terrible experience EVERYTIME i call there, very rude and terrible customer service 100% disappointed EVERYTIME, unfortunately i cannot switch or i would have already done that i could not be more dissatisfied with these people
We came back to our Pittsbugh house to find the gas line had rotted between the house & the street. (House was built in 1951.) Peoples’ sent a team out immediately to diagnose the problem, and even put in a temporary line so we wouldn’t …
Entire neighborhood without gas for over 11 hours in 6 degree temperature, but People’s Gas said that it’s not an emergency and they will”get around to checking it out today”.
They charge u a fee just to pay over the phone. In addition I’m trying to pay today and every phone number they have is not functioning properly! I call and it says servers are down can’t make call…………
Very very disgruntled with your company made me leave work to fly home and you guys left I got there in 15 minutes, now I gotta wait until Monday and me and my daughter don’t have hot water and it’s like your care about your customers
Estimates will rob you blind. Demand a meter reader. Call every day. Make sure you are home. 900 sf should not equal $250 in April when the only thing that uses gas is our hot water tank and our furnace (which wasn’t even ran during April). …
Put a application in and was never called or interviewed. But I hear people got those jobs who were family and don’t know how to do absolutely nothing. Smh double standards at its best.
I wish you could give them Zero stars. They are just some white-collar criminals. They take full advantage of being the only gas company in the area. They need new management.
Maybe all gas companies do this, but their estimates are never even remotely close to what I actually use. I live in an 800sqft apartment, with the hot water being the only thing that is run by gas. The first month I moved in, they tried …
It’s been three times this week I wake up with no gas, 4th time overall in a year. They charge me out the ass for service, I really shouldn’t be dealing with no gas 3 times in a week.
I took off work today to get my gas shut off because I am moving the guy was supposed to be there at the designated time I told them to call ahead because I might be at the new place up the street the company called and said he would be …
Utterly abysmal customer service. Unfortunately, they have a monopoly in my service area. I tried getting service to a house that had been empty for a few years. I ended up having to report the company to the Better Business Bureau just to …
Unbelievable. Old school monopoly at its worst! If I could go to propane, I would. Supervisors are so swamped with complaints that they can’t take calls. They have instated a call back system…
Some of the most INCOMPETENT people work at this company. I stopped service 5 months ago and have yet to receive my deposit refund check. They claim all these excuses but at the end of the day they are extremely nontransparent, …
Worst customer service ever… I called to inform them about someone stalking me in one of their trucks and even showed them pictures… like they could care less!!!
I paid to have my gas turned on. The worker couldn’t find my house and forced me to wait ANOTHER day to get my gas turned on. Meanwhile I’m cold with no hot water or heat.
I moved from one place to another ,and I spoke to 5 different agent who all promised to transfer my credit from one account to another,up to date it is still not done and am owing money on my current bill when I have credit in my previous acc smh
How about investing in a software developer to create a real actual usable app, that customers can use to pay their insanely high bill? SURELY, People’s should have enough money right????
After promptly responding to a gas leak on my street, the company has taken 4 months to repair the leak and repave the road, and has towed cars for early morning construction with little or no warning. The construction has also …
Absolutely horrendous customer service. Horrible on every level of consumer contact. Doesn’t deliver on promises. You’d think we’d have an alternative choice for natural gas…nope. We just have to continue to hold our noses and swallow their excrement.
Every time you log into your account you are presented with a popup for e-billing with the buttons placed so you will inadvertently click them. They also do the same thing with budget billing. This is as bad as clickbait on youtube. The site also looks like a third grader coded it.
If I could mark it as no stars I would. The active service was fine, until I cancelled it. They make you schedule an appointment that is a 4 hour window. I cancelled my service because I’m moving, so my house is empty but someone needed to …
Was told I needed to be home in order for them to read the meter to transfer service and was told I needed to be at the house to let them in. Stayed home from 12-4 when they were supposed to show up. No one shows up. Apparently they didn’t …
Garbage. Gas wouldn’t turn on. Technician came way late. Bill says I owed around $17 for the first two months but suddenly $54. Can’t pay on their website and long call wait time. Abolish this monopoly.
They make it patently impossible to pay the bill, and then gleefully charge a late fee, on top of charging a fee to make an online payment in the 21st century. This is an example of the corruption and abuse that results from monopolies: We …
Shanice was very rude and not cooperative with me at all. She wouldn’t allow me to speak or explain my issue, therefore when I asked to speak to someone else. She rudely advised to call back so I hung up and called back. Where Ben was …
Terrible. A gas emergency, shut off gas in the winter during the week, yet can’t let a customer know. As my dog sits in a cold house, my neighbor called to let me know. Thank goodness for them. If I had ANY other option, I would choose them. Terrible customer service…
Total BS. Scheduled technician appointment between 7am and 4:30pm…apparently he showed up at 10:48pm while I was not home, People’s blames me for not waiting. Now have to wait three more days for service…after waiting the initial four days.
I was worried when the workers had to tear up my sidewalk for an emergency repair but they replaced it a few weeks later better than it was before. The men were friendly and respectful. Please cut these guys a break. They work hard and do their job well.
Your website and your updated app havent workee for me to pay my bill in weeks. I’ve been trying for two days to use the automated service and that hasn’t worked either. My bill will be late getting paid because of this. If I could rate you zero stars, i would.
gas leak turned gas off yesterday .said if i got it fixed before 2 they woud turn it back on . done by 12 .can’t come till tomorrow. no heat no stove , no hot water .thanks for nothing. customer service is horrible.
Scheduled a two-hour appointment where someone must be home to start service, only to have nobody show up and not even receive a phone-call. They had to postpone the service for the following week and the only reason I’ve rated them two …
My husband and I had smelled gas around midnight tonight so we called the emergency number and within an hour Tim from Center township came he thoroughly checked our whole house inside and out and even relit the pilot light on a hot water tank he couldn’t have been any nicer!! Thanks so much Tim!!!
This is the worst company ever. Every time someone moves out of the basement apartment underneath us, they shut off our gas. Every time we schedule a meter reading (because it is in the basement) they say “Oops, it’s scheduled for …
Website is confusing. I only want to see a breakdown of my bill. Can’t do b/c I ‘ll be signed up for e account which I don’t want. Make your website more user friendly. Everybody doesn’t want to pay their bills online!
I wish I could give zero stars I would. Was told I needed to be home for them to turn the gas back on, took off work and needed to be home the entire day waiting. They are done working at 4pm. 7pm they show up 3 hours later while I’m in the …
Not super happy. They wont turn your utilites on weekends. They’ll charge you a deposit regardless of your credit being fine and never owing a utility company anything.
Dont deal with these people. Tried paying my bills using phone and the app cause I refuse to send payment methods threw mail. Countless attempts and hours on the phone. And they still cut off gas and charged me an extra fee, Ive literally never had so much problems paying a bill. Worst company ive dealt with
Deceitful company. They keep pushing ebilling. I don’t want it. Then they push budget billing or whatever they call it and I don’t want that either and when I click no, it says welcome to ebilling. Really? Try and get online help but …
For profit company. Makes no sense how a utility company can be for profit and frankly I don’t understand how it’s legal. Every gas, electric and even water company in the Pittsburgh area has some sort of customer assistance program for low …
Worst service i have ever experienced and i have given them so many chances. Double charged and never got my money back even though i talked to customer service 6+ times. E-account website sucks too.
Terrible if I didn’t have to go through them i wouldn’t scheduled for turn on im moving into new home requested a call before they come out the technician never called me just showed up 830 a.m. wasn’t home mind you its winter time so i …
We keep getting 14 bills a year. Every time we call they tell us it is based on the billing cycle which is 28 days. I said ok then why does my bill say 31 days MCF used. No reply. Only company I know that can over charge and get away with.
Terrible company, had my gas shut off without any type of notice, scheduled to have the gas turned back on, was told the tech would be out between 7:30 am and 4:30 pm…absolutely ridiculous. Waited at home all day for said tech to show up, …
I had my service transferred and they changed it to the wrong meter. So instead of fixing their mistake, they just shut off all gas to my home. Then it takes 20 minutes of going through a robo-voice who hangs up on the slightest tap of the desk.
Everything is 10x harder than it needs to be with customer service and their techs. I moved and have been trying to start service for a WEEK now but due incompetence and lack of common sense, I still don’t have gas. Also the hours are ridiculous for people who have full time jobs.
Awful service. I own a rental property that I have been trying to get the gas turned on. I have had to schedule three appointments to get the gas turned on. People’s Gas was supposed to call me 15 minutes before they came. In both cases, …
My roommate and I decided to change the bill name from his to mine, so I called them and clearly stated that we aren’t looking for new service, but simply to change the name of the bill. They insisted that they had to open an entirely new …
Called a week prior to set up an appointment to turn the gas on, gave us a window between 12-4 pm on our move in day. So we waited. And waited. Called twice asking for any information on where their technician was. Of course they didn’t …
Not satisfied at all. i had called 20 days prior to schedule the start up date for service and had informed them that i would not be available on weekdays before 5 pm as i work like everyone else does Monday – thru Friday. I told them to …
On my sixth call now and I’m told I need a supervisor to set up my gas line inspection. My plumber left as he has been sitting waiting at the jobsite for 2 hours. They still don’t know who I am but they finally attached me to an account. …
Edit: they eventually fixed it, but it seems like the blame was mostly on emerald gardens apartments for the issue. Apparently the usual guy left and they didn’t instruct the new guy on how to deal with emerald gardens. But still giving …
Do not use this company for your gas billing. I had to move to another state on a whim and I had called an expressed that to them. In turn they forced me to pay the new tenants gas bill. I cancelled the payments after I learned the …
This is the worst gas supply company that I ever met. I scheduled for shut off the service at the end of July and until today, October 1st, they are still sending me bills from September. This is ridiculous, the customer service is useless …
In calling on behalf of a person who was behind in her payments I was pleasantly surprised that they accepted the word of my group and agreed to delay termination for 30 days in order for us to pay. I think that was very generous. The representative seemed glad to work with us.
Heat was really, really ineffective so I assumed my gas had been turned off. Called in and they confirmed my service had been turned off (though it had not). Scheduled an appointment for them to come out between 12-4 PM, and they never …
Worst customer service I’ve ever experienced. Even compared to other utility companies ! After reading all the other reviews, I guess mine is par for the course. Much to my misfortune, I have been a Peoples customer for 19 years now, …
I have been locked out of my online account twice while trying to pay my gas bill. The service and price has been fine so far this summer, but I will be returning to paper statements from now on because their website is horrendous. Not like I have any other options though.
I wish I could give zero star to this dog sh.t company. They sent a technician for emergency only to have him turning off the gas and then left. When the leak was fixed in 15 minutes, the technician would not come back. Called the customer …
My experience was not s pleasant one. The techs came out to my house unannounced. Put a meter to my furnace vent and declared that too much CO was coming out of the vent. Proceeded to turn off m gas and tell me to “get someone out here” i …
People’s says their customers need to be more responsible with their account, yet they are unprofessional in properly notifying account holders of service interruptions. As a reminder this service is essential.
Just had my gas turned off completely on April 12, 2021 due to non-payment.
I owe $1,600 and with the covid that was going on I faced hard times. Not only that, I have no lease and the company did not seem to care about that neither.
As long as this company gets their money that is all they care about
This place is a joke, the turn on fees are almost half the amount owed from not being able to pay monthly bill. No customer service hours that accommodate for those who work until 5, now we will have no gas in our house unless I take time …
People’s gas is not a company. they are criminals, their service is highway robbery. I have not touched my thermostat at all, it has stayed at 68 degrees the last few months. So why does my gas bill increase every month? It shouldn’t be 150 …
I wish I could give them zero stars.
I tried every day last week to get the service at my new place turned on and couldn’t get through. They shut it off, finally got through on phone. Now the apt …
Marcus was very kind and considerate. He even took the time to circle back to let me know he forgot to inform me there may be an issue with my furnace, and what the issue might be. Thank you, Marcus!
Today, of all days, pending snowstorm and a scheduled Steeler game, I had to reach out to the emergency number due to an issue with the water tank and boiler. Water tank would kick on, boiler would turn off. …
I wish there was another option. This company is the worst. It’s almost impossible to take to a person and then once you get one they ask all the same questions you JUST answered. Garbage company – but they have a monopoly so what can you do.
This company gleefully overcharges. Also they turned off gas supplies to senior citizens. In Pittsburgh, one froze to death along with his son. In the winter time, ones gas bill can go up to 500 a month. Their fees are outrageous. I wonder …
I had no notice of getting shut off. I paid my bills I have proof I did. I’m left without gas for 24 hours. Guess I can’t cook or shower or have heat. Customer Service reps were rude. Went through 4. One even tried to insult my …
Please make sure to actually read your bill. I have been noticing the amount due DOES NOT line up with the charges. They are trying to get me to pay them over $100 more. Horrible company. Constant issues.
I made an appointment because they would like to check our gas meter. I waited hours for them. I called because it was almost 5 PM and still hadn’t heard from anyone and the horrible woman in customer service, Who clearly she find a …
I have been a customer of Peoples Gas for almost two years now. I have not experienced any problems with the billing. Of course, the price for gas is very expensive in the current market, but Peoples does not entirely control the price. I …
If I could give 0 starts I would. My gas got turned off with no notification. Technically it’s spring, but still going below freezing at night. I called and was told I’d have to pay $20 to reconnect and they’d come the next week. I was so …
Would leave 0 stars if possible. Absolute scam artists. Wouldn’t recommend to a single soup. Difficult to reach, horrible customer service. Ludicrous billing with hidden fees. 0/10 wouldn’t recommend. Worst gas provider ever.
Need to update their website and way of business. They’re clearly stuck in 1980 with their tech. Paying a bill shouldnt be difficult but people’s said hold my beer. I wish we had other options for gas. Please update your website. Even basicsike auto filling card info doesn’t work….
Terrible billing dept. Promises made, phone calls not returned. Can’t even add my credit union for auto pay after 6 months of phone calls & promises. Have to keep paying with a credit card. The worst! Zero stars
This is the most incompetent company I have ever had to deal with in my life. They have made huge errors leaving me with unaffordable bills. This company has left me in numerous stressful situations. They don’t care. If I had the option to …
I paid a property management company to sit at my house and let in the gas company. I didn’t even ask them to come out. They want to look at our meter so they asked to come out. They told me they would be there between 3 and 5. I didn’t get …
This company charges a base “user fee,” even if you don’t use the service. My apartment uses gas for heat, and I haven’t used a single drop of gas this summer, yet People’s continues to charge my account. When I asked to negotiate the …
Would give 0 stars if possible. This company is despicable. They charged me a $25 return fee twice for having a digit wrong in my account number (mind you they don’t allow you to copy-paste your account number). They gave me no notification …
I have had no gas (so no heat or hot water) for over 2 weeks because my underground supply line was leaking. They shut off my gas at the meter and said they would need their engineering department to run some numbers to see if I could tap …
Nice customer service
Great opportunity
great company
Very help full
Will be warm this winter
Please fix your website.
Awesome place to work
It’s the People that makes People’s what it is today!!!
If 0/5 was an option I’d rate them @ that instead
worst company i have ever delt with. They employee
Doesnt care about there customers especially during the holiday season
Dangerous drivers. If you see one of their vans keep your distance.
They’re fast
Got the job done with reasonable prices and quality work.
Took me 15 minutes to get a person on the phone. Worst experience ever… including comcast!
Fair and decent listens to the small person that needs help
Great customer service plus very active in the community. Vigilant about supporting customers in need.
How can a utility have a call center that closes at 5PM?
Such terrible service. Had to go back and forth from calling and emailing and couldn’t get a hold of anyone who knew what they were talking about!
It’s an amazing place to work! The employees genuinely care about helping other people.
Excellent place to work. Definitely one of the best companies in the City of Pittsburgh, PA
She handled my call well
The never forget to send the bill.
Zero starts for service
Terrible website, terrible app, terrible customer service. Only way to pay your bill is over the phone with an exorbitant fee.
terrible experience EVERYTIME i call there, very rude and terrible customer service 100% disappointed EVERYTIME, unfortunately i cannot switch or i would have already done that i could not be more dissatisfied with these people
Terrible, avaricious company. Shop around.
I couldn’t hate a company more. I wish I could give them a zero rating.
Even trying to pay them is awful
Impossible scheduling to turn on service. Customer service is incredibly rude and completely unhelpful.
Nothing. Only reason you’d use them is because there’s no other options. Abysmal customer service, and large mandatory startup fees. Feeling robbed…
I always get great, prompt, and effective phone service even through gas service issues.
Reps are always helpful, courteous and professional.
We came back to our Pittsbugh house to find the gas line had rotted between the house & the street. (House was built in 1951.) Peoples’ sent a team out immediately to diagnose the problem, and even put in a temporary line so we wouldn’t …
Overcharge when I am not in the state for months…. cared over 7 time the normal pass bill.
Customer service is a joke!!! Seriously can’t get a hold of anyone!!!!
Entire neighborhood without gas for over 11 hours in 6 degree temperature, but People’s Gas said that it’s not an emergency and they will”get around to checking it out today”.
PEOPLES GAS DOES AMAZING WORK AND MAKES LIVES BETTER!
They charge u a fee just to pay over the phone. In addition I’m trying to pay today and every phone number they have is not functioning properly! I call and it says servers are down can’t make call…………
Very very disgruntled with your company made me leave work to fly home and you guys left I got there in 15 minutes, now I gotta wait until Monday and me and my daughter don’t have hot water and it’s like your care about your customers
My right ear really enjoyed the Youtube ad.
For you Boomers out there, this means the audio was only in my right ear.
Estimates will rob you blind. Demand a meter reader. Call every day. Make sure you are home. 900 sf should not equal $250 in April when the only thing that uses gas is our hot water tank and our furnace (which wasn’t even ran during April). …
Put a application in and was never called or interviewed. But I hear people got those jobs who were family and don’t know how to do absolutely nothing. Smh double standards at its best.
Awful customer service, employees are very rude and not understanding
LEFT MY HOUSE 2x while I was inside
Never have had any problems with them. Timely service and easy to use online portal to pay.
I wish you could give them Zero stars. They are just some white-collar criminals. They take full advantage of being the only gas company in the area. They need new management.
Maybe all gas companies do this, but their estimates are never even remotely close to what I actually use. I live in an 800sqft apartment, with the hot water being the only thing that is run by gas. The first month I moved in, they tried …
Absolutely one of the biggest clown shows I have experienced. Supervisors are incompetent and can’t help in any situation.
It’s been three times this week I wake up with no gas, 4th time overall in a year. They charge me out the ass for service, I really shouldn’t be dealing with no gas 3 times in a week.
Below average customer service. Asked to email account number, never did.
They charge a 3.95 convenience fee to pay a bill online. In 2016. Just paid it in a $16 bill. Total monopoly horseshit
I took off work today to get my gas shut off because I am moving the guy was supposed to be there at the designated time I told them to call ahead because I might be at the new place up the street the company called and said he would be …
Utterly abysmal customer service. Unfortunately, they have a monopoly in my service area. I tried getting service to a house that had been empty for a few years. I ended up having to report the company to the Better Business Bureau just to …
Worst customer service. Billing system is a mess. Hope they go bankruptcy. .
Bad customer service, online billing never works, and its just irritating
Unbelievable. Old school monopoly at its worst! If I could go to propane, I would. Supervisors are so swamped with complaints that they can’t take calls. They have instated a call back system…
Some of the most INCOMPETENT people work at this company. I stopped service 5 months ago and have yet to receive my deposit refund check. They claim all these excuses but at the end of the day they are extremely nontransparent, …
Worst customer service ever… I called to inform them about someone stalking me in one of their trucks and even showed them pictures… like they could care less!!!
I paid to have my gas turned on. The worker couldn’t find my house and forced me to wait ANOTHER day to get my gas turned on. Meanwhile I’m cold with no hot water or heat.
I moved from one place to another ,and I spoke to 5 different agent who all promised to transfer my credit from one account to another,up to date it is still not done and am owing money on my current bill when I have credit in my previous acc smh
How about investing in a software developer to create a real actual usable app, that customers can use to pay their insanely high bill? SURELY, People’s should have enough money right????
We smelled gas in our apartment and called the emergency line, they were over right away. Devon was super helpful.
After promptly responding to a gas leak on my street, the company has taken 4 months to repair the leak and repave the road, and has towed cars for early morning construction with little or no warning. The construction has also …
Customer service is only open till 5? How do you expect anyone to do business with you?
Worst customer service.. some people have no clue what they speak over the phone .. very frustrating to get things done
Absolutely horrendous customer service. Horrible on every level of consumer contact. Doesn’t deliver on promises. You’d think we’d have an alternative choice for natural gas…nope. We just have to continue to hold our noses and swallow their excrement.
Every time you log into your account you are presented with a popup for e-billing with the buttons placed so you will inadvertently click them. They also do the same thing with budget billing. This is as bad as clickbait on youtube. The site also looks like a third grader coded it.
If I could mark it as no stars I would. The active service was fine, until I cancelled it. They make you schedule an appointment that is a 4 hour window. I cancelled my service because I’m moving, so my house is empty but someone needed to …
The absolute worst billing system I have ever encountered. Like so bad I am literally writing a google review about it. That bad.
Can never pay my bill easily online. Always have problems logging in.
Was told I needed to be home in order for them to read the meter to transfer service and was told I needed to be at the house to let them in. Stayed home from 12-4 when they were supposed to show up. No one shows up. Apparently they didn’t …
I called them, they were at my house in less than an hour. The tech detected the leak and fixed it within minutes. No charge.
Garbage. Gas wouldn’t turn on. Technician came way late. Bill says I owed around $17 for the first two months but suddenly $54. Can’t pay on their website and long call wait time. Abolish this monopoly.
They make it patently impossible to pay the bill, and then gleefully charge a late fee, on top of charging a fee to make an online payment in the 21st century. This is an example of the corruption and abuse that results from monopolies: We …
Shanice was very rude and not cooperative with me at all. She wouldn’t allow me to speak or explain my issue, therefore when I asked to speak to someone else. She rudely advised to call back so I hung up and called back. Where Ben was …
Terrible. A gas emergency, shut off gas in the winter during the week, yet can’t let a customer know. As my dog sits in a cold house, my neighbor called to let me know. Thank goodness for them. If I had ANY other option, I would choose them. Terrible customer service…
Total BS. Scheduled technician appointment between 7am and 4:30pm…apparently he showed up at 10:48pm while I was not home, People’s blames me for not waiting. Now have to wait three more days for service…after waiting the initial four days.
I was worried when the workers had to tear up my sidewalk for an emergency repair but they replaced it a few weeks later better than it was before. The men were friendly and respectful. Please cut these guys a break. They work hard and do their job well.
Your website and your updated app havent workee for me to pay my bill in weeks. I’ve been trying for two days to use the automated service and that hasn’t worked either. My bill will be late getting paid because of this. If I could rate you zero stars, i would.
gas leak turned gas off yesterday .said if i got it fixed before 2 they woud turn it back on . done by 12 .can’t come till tomorrow. no heat no stove , no hot water .thanks for nothing. customer service is horrible.
Scheduled a two-hour appointment where someone must be home to start service, only to have nobody show up and not even receive a phone-call. They had to postpone the service for the following week and the only reason I’ve rated them two …
Joke of a service, call you at 5:30 to say you need an inspection -> call back immediately -> they’re offices are closed. …
My husband and I had smelled gas around midnight tonight so we called the emergency number and within an hour Tim from Center township came he thoroughly checked our whole house inside and out and even relit the pilot light on a hot water tank he couldn’t have been any nicer!! Thanks so much Tim!!!
This is the worst company ever. Every time someone moves out of the basement apartment underneath us, they shut off our gas. Every time we schedule a meter reading (because it is in the basement) they say “Oops, it’s scheduled for …
Website is confusing. I only want to see a breakdown of my bill. Can’t do b/c I ‘ll be signed up for e account which I don’t want. Make your website more user friendly. Everybody doesn’t want to pay their bills online!
I wish I could give zero stars I would. Was told I needed to be home for them to turn the gas back on, took off work and needed to be home the entire day waiting. They are done working at 4pm. 7pm they show up 3 hours later while I’m in the …
Not super happy. They wont turn your utilites on weekends. They’ll charge you a deposit regardless of your credit being fine and never owing a utility company anything.
Dont deal with these people. Tried paying my bills using phone and the app cause I refuse to send payment methods threw mail. Countless attempts and hours on the phone. And they still cut off gas and charged me an extra fee, Ive literally never had so much problems paying a bill. Worst company ive dealt with
Deceitful company. They keep pushing ebilling. I don’t want it. Then they push budget billing or whatever they call it and I don’t want that either and when I click no, it says welcome to ebilling. Really? Try and get online help but …
For profit company. Makes no sense how a utility company can be for profit and frankly I don’t understand how it’s legal. Every gas, electric and even water company in the Pittsburgh area has some sort of customer assistance program for low …
Worst service i have ever experienced and i have given them so many chances. Double charged and never got my money back even though i talked to customer service 6+ times. E-account website sucks too.
I have had my gas turned off for a week. I am told by different reps. I need different information, it’s like let’s see how far we can push her.
Terrible if I didn’t have to go through them i wouldn’t scheduled for turn on im moving into new home requested a call before they come out the technician never called me just showed up 830 a.m. wasn’t home mind you its winter time so i …
We keep getting 14 bills a year. Every time we call they tell us it is based on the billing cycle which is 28 days. I said ok then why does my bill say 31 days MCF used. No reply. Only company I know that can over charge and get away with.
Terrible company, had my gas shut off without any type of notice, scheduled to have the gas turned back on, was told the tech would be out between 7:30 am and 4:30 pm…absolutely ridiculous. Waited at home all day for said tech to show up, …
I had my service transferred and they changed it to the wrong meter. So instead of fixing their mistake, they just shut off all gas to my home. Then it takes 20 minutes of going through a robo-voice who hangs up on the slightest tap of the desk.
Everything is 10x harder than it needs to be with customer service and their techs. I moved and have been trying to start service for a WEEK now but due incompetence and lack of common sense, I still don’t have gas. Also the hours are ridiculous for people who have full time jobs.
Awful service. I own a rental property that I have been trying to get the gas turned on. I have had to schedule three appointments to get the gas turned on. People’s Gas was supposed to call me 15 minutes before they came. In both cases, …
My roommate and I decided to change the bill name from his to mine, so I called them and clearly stated that we aren’t looking for new service, but simply to change the name of the bill. They insisted that they had to open an entirely new …
Called a week prior to set up an appointment to turn the gas on, gave us a window between 12-4 pm on our move in day. So we waited. And waited. Called twice asking for any information on where their technician was. Of course they didn’t …
Not satisfied at all. i had called 20 days prior to schedule the start up date for service and had informed them that i would not be available on weekdays before 5 pm as i work like everyone else does Monday – thru Friday. I told them to …
On my sixth call now and I’m told I need a supervisor to set up my gas line inspection. My plumber left as he has been sitting waiting at the jobsite for 2 hours. They still don’t know who I am but they finally attached me to an account. …
Edit: they eventually fixed it, but it seems like the blame was mostly on emerald gardens apartments for the issue. Apparently the usual guy left and they didn’t instruct the new guy on how to deal with emerald gardens. But still giving …
All is good. What a great team, very impressive.
Do not use this company for your gas billing. I had to move to another state on a whim and I had called an expressed that to them. In turn they forced me to pay the new tenants gas bill. I cancelled the payments after I learned the …
This is the worst gas supply company that I ever met. I scheduled for shut off the service at the end of July and until today, October 1st, they are still sending me bills from September. This is ridiculous, the customer service is useless …
In calling on behalf of a person who was behind in her payments I was pleasantly surprised that they accepted the word of my group and agreed to delay termination for 30 days in order for us to pay. I think that was very generous. The representative seemed glad to work with us.
Terrible.
I’ve been a customer since 2004, and had my bill set up for automatic payment …
Heat was really, really ineffective so I assumed my gas had been turned off. Called in and they confirmed my service had been turned off (though it had not). Scheduled an appointment for them to come out between 12-4 PM, and they never …
Worst customer service I’ve ever experienced. Even compared to other utility companies ! After reading all the other reviews, I guess mine is par for the course. Much to my misfortune, I have been a Peoples customer for 19 years now, …
I have been locked out of my online account twice while trying to pay my gas bill. The service and price has been fine so far this summer, but I will be returning to paper statements from now on because their website is horrendous. Not like I have any other options though.
I wish I could give zero star to this dog sh.t company. They sent a technician for emergency only to have him turning off the gas and then left. When the leak was fixed in 15 minutes, the technician would not come back. Called the customer …
My experience was not s pleasant one. The techs came out to my house unannounced. Put a meter to my furnace vent and declared that too much CO was coming out of the vent. Proceeded to turn off m gas and tell me to “get someone out here” i …
People’s says their customers need to be more responsible with their account, yet they are unprofessional in properly notifying account holders of service interruptions. As a reminder this service is essential.
On hold for an hour I was next call in cue and they hung up on me. I called back and they said it would be another hour hold.
Just had my gas turned off completely on April 12, 2021 due to non-payment.
I owe $1,600 and with the covid that was going on I faced hard times. Not only that, I have no lease and the company did not seem to care about that neither.
As long as this company gets their money that is all they care about
This place is a joke, the turn on fees are almost half the amount owed from not being able to pay monthly bill. No customer service hours that accommodate for those who work until 5, now we will have no gas in our house unless I take time …
People’s gas is not a company. they are criminals, their service is highway robbery. I have not touched my thermostat at all, it has stayed at 68 degrees the last few months. So why does my gas bill increase every month? It shouldn’t be 150 …
The only reason I’m getting gas from this company is because their the only supplier in my area. …
I wish I could give them zero stars.
I tried every day last week to get the service at my new place turned on and couldn’t get through. They shut it off, finally got through on phone. Now the apt …
Marcus was very kind and considerate. He even took the time to circle back to let me know he forgot to inform me there may be an issue with my furnace, and what the issue might be. Thank you, Marcus!
Ripoff. No gas on, including pilot lights
Charged a dead relative $ 94.00.
Pathetic
Today, of all days, pending snowstorm and a scheduled Steeler game, I had to reach out to the emergency number due to an issue with the water tank and boiler. Water tank would kick on, boiler would turn off. …
I wish there was another option. This company is the worst. It’s almost impossible to take to a person and then once you get one they ask all the same questions you JUST answered. Garbage company – but they have a monopoly so what can you do.
This company gleefully overcharges. Also they turned off gas supplies to senior citizens. In Pittsburgh, one froze to death along with his son. In the winter time, ones gas bill can go up to 500 a month. Their fees are outrageous. I wonder …
I had no notice of getting shut off. I paid my bills I have proof I did. I’m left without gas for 24 hours. Guess I can’t cook or shower or have heat. Customer Service reps were rude. Went through 4. One even tried to insult my …
Please make sure to actually read your bill. I have been noticing the amount due DOES NOT line up with the charges. They are trying to get me to pay them over $100 more. Horrible company. Constant issues.
I made an appointment because they would like to check our gas meter. I waited hours for them. I called because it was almost 5 PM and still hadn’t heard from anyone and the horrible woman in customer service, Who clearly she find a …
I have been a customer of Peoples Gas for almost two years now. I have not experienced any problems with the billing. Of course, the price for gas is very expensive in the current market, but Peoples does not entirely control the price. I …
If I could give 0 starts I would. My gas got turned off with no notification. Technically it’s spring, but still going below freezing at night. I called and was told I’d have to pay $20 to reconnect and they’d come the next week. I was so …
Would leave 0 stars if possible. Absolute scam artists. Wouldn’t recommend to a single soup. Difficult to reach, horrible customer service. Ludicrous billing with hidden fees. 0/10 wouldn’t recommend. Worst gas provider ever.
Need to update their website and way of business. They’re clearly stuck in 1980 with their tech. Paying a bill shouldnt be difficult but people’s said hold my beer. I wish we had other options for gas. Please update your website. Even basicsike auto filling card info doesn’t work….
Terrible billing dept. Promises made, phone calls not returned. Can’t even add my credit union for auto pay after 6 months of phone calls & promises. Have to keep paying with a credit card. The worst! Zero stars
This is the most incompetent company I have ever had to deal with in my life. They have made huge errors leaving me with unaffordable bills. This company has left me in numerous stressful situations. They don’t care. If I had the option to …
I paid a property management company to sit at my house and let in the gas company. I didn’t even ask them to come out. They want to look at our meter so they asked to come out. They told me they would be there between 3 and 5. I didn’t get …
This company charges a base “user fee,” even if you don’t use the service. My apartment uses gas for heat, and I haven’t used a single drop of gas this summer, yet People’s continues to charge my account. When I asked to negotiate the …
Would give 0 stars if possible. This company is despicable. They charged me a $25 return fee twice for having a digit wrong in my account number (mind you they don’t allow you to copy-paste your account number). They gave me no notification …
I have had no gas (so no heat or hot water) for over 2 weeks because my underground supply line was leaking. They shut off my gas at the meter and said they would need their engineering department to run some numbers to see if I could tap …