer service has been very knowledgeable. I can’t comment yet on payment as I just finished the loan application a few days ago. Will leave a 3 month review at due time.
PenFed is a great financial institution. They offer superior customer services from start to finish!
Total misleading info in their advertisement. I will say as an update, after calling and speaking with their customer service, that they did look into the matter, and made the necessary corrections. So my update is, buyer beware and viigilant.
The process was quick and easy, I was so impressed by how fast the process was. I would recommend this credit union to all my friends and family. I will definitely using PenFed for my personal banking institution now
Application for a credit card and checking account was quick and efficient. Customer service was excellent.
If there were negative stars, it would be -7. If PenFed paid me for details I would gladly give it to them. Just know it is THAT bad.
The response was quick for my request and the rate is awesome compare to what my other balances were. I feel so at ease was this amount ant the monthly payments.
My transaction couldn”t have been easier.
Dealing with a bank is such a hassle, PenFed makes all aspects of banking pleasureable.
Fabulous company! Thanks to the people at PenFed I now have a brand new 2020 Kia Soul sitting in my driveway.
Online application was quick and easy. I received approval for the services I applied for within minutes. Keep up the good work!
PenFed and it’s employed are outstand! Their professionalism is second to none. Rather by telephone, and or email, they promptly address my concerns, and help with a solution.
I trust and respect Pen Fed. As a credit union, I pray they do not fall victim to the current/oncoming bank crisis and SWEEP occurring in regular banking/investments : Pershing/Dreyfus.
Thumbs down on the initial sign-up on to PenFed five out of eight representatives were rude. The other three were excellent! Example my first call, the representative was beyond rude and had to call back and ask for a supervisor to review the call.
NO WAY IN H*** DO I WANT TO GIVE A GOOGLE REVIEW UNTIL YOU MAKE MY ACCT SAFE. I DID NOT APPLY FOR ANY CAR LOAN, I DID NOT APPLY TO GOLDMAN SACHS, I DID NOT APPLY TO CHANGE MY PASSWORD ON AMAZON, I DID NOT ASK FOR A CASH ADVANCE, AND I WAS …
I’ve banked with these folks since forever and all is well. That includes outside the USA! If ever I had a banking issue they were right on it in a timely manner. Can’t ask for more I don’t think.
Great Credit Union with the needs of the members a great priority. Very competive credit rates. Best Credit Union I’ve had ever.
The application process was outstanding! Looking forward to PenFed being my banking partner!
I’ve had accounts with PenFed for years. I find their rates to be better than many other financial institutions, and getting things done online is an easy process.
Excellent Certificate rates . Previously had our mortgage through PenFed CU and they helped with closing costs and the best interest rate.
Always have a positive experiencing when dealing with PenFed and they never seem to mind that I am digitally challenged:)
The best financial institution I have worked with. The staff is curtious ans helpful. We will be doing more with them and less with the corporate banks.
I have been a member of Penfed for almost a year. Their savings account is the best. I get 3 cents monthly with Bank of America. I moved that same savings to penfed and get $3 and some change back monthly. Will be fully leaving Bank of …
PenFed offers about the best APR in fall 2022 you can get for Money Market CDs in this highly volatile environment. Better than the big banks, some of which have NO Money Market CDs even available today, and being much larger than PenFed in …
The service offered was excellent, the employees very cordial and empathetic. I have no complaints about the services of the Penfed.
Best customer support, excellent services and travels well. I am about a 40+ year member of PenFed with many moves around the country and it’s always been the best Credit Union.
I just switched over from another credit union to PenFed and couldn’t be more pleased. Their website and app are extremely easy to use and the added bonus is that they partner with Zelle! This was one of the main reasons I was looking to …
Making the decision with PenFed Credit Union was the best investment for my financial needs , that I have ever made. The military benefits, credit card rates and mortgage APR are a definite plus.
PenFed Credit Union has treated me with absolute respect and facilitated my experience by making their website easy to navigate with a fast approach when opening a new account with them. …
Terrible customer service. I have been trying to deal with their customer service/fraud department since August 12th 2022. It is now Oct 4/2022. You cannot speak to anyone in the fraud department so you talk to a customer service …
I received from PenFed the best experience ever. Excellent service and great customer services oriented. The Customer Service Representative was empathic, had disposition to help and had the best smile 🤗 on her face at all time. Definitely recommend PENFED. Thank You PENFED …
Your branch people are fantastic. Your online verification department, could use some revamping. I purchased a 50k 3yr Money Certificate in less than 3minutes. It immediately posted to my account. Easy-peasey. I went back on to purchase a …
I always have a good experience at my branch. I also like the online features as they are fairly easy to navigate for a senior. My branch is easy to get to and everyone is friendly and helpful.
Has competitive money market rates and some of the best people to work with. I highly recommend you check them out.
Excellent, smooth, and secure process during application and on Web site. Would currently recommend to anyone looking to add financial options on a credit union environment.
The most quick and easy loan application and approval process that I have ever seen. I applied over the weekend and by Monday I was approved and funds deposited by Wednesday. I love PenFed!!!!
The process of creating money maker certificates and savings account was very stressful for me. The online process was not working and I had to call in and encountered that the agents I had to deal with were all fixing me different …
At first the web experience was positive. I linked to my external account to fund a new account. I didn’t know I mistyped my birth year. No one contacted me about the error but I got a letter in a week to upload photo ID. I did that and …
Penfed is the most up to date online banking experience ever. And you finally have customer service that is easy to reach and that cares. Less time to get you money posted into your account than other banks. Everything is just easier, more direct less mysterious.
While applying for a CD on line I made a mistake. I selected the 2 year CD and I intended to select the 3 year CD. I pressed the back button with the intentions to adjust this before I finalized the application. The web site bounced me …
Setting up account with PenFed was nothing but easy and what i have seen so far lot great services they offer.
Anyone that qualifies to join this credit union really should.
Their rates are better than anywhere else, and the customer service people are outstanding!!
I heard about PenFed on YouTube,
A lot of good things were said… so I decided to check it out for myself
And i am quite pleased with the service,
I would recommend them to anyone i know.
Great company, great rates, and absolutely wonderful staff that are very courteous and will answer all your questions. We will continue to work with them in the future on other projects.
Excellent service and easy to work with. Most of all i appreciated the fact that i was able to reach a live person on the phone who knew what they was doing.
It’s always a pleasure dealing with PenFed I have been switching more of my financials over to them because of their great service and great rates.
Wish I would have found this Credit Union long ago. Staff is very personable, best rates and return on your money.
Folks at corporate who get paid hundreds of thousands of dollars care nothing about you or me. They decided to stop supporting third-party software such as Quicken et al. No notice, no warning, just stopped allowing me and other users to …
Penfed is undoubtedly this finest credit union that I have used. Their website is easy to use and rates in all areas are the very best. If you are eligible for membershipy recommendation you could not do any better than to enroll ASAP. You will not be disappointed.
Everything was okay with the person that attend my wife and me. She make us feels good. She gave the information we need. Overall it was an excellence service.
If you are looking for a straight no surprises financial institution with no fees great dividends and low loan rates with no extra hidden stuff then Penfed is the way to go. I have been using the bank for over 30 years and internet only access for the past 10 years and never a issue. It is the only bank I will endorse.
I found these guys through an article in Forbes Magazine when I was looking for a car loan and I could not be happier with the overall experience. More than competitive rates very easy to do business with.
Very helpful and knowledgeable staff. Competitive rates. Only reason did not give 5 stars was due to an IT problem with my most current dealing. However, I was able to call and a customer service representative was able to assist me to resolve the issue and walk me through it.
My experience with PenFed has been great. They have saved me hundreds of dollars last year and now I am looking at saving thousands going forward. Great people to deal with.
Two stars only because they have good rates and people were friendly. Otherwise, we provided every piece of information and documentation the second PenFed asked for it. Ultimately, because they procrastinated in asking us for info many …
PenFed has serious problems with its on-line certificate applications and with downloading into Quicken from the Quicken software. What’s really bad, is that PenFed refuses to acknowledge the problem other than to say we are having issues. …
I am 77 years old and I am able to sign into PenFed without a lot of “who-ha”. Things like this is important to me. They have been very kind each time I have had to reach them by phone with a question. I am sorry to say many institutions I have to deal with are not like that.
I just opened my acct yesterday, and everything looks good thus far. I can’t wait until my relationship grows within this credit union to really experience all they have to offer.
I like PenFed. Great interest rate for online savings account and their Visa rewards card gives me 5% back for gas purchases which is credited on the monthly statement. A very good deal!
Amazing customer service and easily navigable websites with minimal assistance needed. Always satisfied with the offers and if there ever any questions the customer service reps are very informative and never leave me feeling like I needed to ask more questions.
I am incredibly happy about the invitation to join the Credit union and have begun the process of setting up all banking features. I had a minor problem with the preapproval setup but it has been quickly resolved.
I opened a new checking account and CD from PenFed and Michelle made the whole process very easy and I felt I was in good hands.. Overall , I will tell my friends about my experience with Michelle and PenFed. .
I have never been in a Penfed office, but I have been a customer for at least 12 years. I do everything via the online site and they have improved significantly. I no longer live in the Fairfax County Va area so a well designed online …
Bought a car through Pen Fed very easy process everything you needed was online took about 20 minutes, they had a stock already approved by them online I thought that was great and I didn’t have to look around they have all of the info online . My next purchase will be with Pen Fed and I will definitely use their services .
I have multiple bank accounts, but PenFed always has the best rates (auto loans, home loans, and certificates of deposits). I have all 3 with you. Also, thanks for what the PenFed Foundation does in the community…I have a lot of respect …
If you are self employed I recommend you don’t waste your time and use a different bank. After penfed soliciting to provide a loan. They were not willing or able to provide any information on what would be acceptable for proof of income. …
Went 100 miles to visit the PenFed Credit Union in Madison WI. The staff was cordial, professional, and knowledgeable. I am currently a NFCU member, but will be doing more busy at PenFed as there interest rates exceed the markets rates. …
New customer. The account (checking/savings) was very easy to set up. I was able to navigate my way easily through the process and very excited to have found a new financial home.
The employees at PenFed were very helpful for the whole process. They went above and beyond to make sure my application and everything else was taken care of before I got off the phone with them. They had great patience with me to help me complete the process. Thank you!
Recently opened an account online for a certificate of deposit. The application process couldn’t have been easier. The rates for the CD were competitive with larger financial institutions. I trust PENFED for most of my banking needs. Quality Customer Service.
I was transferred to PenFed in a corp merger, I’m so happy I was. They have one of the best designed and functioning websites I deal with, great CD rates, and excellent interest rates on my number one go to credit card. Highly recommended if your looking for a great credit union.
PenFed is the best credit union in the world. My relationship with PenFed is fantastic. They trust me and I trust them. All you gotta do is pay your bills on time and you can get personal loans , auto loans , credit cards and personal lines of credit. I mentioned these products because I have all four. I highly recommend PenFed
Very, very, satisfied with my banking needs at PenFed. I have been a member for years! Great rates and customer service. You should become a member to enjoy all the pluses of an outstanding credit union. I would rate as a 10 star plus.
Love PenFed credit union. They have the best rates and an amazing customer service department. You cannot go wrong with them. We also had a home loan now paid off… again the best rates and service. They even sent someone to our home for closing.
I am very satisfied with my banking experience with PenFed.
I already had a checking account with them. I recently completed a Premiun …
Here in Texas and looking for a better paying CD rate. I took time to look up different folks and banks with CD rates. Upon finding PenFed Credit Union, I gave them a call by phone and pretty much knew I would purchase a CD. They were most …
The department that handles identity verification is absolutely awful. After being asked to upload documents, I did so and had them rejected 3 times (each time waiting 2-3 days for the rejection), without being told what was wrong with the …