Really appreciated the considerate staff and quick response from the office. Contractors were on time and very efficient. Owners were very responsive and supportive! Will definitely use them again.
Personal Touch Services is a great local company with owners who care about their customers and their community. They do quality work and stand behind it. Would highly recommend.
Great local company. Very friendly and go out of their way to make sure you get everything you need when bad luck strikes your home. My kitchen and utility room flooded ruining my floor and what I thought was only one cabinet. The guys at …
As far as the work, well they haven’t started yet. We had a pipe freeze and bust in our kitchen. Kelly Mitchell was a God send, she did the estimate on the house to fix it and went out of her way to walk me through every step of the way and finally got what we needed from the insurance company. Give that woman a raise!!!!
Personal Touch Service was recommended by USAA to dry out and repair a collapsed 8×8’ section of ceiling due to a leaking AC in the attic. Nick was my project manager, he communicated well and kept tight timelines throughout the process. …
In the middle of the nightmare repair that just won’t end. Terrible scheduling and terrible contractors. Disappointed this is who USAA led us to. Don’t waste your time, unless you want to deal with them for 2+ months and babysit schedulers and contractors the entire time.
Mr. Rhett Russell and his team at Personal Touch Restoration Services were recommended by USAA to repair the water damage to our home. Mr. Russell was very easy to get ahold of and responsive with every call or any questions we had. They …
The personal touch service team was AWESOME!! Quick, communicated very well & the job looks phenomenal!!!! They worked very well with my USAA claim adjuster & kept me in the loop of everything happening & who was doing what job in my …
Just superb service, quality, and value.
We had a longstanding, serious water leak problem and had tried multiple other contractors over the space of years to get it fixed. Rhett and his team figured …
Personal Touch Services recently completed a restoration project on our house and we are thrilled with the results! Rhett Russell, the owner of the company, was extremely professional and courteous. We were informed of the process every …
So on Feb. 27, 2021 our brand new townhouse we just purchased flooded from a repair done by prior house flippers. We have USAA homeowners insurance and they promised that Personal Touch Services were the #1 rated company to have for water …
Not worth the risk. Assigned to us in an insurance claim and I wish we asked for someone else. Very hit or miss with the contractors they send to your home. Our painter was great, everyone else was either bad or terrible. After several …
Kudos to Mikka !!! Personal touch services is one of USAA preferred contractors and we are lucky we chose them.. There was water damage on our property right after Christmas, Personal touch services were able do the repairs in a timely …
Personal Touch Services was the aspirin to the headache I had. My house was gutted after water damage had wrecked the majority if the downstairs. I have heard horror stories of contractors coming in and not completing the job on time or …
After a fire in our home in 2021 we were assigned this company from USAA. At first I thought they did a pretty decent job, however, over time I’ve noticed more and more things that are messed up or not correct after their work was done. I …
RIP OFF!!! BEWARE!!!
very nice company
The worst! Will rip you off don’t do it!
Seen their work, was less than desirable. Get what you pay for.
Great company that cares about their clients and guarantees customer satisfaction. Highly recommend.
My insurance company recommended this contractor and we couldn’t be happier. Local company with owners that care about doing a good job.
Professional and do quality work. Rhett proved to be trustworthy. Would be happy to work with them again.
Really appreciated the considerate staff and quick response from the office. Contractors were on time and very efficient. Owners were very responsive and supportive! Will definitely use them again.
Personal Touch Services is a great local company with owners who care about their customers and their community. They do quality work and stand behind it. Would highly recommend.
Great local company. Very friendly and go out of their way to make sure you get everything you need when bad luck strikes your home. My kitchen and utility room flooded ruining my floor and what I thought was only one cabinet. The guys at …
As far as the work, well they haven’t started yet. We had a pipe freeze and bust in our kitchen. Kelly Mitchell was a God send, she did the estimate on the house to fix it and went out of her way to walk me through every step of the way and finally got what we needed from the insurance company. Give that woman a raise!!!!
Personal Touch Service was recommended by USAA to dry out and repair a collapsed 8×8’ section of ceiling due to a leaking AC in the attic. Nick was my project manager, he communicated well and kept tight timelines throughout the process. …
In the middle of the nightmare repair that just won’t end. Terrible scheduling and terrible contractors. Disappointed this is who USAA led us to. Don’t waste your time, unless you want to deal with them for 2+ months and babysit schedulers and contractors the entire time.
Mr. Rhett Russell and his team at Personal Touch Restoration Services were recommended by USAA to repair the water damage to our home. Mr. Russell was very easy to get ahold of and responsive with every call or any questions we had. They …
The personal touch service team was AWESOME!! Quick, communicated very well & the job looks phenomenal!!!! They worked very well with my USAA claim adjuster & kept me in the loop of everything happening & who was doing what job in my …
Just superb service, quality, and value.
We had a longstanding, serious water leak problem and had tried multiple other contractors over the space of years to get it fixed. Rhett and his team figured …
Personal Touch Services recently completed a restoration project on our house and we are thrilled with the results! Rhett Russell, the owner of the company, was extremely professional and courteous. We were informed of the process every …
Personal Touch Services did an outstanding job with remediation and home repair after water damage was detected within my home. …
So on Feb. 27, 2021 our brand new townhouse we just purchased flooded from a repair done by prior house flippers. We have USAA homeowners insurance and they promised that Personal Touch Services were the #1 rated company to have for water …
Not worth the risk. Assigned to us in an insurance claim and I wish we asked for someone else. Very hit or miss with the contractors they send to your home. Our painter was great, everyone else was either bad or terrible. After several …
Kudos to Mikka !!! Personal touch services is one of USAA preferred contractors and we are lucky we chose them.. There was water damage on our property right after Christmas, Personal touch services were able do the repairs in a timely …
Personal Touch Services was the aspirin to the headache I had. My house was gutted after water damage had wrecked the majority if the downstairs. I have heard horror stories of contractors coming in and not completing the job on time or …
After a fire in our home in 2021 we were assigned this company from USAA. At first I thought they did a pretty decent job, however, over time I’ve noticed more and more things that are messed up or not correct after their work was done. I …