Wouldn’t even put a star if I didn’t have to, I pay way to much for the quality of internet that I have. Unfortunately this being the only option in my area I have no choice..
I have had Piedmont cable service for 13 years now and I have never had a bad experience the only time that I have lost cable service was because of the weather Holly that works in the office has always been more than helpful and has no …
The bill just went up again, its $169 a month now. We just called and had it cut off. Emily the employee with a heavy southern accent, was very rude and don’t deserve a job anywhere.
I don’t understand what is taking so long to get fiber in my area… C’mon Piedmont get your head in the game and give us faster speeds like all the other ISPs are doing. Your cable internet is just archaic.
No after hours technical service at all for Internet issues/outages. Pretty much Monday through Friday 8 to 5. Anything happens other than those times ….. good luck. …
My internet was not working, called to report it and Craig came out and fixed it within an hour, this guy knows his stuff! My problem was of my own doing and Craig still fixed the issue within minutes, very professional, could not be …
I would like to know what you have to do to have all your cable channels for one week without them going out. Everytime you call same answer we are working on it. What do you have to work on. You don’t mind taking my check every month …
Horrible internet service…There are companies not very far away (Greensboro area) offering 1GB bandwidth for only $10 more than I pay for 24Mbps at Piedmont. Crazy to think I have to pay such prices for this slow of service that has frequent outages.
This company SUCKS!!! At least once a week our cable or internet goes out. It takes forever for them to fix it but they don’t mind increasing the price. If you cable goes out on the weekend good luck trying to get in touch with someone the …
My Internet service sucks!!! It is always going out.. And if goes out on weekend well your just screwed. even my phone tells me that my Internet service is too slow speed it up. But I’m not paying for piedmonts high speed. Wish could have different provider. If can find better provider then go with them..
This place needs to close down!! Everyone in this area wants new internet providers!! Nobody likes you!! You’re overpriced for what you offer and it’s straight trash!! Please go away.
Thank you PTMC FOR MY 26 YEARS OF GREAT CUSTOMER SERVICE! Molly (office), Kevin (service tech), Holly (office), and numerous other ptmc personel that I do not know by name are hands down the best , friendly, timely responding utility …
This is by far the worst high speed internet I have ever seen. Its 25 mbs service for the price of 100. Which suck on its own but the speed isn’t even that. 9 times out of ten you only get 10 or less with it going completely off line at …
I work from home and required to have at least 10mbps for my job. My speed has been registering less than 1 MbpP’s. I’m paying for 25mbps mind you. My computer (vpn) is slow as a snail. I can’t even think this slow. Terrible customer …
If i couldve gave it zero stars, I would. Everytime I have to call them, im asked my address and name and transfered a minimum of 7 times each call. No matter why Im calling. Then when it finally starts ringing back to them…..they say …
You get what you pay for. The worst Internet service ever, but you have to settle because in my area you can’t get any other. Love the ppl that work there tho. Always super nice and helpful.
Absolutely the worst internet service. A snail stuck in molasses moves faster than they do. Have called four nights in a row and still no solution. Asked the technician not to come out until after five because of my work schedule, but he …
I gave it 2 stars because the office people are really helpful! The internet itself is slow in the evenings, 3-4mbps when I pay for 25! And .33-1.25 in the early mornings. Varies from day to day. And the cost is high. But they have the monopoly in the area so no other choices. If spectrum ever comes they will be out.
The people are really friendly, always helpful which deserves 2 stars just for that. That’s all the company is good for though, friendly people. There are always issues with the internet every single day, two people cannot stream at the …
Honestly i wish there was a negative star review because this company doesn’t even deserve a 1 star ! We have had mutiple problems with this company , our internet went out for a week on top of this we have been paying for 8mbs and was …
New Update, 9/29/20. Speeds have increased and I am able to get 200/20. What a nice upgrade it is. Thanks for the boost Peidmont, you have continually increased my satisfaction with your company. They have a well educated staff and split …
I’ve had a Piedmont for roughly six years now, and over all I’m somewhat pleased with my service. I only have internet through them and for the most part it’s been fairly reliable. It rarely goes out and my speed stays somewhat consistent. …
Not sure where these people who are having all the issues with Piedmont live because we haven’t had any in the year we have lived here. We moved from Columbia SC where we had ‘Big City’ Uverse Internet & TV (which we loved) & it wasn’t …
if I could give negative stars, I would. I am not sure how this company is still in business. Do all of your customers a favor, and get out of the area. Sell off your network (if you can call it that) to one of the major companies around …
Good service, great people, I recently relocated back to the area and I must say, I am very impressed with the speed/latency with the service (this coming from someone who has worked for 2 ISP’s). I had an issue with old wiring and they …
Customer Service is decent unless they transfer you to someone during working hours. Straight to voicemail and I may or may not receive a call back. I usually hang up and try later. …
The service & internet quality from this place is horrendous. The positive reviews are from the coworkers themselves. If you call and have a problem with your internet, they give you an attitude & just give you the “everything looks fine/ …
Today our Internet line was cut. My husband immediately reached out to Piedmont Communications and told them the problem. The technicians arrived within 1/2 an hour of this call. Not only did they arrive earlier than expected but they had …
Internet went down Thursday. Called Piedmont’s number Friday and spoke to someone at Surry Comm who routed me back to Piedmont Comm. No humans available at 1:00p on a Friday so I was forced to leave a message that our internet is not …
The people are great and genuinely seem like they want to help you get the best service possible, but the speeds we get are nowhere near what we should for fiber internet, especially when trying to use wi-fi. Our house is only one floor …
Internet is high ping. Randomly slows down/shuts off at any given time. Getting to the point where I’m going to switch providers. Not paying for a full month when I probably only get 50%-75% of that. Seems like they get worse every single year. Been a customer since 2015
I don’t know why there are so many bad reviews on you guys I’ve had yall for awhile now and I love that I have my internet for $55 a month its not too much and I never have any issues with my connection. I recommend you guys simply because …
A little hard to get the location you want sometime, the problems I have now did not exist before Surry communicating joined, I am pretty sure I am not the only one
I wish I could give this company zero stars. I have never in my 34 years of life on this planet experienced such lack of customer service. How this company even exist is a miracle in itself. We have tried to get our cable line buried since …
The worst place. Internet constantly goes in and out. The slowest of the slow internet and we have the highest speed they offer. My husband works for spectrum and compared to them this place is stuck in the stone age. They never update anything. I’m convinced hamsters running on wheels is what they use to provide service.
Fast, affordable, and reliable internet. There was a brief outage after a storm, but service was restored in a timely manner. Every staff member I’ve interacted with has been very kind, professional, and efficient, especially Ms. Holly.
Just garbage
Very professional
Good people
24/4 = 1.8/2 24/7
Great service and staff.
Need better service.
Good customer service .
It’s okay
Good hard. Working people
💜 …
Great customer service great prices
Wonderful folks. Helpful
No after hour help or weekend help. Internet is always going out.
Internet is so slow. Goes out all the time. Would not recommend.
They are always great to work with,and very helpful.
The price is to high for the selection you have. The guide channel always has “TO BE ANNOUNCED” YOU NEVER HAVE A LISTING OF THE PROGRAMS.
I pay way to much for the internet services & half the time its down.
Trash… can’t even watch tv without it going blurry from the service. And then my internet won’t even work.
Awful internet. We pay for the highest speed and it never works! If you have a choice, go elsewhere.
Internet wasn’t working. Called and tech was out and had it fixed with 2 hours. Great customer service.
Wouldn’t even put a star if I didn’t have to, I pay way to much for the quality of internet that I have. Unfortunately this being the only option in my area I have no choice..
Internet with this provider is awful. It is down for large parts of the day and when it is up you do not get the speeds you pay for.
Holly is a wonderful person. Always helping the customers.
I have had Piedmont cable service for 13 years now and I have never had a bad experience the only time that I have lost cable service was because of the weather Holly that works in the office has always been more than helpful and has no …
The bill just went up again, its $169 a month now. We just called and had it cut off. Emily the employee with a heavy southern accent, was very rude and don’t deserve a job anywhere.
I don’t understand what is taking so long to get fiber in my area… C’mon Piedmont get your head in the game and give us faster speeds like all the other ISPs are doing. Your cable internet is just archaic.
No after hours technical service at all for Internet issues/outages. Pretty much Monday through Friday 8 to 5. Anything happens other than those times ….. good luck. …
I might as well switch back to dial up at this rate, I’d have WAAAAY better internet for a much better price
My internet was not working, called to report it and Craig came out and fixed it within an hour, this guy knows his stuff! My problem was of my own doing and Craig still fixed the issue within minutes, very professional, could not be …
Excellent service and very reasonable.
I would like to know what you have to do to have all your cable channels for one week without them going out. Everytime you call same answer we are working on it. What do you have to work on. You don’t mind taking my check every month …
Horrible internet service…There are companies not very far away (Greensboro area) offering 1GB bandwidth for only $10 more than I pay for 24Mbps at Piedmont. Crazy to think I have to pay such prices for this slow of service that has frequent outages.
This company SUCKS!!! At least once a week our cable or internet goes out. It takes forever for them to fix it but they don’t mind increasing the price. If you cable goes out on the weekend good luck trying to get in touch with someone the …
My Internet service sucks!!! It is always going out.. And if goes out on weekend well your just screwed. even my phone tells me that my Internet service is too slow speed it up. But I’m not paying for piedmonts high speed. Wish could have different provider. If can find better provider then go with them..
This place needs to close down!! Everyone in this area wants new internet providers!! Nobody likes you!! You’re overpriced for what you offer and it’s straight trash!! Please go away.
Thank you PTMC FOR MY 26 YEARS OF GREAT CUSTOMER SERVICE! Molly (office), Kevin (service tech), Holly (office), and numerous other ptmc personel that I do not know by name are hands down the best , friendly, timely responding utility …
This is by far the worst high speed internet I have ever seen. Its 25 mbs service for the price of 100. Which suck on its own but the speed isn’t even that. 9 times out of ten you only get 10 or less with it going completely off line at …
I work from home and required to have at least 10mbps for my job. My speed has been registering less than 1 MbpP’s. I’m paying for 25mbps mind you. My computer (vpn) is slow as a snail. I can’t even think this slow. Terrible customer …
If i couldve gave it zero stars, I would. Everytime I have to call them, im asked my address and name and transfered a minimum of 7 times each call. No matter why Im calling. Then when it finally starts ringing back to them…..they say …
You get what you pay for. The worst Internet service ever, but you have to settle because in my area you can’t get any other. Love the ppl that work there tho. Always super nice and helpful.
Absolutely the worst internet service. A snail stuck in molasses moves faster than they do. Have called four nights in a row and still no solution. Asked the technician not to come out until after five because of my work schedule, but he …
I gave it 2 stars because the office people are really helpful! The internet itself is slow in the evenings, 3-4mbps when I pay for 25! And .33-1.25 in the early mornings. Varies from day to day. And the cost is high. But they have the monopoly in the area so no other choices. If spectrum ever comes they will be out.
The people are really friendly, always helpful which deserves 2 stars just for that. That’s all the company is good for though, friendly people. There are always issues with the internet every single day, two people cannot stream at the …
Honestly i wish there was a negative star review because this company doesn’t even deserve a 1 star ! We have had mutiple problems with this company , our internet went out for a week on top of this we have been paying for 8mbs and was …
New Update, 9/29/20. Speeds have increased and I am able to get 200/20. What a nice upgrade it is. Thanks for the boost Peidmont, you have continually increased my satisfaction with your company. They have a well educated staff and split …
I’ve had a Piedmont for roughly six years now, and over all I’m somewhat pleased with my service. I only have internet through them and for the most part it’s been fairly reliable. It rarely goes out and my speed stays somewhat consistent. …
Not sure where these people who are having all the issues with Piedmont live because we haven’t had any in the year we have lived here. We moved from Columbia SC where we had ‘Big City’ Uverse Internet & TV (which we loved) & it wasn’t …
if I could give negative stars, I would. I am not sure how this company is still in business. Do all of your customers a favor, and get out of the area. Sell off your network (if you can call it that) to one of the major companies around …
Good service, great people, I recently relocated back to the area and I must say, I am very impressed with the speed/latency with the service (this coming from someone who has worked for 2 ISP’s). I had an issue with old wiring and they …
Customer Service is decent unless they transfer you to someone during working hours. Straight to voicemail and I may or may not receive a call back. I usually hang up and try later. …
The service & internet quality from this place is horrendous. The positive reviews are from the coworkers themselves. If you call and have a problem with your internet, they give you an attitude & just give you the “everything looks fine/ …
We have had cable and Internet through Piedmont for many years now. The prices and speed are good for this area. …
Today our Internet line was cut. My husband immediately reached out to Piedmont Communications and told them the problem. The technicians arrived within 1/2 an hour of this call. Not only did they arrive earlier than expected but they had …
Internet went down Thursday. Called Piedmont’s number Friday and spoke to someone at Surry Comm who routed me back to Piedmont Comm. No humans available at 1:00p on a Friday so I was forced to leave a message that our internet is not …
The people are great and genuinely seem like they want to help you get the best service possible, but the speeds we get are nowhere near what we should for fiber internet, especially when trying to use wi-fi. Our house is only one floor …
Internet is high ping. Randomly slows down/shuts off at any given time. Getting to the point where I’m going to switch providers. Not paying for a full month when I probably only get 50%-75% of that. Seems like they get worse every single year. Been a customer since 2015
I don’t know why there are so many bad reviews on you guys I’ve had yall for awhile now and I love that I have my internet for $55 a month its not too much and I never have any issues with my connection. I recommend you guys simply because …
A little hard to get the location you want sometime, the problems I have now did not exist before Surry communicating joined, I am pretty sure I am not the only one
I wish I could give this company zero stars. I have never in my 34 years of life on this planet experienced such lack of customer service. How this company even exist is a miracle in itself. We have tried to get our cable line buried since …
The worst place. Internet constantly goes in and out. The slowest of the slow internet and we have the highest speed they offer. My husband works for spectrum and compared to them this place is stuck in the stone age. They never update anything. I’m convinced hamsters running on wheels is what they use to provide service.
Fast, affordable, and reliable internet. There was a brief outage after a storm, but service was restored in a timely manner. Every staff member I’ve interacted with has been very kind, professional, and efficient, especially Ms. Holly.