Our fiber optics use pulses of light that deliver billions of bits of data per second and make fiber connections fast and reliable. After all, we are … See more
This company is literally using stone age technology they cannot keep up with the current demand for internet usage this is a terrible company and they should’ve disappeared years ago
I wish i had more choices but I don’t. Slow service when needed repairs.
There aren’t many channels. Customer service is kinda rude. They also aren’t that knowledgeable.
I was doing business with PenteleData but I was having problems with my IP phone service.. Phone company said it was PenteleDatas problem, PenteleData said it was the phone company after two months of pointing fingers I replaced both …
The small white print on black is difficult to read—as also the blue print on white. The network TV screens are easy to read. Not everyone has a 60 in. TV screen. Please make some adjustments !
Paul Stahler New Ringgold
spy’s on people’s net, got a email saying how I downloaded something “illegal” when it wasn’t. net speed is also trash. and i’m not liking the reviews i’m seeing
WORST technical support… WORST pricing… Inconsistent connectivity. The only reason they are still in business is because of the monopoly they have on rural areas. We need competition in this area.
They are the worst Internet Provider we ever had. High Speed Internet, Lmao, What An Lie. Its The Slowest Provider In The County. Would NEVER Recommend To Anyone.
Pay for the highest internet package humanly possible with the fastest router humanly possible? How about we get progressively slower until you literally cannot do anything in your home but search internet and watch tv shows after letting …
This is possibly the sh******t internet provider ever, if CommunistCast offered service in my area I would take that in a hearbeat over this terrible AIDS simulation that is PeneTeleData. I love paying for 100mbps down and 10mbps up and this is what I get…
Do you have no pride in your company?i would be ashamed to own such a horrible company, your charging us money to not have internet. The servers always seem to be down and it’s pathetic. This company is a joke.
Never in my life have i experienced such bad internet connection. This company needs to wake up and stop robbing people blind with their slow connections and high prices.
Ancient speeds with Mordern prices. I pay $85 per month for 60Mbs download and a measly 6 Mbs upload. Are you kidding me, we must be back in the stone age. They need to be aquired and set free.
I am tired of being dropped daily on my Internet. I wish you would update or do something to help everyone who is working from home, going to school, or just trying to stay in touch with love ones. It is so frustrating to not be able to get on the Internet. You really need to do something!!!!!!!!!!! Frustrated from Jim Thorpe
Data caps, slow speeds. High prices. Monopolies in many areas. They won’t let other companies compete because they know there’s no competition. Not a respectable company.
I can’t figure out all of the hate. I have had these guys for 10 years and the only time I had trouble with PTD is when I had a crappy old DOCSIS 2.0 modem. After I got a DOCSIS 3.0 modem I have never had a second of downtime.
Worst internet service ever provided. Service is slow, spotty, and down right awful. Every call I make to customer service ends unresolved one way or another. Amazing that such service can be promoted to anyone. I’d be surprised if this review ever uploads honestly.
I’d give negative stars if possible. I’m working with their commercial sales department to get internet installed…. It’s been 4 months of working to get internet and they still cannot provide a proposed date of install. Unfortunately …
Worst server I’ve ever experienced. Doesn’t work with google accounts. Ie is still an archaic POP SERVER. DOSNT support apple device links. I have 3 apple products and need to delete emails I’ve already read 3 different times. Apple said it is the POP Acounts.
Worst ISP. They have a monopoly on cable internet in my area of northeast PA. HIGH COST. DATA CAPS. SLOW SPEEDS. Someone come in and price these guys out of business. My friend 30 minutes away in easton gets RCN and has 50mbps cable internet for less than I’m paying for 15mbps.
This company spies on your activity and will disconnect your service if you go to sites or view what they believe to be copyright infringement. Worst there is do not use them. I also canceled their TV cable and went to satellite.
yeah, what they don’t tell you is that, you are on a shared network, which means that you will be limited as to how fast your internet actually is by the number of other people on the network. I signed up for 25 mg/sec, but that is a joke, …
We have never had a problem at our office or any of the handful of customers we have that use PenTele Data. Sure, network speeds in the USA pales I comparison to other countries, but as far as this area, PTD is the fastest and most inexpensive you can get.
Iv been using outdoor wifi hotspots for 6 years and seen it all, between Service Electric Cable and Optimum, In parts of Bloomsburg PA and Wilkes Berry, Service Electric used to have outdoor wifi outside TA and Mall at Buckhorn and outside …
I have changed my review several times for them. I’ve noticed recently that you will get the speed you pay for, ONLY on speed tests, but whenever you try to actually use it it gets throttled. This should be illegal!
absolute terrible service that only is in business by the virtue of being the only option for most people. expect internet speeds that are rarely close to what you pay for and the most inept and unhelpful people possible helping you when your service inevitably goes offline. 5/5 amazing, S rank.
This company is the worst internet provider I have ever had and being retired military I have had a lot by being stationed in different areas. My internet goes completely out sometimes they sent a worker out he said there was a problem in …
I don’t even want to give them 1 star. I had faster and more reliable service back when I had a 14.4 Modem over a phone line. They sell you 10M down and whenever you test it, its barely 1M Down. They have been out so many times to “fix the …
Penteledata is EXPENSIVE, and delivers one-tenth the speed it promises. My download speed is 0.4 Megabits/second. It should be 4.0. Call their office and they LIE to you. I WISH we could get Verizon cable in my neighborhood, I would switch in a heartbeat.
Consistently bad service from them. As a renter at Sand Spring Apartments we are locked into their contract and can only have PTD its outrageous over priced junk with no upload speeds. and spotting downloads. You can barely use facebook and …
things have gone down hill since they encrypted the cable programing. I loose connectivity on recurring 30 min intervals. They keep telling me its on my end. I got a new cable modem, etc. increased speed. nothing changed.
500 MB down / 50 up and HBO Go can’t stream without buffering. Avoid if possible. Tech support also blames user equipment even though it’s been replaced 4 times now.
sneaked in data caps. always seeming to want to cancel their subscribers accounts for using the services “too much”. Pay but don’t use bandwidth!
-edit- as an update I feel it should be noted that your local Cable co is the …
It amazes me that a communications company could have such remarkably poor communication. Your systems for customer service rank right up there with Dish Network, Verizon, and Comcast! Blue Ridge needs to find another internet service partner!!
Absolute worst service and waste of time with ineffective solutions to slow internet. Funny thing is they act surprised that our internet is performing at speeds half of what we pay for. Prices more than Manhattan, NYC here in PA. Total rip off and they have the only service available. Seriously one of the worst companies in the USA
The absolute worst ISP in existence. Slow speeds and even worse customer service. Our internet was out (happens with a frightening frequency) and was told it would be almost a month before a service tech could come out. Are you kidding me? Avoid like the plague, but unfortunately they have a monopoly in our area. Scumbags.
I wish I could leave no stars, to give a review. But PenTeleData and Service Electric are easily the worst ISP’s to date. The only reason they have customers is because the contracts in developments they put in 10 years ago. So the customers have no choice.
EDIT (04-02-2018): Switched to Cloudflare and Google DNS Servers because I don’t trust PenTeleData after they spammed me. I am already running everything over a VPN. Moving out of NJ soon and will be getting Internet service from a real …
We got fantastic service when my wife’s email was compromised, and we were taken through each step to restore her internet service on her cell phone….VERY professional agent!
Internet routinely goes out for days in my entire apartment complex and when we call they basically say every electronic device I own and that my roommates own, must be broken. Even though we had purchased new routers, Ethernet cables etc. …
Pen Tele Data is the best internet provider. Very little lapses in internet service and the most professional, knowledgeable, technical team that you will find.
If I could give PenTeleData a negative star rating I would. My company has spent 2.5 weeks now battling with PTD, trying to get them to fix a line that was struck by lightening outside my office. They tell you someone is coming to service …
Honestly the most horrible service I ever had. I honestly had better internet in puerto rico which is unbelievable!!!! Internet dropping every 10 minutes, my apartments has a server issue since November 2016 and they have not fix it and we …
It is one of the best internet service providers in our area and have good prices for speeds. I like that they now have unlimited data for 500 MB’s and 1 gb. I am so glad that they reach out area because the only other one is frontier and they are not the best at all
I’d give a zero if I could. I have a tiny yoga business that is now on Zoom due to the pandemic and barely getting by. I email my participants monthly. My entire list is < 300 people. A few years ago PTD started selling business email …
The internet coverage is absolutely atrocious. It constantly disconnects and when I last called they tried to blame our modem rather than their service. We pay way too much for the garbage service we get. In the last month alone, the internet has gone out at least 3 times a week! They need to fix their servers
This cannot be real. I work for a local ISP in Virginia and I can tell you these speeds are a horrific joke. High-speed equipment is cheaper now more than ever. These speeds are unacceptable in most developing countries. Seems like there’s some real business opportunities here to snatch up customers.
My parents have used their service for what I’m going to assume has been at least 4-5 years and every single one of those years has been absolutely painstakingly terrible when it comes to internet. We have had someone out to “fix” our …
We have PenTeledata internet through a partner. 1gb speed plan and I have to say it’s close to that at times and rarely speeds ever drop. Completely satisfied.
Constant outages, horrible customer service, internet packages not worth the price. You’d think a company that’s been around for so long would at least know how to keep a service that they provide up and running smoothly for more than a day at a time
Make no mistake… there is no competition. I think the prices are high but without something to compare it to, how do you know ? Internet speeds are mediocre, TV is also high. The saving grace is NORMALLY they have decent CS.. but …
I’ve been with PenTeleData for 7 years and the few times I’ve had problems, due to storms or power outages, they have been resolved quickly. Customer Service has been helpful. I am glad this service it’s available in my area… better than Comcast, in my opinion.
This company is dishonest and exploitative of it’s customers lack of computer and communications technology. Their sister company, Blue Ridge Communications, will give you free installation but try to charge you $100 for a low quality …
When I go and do a speed test for my computer it shows speed up to 1 Mbps! This is sad because I’am only 2 feet away from an wifi extender. This is the worst in performance and price. I cant believe we cant switch due to the line. This is the only company connected to our house and its the only ISP we can use.
I feel that that the associates of PenTeleData respect me as a customer. I feel my concerns and questions concerning my internet service are answered and solved in in a timely manner. Representatives are knowledgable and professional.
PTD is hands-down the worst ISP I have ever dealt with. I have worked with Comcast, Spectrum, Windstream, Zito Media, Atlantic Broadband, and even Verizon. They all are easier and better to work with than PTD. Their support is incompetent. …
i was on the phone on hold for so long that it hung up on me, so I emailed them 6 days ago. they got back to me the next day asking for my phone number to confirm the account. that was 5 days ago, and they haven’t emailed me back since. …
terrible customer support, long wait times, terrible internet speeds. everything is overpriced. this is the only cable internet in our area unfortunately and we need reliable fast internet. this is extremely sad. can’t wait for xfinity to come around.
Delivered in very good time. The young man who delivered, walked here and carried 5 heavy bags. Kudos to him! The order was handled according to my recommendations. Very pleased.
PTD is very good and will help you with e mail problems. I only wish we could get our internet for our home with them. Than we could finally get rid of BRC.
I have been using PenTeleData for many years and have always found them to be honest, helpful, courtious, patient and efficient when I have needed to contact them for any issue. By the way, the issues were always because of my system, not PenTeleData’s.
Internet drops often, customer service is non-existent, speeds are far less than what you pay for. Huge rip off because they are the only show in town! Other than that, they’re wonderful!
High priced for the service that is provided, but I guess when your competition is limited to practically nobody you can charge what you want to. Price aside I have had no problems with internet speeds or outages. They are a reputable employer and contribute very heavily to the local communities.
PTD, has always been responsive and helpful. Spencer, the tech who assisted with modem issue and help us reset it, called after talking to the control room just to updated me that everything on his end was fixed.
Very Happy I left Verizon. My internet now flies and my BUSINESS telephone service is reliable. No more stupid excuses about where my phone line is in reference to the run??????
I have been using cable internet from PTD since 1996 (that is NOT a typo, anybody remember the Zenith Homeworks cable modems?), and they have consistently provided a high level of service and quality connectivity.
Our internet goes out at least once a week. We even have a commercial account & its awful! Never been offered a refund for any outages, no way to see area outages, no technical support when outage occurs …
Internet speeds are a joke for what you’re actually paying for. Constantly lagging, along with getting nowhere close to the Upload and Download speed we pay for. We have contacted them multiple times trying to resolve this to no fix.
I have had MUCH trouble on Windows Live Mail with losing the server. The server connection is lost momentarily and then reconnects. I have had techs from Service Electric check it out but it has never been fixed. I use a combo modem/wireless router leased from Service Electric. I am not please with this service.
I have never had a problem with pen tele data, I enjoy this company. I wish the company also offered tech support that allowed the tech support dept to be able to access a customer’s laptop to fix common problems.
Their just overpriced for the speed you get based on other areas. Pretty much a monopoly in the area so there’s no need to be competive with pricing. Overall their service is good.
PenTeleData is a huge joke. The con’ed me into a contract for my small business. Packets are dropped daily while I am hardwired in, I offered to provide them screenshots, they said “no no we will monitor on our end and report back …
Blue Ridge Cable costs way too much for what I get!!! I pay $60.95 for 200 MB internet and I only get about 95 MB when connected with an ethernet cable. On the TX cable side I pay $124 per month up from $113 per month and all I have is an …
Since I only do volunteer work, I just put up with PTD’s poor service as an annoyance, but if I were in a business, I would be OUT of business if I relied on PTD for anything really important. I often have had problems in trying to compose …
Internet I have is through Service Electric Cable TV, but the provider is PenTeleData. It is very expensive for only 25/5 Mbps, and I usually get no more than 15/5 Mbps. Way overpriced for the slow speed, but the reliability is generally good.
Terrible, they are lucky i cant give negative stars. I have been trying to cancel my account for a month now, and the bill keeps running. They keep telling me the contract will be sent to my email, but they never do. Will definitely look …
Am so glad to have PenTeleData available at the office – in fact that is one of the main reasons the office was moved to its current location. Decent internet service is much to be desired out in this area and PenTeleData has provided a …
I have very little to really say. PTD is the only reasonably priced internet provider in this area. Their local subsidiary in the area was a little problematic for myself and my son but after a discussion with PTD sales the matter was resolved. I have been with PTD for a very long time now and am very satisfied with their service.
WiFi works fine for me. We occasionally have trouble with our TIVO service, especially the satellite TV and the remotes do not connect with my new TCL Roku TV. I have tried several times to pair it without success.
Our fiber internet connection with PTD has been extremely reliable. We now have a quick internet connection with a ping time of only 1ms! Customer support is very responsive whenever I needed to call them.
I have been a loyal customer for at least 10 years. I have moved from Sussex County to Burlington County. I have enjoyed not having to change my email address. Whenever there is an issue with my emails I simply contact PenTeleData and my problems are corrected.
I have had great service from PTD. Most of my internet service was personal until 2020. Then, as many of us discovered we were forced to work from home. I was spending a great deal more time using internet service, emails, texting, etc. …
If you had a choice we certainly would not recommend PenteleData. This Large company also has a monopoly on just about all the information/Communication in a good chunk of PA. Recently, it has participated in cancelling one of the best …
I am reading some of these negative reviews and I just cannot believe this is the same PenTeleData I have. I have been with them for years and literally have no complaints. My service has been excellent and the few times I contacted Tech Help, my problem was resolved quickly and professionally.
Sadly, this isn’t the email provider for you if you want a reliable non-web-based email. I have several web-based email (along with having had another pc based email in the past from a previous internet provider), but for my personal email …
I fell behind on my outrageous bundled cable bill while I was having medical problems. Like having my one remaining amputated. We spoke to them and I was able to make a partial payment of $310. Promising the rest would be paid within 10 …
I see many reviews complaining about speed. Does this depend on your area, that is, a “pipe” to an area can only carry so much, so during prime time hours you may see a slowdown. Also the speed issue may not be PTD. We had a problem over …
We recently had an outage of service which was significant to our business for multiple days. Trying to get someone to respond first and then when it would be resolved was a significant issue. It had a major negative impact on our business. Our outside tech advisor is recommending we switch.
VERY inconsistent and frequently changing download speeds. After resetting my modem and router, I MIGHT hit 150 Mbps download speed (the speed I’m paying for) for an hour or two, but by the next day, I’m down to 20-30 Mbps speed. I’ve called more than once with this issue, but never have consistent performance.
Pretty good provider of internet services. Like any technology company, PTD is prone to spotty outages for a variety of reasons, but my service from them over the past 10+ years has been steady and reliable. I would recommend them over any …
Email speed has been slow and unreliable for several months. It took over a minute (worst case) for my email app to communicate with PTD’s email severs. For example, I had to wait for up to one minute or more to delete a single message. …
I like them fine most of the time. They can be a little aggressive with blocking spam or at least they were while switching/upgrading the online email service. I had to set the system to allow messages received from some family members. …
I have been a customer for just under two years. There is no comparison to my previous supplier. We only had DSL because of where we live, then Blue Ridge Cable came to our area. I now have very quick internet speed and can have 4-5 devices streaming at the same time with now problem.
This is the kind of company that cares about it’s employees. It’s a company that will grow with you. I encourage young people to look here first for a career because it has treated me well.
Love Service Electric. We’ve been customers for over 30 years and wouldn’t consider going elsewhere for our cable and internet needs. The customer service is outstanding. IF there is a problem, they’ll trouble shoot over the phone (which …
Excellent service. Very few interruptions in service. Great tech team serves you anyway at any time. Best thing I did was switch to PenTeleData system. You can count on the service 110% 24/7 365 days a year. Cost is reasonable and there have been no complaints for many, many years. Rating is excellent! Five stars!!
I have apply for this company more then 3 times. Every time I apply I get denied! If my last name was a different last name I would be hired on the spot.. Thank you pentel data! Thinking about I’m over qualified for this job. I have a college associate degree but that isn’t good enough for you.
Get people
joke. Losers. Don’t get this internet.
never answered phone
Horrible.
great service
constant cutting out online
I work here so I’m biased…
extremely responsive team
Garbage company. Customer service sucks
Local, reliable, and priced right.
horrible speeds, horrible internet. trash.
Fast, polite service staff.
Internet goes down literally every day
Terrible customer service that is all I need to say.
Great people to work with!
Why can’t you go lower than one star?
Good couster services
Can’t get a hold of anyone.
stinks you cant go lower then one star
They stole my router and my house
Excellent ISP.
Friendly, helpful and efficient!
Technical help was fantastic. Thanks PTD!
Ridiculus pricing and random modem disconnects.
Wish Comcrap would come to my area! Prices are ridiculous!
Great customer easy to work with!
These guys have 24/7 Data Cap Meters. You have been warned.
They provide the data for SEC and it is so pathetically slow. Get with the times.
Paying for 25 down, 2 up. Getting 10 down, 1.4 up. GG
Solid Company. Reliable service.
All I know since this PenTeleData has made my computer completely out of control!!Popups, bogus warnings, & more aggravation!!!I hate it!!!
Excellent, trouble free service!
The worst possible service. Constant drops in connection, and they refuse to help you.
No one works here you call you email dead air no wonder they have no future
Customer services is very friendly and responsive! Definitely recommended.
Whenever I have issues with my service I give them a call and they go above and beyond to help in my experience. Thank you.
Technical support and service is great!
Excellent service, friendly people
Thank you for providing excellent customer service!
Service Electric uses PenTeleData. Constant latency and drops through PenTeleData. I’m having the same issue as James and am quite fed up with it.
Great service provider! Love working with their team.
Not thrilled with their rates, speed or customer service. Got the run around when inquiring about a business line as well.
great customer service. love them.
I would give them less than one star if I could. Price, Customer service and product is horrible!
Combine great people with great service and you have PenTeleData!
This company is literally using stone age technology they cannot keep up with the current demand for internet usage this is a terrible company and they should’ve disappeared years ago
Fast, reilable Internet at resonable prices.
You make too many changes to the email service and it drives me crazy
Never had problem one with these folks. Upload and download speeds are fine.
Good customer service. Easy to deal with and responsive.
Terrible customer service. They charge more in my town than other areas they serve because of lack of competition. Fed up and back to dsl.
on hold for over 45 min and site is down. No one answers the support phone
Whenever I have had a problem ,I am able to call and get a solution.
Terrible prices. Terrible data caps. No competition in our area. Praying for 5g reasonably soon so we have another option.
1 star is overly generous. Frequent disruptions and lack of any urgency to respond on issues.
I have had ptd forever. I have only had 1 or 2 times needed to call and always resolved. Keep up good work
Just great people. Always get it right the first time and are there when we need them
I wish i had more choices but I don’t. Slow service when needed repairs.
There aren’t many channels. Customer service is kinda rude. They also aren’t that knowledgeable.
A monopoly, we can’t get comcast because of an agreement PTD had with the township. The internet can’t handle streaming a movie.
Horrible customer service, no answers to why I’m out of Internet. Sadly no good competition for this terrible ISP.
I think the rates are too high but the service has been very good
What a joke of a provider. Right up there with service electric. Would be nice if your BS contract was over so I could get Comcast in my area.
I was doing business with PenteleData but I was having problems with my IP phone service.. Phone company said it was PenteleDatas problem, PenteleData said it was the phone company after two months of pointing fingers I replaced both …
The small white print on black is difficult to read—as also the blue print on white. The network TV screens are easy to read. Not everyone has a 60 in. TV screen. Please make some adjustments !
Paul Stahler New Ringgold
spy’s on people’s net, got a email saying how I downloaded something “illegal” when it wasn’t. net speed is also trash. and i’m not liking the reviews i’m seeing
WORST technical support… WORST pricing… Inconsistent connectivity. The only reason they are still in business is because of the monopoly they have on rural areas. We need competition in this area.
They are the worst Internet Provider we ever had. High Speed Internet, Lmao, What An Lie. Its The Slowest Provider In The County. Would NEVER Recommend To Anyone.
Pay for the highest internet package humanly possible with the fastest router humanly possible? How about we get progressively slower until you literally cannot do anything in your home but search internet and watch tv shows after letting …
Good service but way too expensive. There needs to be more choices for people living in Carbon County
Their Webmail is absolutely terrible. Whenever they update their systems everything crashes and can’t check email messages. Definitely not reliable.
This is possibly the sh******t internet provider ever, if CommunistCast offered service in my area I would take that in a hearbeat over this terrible AIDS simulation that is PeneTeleData. I love paying for 100mbps down and 10mbps up and this is what I get…
Won’t waive the $10 rental fee when supplying my own modem. Won’t let me choose which modem they will bring. Support hold times are outrageous.
Excellent in providing internet services to small businesses. Affordable high speed internet. Thank You!
Great customer service. I had an issue with someone using my email and they helped to resolve the situation.
Very reliable. I’ve had no issues with my service at all.
Do you have no pride in your company?i would be ashamed to own such a horrible company, your charging us money to not have internet. The servers always seem to be down and it’s pathetic. This company is a joke.
BAD INTERNET, IF I COULD GIVE 0 STARS I WOULD
Never in my life have i experienced such bad internet connection. This company needs to wake up and stop robbing people blind with their slow connections and high prices.
Service is very good. TV programing could be better. Cable is becoming very expensive.
Ancient speeds with Mordern prices. I pay $85 per month for 60Mbs download and a measly 6 Mbs upload. Are you kidding me, we must be back in the stone age. They need to be aquired and set free.
WHEN I HAVE TROUBLE THEY WORK HARD TO FIX IT. PENTELEDATE IS GOOD COMPANY THEY ARE READY TO HELP WHEN HAVE PROBLEM.. THANK YOU FOR YOUR SERVICE.
I am tired of being dropped daily on my Internet. I wish you would update or do something to help everyone who is working from home, going to school, or just trying to stay in touch with love ones. It is so frustrating to not be able to get on the Internet. You really need to do something!!!!!!!!!!! Frustrated from Jim Thorpe
I’ve never had any problems with Penteledata and especially like the monthly contests which are very informative.
Would give them 0 if I could. Bad service, way to expensive.. And the data caps… Its rediculous. Im paying 90 dollars for my internet to be capped?! …
PTD has always been there for me with technical advice. A very patient company and Technical Assistance is the best
Data caps, slow speeds. High prices. Monopolies in many areas. They won’t let other companies compete because they know there’s no competition. Not a respectable company.
I can’t figure out all of the hate. I have had these guys for 10 years and the only time I had trouble with PTD is when I had a crappy old DOCSIS 2.0 modem. After I got a DOCSIS 3.0 modem I have never had a second of downtime.
Worst internet service ever provided. Service is slow, spotty, and down right awful. Every call I make to customer service ends unresolved one way or another. Amazing that such service can be promoted to anyone. I’d be surprised if this review ever uploads honestly.
I’d give negative stars if possible. I’m working with their commercial sales department to get internet installed…. It’s been 4 months of working to get internet and they still cannot provide a proposed date of install. Unfortunately …
Ok service but expensive. Cable service with premium channels and basic internet shouldn’t cost 200 a month
Worst server I’ve ever experienced. Doesn’t work with google accounts. Ie is still an archaic POP SERVER. DOSNT support apple device links. I have 3 apple products and need to delete emails I’ve already read 3 different times. Apple said it is the POP Acounts.
Worst ISP. They have a monopoly on cable internet in my area of northeast PA. HIGH COST. DATA CAPS. SLOW SPEEDS. Someone come in and price these guys out of business. My friend 30 minutes away in easton gets RCN and has 50mbps cable internet for less than I’m paying for 15mbps.
This company spies on your activity and will disconnect your service if you go to sites or view what they believe to be copyright infringement. Worst there is do not use them. I also canceled their TV cable and went to satellite.
yeah, what they don’t tell you is that, you are on a shared network, which means that you will be limited as to how fast your internet actually is by the number of other people on the network. I signed up for 25 mg/sec, but that is a joke, …
We have never had a problem at our office or any of the handful of customers we have that use PenTele Data. Sure, network speeds in the USA pales I comparison to other countries, but as far as this area, PTD is the fastest and most inexpensive you can get.
Iv been using outdoor wifi hotspots for 6 years and seen it all, between Service Electric Cable and Optimum, In parts of Bloomsburg PA and Wilkes Berry, Service Electric used to have outdoor wifi outside TA and Mall at Buckhorn and outside …
Very stable network that rarely goes down, fast data rates, and competitive prices. I’m a happy cusomter.
I have changed my review several times for them. I’ve noticed recently that you will get the speed you pay for, ONLY on speed tests, but whenever you try to actually use it it gets throttled. This should be illegal!
absolute terrible service that only is in business by the virtue of being the only option for most people. expect internet speeds that are rarely close to what you pay for and the most inept and unhelpful people possible helping you when your service inevitably goes offline. 5/5 amazing, S rank.
My issue concerning ptd email on my smart phone was resolved without any problems or need for follow-up call.
This company is the worst internet provider I have ever had and being retired military I have had a lot by being stationed in different areas. My internet goes completely out sometimes they sent a worker out he said there was a problem in …
I don’t even want to give them 1 star. I had faster and more reliable service back when I had a 14.4 Modem over a phone line. They sell you 10M down and whenever you test it, its barely 1M Down. They have been out so many times to “fix the …
Penteledata is EXPENSIVE, and delivers one-tenth the speed it promises. My download speed is 0.4 Megabits/second. It should be 4.0. Call their office and they LIE to you. I WISH we could get Verizon cable in my neighborhood, I would switch in a heartbeat.
Consistently bad service from them. As a renter at Sand Spring Apartments we are locked into their contract and can only have PTD its outrageous over priced junk with no upload speeds. and spotting downloads. You can barely use facebook and …
things have gone down hill since they encrypted the cable programing. I loose connectivity on recurring 30 min intervals. They keep telling me its on my end. I got a new cable modem, etc. increased speed. nothing changed.
500 MB down / 50 up and HBO Go can’t stream without buffering. Avoid if possible. Tech support also blames user equipment even though it’s been replaced 4 times now.
sneaked in data caps. always seeming to want to cancel their subscribers accounts for using the services “too much”. Pay but don’t use bandwidth!
-edit- as an update I feel it should be noted that your local Cable co is the …
It amazes me that a communications company could have such remarkably poor communication. Your systems for customer service rank right up there with Dish Network, Verizon, and Comcast! Blue Ridge needs to find another internet service partner!!
My service and high security protection has been exceptional. Been with them for over 15 years.
Absolute worst service and waste of time with ineffective solutions to slow internet. Funny thing is they act surprised that our internet is performing at speeds half of what we pay for. Prices more than Manhattan, NYC here in PA. Total rip off and they have the only service available. Seriously one of the worst companies in the USA
The absolute worst ISP in existence. Slow speeds and even worse customer service. Our internet was out (happens with a frightening frequency) and was told it would be almost a month before a service tech could come out. Are you kidding me? Avoid like the plague, but unfortunately they have a monopoly in our area. Scumbags.
I wish I could leave no stars, to give a review. But PenTeleData and Service Electric are easily the worst ISP’s to date. The only reason they have customers is because the contracts in developments they put in 10 years ago. So the customers have no choice.
EDIT (04-02-2018): Switched to Cloudflare and Google DNS Servers because I don’t trust PenTeleData after they spammed me. I am already running everything over a VPN. Moving out of NJ soon and will be getting Internet service from a real …
PenTele provides fast internet handling of lots of devices at one time with very reliable connections.
We got fantastic service when my wife’s email was compromised, and we were taken through each step to restore her internet service on her cell phone….VERY professional agent!
Internet routinely goes out for days in my entire apartment complex and when we call they basically say every electronic device I own and that my roommates own, must be broken. Even though we had purchased new routers, Ethernet cables etc. …
Love their Internet–speeds are fast & works great for PC gaming or gaming in general. Great for remote college work
Pen Tele Data is the best internet provider. Very little lapses in internet service and the most professional, knowledgeable, technical team that you will find.
If I could give PenTeleData a negative star rating I would. My company has spent 2.5 weeks now battling with PTD, trying to get them to fix a line that was struck by lightening outside my office. They tell you someone is coming to service …
Honestly the most horrible service I ever had. I honestly had better internet in puerto rico which is unbelievable!!!! Internet dropping every 10 minutes, my apartments has a server issue since November 2016 and they have not fix it and we …
It is one of the best internet service providers in our area and have good prices for speeds. I like that they now have unlimited data for 500 MB’s and 1 gb. I am so glad that they reach out area because the only other one is frontier and they are not the best at all
PebTeleData is the best! I always have a good strong signal and the network does not go down like other suppliers.
If I could give zero stars I would. Their service is priced RIDICULOUSLY high and there is barely any upstream bandwidth available at all. …
Very unhappy, possibly the worst isp i’ve ever had.
Here is my latest experience with PenTeleData-Palmerton Telephone Company through DSL …
I’d give a zero if I could. I have a tiny yoga business that is now on Zoom due to the pandemic and barely getting by. I email my participants monthly. My entire list is < 300 people. A few years ago PTD started selling business email …
The customer support is always very very nice BUT the tech support is another story. Not helpful and rude.
The internet coverage is absolutely atrocious. It constantly disconnects and when I last called they tried to blame our modem rather than their service. We pay way too much for the garbage service we get. In the last month alone, the internet has gone out at least 3 times a week! They need to fix their servers
This cannot be real. I work for a local ISP in Virginia and I can tell you these speeds are a horrific joke. High-speed equipment is cheaper now more than ever. These speeds are unacceptable in most developing countries. Seems like there’s some real business opportunities here to snatch up customers.
My parents have used their service for what I’m going to assume has been at least 4-5 years and every single one of those years has been absolutely painstakingly terrible when it comes to internet. We have had someone out to “fix” our …
We have PenTeledata internet through a partner. 1gb speed plan and I have to say it’s close to that at times and rarely speeds ever drop. Completely satisfied.
Constant outages, horrible customer service, internet packages not worth the price. You’d think a company that’s been around for so long would at least know how to keep a service that they provide up and running smoothly for more than a day at a time
Terrible communication. PennTeleData bills are confusing and their business practices are very customer unfriendly. …
Make no mistake… there is no competition. I think the prices are high but without something to compare it to, how do you know ? Internet speeds are mediocre, TV is also high. The saving grace is NORMALLY they have decent CS.. but …
I’ve been with PenTeleData for 7 years and the few times I’ve had problems, due to storms or power outages, they have been resolved quickly. Customer Service has been helpful. I am glad this service it’s available in my area… better than Comcast, in my opinion.
Worst pic on Sundays. That should be a good night to have quality shows on.
This company is dishonest and exploitative of it’s customers lack of computer and communications technology. Their sister company, Blue Ridge Communications, will give you free installation but try to charge you $100 for a low quality …
When I go and do a speed test for my computer it shows speed up to 1 Mbps! This is sad because I’am only 2 feet away from an wifi extender. This is the worst in performance and price. I cant believe we cant switch due to the line. This is the only company connected to our house and its the only ISP we can use.
I feel that that the associates of PenTeleData respect me as a customer. I feel my concerns and questions concerning my internet service are answered and solved in in a timely manner. Representatives are knowledgable and professional.
PTD is hands-down the worst ISP I have ever dealt with. I have worked with Comcast, Spectrum, Windstream, Zito Media, Atlantic Broadband, and even Verizon. They all are easier and better to work with than PTD. Their support is incompetent. …
i was on the phone on hold for so long that it hung up on me, so I emailed them 6 days ago. they got back to me the next day asking for my phone number to confirm the account. that was 5 days ago, and they haven’t emailed me back since. …
terrible customer support, long wait times, terrible internet speeds. everything is overpriced. this is the only cable internet in our area unfortunately and we need reliable fast internet. this is extremely sad. can’t wait for xfinity to come around.
Delivered in very good time. The young man who delivered, walked here and carried 5 heavy bags. Kudos to him! The order was handled according to my recommendations. Very pleased.
PTD is very good and will help you with e mail problems. I only wish we could get our internet for our home with them. Than we could finally get rid of BRC.
I have been using PenTeleData for many years and have always found them to be honest, helpful, courtious, patient and efficient when I have needed to contact them for any issue. By the way, the issues were always because of my system, not PenTeleData’s.
Internet drops often, customer service is non-existent, speeds are far less than what you pay for. Huge rip off because they are the only show in town! Other than that, they’re wonderful!
High priced for the service that is provided, but I guess when your competition is limited to practically nobody you can charge what you want to. Price aside I have had no problems with internet speeds or outages. They are a reputable employer and contribute very heavily to the local communities.
PTD, has always been responsive and helpful. Spencer, the tech who assisted with modem issue and help us reset it, called after talking to the control room just to updated me that everything on his end was fixed.
Very Happy I left Verizon. My internet now flies and my BUSINESS telephone service is reliable. No more stupid excuses about where my phone line is in reference to the run??????
I have been using cable internet from PTD since 1996 (that is NOT a typo, anybody remember the Zenith Homeworks cable modems?), and they have consistently provided a high level of service and quality connectivity.
Email server has been down since 10am. 4pm now. No wonder no one is answering the phone. This is what I’m paying a monthly fee for??
Our internet goes out at least once a week. We even have a commercial account & its awful! Never been offered a refund for any outages, no way to see area outages, no technical support when outage occurs …
Internet speeds are a joke for what you’re actually paying for. Constantly lagging, along with getting nowhere close to the Upload and Download speed we pay for. We have contacted them multiple times trying to resolve this to no fix.
I have had MUCH trouble on Windows Live Mail with losing the server. The server connection is lost momentarily and then reconnects. I have had techs from Service Electric check it out but it has never been fixed. I use a combo modem/wireless router leased from Service Electric. I am not please with this service.
I’ve never had an issue with PTD. At least not one that caused any pain. pretty easy to navigate and spam is minimum. Unlike my gmail account.
I have never had a problem with pen tele data, I enjoy this company. I wish the company also offered tech support that allowed the tech support dept to be able to access a customer’s laptop to fix common problems.
Their just overpriced for the speed you get based on other areas. Pretty much a monopoly in the area so there’s no need to be competive with pricing. Overall their service is good.
PenTeleData is a huge joke. The con’ed me into a contract for my small business. Packets are dropped daily while I am hardwired in, I offered to provide them screenshots, they said “no no we will monitor on our end and report back …
Blue Ridge Cable costs way too much for what I get!!! I pay $60.95 for 200 MB internet and I only get about 95 MB when connected with an ethernet cable. On the TX cable side I pay $124 per month up from $113 per month and all I have is an …
Since I only do volunteer work, I just put up with PTD’s poor service as an annoyance, but if I were in a business, I would be OUT of business if I relied on PTD for anything really important. I often have had problems in trying to compose …
Internet I have is through Service Electric Cable TV, but the provider is PenTeleData. It is very expensive for only 25/5 Mbps, and I usually get no more than 15/5 Mbps. Way overpriced for the slow speed, but the reliability is generally good.
Terrible, they are lucky i cant give negative stars. I have been trying to cancel my account for a month now, and the bill keeps running. They keep telling me the contract will be sent to my email, but they never do. Will definitely look …
Am so glad to have PenTeleData available at the office – in fact that is one of the main reasons the office was moved to its current location. Decent internet service is much to be desired out in this area and PenTeleData has provided a …
I have very little to really say. PTD is the only reasonably priced internet provider in this area. Their local subsidiary in the area was a little problematic for myself and my son but after a discussion with PTD sales the matter was resolved. I have been with PTD for a very long time now and am very satisfied with their service.
WiFi works fine for me. We occasionally have trouble with our TIVO service, especially the satellite TV and the remotes do not connect with my new TCL Roku TV. I have tried several times to pair it without success.
Our fiber internet connection with PTD has been extremely reliable. We now have a quick internet connection with a ping time of only 1ms! Customer support is very responsive whenever I needed to call them.
I have been a loyal customer for at least 10 years. I have moved from Sussex County to Burlington County. I have enjoyed not having to change my email address. Whenever there is an issue with my emails I simply contact PenTeleData and my problems are corrected.
I have had great service from PTD. Most of my internet service was personal until 2020. Then, as many of us discovered we were forced to work from home. I was spending a great deal more time using internet service, emails, texting, etc. …
If you had a choice we certainly would not recommend PenteleData. This Large company also has a monopoly on just about all the information/Communication in a good chunk of PA. Recently, it has participated in cancelling one of the best …
I am reading some of these negative reviews and I just cannot believe this is the same PenTeleData I have. I have been with them for years and literally have no complaints. My service has been excellent and the few times I contacted Tech Help, my problem was resolved quickly and professionally.
Sadly, this isn’t the email provider for you if you want a reliable non-web-based email. I have several web-based email (along with having had another pc based email in the past from a previous internet provider), but for my personal email …
I fell behind on my outrageous bundled cable bill while I was having medical problems. Like having my one remaining amputated. We spoke to them and I was able to make a partial payment of $310. Promising the rest would be paid within 10 …
I see many reviews complaining about speed. Does this depend on your area, that is, a “pipe” to an area can only carry so much, so during prime time hours you may see a slowdown. Also the speed issue may not be PTD. We had a problem over …
We recently had an outage of service which was significant to our business for multiple days. Trying to get someone to respond first and then when it would be resolved was a significant issue. It had a major negative impact on our business. Our outside tech advisor is recommending we switch.
VERY inconsistent and frequently changing download speeds. After resetting my modem and router, I MIGHT hit 150 Mbps download speed (the speed I’m paying for) for an hour or two, but by the next day, I’m down to 20-30 Mbps speed. I’ve called more than once with this issue, but never have consistent performance.
Pretty good provider of internet services. Like any technology company, PTD is prone to spotty outages for a variety of reasons, but my service from them over the past 10+ years has been steady and reliable. I would recommend them over any …
Email speed has been slow and unreliable for several months. It took over a minute (worst case) for my email app to communicate with PTD’s email severs. For example, I had to wait for up to one minute or more to delete a single message. …
I like them fine most of the time. They can be a little aggressive with blocking spam or at least they were while switching/upgrading the online email service. I had to set the system to allow messages received from some family members. …
I have been a customer for just under two years. There is no comparison to my previous supplier. We only had DSL because of where we live, then Blue Ridge Cable came to our area. I now have very quick internet speed and can have 4-5 devices streaming at the same time with now problem.
This is the kind of company that cares about it’s employees. It’s a company that will grow with you. I encourage young people to look here first for a career because it has treated me well.
Love Service Electric. We’ve been customers for over 30 years and wouldn’t consider going elsewhere for our cable and internet needs. The customer service is outstanding. IF there is a problem, they’ll trouble shoot over the phone (which …
Excellent service. Very few interruptions in service. Great tech team serves you anyway at any time. Best thing I did was switch to PenTeleData system. You can count on the service 110% 24/7 365 days a year. Cost is reasonable and there have been no complaints for many, many years. Rating is excellent! Five stars!!
I have apply for this company more then 3 times. Every time I apply I get denied! If my last name was a different last name I would be hired on the spot.. Thank you pentel data! Thinking about I’m over qualified for this job. I have a college associate degree but that isn’t good enough for you.