Get high-speed business and residential Internet where you need it. Phoenix Internet uses state-of-the-art technology so you know your connection will stay up.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
2922 W Clarendon Ave, Phoenix, AZ 85017
When I first joined them I paid for a year of internet service and then a week later they took $936.00 out of my account and caused my bank account to be over drawn by $1000.00 and almost lost my place too live. And I had to get attorney general involved and I also filed a dispute with them with BBB
Great customer service and resolved my issue
Had a couple hiccups with my service and Rocky helped me out over the telephone. I submitted the ticket late last night and he called me first thing this morning. I don’t think you can get any better customer service than that.
I’ve used Phoenix Internet service since 2005 and have had excellent service with Internet, customer service and technical support over the past 15 years. I definitely recommend this company and they are fairly priced as well.
I’ve called 3 times in 1 day, ANSWERED EVERYTIME. Eric is a Great Customer service.rep If you cannot get thru, CHALK IT UP TO O.E Great job guys
That all companies were this easy to work with we might possibly achieve nirvana on earth.
Everyone was so easy to work with, from Dianna Philbin, the sales rep to David, …
Good internet, when it works. Have had little to no internet consistently for about a month and can’t get anybody to fix it. Said it was the router so we replaced it, that did not fix it. They will not send anybody out to address this …
My experience with this company has been amazing. They showed kindness to me while trying to handle my aging father’s account. I couldn’t be more grateful.
Beware…. When asking about pricing the sales people explain the best value is with the 2 year agreement. What they wont disclose is that somewhere buried in the agreement there is a “auto renew” at the end of the term for another 2 years. …
We are very pleased with Phoenix Interent. They provide great service that runs our 6 security cameras, wifi and tv streaming. Their customer service staff is very friendly and professional. We highly recommend Phoenix Internet.
Super helpful, very nice tech support.
If you’re in a rural area like we are in Waddell, AZ and looking for a reliable, fast and quality Internet provider then please contact Phoenix Internet. The actual service is great and customer service is much better than satellite or cable providers I’ve had.
The installers were knowledgeable and respectful. The service was installed almost a month ago and we’ve had no issues.
From the installation of the Phoenix Internet system To our usage this month, five stars is our rating! This company is dependable, personable, and Professional for the Wi-Fi service and reliable continuous streaming of Netflix and You-Tube.
I’ve had Cox. I’ve had Qwest (i.e. Centurylink). Cox had good speeds but the internet had sporadic moments of shutting off and talking with their customer service was almost a monthly chore for me. Qwest had a more reliable connection but …
Excellent professional install and outstanding internet service.
Horrible service… had it for 2 years unreliable signal. called numerous times was told nothing we could do because of tree in the way( why put it where a tree would block signal is beyond me)… had an amazing tech come out today to …
BEWARE! BEWARE! BEWARE! This company doesn’t even deserve one star. Contract will automatically renew without warning. Your sells person wont tell you that but I just did. You will also pay for any break downs because nothing is ever …
The service is good for a rule areas and rarely ever goes down but come on now 15 MBPS for $60 a month that’s outer ridiculous. With Comcast in surprise Arizona I could pay $40 a month and get 100 MBPS their internets overpriced but it works
The window today is between 10 and 1
You are going to be late in 36 min
Peoria …
Phoenix Internet is an amazing company. I’m going through some personal issues and they are working with me. So glad I have them as my new provider..
When I moved I was looking for JUST internet services and a lot of places don’t offer just internet without some type of group offer. When I called Phoenix internet they were very informative and scheduled my services to be installed right away. The internet is fast and a great price! Would definitely recommend them!!
The internet is a little spotty and the people in the billings department are the worst to deal with! They also charge you early when you go on automatic bill pay and when you want to cancel you have to send them an email just to tell them you want to cancel.
Everytime I call issues get resolved over the phone or send someone out for the next day! Really appreciate the great customer service reps that are super patient and always willing to help! Best internet provider I have ever had!
Works good when its not down of course. Still sucks. We use the service at work and tonightwe called cause it crashed. Emergency help line said we had to wait until 8am to run us through a set up to fix it.two months ago the store got …
Have had PI for about a month now and so far so good. Wish they would upgrade their equipment here in AJ so I can get at least 50 mbps, perhaps in the near future. Outside of the limited bandwidth the service and reliability has been outstanding.
When I was set up with their service I was so happy to find a company for my home. Other providers were no help. After several months of great internet, my service started to go down and when I called to have it repaired they did try to …
In the few times I have needed service from Phx Internet, they have been quick to respond and address the situation. Very professional service and courteous staff. My internet service is very good, and as someone who works from home, this is of the utmost importance to me. I highly recommend Phoenix Internet for your needs.
Only use this company as a last resort. Their service is subpar at best. Internet was slow and the combination of using the phone and internet at the same time resulted in choppy phone calls. They blamed this on us of course. …
I love their service and support. Any company will have equipment failures but Phoenix Internet is always responsive and forthcoming about when issues will be repaired.
We have been working with Phoenix Internet for about 6 months now and have nothing but great things to say!! The internet connection they provide is the best in the valley! We have had no down time and not bad connections. We run our phones …
I have been with this company for over ten years. They are the most reliable and professional utility I have ever dealt with. Always easy to get tech or billing support, no outages. I strongly recommend.
We have been in our home for 20+ years. Phoenix Internet is the first company to offer consistent internet service in our area. So happy we found them! Now we can actually stream a movie while our daughter is doing homework…Yes, it was that bad…. Thank you Phoenix Internet!
The only internet available in our area was Century Link. We had 6 – T1 lines and less than 6mbps upload, and that was a good day! We had many, many days when getting online was impossible because of the slow speed. After trying many …
Do not try Phoenix internet they are robbers and will try and make you buy their router for 125.00 or rent it for 9.99 a month. Any router you buy or have they will not allow access to. If you are willing to switch services at a cost of …
My wife tried to sign us up, the guy came out and was having trouble finding the signal. He said he knows he can get it, it was a glitch at the office and he was about to find the signal. The office called him and said he had been there …
I called them to cancel my internet service cause it was down all day and cost my business hundreds of dollars the guy on the phone told me to EMAIL him a letter to cancel the service while the internet was down. …
This is a great company to do business with. Never any billing issues. If ever there is an outage, they are quick to respond.
Only company I would use if your in a remote area & dont have access to the big companies internet services . Thanks again Phoenix Internet.
I have been using Phoenix Internet for over a year now with no problems. I use it for emailing, Netflix, Hulu, live gaming, and much more. They always inform me of new updates and assist me in scheduling an appointment if needed. I highly recommend this company.
NEVER, EVER use this company. Their service is spotty at best and they never acknowledge it is their issue. I stuck with these folks for the two years required on my contract while losing hundreds of potential sales while my/their …
Came out to fix problem we’ve had for months and actually made it worse. Plus tech didn’t clean up after work. Have been with them for some time now and they have been going down hill. Promise one thing and deliver another. Complaining seems to get you worse service. Sp buyer beware.
I work from home and needed reliable internet service which is hard to find in Tonto Basin, AZ. I was using TDS Telecom (DSL) for several years because there was no other viable solution. With TDS, I was barely getting 6 Mbps download and I …
Never been more disappointed in a company in my life! I signed up for Phoenix internet/Wydebeam broadband on June 27th 2016. When I signed up they told me it would only be a 45 to 60 day wait because of the upgrade to the network in my …
Canceled services 2 weeks ago and they say it’ll be weeks until they come out to pick up their equipment. This company was great when they were Wydebeam, Phoenix Internet is a waste of money! Find a smaller internet company if you don’t …
Great service provider. I always add so far! Seriously, Installation was quick and well done. Andrew the installer was efficient, polite and receptive to all my questions and wants regarding installation location and cable placement. Well done Phoenix Internet.👍 …
My neighbor has Phoenix Internet, lives 30 yards from me, but some how they cannot provide service to me. The tech did not mention to me that any tree was blocking the signal. But that was what he wrote in his notes. The tree he was …
So much better then CentruryStink … err … CenturyLink, for so many reasons:
1) Even though the connection isn’t consistent, that is the speed fluctuates, I always have a connection! I’ve only lost service once and that was due to a …
Phoenix internet antenna got knocked down because of the strong winds,they were kind enough to send a tech out who swiftly mounted the antenna back up. No extra charge and my internet is running smoothly again. I can say I been really satisfied with Phoenix internet this year. Thank you.
My WiFi quit working, 1 called and they had a tech out, when scheduled, and he took care of my problem. Quick, painless and professional! I would definitely recommend!
I was honestly scared to change service after reading so many negative reviews. So far my experience has been GRRAT! My initial call was very professional and the tech was right on time. We have lived in the foothills in NE Mesa for 20 …
We are new to the Phoenix Internet family. All the agents we have spoke to and are working with are very formidable and enjoy getting whatever feedback you have to say. …
I love this company they are the best. We completed our contract cancelled services, they picked up the equipment.However I wasn’t home forgot the POE cord, they had billed me for it! But when I called and mailed it back I got refunded.They …
Great customer service and delivery. I had the pleasure to work with Jason and I would recommend and refer him any day. When it came to a consultative experience, Jason embodied that. He educated me on the product as well as hand-held me …
Our business has had internet and phone service with Phoenix Internet for a couple of years. They have been great until recently. Our phone service with them has not been working for a week. I have had several companies out to our site to …
Not the least bit happy. i keep getting kicked off line because of a Dynamic IP and PI does not offer Static IP to residential, and they aren’t at all concerned about a small business. They hustle you into buying the service and so far, …
Stay away ! This company showed up with two technicians and it took them 3 hours for an easy antenna installation. They drilled multiple holes in my wall, of which some were not used at all. Furthermore the technician went during some of …
Phoenix Internet is a small company, but I mean that as a compliment. Because it’s a small company, they care for every customer they have. We’ve been with them since 2011 and they’ve only gotten better and better. Their internet service is …
I never ‘do’ reviews, but i gave this upcoming internet service the benefit of the doubt for a whole suffering year but The service does not work good. i paid the highest price internet and i had nearly 20 work orders. the employees are …
I had Phoenix Internet for several years and switched to Cox. Recently I changed all of my television services to streaming. When I did that, I was getting a lot of buffering from my Cox service making it difficult to watch a movie or …
This has been the worst experience for internet service I’ve ever had, I live in the Tempe area and purchased the 15mbps residential package. Over the last few months I’ve been dealing with horrid reception and quality to the point where we …
Phoenix Internet has been Great for my household.
4-5 people online or streaming 24/7 Hardly Ever have we run into any problems. We upgraded to Phoenix Internet from COX No Regrets…. ZERO
We live on a county island and it is not possible for us to get internet services from Cox, Century Link, etc. After years of using VZW Jetpacks for internet at home, I finally called Phoenix Internet and decided to give them a try. …
Scheduled 2 times for activation and they canceled both times. 1st time they said they called me 3 days before but I have no messages. Another week and a half wait. 2nd time they were supposed to be at my house between 7 and 10AM this …
We have used Phoenix internet for close to two years. I would rate them higher than any of my previously used companies. We moved to an area were the only Internet service was Phoenix Internet. There is one other company possible, but at …
Upon installation of my service, I requested that the router be positioned in the same location as the old service provider router. The technician did not want to run the cable to this location. Now that some of my devices will not connect, …
I was impressed with how much information this company has and shared with me as a customer. I was using satellite internet in a rural area which is horrible for Latency/Ping and thought I had no other option. Finding this company and …
Started having intermittent internet service in the last couple days. Damian was very helpful in determining the signal and equipment were good. Stated TP-Link router owners (like us) were having issues possibly due to a firmware problem. …
We recently switched our service to Phoenix Internet and have been thoroughly impressed with every aspect of the process. Installation was done very quickly and professionally and was a seamless switch for us. …
The service is fantastic, the company us great and easy to work with.
I am very pleased with my service. The installation was very smooth. Scott did an outstanding job with installation. He placed the receiver where it is out of sight. I love that is always up and is unlimited! A flat monthly fee with no taxes or fees added. I highly recommend.
Long story, but here we go…
If I could give them 0 stars, I would. I have never dealt with such a horrible company. I live in a rural area, so I can’t get any of the big internet companies …
Phoenix Internet has been a real lifesaver!! When Cox was not in our area, and CenturyLink could not get us enough speed to make even a phone call, Phoenix Internet came in and got us up and running. The speed is excellent and we have no …
Happy to report, that we are now onto a new tower, and have the latest equipment installed. I have been with Phoenix internet for I guess now a decade, they have always tried to provide us with a great service …
I am beyond done with this awful provider, I have referred numerous people to them too, a giant regret of mine. I have been without internet for over a week! Today the technician finally showed up and I was informed that for them to service …
The service is fast, and the latency is low. I can stream 1080p without breaks. My service stayed stable through a thunderstorm! Customer service is friendly, knowledgeable, and professional. I’m very pleased with Phoenix Internet! I highly recommend them! A+++
I was with this company for a year and three months and then the problems started. I was forced to move due to a fire on an adjoining building that shared the same property. The landlord asked us to move and I was given 30 days to move. …
These people are very nice. They have skills and know how to use them. Darian in technical support called me after my service appointment to check in. I appreciate that so much. Keith came to my home and repaired issues with the router. He …
So far it’s been great! I live in Payson and there are not many internet service providers and most of them are horrible. I stumbled upon Phoenix Internet through a chat site and figured I would give them a try since local companies …
They are very awesome! We are very happy with Wydebeam Broadband. The installation was professional and on time. Carlos stayed until he was sure it was working and we were are satisfied. The sales team (Will Fisher) was very helpful. …
I have been able to work from home and stream tv without interruptions. So much better than Hughesnet. …
Phoenix Internet called a couple weeks ago to tell me they needed to come get up on my roof and move my antenna for some tower upgrade they’ve done. They said I don’t need to be home. They came this morning and did what they said and left. …
Can’t even watch a show for 30 minutes without losing service/connection which makes the half hour show 1:07 hours. What a joke….
Absolutely the worst communication and customer service I’ve ever experienced. Almost impossible to get a hold of and when you do they usually are not the person you need help from. NEVER a callback. Their lack of communication in removing …
Never had good service, customer service was very bad. Tech support was rude. Had a very bad experience will not recommend Phoenix internet to anybody. And l will never paid that early termination fee after 3 days past my month. Im on disability and dont have no extra money.
Service is remarkable. Installation was done properly. Will recommend to all. Price point perfect.
They came and hooked up equipment but I told them not to hook up for use till the 3rd of April, that was when I would move in.
Well today which is the 20th they showed up to get there equipment and demanded …
Thank you Phoenix Internet for provide, fast & cost effective service that we can trust. Our customers are happy with their service as well as the speedy install. Thank you for the great communication and know we will always consider your services when doing installs in your market.
I just got it installed today but Phoenix intermet has really good customer service that is really rare to find anymore. Two previous service companies came by my house said they couldn’t service me so I called up PI. They were two weeks …
Not only does the Internet Service they provide allow me to work from home without interruption and at speeds that are amazing the Customer Service (David) if I do have questions or concerns is prompt, polite and always available! I recommend them 100%!
I have not had internet for 8 years. I heard of phx internet & I am really happy with their service
We have only had PI since January and so far Iam impressed. Last week we had one of the installers to come out and trouble shoot a problem with a wire. He was professional and efficient and had the wire issue resolved in no time. I wish we wouldn’t have waited so long to switch to Phoenix Internet.
The technicians, Angel and Trainee, Parish were very efficient, easy to work with, professional, polite and knowledgeable. We were moving our dish to the roof, and, as Phoenix Internet does not work in attics any longer, they were very …
Had minor troubles with the service and kept calling tech support. They came out twice and got the service running again. Other times we would reboot the system and get it running. Eventually I just rebooted without calling. I continued …
Called for service and got it installed within the week. So far so good, and I am very happy with the service. Price is super reasonable compared to other companies.
Have had Phoenix internet now for approximately 2 years, their service has never went out in that time accept for once, when we had a huge monsoon blow through in August this year and the dish blew off the roof, never to be found! They …
I was quite tired of Century Link, their slow speed, price and reliability. I received a flyer in the mail that Phoenix Internet was available in Payson. I called and talked with Matt and got all the details. I had Phoenix Internet …
I had Phoenix internet for almost to years and I kept it for the price. However customer service was always bad and unresponsive. I am glad to be switching internet providers. I wanted to upgrade and was sent forms only to find out three …
Our installer Chris was fantastic. He was very careful on our roof as tile shingles crack easily. He was very professional worked quickly. We have had the internet up and running now for about 4 days, so far no problems. I will update if I develop any issues.
Actually just bad internet if you have any interest in gaming whatsoever. Constantly disconnecting every few minutes from the internet but it will stream things just fine in the other room. Pc is sitting next to the router and it runs the worst in the house. All these reviews claiming its fast and stable?? Where?? How?
Phoenix Internet is garbage. A scam. $80/mo for internet speeds that are so far below usable, I’d hazard to call it dial-up. 11Mbps? Seriously? On top of that, they dont even allow you to have access to your own router. You have to call …
please beware this company will find any way to take money from you even after you cancel your acct. I ended my services with them and over a month later they charge my debit card over 40.00 and they claim it was for a cord that belong to …
The experiences with Phoenix Internet have been top notch. The folks working in house or out are exceptional. I really appreciate their professionalism. Highly recommend.
Very pleasant young tech. I’m almost 83 !I told him I new nothing about wifi ,he said he would help me. I live in an RV, I said make sure you don’t run the cable where we have to close the slide. He installed the cable,set up the router . …
im really happy with the service. Its affordable and services areas without the major ISP’s
Just terrible! Weekends are fraught disconnects and slowdowns . It takes an hour thirty minutes to stream an hour movie due to disconnects, stalls, buffering. Customer service is closed evenings and weekends when your service doesn’t …
Extremely professional technician installed a new line of service and repaired an old line. We now have excellent wireless internet service throughout our entire house. We have been customers for almost 11 years and the technical support …
The installation tech (Brandon) was super nice and the installation was done quickly and professionally. My internet now works flawlessly! I live in North East Mesa near Las Sendas, on a county island so we don’t have a broadband …
I upgraded from the basic service to help increase speeds. It seems to have worked and, has me considering a future upgrade too.
The worst company you can get internet with, I had internet with this company over a year ago and when I sold my trailer I canceled and they found whatever reason to charge me a fee for a cord that I was never to figure out what it was so …
Been a customer for almost 5 years but not solely by choice. Never missed a payment.
I don’t have many options for internet where I live and they were the most …
Installment was successful and very knowledgeable service personnel.
With my wife and I both being Educators, it was extremely important to have working internet that could support us during these virtual times. Phoenix Internet has provided us with reliable internet in a rural setting. We were pleased with …
, Is might be a lien associate, Lori. She has help me extremely, when I needed the help because I have kept my word to her and to Phoenix Internet. She’s awesome, she’s professional, and she’s there to assist in with a helping hand. Lori is …
I have been waiting for Phoenix internet to get into a position to serve me for several years now. I know they already could serve a large portion of this area, but I was left out. Will the installation of a new tower, I’m in business the …
Trash of internet. I’m aware of how much I’m supposed to be getting of internet but not even that I’m getting. I thought CenturyLink was bad this company is as bad as them.
They took care of my internet problems, very quickly very efficiently. Very happy.
We’re purchasing a home and it’s currently using Phoenix Internet. I’ve called twice and been put on the call back list. The support/service department transferred me to someone and I called back a few hours later and tried billing only to …
We stream most every evening and the service has eleminated all buffering issues
I’ve never had more problems with a company than this. They keep telling me it’s my equipment, but I’ve keep purchasing the recommended routers Phoenix Internet tells me, and consistently have signal that will just drop for hours at a …
I have had Phoenix Internet for the past 4 years . We called to see about upgrading our current plan to something higher since I work from home . We spoke to Devyn and he got us an appointment with in a few days for our upgrade . Devyn was …
If you are thinking of using Phoenix Internet DO NOT DO IT!!!!! Our tower is in our community what is the excuse now. It took me 40 mins to get into the internet just to do this review. Wind, Clouds, light Rain or a sneeze the internet is …
Absolutely horrendous service.
Couldn’t get install scheduled. Was told REPEATEDLY someone would call me and that never happened. Had to call them. …
We have worked with Phoenix Internet for years. We have relocated several times during our engagement, and Andrew V. and his team made this effortless. While other carriers made commitments that they could not keep, Phoenix Internet …
Phoenix Internet is the best ever! Their customer service is phenomenal especially Dyson! I hardly ever have issues but when I do they fix it every single time and I do not over pay for the service. I highly recommend them!
Brandon and Tim arrived as promised. Found the signal, installed the equipment professionally. They succeeded where other providers failed. My previous provider stopped service without notice. So it’s is exceptional to be back on the …
Our start with Phoenix Internet was a bit problematic, but Eric quickly resolved the issue. The installers who came out to our house were thorough and patient, as the installation was more complicated and took much longer than they …
I have vouched for Phoenix since we got them- recommended neighbors saying it was the best for our area- that is until now. They have VERY CLEARLY let me know that we do not matter as a customer. Our internet went out on the 3rd with a …
I signed up and was told I could cancel if I had problems with it for a minimal charge. It was constantly breaking down. I had to get a different internet provider. When I went to cancel they tried to charge me way more than they said it …
Big shout out to Tristan and Jeremiah!! They went above and beyond. They were very friendly and professional. Thank you so much guys!!!
When is the last time a company absolutely, completely surprised you with amazing service? Every tech company I have worked for wants to think they provide great service but few come through like Phoenix Internet. I have been a happy …
Terrible follow up on consistent internet service down times. We had to terminate early and Phoenix Internet insisted on us paying over $150 in early cancellation fees despite my best efforts to work with them over many months to resolve …
Phoenix Internet you get what you pay for however they have a gentleman in the service department that is the most unprofessional person I have ever dealt with. Long story sort I only needed service for a couple months but ended up having …
We were having terrible issues with another provide and service going out all the time. Not with Phoenix Internet. They service is 99% working. I can talk to customer support within minutes of calling. Best part – their prices don’t change every few months to be re-negotiated! Keep up the great work!
The customer service and internet I have received has been stellar. My representative is extremely friendly, professional and responsive. My technician for set-up was also fantastic. Everyone I have worked is knowledgeable, my internet works great, and the price is very competitive. I highly recommend Phoenix Internet.
I have been very happy with Phoenix Internet. It’s so much better than the one we had. The installers where very professional and friendly. would recommend this internet to anyone.
We recently moved to the far East valley and have been looking for an internet provider since. Here’s the list of companies that don’t have services in our area: …
Rocky store associate is the reason we will be finding another provider. Called in for technical assistance and was called names and told it was too early to really help me. There is no after hours support and their internet only …
I have been with their service install was great everything worked out really good we’re really happy thank you
This service is a joke. No wonder you have to sign a contract for a year…..we frequently drop services almost since it was installed….we work for a different internet company and know how to internet, but no matter how many times we call to …
I’ve had the most exemplary service at Phoenix Internet and especially your Customer Service Representative Lori M. She is your number one asset! Not only did she resolve my problem but she told me about your referral program which I had …
Worst internet provider I’ve ever had. Their tech support will tell you nothing is wrong when you’re only getting 60% of the advertised speed. Then they won’t let you talk to a manager while talking over you. They will lie and tell you they …
I am giving a 4 star review as a new customer based off of Brandon, Devin and Carlos. Had the WORST customer service experience with Dyson today who had me infuriated and close to tears. I was told someone would be out today between 2 and 5 …
Worse customer service ever they never follow up they cancel technician appointments even after we told them multiple times that our internet issues are not resolved not a single rep has been helpful it has caused so many problems that I’ll probably end up having to go into office
We received first-class service for our internet service installation. Brandon, our technician, was professional and technically adept for antenna placement and running new cable into the house. He explained everything as he went along, and …
Keith from the customer service department was excellent in helping me with all my questions and David from the sales department answered all my questions and was very helpful.
Have 2 lines for me and wife to work at home. Connection is awful. Pay for 50mb and I get maybe 10-15. Call them and say there’s nothing they can do. Pay $200 a month and they won’t do anything about connection.
David was extremely friendly and great to work with. The installers that came out were also efficient & paid no mind to my questions and curiosity during install.
Not sure when or why the got rid of the 30 day no fee cancelation policy on their 12 month contract but it’s certainly telling of their company.
This Internet worked well. Unfortunately if you have a problem there is no one to talk to after 7 PM, or no weekend assistance. If you have a weekend problem it will stay that way until minimally Monday. They said they called me back, but …
Run do not walk away from this company! Customer service is no existent. LORI in billing will never respond to inquiries. Six separate emails were sent with no response. You will call and speak to a agent who will open a ticket that will …
We had Phoenix Internet for about 9 weeks and have not problems with our service.
Phoenix internet was a real pain to work with ! The technician that put in my service was very courteous and very polite and got the job done in a timely manner. But when it came to trying to talk to somebody you got the runaround. And when …
Living in a county island we do not have many options for internet. I tried Hughes Net before and it is really expensive and has data limits. Phoenix Internet had quick installation. The speed is wonderful! Able to have multiple devices going at the same down with no slowdown on the downloading.
I talked to Dianna and she was very nice, then the service installers called set up my appointment they’re scheduled 2 weeks out I talked with them yesterday about our install date and they gave my appointment to someone else would be a …
I had set up an appointment to “fix” whatever the cause was for my internet being down almost three weeks out, but Phoenix Internet continued to call and offer to move the appointment up as they had time slots come available. Everyone was …
I live in a rural area so I was estactic to see that I could 50 mbps down here when everyone else was getting like 10 or 15, but it’s 100 dollars a month and it’s hardly ever at 50 mbps. It constantly goes down and the customer service is …
I’m using my phone service to write this so there’s that I paid for the highest plan of 50 download and 5 upload but I’ll be lucky to get half all for $90 I don’t even know if I have a contract but they better not charge for cancelling …
Do not recommend, nothing but problems with this company. Customer service representatives don’t know what their doing, always tell you that you will get a call back and never do. We requested a service move and it took them a whole month …
The best service I’ve had since 2016 when I moved to the area.
Installer was very knowledgeable, helpful & respectful. …
Generally a decent company to deal with, that is until you have an issue over the weekend. Customers with issues over the weekend are forced to wait until Monday to speak to anyone. They have a third party answering service that is pretty useless in getting you the help you need over the weekend.
If you run a business, look for ALL other options before signing up with this company!!!! When the internet is down, there is absolutely NO rush to get it back up and running!! They come when they come and usually their available time to …
2 words, Star Link order it. When it comes ditch this .
I have starlink in a cabin that never fails. Phx internet constantly fails. Daily, Ever few hours for 5 minutes or a couple hours . …
Worst service and customer from the start. They couldn’t get anywhere near the speeds they said, service always dropping. Called and talked to tech and they put in a work ticket and said they would call but never did. Then when I called to …
The guys Darius and Rocky are absolutely the 2 worst uneducated people to deal with. Rocky had an attitude and when questioned about his tone he shut our internet off. Called back and got Darius, asked to speak to a manager and Darius said …
Besides minimal too no service since September 7. The customer service is about as bad as it can be. There is no Tech support on the weekends. No punctuality They first told us it would be a week to get someone out to troubleshoot. …
After frequent problems with our previous ISP we switched to Phoenix Internet. We have been very pleased. Has worked flawlessly. No problems streaming. No outages. Happy, happy, happy.
Been working on my new computer problem a couple days received no help from HP. So called Phoenix Internet and the representative I spoke with helped me, cared about my problem and graciously helped me. He showed kindness and knowledge. …
While we’ve only had the service for five days, so far we’re satisfied. We even had a storm, with wind and rain, and our service lasted. Fingers crossed this high quality continues! …
Good customer service and great tech support and installation. Clean, friendly and professional workers. No mess left behind. Even though we are 2 hours from Phoenix and down in Tonto Basin tech showed up when they said he would. Got the service we wanted and no pushy sales to upgrade for more money.
I called to ask about cancelling my service since the house is now vacant. They were able to schedule an appointment two days out to pick up the equipment. It was not until after the equipment was picked up that I found out they wanted me …