Physicians Immediate Care, also known as Physicians Urgent Care, is a Midwest leader in urgent care and occupational medicine. We are dedicated to providing affordable and convenient healthcare to the communities we serve. We are fully equipped to provide X-rays, lab tests, medical exams, minor procedures, and treatments for non-life-threatening illnesses and injuries from our state-of-the-art clinics. With our advanced technologies and expertise, we provide safe and reliable care, with the most robust COVID-19 safety protocols of any urgent care provider in the Midwest.
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
| Friday | 8AM to 8PM |
| Saturday | 8AM to 4PM |
| Sunday | 8AM to 4PM |
9701 W Higgins Rd Ste 270, Rosemont, IL 60018
Very organized and the personals were su0er polite and professional
I went there for drug test for my new job
Took me 2 hours for drug testing and physical even though I had an appointment online.
Great knowledgeable doctor. No waiting time. Made me be at ease.
I can’t believe how much time they spent with me and showed that they really cared! I have been here multiple times and will continue seeing and using this office. Thank you
Incomplete routine diagnostic approach. Didn’t check my temperature. Still took a longer wait time though it’s not busy yet when I checked in.
I was seen at this location and they have very friendly people. I waited about 5mins to be seen and I was out by 15mins
This clinic would not accept Cobra. I would not use this clinic even if I had to pay cash.
Friendly staff! Provider very personable and nice!! Minimal wait time .. overall great service.
Very rude front desk and ridiculous pricing. That’s what it means to hate your job for this front desk..
Very nice staff. Well organized, on time and very good Covid protocol
Thank you for taking care of me with nice and kind staff.
I don’t like the double charging!!! My insurance pays a portion and I pay my co-pay that should be it.
Wonderful experience! Excellent doctor and excellent staff … wait time was 👌🏽 …
I just took my wife to physicians Immediate Care after a fairly bad fall. We could not have asked for a better experience.
This place was fast and a great resource to have locally. Everyone was friendly and efficient.
Waiting for few hours?
And nurse are so mean.
Terrible place.
took way too long just to get my hand checked. waited 30 minutes just to see a doctor. felt like all i did was wait. spent over 2 hours just for a sprained thumb……
I was here for drug test from my work. I was the only person in waiting area and I waited for an hour. hospital across the street is much faster
Awesome immediate care. Accepts all kinds of insurance, Doctors and nursing staff are fabolous and value for time and money.
Do not waste your time. Very Slow and staff is incompetent. Doctor on staff does not have anything to smile about just upset at the world. Too bad lifes short
When i came in it said no wait online. Then when i checked in the screen said 0-10min. Now one and a half hours later and NO DOCTOR! Plus there was no one in the waiting room before me and only one after!!!! Awful!
Like that you can schedule appointments, staff friendly and professional.
Polite staff, knowledgeable, clean facility, and fast but i didn’t feel rushed at all. Loved Anna she was so helpful. Thanks
Great place and there open on Sunday
Great service and fast
Much better then emergency room …
This place is great! Had to get tetanus shot that my work paid for. The whole staff was very accommodating, nice and professional.
I had great experience with physicians immediate care at Niles IL and dr. Richard Dahl there . The staff are great professionals as well.
Terrible I waited an hour for a doctor to see my back pain.. through the whole 2 hour experience I was still In pain and prescribed me meds that i already was taking.. absolutely awful
I was on appointment at 4:45 pm I still need to wait for more than 1 hr. If I really don’t feel good I’m on pain already.
Waited over an hour for a pre-employment drug screen. Staff doesn’t know how to prioritize patient care and are extremely rude.
Friendly staff. Fast service got in and out on a Sunday afternoon.
The service was fast and complete. Doctors and. Staff outstanding
I brought my daughter to the clinic for a cut. The staff was very profesional and polite. Great Service !
Very quick to respond and take care of my needs. They were very helpful.
The ladies working at this Physician’s Immediate Care are wonderful. They were kind and understanding.
The staff is always friendly and nice. The place is clean. I reserved a spot online and was in and out in under 30 minutes.
Excellent service nice staff
Very great experience for the few times I had to go! Staff was extremely polite and professional, and the facility was very clean. I highly recommend them!
Very nice
Very unorganized at the front desk, also front desk was very unprofessional by blurting out loudly to walk ins on how long the wait is. Also gave me the wrong drug urinalysis, now I have to retake this urinalysis.
2 hour long wait time with absolutely nobody else in the waiting room, took money for the co-pay before they even saw me. Only go here if you HAVE to.
Doctor/nurse was nice. All the others needs to work on customer satisfaction.
This place is horrible. I waited more than an hour to see a doc , even the doc came to check me so late . It was very exhausting. They should organize somehow the time for the patients .
He do nothing but charge me a lot
I love the fact that you’re in and out compared to going to the ER
I made my appointment and was taken the same day. Staff was extremely courteous and efficient.
The girl who took my urine sample, gave me my shot, etc was absolute rude. Comments to me were very unprofessional. Can’t believe she’s in healthcare working with the public. GO ELSEWHERE!!
Worse experience ever. They are rude. They treated me poorly and I will never go there or send anyone I know there.
Staff was nice and friendly highly recommended for others patients
Did not meet my expectations
As busy as they were the night I brought my son in the girl at the front desk was very nice and helpful and we really didn’t have to wait to long
Very happy with my trip to Physicians Immediate Care. I scheduled an appointment for my strep throat and it was taken care of quickly.
My Doctor was very thorough, polite and answered all my questions
Very happy staff professional dr Rojas was very kind front desk Angel is just wonderful very satisfied
Very quick. I only had to wait 10 just to get drug test
I took my crying and in pain 2 year old granddaughter here. They were so very kind and caring to her. I highly recommend this care center to all! 🙂
Everyone was very efficient and professional
Very good service
Dr.staf very good
Thanks very much 😀 …
Staff is great .. Always welcome you in w a smile . Thats key to making a Dr’s Visit smooth . Very knowledgeable and caring .. 10 stars
The staff was very professional, the procedure was quick, and I didn’t have to wait too long. I’ve been there before and will still recommend it 👍 …
Very nice and clean and friendly
The whole team from the front desk, to the nurse, technician and the doctor were very professional, attentive and friendly. Will make this my go to clinic!
I was very fortunate to meet Dr. Shanahan as my medical provider. He was very knowledgeable and confirmed his diagnosis with an x-ray. The whole staff was wonderful.
Very good experience. Keep it up
They always take me even when I don’t have an appointment. Fast service and all the nurses and doctors are very nice! 👏 …
The nurses were really nice and patient. The doctor was great and really fast.
Doc says d she was prescribing me some medicine on Friday when I was there today is Sunday and called Walgreens doc still hasn’t put in the order
Polite, professional and compassionate staff. Doctor was very nice and down to earth, not stuck up or rude like many Doctors. Only minus is wrongly done paperwork.
Medical staff are professional and patient under tough circumstances.Thanks for the quick recovery.
Everyone there was great!!! They are all over work and very under staff!
The staff worked quickly and efficiently to diagnose what was wrong with me. Dr. Epner was very knowledgeable and professional. I felt comfortable asking questions. Great service! Great experience! Thank you!
Was seen for blurred vision, the dr. Referred me to the optometrist at the VA and also contacted my primary. Nice that it was only a couple of miles from my house👍 …
The staff is very friendly. The dr did all the possible tests that could have cause fever. Really good service. Always my go to clinic
I’ve been to Physicians Immediate Care about 4 or 5 times now. Simply stated, Top Notch!
Professional, friendly and sincerely seem to care (thus the name, haha).
I highly recommend.
Dr Rojas is very affectionate , i came here yesterday for bronchitis and she immediately know how to treat me . she is very caring and spend time with me.
Nurse was very nice and a good listener. Dr. was able to quickly diagnose my issue. Overall a very good experience and recommended when in need of quick help.
Won’t see me because my card go declined. So if anyone get sick around me you can thank immediate Care on golf road. This is on your hands on physicians Immediate Care.
My experience at Physicians Immediate Care in Niles, Illinois was very good. The staff were very professional.
Staff members are very professional and courteous. Doctor was wonderful. I felt very comfortable with everyone who assisted me. Great experience!
I’m hurt all the time and have been to many clinics over the years. Physicians Immediate Care is probably the best I’ve been to. The doctors are incredibly thorough and knowledgeable.
I was satisfied with the care. Health care technicians and physicians are really professional. But the waiting time was little long. Thanks
The service was great, but the wait time was over 2 hours. There were very few people waiting to get tested.
Everyone was very nice and accommodating can’t complain about anyone. Although the wait to be seen was a little too long, considering I had a appointment.
I came there for an infection in the cartilage of my ear. I didn’t know what the problem was until I was assessed by PA Dahl. He took the time to explain everything about the treatment. I had to return 3 days later due to the fact that I am …
If you go in with an urgent need to see medical help and you’ve timed it right – you should be ok with this place. If not, you’ll want to reconsider your options and go somewhere else. That said, the doctors and nurses are professional, skilled, kind. Caveat: Make sure your insurance covers visits here.
Very good experience. We often opt to use immediate care now instead of the regular doctor’s office – nice and very competent doctors, practical and balanced care, not a lot of waiting if you make an appointment.
I was in the exam room in less than 10 minutes. Everyone was fast and on top of things. There were plenty of people doing different jobs and moving thing along fast. I was happy with how they treated me.
Staff very rude, torn up furniture, spider web behind TV. Gave a valid identification and was told it is not valid. Finally saw the doctor and after waiting 2 hours prescription wasn’t sent to Walgreen. Patient suffered all night ….if I …
The staff here was great. Very caring and empathetic when I needed it. Would definitely use them again.
Horrible Horrible Horrible place. I went there for covid test they told me to wait 2 hours then I waited more than 2 hours then I went inside they told me to wait til 1 30 which is 2 more hours and the lady in the front desk was really …
There are better places for immediate care than this, like Northwestern Memorial Hospital Glenview Immediate Care on Patriot Blvd. Plus, they never send a bill! You have to sign something agreeing that they will automatically charge your …
Professional and well organized! I easily made an appointment online and was in and out for my DOT physical. Thank you for the great service!
There were dirty tissues laying around in the waiting area. The woman at the front desk was sick and unfriendly. I did not feel comfortable, so I left without being seen.
Went on thursday evening at 6 as a walk in, got in at 7, had the paper works ready for meds by 7:50 pm or so. They close at 8, so I figured they would send the orders but when I went to Walgreens they dont have any orders and they forgot to …
Very thorough exam. Clean facility and friendly staff.
Very unfortunate experience: the doctor and nurses were great, but the front desk lady made everything almost unbearable with her incredibly rude attitude. I just feel so sorry that she had to behave like that and hope it would change.
Terrible customer service. Very rude and cold and impolite. Terrible attitude from the front desk woman. They most certainly do not have consideration or care for the patient’s health and well-being. I wasn’t even able to meet with the …
I am a nurse and this immediate care center is by far the best one I have ever been to. Very knowledgeable doctors and great customer service. You might need to wait in the waiting room for a while, but it is worth the wait.
Slow as molasses they don’t care about people waiting forever go somewhere else
Shady Place. They communicated 165$ as the price they are going to charge me and they sent my insurance 225$. They won’t reveal the amount they are going to send the insurance upfront and leave it to your guess work. If the insurance is not …
It was all good with the visit until they couldn’t figure out how to use the billing system so I left them my credit card information which they forgot to charge. I went on active duty for the US Army only to find out that they had marked …
I was amazed at the ease & professionalism of signing in. The care I received was efficient with caring heart. I definitely would go back and recommend it to others.
Awesome for us since we were visiting from Florida. A strep throat scare for one of my children and they were quick to register, quick to assess, and very friendly from the front desk to the nurse and doctor we saw. Thank you for helping us!
My appointment was set for 5:10 pm. It’s now 6:30 pm and I’m still waiting. So much for “immediate care”. If I didn’t feel so sick I’d just leave. …
The service was protected, safe and courteous. One of the registration clerk, was very helpful and informative to ensure that I get the service that I needed. Thank you, I apologize for not remembering her name.
Cannot recommend this location enough. The staff was extremely friendly. I felt bad for coming at the end of the day, but they stayed close to an hour after closing to make sure I was taken care of. Thank you so much!
It was very organised and I felt safe and they didn’t want me to come in but I explain to my mom had dementia so they let me in just you know could use the washroom because I wasn’t getting tested
Ok people be aware of this scamming facility, they will charge your insurance 4 times of the amount if you don’t have an insurance, I learned the hard way from those scammers not to mention the physician who saw me had no clue and she …
The staff is really nice here and they were quick. The prices are reasonable and it’s in the neighborhood. You can’t get any better than that. I was in and out on a busy day vs spending 3 hrs minimum in the ER just to get in to finally be …
Rather a good place when you can’t get an appointment with your PCP.
Facility is clean and staff is efficient overall. I went fur both injuries and …
Good service, wonderful staff, saved me an unnecessary trip to the ER.
A little bit more than a year ago, I had to go to the ER for a GI bleed. Ended …
Edit:
2/24 Recently called to get my test results from 2/19 cause I’m still experiencing symptoms. They put me on hold for 10 minutes. I call back and they don’t even …
The staff is professional and listening to the pt. The waiting is another story. We were told initially that the wait time is 2h and we ended up waiting 3h and 40min!! Why don’t they have a dr seeing scheduled pts and a dr seeing walk …
I accompanied my brother here for a pre-employment drug test. We waited 3 hours to be seen. The receptionist was impolite. Once the tests were taken, it was okay. The doctor was nice. I would not recommend this place.
So the wait time overall was fine. But I was coming here in order to miss all the people coming later on from work. So I couldn’t go to the bathroom, okay that’s normal, right? Then they give me water and say I can’t have another one for …
Very nice personal and dr was great!
Web visited other Physicians locations with excellent customer care. But in this location, due to starting with a new insurance today and having only the member ID and group number but not the physical card, the receptionist didn’t want to …
A lot of miscommunication with front staff. Waited on car until called and told to go through double doors. Guy behind desk waves me off to other door. Walk in and the two at counter look at me like what am I doing I’m here. They both look …
Professional, trustworthy care and same-day appointments for c19 testing and results.
Took my dads appointment for 3:15 p.m. and brought him in 15 mins earlier to avoid delays. Its 3:40 p.m. now and not even roomed in. Too much wait time! I would not recommend this location if you need to be seen quick on time. …
I got an appointment same day and was checked in quickly after arrival. Each staff member was great and I was in and out of there quickly, but the appointment wasn’t rushed. I was given all of the information needed.
Check in waa done via phone.. everything went well. Service caring
Very friendly staff and thorough. However, they were incorrect on the diagnosis and this sent me running to the orthopedist unnecessarily in an urgent manner.
Staffs are very friendly and knows how to calm a nervous child.
The front desk girl shows no sense of compassion or not even an oz of enthusiasm. Rude and stand offish. One comes in feeling nervous and scared especially coming in for my toddler. She had no sense of comfort towards patients. The nurse/Doctor were a lot sweeter and compassionate.
I came here because it had a very small waiting period for walk-ins. Everybody was super nice and my dumb ear was unclogged right away after the doctor took a look inside and went, “Yep! That’s well and clogged.”
Everyone went out of their way to help me and the concern they had for me made me feel special!!!
Physicians Immediate Care is awesome. The entire staff is very professional and sweet. It’s simple to get an appointment either by phone, internet and even walk ins are welcomed. Will definitely recommend this office to everyone.
My experience was great! I didn’t know what to expect and it blew me away.
I’d sliced into my forefinger with a sharp knife. There was a flap of skin with tissue attached to it. The physician sewed me up, told me I’d need to follow up …
Great urgent care. Ive been here twice, both for a sinus infection and was in and out in an hour. The staff are friendly and efficient. Expect to wait for the whole process but in the end they help me feel better so its a wait i dont mind doing. I also went here around 4 both times.
Niles Physicians immediate care on Golf Rd.:
So I made an appointment online for 11:45am today 11-22-2019, And even though I …
Everyone there was kind & compassionate, P.A. Victoria Wolfinger, who was always concerned about my discomfort during my 15 stich suture procedure, was kind, thorough & informative, letting me know exactly what she was doing and the reason for that action.I would wholeheartedly recommend this facility 100%.
Love Love this place. I have a 2 year old daughter and this is the go to place when those boo boos happen or the days where the sniffles kick in! I have also gone there several times because of ear infections etc. Longest I’ve ever waited …
I went to the clinic for Covid test without any appointment. I got a full check up and was served awesomely. I was very 😊 …
My son needed a physical for school. We were helped quickly and efficiently by friendly staff. The front desk person added a coupon without my asking, which made me feel that they value their patients The doctor was kind, friendly, and great with my son. Overall I was impressed and highly recommend this office.
I just waited for half hour may be because it was Sunday. The facility is nice and clean. They accept most of the insurances. Nurse was so helpful and very patient. I had met doctor Khan, I would give him 5 stars. He was so friendly and helpful. Will definitely recommend this place.
Fast and easy care. Front desk was attentive and nice. Dr. Rojas was very pleasant, easy to talk to, and got me the care I needed to get better. Overall, great team! Thank you.
I appreciate the professionalism and adaptive measures put in place to both serve patients and mitigate the possibility of cross-contamination. …
Went with my mom who had a minor injury. We were able to see the doc in 15 min and X-ray within the facility. The whole staff was very friendly and professional and really cared about the patient’s comfort and well-being. Convenient location and hours – no brainer to choose this urgent care over crowded emergency room!
I work in healthcare and this was the worst experience I have ever encountered. I had to explain myself of why I was there to 3 different people, and then I was barely looked at and told to get some otc medicine. The “nurse” who checked me …
For being called an immediate care facility, we waited over an hour to even be called in to the back. The ‘doctor’ didn’t even see us until after we had the test done that we needed, though his medical student was very good. We waited over …
I suddenly had pain in my kidneys and went to the nearest doctor. They took me quickly, had an X-ray and some tests. This is the best way if your problem is not enough to call an ambulance, but you want pain relief. Thanks for the professionalism!
2 hour wait for my child with an ear infection. No point in reserving an appointment. Horrible communication regarding the wait time. My child was never seen and had to walk out. Don’t waste your time at this Niles facility. Worst service ever experienced!
No one is perfect that’s why the four stars but this was definitely a good experience. After I sliced my hand, they rushed me in while there was a two hour wait time. Greatly appreciated!!! …
Very happy with service, advice and results of procedures and prescription medications.
I had an appointment. Very nice crew to work with, but I got in 2 hours later. I understand that they were falling behind, in that case send un update and change the appointment for a later time.
I visited Physicians Immediate care on May 03, 2021at about 4:30 pm to request for a refill of my maintenance medicine (Metoprolol 50mg) which they prescribed (for 90 days) on Jan. 28, 2021. They knew that I have been taking this …
We were yesterday because of 2 Days fever of our 9 months old baby and they told everything is OK
Today we saw our pediatrician and actually he has ear infection
Very disappointed for $ 240 we got wrong diagnose.
The staff was very nice and the overall experience was great. Physician was very nice and informative. Facility was clean.
The woman at the front rest was very kind and extremely helpful! They were a bit backed up but the staff were still very great and my vaccine appointment only took a few minutes.
The woman at the front desk was EXTREMELY rude. I was giving her the paperwork I had printed out and she was very annoyed with me and saying she didn’t need one form but then deciding she did need to see it. Then I simply asked if I needed …
I went in because my back was hurting the nurses and lady at the front desk were amazing and kinda the doctor listened to what was wrong with me and did everything she could to find out what it was.. she was kinda and attentive.. thank you to everyone that works there you guys are awesome
Soon as we walked in they acted like they didn’t wanna see us. Sheila was very rude. My wife was wobbling in they didn’t even offer a wheelchair. Sheila opened the door on my wife and she barely said sorry. The doctor was very sweet but …
Friendly nurse and great doctor. The doctor explained things in terms one could understand.
Entire facility was practicing covid protocols. They just installed new lighting …
Between myself, husband and two kids, we have now visited this Urgent care about 5 times. Excellent service, have never waited more than 10-15 minutes and every receptionist, nurse practitioner and doctor we have worked with has been …
The staff as always goes well above and beyond the norm. My little guy is Autistic and they take extra time with him, giving him the best possible care.
Cash price $165, but with insurance $255? How does that work? It costs $90 to adjudicate my claim, send me an notification email, and charge my credit card? I cannot imagine that the company has $90 in overhead to process an insurance …
The whole staff is wonderful and they take care of you right away.
Especially Alexander Blank PA-C. He really listened to you and give you a whole explanation of your symptoms, the treatment worked really well.
I have kids in sports, and have taken them to this clinic multiple times for injuries. The staff is friendly and professional. The wait time was reasonable. I’m so happy these immediate care clinics are available after regular Dr hours, and …
I had been in the waiting room since 11:30am. I made an appointment thinking that I’d be seen as soon as possible because of this appointment. I’ve been waiting now over 3 hrs …
This location I have visited twice. They are always quick and amazing as a walk in or appointment. They have been amazing with my infant son every visit, answer all questions, leave you very informed, and follow up after the visit. I highly recommend.
I do not understand the point of setting up an appointment if I’m going to wait the walk in visit time. I should have walked immediately instead of calling.
We came in for my son who split the back of his head open. He had to have staples. It was a bit of a rough go getting them in, but the doctor and nurse was really supportive through the process. I actually could have used a talk prior to …
This place seems to be running a little behind schedule. The staff however is wonderful.
Came with a burn, got treated quickly. Good attitude and good service!
The staff member Angel at this place is extremely rude. She hung up the phone while I was speaking. And contradicted herself twice. Don’t make guesses when it’s regarding people’s medical issues. I don’t know who she thinks she is, but lose …
Front desk lady was rude from the start. I tried to minimize interaction with her as much as possible. I also witnessed her being so rude to a parent who was having trouble understanding her. Patient interaction is definitely not for her. …
The team of doctors at the physicians immediate care provided excellent medical care. I am grateful and thank them from my heart!
Very knowledgeable and professional. Fast service and friendly staff.
Horrible. My spouse had a physical here and was told no appointment is needed. We ended up waiting for more than 4 hours to get it done. And they don’t even say an expected wait time or allow people to go out and come in.
The experience was really pleasant, I was received promptly without having to wait for hours. Great experience!
What a wonderful experience. Every person I interacted with was very kind and the doctor listened to my symptoms and helped me quickly. It is awful getting sick while on vacation.
So thirsty for money they’ll tack on ‘mandatory’ COVID test fees onto you if you have even just one symptom of the virus despite a so called “shortage”. Also won’t work with you even if you do have insurance and have your info; how is it …
Made an appt 2 days in advance but still waiting for an hour and 40 minutes to be seen for a rapid PCR test required for travel. Once I finally spoke to a nurse, her first instinct was to tell me I could not be seen for a Rapid PCR test …
Came in with horribly congested lungs and a fever, was taken care of courteously and professionally. Dr. Strange was great, and my nurse was really sweet. My medications were sent to my pharmacy and were ready within about 15 minutes, all …
I had a good experience as they took me in! It helped to reserve a time slot, and do the registration ahead of time. The doctor on site was super sweet and helped me right away
They are fine if you don’t expect the care that a great internal medicine doctor with their own practice will provide. Be clear that this is a quick care revenue generating health care machine. Where do “c” students from medical and …
Physicians Immediate Care does NOT perform physical exams for USCG MMC. Do not believe what the website says.
The whole team went above and beyond! Helped me in a time of need and had me feeling better within hours (: very grateful! They had me in and out and was a way more relaxing experience than an ER. Thank You!
Easy to book appointment online and register in advance. Good availability for COVID testing. Team friendly upon arrival and through process. Only grievance would be the wait. I get staffing crunch, etc – but maybe don’t over commit on appointments then.
Vicky took fantastic care of me. She was compassionate and very caring. She made sure to give me the best possible care. Vicky even called me later in the evening to see how I was feeling!
Poor communication experience with the front desk. went there for a covid test for my son. They forgot that i was there!! made me wait another 1hr and 40 minutes because i made and appointment online got there 15 min early like they …
Unfortunately, I had my kids tested 3 times at the Park Ridge location. The first two times, they made us wait for more than hour. They should have let us know ahead of time. The third time, they then required me to produce a legal …
A terrible experience. I’ve been to many Physicians Immediate Care facilities and have always been pleased with the service, but this Niles facility is horrible. Receptionist had a terrible attitude when I asked about my appointment five …
Went in with a fever, aches and chills and a slight cough. All I wanted was a COVID test, and I was initially disappointed they didn’t have drive-thru testing because I felt so awful and just wanted to go home. Turns out that wouldn’t have …
I believe it is the wrong diagnosis of my issue…need nose looked at, and maybe lungs, but lung issue is being caused by nose. That is not the issue. The issue is I tried to discuss it with them, and they are not calling me back, and so u am still sick…
Staff is nice but waited over an hour past my scheduled appointment time. I’ve seen the comments from the clinic about “no guarantees” on appointment times but I expect better communication about the wait times when I arrive. I had no idea they were running an hour behind until I asked.
Was told the wait would be an hour and a half once the hr and a half passed I proceeded to ask the receptionist how much longer it would be and she responded with a rude tone stating that everyone had to eat their lunch and she didn’t know …
Excellent Staff in case of urgent care. Took enough time to understand my health issue and gave proper medicines after conducting medical test.
The care at Physicians Immediate Care was comforting. The Doctors & staff was very attentive & efficient. The wait time was not too long my first visit but the second time was somewhat longer I guess due to the time of day. The doctors expressed their concerns & the treatments that was needed for me to get well.
I was there last night and thought everything was done professionally . I registered on line to make things easier and it was perfect. Glad I decided to do that. Things were explained to me as this was my first time going to get tested …
Very disappointed in the dishonesty of this location. After an in-person appointment, they recommended a free follow-up appointment within the month. I told them I wouldn’t be able to physically visit their location for a follow-up and they …
The staff and nurses are caring and concerned about the well being of the patients.
Nice clean facility. Smiling faces when I walked in. The wait time was very short and my nurse Bianca was the best! She showed concern and made sure I was comfortable. The doctor was very good as well. Made sure she listened to my issue and addressed it appropriately. Great place to go to and make sure Bianca is your nurse!
Waited over 3 hours to be seen with an appointment. Super sloth speed, not at all phased by the inconvenience, and of course blaming covid for everything. Maybe at least tell your clients that there is a major delay from the beginning, or …
First time visit, went with no appointment to get 10 stitches out of my head, took my insurance and 30 minutes was on my way. What a surprise. Fast resonable medical care, what a novel idea…..
I was suffering from a badly sprained ankle. I had been working for most of the previous 12 hours and was tired hungry, dehydrated and in severe pain. I was never even given an ice(tepid) pack for almost two hours after being admitted. Nor …
The receptionist was rude when I had trouble registering on my phone.
Asked to register ahead of visit and patient who us ill should expect staff to do registering.
Had an appointment at 3:10 and didn’t get admitted until an hour later. Definitely a little pricey if no insurance. Was very disappointed that doctor couldn’t sigh some needed paperwork, that usually any doctor can sign. Otherwise, nurse, …
Unfortunately would not recommend! Scheduled online appointment and still waited an hour while staring at my name on the board stating 0 -10 minute wait with no others in waiting area. Not super thrilled with the staff either.
This place definitely needs to know how to work on time.
Everytime there is such a long wait period. And waiting is fine, but even if u have appointment, they make u wait 45-50 mins. Like what’s the point of making an …
I wish I could give them less than one star. From the receptionist to the Doctor, I had a horrible experience. First, they want you to make an appointment (even though it’s a walking clinic) which is fine, then they make you wait and wait. …
Thoroughly professional doctor and other health care staff!
I wish urgent care throughout were as good as this center. …
Everyone here was very nice and informative. I had an appointment but when I arrived it was first come first served. Everyone apologized for the long wait time.
Wow.. Super fast walk-in service. The staff was very friendly and thorough. I felt like I had a whole medical team working for me. The team worked very well together and made it very comfortable for me.
Took my 3 year old for a covid test as she was experiencing symptoms, but we were unsure if she was exposed. The staff was incredibly kind and gentle with my daughter. The office was super back logged and we waited almost an hour to be seen …
Was told it would be an hour wait. An hour and a half to two hours later I finally get taken to the back. I had to wait over another half an hour for the doctor to come in the room. During that half an hour of waiting, I had to go to the …
This Immediate Care is a wonderful place for quick, efficient care. I stopped in for a Covid test and I was done within the hour. They were courteous and professional. Ty!
I was the only patient there, there were 4 to 6 people in the back. I still had to wait 15 to 20 minutes to be seen by not a doctor but a PA. My symptoms were typical for a place like this, I had chills and a fever. …
I took my daughter here for a sinus infection and everyone was very kind and helpful. My daughter wasn’t scared to get tested this time!
If you would like to waste your time waiting, come here… I waited for an hour even tough I had an appointment and I came 15 minutes early. Then, I saw the PA and never apologize for being late.
I walked in and waited 2 hours for my turn. They took others who came after me first. How is that fair!? Never coming back to this location again.
My daughter was not initially seen at physicians immediate care for her ear infection, but it didn’t matter, they were more than happy to follow up making sure her ear infection and strep throat were clear and she was ready to start …
my daughter was well received, they provided an interpreter! we all loved it, thanks!
Definitely needs work on a more humane service. Staff shows no concern about the patients, (particularly this patient) I came in for a bug bite a couple days ago and was prescribed antibiotics and sent on my way. I started the treatment …
They took care of my mom within a half hour and she was good as new. They were patient, kind and just very good at what they do. I was completely happy with their service and would go again. Thank you
Awful I have a sinus infection coughing up dark green flem he listened to my chest didn’t check my ears which are killing me didn’t look at my throat or nose and never once went on the computer to put my symptoms and had to practically beg …
I made the appointment for my toddler for 930am, had a text that said arrive 15 mins ahead of my appointment. We arrived at 915am, and had already registered online. We checked in and I noticed our “call time” was 35-45 minutes. This would …
They were busy but managed everyone presenting to the clinic with professionalism and compassion. I provided basic information and then asked to complete check in on line and wait in my car. I was given an estimate of the expected wait …
This facility (in Niles) was pretty busy but the receptionists were communicative and considerate of people walking into the facility. One of them definitely was nicer but was the one I talked with the most. …
Making an appointment was easy. Everyone was kind and professional. I received excellent care.
They’re doing the best they can with such a high volume of patients and limited staff. I appreciate what they do and they were very efficient.
The waiting time was 3 hours Even i was there when they opened ,and there wher 3 people infront me they keep calling everybody else who came after me ,and ask the front desk lady why ,and she is like ok i’m gonna put your name infront the line 3 hours later when no one else was there. But other than that everything was good.
I really thankful for all the staff especially Dr. N Rojas .
My son put play dough in his ears 🤦♀️🤦♀️ And the doctor flushed his ear very good . …
Didnt like how NO only recommended non pharm methods. I was clearly coughing hard n wanted something prescription. Never again i had to call my pcp to prescribe me meds. Why waste money where I couldve called my pcp and gotten taken care of
I was rushed out the door and instructed to take an over the counter medicine that a pharmacist then told me could cause major cardiac issues when mixed with another medication that I am on. I actually even asked if these two medications could me mixed when I was with the physician and was blown off.
This was my third visit, & I can’t say enough good things about the care I received. It is such a blessing to have quality medical care available, without having to go to the ER. Everyone was friendly, professional and efficient.
Physician’s Immediate Care provided efficient and compassionate service, when I had an emergency medical situation. They’re broad presence and availability provides me with some extra peace of mind and security.
I recently cut my finger and needed stitches. Because it was in the evening, the triage nurse at my insurance company recommended going to Physicians Immediate Care in Niles. I came in right before they closed. The PAC was amazing. She was …
I love this place. They are so quick. Nurse practitioner and other staff very good accept the lady in the front. She doesn’t even put her mask on. Its lower from her nose. And she asked me whats wrong but didnt let me finish it and said fill out form in ur phone. She is just not polite. Sorry
After spending 4 hrs. at a hospital near my house without being seen, I went home. The next early morning I contacted my insurance, and they gave me Physicians Immediate Care’s address. I went there immediately. When I got there the …
Horrible!!! I had to wait for over three hours for a simple test of 3 minutes for my annual job report, just one provider for the whole patients who had the misfortune of attending these clinics, even elder patients waited for about the same length of time…
We were so happy with our experience and highly recommended. This was our first visit and the later hours is why we choose to go. The staff is very professional, easy check in , wait time was not long and we were keep very informed. The Dr. …
The worst urgent care ever, you just waiting in waiting room even if you have appointments more than 3 hours . And who is walk in , enter before you they don’t care about appointments or not. So no reason to make appointments
My visit was quick & thorough!
With only 1 physician on staff that day, I was impressed at how smoothly the office ran.
I would highly recommended!
I came there with swollen leg and pain in the knee. After almost 2 hours waiting it takes them couple minutes to decide that everything is ok and I can even play sport. They didn’t even take x – Ray.Unfortunately two days later I had to visit different urgent care because it getting worst. They did their job. I am just disappointed
My 1st time visit due to an injury. Everyone was pleasant and professional. Did not take long to get checked and I was satisfied with the care given. Definitely recommend this clinic.
I went in and didn’t have to wait long. I was in a lot of pain and they took very good care of me! The doctor and caregivers were very kind.
The PA there was thorough, patient and had the best bedside manner while attending to my elderly mother. I made an online day of appointment and they were right on schedule- no long waits.
The staff and Doctor was very helpful. They all did a great job helping me out. I will recommend others to go this urgent care on how great of a job was done there.
Short wait and the physician and staff was incredibly friendly, thorough and caring with our 2 year old. They even noticed she enjoyed wearing sunglasses and got her a pair from their toy bin.
The receptionist give the appointment time 2 hours before closing. I was waiting for all walk-in people with no appointments. It was 10 minutes to the closing time and I ask if the doctor able to see me before the closed. She just ignored …
My son an I visited for a school physical. The experience felt very sterile. I was asked to pay for the visit prior to seeing the provider and when finally taken back, we waited over an hour to be seen for a 10 minute physical. We were …
This is the third urgent care I’ve been to this week. I cant give enough praise and thanks to the staff here. I’ve never had a medical team so genuinely interested in helping me get to the bottom of my illness. Of the many clinics I’ve been to this year, this is now my go-to. Thank you to everyone at Physicians Immediate Care – Niles!
I was able to schedule an appt on line the same day when I needed care. When I arrived and saw the nurse-she was very helpful and considerate. I saw the PA who explained my test results and reviewed care options. I found the practice very helpful and helped me in my heath needs in a timely manner.
Thank you so much!
Angela at the front desk was amazing!
And Dr. Marcus and his staff are so professional and caring. …
Visiting family from out of the state I needed urgent care immediately. My sister recommended Physicians Immediate Care and I will say that I had an amazing experience with the staff and physician. The checking in process was super fast and easy. The physician was very through in explaining everything. I was in and out within 30 minutes.
I had an appointment for a second Covid test and had an existing appointment for 1205pm on Saturday and I was asked to come in early by 15 minutes. I was there early and despite having an appointment, arriving before my scheduled time, I …
I was having severe vertigo problem, i visited Physician Immediate Care. My experience was very nice, I was greeted by friendly receptionist, she helped to register through my phone bcz of my dizziness. Wait time was good and my experience …
We had an amazing PA work with us who I’m certain is a stand-up comedian on the side. The medical assistant was also really pleasant and worked well with my sick children who were not very patient. …
Came home from an amazing trip in Colorado with hives. Tried to treat at home but knew I needed a professional to take a look. Was easy to set up the appointment and put in my insurance and I got there and was taken back almost immediately. …