Founded in 1950, Piedmont Natural Gas Company is an energy services company that is engaged primarily in the distribution of natural gas to nearly 1 million residential, commercial and industrial…
| Friday | 7:30AM to 7PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 7PM |
| Tuesday | 7:30AM to 7PM |
| Wednesday | 7:30AM to 7PM |
| Thursday | 7:30AM to 7PM |
4720 Piedmont Row Dr, Charlotte, NC 28210
Can’t talk to anyone
Great area to work in.
Great place to work!
Good reliable service.
Phone number listed was disconnected.
I’m a huge fan of natural gas!
Nice office, visited for a conference.
By far some of the worst customer service. They are almost on par with spectrum
Absolutely terrible customer service. The only “option” for natural gas in town.
Attended a business meeting at the facility. Wonderful place to meet.
awful company – monopoly on charlotte they will take your money -shut off your gas if you don’t use it!
There were GREAT PEOPLE AT CALL CENTER. CONGENIAL, HELPFUL, AND UNDERSTANDING. Unfortunately, DUKE energy has acquired PNG. I noticed a change for the worse..
when I tell you they went up and beyond to help me set everything up there were wonderful this is my first time having asked so I had so many questions they were able to take their time and answer each one of them very satisfied
Great place to have meetings at. Been there for local programmers meetup groups, toastmaster meetings and more. Everyone is very nice. PNG makes for a great investment and dividends.
Piedmont Gas guy came out the same day, within an hour and fixed my gas leak quickly. Really quick response time.
Bad customer service. Charged a fee when I wasn’t aware the card didn’t go through. I was contacted 5 days later about the overdraft fee unaware of the return and when I tried to login to the unfriendly webpage I was locked out.
Recently put in order for new service. Spoke with guy who said he would be there in 30 min. I got there 10 minutes late due to traffic. He was gone. No note to say he was there and no call to ask e.t.a. missed whole day of work. Service guy called company to say he waited 40 minutes, a complete LIE. Shady…
Worst customer service in the WORLD. I spent over 5 hours one day to correct an issue with one of their incompetent reps entering my email address incorrectly (didn’t receive my new electronic invoices). Just ask for PAPER invoices and you will never have a problem!!!
Wes, from Piedmont Gas arrived soon after we called customer service. He located the leak and caped off the gas. Thanks for great service!
Terrible customer service. Doesn’t matter what rep you get, they try to justify when my bill is more than double for the same time period last year.
This is a shout out to Marty Ritch and Kirby M! Thanks guys for a job well done!!
I just had the best experience with Piedmont Natural Gas! I wish all my utility …
This is my first time having gas and I put in a request online. They marked 10/31-11/1 as a holiday so I couldn’t schedule service to be turned on. I’ve been without heat and hot water for 2 days. When my appt came the called from a private …
Very poor installation of a water heater. They couldn’t be bothered to use a proper fitting and solder, then they couldn’t be bothered to use the “cheater option” effectively. They literally used a wire to tie the pipe into the fitting …
My wife and I walked into our apartment at 9pm and smelled gas. We haven’t been home for 2 days, so we knew there was a problem. We called Piedmont and they arrived promptly! Our Technician, Corey, was the best. Incredibly informative and wanted to make sure we were taken care of. Would definitely recommend!
I had a faulty gas stove they came out immediately and stayed til this issue was resolved. Very good experience
I recently scheduled an activation appointment online for Monday 11/12 from 8:00 am to 12:00 pm. I received a Confirmation Number and Service Order Number. …
Thank you Scott in Waxhaw for troubleshooting my gas leak and providing me with a plan for resolving my gas issues! This was one of the best customer service experiences I have had with a utility company.
The tech came promptly after he called and turned the gas on. Although our unit was seized up and our landlord has YET to fix it 2 weeks later, the techs info and quality of service was awesome!