Performance Home Medical is a medical equipment company specializing in Respiratory Therapy Services such as CPAP, Oxygen, and Ventilation. We combine clinical expertise and exceptional service to improve your quality of life and ensure your needs are met. We invite you to stop by or give us a call!
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
19625 62nd Ave S Ste A101, Kent, WA 98032
They give you so many things you don’t need just to run up the bill. Scam service, avoid at all costs.
Edit to add: the morning after this review I received a voicemail while at work from PHM, letting me know they sold me the wrong hose and wanting to correct the error. I then got a text message about the error, which was nice because I …
The worst company I have worked for. Favoritism over performance. I was accused off faking Covid and questioning their protocol. Co worker walked in stating that whole family is positive, but she testest negative and was allowed to work. It …
I posted a negative review of this company. PHM responded, saying they valued me as a customer and would reach out. This was yet another lie by this company, which has a 1 out of 5 rating at Better Business Bureau. Avoid this terrible company!
Tried to call 3 times and put on hold for 20 minutes each time before I hung up.
Eddie was great! Very knowledgeable and informative!
Thank you Eddie for your help, and easy to understand instructions!
The Hydroplane Museum is back!
OMG these are the worst people ever. As in EVER
This is where I get my supplies for my CPAP device.
Can be frustrating if you don’t know how they do business
They NEVER answer their phone. Impossible to reach anyone
So far, better than any other DME provider I’ve used.
Do not get C-pap machine from them..they are not helping us, and just trying to sell thier machine and products…!!
Very helpful, thanks
I’ve messaged them and never heard back even though it says they will within 24 hours?
amazing customer service!
Calling them is annoying! Their recording is extremely annoying! Can’t skip it to git to a normal person either. Ugh!
They keep calling to sell more supplies and milk the insurance then on top of that they are charging you on the side for things you don’t need…!
They don’t take Cigna so now it’s the waiting game to see where I can get my Cpap from.
Worst customer service, been without oxygen waiting for supplies for a week and a half. Lip service No action!
If i have to give negative 1 i wudnt mind. Customer service is soo poor. Please dont take ur love once there they are soo mean and poor customer service. Not a place for business.
Been waiting on Supplies for over a month. Was told everything was approved.
Easily the worst service I have ever received.
Tiana whose on their phone is so rude. Had to deal with her unfortunately and was disgusted at the way she speaks to people. I would avoid having any interaction with these awful people. They are thieves and will rip you off at any possibility they get their sketchy fingers on.
Used to get supplies in a couple days, now has been nearly a month since ordering and still no new supplies. Finding a new supplier
Horrible, I was told twice they could not give my needed suplies because my perscriprion was out, I had to see sleep doctor first…sleep doctor was months out so as I waited for my appointment for months of bad sleep with broken mask I …
PICK UP YOUR PHONES. People need their equipment. How is that so difficult?
Called several times. No one answered the phone. Asked me to request a callback and I did. No call received. Tried a week. Not able to get touch. Are you in business?
I’ve always had a very good experience at Perf. Home Medical. They are very professional and always make sure my machine is clean and working, and that I have enough supplies for my machine. …
They messed up by not taking down the serial number. I get a call to which I give them the right number. Well they called me and THREATENED me to charge me when IT WAS THEIR MISTAKE. PacMed should not do buisness with them. These people are terrible.
Never had a problem with this supplier. They’ve always treated me fairly and delivered promptly. In fact, being a mile from my house, they’ve even dropped off supplies on their way home from work to save me a trip.
Doctors and sleep institute need to stop working with these fellas. I waited about to weeks for my machines. Insurances waiting period. They now want charge 700$ after I get a rental machine… smh not happy. If you hear perfomance medical advise your doc to go with someone else.
I’ve been using them for a year now for my CPAP and it’s decent. I think in large part what makes it easy is having good health insurance. …
I have been using CPAP equipment for 16 years, this is the best company I have seen. I have used four other companies in the past. Great customer care, very personal, and helpful. I have been using Performance Home Med. for over a year now, and I am so happy to have found them.
Been good up until today. So much for the customer being right. Last time I was sold two items. I want to return one, still in the package, but I’m not eligble to return it OR to get a new one through insurance that only allows one at a …
I wish there was a ZERO star option. This place is a joke. We’re stuck with them because of our insurance. Sent my dad’s equipment in for a simple repair, 2 months later still haven’t heard anything back. Not even a courtesy status call. …
They change your orders on gear change types of headgear and sizes with out any explanations multiple times and Denial of any previous changes they made …
I have been using performance medical for CPAP suppplies for a number of years and have been satisfied until this year. My CPAP machine malfunctioned. It was an old machine and I was eligible for a new machine under the medicare guidelines. …
I have reported them to the sleep clinic and the insurance company for deceptive business practices bordering on fraud.
They park their “clinician” (AKA Salesman) in a doctor’s office within the sleep …
Very detail oriented took his time to explain everything
Shannon was very helpful and I will be getting better sleep because of it. Thank you so much
Horrifying. My husband literally died on the operating table 3 times and we were supposed to have breathing equipment delivered from this place the same day. They never called. Fast forward a week and they finally delivered the …
If i could leave negative stars, i would.
Performance knocked me out of compliance because they sent me faulty supplies.
Now, they think they are gonna charge me. Not happening. Ive reported them to …
This place is not one I would ever recommend to use. I been using a CPAP machine for about 4 years now. If I was depending on PHM supply me with my much needed equipment, I’d probably be dead. They don’t have anything that even resembles customer service, and take forever to fill orders. Thank God for Amazon.
The only complaint I have with this business is their outrageous pricing. They are billing AT LEAST twice the going market rate for PAP supplies . For people with deductibles (the majority of us), this often means money straight out of your …
Their CPAP machine keeps turning off in the middle of the night for my mom. Her oxygen saturation is getting down into the upper 70’s, and the company is saying that she must being doing something wrong with the machine to cause it to turn …
What a nightmare! Called three times over two days. No return calls. Then I did the “press 1 for a callback.” They eventually did only to have to pass me on to someone else which led back to the menu and again pressing 1 and getting kicked to the back of line. Ironically none of the menu options applied to my situation.
I would give this place 0 stars but that isn’t possible. I was mandated by my surgeon to have a CPAP machine for a procedure I was having. Yet I still had to sit through the “This will change your life speech” The staff does not respond …
Call Center CSR was great, front office staff & Kyle who fit my wife with new CPAP supplies. We had nothing but TROUBLE with supplies/service from a company starting with “A” glad to be back with Performance Home Medical.
This is a terrible company. I was not treated with respect. They flat out harassed me repeatedly about my CPAP machine not being covered by Medicare because I moved; which it was. They made me try to resolve the issue myself with Medicare …
I used this company 3 years ago and could never find a bi-pap mask that would fit and not cause sores. I have been trying for 2 months to get in and my doctor has not been able to get the information they want to allow me the privilege to …
IF THERE WAS A ZERO RATING I WOULD GIVE IT TO THEM.Do not use these people. They are Very dishonest . They wanted a credit card number from my wife before they would even make an appointment to come in and get my CPAP machine. They lied …
I have had my machine for almost a year now. Never have I received a bill from whatbmy insurance didn’t cover. No one seems to be able to help. I’ve reached out a couple of times. Poor service
This company has become HORRIBLE at their customer service. They don’t call back, they don’t pick up customer calls in a timely manner and in general DO NOT CARE ABOUT THEIR CUSTOMERS . I am going to
I’ve called 5 times in 2 days. I’ve left 2 messages and no one is returning my calls. I have also done the phone queue 3x with no return call. I have been waiting over 6 weeks. Not sure what to do next.
These people do not even deserve a star. They have been ripping me and my husband off for equipment we returned. They also sent it to collections and we resolved it even with the manager. They are still sending us bills, so i have decide …
My experience was great! They scheduled an appointment with me and were on time. The clinical person who set me up on the equipment spent about 1 hour explaining the equipment, teaching and answering my questions. They were pleasant, …
Anyone sent to Performance Home Medical for sleep equipment should do everything possible to avoid this company. They lock you into a “rent to buy” scheme that is twice if not more than twice the retail price of what CPAP machines cost …
Never again. I’ve always had a poor experience with them and advised my doctor that I didn’t want to use them anymore. He acknowledged they’d had problems but said they’d addressed it and made changes. He asked me to give it another chance. …
I was injured on 11-31-2020, feel off a ladder from the top of our cabins chimney, when the teri cata flue broke of in my hand. In the fall I broke my pelvis in 3 places, my sacrum and drove my sharm bone up through my shoulder. 12 days …
2nd update: received a bill that matched what I had been told a few weeks ago. Satisfied with corrections. Will give 4 stars (would have been 5 except for poor accounting until recently). Update: recently contacted by supervisor about my …
I have gotten my CPAP supplies for several years from Performance. When I reordered supplies last time, they never arrived. I called customer service and some snotty customer service representative, Jonah, tells me it is not his problem if …
Unfortunately, in order to leave a review, I have no choice but to leave 1 star. This business does not even deserve that! Management will not return calls to discuss wrong equipment, wrong equipment is sent be what I’ve requested & been …
Continuous *poor* customer service for the last nearly 2 years. It does not appear they talk to each other or relay information via joint computer notes! They make continuous errors and simply do not attempt to make amends or offer their …
Received my machine without the mask. Mask was sent out a week later. I got sick of waiting for it and waited an hour and a half on hold to be told the mask should be there today. Mask was actually in my mailbox. 👍 4 stars for extensive hold …
Update on this review.
After posting I was contacted by the main office. Olivia was very nice and very apologetic for the way my case had been handled up to that point. She had …
I wish I could give 0 starts or negative million stars. The WORST customer service!!! People who work there don’t know what they are doing and just hang up on you. I regret sooooo much for choosing this company for my dad’s CPAP supplies. I …
Pls do not use them. They will rip you off. I regret getting my euipment from them. They are charging me $500 for an equipment that was returned.
Shannon, Kayla, and Tracy were all so helpful. They helped me right before closing and got my machine diagnosed. Thank you all!
Deeply disappointed with this business. my airsense 10 is out of warranty and failing. they are unwilling to rent a unit during the repair period or do anything whatsoever to facilitate the repair. …
This is a terrible business to deal with. Very much inferior to any other home medical supply company I have used. Every month they make me call to order the exact same supplies for my husband. It is so difficult to contact them. You always …
This company is a joke! They must have paid someone off to get the contract they have because their customer service is the worst, they dont even deserve a rating! Should be an ‘F”! I was contacted by phone voice message that stated that I …
I’ve been trying to get my supplies, but the order was sent to my old address apparently. When I called Performance, I was told that the order was sent to my correct address, but the tracking information that I received showed my old city. …
I have had issues off calling and there busy which is understandable. I called about 440 or445 an get a call back at 458 nobody says anything I say hello numerous times and they hang up. This has happened before and I find in really rude. …
I placed an order on or about May 25. I asked to be called to pick up in Kent. On June 1st I was told ready for pick up. When I went to pick it up I was told only part of order was there. The rest would have to be shipped. It is now June …
THE worst customer service experience I’ve ever had from a sleep machine company. I order some refills then ask If I could pick it up that day. The ordering dept. didn’t have any phone numbers to call the office. So they had to call the …
I visited PHM Kent to change out some equipment and to learn more about the equipment. I was running late and was going to miss my appointment—but the front staff were very accommodating and gracious and moved my appointment 15 mins. Once …
Is there a ZERO STARS OPTION? This place is garbage!! I ordered supplies in 2021 and Sept 2022, still have nothing. Complained to their website, over 16 emails that only one was answered and then abandoned again for weeks and to top it off, Olivia a Manager just hung up on me.
Great experience fitting my mask this time! I have a very small jaw and have struggled for a
long time to get a nose/mouth mask to fit.
Patience and knows her stuff!
Was promised that our oxygen would be picked up today. No one has called, so I called at 4:20 to see if someone was still coming today! I was on hold for 45 minutes and now they’re closed! Very disappointed in this company! We stayed …
Literally the worst experience I have ever had with any company. Three weeks, at least 15 emails or calls and I have not yet received my CPAP mask. I spoke to four different staff members who assured me my order was in good hands and …
I am new to the whole CPAP machine thing and while the person that showed me in the office how to use everything was great, I have absolutely nothing to say good about their customer service. I have some tubing that is stretched out and I …
UPS left a notice on my door indicating an attempt to deliver a package. Since I was not available the package will be left at Michael’s. I contacted a representative at Performance and explained my situation. The representative said …
Horrid and fraudulent company. BEWARE THEY ARE CROOKS AND SCAMMERS YOU WILL BE ROBBED!!! I wrestled with them to try to get CPAP equipment I desperately needed for over 9 months. I called over two dozen times over months begging for help …
Today I spoke with Roseanne from performance I asked about my cpap machine and she explained to me that performance is waiting on authorization paperwork from my insurance, I called my insurance and they said they didn’t have any paper work …
Eddie is excellent in every aspect of his job from explaining my machine to billing to paper work to answering all my questions. I wish there were more professional people like Eddie. Thank you for making this an easy adjustment.
This office is poorly run, rude, and lies. After 2 months of waiting for new equipment, countless calls, mutliple orders being placed, a refusal to allow us to speak to a manager, and a refusal to share an order number/confirmation, or tracking number, my daughter still doesn’t have her necessary medical equipment.
This is an organization that wants to make money, understandably so, people need money to live. It only starts to be irritating TO ME when nothing is done in return. And it gets to be a No Go when price quotes are not honored. The …
I filed a complaint with the Attorney General’s office. After receiving the incorrect CPAP machine I had issues which prevented me from using it. I tried contacting them several times via both phone and email but never received a response. …
One of the worst experiences I have ever had with billing and customer service. They reset my rent to own cycle every time I had to switch insurance and were paid out nearly double the cost of the machine. Also charged me for initial …
Steer clear of this company!
This is the most frustrating company to deal with ever! They are very interested in selling you new items, with very little interest in making sure that the …
Literally, I believe this place is running a scam. I’ve talked to my insurance/Blue Cross and they are reporting them. I am also reporting them to the insurance commission. They are sent me a letter as soon as I called to say I may be …
Their order department is unacceptable. I have been ordering supplies for my CPAP machine for the last two years and each time the order takes longer and longer to arrive. I have had to elongate the use of the supplies I have in order to …
I can’t get anyone on the phone. I’ve called 4-5 times within last 3 weeks and I’m put on hold for a half hour. Half hour of my valuable time on hold is all I’m willing to give. I called my doctors office to let them know. They seem to have …
I have had nothing but problems with this company. In Puyallup they started me on a nose piece. Sized it up and then gave it too me because it was then contaminated. They told me it would work great. Well it leaked like a siv. I called them …
Absolutely not customer focused on resolving issues they create. More focused if insurance will pay for their mistake. Was sent the wrong supplies when I had spoken to 3 customer service reps. previously confirming what was to be …
i agree with someone else on here, I think Literally, I believe this place is running a scam. The machine had been paid on for 6 months and only had 4 months to go. . I thinks its a scam to resale the machine and be paid twice for the …
Performance Home Medical is the worst company I have ever dealt with.
I am a student who recently moved for school, and PHM has neglected to send me …