Plaza Family Care is a practice specializing in pediatrics, internal medicine, and gastroenterology. Locations in Hackettstown and Chester, NJ. See more
No respect for the patients. They double book the appointments and make the patient wait an hour for to be seen. If you question them they get testy with you.
I’m scared to go here because of all the bad reviews there is only one good review out of them all. Not a good sign! I think I will only go here if it was an emergency and can’t drive anywhere else . I am surprised management hasn’t responded to any of these, that’s a sign of being guilty as charged!!!!
A few years ago their website stated they didn’t turn patients away due to an inability to pay. I asked for a sliding scale due to lack of insurance. They turned me away.
Totally unprofessional. Called to make an appointment as i was feeling under the weather. No one answered my phone call so i left a message. No one returned my call either. The same thing happened the week before whwn i tried to make an appointment for my one year old son. I will be findi g a new doctor.
Doctor Tylor is very rude!
She treats patients in the most disrespectful manner..as if they are children..she probably has some mental issues…not going back there again..crazy doctor!
Went with my daughter to have my grand daughter’s ears pierced. Dr. Caruso was great! The nurse however smelled like cigarettes! GROSS! In a pediatric office?!
While I prefer the Chester location for convenience, my experience at this location has been excellent. Contrary to other reviews I find the staff courteous and professional. Doctors provide excellent care, guidance, and advice all backed up by experience and research.
We have been using Plaza Peds for 4 years now, and have seen Drs Menkin, Walsh, Caruso, and Dick and all have spend time with the kids and I trust their judgement. The staff is always great. Recently the wait times have been very short, so I added the extra star.
Dr libert and Dr Dick are Excellent ! We have been going to this office for over ten years. Very proffessional . Front desk receptionist need to be MORE friendly , and should pick up the phone to help out with billing . …
Every time I have my yearly physical it lasts all of 5 minutes. Dr Taylor comes in looking at the ground not even in my eyes, does a few tests and walks out the door in less than 5 minutes. That’s my yearly physical ! God forbid if I have a question. The staff is exceptionally RUDE!
My two children had been going here since 2005. My son had an off and on again cough, with chest congestion for 2 years or so. We were very concerned because it was present much of the time.it It went away when he traveled abroad last …
Been going to this practice for more than 10 years now. I only see the doctor I really think are the best in my own opinion. Waiting sometimes can be a problem but lately they been good with waitings time and hopefully it will get better. Receptionist get snappy every now and then but all in all the place is great.
Do not go and see Unnati Taylor. Terrible doctor, lack of bedside manner. She will enter the room, see you for 2 minutes and leave. No smile, or how can i help you. Doesnt touch you if she doesnt have to. Maybe she should find another …
I have been going to Plaza for a few years and I have never had a problem. They are always able to fit the kids in if they were sick and returned my phone calls in a very timely manner. Dr.Dick is really great with the kids.
Dr. Dick was rude and condescending. He gave me three contradicting directions and when I questioned him he talked to me like I was stupid. He interrupted me constantly when I was talking. He did not take time to listen to me. What I find …
We have been patients at PFC since my oldest daughter was born 17 years ago. First Dr Menkin and now Dr Libert have taken care of my daughters. The front office staff has always been efficient and courteous. I couldn’t ask for better healthcare professionals.
Dr. Caruso at my 2 month old visit told me to stop feeding my daughter at night bc she shouldn’t be this weight and could stand to lose a few pounds. She was in the 98%. Completely disturbed by this I asked him, what if she wakes up crying …
Absolutely a disgrace. I am filing complaints with the NJ Division of Consumer Affairs, NJ Board of Medical Examiners and the BBB. The most unprofessional experience I have been subjected to. Phone calls not returned. Prescriptions …
Love Dr Theune but she’ never has time for me. Last time I went, they stuck me with Dr. Taylor whom i loathe. She has the worst personality and really should be in a lab somewhere, not with patients! I need to go back for an ear infection and dreading the wait to meet with Dr. Theune.
The staff definitely needs to work on their bedside manner and they didn’t do half of the things I needed for pre-op.They are unprofessional,rude and frustrating. They LOST my paperwork that had my private health information on it that was …
In my opinion, Plaza Family Car, PC and their office staff are poorly trained, careless, unfair and very rude. Plus I believe that they purposely book as many appointments as they can, not really caring whether or not they end up performing …
I could never ask for a family care practice to be any better than this. PFC is extremely accommodating and very responsive. All of the Doctors believe in taking the extra time to ensure that you have asked all of your questions and …
Some of the doctors are great but the wait times are unacceptable. I can’t remember the last time I brought my kids in for an appointment and the doctors weren’t at least 40 minutes late or longer. Perhaps I should just bring my kids in …
Do NOT go to this place! Terrible experience with Dr Taylor. She literally didn’t want to deal with patients at all. No bedside manner, no smile, no advice……couldn’t believe why she chose this as her profession! I was diagnosed wrong at …
Dr. Jimmy Chang has been our family doctor for 31 years and he is great. I have yet to find another doctor that’s his equal, since he has known us all for so long. Though it is more of a wait to see him, the front desk staff do what they can to find the next available appointment for me.
I usually see Dr. Theune, which usually isn’t awful. Today I saw Dr. Tailor and this was by far the worst experience I’ve ever had with a doctor. She has literally no compassion and rushed me out of the office repeating that there was …
I was tempted to call this place again for the pure need of asking if they would receive the allergy shots for my 5 year old, but I remember my experience with Plaza Medical care 8 years ago with my 1st daughter, I was always rushed out and …
My mom, husband and I see Dr Theune, she always so.nice, informative and Polite. We refuse to.see.Dr.Tailor, she’s rude she.never.dignosis anything. We have always had to return to.see another doctor.to.get properly and throughly checked. she always is in. rush and seems not interested in your concerns or your questions.
Dr unnati tailor is a horrible dr.she just walk in and walk right out do not take the time to talk to the patient. I suggest that you go to a real doctor don’t waste your time.
There is no rating at all for this office. After 30 years as a patient, today was my last visit. The incompetent staff is just unacceptable for a doctors office. These are the people you are trusting with your health and well being. As I …
Overwhelmingly the feel of this office is that they do not care about the patient. Not returning phone calls, not relaying bloodwork results, the list goes on and on. Agree with the other comments on Dr Tailor …
Dr. Caruso and the front desk staff were kind and competent… HOWEVER. Dr. Tailor has had the worst bedside manner I have ever experienced during two separate appointments. She had no regards for any of my concerns, and during the second …
Choose wisely: Dr Libert and Dr Caruso are First Rate Docs. They are experienced, well-read, actively listen, genuinely care, and have general excellent bedside manner! After living in multiple states with multiple docs, these two come …
I would like to know why in the year 2021 with the COVID 19 Virus running rampant through the entire globe, that Plaza Family Care’s Board of Directors deem it wise that healthy patients come in for something simple as a Med Check as in my …
Dr’s are great but the one receptionist needs to be trained on customer service manners. She snipped at me for simply asking what Dr my child was seeing. She then got nasty with me after they messed up resceduling my appointment they canceled. She made me feel like it was my problem and not there’s. Now I need to go back AGAIN!
This office used to be much better a few years ago. Their front desk staff is usually pretty polite and helpful, though phone wait times are abysmal and it takes nearly all day to receive a call back if you leave a message (though they’re …
Absolutely astonished by all of the bad reviews – family of 5 have been going here upwards of 20 years. Never a problem with getting anything I requested, but we haven’t had any challenges either. We don’t have the records issues since we …
I bring my daughter here and I also come here with my husband. Very rude and inconsiderate staff. A patient with a baby in a car seat and a toddler forgot their phone on the counter and instead of bringing it to them they made her come back …
The only reason I go here is because of dr libert. Majority of the office staff mediocore and cant be up front about appointment times. And trying to get can appointment when she not there with a decent dr is difficult as they try to push …
I and my kids used to be patients there, just couple days after my husband lost his job he went just to fill in form for our son’s school based on the records that they already had, they refused cause he’s not supposed to be covered with …
I’ve used plaza family care for my own primary needs, and was not really happy with some of the drs. Some are wonderful, others have no manners Leading me to find a new primary dr, but that is a song and dance for another time. Now let’s …
My three boys have been going to Plaza Family Care since birth. They are open 7 days a week so that helps when a little one is sick over the weekend. The doctors are excellent! I have always been comfortable with everyone I’ve seen. The staff is professional and great to work with.
My two boys have been patients of pfc since they were born. They hours are great, call backs from a Dr on holidays. Dr liberty is wonderful, I can’t say enough about how pleased we are with them.
ComplaintSSSS. The tel# is hard to get hold of the actual staff. The staff put in wrong billing code in order requisition and end up we need to pay a lot. I tried to contact billing department but I can only leave voicemail. No reply…of course. DON’T GO TO THIS PLACE!
I called yesterday to book an appointment for my newborn,told them that the hospital pediatrician wanted her to be seen on Tuesday that latest. I come in for the appointment and the receptionist told me that I was booked for another day a …
My children have been coming to this office since they were newborns and we have always had a great experience with the entire staff. The receptionist are very helpful and kind. The MA’s are patient and caring. The doctors and NP are knowledgeable and caring
I had been going there for years. I had to change my insurance. They did not accept my insurance, fair enough. I said I would pay via cash or credit card. At first they said ok, then she said no and refused! I called my insurance and they …
Avoid this practice at all cost. I have been going to plaza for literally my entire life. I have been a patient at plaza for 23 years (I am currently 25) and in the last 5 years it has become increasingly unsatisfactory and unpleasant going …
Used to be happy with this physician office for my children as it is conveniently located and the actual doctors are friendly, but it is impossible to get a live person on the phone no matter what time of day you call. All calls just go …
Called 20 TIMES! Still no answer but this is nothing new. I’ve been coming here since I was a little girl. I do not recommend seeing Dr. Tailor if you care about your well-being. You will feel rushed and waste your time, I have no idea how the company still allows this I nonsense. Nothing will ever change and that’s sad.
I have been going here my whole life, I was born at Hackettstown Hospital. Ever since they brought in Dr. Taylor I have needed a new primary care physician. She is criminal and deserves all of her licenses revoked. Absolutely disgusting the way she practices medicine. Plaza Family Care has become an embarrassment.
Dr. Libert is Great!
Professional and very nice to my family
Have always been treated in courteous and professional manner.
Dr Thuene is not helpful. I’m being vague on purpose. You will experience it if you go. Don’t !!
I was on emergency line for 20 minutes and nobody answered the phone. I called the office at 9:30 on Tuesday.
My twins and I love Dr Liebert, she is our favorite.
No respect for the patients. They double book the appointments and make the patient wait an hour for to be seen. If you question them they get testy with you.
Dr. Caruso is great but the nurses and the other staff is extremely rude. I’d pick another health care provider if my insurance would allow me to.
I’m scared to go here because of all the bad reviews there is only one good review out of them all. Not a good sign! I think I will only go here if it was an emergency and can’t drive anywhere else . I am surprised management hasn’t responded to any of these, that’s a sign of being guilty as charged!!!!
A few years ago their website stated they didn’t turn patients away due to an inability to pay. I asked for a sliding scale due to lack of insurance. They turned me away.
Totally unprofessional. Called to make an appointment as i was feeling under the weather. No one answered my phone call so i left a message. No one returned my call either. The same thing happened the week before whwn i tried to make an appointment for my one year old son. I will be findi g a new doctor.
Great pediatricians. Wait time to see the doctor is not long at all. Employees are very professional and polite.
Doctor Tylor is very rude!
She treats patients in the most disrespectful manner..as if they are children..she probably has some mental issues…not going back there again..crazy doctor!
Went with my daughter to have my grand daughter’s ears pierced. Dr. Caruso was great! The nurse however smelled like cigarettes! GROSS! In a pediatric office?!
While I prefer the Chester location for convenience, my experience at this location has been excellent. Contrary to other reviews I find the staff courteous and professional. Doctors provide excellent care, guidance, and advice all backed up by experience and research.
We have been using Plaza Peds for 4 years now, and have seen Drs Menkin, Walsh, Caruso, and Dick and all have spend time with the kids and I trust their judgement. The staff is always great. Recently the wait times have been very short, so I added the extra star.
Dr libert and Dr Dick are Excellent ! We have been going to this office for over ten years. Very proffessional . Front desk receptionist need to be MORE friendly , and should pick up the phone to help out with billing . …
Nasty receptionist, have an appointment for 12:20. 12:45 already. Still waiting.
Every time I have my yearly physical it lasts all of 5 minutes. Dr Taylor comes in looking at the ground not even in my eyes, does a few tests and walks out the door in less than 5 minutes. That’s my yearly physical ! God forbid if I have a question. The staff is exceptionally RUDE!
My two children had been going here since 2005. My son had an off and on again cough, with chest congestion for 2 years or so. We were very concerned because it was present much of the time.it It went away when he traveled abroad last …
Been going to this practice for more than 10 years now. I only see the doctor I really think are the best in my own opinion. Waiting sometimes can be a problem but lately they been good with waitings time and hopefully it will get better. Receptionist get snappy every now and then but all in all the place is great.
Do not go and see Unnati Taylor. Terrible doctor, lack of bedside manner. She will enter the room, see you for 2 minutes and leave. No smile, or how can i help you. Doesnt touch you if she doesnt have to. Maybe she should find another …
I have been going to Plaza for a few years and I have never had a problem. They are always able to fit the kids in if they were sick and returned my phone calls in a very timely manner. Dr.Dick is really great with the kids.
Dr. Dick was rude and condescending. He gave me three contradicting directions and when I questioned him he talked to me like I was stupid. He interrupted me constantly when I was talking. He did not take time to listen to me. What I find …
We have been patients at PFC since my oldest daughter was born 17 years ago. First Dr Menkin and now Dr Libert have taken care of my daughters. The front office staff has always been efficient and courteous. I couldn’t ask for better healthcare professionals.
Dr. Caruso at my 2 month old visit told me to stop feeding my daughter at night bc she shouldn’t be this weight and could stand to lose a few pounds. She was in the 98%. Completely disturbed by this I asked him, what if she wakes up crying …
Absolutely a disgrace. I am filing complaints with the NJ Division of Consumer Affairs, NJ Board of Medical Examiners and the BBB. The most unprofessional experience I have been subjected to. Phone calls not returned. Prescriptions …
Love Dr Theune but she’ never has time for me. Last time I went, they stuck me with Dr. Taylor whom i loathe. She has the worst personality and really should be in a lab somewhere, not with patients! I need to go back for an ear infection and dreading the wait to meet with Dr. Theune.
The staff definitely needs to work on their bedside manner and they didn’t do half of the things I needed for pre-op.They are unprofessional,rude and frustrating. They LOST my paperwork that had my private health information on it that was …
In my opinion, Plaza Family Car, PC and their office staff are poorly trained, careless, unfair and very rude. Plus I believe that they purposely book as many appointments as they can, not really caring whether or not they end up performing …
I could never ask for a family care practice to be any better than this. PFC is extremely accommodating and very responsive. All of the Doctors believe in taking the extra time to ensure that you have asked all of your questions and …
Some of the doctors are great but the wait times are unacceptable. I can’t remember the last time I brought my kids in for an appointment and the doctors weren’t at least 40 minutes late or longer. Perhaps I should just bring my kids in …
Do NOT go to this place! Terrible experience with Dr Taylor. She literally didn’t want to deal with patients at all. No bedside manner, no smile, no advice……couldn’t believe why she chose this as her profession! I was diagnosed wrong at …
Dr. Jimmy Chang has been our family doctor for 31 years and he is great. I have yet to find another doctor that’s his equal, since he has known us all for so long. Though it is more of a wait to see him, the front desk staff do what they can to find the next available appointment for me.
I usually see Dr. Theune, which usually isn’t awful. Today I saw Dr. Tailor and this was by far the worst experience I’ve ever had with a doctor. She has literally no compassion and rushed me out of the office repeating that there was …
I was tempted to call this place again for the pure need of asking if they would receive the allergy shots for my 5 year old, but I remember my experience with Plaza Medical care 8 years ago with my 1st daughter, I was always rushed out and …
My mom, husband and I see Dr Theune, she always so.nice, informative and Polite. We refuse to.see.Dr.Tailor, she’s rude she.never.dignosis anything. We have always had to return to.see another doctor.to.get properly and throughly checked. she always is in. rush and seems not interested in your concerns or your questions.
Dr unnati tailor is a horrible dr.she just walk in and walk right out do not take the time to talk to the patient. I suggest that you go to a real doctor don’t waste your time.
There is no rating at all for this office. After 30 years as a patient, today was my last visit. The incompetent staff is just unacceptable for a doctors office. These are the people you are trusting with your health and well being. As I …
Overwhelmingly the feel of this office is that they do not care about the patient. Not returning phone calls, not relaying bloodwork results, the list goes on and on. Agree with the other comments on Dr Tailor …
Dr. Caruso and the front desk staff were kind and competent… HOWEVER. Dr. Tailor has had the worst bedside manner I have ever experienced during two separate appointments. She had no regards for any of my concerns, and during the second …
Choose wisely: Dr Libert and Dr Caruso are First Rate Docs. They are experienced, well-read, actively listen, genuinely care, and have general excellent bedside manner! After living in multiple states with multiple docs, these two come …
I would like to know why in the year 2021 with the COVID 19 Virus running rampant through the entire globe, that Plaza Family Care’s Board of Directors deem it wise that healthy patients come in for something simple as a Med Check as in my …
Dr’s are great but the one receptionist needs to be trained on customer service manners. She snipped at me for simply asking what Dr my child was seeing. She then got nasty with me after they messed up resceduling my appointment they canceled. She made me feel like it was my problem and not there’s. Now I need to go back AGAIN!
This office used to be much better a few years ago. Their front desk staff is usually pretty polite and helpful, though phone wait times are abysmal and it takes nearly all day to receive a call back if you leave a message (though they’re …
Absolutely astonished by all of the bad reviews – family of 5 have been going here upwards of 20 years. Never a problem with getting anything I requested, but we haven’t had any challenges either. We don’t have the records issues since we …
I bring my daughter here and I also come here with my husband. Very rude and inconsiderate staff. A patient with a baby in a car seat and a toddler forgot their phone on the counter and instead of bringing it to them they made her come back …
The only reason I go here is because of dr libert. Majority of the office staff mediocore and cant be up front about appointment times. And trying to get can appointment when she not there with a decent dr is difficult as they try to push …
I and my kids used to be patients there, just couple days after my husband lost his job he went just to fill in form for our son’s school based on the records that they already had, they refused cause he’s not supposed to be covered with …
I’ve used plaza family care for my own primary needs, and was not really happy with some of the drs. Some are wonderful, others have no manners Leading me to find a new primary dr, but that is a song and dance for another time. Now let’s …
My three boys have been going to Plaza Family Care since birth. They are open 7 days a week so that helps when a little one is sick over the weekend. The doctors are excellent! I have always been comfortable with everyone I’ve seen. The staff is professional and great to work with.
My two boys have been patients of pfc since they were born. They hours are great, call backs from a Dr on holidays. Dr liberty is wonderful, I can’t say enough about how pleased we are with them.
ComplaintSSSS. The tel# is hard to get hold of the actual staff. The staff put in wrong billing code in order requisition and end up we need to pay a lot. I tried to contact billing department but I can only leave voicemail. No reply…of course. DON’T GO TO THIS PLACE!
I called yesterday to book an appointment for my newborn,told them that the hospital pediatrician wanted her to be seen on Tuesday that latest. I come in for the appointment and the receptionist told me that I was booked for another day a …
My children have been coming to this office since they were newborns and we have always had a great experience with the entire staff. The receptionist are very helpful and kind. The MA’s are patient and caring. The doctors and NP are knowledgeable and caring
I had been going there for years. I had to change my insurance. They did not accept my insurance, fair enough. I said I would pay via cash or credit card. At first they said ok, then she said no and refused! I called my insurance and they …
Avoid this practice at all cost. I have been going to plaza for literally my entire life. I have been a patient at plaza for 23 years (I am currently 25) and in the last 5 years it has become increasingly unsatisfactory and unpleasant going …
Used to be happy with this physician office for my children as it is conveniently located and the actual doctors are friendly, but it is impossible to get a live person on the phone no matter what time of day you call. All calls just go …
Called 20 TIMES! Still no answer but this is nothing new. I’ve been coming here since I was a little girl. I do not recommend seeing Dr. Tailor if you care about your well-being. You will feel rushed and waste your time, I have no idea how the company still allows this I nonsense. Nothing will ever change and that’s sad.
I have been going here my whole life, I was born at Hackettstown Hospital. Ever since they brought in Dr. Taylor I have needed a new primary care physician. She is criminal and deserves all of her licenses revoked. Absolutely disgusting the way she practices medicine. Plaza Family Care has become an embarrassment.