The Plateau Medical Center provides health care services related to cardiac, cardiopulmonary and behavioral health.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
430 Main St W, Oak Hill, WV 25901
Absolute best staff.
Excellent doctors & nurses! Went here for the first time today, and I was very pleased with the care I received. & a clean environment!
It was a very good experience, everyone was very polite and nice to me
Has made improvements.
Excellent and efficient facility
Professional, friendly, and efficient.
This place was so organized, clean and the staff was amazing 🙌 …
Friendly and clean.
nice clean place
Great people. Loving and caring
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Excellent, I love him
Very courteous and effectient
Treated like a real person, not a number
Worst hospital I’ve ever been to, avoid at ALL COSTS.
This is the worst place ever. I would never recommend anyone to go to this emergency room
Everyone was nice, friendly and knowledgeable.
I had a very good experience
Nice to have a hospital so close to home. Thank you all for being there.
Had a wonderful Dr Scott Killmen and all the nursrs
They tell what test showed We call you.
They were kind and efficient. Very thorough.
Fast, efficient service.
Had knee replacement surgery and stayed on in rehab for 2 weeks. Everyone was awesome
Showed great respect very helpful. Staff explained everything in detail
Dr Conley is very. Straight forward and knows his business he will listen to you and treats you with respect
Plateau Medical Center is a great place they are friendly and very helpful
Had to have appendix surgery and everyone took exceptional care of me.
I love and appreciate the cleaniness and kindness since going here!
The staff was hospitable and very knowledgeable. I was impressed.
A wonderful group of medical people. A very caring group.
Friendly, caring staff
This place is the absolutely worse! Staff was rude. Just overall terrible! I recommend never going here
Wonderful employees, excellent treatment. Thank you!
Everyone is professional and Kind.. 🙏🏻 …
I called to check on a loved one in this sorry facility only to be told “well the doctor saw her and ordered some stuff.” That’s word for word!!
Very nice place and all the staff was great.
The sleep lab is amazing! It is set up like a hotel room!
Haven’t been there
Other than the really long wait I think the medical staff is amazing
Friendly, professional and it took no time to get through registration to my appt
The nurse’s was very nice and took great care of me my doctor Jacob McNeal was very good listed to me and was very thorough
The staff were friendly and my appointment started when scheduled.
Everyone was so nice and professional. I would go back again if I had to have another procedure.
I love Plateau. There is no waiting and the nurses and everyone is so nice and so knowledgeable.
Love this hospital every nurse and doctor I met was amazing
They were friendly and the X-ray technician was efficient and quick.
Went there for a broken arm, they were very good. Haven’t heard any bad stories from them but little experience. Hesitant to give a 5 star for that reason alone
The nursing staff, they go that extra mile for you.
Thank u everyone for all that u do and have done.
Everything went fine for me was in and out pretty quickly. The staff was great and friendly
I went there for knee replacement. Dr. Whitfield is a great doc but I got e-coli from a dirty catheter. I need another knee replacement, but I am afraid to go there.
Horrible ER and staff. Staff LOVE to sit at the ER nurse station and gossip about people with EMS workers. Staff also do not give good care….will never go back here for sure!!!! I don’t recommend anyone go there!!! Go to ….BARH…..
The people were all very kind and quite helpful. They also seem to be experieced at thier jobs.
They got me in and out as quick as possible and they found out what was wrong with me. They were friendly and polite I would return there again.
They are the best hospital The staff was great and service was excellent
Worse hospital yet. Stuck a tube up my husband’s penis, on orders of Hilltop center nursing home, him with no pain medication, without guardian’s signature, without knowing his other numerous medical problems, as punishment from the nursing home who threw him out, as they helped kidnap him from another hospital.
This is the best hospital within reasonable driving distance. You can get seen quickly in the emergency room.
Here for surgery. From front door to current, post op… I can’t say enough!! Professional, kindness, and attention to my well being. I am a PMC fan.
The ladies I have had to deal with there have all been really good to me. Nice and friendly all the time.
Even though it’s a small town and they are renovating the staff is super sweet, and amazingly quick. By far the quickest and most attentive ER I’ve been to.
If I could rate this place a negative 1 star I would. Dr. Stewart didn’t even touch me to examine me all he did was go by what was said. No x-rays done or anything. Will not go to plateau medical center again.
Excellent care and the nurses were awesome. Jamie Stewart was great.
I must say, Plateau has really come up in the world. Great doctors, great staff.
Wonderful experience. Prompt, friendly & professional. I definitely recommend Plateau Medical Center/Hospital.
Excellent service and very professional care
DO NOT COME HERE!!!!!! Busted my lip open on a rafting trip, came here to get a stitch. The ER Dr. REFUSED to stitch me, when I told him I was a nurse and needed a stitch he said he would do it if I wanted but it was gonna hurt!!!!????? Why …
This is the worst emergency room I have ever seen. The nurses don’t care about their patients. The doctors don’t know what to do during an emergency. They took my grandmother there and diagnosed her with a stroke and ALL they did was give her antibiotics. It is the worst healthcare I have ever seen in my entire life.
The lady that performed the tests was very nice and informative. The building was clean and I felt very comfortable while I was there
In both admittance and Radiology, everyone was so nice.
My husband was sent here from Hilltop nursing home. They were under orders by Hilltop nursing not to give me any information. They refused information although I am legal surrogate, stating I have to ask Hilltop Center nursing home, who …
Currently sitting in the waiting room at the ER, having back heat pains and my left arm has been tingly since I woke up. Can’t take a deep breath because I get a sharp pain that takes my breath away. As I’m sitting in the waiting room their …
This really has to be the worst ER in history. No understanding of triage or basic human needs. NEVER picks up their phone, and sends bills for the next 2 years, threatening collections, even after you’ve already paid the exuberant fees. …
Everyone was very nice pleasant to deal with very clean
Extremely long wait to get registered just for a chest xray . Once i got back to the xray department I was in and out they was very professional in their department.
I am an employee of plateau medical center. We are doing big things in the community and we care about each and every person that comes through our doors. If you are here chances are your not having the best of days so we try our very best to make sure you have one less thing to worry about. We are quality care, right here
Have always had a great experience at this hospital and it’s staff.
The nurses were very nice and answered any questions I had and the doctor was very professional and straightforward.
My daughter had her first surgery and the nurses were exceptional. Kind and supportively. I’m super impressed.
Dr. Newmark I think his name is . I prefer call him a wore out waste of space in the ER. He needs to retire. He came in room after they was paid and basically
said nothing we can do. She has a tooth abscess huge abscess dentists can’t cant …
Ladies at the desk was very helpful and friendly. Nurses on the other hand are hateful and rude. I can not believe how I was treated…
Plateau medical center has done alot of work and I was really blessed to see it and it’s very clean and the doctors and staff was very attentive to me and everyone else in the er.
Took my daughter to the ER because her leg has been hurting for a while and her pediatrician does not do x-rays in the office, once there they refused to do an x-ray, all the doctor did was squeeze her leg and not tell us anything. This is …
Love this office and all of their staff! Always get me in on short notice and I never have to wait more than 5-10 mins to get in a room and see a doctor!
Best experience ever…. Dr. Peterson ENT wonderful, everyone in outpatient surgery ROCK!!! Will return there for any medical needs I have from now on. Everyone frome Registration, lab, Radiology, Respitory, are amazing. I was treated …
I’ve been here 45 minutes so far just waiting to register for some lab work there’s really nobody in here so I don’t understand I have an autistic child outside waiting with a friend quicker service would be greatly appreciated
Billing department is a mess. They have no relationship in working with insurance companies. Insurance companies have same fault. Even after co pays paid up front. You can bet 3-4 months down the road you will get a surprise bill for a few …
The staff at Plateau Medical Center and Plateau Rehabilitation are exceptional. They are VERY prompt in coming to your room when paged. They are compassionate and knowlegeable about their professions. If I ever need another procedure, I hope I can do it there.
I had surgery there on the 5th. Everyone I came into contact with (from pre-surgery screening to post operative care) was knowledgeable, yet personable. It’s odd to call a surgical procedure a positive experience, but mine was. Thank you.
Someone called last week and was supposed to return a call and I haven’t heard anything,so if they could call back it would be greatly appreciated Thank you
Bitter sweet for me. The ER saved my life. Literally. I went back a year later for a test. They wanted $250 in addition to what they were going to get from my insurance. I said I couldn’t pay it and, as I went to leave, the clerk made a …
My wife and I were very pleased with the Dr and staff at the hospital everyone was really nice and helpful I recommend this hospital to everyone all hospital should be run like this one they set a great example thanks for taking care of me
I had a sleep study. The staff was helpful and accommodations very nice.
The staff was so friendly and caring . Very clean ..
Great experience. Went for MRI. Got me checked in quickly told me exactly when I would get in and the friendliest folks you will ever deal with.
My husband went there from a nursing home. The hospital was required to ask my permission before doing anything. They did not. I did not even sign any papers for admission to the emergency room. As a result, they hurt him. He was already in …
Better than some like to admit. I have been to this hospital my entire life, and so have my kids. Have they ever made a mistake or been wrong? yes, but so did some of the highest ranking hospitals in our state on some very serious health …
My partner has been fighting pancreatic cancer from 2008 to present. Plateau Medical Center did labs ct scans and x rays and found he also had pneumonia as well as a serious internal blood poisioning bacteria. Plateau Medical immediately …
Had bad head injury. Was left without anyone checking on me for hours. I even had to help doctor hold gauze when he was suturing my head. Was in ER FROM Approximately 1:30 pm to 7:30 PM. Pure neglect. Possible law suit.
From the moment I walked in everyone was courteous and very prompt and courteous and when I went to have my CT scan the staff were very knowledgeable and friendly and put me at ease with what they were doing.
Best emergency room experience I live in Beckley but hospitals in Beckley are dirty and could care less about Covid and it takes hours waiting in Beckley to be seen by a doctor so I would suggest anyone needing to see a emergency room doctor it is well worth the drive to go to Oak Hill.
Very caring friendly and a knowledgeable about my procedures
Employees where awesome. But still waiting on test results. Slow.
Dr. Todd Lares is enough to give Plateau Medical Center a bad name. I went to the ER with facial pain and numbness on the left side. He did not order blood work, nor did he examine me. He then proceeded to tell me it was “anxiety”. Really? …
Pleasant experience, my son had surgery here and everyone was very nice and accommodating to all of us. Dr Petersen explained everything to us and listened to us and was very professional. From signing in to the discharge it was amazing. Dr …
Very professional, friendly, made me feel comfortable and very clean
Great initial experiance. Got in room and was seen quick. It after that visits were less and less, even used the call button [heard one of the say, “oh know he didn’t”, when I did.] Didn’t even come back to see what I needed, just used an …
Great, caring, and attentive staff from the ER, to the ICU, to the first floor, and everyone in between. Everyone (even dietary) was very helpful and did everything they could to ensure I was comfortable during my time of need. Any and every question or concern I had was quickly addressed. Thank you PMC Staff!
I had a hip replacement Dr. Whitfield did an amazing job. Everybody there was very professional and always explained everything in a way I could understand. They were all so nice and courteous and genuinely cared for me. The nurses, PT, cafeteria people, case manager and other personal were outstanding.
My husband was admitted to this facility and he had the best nurse name Katie Hopkins. He was in the ICU. Thank you for being a wonderful sweet and friendly person.
At 78 with heart disease, I’ve been in almost every hospital within 200 miles of Oak Hill.
The staff at Plateau is unfailingly helpful and caring. …
Was a little afraid to have the colonoscopy but all the staff were friendly and put me at ease.
Very friendly and professional staff. The facility was very clean. Every question was addressed and answered professionally. Highly recommended!
Wonderful staff, very helpful. Physician listened, not rushed.
The worst experience period! I’ve never seen anything like this in my life! The receptionist wouldn’t stop texting on her phone long enough to see that in was even there and people were there since 2pm and it was 6:30 pm when I got there …
Received excellent professional care from every department, emergency room, med surgery, dietary. Radiology, housekeeping, ICU, lab, every department I encountered was professional and competent. The ED physician, Dr. Keffer , Dr. Polisetty and FNps were professional and excellent.
The sheer fact that the lab has you sit in the hallway for 30 plus minutes because they’re on their phones watch tiktok is completely unacceptable!
Absolutely the worst hospital to go to. All of the nurses who were in charge of my grandma was very neglectful, in several ways. The only good interactions I had with anyone there was the receptionists and one CNA.
Was treated in an efficient, very professional manner and all staff from registration to the ER physician was very kind and caring.
Had to have a MRI with unicare ins. Yes the struggle for preapproval was severe! I get in the MRI machine it’s so OLD, LOUD, AND OUTDATED that it vibrated my leg off the bed in the machine. We all know that you have to remain perfectly …
Immediately seen in the ER. They took immediate action to take care of my problems. All staff were friendly and helpful. All problems and concerns were addressed quickly. Was hospitalized 5 days and everyone I encountered was amazing!
From initial intake, through preparation for first procedure and during/after first procedure, I have received excellent services from Plateau Medical Center’s staff and … …
I had an out patient surgery on 3/29/22. I was taken very good care of by the nurses, anesthesiologist, nurse anesthetist, and Dr. Andrew Petersen. The hospital is very clean. It was a good experience.
CHRIS STUMP, in the the Radiology Department at Plateau Oaks Hospital, was AWESOME!!!
CHRIS was PROFESSIONAL, KIND, CARING, RESPECTFUL, THOUGHTFUL, AMAZING, COURTEOUS …
I had sinuplasty and septoplasty surgery at Plateau Medical Center and mere words cannot express how well I was taken care of. They allowed my husband to stay in the room while I was in surgery, which meant lot and took another worry off …
Staff at Mt. Laural Clinic owned by PMC does not enforce this policy, my mother and I my have been expossed to Covid-19 on 05/29/2020 at 9:10 AM from a pt. not being required to wear a mask sneeze without covering her mouth and nose.
I was referred to Dr. Petersen for my son due to endless amounts of strep throat and ear infections. Immediately upon arrival we was called back for my son’s consultation, Dr. Petersen made us feel so comfortable answered all of our …
Staff very friendly in the Radiology department.Waiting room takes a while even with appointment.
Very prompt and helpful! I forgot my imaging order and the receptionist took time to contact my primary care physician and have it sent over. We use PMC almost regularly for most of our medical needs and have never had a bad experience in …
I had a scan done in radiology. Checkin was smooth. I waited maybe five mins. Everyone in admissions was nice. I arrived in radiology and was told to take a seat and they would be right with me-I barely got seated and was called in. Erin and Angie were very nice and explained everything they were doing during the scan.
The 50 min wait time to be registered for out patient xray was a bit annoying however the staff was very friendly. The xray ppl were top notch they get 5 stars less than 5 minute wait after being registered. Please give radiology a registration person and lab.
I would recommend this place to everyone. The entire staff is very nice. They really know what are doing. I went in for a CT scan and I was in and out in just a couple of minutes. Anyone need medical help or just general hospital scans , X-rays and so on this is the place to go to.
I was so sick and the nurse that did my antibody infusion was so wonderful! She was so nice and bubbly and definitely made me feel better just by being so kind! I can’t stress enough how good it makes you feel when a nurse is that kind to …
Didn’t get my surgery because of a false positive text. And can’t get a Answer why they test you after the surgery was canceled. I don’t think that I should have to pay for services that wasn’t done and will be charged again with i go back. …
The male nurse there is great.i didn’t get his name but he helped me alot
A positive experience all around. Nurses and anesthesia staff were all professional, efficient and reassuring. From a healthcare professional to others, thank you!
Received good care for my echocardigram, the tech was very helpful and understanding of my ability to move where I need to be, am very stiff and hard to get in position fot the …
I was seen very quickly in their ER. The nurses were very nice, friendly and helpful to me. The doctor didn’t seem to truly care and acted like he wasn’t concerned when I was trying to tell him what was going on. He ordered a medication …
The staff is very friendly and informative. The surgeon, Dr Yancey Short is one of the best that you can find any where, hands down!! Overall I found the center to be very clean, which is one of the first things I look for. They all are very professional and I have and will continue recommending them.
Came in for simple Mri at 2pm…got referred to ER….6:30pm still waiting in admissions. Very very slow getting admitted into ER.
I was in extreme pain and very sick when I presented myself to the Emergency Department late on a Saturday night. I was promptly met at the door of my vehicle by a nurse with a wheelchair who happened to see me as she was returning from …
I love Plateau Medical. They are always very nice. I’ve always been treated good and never had to wait more than 15 minutes. They are prompt, caring and compassionate. Thank you so much for the care you’ve given me!!!
My nurse was very attentive to my needs. She got my IV in on the first try and had no problems and no bleeding and no pain. The other nurse that was on duty helped out with me also. The room was clean and they changed their PPE during the whole procedure ea h time it was required. Great experience!
Had MRI. It was done quickly and efficiently and results were sent to my Dr in a timely manner. Staff was very pleasant to deal with and incredibly compassionate. I have never had such wonderful care.
I had never been to this facility before but the surgeon doing my surgery was practicing there instead of the well known larger hospitals in the area so I had my reservations but i was pleasantly surprised and honestly shocked at the …
The entire staff were kind,courteous,helpful and professional. I would recommend this facility to anyone who needs medical care!
My experience with Plateau medical Center has been average Susan Smith has addressed some of my health concerns however has left others without comment or treatment.
My granddaughter was treated in the Emergency Department the evening of 7/18/22. Her parents were very anxious and worried, as we all were. Dr. Lares came into the triage area and visually assessed my granddaughter. He told us what it …
From the beginning of my visit until the end of my visit was a blessing. Especially the lady who did my ultra sound I think her name is still Erin Mcgraw.
My experience at PMC was a good one. The registration process was quick and the clerk was friendly. The technologist was also friendly and made my testing time bearable.
When checking in for a noninvasive ultrasound I had to sit in the waiting room with many sick patients… That needs to be changed… Sick and well patients need to be kept separate!
I had the first appointment of the day, 7:30, and was 5 minutes early checking in. Then I wasn’t taken back until 7:45, then the nurse did vitals and I sat for another 20 minutes waiting on the provider while she talked about her weekend …
Registration needs to be moved away from the ER. If we are there for labs, x-rays, or a mammogram for example, we should be able to go where these thiems are done and register there.
The doctor, nurses and staff all did a great job with my procedure. Everything went smoothly. Everyone was very nice. It was a good experience for something that is normally unpleasant.
Everyone in facility is professional and kind. Dr. Short is very thorough with his procedures. Every detail is described from procedures in written form and photographs. He follows up with a review of findings . He is professional and appears to be a a very good doctor. I would recommend him to anyone.
Had knee replacement. Stayed overnight. Loved my experience everyone was so good to me. Pain management was great. Very quiet and peaceful. Staff excellent. Had a second knee replacement at Plateau on June 13TH 2022. STAYED …
First, let me say that this rating in no way is a reflection upon the staff of the Radiology Department. They are all wonderful. However, the staff in the Laboratory are slow and are not at the least concerned with appointment times …
Wow is all I can say! My surgeon does his surgeries at this facility. I’d never been to this facility so was a little skeptical. I was pleasantly surprised. I’m an RN and a nursing instructor so have a tendency to critique everything. …
This local small town hospital amazes me. My grandmother was certain near the end and the staff they have here was prompt and did everything they could and saved her. They are real genuine people, the building may be a little out of date …
I would give 8 Stars of I Could, I had to have an ultrasound on my kidneys, & thyroid the staff was just so INCREDIBLE to get me checked in, registered all before my actual appointment time! Highly recommend!
Everything went smoothly. The procedure was quick and not stressful. Everyone was polite and respectful as well as kind. This is a very good place to have procedures done.
Other than a moderate wait to get in my expectations were met. Staff very polite and helpful. Facility clean. Dr. Curtis was wonderful.
It’s bad enough that this hospital has a terrible reputation, but it’s a little different to actually see why they have a bad reputation. Very sad experience. Needless to say the night shift staff need to be evaluated. Extremely …
Did not have to wait long to be registered. Lindsey and Dr. Short were so caring and explained everything they were doing. Thank you for such caring people.
I was amazed at how seamless my surgery was handled. They were incredibly efficient at taking care of me during my surgery. Would highly recommend Plateau Medical Center!
When I registered it was a quick process. The lady doing the paperwork was very nice. The lady in the lab was nice and I didn’t wait but a few minutes. All in all it was a great visit.
Been several times .. can’t say anything except they have the best staff , professional and caring , had surgery there twice this year and couldn’t ask for a better doctors and nurses , admittance staff , radiology staff anesthesia staff …
Everyone was very friendly and respectful. I have absolutely no complaints at all.
3 month update …
My husband John Janney was admitted at PMC. From ER then being treated on the first floor the care was excellent. They were constantly checking on him and responded quickly when needed. Dr Keffer, Dr Conley and Dr. Polisetty treated him and …
My appointment went well, I was very nervous and probably too talkative, but in less than an hour I had the test and on my way home. Everyone was helpful and eased most of my anxiety. The results were sent quickly to my p.a., and thank God, the test result was negative.
Probably the saddest excuse for a hospital I have ever seen, if you need pain meds you better ring the bell 30-45 minutes before you actually want to receive the meds. They will tell you you cannot leave until you’ve had a bowel movement, …
This morning I passed out twice resulting in a fall. My parents rushed me to PMC and I was triaged immediately by a knowledgeable polite nurse named Luigi. We were taken to a room and met Dr. Lares. He explained all the tests he would be …
Pm this was my first visit to the OR, and I found it to very clean and very busy. But the care I got was very good and I got my questions answer when I ask them. Every thing went as plan. So I thank the people who took care of me while I was there. Job will done, no after effects.
Each staff member I encountered was kind, patient, and attentive. Every person took the time to make me feel comfortable before, during, and after my surgery, and honestly, most went out of their way. Dr. Short was stellar. I would recommend PMC to anyone!
I was sent for a ultra scan. I went through the checkin at front desk, nurse took info in back but I was taken into emergency area. Thought this may be something knew.. Usually sends you back to X-ray. After an hour I went to the desk and …
Plateau Medical Center Physical Therapy is absolutely the best all around treatment for anyone needing to get back to normal activities. They are very professional, knowledgeable in the proper treatment you need to achieve your goals. They …
I have rarely met such a professional, kind, compassion staff as I have at plateau medical. Through my whole admittance, from room to surgery was the most memorable experience I’ve had. From nursing to anesthesia they are a super team. …