Peterson Health is more than just a hospital. We are nine rooftops spanning nine counties in order to provide comprehensive health care options to our community. Peterson Health is committed to providing the highest quality healthcare for every patient. With approximately 900 fulltime employees and over 250 medical professionals, the PRMC family has been the largest employer in Kerr County for many decades. Our acute, outpatient, transitional, home health and hospice services have each been accredited at the highest level possible with full standards compliance by The Joint Commission.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
551 Hill Country Dr, Kerrville, TX 78028
Nice people.
Prompt, caring and professional.
Go somewhere else if at all possible.
Born in Peterson in 1952
Everybody is very friendly
Good experience this time!
Seem.
Thanks!
The worst hospital!
Nice & clean.
They don’t know how or when something’s wrong!!!
Just don’t go there better of in Fredericksburg
Great service
The staff here was very kind and very informative. I recommend going here.
Quick to order tests that aren’t necessary, but professional treatment.
I’ve some good and not so good experiences here. Friends say the same.
We’ve had wonderful care here – professional and caring staff!
Such uncaring staff. You all should be ashamed of your selves.
Very good doctors and nurses. They also have good food on the menu.
Everything has been so amazing here!!! All hospital need to be like this
Dr. Taloza has taken care of our family many times, and we appreciate it.
The nurses on 3W are the best! They were all kind and attentive.
Weekend MRI tech very rude and rough with a patient was very disrespectful
Horrible hospital, If you have serious conditions My advice is don’t go to this hospital the staff are terrible!
Horrible experience in ER. Argent, incapable bunch. Was there 5 hours, never saw a doctor
The patient registration for a facility of this size is inadequate. There are at least 5 offices for registration, but have only one person working. It took 40 minutes to be seen.
The ER is awful! But I absolutely love the labor and delivery ! They made my birth experience wonderful!
Bryan and Maddie in the ER are so awesome!! They are taking great care of my Mom!
Awesome medical staff. Nurses are the bomb. Best place for rehabilitation in area. If you have to be in hospital this is the one.
the staff was great but dealing with larry wasn’t very fun. extremely unprofessional
Husband came to ER today and what a great ER staff! He was taken care of immediately and with such kindness and care. Thank you!!
Very professional, courteous and caring ER staff. Nothing but good things to say about this group after they stitched me up following a vacation mishap in Hunt this past weekend.
My daughter is in pain crying after she fell and hurt her left hand and when we got here I was one person in front of us after we where here for a couple minutes one more person come in and she is oready on the back getting trea and I ask when she is going to been check and they get me a really stupid answer I’m so upset
The lady that did our test was very informative and explained everything as she went along, other than the swabs that were put in our noses, everything was great and they weren’t that bad it was just different.
There priorities are messed up. Not properly staffed for a Friday night. They have a severe lack of urgency. If it wasn’t the only one in the area we’d leave. …
Don’t go there for anything,make the trip to Fredericksburg or boerne. My wife went there for a severe sinus infection and was denied treatment.I thought that was against the law. Drove to Fredericksburg and got the treatment and wonderful service
This hospital is evil they lie and have people working for them that turn on you and make up stories. Do not trust them
Very clean, nice facility. I didn’t have an appointment, but tagged along. They were satisfied with the care they got.
Now Carolyn Airheart. My husband stayed there with heart issues along with covid and they saved his life.
I have been to the E.R. a couple of times. Every time I visited I was well taken care of. Treated diligently and throughly. The staff were very nice. Dr. Tolazo was great! She was professional and kind. I would recommend this E.R.
Every time myself and my family have used Peterson everyone is very kind. Seems like everyone has a different opinion. I had my gallbladder taken out here and everyone was very kind thanks to all the surgery nurses that helped with my care!
Very impressed with the ER. From the greeter at the door with a wheelchair, to the intake staff, nurses and docs…all top flight. Nothing but friendly faces, clear communication and great care – even on Thanksgiving!
We have Been here for over 4 hrs just got vitals. Watched an elder lady sit in waiting room for just as long to be put in a neck brace. Wow! There is blood/needles on our room floor.
i called today to see if one of my residents checked in there last night at the emergency room. because he text saying he was. Regional told he was not there. i was upset and concerned. got a call from him a few minutes ago and he was in …
The worst hospital, aside from university in san antonio.
the last time i wad there i suspected i had the flu.
I ended up seeing a PA for about 30secs, He said “yea ur sick, but i cant do …
Peterson is one of the rudest hospitals there ever is. The service TERRIBLE and to top off they hung up the phone on me when I was calling in need of help. Use this hospital as an absolute last resort.
My care was professional, caring and attentive. The rest is up to me. I did appreciate their follow-up call the following day after discharge from the ICU. My primary also called to check in. Thank you everyone.
This hospital is awesome !! We are originally from Houston Tx, and my mother was admitted to this hospital for 2 weeks on an emergency. They had the best staff, they were caring, friendly, and on top of everything a clean facility.
Up until this morning all of the staff here at Peterson has been phenomenal. This morning I was JUDGED by Dr. Toliza for past mistakes. I have been Clean and Sober for a full year. Was here with OBVIOUS CELLULITIS , in excruciating …
I suffer from both gout and kidney stones due to kidney complications. Both are acute conditions that cause pain with a fast onset. Both require pain managment at times of flair up. Every time I enter that location I am treated rude, …
Cash patients beware!!! This hospital is ridiculous when it comes to money. I am a cash patient and after paying my bill and being told I won’t receive any more bills, I got more bills! When talking to accounts representatives, they “lost” …
Do your self a favor and drive to San Antonio… The hour drive there is much faster than the four hour waiting room time at Peterson. If I was falling over dying I wouldn’t set foot back in this hospital. Nothing nice to say.
HORRIBLE, HORRIBLE experience where they refused to treat someone very close to me. Lied to me about the game plan to treat and then discharged aburptly and the condition got significantly worse. My husband has strict orders to take me to …
Brought my son in because he was throwing up violently with high blood sugar and keytones and a severe sinus infection and bronchitis. They were very non cooperative and told us to sit in the lobby until a bed became available. I guess they …
MY WIFE WAS HAVING CHEST PAINS. WAS A LITTLE ON THE FENCE ABOUT GOING TO THIS HOSPITAL ONLY BECAUSE OF OTHERS EXPERIENCES & REVIEWS. BUT WAS SEEN THE MINUTE WE GOT TO THE ER (RIGHT TIMING, NO ONE WAS THERE). GOT ALL THE MEDICAL TREATMENT THAT WAS NEEDED. ALL THE STAFF WAS AMAZING & ANSWERED ALL THE QUESTIONS WE HAD.
My wife and i went in because shes pregnant and started bleeding they took forever to get us back upon getting us back when there was nearly no one there took 2 hours to even come by after drawing blood from her left and no one came back …
Sat in the waiting room passing out and dizzy from the head pressure due to my tumor when the other people waiting to be seen questioned if I was okay and at the fact I was passing out and reinjuring my head the receptionist said they …
Peterson is an easy process 🙂 in & out 👌🏼
But as I was in Hospital in & out since Jan.2021
I am very disappointed that as I entered in need of services ! I asked all my …
I was recently there for a interview and the little lady at the door took my temp and told me that I had to put on a mask without doing a health assessment to see if I was unable or exempt from wearing one. My second concern is if you go to …
My granddaughter was in severe pain, we took her to the ER. The Dr. Eileen Toloza gave her pain and nausea meds and sent her out. She knew my granddaughter was having to drive to Tennessee, her home. We ask the Dr. to do an ultrasound, but …
I don’t understand all of the horrible reviews…I’ve been there at least 4 times to visit friends, once my self and took my friend there with a broken ankle. Never heard a complaint. The hospital is clean and modern and better than you …
Went in with a pretty painful ear infection (couldnt sleep or eat for around 24 hours) I know thats not serious and didnt mind the wait while more serious patients were taken care of, but they got me back pretty quickly. The nurses were all …
July 9th I had my rt hip replacement surgery done at Peterson. The superb care received from all we came in contact with was deeply appreciated. Dr. Veurink, Dr. Mckenzie, All the nurses, especially Taylor 1 and 2. PT folks are exceptional.
So we go to Peterson Regional Medical Center to see what’s going on with Vickie’s arm, after Urgent Care said it was to serious for them. The “Dr.” said it’s NOT a blood clot….. it is NOT an infection, nothing showed up on your x-rays. …
Worst emergency care ive ever seen, literally people having strokes and heart attacks in the emergency waiting room and nurses are just parking them in wheel chairs with no consultation. I sat there for over 2 hours without being seen and …
So far caring staff. One major problem the nurses talk Way to loud. Patients and their families are trying to rest and the door is even shut and you can hear them! Have fun on the job,just keep your voices down especially at night when it carries.
Extremely Poor – Complete incompetence and Disgusted. My mom has been in the hospital for 3 days with no diagnosis. No updates, no treatment plan and staff sits and mocks other patients – how unprofessional and disgusted with the overall lack of professionalism. End result, my mom is being transferred to a San Antonio hospital.
Dr. Clementson is awful. My son has asthma and came in 3 days after a surgery and was very sick. I couldn’t keep his temp down with meds and he was wheezing. He was so lethargic he was laying in my arms like dead weight. We finally got a …
Why did Peterson health stop giving COVID shots right when the cdc made it ok to not wear masks. I’m having trouble making an appointment to get my second shot. My first one was easy I just made my appointment online.
The quality of care and service is good, however if you need blood work done please do yourself a favor and go somewhere else, because they charge an arm and a leg for something like a TSH level test for 300 dollars if not covered by insurance. Other places only ask for 75 dollars for something like that.
Took my 2 month old daughter for having a nasty cough and wheezing. Drs listened to her lungs and said she was fine and sent her home. Knowing something wasn’t right with her, I took her to Fredericksburg hospital to find out she had …
Took my son to the ER last night and we had the most amazing staff take care of us. From Radiology to nurses and doctors this place took great care of us yesterday!
If I could give you a negative rating I would. Calling the medical center has been the worst experience I can ever recall when dealing with any medical facility. All I ever get is recordings. If they do return my call, it is days later. …
Never had an issue with this hospital! Both my kids were born here and are healthy and striving! They have taken great care of my mom! Would highly recommend over any other in SA!
I came in the ER with severe adominal pain. I was diagnosed with gallstones that wont dissolve or pass in June and was told my gallbladder needed to be removed to avoid further complications or else.ASAP. We were in the process of moving …
I brought my little brother in and dr. Eileen Toloza was attentive, informative, and was satisfactory in her professional approach as a well educated doctor. She took excellent care of him as you would expect someone in the medical field to …
I had surgery yesterday and the staff was amazing. They made sure I was comfortable and was excellent at their job. I definitely recommend it. I especially want to thank Dr. Wilfong for doing a great job on my surgery.
They are the worst. When it comes to service and then……OMG the billing issues and no department can give you a straight answer and they threaten collections on bills that are already paid. If it wasnt so far elswhere Id call my vet …
I had to go to the PRMC ER Unit and I have to say that the staff treated me with so much care & kindness. Dr. Toloza was by far the best doc I had ever had & she had the best bed-side manners when she was seeing me about my flu symptoms. I would highly recommend her when being seen at the ER.
Back to writing negative review. Took son back to hospital twice Sunday for severe nausea and throwing up. All they said is has infection sent home with for nausea prescription. 4 hours later back to er because symptoms worse. Now running …
There are some bad reviews but we decided to take a chance anyway, my 67 yr old husband needed to see a doctor. He’d had a cold, coughing, fever, sore throat and now sinusitis. The local urgent care does not have a physician on hand just a …
My wife delivered our son there.
While some of the nurses were good and helped comfort her and my son, the rest of the staff and doctors were not. I will never be bringing my wife or my son back to this hospital. We will be attending Hill Country Memorial in Fredericksburg from now on.
I have been to the ER at PRMC as a patient and my family has also received treatment there through out the years. My father was recently treated there for a heart attack! The moment I stepped foot in the ER my father and I received the …
I lived in Kerrville for many years, so it goes without saying I had to go to this hospital. My worst experiences being in the emergency room. Dr. Eileen Toloza is one of the worst humans I have ever met. Not only did she tell me how …
Brought my daughter into the ER. The nurses placed an IV and Dr Connor was unaware an iv was ordered, asking me what it was for. From the start Dr Connor stated she was too medically complex to be treated there. He has very poor bedside …
Took my 89 yr old neighbor to the ER after a fall in which she broke her shoulder, humeris. Everyone was very nice. They considered her a fall risk and wanted to keep her overnight. We were there over 4 hours to get that decided. Never once …
I have never had a single visit go well here! Out of 3 visits, I have had to wait 5-6 hours in the ER for a doctor. (Because I was only in a motorcycle wreck) the loud elderly mental patient had 5 people in his room. I was sent home without …
The ladies in the women’s imaging were the sweetest. Mammogram and bone density took about 30 minutes. Very pleasant experience.
All levels of staff have been great! Super friendly and medically knowledgeable. However, I disagree with whoever makes the menus for heart patients. Even the regular menu for guests was lacking for room service. I never went to the cafeteria.
Want to thank Dr Livingston and nurses Dusty, Carol and Zach in the ER for taking such great care of my son. They were all compassionate and kind, they really cared! Couldn’t have asked for a better team. They stopped my sons seizures …
I came into the ER very sick… I no longer have insurance and expected to not be treated as well as those who have insurance. According to many people who have claimed bad service. Let me tell you, I was treated exceptionally well. My …
Terrible experience. I’m still in extreme pain. Dr. Larson did a lot of talking, but no listening. Charge nurse Lisa was rude to me & my family.
They ran a bunch of expensive tests, couldn’t come up with a diagnosis, and told …
Only for immediate situations; definitely chose Fredericksburg over Peterson, the nurses are all in training (clueless) and the doctors miss-diagnosed me after 8 days of my stay. They sucked as much out of my insurance and then billed me an additional thousand plus.
So here it goes, I had a sleep study done at this place and when I made the appointment I asked if my health insurance will pay it in full and I was told yes they do pay it in full. Next day I got a call and someone left a message to call …
Despite the unexpected life-altering pandemic of COVID-19, this marvelous hospital made me feel at home and at ease. I had a beautiful pregnancy and natural birth experience here! …
I have spent most of my week in their ICU with a family member. The nurses, doctors and staff have been incredible. I want to give an “atta nurse” to Lavonda. She has been incredible and respectful to my family member that has needed those qualities during his stay.
I was having some issues went to the ER they got me in right away. The ER Doctor got me a specialist Dr. Wampler everyone was so caring and helpful. Always checking on me asking if I needed anything and ready to help. I came in at 7am and …
Arrived at the Emergency Room Admitting this morning—within minutes I was in The ER being treated.
Doctor Toloza Was and is Great. Very professional,caring and brings so much …
My husband passed away and the Peterson staff was amazing. I was 75 miles away when it happened. They worked with the Sheriff’s department and found me. The paramedics and ER doctor did all they could to save him. Thank you Peterson ER.
Went there and ate at lunch yesterday and we both got sick from the burgers, the food is usually great bc we would eat there all the time. So my wife ended up in the ER last night, they told her it was inflamed intestines and with pain meds …
We are new to the hill country area and coming from a large city where you have your choice of ERs to go too makes you great full for good service where good service happens. Last night was the second time in 6 months that we’ve been to the …
My father had a total hip replacement completed here. The staff were wonderful, very attentive, and able to handle my father’s constant stories. The surgeon visited my father multiple times post surgery, which I have never seen occur …
I been to the ER two times now. The rooms were very clean and orderly. I was treated extremely well as I have severe anxiety. The nurses all worked as a great team with the er paramedics. They told me what what they were doing and why. My treatment was first class and professional. Thankyou you To you all.
This hospital has undergone more than a physical transformation in recent years. My family has never had any issues with Peterson Regional. We have had to use the facility again lately. The staff are wonderful. I can’t compliment the nurses …
The worst emergency room in the world. If there is a zero rating, I will give this hospital. Do not go to this emergency room. The head does not know the tail. I was kept waiting from 6:15pm to 9:25pm with no resolution. It took 2 hours …
My mother had major surgery, and for the most part her care was good. The biggest problem was the nursing clinical management and the consultation office across the hall was a constant visitation place during the day. They wouldn’t step …
I am a small business owner with no insurance thanks to Obama Care. My heart went into A-Fib last week and I made an appointment with South Texas Cardiology who is apparently part of the Peterson Medical Group. When I went in for my …
I had been seen here in the Er for what I thought was a headache w/eye pain. I was given headache medications and sent home. 2 weeks later I returned because issue had progressed and was again treated for migraines/ ct scan and sent home …
Had to go there for a “procedure”. I have to say the experience I had with everyone there, from the front door greeter through the Nurses, Anesthesiologist and Physician was very cordial and friendly. They obviously enjoy working there and …
It was a wonderful experience this time. Over the years I have had many of this type of procedure done at many different hospitals but this time it was painless so to speak and all because of the staff. Our head nurse breezed us through …
Had hand surgery at the Ambulatory Care Center. I could not say enough about the excellent way i was processed and made ready. Shout-outs go to Miss Dee, Kristi, Becky, all the RNs who got me ready. All worked very well as a team and very …
I had bilateral knee surgery at Peterson. The doctor was wonderful. The staff were warm and caring. I felt they genuinely were concerned for my welfare, and they were very responsive to my worries and requests. They patiently explained …
My mother was a patient here a few weeks ago. She is 87 years old. She had fallen and broken her leg. Dr. Morris performed the surgery on her leg. Dr. Morris did an outstanding job. Because of him my mother can already walk with the aid of …
So I am very pleased with the care we received and the caring of everyone in the Peterson Regional Medical Center ER. The CT guy took a lot of time to make sure my teenager was comfortable, explained the procedure, and praised the hospital …
My mother needed ER services 2 days in a row, Saturday and Sunday. She was seen immediately, the staff addressed her need timely, we were updated on status at all stages of the visit, and everyone we encountered was professional and cared …
The care is horrific! The nurses are combative IF they show up. They are rude. They are full of excuses as to why they can’t show up to do their job. They forget to feed the patients and blame the patients. DO NOT SEND YOUR FAMILY HERE.
Irked that my wife (who is a nurse) was not allowed to accompany me back to ER room.
Jackboot thug Security guard in waiting area was a nice touch too. Yelling “put …
I took my daughter in because her asthma wasn’t under control and she was having trouble breathing.. they covid tested her and told me to see her doctor. Wouldn’t give her steroids to help her breath. The doctor came in before the covid …
This is my 3rd day here and I am in good hands. The doc and the nurses are incredible. They are going out of their way to help me be comfortable and answering all my questions . I am glad I came here. And sure will be back if I have too.
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I was on vacation and came to the ER. Was internally bleeding. ER staff were amazing and worked to stabilize me. Ended up there 5 days. Starting with the amazing Dr. Ducker and staff that did an EGD to stabilize bleeding, then to 3west …
The worst ER I have ever been to. Take patients to the room and leave them in the room for over an hour and completely neglect the patient while half the staff is in the back room laughing and having a good old time while patients are in …
I went to Dr. Shaw for rehabilitation after a running injury. He requested I go to physical therapy as my next step in treatment. I wish he had stated- if you go to a physical therapy clinic you’ll pay a $30 copay. Instead he sends me to …
I have had many terrible experiences here in the past but I am not here to leave a bad review. The last time I had to go here was actually a pleasant experience. I went to the emergency room due to severe tooth and jaw pain because of a …
It has taken me over 3 months to write a review on this hospital. What was suppose to be the most exciting time of my life, ended up being the worst experience that I’ve had to endure. My husband and I registered here over a month in …
Horrible experience multiple times. Both with Dr Larson. My first experience with him he was treating my son. He said that the hospital is unable to diagnose tonsillitis so he wanted to transfer us to SA right away. We asked for a second …
I have been a patient in the ER on several occasions and I have been an in-patient patient and a surgical with rehab patient almost as often and I have only good things to say at Peterson. 🤩 …
Multiple bad experiences with this hospital between myself and loved ones. For myself, I went in to deliver my baby and after being given medicine to induced labor for over 12 hours, and cervix checks every hour, I was having contractions …
I don’t know why I brought my husband here knowing how many bad experiences I’ve had before. My husband went in with pain and the ER doc said it was his gall bladder and admitted him. However, instead of removal they decided to go in …
Absolutely the worst hospital I’ve ever seen people die here. The staff is very rude and not caring of anyones real needs. My 10 year old daughter last year had a ruptured appendix this place made her wait in the lobby for 8 hrs before …
Came here via ambulance for chest pain about 3 months ago, the doctor then couldn’t figure out what’s wrong with me. I came back today 3/21/22 for chest pain again and saw Dr. Toloza and she still didn’t find anything nor did she care to …
I recently went to the emergency room after being told I was too sick to be at Urgent Care. I was taken in immediately and treated right away with the necessary diagnostics and therapies. I have an unusual and complicated medical history. …
You know your insurance better than they do. They’ll offer you a self-pay, cash price, and then months after your procedure, you’ll get slammed with the REAL bill. After they billed your insurance, which they weren’t supposed to do, since …
Severe alcohol withdrawel medicine 2 hours late food 2 hours late rolled on floor never even checked on me suicide watch is a joke they laugh when people die its unbelievable 2 code blues ans she was jokingly saying hey must be cardiac arrest day.
I was very skeptical reading the reviews, but we needed to take our grandson of 4yrs in or drive another hour to San Antonio. The whole staff was wonderful. From Jolene, Hannah, to Bryan, and the famous Dr Billy, my grandson was attended …
Worst hospital ever with some of the rudest doctors and nurses and other staff. I was in hospital for a week and they never gave me my normal meds that I asked for. Just an all round bad experience. Wish my insurance covered other places close to where I live, unfortunately this is the closest. Definitely would NOT recommend.
I haven’t had great experience with this place in the past. Today was a different story though. Brought the wife into the E.R. at 4 this morning and have never been recieved as quickly and attentively as we were today. The nurses were quick …
Thanks to Kallie ,James and the rest of the staff they took great care of my 5 yr old .They had good comunication with us ,lowered her fever immediately and of course treated her so kindly and with patience. We had a very positive experience .They changed the way my daughter views hospitals forever!
Extremely professional in all areas including billing! My account was overpaid after insurance- they issued a check immediately. Far superior to Hill Country Memorial!
Outpatient surgery on vulnerable patient and no masks on doctors or nurses? Shocking even without a pandemic. Then the nurse actually lied about the guidelines; we looked it up and she was just literally making stuff up. We declined the …
Disappointed. Was hoping things had changed here in e.r. NOPE. Sent home still in pain from abdominal hernia. Was offered tylenol. Seriously? Room was filthy. Trash on floor. Blood on floor in room and in bathroom in the …
I had a sleep study done in PRMC sleep lab. Mark was excellent and very professional. The room, however, was very much lacking as it relates to being conducive to a quality nights sleep. The bed was very uncomfortable. The pillows were …
I went in to the ER with horrible abdominal pain. I was taken right in, given pain medication and within half an hour taken to CT. My nurse Allysa was wonderful. They got me up to a room on the second floor and the experience there was just …
This hospital is absolutely flourishing with kind, patient, knowledgeable staff. From Doctors to Custodians, respectful compassionate and thorough.
If I could give 0 stars I would. This place is ridiculous. Don’t come here if you wanna actually want to get treatment for what’s wrong w you. I had symptoms of pneumonia but yet my chest x-rays showed nothing but next day I go to a med …
I mean it was good service and hospitality but I was there for literally three hours and it is the most expensive hospital bill I’ve ever gotten. I went to a hospital in Dallas for two nights and three days and my bill is almost $2000 …
If I could, I would give this hospital 0 stars. My daughters were showing symptoms of the flu and were brought here because the urgent care near by was booked. As soon as they got there, we were asked if we were on Medicaid. That was …
LABOR & DELIVERY, SURGERY, & ER EXPERIENCES
Was at PRMC April of 2022 having my first born. Rooms were clean. Staff was better than I could’ve imagined. Nurse Hayley in L&D was the best human on the …
I was taken to the ER after having multiple blackouts/fainting spells out of the blue. The staff there were fantastic and looked/tested me for as much as they could think of. As I was being transferred to the Cardiac Wing ta young nurse …
Discharged a couple hours ago from the ER. Was only there a couple hours with abdominal pain, fever, and fatigue persisting for a week.
Blood work negative, covid negative, flu negative. Told I did not have an …