Our team strives to treat every patient with quality, compassion and care. Your feedback is important. It inspires us, motivates us, and pushes us … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
619 River Dr, Elmwood Park, NJ 07407
(Translated by Google) kindness above all
(Original)
Amabilidad sobre todo
(Translated by Google) very crowded
for a service Long waiting hours …
(Translated by Google) This office gives the same appointment to several patients at the same time, the wait is 2 hours, it does not matter if your appointment is at 11, do not expect them to see you at that time, the wait is 2 hours, the …
Do not book an appointment here unless you have an entire day to sit in their waiting room. This office either double books their providers or start booking appointments before the providers get in. Having a scheduled appointment time …
Everyrhi.g went very smooth.was very nervous but now feeling very confident .
Loved it the attention they give..the doctors and staff explain everything..loved that..highly recommend..thank you all.
Never can back this place
Everything is excellent
Friendly staff great doctors
I love this place. They are very awesome and best!!!!
Friendly staff and very thorough with my exam.
LMAO… office personnel just hang up the phone on my wife…
Very professional and courteous staff
Dr Phillips is outstanding
Worst place you can ever be
Thorough eye check up with all safety precautions taken.
Very caring and professional service. Top notch eye care.
Sent
Excellent eye center
Vague and tricky insurance policies ended up costing me hundreds out of pocket for eye drops.
Everyone was very kind and helpful. I am very pleased with the results of my operation.
The entire staff was so friendly and helpful. This is the place to go!
Zero, I can’t believe how long you have to seat, 3 hours I’m still here, no info, just annoying. Please be more professional.
I amstill going through anxiety from the mistreatment of office staff
Would reccomend the facility for anyone in need of eye treatments or surgical procedures.
Horrible waiting time. Have been waiting for almost 3 hours and haven’t seen my doc yet.
I’ve been on hold for 27 minutes and no one picks up the phone. I was going to be a new patient but with this service I decided to go somewhere else. Terrible!
Poor customer service.. appointments are hours late.. staff is rude.. too bad doctors are highly qualified and are a must to see
Very rude staff.. Not helpful at all. They wouldn’t give me a manager when I asked for one.. But Dr maley is nice
THE SERVICE SUCK BIG TIME I’M STILL WAITING FOR THE RETURN CALL 1/20/17 I THINK I HAVE TO SEEK ANOTHER EYE CENTER. PLEASE HIRED STAFF WHO ARE ABLE TO SERVICE THE NEED OF THE PATIENTS
Very disrespectful for your time. My appointment is at 8:00am i have been waiting for an hour and they didn’t call me in yet.
You have to wait for hours, every time time you go there they have different excuse. When the dr is late he dosent take his time with the patient !!
Love my doctor but the service here stinks! Appointment was at 2:30pm, arrived at 1:45pm not seen until 5:00pm😩. …
Arrived at my appointment at 1pm , have to wait 3hr and still counting to see the doctor I don’t know why they give appointments if they not honor it😡 …
Appointments jammed up in recent visits, needs improvement.
LONG WAIT
Horrible customer service and wait time is crazy. Will not recommend to anyone. This place is a joke as no one is concerned about the patients who are waiting for hours and hours.
No issues other than waiting time. Surgery went well & Dr. Phillip’s was fantastic
Very good all around. Dr. Phillip’s could not be any nicer and his staff could not be more helpful or accommodating. Thanks for a great job with my eyes.
Wait times here are horrible ,don’t plan any appts after this place.Doctors are great very thorough .They don’t do glasses which means you have to go for another exam elsewhere.
Patient Gary Gardiner had cataract surgery seven years ago and can still see perfectly…The very best care and service always provided by the Doctor and his Staff….The best of the best
Good doctors but waiting times are ridiculous. Expect to be there for at least two hours for regular visit. :(((
Am very happy 😁 with the service I received 💖. My sight is much better thanks. …
Tremendous Bad Service a Personnel Not very Professional That Doesn’t Help at All Lack of Information with an Unqualified Personnel A Disaster of a Regrettable Place with such good Doctors they have to choose Better, More Qualified Personnel the Places is Union City NJ
Excellent service from first visit to each eye surgery. Dr. Phillips is great.. professional and friendly. The staff was friendly and helpful.
Dr Gupta is an excellent and skilled doctor. The staff is also great!
I just want to say Dr. Brian Campolattaro is one of the best Doctors ive seen in my life. But one of the receptionist referred to my son as a it instead of he maybe it was a mistake but overall it is a great eye center
Bring breakfast, lunch and dinner. Had an appointment at 12:00 and they call me at 2:00 inside. I think is not necessarily special because of the covid 19 situation.
Excellent doctors excellent customer service
All staff members excellent thank you so much. God bless them 🙏 …
From start to finish everyone was great. Thank you
Service is horrible, the wait is ridiculous, staff walks right by you and ignores you. They take advantage of the fact that this is the only center in this area that treat so many eye problems. Poor scheduling system they just care about the money not the patients.
La atencion es super mala las recepcionistas no son profecionales para hacer el trabajo la espera es muy larga para ver el doctor no recomiendo este lugar para nada …
Make sure you have an hour to an hour and a half to waste in the waiting room just to get in, everytime you have an appointment!!!
Then after being seen by a technician you can wait another 45 minutes to an hour to see the doctor, finally.
Wait time to be seen was very long but staff was friendly.
Brought my mom in for 10:00 appt and 2 hours later still waited to be seen meanwhile people in office were complaining how long it was taking to be seen and then they had to wait even more. Don’t go here it’s like a surgery mill terrible place we ended up leaving after 2 and half hours of nothing
Staff is friendly. Office is large and clean. Appointments are a HORROR. Be prepared to lose HOURS of your life EVERY time you come here. Pack a book, a drink, a snack, clear your schedule for the day……
They are very good. Ace is clean and staff is professional however plan waiting like 3+ hours … pack your breakfast lunch and dinner..you will be there forever
Really poor customer service. Called for an appointment, lady on the phone was impatient and impolite. She didn’t even say bye after ending the conversation, and just straight up hung up while I was still speaking. Would not recommend to anyone, except my enemies.
I just had my cataract surgery on both eyes, and I am very satisfied of how it turned out. The staff was very proffesional, and I would highly recommend Dr. Phillips to everyone.
I watched a receptionist ( I should have gotten her name ) she had her hair in a bun it was blonde she was wearing glasses and was the first receptionist at the desk she was super rude to a patient and refused to him him because he did not …
The wait is horrible, 9:20 appointment, see the doctor for 10 minutes, done after 12. They do good work but they constantly over book. If you come here, be prepared to stay all day.
Thier work is undeniable, however, the appt process and wait time is ridiculous! Every appt is at least 2 hours of waiting…waiting…and more waiting! No matter what you for expect a 2 hour time frame out of your day!
Medical assistant’s are extremely rude and have a nasty attitude. Do not have any interpersonal/social skills. Where do they find these people?? Please find another line of work if you think its ok to tell a 65 year old man that he should …
Appointment was at 2. Showed up at 1:40 and have yet to see a doctor by 4:30. No patient should have to wait over 2 hours to see a doctor. If I could give 0 stars I would – never returning.
Called to make an appointment for an eye emergency for my child, the secretary told me I had to wait until February or March. I once again explained that my child has an eye injury and pediatrician said she needs to be seen asap. The secretary told me thats my problem. Doesnt seem like they care for their patients.
The doctors are great, but the wait times are ridiculous. Taken back for 3:15 appt and not seen until 4:45. They have to find a way to keep the doctors on schedule. He’s a couple hours behind is not ok to say to a patient
Doctor Gabay was patient, attentive, and receptive to my concerns and thoughts. I would definitely recommend her to anyone I know.
Horrible place i had pain in my eyes for a 2 days I called them they said they have no one available and they sent me to a place makes glasses i saw the ophthalmologist there and he told me they do that all the time, cause they look for …
Doctors and staff are amazing but they are overworked. LONG WAITING, at least 2 hours for 10 minutes follow up.
I would have given them a 10 star if I could.The staff is awesome,nice attentive and they really care.I have been going there for more years then I care to mention See I have glaucome,right eye. Pressure up and down a vicuous cylec.My Dr is …
The waiting for this dr office to long. 3 and half hours is insane.
My other issue. They do all this eye testing. They do not give out eye exam …
When I knew my regular eye doctor told me that I needed cataract surgery, I was determined to learn the facts and make sure that the cataract surgeon was the best. After I learned that my regular eye doctor did eight (8) eyes a month, I …
08/19/2019 Appointment was for 9:15 AM, by 11:00 AM still wasn’t called in. People that came in after us and complained went in right away. We got up an left. Much easier to find another doctor than to waste time waiting and not be treated properly.
This place is annoying in that they make you wait at least 30 minutes initially and each steps,
more waiting and waiting. Why don’t they schedule more efficiently?
Long wait times. However nice facility and good customer service.
Horrible!!! Completely over booked, staff cares nothing about patients and when asked why they over book they say it’s because doctor is only here once a month. Well either schedule less patients or get more doctors. Just because he’s only …
I guess you live and die from the lack of a good front and back office of a medical office.
I waited two hours and finally ask the girl the status of my appointment. Her …
I love the doctors but they schedule way too many patients daily. My appointment was for 4:00pm, it’s 8:45pm still here. Really 4 plus hours that’s outrageous, lousy NEVER COMING BACK
My husband got emotional when he saw the results, so elated
7:30 am appointment. 8:30am I walk up to the desk and ask why I haven’t been called after an hour of waiting. She says, “you’ll be called soon, my friend.” No lie. That’s exactly what she said. I waited another 15 minutes. Went up to the …
I had the surgery last week and I can’t believe it is amazing, I can’t wait to get the other one done!
I had a great experience and the stuff was very polite and helpful including the doctor. Dr. Patrl took her time her time to explain the result of the test I was given and also explained the treatment o was going to be on. The experience was excellent experience and I would recommend and can’t wait to come back.
Very disappointed and disappointing how this office is run. The staff is very unprofessional and unruly, should not be answering any phones at all. When you come to this office I advise you to pack your Breakfast, Lunch and Dinner. That’s …
the service here is so horrifying its criminal. leaving you to wait an hour and a half past when your appointment was just to bring you into the exam room and have you wait another half hour to see a doctor. unbelievable. save your time and sanity, they clearly only care about making money and overbooking patients
Great experience. The staff and medical assistants were so friendly. The Doctor’s were also very helpful.
My wife is in her mid 50’s and had both cataracts done by Dr. Phillips. She had them done 2 weeks apart and can clearly see signs with no glasses for driving. Her vision is better than ever. Dr. Phillips staff was friendly and …
Wayyyy Too Long A Waiting Period In Each Area…
My wife just had Cataract surgery yesterday in her left eye a week after similar treatment in her right eye. The followup this morning on vision from her first eye surgery was measured at 20/20. The eye that had surgery just yesterday was …
Had cataract surgery – had problems with blurred vision, was swelling behind the eyeball, that went away. Blurred vision returned, was not swelling, was scar tissue from cataract. I pay for my own insurance and had to pay for cataract …
The people are nice but my results of cataract surgery aren’t so nice. It’s been over a year and I’m still receiving injections because of retina swelling. I have double vision and my eyesight is awful. I have found a different retina …
I have been going about 2 or 3 years now for Glacoma testing. The staff is FABULOUS. I get the royal treatment everytime I go. I made an appointment for my Mother and JESSICA at the desk treated me with such care, respect, and concern. …
The wait time is horrible. They asked us to come in earlier then our scheduled appointment which was at 2. We came in at 12 like they requested and they didn’t take us in till 2. Despite that we came back for the surgery which was ok. But …
I was referred by my Dr. for a consultation here. The technician Michele was super nice…however, 3 hours later I finally got to see the Dr as she rushed into the room ..looked at the computer and literally spent 3 minutes with me…..then referred me to another Dr. I had to make a second Appt for a month later…..
Dr Strauss is phenomenal! Creates a very calming experience. Very skilled and exudes confidence in her profession.
I never have bad such a bad experience like this.
First The staff was so rude to take my information to make an appointment to see Dr. that was 4-5 month ago then the day of my appointment they called me to …
I had to wait one month to make an appointment at 1 30
I arrived at 1 25 and at 2 15 still not seen. Then I ask to see a manager. …
The care may be great but the office is so inefficient. You wait and wait for no reason. Either they are severely short staffed or extremely inefficient with no regard to peoples time.
The staff was perfect , very professional group. Very pleasant to deal with they answered every question I had and made me feel at ease. I definitely recommend them!
THE MOST DISORGANIZED FACILITY I HAVE EVER DEALT WITH. I was referred by my ophthalmologist to set up a consultation regarding what I now know is Lens Replacement Surgery. When I called, I didn’t exactly know what it was called. I told them …
Worst experience ever. Appointment was at 2 told us to come 10 mins prior the front desk never called us until 3. Lack off management experience. Waiting time is a joke, CoVID vaccine list can be easily reached compare to these doctors.
Terrible service. Waited over 1 hour for service the first day and more than a half hour for a check up the second day. Service was for cataract removal for my 91 year old father. Staff tries to be nice but they are basically not able to …
This place can not ever keep an appointment within a reasonable time frame. What makes it even more difficult to accept and tolerate is the way the staff has no regard when you complain regarding their lack of time management. They simply do not care. So, unless you have a whole day available do not come here.
We will start with our last appointment on Friday November 8th my Mom’s appointment as for 12:15pm we arrived at about 11:55 signed in and then waited and waited around 1:00pm I went up to the front desk and asked what was going on. I was …
Over one year ago. Very clean very professional staff. The doctors are the best around. Be ready to get a thorough exam. They can only do so many operations a day. So when you go in and the prep staff is orchestrating you like livestock, …
Horrible wait time. Doctor seemed like she didn’t care about my grandmother’s worries. They damaged her eyesight and will have worsening eyesight because of the mistakes they made during her cataracts surgery. Horrible place, please go somewhere else if you care about your health or your loved ones’ healths.
Waiting time is ridiculous. The staff has changed over the years and have gotten a bit childish and rude. It’s a shame because the doctors are great. Once my mother has her last follow up appointment, we won’t be back! Staff needs to work on customer service skills.
In Aug. 2020, Dr. Maley did my eye surgery for narrow angles. He was gentle and good bed side manner. Little bit of wait in two separate waiting rooms but everyone was knowledgeable and friendly. He came highly recommended by my ophthalmologist.
Cataract surgery was painless and took less than a week for vision to become very clear.
The staff and Dr.Phillips was curtious and explained the procedure and options.
Would highly recommend to anyone who wants excellent vision.
Been coming here for many years. There have been great improvement in the waiting time. Todays visit was a real pleasure. Everyone was super courteous, too!
While Dr Phillips is outstanding and his staff very good the wait times are unconscionable. You WILL wait at least 1 hour for every appointment, even those at 7:15 am, I waited over 2.5 hours on surgery day (90 degree day and not allowed …
My mother Wanda Bielen has been a patient of this office for 20 years. She feels very comfortable with the whole staff , especially Michele.
Had both eyes operated on for cataract removal . Second Surgery was done a week after the first. Had some problems with the second surgery which was addressed. Then Covid pandemic hits and the after surgery care has to be postponed ( no …
Wondering stuff!! They really help you understand what and why they have to examine your eyes. They are really friendly and welcoming love that place I am so happy I want there. 1000% would recommend a friend or family to go there!
very well organised professional staff and i recommend Phillips Eye Specialists, practice for everyone…
Incredible waste of time.
Arrived at 10:30 for 10:45 appointment. It’s 12:10 pm and they are nowhere near telling us when we’ll be seen. …
I am in awe of Dr. Hadley Phillips. He performed cataract surgery on both of my eyes within a week of each other. I have had absolutely no discomfort the entire process. My vision is now 20/20 and I was able to read the smallest letters on …
I came in for screening and was treated very poorly. It was so bad that I wrote to Dr. Phillips and got no reply.
My regular optometrist sent me here due to something wrong with my eyes. Philips Eye Specialists found out the problems and corrected it with laser surgery very promptly. And now I know what I have to do to keep my vision going due to my …
The place is great! All members of staff are very professional and efficient. The waiting time was not bad for a surgery. Dr. Phillips is great. Thank you!
Had Cataract Surgery there Monday March 3rd. I am extremely pleased with the way things turned out! The procedure took minutes it seemed! Painless!!! Dr Phillips is the Best! So great to be able to see again! Office staff ,Techs All people …
The receptionist & most staff are warm & friendly. The Drs only care about talking about money. They tell you that the original eye exam “should” be done for quick results which they obviously get a piece of becauseits an affiliatenext …
Excellent courteous service from all the staff involved. Was a pleasure having office staff be understanding of someone’s medical anxiety and adapting to their needs. I honestly can’t say enough good things about them so I’ll just say…yasssssss!!! Christina gets 10 stars.
Right before the surgery,
they asked me to pay at least a half of the $3,784.24 which is the surgery cost. …
The doctors and they care are great but the long waiting should be corrected immediately. We were there for a follow up at 7:12 am and did not leave until 11:00 am. Its sad because we were not the only ones waiting for so long.
Dr. C is very good with kids. He is very friendly and charismatic. Staff are all very caring and friendly as well.
Phillips Eye Specialists were friendly, they gave me the most through eye exam I ever had. They explained everything as they were doing each test. I had cataracts removed from both eyes. The procedure was painless, and I could see perfectly …
Phillips Eye Specialists are the very best in eye care. The doctors are very professional, diligent, caring, and knowledgeable. The assistants are well-trained, thorough, and personable. I cannot imagine a better place to go!
I cannot praise Dr. PHILLIPS ENOUGH..I HAD SERIOUS EYE PROBLEMS SINCE GRAMMER SCHOOL, I AM 73, HE PERFORMED CATARACT SURGERY BOTH EYES..HE IS THEE BEST!!
My wife recently had cataract surgery with Dr. Phillips. She was quite pleased with the care given and with the results. Her vision is now quite good. The doctor is quite experienced and is renowned for his surgical skills. I recommend him highly.
Just an update, today is 1/25/22 and my mom and I are back for an appointment.. Today is a five star visit.. The wait time was about 15 minutes and Michelle was amazing during the initial screening.. She made my mom’s day… So very nice.. …
I wish I could give them 10 stars. I see many people complaining and giving negative reviews. In my case, the waiting time was about 3.5 hours which was reasonable for something as delicate as the human eye; besides it’s clearly announced …
The experience was so orderly, everything thing ran like clock work.
Believe it or not I had surgery with Dr. Phillips 33 years ago and that’s why I’m back.
Doctor Reena Gupta made me feel real comfort like she care for her patients -& staff was very friendly & professional !! I afert get cataract done
The eating room.cud improvement
My mom had her cataracts surgery done here and she is still not able to see well. She paid extra on top of her insurance to get 20/20 vision and the doctor who referred her said Dr. Phillips did not correctly fix one of her eyes so she …
I know this place has a great reputation however having the receptionist come to the patient in the waiting room asking them questions about their Covid vaccination is not professional and done very poorly. All medical questions should be ask privately and quietly.
It was my first time getting a cataract surgery. On the day of the procedure, I was very concerned about how I would be feeling afterwards. Dr. Phillips and his staff were so gentle, caring and comforting. The anesthesiologist was a …
The staff are nice, but we took the first appointment and i was there at 8am then they put me in a room to wait for the docto after the tests, it took her 45 min to come see me!!!! …
Very satisfied with Philips Eye Specialist from the front desk, their staff, medical.assistants and Physicians are very professional, friendly and they take care of their patients well. Facility is clean and organized.
Horrible wait time. When ask the receptionist at the front they don’t know how long. They stated “you’re next “ but then the doctor goes to a different room. …
Very bad experience, waiting over 5 hours, they haves us a time Appoitments and we never saw anyone, we left without seeing the Doctor after 7:00pm because he over booked… very bad experience
Everyone is very sweet and Dr. Gupta is amazing ! Helped me so much with my eye this year and with getting the right prescription 😀
What a terrible Monday. We arrived early for a 9:30 appointment. The office was crowded, we met friends who had been there since 7:30. My girlfriend was finally seen at 11:30. No apologies, no updates! Sad customer service
I was very impressed with all my interactions. Very friendly technicians and they worked very easily and nicely with me. And the doctor took time to carefully understand everything and to explain everything to me.
I write this review to warn others of the extremely long wait times, despite having a scheduled and confirmed appointment. All in all, expect to be at the office for 2 hours plus. …
I have been a patient of Phillips Eye Specialist for a number of years and I really have very little complaint relative to the service I have been receiving from both doctors and other medical assistants. Dr. Gabay and Dr. Strauss are the …