Physicians Urgent Care’s Franklin walk-in clinic offers state-of-the-art medical equipment in a comfortable, welcoming environment. We offer … See more
All of the staff was over the top friendly! I came in close to closing time but they didn’t make me feel rushed and received wonderful treatment. Highly recommend!!
The doctor was professional and listened to me as the patient. He examined me and determined that since my symptoms had not improved after a weeks time that I needed a different type of treatment.
Great experience today. Got in quickly even though I was a walk-in. Good service and nice staff. I highly recommend this office for your Covid testing needs.
I didn’t realize you could schedule online so I did have a bit of a wait. The care we received was very polite, professional and efficient- highly recommend this place!!!
They were Very busy with the Covid testing but dont let that scare you if your issue is not Covid related, like mine was. I was able to get in and see the doctor within 15 mins got good advice and was able to solve my issues
I visited this office while I was visiting from out of town and I was very pleased with all the services provided to me. I was checked in quickly even though my insurance was from another state. Dr Silberman treated me wonderfully and I was on my way to feeling better. Thank you
Worst place! Very very rude receptionists.(both of them) Doctor was good. But the receptionists were horrible. They should be more polite and warm. It’s really impolite to behave rudely with someone especially if the person is already ill and not in a good shape.
I had not had health insurance since 10/14 and have Ulcerative Colitis. Today I went to the Franklin Clinic and was treated unprofessionally. I have been without health coverage for a long time and granted certain plants are illegal to …
Great experience, no wait time, doctor was kind and efficient, the office is very nice and clean and offers complimentary coffee, snacks and water. A great urgent care facility.
Great staff. Just one feedback- when someone comes with an injury that needs stitches, please start working on the procedure first, payment can always follow.
Terrible service and poorly executed covid testing. Mine did half a test and said “it’ll do”. They simply view covid testing as a cash cow. Do not go here. How they have 4.5 score on reviews is beyond me. 1st and last time i will ever visit.
They are not using any precaution while dealing with Covid exposed patient visiting them for Covid test. I needed my Covid test report for travel, it never got uploaded on their patient portal, inspite of following up with them for two three days.
If I could give ZERO STARS I would. We went in to have our son’s shoulder xrayed. As soon as we walked in the blondeish hair female asked if we had been there before. When I responded that we had not she ROLLED her eyes and told us to sign …
We took our 16 month old baby boy to this clinic last night because he fell and gashed his head. First of all the waiting room is very cozy and welcoming. They thought of everything to make the waiting room accomodate patients. Theres Kureg …
No wait! Excellent service from the front desk to to x-ray tech to the Doctor! Very impressed at the level of professionalism and courtesy! Competitor wouldn’t even answer their phone!
Katie and Katie were so professional and thorough. They gave me all the options and involved me in treatment. The front desk ladies were so kind and helpful as well. I will definitely recommend. Thank you.
Thanks, I had a really good and positive experience, and appreciate the fact that the Doctor sent me to the ER where I was admitted and stayed 2 nights for testing. Will go to STAR PT for treatment .
Best staff ever! Didn’t think my spontaneous injury would warrant such a pleasant day but it totally did. Also I think my doctor was secretly Taye Diggs. Big perk.
They were very efficient in scheduling me and keeping me informed of process. I didn’t have to wait to be examined.
Everyone there was friendly. They seemed very professional and proficient.
I will definitely return to them when needed.
The nurse I had was AMAZING! She was so gentle with my COVID test was very sensitive to my dread of it. She was very gentle and pleasant. Forgot her name, sorry!
We had a great experience here. Dr. Katie Norwine was really helpful in analyzing the root cause of the problem and providing valuable advice. Front office people were very friendly. An awesome experience altogether!
Highly recommend! The staff was incredibly friendly! I felt like I was around family! The facility was cozy and very clean and I had a very short wait! Wonderful experience!
I had a great experience here. Everyone was very friendly and took the time to hear my concerns. I would recommend them to others and I will return for any needed urgent care.
We have been to the Franklin location several times. Every time we are impressed with the quality of the doctors. They seem grounded and use common sense in their approach to the problems we have been there for. We have had a few problems …
Sorry to say I’ve learn two things about Urgent Care from myself and my child. 1 they couldn’t provide a cast for fractured foot. I thought that maybe with Urgent Care they were urgent. …
Awesome place to go when you’re sick and need to see a doctor after hours! Dr. Nabil Boutros is just tremendous. He almost makes you want to get sick just to see him! I’ve been nothing but pleased with every aspect of this facility on the …
Great online check in. Didn’t take long to be seen. Spending too much time trying to hunt down test results for my kids after spending a lot of money to test for strep. No one calls back and I would not go back. Sadly we have gone to this location many times but it seems to have gone downhill on patient service.
We were more then impressed with the care we received. We are from Memphis. While staying in Franklin our daughter developed Bronchitis. Even though we arrived as they were closing we were treated like family. Everyone from the front desk staff to the paramedic who checked us in and the physician who treated our daughter were great
Scarlett the nurse was awesome with my little guy. Gentle when she swabbed him and very sweet! The doctors here are always nice and usually right in with their diagnosis.
I had a wonderful experience the past two time I visited the other location in Brentwood but left this office extremely frustrated. There were only 3 people in front of me and it took 3 and a half hours. I already knew I had a UTI and just …
I love PUC, everyone is friendly and respectful. The Doctors and PA’s always listen.
Im just so thankful they’re open the hours they are and close to home.
I have been to this location multiple times and each time has been the best, most thorough care I’ve ever received. Even just before closing, even when they’re busy, the doctors still take the time and extra care to make sure you’re heard …
When I came down with the flu, I was miserable, but didn’t realize how serious my need to see a physician was until it was late in the evening. I was so pleased to learn that Physicians Urgent Care was open until 9. I was seen by Jeffrey …
Outstanding compassionate and excellent medical care. My family has had to use the clinic on several different occasions in since they opened.
Always seen by a emergency board-certified doctor. The clinic is worth the drive from any location. I drive to the clinic, by passing other walk-in clinics.
This place is better than Williamson Medical Center Hospital which badly needs a makeover. The staff is super friendly and extremely knowledgeable. I go back time and again.
I went in there with a very painful ankle injury waited an average time, was called back, and then I heard the dr joking about how he was going to charge me for a wheelchair ride to the nurses before he entered into the room. His exact …
The dr we saw misdiagnosed my son — ended up in the ER that night with a respiratory issue. Was told he had a double ear infection but both ears were clear. I was told this by 2 ER doctors that was the case. Will not be returning
Received excellent service! Fast check in, treated immediately, and everyone was kind and caring!! The front desk, nurses, and PA were exceptional! Thank you!!
Everyone at the clinic was kind, attentive, & very caring. I felt like each person was highly qualified & they took excellent care of me from the time I walked in the door.
Very grateful!
I give it 3 stars only because Dr. Asika was very kind to me and gave me some prescription strength cough drops and we had a nice chat, he seems like a great guy. I don’t give it a 5 star rating because I had my strep test on Thursday night …
Everyone was super nice and so patient. It was close to 7pm and it was packed with people . Staff was cheerful and you know it was close to end of their day and it was going to be a late one.
AVOID – MONEY IS OUR FIRST PRIORITY – MEDICAL CARE AN AFTER THOUGHT. We had a very negative experience visiting this walk in clinic. I arrived home from my daughter’s softball practice to find my wife had an accident and needed semi …
The reception staff was great. Before I was finished with the check in paperwork I was called back. Was immediately checked in and documented allergies and medicines being taken. The MD came into the exam room before I was finished …
This year I have faced much financial strain so when I began to run a high fever and feared of Covid I was concerned about the cost of seeing a doctor but needed a doctors note to return to work. I called to find out the cost of an office …
I don’t know where to start – if you go through my history, you’ll see that I don’t leave negative reviews. It must be an extraordinary situation that warrants me to write something that could hurt a business. Unfortunately, this situation …
Everyone was very kind and professional. I cut my thumb open and got stitches. The PA on duty was very kind and got the stitches done cleanly and quickly. Very happy with my visit.
Well, they were nice but the front desk got the reason for my visit wrong. After the two hour wait, the doctor was very upset at the mistake as it is a stupid issue. She sent me to the ER
Lauren, Alex, and every single staff i met *at both* the Franklin and Brentwood locations shine like angels. There is joy in seeing a practitioner again. Thank you for making healthcare human again.
This place deserves zero stars. I have been extremely sick after having a high fever, sore throat and nausea for 5 days while waiting on results of my strep culture in order to receive antibiotics. The care I received was poor, and the …
The women working tonight were AMAZING. Couldn’t have asked for a more intentional and supportive care team and will definitely be making this my home clinic. Easily recommending to everyone I know!
I am a single father of 2 boys who lost my job and my insurance due to COVID. I deliver pizzas for now until I can find a better job. That all being said I became ill with COVID symptoms, I went to the Urgent Care to get a COVID test to see …
I chose Physicians Urgent Care when my own doctor wasn’t able to see me for over a week. I walked in and was called back before I’d even had a chance to fill out any forms. The waiting areas were so relaxing and everyone was so …
I cannot get over how quickly we were in and out. PA Hector was amazing with my 12 year old girl. She was very nervous and he was quick to put her at ease with his sense of humor and the way he explained everything to her.
Please call to check their hours. Website and Google says 9pm but the hours on their door say otherwise. (Approx 7pm). We drove home from Florida specifically to this location because of the ‘late’ hours. …
used to LOVE this place. NOT ANYMORE! don’t go here unless you want to be misdiagnosed. prior to last year the physicians were outstanding. Now they are scary and too inexperienced. i waited until after the 3rd bad visit for our family …
I appreciate the kind front desk staff and providers, even when it’s crazy busy they still maintain great customer service. When other facilities lately are crumbling under the pressure, I continue to get the service I expect, thank you!
No matter when we have gone to physicians urgent care We always had a great experience
Evading time is not as long as any other walk in clinic or the emergency room they are very knowledgeable and professional and friendly I do definitely recommend this place
Our experience went great today! Not sure if the staff rotates or if everyone is the same, but we had a smooth ride. The two ladies in the front were sweet and courteous, our nurse was extremely nice and was not rushing through anything and …
We used to really trust this place. We won’t be coming back. They request your credit card to be left on file…for once in awhile visits- ridiculous! I mean, they won’t even see you without a credit card. What if you don’t have credit …
The snacks and amenities are very nice, however I felt the doctor rushed the procedure. Our 3 year old had a small gash in her head that required staples to close. I felt that due to long wait times they rushed us in and out. Initially, …
I was treated here last night for upper respiratory infection. Receptionist were kind and helpful. Wait time reasonable. Dr Noble was prompt, informative, caring and helpful. I’d certainly go back if needed. Great experience!
Front desk ladies were very friendly and nice, fast check in experience, all nurses and the Practitioner I saw today were very professional and nice. Quick overall experience and didn’t have an appointment. Will definitely recommend.
They said they would contact me with my lab results in approximately 3 days. Seven days later I tried to call but they did not have a way to speak with anyone and they gave me an email address to contact. I sent an email and seven more days …
We walked in at 7:45 pm and told the receptionist what was going on. We were in and out in 45min. The nurses were Wonderful & very thorough. The doctor was so kind and very informative. Hopefully we will be on the mend soon.
We were seen quickly. All the staff were kind, patient, professional, and expert. Dr. Asika, in particular, was very personable, explained everything clearly so we could understand, and provided great care! We will be back in 7-10 to have stitches removed!
What a wonderful, welcoming and professional practice. The Doctor and staff were terrific (special thank you to Merriam)! Fast, efficient, competent, reasonable and caring best describes our experience. Great value and right next to Walgreen’s!.
This place was recommended by a coworker after I became ill at work. The late operating hours enabled me to be seen after my shift and the staff and office was extremely welcoming and accommodating. I was seen quickly and treated even quicker. I will be going back and recommend this establishment for anyone who needs to be seen.
Went to Physicians Urgent Care on a Tuesday at 6 PM after a nasty cooking accident caused me to need a few stitches in a finger. I saw Dr. Martha Pratt and she was very attentive and had the best bedside manner I’ve ever seen in a doctor. …
My nose was injured because the staff member stuck me so hard. I have had rapid tests before but the person who handled me was really rough. I had covid before and it’s taken almost 7 months for my smell to return and because of her rough …
I’ve had some acute back pain that got to be unbearable. Everyone was so accommodating and patient despite it being late on a Monday after a holiday! I felt listened to and left with a solid game plan for getting myself back in working order. Would highly recommend.
The doctors here are amazing. They address all of your health concerns and are very professional. There was almost no wait . Very prompt and thorough service. High quality healthcare. I will drive 20 miles out of my way to go here to be seen they are so amazing. Thank you all again
Their website says 3-4 days for Covid test results. I stayed up just past midnight so I could reserve a test spot today in preparation for seeing relatives for Thanksgiving. Arrived 12 min early. Waited in line for 15 min with zero …
We had an excellent experience at the physicians urgent care . The intake desk clerks were very polite and explained the covid procedure . The dr listen to me explain my symptoms and examined me and explained what I should do next . This was a good experience .
Every person, from the in-take, the nurse the doctor, was caring, kind, funny, professional and made the bad news for my ills easier to take. The doctor spent time answering all my questions and made sure I was comfortable before leaving. I would recommend.
Always an excellent experience and care when I come to Physicians Urgent Care. Thank you for opening your doors to care for patients with Covid symptoms when our doctors offices are turning us away. I’ve been sick all week, my doc office …
I was asked to wait out in my car. Making a sick person go outside when it’s cold and snowing is contrary to providing care. I waited outside for 15 minutes before I was called for my appointment. The doctor who treated me questioned me …
I’m not one to write google reviews very often, but we’ve been to Physicians Urgent Care several times over the past few years and each time we have had a wonderful experience. We’ve been there for anything from an ear infection to a …
I decided to try Physicians Urgent Care since it was recommended by a colleague and the online reviews were fantastic. I called to make sure they could treat my ailment and made an appointment online for later that day. Their waiting room …
The staff at the front desk was so kind and helpful. It was really refreshing to hear their patience and friendliness! Even on the phone they were a pleasure to speak with.
Jessica, P.A. was excellent! Very sharp. Good listener. Caring. Went above and beyond-she wrote notes in the pt summary (for other doctors and family members). Ask for her when you go to PUC.
This place was recommended by a work colleague and I’m thankful for that as I and my family have been there for various things over the last two plus years. Between their various locations the hours of coverage are excellent, including …
We were accommodated in just a few minutes on an “asynchronous” friday during covid century, which was a welcome surprise. Friendly, attentive, and sympathetic staff. Especially tender and calming when taking x-rays of my son’s broken …
The staff is friendly and efficient. Met with Matt, one of the PA’s who seemed knowledgable and competent.
We were in and out very quickly. Overall a very positive experience.
Always treat you with respect and truly listen to your concerns. Wasn’t sure if wrist was sprained or fractured and almost didn’t go. Thank you for all you do.
Came here after trying to visit the Franklin Clinic for a travel-related PCR test. The public clinic was a total mistake, typical service and experience you’d expect from a government run facility. PUC, however, what a breath of fresh air! …
Care was fine but longer than website said. The prescription never got to the pharmacy even after I called to ask about it. So doctor visit did me no good.
Went in suspecting a ear infection for my 11month old daughter. Super happy with my experience. Firstly, they actually would look at her which because she was under a year. This was a problem with almost everyone else I called. Second, …
Physicians Urgent Care is awesome! I have a Primary but I’ll go into Physicians Urgent Care from time to time because they’re convenient and they provide exceptional service. I’ve never had to wait long to get in (Franklin location) and I’m …
20 minutes in and out! We saw Physician Assistant, Gary and he was great! My daughter had a bacterial infection and we got the antibiotics we needed and out the door. Never had such a quick and painless experience in an urgent care clinic. Well done!
Staff listened and took great care of me. I was sent out for additional tests that they scheduled for me. They even called ER to see about getting me admitted more quickly
I have an awesome primary care dr, but for just about everything else I go to the Physicians Urgent Care on Hwy 96. They are very professional, caring, and very prompt. I love the online check-in process as well. Most visits I am in and out in under 1 hr (many times far less than that). Overall great place and I highly recommend.
Best walk in clinic in the Franklin/Cool Springs area. The physician we saw was knowledgeable, courteous, and very informative! She took the time to thoroughly examine my mom and explain her treatment plan to both of us. Highly recommend!
The staff was professional and personable. The waiting area was clean, comfortable and attractive. Best of all, the wait wasn’t long, and the people treating me acted like I am their neighbor, not just another number!
Glad to share a wonderful experience I had at Urgent Care…Mother’s Day afternoon and i gashed my palm with a pairing knife and i new it needed stitches but doubted I could find a surgeon on duty…and to my surprise Physician’s Urgent Care …
Great experience. I went in with extreme pain. The women working at the front desk were friendly, helpful and calm. I was called back quickly to see the nurse (Austin). Again, he was friendly and interested in what was going on with me. He …
Worst front desk secretary I’ve ever witnessed. Had an appt, but still had to wait behind every walk in while they register. 10-12 minute process PER guest just to check in. Complete waste of my entire families time.
First urgent care visit since living in the USA. Great experience. We were seen, had an X-Ray, and broken arm set in 1 hour. Staff were excellent. Very good COVID-19 protocols. Highly recommend.
I went in thinking that I had shingles, but no proof since there was no breaking out. The nurse practitioner checked with her doctor and they agreed that I should try a week of antiviral medicine. At the end of the week my pain was gone. It was a pleasant visit and I got right in without waiting. Mission accomplished.
I had a great experience here. My nurse was Casey and she was delightful! She has a brightest personality and made me feel comfortable in the midst of my pain. Dr. Asika was a huge help and got me all taken care of. Overall would definitely recommend this place! And those snacks up front hit different different!
Open late and prevented us from going to an ER. Provided all the services we needed and were in and out out in 35 min. Staff was great!! Will definitely go back!!!
This place was recommended to me by a friend for a COVID test when a close friend of mine came down with COVID symptoms. My experience was wonderful. I was able to schedule a time for a test within the hour. they texted me a link to a …
Had a terrible experience with a physician’s assistant today is who kept shaming us for asking for antibiotics for my child. At one point, she said “I didn’t go to school to learn all I know to just prescribe medicine”. It was all so unprofessional and condescending. We’ll never go back and will not recommend to any friends.
Every person here was very kind and knowledgeable. They were also efficient! Our entire experience was great. They made my husband feel special and treated him as if he was their only patient during a very busy time. Amanda was amazing!
Front desk was super accommodating, nurse was thorough with history, phlebotomist was gentle (got me on the first stick which is a rarity for me) and doctor spent time discussing all of my concerns. Would highly recommend over other urgent cares. More like a good doctor’s office than a minute clinic.
Our visit was awesome because of a nurse named Scarlett. She went above and beyond to make my daughter comfortable while dealing with a very painful situation. Our visit would not have been successful without her. Everyone at this office was so helpful, but Scarlett was the best part. We definitely will use this clinic again.
Awesome staff! Listened and treated issues in effective manner. Being able to schedule appointments was very helpful especially when feeling poorly and not wanting to expose others
We’ve been to this office three times and have always received good care. The waiting room is comfortable (there’s water, tea, coffee, comfortable seating, and a TV.) They set expectations for how long your wait will be by both telling you …
After reading the negative reviews I was a bit apprehensive of choosing them for treatment of a spider bite. I called at approximately 7:30 PM on a Saturday night and was surprised that they answered the phone as quickly as they did. I was …
They are excellent. I was treated like a regular patient, not like I just walked in off the street, which is what I did. I did not have to wait but just a few minutes.Had x-rays got a prescription and was on my way. I recommend them …
The front desk was very pleasant and helpful and wait was short. Took both of my kids got in and out quickly but the visit ended being a waste of time and money. Called and left a message saying they didn’t have a pharmacy on file even …
Every staff member I came in contact with was so kind and professional. Probably the best urgent care experience I ever had. It’s comforting that you actually see a physician during the visit. I highly recommend and would be my first choice when our family needed medical help next.
This is Tara Shannon. I was prescribed a broad spectrum antibiotic in January 2017 by Dr. Mark Pratt for an upper respiratory infection. The problem is I was pregnant. The antibiotic caused me to have clostridium dificile. Also known as “C. …
Absolutely killer service! The front desk, the nurse, and the doctor – Mary Katherine – were all stellar. I went to St Thomas Ascension on Hillsboro first and they wouldn’t see me. So went here next. The service was so wonderful. I can’t thank them enough.
We were in town from Delaware and visiting family when late in the day I decided to get checked for a sore throat and of course possibly COVID. They scheduled me and got me in on short notice. Each member of the staff was very professional …
The receptionist and nurses were so sweet and friendly, but the doctor we saw was rude! We were there for a covid test and yes my child was scared and threw a fit, but that is no cause for the rudeness of this doctor. I wish I could …
The team at Physicians Urgent Care is awesome. I went in yesterday and even though they had a fairly full waiting room, everybody was calm and courteous. They moved people through their visits efficiently without making the interaction feel …
This was the best experience I’ve ever had in an urgent care. The doctor was super courteous and professional. The nurse/medical assistant was super nice and cool. The two receptionists up front were very nice and sincere as well. I wish …
This facility always treats you like family. Its beautiful, clean, and the staff is always spot on with resolving the issues. Me and all my family members drive pass several other medicial sites that we could go to, because this PUCis the ou one we will go to. As the staying goes, tried the rest now try the best.
Every time my family and I have a health issue that must be addressed quickly, we come to Physicians Urgent Care.
I have been here several times (accident prone), and have always received …
Quick and fantastic service. I came in as I felt that my UTI was creeping back and it was recommended by Teladoc that I go to Urgent Care. The doctor and nurse listened to my concerns and provided a regimen that would work along with a …
Staff was very pleasant. However, my husband and I came in for a Covid test we needed for travel. We received our test results and returned home only to find they put the wrong date on our form. When I called to tell them of the mishap, I …
Showed up with a small problem they were fast courteous professional friendly and caring set me up with what I needed and even called me twice in the afternoon to check on me highly recommended
We came to town to stay with family and attend a Titan’s game. We had just gotten to town on Saturday and my husband began to get sick. With some strange symptoms and a fever we decided we better get a Covid and flu test. We were so …
I had a really great experience at this urgent care. I went in with an unfortunate ankle sprain and they were very quick at taking care of me. Fallon, the receptionist, was very kind and efficient. Samantha Stevens, was an amazing PA and I …
I had been ill w/Covid symptoms. 2nd day of symptoms, I drove to clinic where I received immediate care. Confirmed Covid. Dr. offer several remedy options. I am grateful for their care and follow through. The best Urgent Care Clinic.
We are visiting from California and my husbands back went out on way to Nashville. We were in and out in an hour and the staff and doctors were the BEST! Definitely a lot of southern hospitality!
I don’t have my card from physicians urgent care but the doc that was there on 4/09/22 was GREAT! I’ve seen him before and he always has your best interest in mind and very professional.
I went in for a UTI and was seen by Asika Nnamdi. The results came back very positive that I definitely had a uti. I was prescribed an antibiotic and by day four it should have been working – I’ve had uti’s – it wasn’t working. I was still …
Even though it was 7:15 p.m. when I called to see if they were taking patients, and 7:50 when I arrived, they still graciously unlocked the doors and let me in. They were so kind, and I was feeling so bad! I really appreciate their customer service!
When you’re Feeling terrible, having excellent service is a must! The environment and staff was very welcoming and there was not a wait. Tonya was the best! Wish I could make her my primary care Dr. If I need an UC in the future, I will be coming back here
We had a superb experience at Physicians Urgent Care in Franklin (155 Covey Dr) — from booking our appointment, to reception and check in, to working with the practitioners all the way to checking out. Everyone was friendly, courteous, and …
This place is really great. I’ve always gotten great care here when I’ve been sick and I brought my son here tonight when he busted his chin and I thought he needed stitches. They do provide stitches but we opted for the glue. …
Such a good experience when under duress. The people here took us in quickly, were extremely helpful, and had us on the way with a prescription to begin getting our son on the mend. Very grateful for this group of people.
My husband and I had tried 3 walk-in places for my specific concern but due to booked appointments and Covid tests/vaccines, we were turned down. They also lacked X-ray machines and another office was too far away. The day was closing and …
Wonderful customer service and staff! They listened to my concerns and treated me with respect and kindness. They took their time and answer all my questions. They really care about the patient well-being. Such a positive experience!
I visited the Brentwood location on Saturday and saw Dr. Young. He was patient, kind and very thorough. I had a different symptom arise on Monday and he requested I come to his Franklin office for a follow up and again was top notch. Staff …
Insanely fast and efficient. They even looked up my insurance info since my wife keeps the cards for our kids. Definitely coming here if we need it next time we are in town.
Excellent service by nursing staff . Even though they did well , a little training for your reception staff on human touch factor and warmth would do wonders and keeps you at next level
They were so patient and thorough. With urgent cares I always feel rushed but not with this group. Great job and a big thank you for working with my son and making him feel better!
This was the best urgent care experience I have ever had! Gary, the PA, was so great with my son, who needed 6 stitches to his face! Thank you all so much for your kindness, steady hand and efficiency!!!
I scheduled an appointment online. When I showed up, they saw me and got me back out the door promptly. I was visiting from out of town (whole other region of the country) and the lady at the front desk handled it no issue. Everyone was …
Ever time I have had to come there or bring a family member the doctors and nurse are so kind. They have great bedside manners and they actually take time to talk to you and answer questions. The facility is nice and clean. I chose to go nowhere else.
Today almost all my family went to urgent care in Franklin for flu testing. Been treated by Dr Austin Marlow if I write a whole paragraph about how nice he is it’s still not enough. Very nice and compassionate doctor.
Friendly & efficient staff.
Calm atmosphere which helps a lot with anyone who has anxiety about doctors.
Easiest place to make a same day appointment for online. …
Front desk staff was amazing. My nurse Sharon was super nice. However, my seven minute strep test took 40 minutes. And the doctor I saw was very dismissive. I had to go back in and complain in order to get them to prescribe me something (I never do this but felt it was necessary). It worked and they did.
I am so impressed with the staff at this clinic. From front desk to providers all were exceptionally professional, personable, and efficient. I visited on a day that was very difficult for all.urgent cares due the sudden COVID surge …
I took my daughter to physicians urgent care today and she was treated for a sinus infection. We were very pleased with our provider and the service we received. They were busy and they said 2 to 3 hour wait. However we got lucky and it ended up only being 45 minutes.
Yet again, another great experience with Dr Austin! He is so comforting, kind, and knowledgeable! He understands my health anxiety and is very good at keeping me calm and diagnosing/treating my ailments accurately. Fabulous bedside manner, …
We had a great time with the doctor & the nurse. But the person at the front desk was not nice at all. Even the doctor & nurse said to ask at the front desk for the medical note for school for 2 days, guy at the front desk was so fuzzy to …
The service was fast and efficient. I waited about 5 min. to see a nurse and another 5 min. to see a PA. The PA explained everything in simple, non-technical language. He diagnosed me quickly, treated me, and then sent me on my way. Overall, it was a great experience. I’ll be back!
I would have given 5 star but mess up with where prescription was sent and unable to get through phone call to find out where was it sent is really annoying when someone is not feeling well.
Everyone in this clinic was very nice and made the entire visit easy! The nurse gives the BEST STEROID INJECTION I’VE EVEN HAD. If you’ve had a steroid injection you know they are not fun 😫😫😫…usually hurt and burn badly…I wish I remembered her name! Amazing 🤩 …
Very efficient, caring staff. Am always pleased with the care I receive at this location in Franklin and also the location on Old Hickory in Brentwood.
Very thorough examination.! Great people skills. A very pleasant experience from the waiting room and complete examination. Wait time max 5 minutes. Highly recommended.
Very impressed with the clinic. First time to go there and I would not hesitate to go back if I had the need. Austin provided excellent and professional care and I felt like he took the time to listen to my concerns and wasn’t in a rush. Would highly reccomend there services.
I received great care while out of state for thanksgiving. All of the staff were polite and helpful, the doctor had excellent bedside manner and worked with me to decide what to do for my treatment. It was also a very quick trip even though …
The staff is so kind. I have visited this clinic a couple of times in past but I did not want to provide my review or feedback too early. The doctor, nurse and staff is very kind and helpful. The doctor really took good care of my concern.
I hate going to the doctor. Physicians Care staff is great and takes care of you. No hassles and very accommodating. Diagnosed my problem and got me back on my feet.
Hands down favorite place…. I have been bringing my kids here for as long as I can remember. Fast and efficient medical care, but always while taking the time to answer all of our questions and placing our mind at ease.
Nelson and Patricia were incredible. They took such good care of me and were so patient. It was a busy night and they were so professional and excellent
Today was my first visit with a doctor since moving to Franklin, TN. The entire staff earned a 10, everyone from the Doctor to Receptionist was very polite and cheerful. So I decided to book my yearly physical in September. Thanks to all of you 💕 …
I was very sick with a sinus infection and when I went to Physician Urgent Care the doctor stressed the importance of starting antibiotics. It was Sunday evening so I had them change my prescription to Publix since the pharmacy was opened later. I went to Publix to find out that they did not call the meds in
Probably the best urgent care I’ve been too. They are also great with the kids. The doctors really seem to care and very thorough. It feels more like going to a primary care office.
The customer service is wonderful. It started at the front door. The young lady who took my information was very nice. Her name was Ericka. I didn’t have to wait long. Got called to a room and the Nurse and Doctor was very empathetic to me and my spider bite. They listened and cared about me. Took great care of me and my leg.
The staff was so nice. I went in for extreme sciatic pain and the staff was patient with me as a slowly moved/walked in and talked about my symptoms. Facility reasonably priced as well too considering I received an exam by a PA, 2 …
Overall a very good experience, if I could give 4.5 out of 5, I would. First time here and you’re always a little nervous visiting an urgent care you never have been to before. Of course your not visiting usually for a wellness checkup. …
They were excellent with my 5 year old daughter. Needing medical care while out of town in an unfamiliar place is stressful but we felt safe and cared for here
I had an appointment and was placed in an exam room within 5minutes. I was diagnosed and treated very professionally. I was very pleased with my treatment.
Nurse and physician’s assistants were very unprofessional and unfriendly. When I asked to be tested for bronchitis, the response I got was “and how would we do that?”… I was dumbfounded.. I’m paying you to know how to diagnose things.. Paid $110 just to be told I had the flu and “probably” had bronchitis. Will not return.. avoid!
Physicians Urgent Care is wonderful. I’ve been twice in the last month and both times I’ve been treated with kindness and care. Everyone there is professional and friendly. I highly recommend Physicians Urgent Care!
By far the best staff I have ever experienced and it’s been very consistent. They are down to earth kind genuine and work quickly. My three children and I have been coming for the past two years as needed.
I want to applaud Dr. Asika and his team at this location off of Corothers. He took my symptoms seriously, answered my questions intently, and genuinely cared for my recovery. While I hope and pray that I will not need to be seen at an …
Highly recommend this facility and their staff, very friendly and quick service. I was a walk in on a Friday and they were able to get me seen within the hour. The nurse was extremely sweet and the doctor saw me within 30 mins! The drive from the opposite side of town was well worth it.
Service was excellent! 5 minute wait and was taken to a room where they took my vitals and patient information. 5 minutes later they took x-rays and shortly there after the doctor came with my prognosis.
Made the appointment online. Waited 5 min was pulled to a room. Great staff. Did not wait long for MD. Very clean and efficient front office staff. Everyone was so sweet.
Front desk, nurses, physicians…everyone is so pleasant and nice. Super low wait times, if at all. Very clean and hospitable. I will be going here for every urgent care related need in the future!
We were in and out within about 30 mins, thankfully. The staff was friendly and fast. Matt was incredible. He treated our 8mo with care and concern. He was genuine and professional and didn’t try to push antibiotics unnecessarily.
We just left the physicians urgent care, and couldn’t have had a better experience! Let’s face it, it’s no fun feeling sick but if you are this is the place to go. From the second we walked, we were received like family. The whole staff made this experience exceptional!
Again, very quick and efficient. Was there a week ago and had to do a follow up appointment which could not have gone better. If I could make a suggestion, I had reserved a spot for 9 AM, but there were as many as eight other people …
Needed to see a doctor and I was so pleased to make an appointment online and the entire visit took less than 45 minutes. Left with a good treatment plan and everyone was so very nice. Highly recommend!
I have been coming to this clinic for a few years now and have always have a great experience. They are friendly, knowledgeable and have lower wait times on the most part, especially compared to other walk-in clinics. I frequently recommend it to my friends & family.
I will definitely make this location my regular go to need be. Due to the attentive doctor on duty. And the approachable front staff. I felt cared for and heard Dr. Shirley. There was a slight wait due to less staff on a Friday, but the intentional care made it meaningless.
Without exception, the nicest most professional medical group you can imagine! On one hand, I hope I never need to see them again but on the other hand I wouldn’t go anywhere else! …
Staff was super friendly and just kind. I’d been sick for days and went in on Wednesday then back on Friday. I was not charged for my Friday visit because I had just been there Wednesday. I didn’t even have to ask they just took care of me. I’m so thankful for the genuine care they had for my health.
We are out of town on vacation and our little boy is sick. Without hesitation they got us on within 30 minutes of calling. All the workers were exceptional and gave us the best care! We would recommend this place to everyone!
I was driving through town as a tourist and threw my back out. I found these people online and was seeing a doctor within 10 minutes of walking in. The doctor was personable and exuded competence. Within an hour i left with with 2 shots and …
Amazing place with fantastic service. The front desk checked me in efficiently and I was taken to a treatment room immediately. Matt Young took the time to really listen to all my medical concerns and answered all my questions—I also had …
This was one of the best urgent care experiences I’ve ever had. I don’t write many reviews, but this place absolutely warranted one. I was able to easily get my place in line on their website and was seen quickly once I arrived at my …
Excellent care. I saw the provider as scheduled, and received very good care.
All of the staff was over the top friendly! I came in close to closing time but they didn’t make me feel rushed and received wonderful treatment. Highly recommend!!
My family has always had a great experience here. Friendly staff and Doctors. Clean waiting room and prompt patient care. A+
The doctor was professional and listened to me as the patient. He examined me and determined that since my symptoms had not improved after a weeks time that I needed a different type of treatment.
Very clean facility. Made an appointment before I showed up. Doctor very nice, listened to me and he asked questions. Will go back.
Great experience today. Got in quickly even though I was a walk-in. Good service and nice staff. I highly recommend this office for your Covid testing needs.
I didn’t realize you could schedule online so I did have a bit of a wait. The care we received was very polite, professional and efficient- highly recommend this place!!!
They were Very busy with the Covid testing but dont let that scare you if your issue is not Covid related, like mine was. I was able to get in and see the doctor within 15 mins got good advice and was able to solve my issues
I visited this office while I was visiting from out of town and I was very pleased with all the services provided to me. I was checked in quickly even though my insurance was from another state. Dr Silberman treated me wonderfully and I was on my way to feeling better. Thank you
Didn’t feel like I was in a doctors office. Literally ate Doritos and watched the Eagles as if I was at home. Incredible place to visit.
Worst place! Very very rude receptionists.(both of them) Doctor was good. But the receptionists were horrible. They should be more polite and warm. It’s really impolite to behave rudely with someone especially if the person is already ill and not in a good shape.
I had not had health insurance since 10/14 and have Ulcerative Colitis. Today I went to the Franklin Clinic and was treated unprofessionally. I have been without health coverage for a long time and granted certain plants are illegal to …
Very kind, professional and efficient.
Fast service very short waiting time. All Nurses and Doctors were very nice. Had 6 stitches in finger with no pain at all.
The online waiting list is great. The staff was friendly. I only waited about 5 minutes for the doctor after my vitals were taken.
Great experience, no wait time, doctor was kind and efficient, the office is very nice and clean and offers complimentary coffee, snacks and water. A great urgent care facility.
Very friendly, courteous, and professional place. I had an ear infection and they had me in and out in around ten minutes. Highly recommended.
Great staff. Just one feedback- when someone comes with an injury that needs stitches, please start working on the procedure first, payment can always follow.
Terrible service and poorly executed covid testing. Mine did half a test and said “it’ll do”. They simply view covid testing as a cash cow. Do not go here. How they have 4.5 score on reviews is beyond me. 1st and last time i will ever visit.
They are not using any precaution while dealing with Covid exposed patient visiting them for Covid test. I needed my Covid test report for travel, it never got uploaded on their patient portal, inspite of following up with them for two three days.
If I could give ZERO STARS I would. We went in to have our son’s shoulder xrayed. As soon as we walked in the blondeish hair female asked if we had been there before. When I responded that we had not she ROLLED her eyes and told us to sign …
We took our 16 month old baby boy to this clinic last night because he fell and gashed his head. First of all the waiting room is very cozy and welcoming. They thought of everything to make the waiting room accomodate patients. Theres Kureg …
The doctor was very knowledgeable and had time for all our questions. Dr. Marlow, I believe was his name.
Cut my foot very bad. They took me straight back and got me fixed up.Dr. Asika was great!!!
No wait! Excellent service from the front desk to to x-ray tech to the Doctor! Very impressed at the level of professionalism and courtesy! Competitor wouldn’t even answer their phone!
Friendly and convenient. Got rapid Covid results but didn’t feel like just a number. The entire staff was amazing.
Katie and Katie were so professional and thorough. They gave me all the options and involved me in treatment. The front desk ladies were so kind and helpful as well. I will definitely recommend. Thank you.
Short wait. Everyone was very kind and thorough. LPN Jessica Shirley was thorough, professional, and genuinely cared about my health.
Thanks, I had a really good and positive experience, and appreciate the fact that the Doctor sent me to the ER where I was admitted and stayed 2 nights for testing. Will go to STAR PT for treatment .
Best staff ever! Didn’t think my spontaneous injury would warrant such a pleasant day but it totally did. Also I think my doctor was secretly Taye Diggs. Big perk.
They were very efficient in scheduling me and keeping me informed of process. I didn’t have to wait to be examined.
Everyone there was friendly. They seemed very professional and proficient.
I will definitely return to them when needed.
The nurse I had was AMAZING! She was so gentle with my COVID test was very sensitive to my dread of it. She was very gentle and pleasant. Forgot her name, sorry!
We had a great experience here. Dr. Katie Norwine was really helpful in analyzing the root cause of the problem and providing valuable advice. Front office people were very friendly. An awesome experience altogether!
Highly recommend! The staff was incredibly friendly! I felt like I was around family! The facility was cozy and very clean and I had a very short wait! Wonderful experience!
We love this place! Dr Asika is wonderful with my children. All staff is helpful and friendly. Highly recommend.
I had a great experience here. Everyone was very friendly and took the time to hear my concerns. I would recommend them to others and I will return for any needed urgent care.
I have been three times for myself or one of my kids and it’s always been a very lovely experience. Staff is great and so kind and thorough
This clinic is always speedy efficient and pleasant.
We have been to the Franklin location several times. Every time we are impressed with the quality of the doctors. They seem grounded and use common sense in their approach to the problems we have been there for. We have had a few problems …
Sorry to say I’ve learn two things about Urgent Care from myself and my child. 1 they couldn’t provide a cast for fractured foot. I thought that maybe with Urgent Care they were urgent. …
Awesome place to go when you’re sick and need to see a doctor after hours! Dr. Nabil Boutros is just tremendous. He almost makes you want to get sick just to see him! I’ve been nothing but pleased with every aspect of this facility on the …
Excellent service. Professional staff, was in and out in no time. Diagnosed me, got prescription sent out right away….highly recommend them.
Great online check in. Didn’t take long to be seen. Spending too much time trying to hunt down test results for my kids after spending a lot of money to test for strep. No one calls back and I would not go back. Sadly we have gone to this location many times but it seems to have gone downhill on patient service.
Today I brought in my 94 yo mother. I always feel well treated at Physicians Urgent Care.
We were more then impressed with the care we received. We are from Memphis. While staying in Franklin our daughter developed Bronchitis. Even though we arrived as they were closing we were treated like family. Everyone from the front desk staff to the paramedic who checked us in and the physician who treated our daughter were great
Scarlett the nurse was awesome with my little guy. Gentle when she swabbed him and very sweet! The doctors here are always nice and usually right in with their diagnosis.
I had a wonderful experience the past two time I visited the other location in Brentwood but left this office extremely frustrated. There were only 3 people in front of me and it took 3 and a half hours. I already knew I had a UTI and just …
I love PUC, everyone is friendly and respectful. The Doctors and PA’s always listen.
Im just so thankful they’re open the hours they are and close to home.
I have been to this location multiple times and each time has been the best, most thorough care I’ve ever received. Even just before closing, even when they’re busy, the doctors still take the time and extra care to make sure you’re heard …
When I came down with the flu, I was miserable, but didn’t realize how serious my need to see a physician was until it was late in the evening. I was so pleased to learn that Physicians Urgent Care was open until 9. I was seen by Jeffrey …
Outstanding compassionate and excellent medical care. My family has had to use the clinic on several different occasions in since they opened.
Always seen by a emergency board-certified doctor. The clinic is worth the drive from any location. I drive to the clinic, by passing other walk-in clinics.
This place is better than Williamson Medical Center Hospital which badly needs a makeover. The staff is super friendly and extremely knowledgeable. I go back time and again.
Everyone from the front desks to the nurse and doctor were super!
I went in there with a very painful ankle injury waited an average time, was called back, and then I heard the dr joking about how he was going to charge me for a wheelchair ride to the nurses before he entered into the room. His exact …
Absolutely the best. Would rather go here than my GP any day! So clean, so nice, fast service and excellent care.
The dr we saw misdiagnosed my son — ended up in the ER that night with a respiratory issue. Was told he had a double ear infection but both ears were clear. I was told this by 2 ER doctors that was the case. Will not be returning
In one line… “Avoid this place if you can” and details follow in the next paragraph. I would have rated zero stars if there was an option …
Received excellent service! Fast check in, treated immediately, and everyone was kind and caring!! The front desk, nurses, and PA were exceptional! Thank you!!
Everyone at the clinic was kind, attentive, & very caring. I felt like each person was highly qualified & they took excellent care of me from the time I walked in the door.
Very grateful!
I had a wonderful experience at the urgent care facility Saturday evening! Thank you so much.Martha Nance
I give it 3 stars only because Dr. Asika was very kind to me and gave me some prescription strength cough drops and we had a nice chat, he seems like a great guy. I don’t give it a 5 star rating because I had my strep test on Thursday night …
Everyone was super nice and so patient. It was close to 7pm and it was packed with people . Staff was cheerful and you know it was close to end of their day and it was going to be a late one.
AVOID – MONEY IS OUR FIRST PRIORITY – MEDICAL CARE AN AFTER THOUGHT. We had a very negative experience visiting this walk in clinic. I arrived home from my daughter’s softball practice to find my wife had an accident and needed semi …
The reception staff was great. Before I was finished with the check in paperwork I was called back. Was immediately checked in and documented allergies and medicines being taken. The MD came into the exam room before I was finished …
This year I have faced much financial strain so when I began to run a high fever and feared of Covid I was concerned about the cost of seeing a doctor but needed a doctors note to return to work. I called to find out the cost of an office …
I don’t know where to start – if you go through my history, you’ll see that I don’t leave negative reviews. It must be an extraordinary situation that warrants me to write something that could hurt a business. Unfortunately, this situation …
Everyone was very kind and professional. I cut my thumb open and got stitches. The PA on duty was very kind and got the stitches done cleanly and quickly. Very happy with my visit.
Well, they were nice but the front desk got the reason for my visit wrong. After the two hour wait, the doctor was very upset at the mistake as it is a stupid issue. She sent me to the ER
Always friendly and professional care every time I visit! Info matter who attends they take their time and explain everything.
When I need to see a Doctor on short notice or for seasonal allergy / sinus issues, this is my go to. Allways a great experience.
Super friendly staff, nice environment, and I didn’t wait very long at all!
Lauren, Alex, and every single staff i met *at both* the Franklin and Brentwood locations shine like angels. There is joy in seeing a practitioner again. Thank you for making healthcare human again.
This place deserves zero stars. I have been extremely sick after having a high fever, sore throat and nausea for 5 days while waiting on results of my strep culture in order to receive antibiotics. The care I received was poor, and the …
Everything went smoothly, from the receptionist, to the nurse who checked me in, to my doctor. Very professional and thorough.
The women working tonight were AMAZING. Couldn’t have asked for a more intentional and supportive care team and will definitely be making this my home clinic. Easily recommending to everyone I know!
I am a single father of 2 boys who lost my job and my insurance due to COVID. I deliver pizzas for now until I can find a better job. That all being said I became ill with COVID symptoms, I went to the Urgent Care to get a COVID test to see …
I chose Physicians Urgent Care when my own doctor wasn’t able to see me for over a week. I walked in and was called back before I’d even had a chance to fill out any forms. The waiting areas were so relaxing and everyone was so …
Can’t say enough good things about Physicians Urgent Care. My husband and I have visited the Covey Dr. location in Franklin twice. …
I cannot get over how quickly we were in and out. PA Hector was amazing with my 12 year old girl. She was very nervous and he was quick to put her at ease with his sense of humor and the way he explained everything to her.
Everyone was very nice. They got us in before our appointment or reserved time and we were in and out quickly.
Please call to check their hours. Website and Google says 9pm but the hours on their door say otherwise. (Approx 7pm). We drove home from Florida specifically to this location because of the ‘late’ hours. …
used to LOVE this place. NOT ANYMORE! don’t go here unless you want to be misdiagnosed. prior to last year the physicians were outstanding. Now they are scary and too inexperienced. i waited until after the 3rd bad visit for our family …
I appreciate the kind front desk staff and providers, even when it’s crazy busy they still maintain great customer service. When other facilities lately are crumbling under the pressure, I continue to get the service I expect, thank you!
No matter when we have gone to physicians urgent care We always had a great experience
Evading time is not as long as any other walk in clinic or the emergency room they are very knowledgeable and professional and friendly I do definitely recommend this place
Our experience went great today! Not sure if the staff rotates or if everyone is the same, but we had a smooth ride. The two ladies in the front were sweet and courteous, our nurse was extremely nice and was not rushing through anything and …
The best. Always professional, personable, and very clean. Every person in each location is friendly and treats you with kindness and compassion.
We used to really trust this place. We won’t be coming back. They request your credit card to be left on file…for once in awhile visits- ridiculous! I mean, they won’t even see you without a credit card. What if you don’t have credit …
The snacks and amenities are very nice, however I felt the doctor rushed the procedure. Our 3 year old had a small gash in her head that required staples to close. I felt that due to long wait times they rushed us in and out. Initially, …
I was treated here last night for upper respiratory infection. Receptionist were kind and helpful. Wait time reasonable. Dr Noble was prompt, informative, caring and helpful. I’d certainly go back if needed. Great experience!
Front desk ladies were very friendly and nice, fast check in experience, all nurses and the Practitioner I saw today were very professional and nice. Quick overall experience and didn’t have an appointment. Will definitely recommend.
They said they would contact me with my lab results in approximately 3 days. Seven days later I tried to call but they did not have a way to speak with anyone and they gave me an email address to contact. I sent an email and seven more days …
We walked in at 7:45 pm and told the receptionist what was going on. We were in and out in 45min. The nurses were Wonderful & very thorough. The doctor was so kind and very informative. Hopefully we will be on the mend soon.
We were seen quickly. All the staff were kind, patient, professional, and expert. Dr. Asika, in particular, was very personable, explained everything clearly so we could understand, and provided great care! We will be back in 7-10 to have stitches removed!
What a wonderful, welcoming and professional practice. The Doctor and staff were terrific (special thank you to Merriam)! Fast, efficient, competent, reasonable and caring best describes our experience. Great value and right next to Walgreen’s!.
This place was recommended by a coworker after I became ill at work. The late operating hours enabled me to be seen after my shift and the staff and office was extremely welcoming and accommodating. I was seen quickly and treated even quicker. I will be going back and recommend this establishment for anyone who needs to be seen.
Went to Physicians Urgent Care on a Tuesday at 6 PM after a nasty cooking accident caused me to need a few stitches in a finger. I saw Dr. Martha Pratt and she was very attentive and had the best bedside manner I’ve ever seen in a doctor. …
My nose was injured because the staff member stuck me so hard. I have had rapid tests before but the person who handled me was really rough. I had covid before and it’s taken almost 7 months for my smell to return and because of her rough …
I’ve had some acute back pain that got to be unbearable. Everyone was so accommodating and patient despite it being late on a Monday after a holiday! I felt listened to and left with a solid game plan for getting myself back in working order. Would highly recommend.
The doctors here are amazing. They address all of your health concerns and are very professional. There was almost no wait . Very prompt and thorough service. High quality healthcare. I will drive 20 miles out of my way to go here to be seen they are so amazing. Thank you all again
Quick. Kind. Thorough evaluation and good treatment plans.
Their website says 3-4 days for Covid test results. I stayed up just past midnight so I could reserve a test spot today in preparation for seeing relatives for Thanksgiving. Arrived 12 min early. Waited in line for 15 min with zero …
We had an excellent experience at the physicians urgent care . The intake desk clerks were very polite and explained the covid procedure . The dr listen to me explain my symptoms and examined me and explained what I should do next . This was a good experience .
An amazing experience!
I went in as a walk in and new patient. I was greeted by the two front desk …
Every person, from the in-take, the nurse the doctor, was caring, kind, funny, professional and made the bad news for my ills easier to take. The doctor spent time answering all my questions and made sure I was comfortable before leaving. I would recommend.
Always an excellent experience and care when I come to Physicians Urgent Care. Thank you for opening your doors to care for patients with Covid symptoms when our doctors offices are turning us away. I’ve been sick all week, my doc office …
I was asked to wait out in my car. Making a sick person go outside when it’s cold and snowing is contrary to providing care. I waited outside for 15 minutes before I was called for my appointment. The doctor who treated me questioned me …
I’m not one to write google reviews very often, but we’ve been to Physicians Urgent Care several times over the past few years and each time we have had a wonderful experience. We’ve been there for anything from an ear infection to a …
I decided to try Physicians Urgent Care since it was recommended by a colleague and the online reviews were fantastic. I called to make sure they could treat my ailment and made an appointment online for later that day. Their waiting room …
The staff at the front desk was so kind and helpful. It was really refreshing to hear their patience and friendliness! Even on the phone they were a pleasure to speak with.
Jessica, P.A. was excellent! Very sharp. Good listener. Caring. Went above and beyond-she wrote notes in the pt summary (for other doctors and family members). Ask for her when you go to PUC.
This place was recommended by a work colleague and I’m thankful for that as I and my family have been there for various things over the last two plus years. Between their various locations the hours of coverage are excellent, including …
We were accommodated in just a few minutes on an “asynchronous” friday during covid century, which was a welcome surprise. Friendly, attentive, and sympathetic staff. Especially tender and calming when taking x-rays of my son’s broken …
They told me they took my insurance, I paid my copay, then they sent me a bill. Avoid!!
The staff is friendly and efficient. Met with Matt, one of the PA’s who seemed knowledgable and competent.
We were in and out very quickly. Overall a very positive experience.
Always treat you with respect and truly listen to your concerns. Wasn’t sure if wrist was sprained or fractured and almost didn’t go. Thank you for all you do.
Came here after trying to visit the Franklin Clinic for a travel-related PCR test. The public clinic was a total mistake, typical service and experience you’d expect from a government run facility. PUC, however, what a breath of fresh air! …
Care was fine but longer than website said. The prescription never got to the pharmacy even after I called to ask about it. So doctor visit did me no good.
Went in suspecting a ear infection for my 11month old daughter. Super happy with my experience. Firstly, they actually would look at her which because she was under a year. This was a problem with almost everyone else I called. Second, …
Very thorough and quick! I will definitely use them in the future.
Physicians Urgent Care is awesome! I have a Primary but I’ll go into Physicians Urgent Care from time to time because they’re convenient and they provide exceptional service. I’ve never had to wait long to get in (Franklin location) and I’m …
20 minutes in and out! We saw Physician Assistant, Gary and he was great! My daughter had a bacterial infection and we got the antibiotics we needed and out the door. Never had such a quick and painless experience in an urgent care clinic. Well done!
Staff listened and took great care of me. I was sent out for additional tests that they scheduled for me. They even called ER to see about getting me admitted more quickly
The customer service was amazing…they were so courteous, kind, understanding, friendly..
Extremely efficient…would highly recommend….
I have an awesome primary care dr, but for just about everything else I go to the Physicians Urgent Care on Hwy 96. They are very professional, caring, and very prompt. I love the online check-in process as well. Most visits I am in and out in under 1 hr (many times far less than that). Overall great place and I highly recommend.
I LOVED the appointment feature! Thank you for that. The staff, nurses and NP were so friendly , welcome, professional and appropriately humorous.
Best walk in clinic in the Franklin/Cool Springs area. The physician we saw was knowledgeable, courteous, and very informative! She took the time to thoroughly examine my mom and explain her treatment plan to both of us. Highly recommend!
Always the best possible experience here.
Friendly, caring staff.
No issues at all! Place seemed to run well. Not too long of a wait considering I was a walk-in. …
The staff was professional and personable. The waiting area was clean, comfortable and attractive. Best of all, the wait wasn’t long, and the people treating me acted like I am their neighbor, not just another number!
Everyone was so helpful and kind. I’m from out of town and was in an accident. It was great to have such quality compassionate care!
Glad to share a wonderful experience I had at Urgent Care…Mother’s Day afternoon and i gashed my palm with a pairing knife and i new it needed stitches but doubted I could find a surgeon on duty…and to my surprise Physician’s Urgent Care …
Great experience. I went in with extreme pain. The women working at the front desk were friendly, helpful and calm. I was called back quickly to see the nurse (Austin). Again, he was friendly and interested in what was going on with me. He …
I went in for 2 separate problems.
I got seen quickly and I thought Dr. Shirley was thorough and so easy to talk to. …
Worst front desk secretary I’ve ever witnessed. Had an appt, but still had to wait behind every walk in while they register. 10-12 minute process PER guest just to check in. Complete waste of my entire families time.
First urgent care visit since living in the USA. Great experience. We were seen, had an X-Ray, and broken arm set in 1 hour. Staff were excellent. Very good COVID-19 protocols. Highly recommend.
I went in thinking that I had shingles, but no proof since there was no breaking out. The nurse practitioner checked with her doctor and they agreed that I should try a week of antiviral medicine. At the end of the week my pain was gone. It was a pleasant visit and I got right in without waiting. Mission accomplished.
I had a great experience here. My nurse was Casey and she was delightful! She has a brightest personality and made me feel comfortable in the midst of my pain. Dr. Asika was a huge help and got me all taken care of. Overall would definitely recommend this place! And those snacks up front hit different different!
Excellent Care, nice staff, quick and with very clean nice facility!
Open late and prevented us from going to an ER. Provided all the services we needed and were in and out out in 35 min. Staff was great!! Will definitely go back!!!
This place was recommended to me by a friend for a COVID test when a close friend of mine came down with COVID symptoms. My experience was wonderful. I was able to schedule a time for a test within the hour. they texted me a link to a …
Took care of my son right away staff was so caring and friendly
Had a terrible experience with a physician’s assistant today is who kept shaming us for asking for antibiotics for my child. At one point, she said “I didn’t go to school to learn all I know to just prescribe medicine”. It was all so unprofessional and condescending. We’ll never go back and will not recommend to any friends.
Every person here was very kind and knowledgeable. They were also efficient! Our entire experience was great. They made my husband feel special and treated him as if he was their only patient during a very busy time. Amanda was amazing!
Front desk was super accommodating, nurse was thorough with history, phlebotomist was gentle (got me on the first stick which is a rarity for me) and doctor spent time discussing all of my concerns. Would highly recommend over other urgent cares. More like a good doctor’s office than a minute clinic.
Our visit was awesome because of a nurse named Scarlett. She went above and beyond to make my daughter comfortable while dealing with a very painful situation. Our visit would not have been successful without her. Everyone at this office was so helpful, but Scarlett was the best part. We definitely will use this clinic again.
Awesome staff! Listened and treated issues in effective manner. Being able to schedule appointments was very helpful especially when feeling poorly and not wanting to expose others
We have been to this location multiple times, and we have received excellent care every time! Highly recommended.
We’ve been to this office three times and have always received good care. The waiting room is comfortable (there’s water, tea, coffee, comfortable seating, and a TV.) They set expectations for how long your wait will be by both telling you …
After reading the negative reviews I was a bit apprehensive of choosing them for treatment of a spider bite. I called at approximately 7:30 PM on a Saturday night and was surprised that they answered the phone as quickly as they did. I was …
They are excellent. I was treated like a regular patient, not like I just walked in off the street, which is what I did. I did not have to wait but just a few minutes.Had x-rays got a prescription and was on my way. I recommend them …
The front desk was very pleasant and helpful and wait was short. Took both of my kids got in and out quickly but the visit ended being a waste of time and money. Called and left a message saying they didn’t have a pharmacy on file even …
They are so kind …. They helped me than I could expect …. I am so thankfull to them for everything….
The doctor and nurse were both very friendly and attentive. They took their time with me and were very personable.
I was in and out within 30 minutes and the staff was so kind! Easiest visit ever
Every staff member I came in contact with was so kind and professional. Probably the best urgent care experience I ever had. It’s comforting that you actually see a physician during the visit. I highly recommend and would be my first choice when our family needed medical help next.
This is Tara Shannon. I was prescribed a broad spectrum antibiotic in January 2017 by Dr. Mark Pratt for an upper respiratory infection. The problem is I was pregnant. The antibiotic caused me to have clostridium dificile. Also known as “C. …
Absolutely killer service! The front desk, the nurse, and the doctor – Mary Katherine – were all stellar. I went to St Thomas Ascension on Hillsboro first and they wouldn’t see me. So went here next. The service was so wonderful. I can’t thank them enough.
Appointments are easy, they generally run on time, and the doctors are personal and great!
I was able to make an appointment and they took me right back when I arrived. The PA was great and I was in and out in 30min.
We were in town from Delaware and visiting family when late in the day I decided to get checked for a sore throat and of course possibly COVID. They scheduled me and got me in on short notice. Each member of the staff was very professional …
The receptionist and nurses were so sweet and friendly, but the doctor we saw was rude! We were there for a covid test and yes my child was scared and threw a fit, but that is no cause for the rudeness of this doctor. I wish I could …
The team at Physicians Urgent Care is awesome. I went in yesterday and even though they had a fairly full waiting room, everybody was calm and courteous. They moved people through their visits efficiently without making the interaction feel …
Thank you for always making our visit quick and easy! Everyone’s so kind too.
This was the best experience I’ve ever had in an urgent care. The doctor was super courteous and professional. The nurse/medical assistant was super nice and cool. The two receptionists up front were very nice and sincere as well. I wish …
The doctor in there she was very friendly and really felt like she cared
Called on a Saturday morning, holiday weekend, got an appt same day. Fast and professional
This facility always treats you like family. Its beautiful, clean, and the staff is always spot on with resolving the issues. Me and all my family members drive pass several other medicial sites that we could go to, because this PUCis the ou one we will go to. As the staying goes, tried the rest now try the best.
Every time my family and I have a health issue that must be addressed quickly, we come to Physicians Urgent Care.
I have been here several times (accident prone), and have always received …
Quick and fantastic service. I came in as I felt that my UTI was creeping back and it was recommended by Teladoc that I go to Urgent Care. The doctor and nurse listened to my concerns and provided a regimen that would work along with a …
Staff was very pleasant. However, my husband and I came in for a Covid test we needed for travel. We received our test results and returned home only to find they put the wrong date on our form. When I called to tell them of the mishap, I …
Showed up with a small problem they were fast courteous professional friendly and caring set me up with what I needed and even called me twice in the afternoon to check on me highly recommended
We came to town to stay with family and attend a Titan’s game. We had just gotten to town on Saturday and my husband began to get sick. With some strange symptoms and a fever we decided we better get a Covid and flu test. We were so …
I had a really great experience at this urgent care. I went in with an unfortunate ankle sprain and they were very quick at taking care of me. Fallon, the receptionist, was very kind and efficient. Samantha Stevens, was an amazing PA and I …
I had been ill w/Covid symptoms. 2nd day of symptoms, I drove to clinic where I received immediate care. Confirmed Covid. Dr. offer several remedy options. I am grateful for their care and follow through. The best Urgent Care Clinic.
We are visiting from California and my husbands back went out on way to Nashville. We were in and out in an hour and the staff and doctors were the BEST! Definitely a lot of southern hospitality!
I don’t have my card from physicians urgent care but the doc that was there on 4/09/22 was GREAT! I’ve seen him before and he always has your best interest in mind and very professional.
I went in for a UTI and was seen by Asika Nnamdi. The results came back very positive that I definitely had a uti. I was prescribed an antibiotic and by day four it should have been working – I’ve had uti’s – it wasn’t working. I was still …
Even though it was 7:15 p.m. when I called to see if they were taking patients, and 7:50 when I arrived, they still graciously unlocked the doors and let me in. They were so kind, and I was feeling so bad! I really appreciate their customer service!
When you’re Feeling terrible, having excellent service is a must! The environment and staff was very welcoming and there was not a wait. Tonya was the best! Wish I could make her my primary care Dr. If I need an UC in the future, I will be coming back here
Fast, efficient and compassionate! They went the extra mile for me.
We had a superb experience at Physicians Urgent Care in Franklin (155 Covey Dr) — from booking our appointment, to reception and check in, to working with the practitioners all the way to checking out. Everyone was friendly, courteous, and …
This place is really great. I’ve always gotten great care here when I’ve been sick and I brought my son here tonight when he busted his chin and I thought he needed stitches. They do provide stitches but we opted for the glue. …
Such a good experience when under duress. The people here took us in quickly, were extremely helpful, and had us on the way with a prescription to begin getting our son on the mend. Very grateful for this group of people.
My husband and I had tried 3 walk-in places for my specific concern but due to booked appointments and Covid tests/vaccines, we were turned down. They also lacked X-ray machines and another office was too far away. The day was closing and …
Wonderful customer service and staff! They listened to my concerns and treated me with respect and kindness. They took their time and answer all my questions. They really care about the patient well-being. Such a positive experience!
I visited the Brentwood location on Saturday and saw Dr. Young. He was patient, kind and very thorough. I had a different symptom arise on Monday and he requested I come to his Franklin office for a follow up and again was top notch. Staff …
Very nice and helpful doctor. Really appreciate it.
Insanely fast and efficient. They even looked up my insurance info since my wife keeps the cards for our kids. Definitely coming here if we need it next time we are in town.
Excellent service by nursing staff . Even though they did well , a little training for your reception staff on human touch factor and warmth would do wonders and keeps you at next level
They were so patient and thorough. With urgent cares I always feel rushed but not with this group. Great job and a big thank you for working with my son and making him feel better!
This was the best urgent care experience I have ever had! Gary, the PA, was so great with my son, who needed 6 stitches to his face! Thank you all so much for your kindness, steady hand and efficiency!!!
I scheduled an appointment online. When I showed up, they saw me and got me back out the door promptly. I was visiting from out of town (whole other region of the country) and the lady at the front desk handled it no issue. Everyone was …
Ever time I have had to come there or bring a family member the doctors and nurse are so kind. They have great bedside manners and they actually take time to talk to you and answer questions. The facility is nice and clean. I chose to go nowhere else.
Today almost all my family went to urgent care in Franklin for flu testing. Been treated by Dr Austin Marlow if I write a whole paragraph about how nice he is it’s still not enough. Very nice and compassionate doctor.
Friendly & efficient staff.
Calm atmosphere which helps a lot with anyone who has anxiety about doctors.
Easiest place to make a same day appointment for online. …
Front desk staff was amazing. My nurse Sharon was super nice. However, my seven minute strep test took 40 minutes. And the doctor I saw was very dismissive. I had to go back in and complain in order to get them to prescribe me something (I never do this but felt it was necessary). It worked and they did.
I am so impressed with the staff at this clinic. From front desk to providers all were exceptionally professional, personable, and efficient. I visited on a day that was very difficult for all.urgent cares due the sudden COVID surge …
I took my daughter to physicians urgent care today and she was treated for a sinus infection. We were very pleased with our provider and the service we received. They were busy and they said 2 to 3 hour wait. However we got lucky and it ended up only being 45 minutes.
Good staff, great Doctors. Very convenient. Excellent locations. Very clean.
Yet again, another great experience with Dr Austin! He is so comforting, kind, and knowledgeable! He understands my health anxiety and is very good at keeping me calm and diagnosing/treating my ailments accurately. Fabulous bedside manner, …
Always so friendly and willing to help. PUCCLINIC is my go to for quick medical attention from a source that cares.
We had a great time with the doctor & the nurse. But the person at the front desk was not nice at all. Even the doctor & nurse said to ask at the front desk for the medical note for school for 2 days, guy at the front desk was so fuzzy to …
The service was fast and efficient. I waited about 5 min. to see a nurse and another 5 min. to see a PA. The PA explained everything in simple, non-technical language. He diagnosed me quickly, treated me, and then sent me on my way. Overall, it was a great experience. I’ll be back!
I would have given 5 star but mess up with where prescription was sent and unable to get through phone call to find out where was it sent is really annoying when someone is not feeling well.
Everyone in this clinic was very nice and made the entire visit easy! The nurse gives the BEST STEROID INJECTION I’VE EVEN HAD. If you’ve had a steroid injection you know they are not fun 😫😫😫…usually hurt and burn badly…I wish I remembered her name! Amazing 🤩 …
Very efficient, caring staff. Am always pleased with the care I receive at this location in Franklin and also the location on Old Hickory in Brentwood.
Very thorough examination.! Great people skills. A very pleasant experience from the waiting room and complete examination. Wait time max 5 minutes. Highly recommended.
Great staff, friendly and clean. Owned and run by doctors so quite the gap over a pharmacy walk in clinic.
Very impressed with the clinic. First time to go there and I would not hesitate to go back if I had the need. Austin provided excellent and professional care and I felt like he took the time to listen to my concerns and wasn’t in a rush. Would highly reccomend there services.
I received great care while out of state for thanksgiving. All of the staff were polite and helpful, the doctor had excellent bedside manner and worked with me to decide what to do for my treatment. It was also a very quick trip even though …
The staff is so kind. I have visited this clinic a couple of times in past but I did not want to provide my review or feedback too early. The doctor, nurse and staff is very kind and helpful. The doctor really took good care of my concern.
First class place from the check-in staff, the clinicians as well as the place itself. Far better than the CareNows of the world.
Really trust this staff. They have never been wrong!
Respectful of patients and very patient!
Been our go-to for a decade.
I hate going to the doctor. Physicians Care staff is great and takes care of you. No hassles and very accommodating. Diagnosed my problem and got me back on my feet.
With an online appointment you can get in and out of this office quickly. I received top notch professional and compassionate care.
Hands down favorite place…. I have been bringing my kids here for as long as I can remember. Fast and efficient medical care, but always while taking the time to answer all of our questions and placing our mind at ease.
Nelson and Patricia were incredible. They took such good care of me and were so patient. It was a busy night and they were so professional and excellent
Great, professional, helpful.
Austin is a true medical professional that wants to help you feel healthy again. …
Today was my first visit with a doctor since moving to Franklin, TN. The entire staff earned a 10, everyone from the Doctor to Receptionist was very polite and cheerful. So I decided to book my yearly physical in September. Thanks to all of you 💕 …
I was very sick with a sinus infection and when I went to Physician Urgent Care the doctor stressed the importance of starting antibiotics. It was Sunday evening so I had them change my prescription to Publix since the pharmacy was opened later. I went to Publix to find out that they did not call the meds in
Awesome service, checked in online and no wait on Sunday morning. Very nice doctor and staff
Probably the best urgent care I’ve been too. They are also great with the kids. The doctors really seem to care and very thorough. It feels more like going to a primary care office.
Always nice. Providers are thorough and they are great with kids. I check in online and wait times aren’t long. 👍🏻👍🏻 …
The customer service is wonderful. It started at the front door. The young lady who took my information was very nice. Her name was Ericka. I didn’t have to wait long. Got called to a room and the Nurse and Doctor was very empathetic to me and my spider bite. They listened and cared about me. Took great care of me and my leg.
The staff was so nice. I went in for extreme sciatic pain and the staff was patient with me as a slowly moved/walked in and talked about my symptoms. Facility reasonably priced as well too considering I received an exam by a PA, 2 …
Overall a very good experience, if I could give 4.5 out of 5, I would. First time here and you’re always a little nervous visiting an urgent care you never have been to before. Of course your not visiting usually for a wellness checkup. …
Amanda Overton, APN was amazing. She listened and addressed my needs efficiently and professionally. I highly recommend her.
Had a little bit of a wait even when I made an appt. There were very thorough and the nurse who gave the shot was “ the best”!
They were excellent with my 5 year old daughter. Needing medical care while out of town in an unfamiliar place is stressful but we felt safe and cared for here
I had an appointment and was placed in an exam room within 5minutes. I was diagnosed and treated very professionally. I was very pleased with my treatment.
Nurse and physician’s assistants were very unprofessional and unfriendly. When I asked to be tested for bronchitis, the response I got was “and how would we do that?”… I was dumbfounded.. I’m paying you to know how to diagnose things.. Paid $110 just to be told I had the flu and “probably” had bronchitis. Will not return.. avoid!
Physicians Urgent Care is wonderful. I’ve been twice in the last month and both times I’ve been treated with kindness and care. Everyone there is professional and friendly. I highly recommend Physicians Urgent Care!
By far the best staff I have ever experienced and it’s been very consistent. They are down to earth kind genuine and work quickly. My three children and I have been coming for the past two years as needed.
I want to applaud Dr. Asika and his team at this location off of Corothers. He took my symptoms seriously, answered my questions intently, and genuinely cared for my recovery. While I hope and pray that I will not need to be seen at an …
Highly recommend this facility and their staff, very friendly and quick service. I was a walk in on a Friday and they were able to get me seen within the hour. The nurse was extremely sweet and the doctor saw me within 30 mins! The drive from the opposite side of town was well worth it.
Service was excellent! 5 minute wait and was taken to a room where they took my vitals and patient information. 5 minutes later they took x-rays and shortly there after the doctor came with my prognosis.
Made the appointment online. Waited 5 min was pulled to a room. Great staff. Did not wait long for MD. Very clean and efficient front office staff. Everyone was so sweet.
Front desk, nurses, physicians…everyone is so pleasant and nice. Super low wait times, if at all. Very clean and hospitable. I will be going here for every urgent care related need in the future!
We were in and out within about 30 mins, thankfully. The staff was friendly and fast. Matt was incredible. He treated our 8mo with care and concern. He was genuine and professional and didn’t try to push antibiotics unnecessarily.
We just left the physicians urgent care, and couldn’t have had a better experience! Let’s face it, it’s no fun feeling sick but if you are this is the place to go. From the second we walked, we were received like family. The whole staff made this experience exceptional!
Again, very quick and efficient. Was there a week ago and had to do a follow up appointment which could not have gone better. If I could make a suggestion, I had reserved a spot for 9 AM, but there were as many as eight other people …
Needed to see a doctor and I was so pleased to make an appointment online and the entire visit took less than 45 minutes. Left with a good treatment plan and everyone was so very nice. Highly recommend!
I have been coming to this clinic for a few years now and have always have a great experience. They are friendly, knowledgeable and have lower wait times on the most part, especially compared to other walk-in clinics. I frequently recommend it to my friends & family.
I will definitely make this location my regular go to need be. Due to the attentive doctor on duty. And the approachable front staff. I felt cared for and heard Dr. Shirley. There was a slight wait due to less staff on a Friday, but the intentional care made it meaningless.
Without exception, the nicest most professional medical group you can imagine! On one hand, I hope I never need to see them again but on the other hand I wouldn’t go anywhere else! …
Staff was super friendly and just kind. I’d been sick for days and went in on Wednesday then back on Friday. I was not charged for my Friday visit because I had just been there Wednesday. I didn’t even have to ask they just took care of me. I’m so thankful for the genuine care they had for my health.
We are out of town on vacation and our little boy is sick. Without hesitation they got us on within 30 minutes of calling. All the workers were exceptional and gave us the best care! We would recommend this place to everyone!
I was driving through town as a tourist and threw my back out. I found these people online and was seeing a doctor within 10 minutes of walking in. The doctor was personable and exuded competence. Within an hour i left with with 2 shots and …
Amazing place with fantastic service. The front desk checked me in efficiently and I was taken to a treatment room immediately. Matt Young took the time to really listen to all my medical concerns and answered all my questions—I also had …
This was one of the best urgent care experiences I’ve ever had. I don’t write many reviews, but this place absolutely warranted one. I was able to easily get my place in line on their website and was seen quickly once I arrived at my …