Pinnacle Federal Credit Union, serving Edison and Middlesex County, NJ since 1962. PFCU isn’t a typical bank; we offer lower interest rates and … See more
I have an account with them for three years. Dropping it this week. Very strange account activity over the past few months. There are too many other banking options out there.
I am completely disappointed. I cannot get through to customer service and have been trying for days to make a car payment. Online, website, and phone…. nothing
The worse financial institution I’ve ever dealt with, I’ve left numerous messages for Collete at X.202.
I am trying to get a payoff statement nobody helps. …
Have been with Pinnacle for over 8 years great and pleasant customer service in or out of states. Always greeted with a smile when you enter the bank the front, and back desk people to the windows of tellers.
Cannot get through to them with help on an auto loan after receiving this bank letter. Been calling for 3 days straight. No customer service whatsoever! Even letter does not include ext number as asked me to call. I can not reach them. Terrible! !!!
The representatives were very helpful, I was in the process of purchasing a car and I could not get the dealer to give me the carfax. I explained this to the representative and she provided me with the carfax on the spot. Her help kept me from wasting my time and making a big mistake.
I have had a car loan for about 10 years (yes, sad but true) and I must say, the staff has been more than patient and helpful with me get by some really bad financial times. I am back on track and I am more than thrilled they helped me weather the storm on my road to owning my car hopefully soon! Thanks Joanne & Darlene!
I have to say about 7 years ago, I was in search of a car. I called the Pinnacle Credit Union in Edison, NJ. and asked if Could get a loan being retired. They took took my information and told me I qualified for a certain amount of money. I …
Ive recently had an issue with this bank and felt extremely disrespected. However, I received immediate feedback regarding the situation I experienced which makes the world of difference. I appreciate the personal attention and those that pride themselves on customer service.
Worst financial institution ever! Their rates as a credit union is higher than online banks, why would anyone would borrow or save with a credit union that has very few branches and options, while online banks have more ways to access your …
Scam… I was preappoved for 10K loan and I applied and sign documents and within days it was denied .. they wasted my time I don’t have a bad credit no late payments … will be trying to get my inquiry removed
Whenever I have to deal with customer service here it is a nightmare! Just getting through to someone takes at least 20 minutes. When you finally reach a live person, they act as if they are doing you a favor by doing what they are being …
We’re new to Pinnacle. Applied for a auto loan. Per the conversation I had with a loan processor, my income wasn’t enough so I had to include my wife. Loan processor told me all was ok and even gave me my monthly payment. We made an …
I called on the phone first and could not be happier with the service. I got connected with someone who cared to listen to my needs and was able to help me out. Great experience working with Kathleen Haak. I would recommend this credit union to anyone. ATM on site was also a very neat feature. Solid 5 stars from me!
The bank tellers need to communicate with their supv if they don’t know how to handle a deposit! I’ve been a member w/ this institution since 1989 and I never had a problem, but if they want 3 more stars retrain that teller! I mailed my check to them 3x’s, but thanks Pam for helping me🙂 cause I was ready to change institutions …
I think a lot of the negative reviews have to be attributed to pandemic frustration. I have never had an issue with staff here, occasionally have delays getting through on phone but I don’t know of any business that doesn’t have this …
Pinnacle Federal Credit Union is a shadow of what they once were. Even long before coronavirus, I could never get anybody on the phone left messages, no callbacks. Just got worse and worse over time. …
No customer service skills at this bank!
The worst bank I have ever dealt with
went out of there way to help me out very helpful and friendly
I have an account with them for three years. Dropping it this week. Very strange account activity over the past few months. There are too many other banking options out there.
Cannot get through to them with help on an auto loan. Been calling for 2 days straight. No customer service whatsoever!
I am completely disappointed. I cannot get through to customer service and have been trying for days to make a car payment. Online, website, and phone…. nothing
Just a great financial company to be affiliated With and I’m pleased to be apart of it🏆 …
I’ve been a member of this credit union for at least 20 years. Great staff, great bank!
The worse financial institution I’ve ever dealt with, I’ve left numerous messages for Collete at X.202.
I am trying to get a payoff statement nobody helps. …
Have been with Pinnacle for over 8 years great and pleasant customer service in or out of states. Always greeted with a smile when you enter the bank the front, and back desk people to the windows of tellers.
Cannot get through to them with help on an auto loan after receiving this bank letter. Been calling for 3 days straight. No customer service whatsoever! Even letter does not include ext number as asked me to call. I can not reach them. Terrible! !!!
The representatives were very helpful, I was in the process of purchasing a car and I could not get the dealer to give me the carfax. I explained this to the representative and she provided me with the carfax on the spot. Her help kept me from wasting my time and making a big mistake.
I have had a car loan for about 10 years (yes, sad but true) and I must say, the staff has been more than patient and helpful with me get by some really bad financial times. I am back on track and I am more than thrilled they helped me weather the storm on my road to owning my car hopefully soon! Thanks Joanne & Darlene!
I have to say about 7 years ago, I was in search of a car. I called the Pinnacle Credit Union in Edison, NJ. and asked if Could get a loan being retired. They took took my information and told me I qualified for a certain amount of money. I …
Ive recently had an issue with this bank and felt extremely disrespected. However, I received immediate feedback regarding the situation I experienced which makes the world of difference. I appreciate the personal attention and those that pride themselves on customer service.
Worst financial institution ever! Their rates as a credit union is higher than online banks, why would anyone would borrow or save with a credit union that has very few branches and options, while online banks have more ways to access your …
Scam… I was preappoved for 10K loan and I applied and sign documents and within days it was denied .. they wasted my time I don’t have a bad credit no late payments … will be trying to get my inquiry removed
Whenever I have to deal with customer service here it is a nightmare! Just getting through to someone takes at least 20 minutes. When you finally reach a live person, they act as if they are doing you a favor by doing what they are being …
We’re new to Pinnacle. Applied for a auto loan. Per the conversation I had with a loan processor, my income wasn’t enough so I had to include my wife. Loan processor told me all was ok and even gave me my monthly payment. We made an …
I called on the phone first and could not be happier with the service. I got connected with someone who cared to listen to my needs and was able to help me out. Great experience working with Kathleen Haak. I would recommend this credit union to anyone. ATM on site was also a very neat feature. Solid 5 stars from me!
The bank tellers need to communicate with their supv if they don’t know how to handle a deposit! I’ve been a member w/ this institution since 1989 and I never had a problem, but if they want 3 more stars retrain that teller! I mailed my check to them 3x’s, but thanks Pam for helping me🙂 cause I was ready to change institutions …
I think a lot of the negative reviews have to be attributed to pandemic frustration. I have never had an issue with staff here, occasionally have delays getting through on phone but I don’t know of any business that doesn’t have this …
Pinnacle Federal Credit Union is a shadow of what they once were. Even long before coronavirus, I could never get anybody on the phone left messages, no callbacks. Just got worse and worse over time. …