Professional services, Perillo Bros Fuel Oil Corporation
It was time for a maintenance visit, and Mike was right on time. He got straight to work, and spent a good hour tweeking our older burner. He reported it … See more
They’ll terminate your account due to “inactivity” because you don’t use enough oil, without telling you, and then want YOU to pay to reset your burner/get air out of line because the tank was empty. Was passed to many different people to help, was disconnected, and will never return or recommend them.
My daughter meets the same problem.Please contact me,Let us file a claim together.Because it’s not too much money most of us will compromise.If everyone fight together.This trash company will not exist.
Just witnessed a perillo bros van pass a stopped school bus ( red lights flashing ) . I would never use a company that has no regard for the safety of elementary students and basic traffic laws
terrible company now.been with them since 82 ,parents had them since 61 ,before my mom passed she had the owner chris perillos phone number.last year when i needed service i was told 2 months before they could come.when i called insted of …
Excellent customer service! Spoke with 3 different people and they were all friendly kind and helpful! It was truly a pleasure to do business with them and would highly recommend them!
Had them for 8 years for oil on my house. Prices for oil are a little steep but they were Johnny on the spot when stuff broke in the winter. Usually had a tech at house in an hour or two.
This company HARRASES customers, send a certified letter for a bill after one month and the same day a regular billl arrives too! DO NOT USE THIS COMANY the owner Tom Porillo of Smithtown should be ASHAMED of himself !
I would give them no stars, but won’t let post unless I give them one. They are SCAMMERS!!!!!! They saw we had a gas leak and continued to charge us thousands a month to refill our tank for months. Disgusting.
This is a great company to deal with. The servicemen are professional and know their stuff. One even got rid of a dead mouse for me! When i needed emergency service they came very fast. I would recommend them, friendly too.
If I could give zero stars I would. I went with them after my parents used them. They screwed both my parents house and mine, CHARGING FOR OIL DELIVERS THEY DIDNT MAKE…..the way we found out also was because the tank went empty. They …
impossible to get a hold of, you can only negotiate contract pricing with them on Mondays? There needs to be more staff to be able to accommodate people throughout the week.
Horrible company. They claim 24 hours service but after waiting 6 hours at 12 midnight was told the service men do not have to work after midnight unless they agree to overtime. Service man came as 12:15, but an hour later no heat. …
I’ve been using Perillo for a decade. They’ve always responded quickly to any issues, follow up with annual maintenance, stand by their product and service. Their sales dept. are friendly and easy to speak with.
I had them for two years, they put a cap on the oil delivery and as the price drops, their price stays the same.. they installed a new boiler for me, they did a nice job, but once my contract expired and i decided to go c.o.d.. they wanted …
I have been out of work for over a year but somehow managed to buy a new house in Hicksville. The previous owner used them so I decided to try them against my better judgement. They told me they didn’t want to do business with me. Oh well, …
I can’t believe Perrillo Brothers is not doing anything for their customers. Last month I locked an oil contract, If I decide to leave I will get penalized $500. I told them I been a loyal customer for 10 years, which they can careless. Now …
Be careful of what you sign and be sure to read the small legal type. We bought a house and signed a contract with Perillo Bros in the dead of Winter. This was the company that the previous owner used. When we bought the house we paid $790 …
People at Perillo are always courteous, always answer the phone, and helped me get a great price on oil this year. I came from a competitor, and I much prefer the service and people at Perillo. I never got stuck with a late season delivery; …
I do have to say that when you have a problem they do respond timely. However, when I called to request a maintenance appointment (which, I am paying for by the way) I was told they only do it up to 5:00 pm. I questioned the woman on the …
They fill my tank up in a timely manner. The guy that
fills my tank is very considerate and polite. They also have best oil prices around as well as their service contract; 2nd year service is free!
Really to much to type out, but they do not value their customers. Did not help with any requests. After i left them the 1st time i signed back up bc they offered a 2 year contract for the lrice of one. Then they hiked the oil price up …
Had been a long time customer, always paid bills on time, they delivered oil through one of their sister companies at $4.30 a gallon. I dumped them and got a full service company for less than $3.00 a gallon! Crooks!
Beware of their tune-ups! We had the service contract and got a tune-up every year until 2020. In 2020, we did the tune-up on our own and discovered the last time they changed the oil filter was 2017. I know this because the technician …
Switched to Perillo about 8 yrs ago because prior company started to really suck. They installed a new boiler about 4 yrs ago and let me pay it off with no interest. When I call for service they show up. Only 1 time did I have a problem. I …
I think the employees are great from the person in their call center, sales reps and engineers. Very helpful and always offering additional information and their knowledge….best service charge I’ve paid in a long time. Just before …
I Never had an issue with them. Friendly on phone making yearly service appts.
Reasonably priced for a full service company. They deliver, I pay on time. Great being able pay for oil online via credit card to earn reward points. …
Seriously, do not lock yourself in a contract with this company. Every person I spoke to was unhelpful at best, dismissive and rude at worst.
The initial inspection was poorly done in the 5 minutes the tech spent looking. …
After many years of being overcharged, I am done. Tired of hearing the same old story. Why would new customers get better prices than a loyal good paying customer? Burner contract is also over priced.
way overpriced, Charging me at least $4.30 per gallon and tried to tell me the market price is even higher while I pay $3.19 with other company for my second home with no rate lock. Absolutely terrible company.
I have been a customer of Perillo Bros. for many years and I have never had any problems with customer service or any of the technicians who have come to my home to service my boiler and central air conditioning. Any time I call for service …
I have been associated with Perillo Bros. since 2004 and have always been totally satisfied with the services they provide. They definitely put the customer first and are always available to provide whatever is needed.. Highly recommend!!!! 5 stars!!!
Buyer beware! We were first time home buyers when we decided to go with Perillo based off of a recommendation from my parents. We definitely noticed we were paying a bit more with Perillo than other companies, but we were generally happy …
They came on Christmas Eve at 11:45pm to fix what was going on with our heat. And the heat was on within 45 minutes of them leaving. Thank you guys so much!!!!
My husband and I bought a home recently and was told by a rep who came to the house that they serviced the pervious owner. My husband signed a 1yr contract with them. We decided recently that we would like to convert. My home only uses oil …
I want to express my thank you to CHUCK for coming to my house and fixing the problem the oil burner had for two days. I was amazed at how efficient Chuck was at his job. Way to go !!!!
If you need the worst service, no one will remind you that your contract is up, fill up the high priced gas without your consent, no one will call you back, just wait for him to contact you forever. Congratulations on finding the most trashy heating oil company on Long Island.
Why is your customer service so bad. Telling a customer you will call back in a couple of days is ridiculous. I don’t understand how you just deliver oil with out consulting first about a price. Bad Business and after 6 years of being a customer this is so disappointing.
I’ve been a customer of Perillo for several years, as have been most of my family members. After this experience, we are all going to SLOMINS. Perillo failed to give me my end of the season delivery in May at 3.69 per gallon, leaving me …
They do business so poorly here. They don’t return phone calls about pricing in a reasonable time frame and don’t care about you as a customer unless you pay their astronomical contract prices. And as per their supervisor they don’t do …
Pam is good but still waiting for her supervisor to call me. Has been almost 2 weeks no call. Made an honest mistake deplored during the holidays rather short notice. I came back paid balance owed and was told to leave a deposit before I …
I have used Perillo for 20+ years. I use them for oil deliveries and Maintenance Contract. They are incredibly responsive. During the summer I can lock in my rate and you can use their balanced billing. Anytime I have an issue with the …
They’ll terminate your account due to “inactivity” because you don’t use enough oil, without telling you, and then want YOU to pay to reset your burner/get air out of line because the tank was empty. Was passed to many different people to help, was disconnected, and will never return or recommend them.
My daughter meets the same problem.Please contact me,Let us file a claim together.Because it’s not too much money most of us will compromise.If everyone fight together.This trash company will not exist.
OMG the worst!
Reliable
Great customer service
Good prices, good services
Fair pricing and great service
Extremely rude customer service.
Oh my god! This company is horrible.
Excellent customer service and response time!
It was great to visit my dad retired from the company…..
These are my guys! Had a problem with no heat, they got here quickly and fixed the problem.
They are always super friendly on the phone. If you don’t pay exactly on time they are very understanding and any time of day they are there for you.
Always a fast delivery, good market prices and delivery person always nice. Tara at the office is great.
Friendly courteous staff..New customer hoping for a long relationship
Just witnessed a perillo bros van pass a stopped school bus ( red lights flashing ) . I would never use a company that has no regard for the safety of elementary students and basic traffic laws
Still has a small company feel with big company service!!
Pricey but the employees are top notch. Thorough techs and nice people in the office.
terrible company now.been with them since 82 ,parents had them since 61 ,before my mom passed she had the owner chris perillos phone number.last year when i needed service i was told 2 months before they could come.when i called insted of …
Excellent customer service! Spoke with 3 different people and they were all friendly kind and helpful! It was truly a pleasure to do business with them and would highly recommend them!
Had them for 8 years for oil on my house. Prices for oil are a little steep but they were Johnny on the spot when stuff broke in the winter. Usually had a tech at house in an hour or two.
This company HARRASES customers, send a certified letter for a bill after one month and the same day a regular billl arrives too! DO NOT USE THIS COMANY the owner Tom Porillo of Smithtown should be ASHAMED of himself !
Worst customer service around (Steve) stay away from this company!
i’m on the budget plan and have never had a problem with them
they are a little pricey on the fuel but they are there when you
need them the most …
I would give them no stars, but won’t let post unless I give them one. They are SCAMMERS!!!!!! They saw we had a gas leak and continued to charge us thousands a month to refill our tank for months. Disgusting.
This is a great company to deal with. The servicemen are professional and know their stuff. One even got rid of a dead mouse for me! When i needed emergency service they came very fast. I would recommend them, friendly too.
If I could give zero stars I would. I went with them after my parents used them. They screwed both my parents house and mine, CHARGING FOR OIL DELIVERS THEY DIDNT MAKE…..the way we found out also was because the tank went empty. They …
impossible to get a hold of, you can only negotiate contract pricing with them on Mondays? There needs to be more staff to be able to accommodate people throughout the week.
Let’s your contract expire. Doesn’t let you know. The delivers oil at a price almost double. …
Horrible company. They claim 24 hours service but after waiting 6 hours at 12 midnight was told the service men do not have to work after midnight unless they agree to overtime. Service man came as 12:15, but an hour later no heat. …
I’ve been using Perillo for a decade. They’ve always responded quickly to any issues, follow up with annual maintenance, stand by their product and service. Their sales dept. are friendly and easy to speak with.
I had them for two years, they put a cap on the oil delivery and as the price drops, their price stays the same.. they installed a new boiler for me, they did a nice job, but once my contract expired and i decided to go c.o.d.. they wanted …
I have been out of work for over a year but somehow managed to buy a new house in Hicksville. The previous owner used them so I decided to try them against my better judgement. They told me they didn’t want to do business with me. Oh well, …
I can’t believe Perrillo Brothers is not doing anything for their customers. Last month I locked an oil contract, If I decide to leave I will get penalized $500. I told them I been a loyal customer for 10 years, which they can careless. Now …
Be careful of what you sign and be sure to read the small legal type. We bought a house and signed a contract with Perillo Bros in the dead of Winter. This was the company that the previous owner used. When we bought the house we paid $790 …
People at Perillo are always courteous, always answer the phone, and helped me get a great price on oil this year. I came from a competitor, and I much prefer the service and people at Perillo. I never got stuck with a late season delivery; …
I do have to say that when you have a problem they do respond timely. However, when I called to request a maintenance appointment (which, I am paying for by the way) I was told they only do it up to 5:00 pm. I questioned the woman on the …
They fill my tank up in a timely manner. The guy that
fills my tank is very considerate and polite. They also have best oil prices around as well as their service contract; 2nd year service is free!
Really to much to type out, but they do not value their customers. Did not help with any requests. After i left them the 1st time i signed back up bc they offered a 2 year contract for the lrice of one. Then they hiked the oil price up …
Had been a long time customer, always paid bills on time, they delivered oil through one of their sister companies at $4.30 a gallon. I dumped them and got a full service company for less than $3.00 a gallon! Crooks!
Beware of their tune-ups! We had the service contract and got a tune-up every year until 2020. In 2020, we did the tune-up on our own and discovered the last time they changed the oil filter was 2017. I know this because the technician …
Switched to Perillo about 8 yrs ago because prior company started to really suck. They installed a new boiler about 4 yrs ago and let me pay it off with no interest. When I call for service they show up. Only 1 time did I have a problem. I …
I think the employees are great from the person in their call center, sales reps and engineers. Very helpful and always offering additional information and their knowledge….best service charge I’ve paid in a long time. Just before …
I Never had an issue with them. Friendly on phone making yearly service appts.
Reasonably priced for a full service company. They deliver, I pay on time. Great being able pay for oil online via credit card to earn reward points. …
Seriously, do not lock yourself in a contract with this company. Every person I spoke to was unhelpful at best, dismissive and rude at worst.
The initial inspection was poorly done in the 5 minutes the tech spent looking. …
After many years of being overcharged, I am done. Tired of hearing the same old story. Why would new customers get better prices than a loyal good paying customer? Burner contract is also over priced.
way overpriced, Charging me at least $4.30 per gallon and tried to tell me the market price is even higher while I pay $3.19 with other company for my second home with no rate lock. Absolutely terrible company.
I have been a customer of Perillo Bros. for many years and I have never had any problems with customer service or any of the technicians who have come to my home to service my boiler and central air conditioning. Any time I call for service …
I have been associated with Perillo Bros. since 2004 and have always been totally satisfied with the services they provide. They definitely put the customer first and are always available to provide whatever is needed.. Highly recommend!!!! 5 stars!!!
Buyer beware! We were first time home buyers when we decided to go with Perillo based off of a recommendation from my parents. We definitely noticed we were paying a bit more with Perillo than other companies, but we were generally happy …
They came on Christmas Eve at 11:45pm to fix what was going on with our heat. And the heat was on within 45 minutes of them leaving. Thank you guys so much!!!!
My husband and I bought a home recently and was told by a rep who came to the house that they serviced the pervious owner. My husband signed a 1yr contract with them. We decided recently that we would like to convert. My home only uses oil …
I want to express my thank you to CHUCK for coming to my house and fixing the problem the oil burner had for two days. I was amazed at how efficient Chuck was at his job. Way to go !!!!
If you need the worst service, no one will remind you that your contract is up, fill up the high priced gas without your consent, no one will call you back, just wait for him to contact you forever. Congratulations on finding the most trashy heating oil company on Long Island.
Why is your customer service so bad. Telling a customer you will call back in a couple of days is ridiculous. I don’t understand how you just deliver oil with out consulting first about a price. Bad Business and after 6 years of being a customer this is so disappointing.
I’ve been a customer of Perillo for several years, as have been most of my family members. After this experience, we are all going to SLOMINS. Perillo failed to give me my end of the season delivery in May at 3.69 per gallon, leaving me …
They do business so poorly here. They don’t return phone calls about pricing in a reasonable time frame and don’t care about you as a customer unless you pay their astronomical contract prices. And as per their supervisor they don’t do …
Pam is good but still waiting for her supervisor to call me. Has been almost 2 weeks no call. Made an honest mistake deplored during the holidays rather short notice. I came back paid balance owed and was told to leave a deposit before I …
I have used Perillo for 20+ years. I use them for oil deliveries and Maintenance Contract. They are incredibly responsive. During the summer I can lock in my rate and you can use their balanced billing. Anytime I have an issue with the …