Pinnacle Healthcare has provided multifaceted medical services and urgent care to the residents of Salinas, CA, and surrounding Merced and Monterey counties for over 20 years. Their comprehensive and personalized approach is unparalleled, and with a wide variety of services available all under one roof, you will not have to stress over needing a referral or out-patient treatment for most specialty procedures. With services such as COVID-19 testing, health screenings, physical exams, immunizations, orthopedic services, physiatry services, work injury care, and drug and alcohol testing, the board-certified doctors and their compassionate and expert staff are here to ameliorate your health and improve your overall quality of life.
| Friday | 8AM to 6PM |
| Saturday | 9AM to 3PM |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
2 Rossi Cir Ste 101, Salinas, CA 93907
(Translated by Google) They take a long time
(Original)
Tardan muchísimo tiempo
(Translated by Google) Three hours waiting and no hope of experiencing terrible bad service. …
(Translated by Google) Terrible doctor service
(Original)
Pésimo servicio de doctores
(Translated by Google) This place is useless for mothers, it’s the worst in doctors…they provide better care in health clinics …
(Translated by Google) A doctor from there told me that he didn’t speak Spanish the first time he looked at me and the second time he looked at me and the second time it happened that he already spoke Spanish well, he was lying, he spoke …
(Translated by Google) The worst assistance ever. The nurses there are rude! The doctor there is rude and not helpful at all. I’d rather die of pain then rather step one foot on this building again. The people here are no help if you work …
Great place Great people
Horrible costumer service and the receptionists are very rude
horrrible. They did nothing and i wasted 3 hours
If you’re thinking about going here, Don’t, just don’t.
Horrible service had my mother waiting for hours for a paper to get signed
Front desk staff needs to be re trained
Waiting on this facility from 1 pm to 5 Pm
Will never come back here .
Help desk personal, billing and girls that take your call are really professional and respectful, great job guys!! thanks!
The worst experience of my life! Its an average of 1:30 hour wait time!!
Wait time was 2+ hours. Not to mention RUDE manager and employees.
Don’t go here. Doctor is rude and cold. The staff treats you as if though you are a burden on them.
Made me wait 4 hours and still didnt see me 👎 wouldn’t recommend this urgent care to anybody …
Fast COVID testing services, very responsive and excellent customer service.
Unprofessional and generally incompetent, don’t waste your time or your copay here.
1 star only because I cannot give 0. Could not diagnose the problem and wanted me to wait out the pain for 2 weeks before doing anything.
I been here for 3 hours and still waiting….I came here because I had work injury but they taking forever . They didnt even had a lot of patients maybe 6
I came here just as they opened at 9 hoping to get in and out. I was the first person in the door and was still sitting in the waiting room at 10:15.
I would give it 0 stars if I could. Wait times are ridiculous on top of poor service by the reception and nurses. Poor communication skills.
Very long waiting time and poor customer service, waiting for the X-ray technician for one hour to show up to work! Very dissatisfied!
DO NOT COME HERE FOR A COVID TEST THEY WILL HAVE YOU WAITING TILL THE VERY LAST MIN AND THEY SAY ITS THE RAPID TEST BUT ITS NOT ITS BEEN ASLMOST ONE WEEK AND IM STILL WAITING
2 plus hour wait time even with an appointment. Not good when you’re waiting to take a drug test for work and you really really have to go.
Waited hours after appointment time to be seen
I have an appointment at 930. It’s 1015 and I have yet to be seen. Everyone else who’s walked in saying they have appointments at 115 have been seen already and they just got here. Just because it’s with a specific Dr doesn’t mean anything since they set the appointment.
People with the same reason why they are there are chosen not in order. Slower than whale snot do not come here
I hate Doctors offices due to the hurry up and wait forever .
but it was pretty painless fast in and out .
just seen on CA Medical Board that a Dr. that treated me back in 2002 and did surgery on me and has left me disabled ever since is now working at this place. People BEWARE!!!! He also has trouble in other states look him up if you don’t believe me his name is Glenn Cooperman. I have never been here just giving a heads up.
Doctors here are great the people up front are rude and un profesional.They need to fix there people skills.
This place is super unprofessional. The person i was assigned to see was a PA witch means ( Physicians assistant) ( not a licensed doctor) the PA that i saw was rude and unprofessional. In my opinion this place is a waste of time & copay.
The doctors in here work with Taylor Farms, and if they send you here to be taken care of they will say you are fine just to get you back to work, my mom was badly treated and made fun of because of an injury she had at Taylor farms, legal actions will be taken into this matter.
I walked in at 10:00am. Was told two people were a head of me. It’s been two hours and now there are four people on front of me. The gal at the counter was snobby. Worst experience ever. 😓🤒 …
This was first time there was not a wait and now I know why. My Doctor was very disappointing. Said he would give me antibiotics but wait and take them IF it gets worse.
I Googled “urgent cares that accept Medi-Cal”. Pennicle popped up so I went. I filled out the forms, handed her my ID and Ins. card ….. The receptionist looked at my card for half a second and says ,“oh yea we don’t take that here”
Staff is horrible, laughing at my father. They where not helpful at all. Who does someone report this too? I also over heard another patient and commented that the doctor is just as bad. Don’t go here! Beware
I was forgotten in a patient room for over an hour, not given my results and just told that a prescription had been called in… I could barley understand the doctor for the few minutes he was in the room with me.
Waste of time…..find a different place to be seen!!!..it’s been an hour past my appointment time I still haven’t been seen yet!!! Keep being told I’m the next person I’m the next person…blah blah blah….2 people have been called before …
Everyone is super rude ! They don’t know how to follow procedures they don’t are about COVID I went to get a test they had me earring for an our and I told them then I couldn’t go inside but They DONT Care front don’t care at all
I went to this place for a TB shot and it took 3 hours. I politely asked THREE times on what the hold up was and the workers caught an attitude each time. Absolutely unprofessional.
This place has horrible service.. Especially for pre employment drug-test.. The typical wait to poss in a cup is over 2 HOURS!!!! They also disrupted my 1st day of work due to their SUPER SLOW services.. This is the 2nd time they’ve done this.. Just a bad painful experience for NOT being ill…
Horrible place. Doctors take 2 plus hours just to get to you, even when you have an appointment. Do not recommend this place. Was at the place for almost three hours for a simple exam, that should have taken at most 30 mins.
Gave me three days of PT then told me I was confused about my appointment which I wrote down on paper and even showed them they had me waste time and money driving from Monterey and couldn’t even admit they messed up my schedule of appointments. My complaint is with the office in charge of PT….Terrible “Doc in a box”
Terrible!… I would give a zero if I could, AVOID THIS PLACE!!!.. brought in my 2 year old daughter with a broken collarbone, waited over 2 and a half hours to get called back, then another hour to see a doctor…. all so they could say there was nothing they could do. Waste of time and money!
Came here for a pre-employment appointment scheduled at 8:30am. Arrived to my appointment at 8:10am.It’s 9:45am and still waiting in the lobby…
The wait time here is ridiculous. I came in for a TB test was told that my wait wouldn’t be long, I came in about 15 minutes after they opened, I ended up waiting an hour and a half for a 1 minute procedure. When I asked the people at the …
I am in California for work and got sick. I went in at 10 am and they said they weren’t seeing any more patients for the day. They normally had 2 providers and only had one today. With a population of 150000 plus I can imagine two is enough. Why even keep the doors open?!
Been waiting over 4 hours for a urine analysis. People in the front desk have been rude and when I asked if I could go take my test else where they said I would be called in ten minutes that took place over an hour ago. So unorganized and disrespectful. Would not recommend this place to anyone.
Called this place for some info was greeted with a quick hello then she hung up. Ended up calling a second time and the same. wow this clinic staff needs to be replaced and that short bald headed doctor too.
This clinic over charged me. I have given them ample time and notice to refund my money. They still have not. Watch out when you go to this place. It’s pretty sad.
I was parked up front waiting for the place to open. A vehicle pulls up alongside of me. Didn’t think much of it. But when the staff came to the door to let other employees in, I notice the lady that pulled up to me got out and was …
Do not come here for a covid test. I’ve been sitting in my truck for an hour now. I’m getting test because I have symptoms and don’t feel good. The last thing I want to do is sit in my truck.
Never even billed my insurance and turned me in to collections. Clueless. Not how it’s done.
The customer service was unprofessional from the start. The Man that i saw during my visit here is a PA ( physician’s assistant) Not a license doctor. He didnt know his facts about my condition. Just assumed what i had. And prescribed me. …
Kudos to Dr Guzman and the staff. This is a very busy place. The wait times may be long but once you are in the office you are taken care of. The staff is amazing. Try to stay clear of Sundays if you can. Only one doctor is available. You are in good hands here.
The only thing urgent about this place is the want to leave after you enter. The time they make you wait to be seen is about the same amount it would take to go to a better healthcare clinic.
Not perfect, but I found the staff to be competent. Wait times depend on how many patients are already in exam rooms not how many are waiting in the outside waiting area. PT staff was great. Always greeted me in a timely fashion.
The Doctor was really good, but the staff especially the one by the window, it’s like she does not even like working there, bad manners, can’t hear when she talks, does not even look at you when she’s talking, she was in a bad mood right at …
Went in for a Covid test I was 15 minutes early to my appointment literally took over an hour and a half for me to finally leave , sat in my vehicle the whole time and I have insurance through Anthem Blue Cross and I am finding out that …
Terrible service.
I called and set an appointment over the phone.
When I showed up this lady told me I had to fill out paper work. The lady never …
I’ve been here a few times for my son’s broken toe and my own illness. Don’t expect an “in and out” appointment. Set aside a couple hours and bring something to do. Urgent Care is a thousand times better than ER care. The wait times are …
DO NOT GO TO THIS PLACE!!! Not only did the entire visit from entering the building to leaving take over 4 hours, but the doctor was extremely rude and unprofessional when he muttered (so that I could hear) not to come back because my …
My husband chooses to come here….I go elsewhere and I’m in and out of my appointments in half hour. Every time he comes here it’s a 2 hour wait even with an appointment! Last time we came for lab results the staff didn’t pull the labs for …
My 11 month old son had a 103 degree fever. After sitting there for an hour, filling out forms, processing insurance, and waiting for the doctor, we were told the facility doesn’t see children under 1 year old. This after sitting there with …
The worst place, the nurses are a joke, they have no manner for their profession. I was on waiting line to be seen by the doctor. Waiting outside for more than 3 hrs, after all this period they told me the doctor left due to emergency case …
I show up for a DOT physical and I’m told that it will be about 45 minutes for the wait, so I take a seat and wait…after about 2 hours of waiting, I have to use the restroom and then about 30 minutes later, I’m called to the back. They …
The girls that work here are very very slow and ask the same questions. I got there right when it opened and they still took over 2 hours to give me my covid test. Not to mention they left me leave the clinic without even charging me 😂. Big …
WORST Urgent care. No care from any of the staff. I was never called for an xray or follow up appointment. I had to constantly call them to f/u. I specifically asked the doctor I needed ibuteral solution refills and instead he prescribed an …
I went to Pinnacles for a simple TB test around 1pm and waited over 2 hours before they brought me back to administer it, which took about 3 minutes. This is after I called beforehand and asked them if it was empty or at least close to it …
Worse place ever. They just make you wait and wait. They literally put me in a room going on 3 hours now
Pretty useless place. I got hurt and walked in with a swollen foot. They didn’t want to help me because my injury was from work and I went there out of my own will and not because work sent me . Yes it happened at work but I didn’t have time to drive all the way back to work to simply get a look for a green light to see a doctor.
Great customer service! The staff here are professionals and take safety measures serious. I was in and out from my appointment in a timely fashion. Dr. Diaz helped me get my prescription along with giving advice for my condition. I also …
Everyone was very pleasant and so nice. The dr was great too! Time waits are a given especially during flu season so I didn’t mind the wait. They were very safe how they handled covid symptom patients.
Terrible office. I came in with a cyst and they removed it before the anesthetic had fully taken effect of my arm, it was incredibly painful and i left drenched in sweat. Doctor was rude and when i came for 3 subsequent checkups (each time …
Yes, you have to wait but who doesn’t at a doctors office. Just wish the bathroom was nicer. Staff was friendly and nice! Doctor was funny and thorough.
I’m not gonna lie I was a little nervous going in based on the recent reviews. However, I couldn’t have been more pleased with the reception, services, treatment , everything that I received. It was obviously a very busy day for them but …
Terrible. Physical and drug screen for new employment. Had an 11am appointment and still waiting to see a doctor @ 12:30. Badly needing to use the restroom while waiting. So much paperwork asking for the same information over and over. Save a tree by updating your technology and keep appointments on time!
I came in to be seen at 5:15 (they close at 6) and they refused to see me——- there were only (2) people in the waiting room…..! They said they were backed up and I said no one is here? I said it’s not like you are closing in 5 minutes- it’s …