People First Federal Credit Union in Allentown, PA has provided financial products and services to its members in the Lehigh Valley region and beyond since 1950. People First is a full-service financial institution offering personal and business banking, great rates, credit cards, loans, mortgages, online and mobile banking, and more. A member-owned, caring, provider of financial services, People First is committed to helping the people of the Lehigh Valley and beyond to improve their lives and secure a better future.
| Friday | 9AM to 6PM |
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 5:15PM |
| Tuesday | 9AM to 5:15PM |
| Wednesday | 9AM to 5:15PM |
| Thursday | 9AM to 5:15PM |
2141 Downyflake Ln, Allentown, PA 18103
(Translated by Google) I rarely find friendly staff and the service over the phone is even worse …
(Translated by Google) Excellent service, I recommend them to all, they explain everything perfectly and professionalism, and most importantly they have Spanish-speaking staff,, …
(Translated by Google) I just spoke to customer service and this lady that I am going to reserve her name is so rude, the worst service these people can offer, friends, I changed to PNC and this is a quality banking institution with good …
Very unprofessional!!!!
God awful service
HORRIBLE CUSTOMER SERVICE!!!
excellent service!
Fast and friendly
Not a good bank…….
Great place to bank.
excellent customer service
Excellent customer service
Very nice place to bank
very good online banking
The best banks for Pennsylvania
I hate their online banking
Tanzeen, was awesome to work with.
Excellent customer service!
Great people work there!👍 …
I’m satisfied.
When there problem can’t get hold of the bank.
The service was very helpful.
The best bank a person can ask for!!!!
4 1/2 minutes trying to get hours…gaves up.
Was not a good HELCO Experience.
Small wait. Friendly staff.
Excellent service & wonderful staff !!
Angelica is great and needs to be promoted
Nice and very friendly help me with my problem
Friendly environment would definitely recommend to a friend
Very helpful on , helping me build credit.
Awesome experience, very helpful and very nice and positive!!!
Beyond unprofessional at this branch, I urge you not to waste your time.
Very disrespectful I won’t be calling or going here I’m closing my account workers don’t care and have bad customer service
All members have always treated me with the upmost respect.
Closed the bank because of less then 2 inches of snow on the ground…I guess the world comes to a screeching halt when the snow hits the ground
They can’t tell you with accuracy how much is your loan balance
The changes and quick access in new account display make it more difficult to find specific transactions. 😕 …
Wait time to talk to a customer service rep is insane !!!
Atm doesnt take deposits anymore. Thanks for potentially putting me in the red.
Excellent service. Very easy loan application process and great rates!
There should be portable toilets while you sit in line for an hour.
Great bank and staff member are great with customer..*******%%
Catherine was very helpful and personable excellent customer service skills
Nothing but hassle free banking with the LOVELIEST staff. Im sticking with Peoples First. Thank you!
Angelica did an excellent job setting up our new accounts.
Cheryl and Tazeen were fantastic to work with very nice!
Patient, very thorough. Helped us through the joint account process.
Excellent customer service. They explain detailed information and easy to understand.
I came in with my son to open up a account and she was very helpful thank you anabel
Place is a joke. Opening an accounting, deposit money them get no update from them at all.
Customer service is good , but they need more people working to help the clients better trained..
Crappy customer service, can’t even stop a automatic payment and didn’t even try to help me in any way. Closing my account promptly.
i think everything is fine with people first, i see nothing wrong.
no veo nada malos con ellos, creo que es 5⭐.
Everyone was amazing in getting a hone equity loan!
Thanks so much People First Team!!
While I still dont like the bank itself the experience here was good.
Quick in and out fully informative very pleased with my Service today. Would recommend to others.
Terrible costumer service. Many of Hispanic employees are rude and have absolutely 0 manners.
Im really happy with the service of this People First..2141 Downyflake lane Allentown Specially with Cheryl scott that she was the person that help us out .
Very negative experience using this business. Horrible customer service and a greed driven nonprofit!
Took my nephew to open an account and it was really easy and quick great service!
I have been with people first for over 13years and it’s the best and only bank I have now very happy member recommend them to everyone
Great Service, Very helpful and fast 😍😍 .. Thank You so much Catherine 😊😊😊 Keep up the good work … …
I have a loan with them and it seems like every month a different problem arises. just terrible will be transfering soon.
Very helpful and sweet and efficient with your job highly recommend her she was awesome!
Been calling all day the number never connects . this is the second day in a row I couldn’t get in contact with anyone. How am I to take care of my banking needs when nobody answers the phone?
Tazeen was extremely professional and knowledgeable! Her service is a wonderful reason to return🙂 …
I can’t even access my own money when I need it because it takes days for you guys to set up my online account. This is ridiculous, I liked you guys at first but now I’m strongly considering switching banks.
Wonderful service from Angelica Rosado! Friendly, professional, and make it a great experience. Would definitely recommend!
My day went wonderful.
Catherine Hanna was friendly…attentive and helped me with everything that I needed. Thanks.
Catherine was very helpful she answered all my questions and she was very professional when I applied for my loan
Awesome place! The whole staff is very helpful and friendly!! Audrey is extremely knowledgeable, professional, and efficient!!
I’ve never have had a problem with People’s First! Now, I’m trying to find out how they can help with my new business venture!
Working with Cheryl Scott was so easy, she’s very helpful and right to the point. Strongly recommend!
I have been a member of this bank for years. Anabel was friendly and prepared leading to an overall positive experience.
Wore place for customer service nothing but threats of legal action behind 88 dollars on a line of credit I hope the new management cleans this up for future customers
Angelica rosado is a real Angel! Very helpful,kind and extremely beautiful inside and out!
The person was very helpful and she helped us get in and out as quickly as possible. Even with a missing paper, she was able to help.
If I can read no stars I would I have been a member from this bank for almost 8 years and I have never received a poor customer service like I have today from Judy in recovery was very rude I’m trying to get to the bottom of something …
This location sucks. They are bad with cashing checks,etc. They always give me and my mom issues. Trexlertown is wayyyy better and nicer so go to that one if you want good service and kind workers.
Went in to open an account and she helped me through it all very helpful and understanding. Great Service!
TAZEEN was very helpful and friendly. I have been a People First customer for 20 plus years. ALWAYS EXCELLENT SERVICE 🙂 …
Too bad there isn’t an option for zero stars. Too many issues to list but steer clear if you don’t want a headache.
I had a great experience with Audrey. She was pleasant and charming. Thank you Audrey for the wonderful experience.
Applied for a loan online and received a confirmation email stating that I would be contacted by mail,email or phone call for the decision of the application.This was on December 26,2016.I am still waiting for the communication,this is great customer service I assume.
Angelica Rosado is that work😎😎
Super helpful, courteous, and responsive!
Will be getting an auto loan in the future from her. Thanks Angelica!! …
Horrible customer service on the phone. Have to go multiple people just to change our address. We were told they couldnt change our car loan acct without a letter, but then they sent us solicitations with no letter. Unbelievable! Always long hold times on the phone.
Tazeen made our experience opening a HELOC loan a breeze. Fast, professional, knowledgeable. Great rates and convenient location.
Cheryl was amazing and soooooo helpful. She definitely goes above and beyond the call of duty. It was like talking to a close family member.
I don’t have complaints until today while I was waiting on the room my baby was needing a restroom and it’s closed when I asked the secretary she told me we don’t have ☹️😠 …
I applied for a home equity loan and I had the most ignorant banking experience ever, I was in these process for over 6 weeks back and forth, with tons of documents requested, I provided everything, after all the aggravation, I was denied , …
I just want to do deposit for my in-laws she’s out of the country and they ask for all my information I feel I was like gerring money from her account and not just go and deposit a check in my in laws account with her check I don’t like the front desk girls or they policy sucks.
This credit union has been very helpful for me for over three decades!
LOVE this bank. Have been a member for years and have many services done through this bank. Employees are very helpful. Enjoy that I can withdraw at any Wawa! Thank you!!!!
I have been banking with PFFCU since I got married over 17 years ago and I will never go back to banking at a regular “bank” for my daily financial and checking. I have had several car loans all at the lowest interest rate around at PFFCU. …
Went to open an account after paying off the old one. Was told there were still fees they forgot about even tho when i paid it they were talking to collections. Had to pay another 143.00 to open it altho was their oversight. Was mad.
I don’t have an account with this bank. My client however banks with them so writes my checks out of this bank. When I go in to the bank the service is ok could be friendlier. When I go thru the drive thru. They never greet u upon arrival as if u don’t exsist. Very bad customer service in my opinion
Opened up a new account today with People First FCU. Accountant was very generous and helpful . Very pleased with my first experience at People First !
I had many questions in my search for a new bank and Tazeen answered them all. I feel well informed and confident in my decision to join People First thanks to her.
VERY UNPROFESSIONAL! Do not go see Audrey Morrison, she is very unprofessional at her job. She doesn’t greet customers nor helpful at her job. The way she asks us questions like she investigating us. Didn’t read what we provide to her. Wasting my time by asking the same questions twice. Do not go to her!
Had some personal business to take care of with my banking account and my grandchildren‘s and peoples first handled all my questions very quickly and now I’m able to do better Ways of handling my accounts. Thank you Cheryl for all your help
I’ve been with PFCU for many many years. I’ve never had a problem with them. The only issue that is particularly annoying is the way they changed their website. You used to be able to view your pending transactions, but now it seems you can’t. A little annoying, but I am glad they’re open on Saturdays now.
Everyone that I have encountered via phone or in person have always been friendly and courteous. I have never had any bad customer service. I would refer my family and friends to open an account with this bank.
Okay, so how about we start with the positives: a lot of parking, atm service available at this location (outside, drive thru), two lanes for drive thru services, and besides the one teller- every teller is pretty friendly here. Now, for …
I love the credit union, even though their customer service sucks sometimes, if you are unhappy with something they will try to fix it. I complained about not having VCC holds on my banking page and it was fixed. Thank you PFFCU. You’ve been there for me. The VCC holds are in italics in your debit column. Thanks for fixing that.
Went in to refinance a auto loan. Waited less than five min. Was greeted by someone and was approved in a few min. I was very happy with the prompt service I received.
Worse customer service from the members services I have ever experienced. Vicky and her supervisor Sally were very dishonest and misleading and would not help with a hold on my visa debit card that I asked them to do temporarily the day before. These people are a joke and I will be taking my business elsewhere!!!
Employees first has disappointed me and there is a reason i called it that, im sure you can guess why. They do not put the people before themselves. Yesterday I received a letter about owing a large amount of money due to a paypal flaw …
I have been a member of people first FCU for a very long time and I have never had a problem. I also worked for them Many years ago. I enjoyed working for them and will continue to be a member of this credit union.
PEOPLE FIRST IS ONE OF THE WORST BANKS DO NOT GET A CAR LOAN WITH THEM THEY ARE HORRIBLE I SUGGEST YOU BANK WITH SOMEONE ELSE PEOPLE FIRST DOES NOT PUT PEOPLE FIRST ! VERY BAD 3 YEAR EXPERIENCE WITH THE WORST BANK IN AMERICA. DO NOT BANK WITH PEOPLE FIRST
Audrey in member services was fantastic! She handled everything I threw at her, extra steps and all, and accomplished it all with a smile. Great job
Third time in less than two years that my debit card has been deactivated without notice given to me. If they cannot keep my account secure; they do not deserve my business. Understandably, data breaches are out of their control, but most …
Rude tellers. One time offices were closed because employees were on strike. Locked me out of the app and didn’t tell me it was because they “updated it” and everyone had to re-register. Wouldn’t let me make an electronic payment to my credit card. Honestly I have only had bad experience with this bank. Stay away.
Angelica was Super Dope!! Extremely professional and really helped out with my personal loan. It’s my first loan with People First and I’m so glad I came to them for services… Thank you!! 😊 …
Horrible customer service…on hold for over and hour just for a rude employee to tell me they can’t take a payment over the phone and hang up on me.
I just payed off loan 1year early at 1.9 percent. My credit is 800 something. I read on there website that they will work with you on new loan for rates,WRONG! Got loan approval on 5 something rate for car i wanted. Women I talked to would not budge on high rate and would not work with me at all. What kind of customer service is this?
Tazeen was really helpful and professional. She helped me with my auto loan and answer all the questions i had. Thumbs up, keep up the good work!
Very personable. Helped me with transferring money, setting up auto deductions and opening a savings account for my baby. She was so nice!!!!
Their rates are prety good, customer service not so much and their website and mobile app are complete trash, I’m a tech savvy person but I can’t figure out how to make my car payments using my bank of america account, I called customer …
Cheryl is always good incredible! Truly helpful And you can feel that she truly genuinely cares and really wants to help you the best way possible. Thank you always for that you do Cheryl!!
My husband and I went to PFFCU and Tazeen bank specialist was very professional, courteous, and knowledgeable. She’s very pleasant to talk to.
I submit an application for a loan, and they said I was going to have an answer right away, she told me a need to wait until monday. I waited and finally called me to say I was approved, and she was going to call me back in a few, she never …
WORST CUSTOMER SERVICE EVER .I had to hang up the phone on a bank teller because she was rude and obnoxious. She kept repeating everything I was saying as if she was slow. As I got frustrated asking if I may come in to open up a new bank account. She was really smart-mouthed me that I had to hang up.
MY husband and I are in the process of switching all of our banking to PFFCU. EVERY interaction with EVERY staff member has been professional, helpful and friendly Customer service seems to be an afterthought for so many industries, …
I met with Cheryl Scott today at PFFCU. I needed some information regarding my account. It was a pleasure to meet with her. She was informative and friendly, would highly recommend.
If you’re looking for a loan, go anywhere else but here. I made the mistake of taking out a car loan with People First, and for the first two years of the lien they hounded me for a title from the DMV that wasn’t my responsibility to send …
Tazeen was extremely helpful and informative. I, as a customer usually have a ton of questions and she patiently answered them all. She answered questions not only related to my visit but also gave me information necessary for other …
I am not all surprised with the 2.7 rating. Nothing but headaches from the beginning. We send our car payment in early and receive 10 days past due notices of $2. These people are a joke. There’s so much more I could tell you, but I’m so tired of it. Please save yourself the headache and go with someone else at all costs!!
Love this bank but the location is Allentown is horrible. Went in having a few questions about a loan. Was told to have a seat and someone would be right with me. I didnt mind waiting since i was the only one there. As as sat waiting …
Customer service pretty bad.
Went there to refinance a 2 week old new vehicle with all paper work and original window sticker. Asked for 60 percent of truck value just what I had financed …
People First has the absolute worst customer service/relations in the area. Every time I have to simply deposit a check its a 20 minute ordeal. In one instance, the teller did not include my account balance on my slip after a transaction …
Anabel was great, professional and sincere. Help me with the issue’s and questions i had and resolved my problem fairly quickly. Won’t hesitate to come back with any future problems.
If i could give this bank negative stars I would I had some trouble with my account I called and spoke to someone and thought that everything was taken care of. I called the next day and was told something different, I then was placed on …
I have been scammed my entire account has been compromised and this bank listened to my story of what happened and did not treat me as a criminal instead they listened and compassion and helped me get my situation into a better position Ms. Rosado was really great and did everything she could to make things right. Thank you.
I’m surprised viewing all the negative reviews. I’ve been apart of this bank for several years and have never had a problem. Every time I have gone, or called they answer all my questions promptly and have taken the correct actions when they have seen something incorrect on my account. I love people first! 🙌 …
I’m sorry not impressed. First day I ended up with two different cards and so did my husband. We didn’t not understand the mess they made. Then we went to fix the mess they made and they closed my one account and left me with one but then …
A car loan was arranged for me through the Lexus dealership because the rate was lower, but guess what – you cannot make your payment online unless you have a checking account at this bank. How antiquated. I don’t need or want another …
When I die I will consider my life complete if this Credit Union could send one email within a manageable time so I can LOG INTO my account!!!!! Seriously are you running your email server off dead gerbils and a mail tube. 10 minutes for …
If I could give a negative rating I would, their one customer service rep or loan rep whichever he is, Mike, is beyond rude and unprofessional. When asked to speak to another customer service rep first he refused and kept asking why and …
Don’t let the naysayers put this bank down. They’re very polite people that do what they can to help you. If you come across a problem and they can’t immediately fix it, you shouldn’t come screaming to the reviews. Regardless, I give the …
Worst banking experience I’ve ever had. Firstly they don’t offer you a temporary debit card so you can’t access your money outside the bank for the first week or two. They then deny you from depositing checks OR CASH at THEIR ATM after …
The tellers are polite and helpful but the customer service Representatives the one you sit and talk with, they are the worst. Very unprofessional, RUDE, and hard to deal with. I wouldn’t recommend this bank at all. Well if you only need …
Disgusting staff and service. Old woman with short strawberry blonde hair is a taint on this establishment. Literally writing this horrible review from my car because this woman was absolutely repulsive.
After my credit rating finally improved by making payments on time, they tanked it again because a payment I made to an account was never transfered from my checking account to the car payment (both accounts with People First). I set up an …
I am not surprised this credit union has all of these bad reviews. I just recently applied for an auto loan on a Friday direct through the Downyflake branch and never even heard back. The communication is hands down the absolute worst you …
Been banking here for decades. Like their rates and locations. Customer service is poor. They wont send you loan coupons unless you call every year and request them. When you do that you get attitude. You cannot even change your address …
I have been a member/account holder of PFFCU since I was born, and have always been satisfied with their rates and banking policies. However, for the past year or so there has been a dramatic shift in the staff at the locations that we go …
No STARS at all . The worst bank of life, terrible terrible customer service I called and spoken to different people and they were ALL very nonchalant and like they didn’t wanna help solve my issue. Especially due to covid-19 there should …
they’re about to lose my business, after this next pay period. Ppl need to answer the phone. if it was something i could do myself online or the app, i frikkin would. on hold almost a gd hour 😡 …
Do not use this bank to refinance your vehicle they will take your $1000 gap if loan is paid off early this bank is worse then wellsfargo an thats hard to beat
I opened an account today with the help of Paula and Stephanie and they were extremely kind, helpful and knowledgeable. They answered any question I asked and also went out of their way to explain and highlight things for me that I didn’t fully understand. Thank you Paula and Stephanie for the smooth and pleasant experience.
The worst customer service I have ever encountered with a financial institution. No body calls you back and if you talk to a person in customer service all they want to do is transfer your call. Its amazing !! …
I was going to open an account on early Monday afternoon , however I was told that I had to wait and schedule an appointment which at the earliest was the end of the week. This is the first time that I have been to a bank or CU and told …
When I first opened my account I never received starter checks.They just gave me a company to order from and the checks were very expensive. Also, every Customer Service person you speak to has a different story or policy. I called thinking …
I had a wonderful experience and successful refinancing of my car with Catherine Hanna. Very knowledgeable and professional and very personable. I felt trust throughout the experience- and I was a walk-in and didn’t wait !!!
Giving 1 star is being nice. I’d give none but it won’t allow me to review with no stars. What a joke Of a bank. I had my auto loan through this branch and they were less than helpful as i navigated GAP insurance. I was advised by a woman …
I had an appointment with Cheryl today and it was a pleasant visit. She was fun yet professional and made me feel comfortable. Usually when I deal with the staff here I’m never really too impressed but this time around I was. I will continue to try to deal with only Cheryl going forward because she was a pleasure.
I’ve been a member since April, 2016. I, never had a problem with any of my accounts, or loans. The only thing I, don’t like is the ATM machines. Some machined let you deposit a check or cash, without any envelop and some do. I, prefer without the envelope. Great credit union.
I needed a personal loan for the closing costs of a home we are trying to buy and the Product Specialist, Angelica Rosado, was more than helpful in getting me the loan in less than 24 hours! She also helped me refinance my auto loan at a …
I have been a member of People First Credit Union al of my life. I had to come in today to change my address and cancel a debit card and get a new one because of a charge that I did not recognize. Again, everything went smoothly, and I am very happy with the service that I received. Audrey was fantastic and very helpful!
I went in to the bank yesterday and met with the most wonderful staff Lindsey C. She was absolutely amazing, took her time, gave me so many options to think about. The experience was really amazing…A+++
I had THE BEST experience with Cheryl for my car loan. She was professional, friendly, and you can tell that she really cares about helping people. She patiently walked me through every step of the process, and called to follow up with me …
i’m getting mix-feelings about this bank. first i get these scam texts and scam calls from them about something i never did then they locked my account. then i called and asked them to unlock it and they said they can’t and that i would …
You guys have been helping us for many, many years. I don’t like corny phrases but you really have helped us achieve our dreams…
Automated service is horrible 24 mins on hold while my wife and daughter are in the bank waiting as well and nobody in that bank can help without first connecting to the automated service. It’s 2022 almost 2023 get it together or you will lose more customers. Waste of time!
Dahlia has a horrible attitude & condescending tone. ‘Oh you really can’t afford to deposit $2?’. I get it I’m negative but it’s not hurting you nearly as much as it hurts me. If I could pay it, I wouldn’t be negative. Clearly this is accidental. No need to treat me like less than human.
Your new Mac tellerphone service is awful. I can’t check on my withdrawals from checking any further back than 5 transactions. No choices are given to check cashed checks previously than the last 5 transactions. Not cool!!! Awful customer service, can’t talk to a live person. Not happy.
I’m with this bank for years, but now I’m upset with something happening to my daughter. An employee work at Devonshire was her fiancé took money from her account to pay his bills, when they split three months ago for her security. She put …
Deborah Koons is the epitome of excellence. Her knowledge and attention to detail is second to none. Deborah has helped in resolving any issues when needed. I have yet to experience anything less than perfection. Truly I recommend her to anyone working with People First. Overall, she is phenomenal and great to deal with!!!
Worst customer service, every time you try to call customer service it is a consistently ridiculous long wait time. I tried the new texting option and it’s been 4 hours now without a response. I’ve currently been on hold now for 25 …
This bank is very unprofessional. They changed their automated system and it’s horrible. You have to wait 40 minutes just to speak to somebody I have been calling for a week and a half and I have not gotten no resolution on my issues I keep …
My daughter and I had a joint car loan with People first. Never missed a payment. The car was totaled in may. Nationwide wrote them a check they claimed the had not received. Nationwide sent them another check again they claimed they didn’t …