Pleasant Creek Owners Association (CA) Reviews ( 250 )
This review is for Ryan Lopez at the Club at Natomas Park. I’ve been a long time member and frequent the clubhouse regularly. Ryan is always there offering great service, he greets you with a smile and the best attitude. Ryan definitely helps to make the club a great place to come to.
I am pleased to leave a 5 star review for Ms Laura Young. It has been a recent and welcoming relief to speak with Laura. I moved out here to California to assist my mother with daily living tasks and is a challenge at her advanced age. …
I contact the Management Trust Office to obtain a copy of my HOA Statement and spoke with Lisett Flores. Ms. Flores was very pleasant and professional. She provided the information I needed immediately. It was a pleasure conducting business with her. Thank you Ms. Flores for your assistance.
I needed a parking variance so I contacted the Management Trust office in Folsom and spoke to Mikki Cooper. She explained the process and where the form could be found. I returned the completed form and had word back from Mikki within 30 …
Vicky Langer provided great support in facilitating the maintenance required in the public areas abutting our property. Our request had lingered for quite awhile, and once she got involved, we are happy to report, action will be taken. Thank you Vicky for the “assist”.
I’ve been going to the club since I moved to Natomas Park in 2003. The staff has always been helpful, responsive and friendly. An example of one of your great employees is Ryan Lopez. I remember meeting him before he worked at the club and …
Ryan Lopez at the Natomas Club has been amazing. Every time we go to the club we are greeted with a hello and a friendly smile. If we need any assistance Ryan is quick to help. He has made our experience at the club very enjoyable.
I wanted to acknowledge the associate Ryan Lopez of the Club House at Natomas Park, who goes above and beyond his duties at the front desk and everywhere else I see him at the facility. He is very accommodating and reliable whenever I have …
I needed help obtaining an HOA statement to refinance my home. Veronica Jewell at The Management Trust office was pleasant and provided my statement within minutes of my request. Excellent customer service!
I have to compliment LaQueata Lewis on how she handled my paint application. Because of COVID, I had snipped my paint samples and pasted them into my application. She actually found an extra set of those samples in the office and attached …
Mikki Cooper In the Folsom, CA office has always been so helpful and friendly. Whenever I have asked for assistance or guidance either by phone or via email she has always been right on top of what I needed. She has always provided me with …
Landon has always provided myself and other members with matchless customer service. I go to the North Natomas Clubhouse frequently and I always see him smiling and greeting members with great enthusiasm. I won’t ever consider leaving the clubhouse to another gym for this reason.
Appreciate Lisette Flores on HOA approval process of my solar system installation. Help us to prepare the documents and no pain in the whole process. Many thanks.
-James
Special kudos to Mimi Menzies. Along with her support team, she has made my life as a member and now President of our Home Owner’s Association as easy as it can be. She is fast, responsive, professional and a real pleasure to work with.
I can’t say enough wonderful things about our new Property Manager, Kristy! She is knowledgeable, responsive, detail oriented, proactive, and personable.As a member of our HOA Board of Directors I am excited to be making so much progress toward improving our neighborhood thanks to Kristy’s expertise and assistance.
I worked with Veronica Jewell for my exterior paint project in North Natomas Park. Her service, response to emails, and in person meeting was vey pleasant, attentive and prompt.
I interacted with Lisett, who was extremely helpful in working with me on my home improvement application for our Solar installation. Very professional and prompt on the phone and through emails. Super fast turn around on the HOA application.
The month of September I had another hick-up, with not knowing the importance of being a homeowner since this is my first time of ownership at my age. So I contacted Angie Kim at Management Trust in Folsom. Ms. Kim understood the problem, I …
I have worked with LaQueata Lewis for the second time and she is just a pleasure to work with. She is very respectful, responsive and easy to talk to. I spoke with her on the phone number times and she is so patient and providing with …
I have been working with Jenny and Sarah on several projects over the last several months. They are very responsive, always will to help with coordinating and very pleasant to work with. They are always available by phone or email when …
As President, at Sierra View, Lincoln, we have gone through some tough times, these past few months. Between making decisions about the Covid Virus and the loss of our previous manager, we were so fortunate to be assigned an interim …
Laquita Lewis is a superstar. I have had multiple concerns with the association over time, and she, even when I was at my most frustrated has been calm, understanding and responsive. …
I wanted to take the time to acknowledge the great staff at the Club at Natomas Park. I’ve had great interaction with all staff members, Ryan Lopez in particular. He is very friendly and always greets members with a smile. I’ve witness him help members as well as help his peers. Keep up the great work, thank you.
I contacted NPMA and spoke to Ms. LaQueata Lewis regarding architecture violation and the mitigation process. I really appreciated her service as she took the time to listen and explained the application for review/approval process. It was a great experience speaking to Ms. Lewis and we thank her.
Ryan Lopez suggested I come on and leave a review for Natomas Park HOA in Sacramento CA. We’ve been homeowners in the community since 2010, and we LOVE the clubhouse and the staff. The staff are so friendly and caring, and ALWAYS try to do …
Big shoutout to LaQueata Lewis with the NPMA management office! LaQueata handles my many email communications with professionalism and responds to my requests for committee information timely. She makes being a member and volunteer within the organization much easier. Thank you!
Mimi Menzies was a TRUE ROCK STAR today. Called me back immediately, then got me exactly what I needed within a half hour. I know during these crazy unprecedented times, things can take longer than normal. But as far as customer service …
Moved in here recently and it sure was a good decision. Wonderful place to live. One person that I appreciate so much is Laticia Gobel, she is very professional and knowledgeable. She has been a great help to me always happy to answer any questions I may have. So appreciate her.
I used to go to a different gym but my friends recommended this one to me as the whole staff was always warm and welcoming, especially Ryan Lopez. He always has a smile and is extremely helpful in any questions that I have and is overall a great guy to be around.
I find it interesting that I could only find ONE poor review and this individual noted the same issues I have. There isn’t a business on the planet that gets ALL 5 Star reviews. Cannot log in to pay my HOA dues, have been trying to get …
Suzi Harris and Sarah Hinton have been my contacts at Management Trust since they took over management of The Hamptons at River Heights. What a joy it’s been to work with them on any and all issues concerning the property. They are very …
Mimi Menzies is an excellent property manager. She is extremely knowledgeable. Mimi answers inquiries very promptly and takes action. Mimi is always ready for HOA and Board meetings. She understands compliance and when to seek outside professional help.
Express My appreciation to Lisette Flores on handling my Home Improvement Request. Provided me with the adequate information, requesting my missing items and getting it done in time. …
I have been in escrow for 4 years now and I have had the opportunity to work with Teri Moret-Forester on more than file. I would like for all to know that I am forever grateful for all the help I have received. I would like for your company to know you have an amazing employee. Always Patricia Reyes at Old Republic Title Company.
Update: I had an issue that I need some help and guidance with regarding our front yard. And again, LaQueata Lewis, with a speedy resolution and excellent guidance saves me so much time and money. Thank you, again and again LaQueata. I …
I spoke with LaQueata Lewis regarding two violation notices and an HOA application for painting my house. I wouldn’t normally refer to a phone conversation as delightful, especially to an HOA, but this one was. …
Jennifer H. is a wonderful manager, very easy to work with. Our Association has gone through many managers and Jennifer is truly one of the best. She follows through with her tasks, and board meetings are a pleasure to attend.
We are very lucky to have her.
In the best of circumstances, HOA’s are challenging to say the least. the yin and yang, the push and pull between the HOA board and the homeowners. Board and committee members are civilian volunteers who do a pretty much thankless job. And …
I would like to commend both LaQueata Lewis and Lisett Flores at the NPMA for their outstanding customer service. Their pleasant and calm demeanor is refreshing to see when they must deal with concerns from customers especially during …
I want to express how wonderful my relationship has been with LaQueata Lewis. She helped me with 3 projects that I submitted to the Natomas Master Park Association. Her guidance helped to make my approval process go smoothly. She also …
Jennifer Huntoon is the model by which all property managers should be measured. Very responsive, proactive , and communicates clearly.. Her board meetings are well organized and her feedback always has value. We have a few large …
Friday I was working with Angie Kim regarding a check request for money to be paid to a boat retailer to purchase a new boat for HLOA. I was in a spot because I was unable to provide all the paperwork she needed on Friday, and Angie isn’t …
I am doing refinancing of my home, but I just couldn’t find my history of payment of HOA anywhere, I found a phone number through an email and try my luck. I was very satisfied with the service provided by the Management Trust, Angie Kim who helped and sent me exactly what I need within a few minutes. I really appreciate the help.
We recently submitted our request for a home improvement project and I was extremely impressed with LaQueata Lewis. She was very responsive, explained the process in detail and went out of her way to make sure we completed everything needed and in a timely manner.
I called the office with an unusual request and Veronica went out of her way to research the matter and found a way to fulfill it. She was courteous, professional and efficient. An excellent employee…definitely someone I would hire.
Being on the Board Advisory Committee and the Board, I have been extremely pleased with the service our townhouses have received with our HOA manager, Jennifer Huntoon at The Management Trust. Jennifer is pleasant to work with and responds …
I recently submitted an application to paint the outside of my house. It was initially denied and so I reached out for help. I had spoken to LaQueata Lewis for advice when initially completing the application, but after the denial, she …
Meghan Torres at Gold River has been extremely helpful in getting my homeowner projects completed. She is knowledgeable, personable, professional and an asset to the association.
The Club at Natomas Park is one of the greatest assets to our neighborhood. It is always staffed with professional and courteous employees and kept impeccably clean. There are many fun parties throughout the year and it is great place to …
Kristy Hoover does a great job she responds in a reasonable time and acts on your request with professionalism and understanding. We have had many managers ,but from my experience she continues to demonstrate her knowledge and skills. …
My most recent contact was with Kaitlan Reiff, Community Support Specialist, and in short…she regained all the confidence lost with our initial interactions with Management Trust staff. She managed to get something resolved in less than …
Just wanted to provide 5 Star feedback for Joanne Kim at The Management Trust – quick response and very friendly for a request to provide account information regarding our property. It’s refreshing to know that some business’s still care about providing excellent customer service. Thank you very much Joanne – you’re the BEST!!
Jennifer Huntoon is the best community manager we’ve had in my nearly 15 years on our HOA board. She always communicates in a professional manner and is very responsive. And she works hard to come up with solutions when issues arise.
I wanted to make it a point to personally thank Lindsey Aker for the excellent way she handled my recent inquiry. She was knowledgeable, professional and extremely pleasant to deal with through numerous contacts. She is a real asset to this …
Hi, The Management Trust just took over our HOA and so far so good. Only reason I’m giving a 4 star is that we just started with them and I don’t know enough of their service just yet. However, I do give Joanne Kim 5 Stars!!! She has been …
LaQueata Lewis at The Management Trust has always replied promptly and been very helpful whenever I have had questions about Natomas Park homeowners dues or compliance issues, such as acceptable house colors, etc. She is the main contact I have had with the association and she has always been great to work with.
LaQueata Lewis has assisted me numerous times in my quest to paint my home. It is as if she is sitting at her computer waiting for my questions, because she is super fast responding to me. And, when I have visited her in the office, she is really friendly and fun to talk to. I truly appreciate her help and can do attitude! Thanks!
Meghan Torres, our Architectural Review Specialist for the Gold River Community Association, has been a pleasure to work with to complete our modifications for our home. I’ve had to ask many questions to get clarification on the projects I …
The Management Trust does a great job managing The Whitney Oaks communities in the Rocklin, CA area. I have had personal experience with Mikki Cooper, my main contact for The Springfield community at The Management Trust. I have found …
Nina Lilley has been excellent to work with! She made my issues a priority and handled them quickly! I highly recommend her and The Management Trust! I wish I would of came here before wasting time and money with unnamed company that was always busy or rude for us.
I am a new Office Manager for our Homeowners Association who uses Management Trust to manage the financials. I had little to no training when I obtained this position so it was crucial for me to fully understand the ins and outs of …
Great staff that making going to the Natomas Park Clubhouse a great experience!! Every time I bring a visitor they comment on how friendly the staff are. Ryan Lopez is a prime example. He’s helpful and very knowledge of club services and …
This review is for the excellent work that LaQueata Lewis did in handling my case. It’s never fun having to deal with HOA issues especially at this difficult times of the pandemic. LaQueata was very responsive, respectful and …
In prepping our house to go on the market, we were in need of some outdoor paint for touch up. We painted our home in 2013 but could not recall the color nor find anything with the color mentioned in old receipts. I wrote to Mikki Cooper …
Joanne Kim, Liz Cordier and the front office team delivered a refund check to us outside the standard process before we moved out of state. I truly appreciate the help. It was a true pleasure to work with everyone! Thank you!
I live in the Brookside Community. I contacted the office of The Management Trust for a copy of my HOA statement. We are in middle of refinance so time is of an essence. Joanne Kim immediately handled my request and emailed statements …
I have worked with LaQueata Lewis on a couple of items now with the most recent being her help with my application for painting my house. LaQueata is very responsive and at times know exactly what I’m going to ask for before I finish …
IF this review were solely based on my interaction with Joanne Kim, today, it would be 5 stars. I reached out to her via email and after a few replies back and forth I got exactly what I needed within an hour. Thank you, Joanne! …
I wanted to acknowledge and praise Lisett Flores, Compliance Administrator, for her timely response and customer-obsession. I needed to get something resolved and she quickly responded to my queries/challenges. Thank you for your attention to details and focus on providing a delightful customer service.
I live in Rocklin At the Hearthstone community and since Suzi Harris and Brittany Hanson have taken over managing I have seen things get done that haven’t been done before. They have really helped clean up our community and have been …
I have been visiting the Natomas Club House for over year 10 years now and haven’t met a staff member as exceptional as Ryan Lopez. He goes above and beyond to make sure you have the best experience, and always keeping a smile on his face. Ryan truly shows what customer service is all about!
This review goes 100% to Mrs. Evie Trevino. She is the best of the best! My daughter loves her! The way she treats my daughter is unique, every time when I go to the gym she wants to go because of her. Mrs. Evie my wife and I thanked you …
Stephanie, Dawn and the entire Management Trust team are a valued resource for our HOA and Board. Stephanie and incredibly responsive and is always available to provide us guidance and resolves all issues with our community in a timely and efficient fashion.
LaQueata is a great asset to our HOA Management company! She’s always willing to answer questions, provide information, and do what she can to help out. Not to mention, she’s courteous and personable.
I go to the Clubhouse in North Natomas very often, as well as my whole family (3 years). It’s always a great time and enjoy the family friendly atmosphere. All the services are great that are provided but the staff is what makes it amazing. …
We switch to The Management Trust for couple years. I had great experiences with The Management Trust. They’re very nice and response very quickly. They helped me to get approval from the committee, new gate remote. They even response my email after work hours. I’m happy with them.
Our Community Association Manger, Jennifer Huntoon has consistently provided Granada Homes with exceptional service. She is an honest, ethical, and professional manager who follows up on everything we ask of her in a very timely fashion. …
I want to thank Joanne Kim for helping me and my wife to provided some needed documentation. She was fast and very attentive with our needs and she even updated us with new information happening with our HOA like the new website. Thank you!
Had the wonderful opportunity to work with Mrs. LaQueata Lewis at Natomas Park on my residential driveway expansion project. Her instructions for the design review requirements & submittal were very clear; helping me to assemble the …
I have a property in Natomas Park in escrow and LaQueata graciously helped me today with an issue that needed immediate attention. She was so kind, professional and patient with me and explained what the issue was and how to correct it. …
Mikki Cooper has consistently handled my requests with speed and accuracy. Recently, she took care of getting my gate remote reprogrammed without having to send it in. She also provided me a copy of my billing for a refi within hours of my request. She is a great representative for the company.
Meghan Torres was worth her weight in gold in helping me through the Gold River Architectural Application process. She was prompt, responsive with emails, and made two construction projects flow smoothly through the process. I am …
I would like to thank The Management Trust, and in particular Megan Sayles for getting my ARC application approved for our house painting. Megan is most responsive to every email and call and I appreciated her timeliness of responses. Thank you Megan!
The Club House at Natomas Park is always a great place to enjoy with family. The staff and customer service provided is exceptional and should be the standard for all organizations. Ryan Lopez has gone above and beyond with his duties on …
I wanted to write a review about Laticia in the office at Four Seasons El Dorado Hills . Laticia has provided the best customer service we could hope for. She has assisted with our swimming schedule, Solar system application and our house …
LaQueata Lewis was a pleasure to work with while obtaining approval for our landscape application. She was well informed and worked with me to complete some revisions prior to the deadline. The process is cumbersome, but she remained …
LaQueata Lewis in Natomas Park has been very helpful in solving our homeowners association issues. She’s a great bridge between the association and the homeowners, working with us to get us into compliance without bringing down the hammer.
LaQueata Lewis, at The Management Trust, was incredibly responsive both on the phone and with follow-up emails. She answered my questions, resolved a matter regarding home ownership transfer, and followed up to make sure issues were being handled. Great service!
LaQueata Lewis is awesome! She’s always knowledgeable, pleasant to work with and helps me resolve my questions/concerns promptly. Today was no different. I was in the middle of completing an application and needed a copy of our HOA …
Exceptional service and support working through an issue transferring accounts from the previous homeowner. I was connected with Teri Moret-Forester and within a day she had everything worked out with Title Company. Teri’s can-do and helpful attitude was such a great way to kick of a relationship with our management company. A+++
Both Kelly and Megan have been great in terms of responsiveness with very clear communication for my HOA needs and questions. They have been an upgrade over our previous HOA Management company.
I’ve lived in an HOA community for years and know the ups and downs of managing your property to its standards. It can be hard work but worth it in the end. I especially appreciate The Management Trust and LaQueata Lewis for being so …
Angie did an excellent job of providing me with important information needed about my property. Thank you Management Trust! (Also, others I have worked with there, e.g., Megan, and the other manager, have been just great and truly care about our properties.
LaQueata Lewis gets 10 stars from me. LaQueata is super fast at responding and her emails are always courteous, and always include all the info I needed and then some! Over the last few years, I’ve reached out on a number of different …
As a Board member and resident, I have been extremely pleased with the service our townhouses have received with our HOA manager, Jennifer Huntoon at The Management Trust. Jennifer has been one of our best HOA managers. She responds …
I am a resident in Gold River and would like to thank Megan Torres the Architectural Review Specialist at Gold River Community Association for outstanding service. Her professionalism, knowledgeability and willingness to assist, made the …
This is Dawn Cunningham– Ryan’s mom. Want to send a shout out to Angie Kim! She is is awesome. She took care of our auto-debit and mailing address change request in record time– and on a Sunday! what dedication. Couldn’t be more pleased with her customer service.
My husband and I purchased our new home in Natomas Park and LaQueata Lewis made things very easy to navigate through signing up with our HOA.
Her friendliness made me feel very comfortable that we made the best decision to relocate to one of the best parts Sacramento has to offer! Thumbs up!
Regarding Winchester Community Association Private Event at Community Center — My sincerest 5 PLUS STARS REVIEW for Tammy Thomas, Vicki Langer, and the lady who actually assisted our “serving and clean up” at our private “pre-wedding …
Stephanie and Dawn are great to work with! They are responsive and extremely helpful, even when issues come up. We’ve had a few hiccups in our community but Stephanie has a wealth of knowledge and has helped bring consistency and accountability to our neighborhood. I highly recommend them!
I have worked with Mimi Menzies in multiple business settings. She has always been the consummate professional. Fantastic communication and follow through. Totally dedicated to our association. Thank you to The Management Trust for having such an amazing team leader.
My wife and I are homeowners at Crosswoods Community in Citrus Heights, Ca. We have experienced a lot of ups and downs with our HOA group and their Managing Company over the last two or three years. With that said I would just like to …
In the recent months, I have dealt with a couple separate inquiries regarding tree removal and the community’s tennis courts that needed a response from The Management Trust. After making these calls, I promptly received correspondence …
LaQueata Lewis & Lisett Flores get 5 stars each for their commitment to great customer service & professionalism. I was frustrated with the rejections of my paint request by the board and expressed that to them maybe not always nicely, and …
Our HOA has been a Management Trust (and predecessor) client for over twenty years. Our support, Ashley Lewis and Jamie Gross are two of the best we have ever had. They respond quickly and thoroughly to routine requests and can problem solve through more difficult non-routine bringing in outside resources. We’re very happy.
Meghan Torres was soooo helpful with navigating the HOA architectural review process for our good-neighbor fence in Gold River. She was very responsive, great at follow through and really helped to make for a painless approval process. Great customer service!!
My recent experience with the Natomas Park Master Association was fantastic thanks to Lisett Flores! I recently submitted an application for an exterior painting project, and she was extremely helpful from the very beginning of the process. …
Needed a copy of my HOA dues statement for an urgent load processing and contacted Nina and Deanna. My requested was handled very professionally, quickly and with a great follow up. Appreciate and thank the super team of professionals in your office!
I just want to take a moment to thank Joanne Kim for all her help and excellent customer service regarding my account. Took a stressful and time consuming situation with a long history and made it of ease. Thank you again.
Working with Mimi Menzies for quite a few years, involving various HOA communities. Whenever we have issues, she is my go to person at Management Trust. My overall experience in dealing with Mimi has always been responsive, professional, …
I work at a mortgage company and have been in contact with many HOAs, the majority of which are staffed by people who seem to either not know anything or are unwilling to help. …
Kristina with The Trust management group has been a God send to our community. She successfully helped us transition from another mgmt company. Her attention to detail, focus on customer service and expertise has been outstanding. I …
My community actually followed Kristina Collins to The Management Trust from our last property management company. We as a community are so glad to work along Kristina and if you have the opportunity to work with her you know why. We …
We are currently trying to have our home approved for exterior paint. Our first application was denied by the ACC. We have resubmitted, as well as filed an appeal. During this extremely frustrating process, Lisett Flores and LaQueata …
Mrs. Mimi Menzies have been truly a lifesaver. She is professional hardworking responsive and attentive. I truly truly appreciate her coming back to take care of interaction between HOA and owners at Lake Forest Summit.
I’m writing this review to acknowledge the Natomas Park Club House. They provide members service with a smile. We have been using the Gym in the mornings and Ryan Lopez Is always there to give great service. He is either up front greeting …
Always a pleasure working with the management team for our HOA. Mikki Cooper has been extremely helpful and responsive to ALL of my requests. Brittany Hanson has also helped me a ton with any ARC related concerns or issues. Keep up the great work!
My name is Debi Michaud and I live at the Pacific Sunset condos.in Rocklin.
Mikki Cooper of Management Trust Nor Cal has been most helpful in providing information and documentation I needed for an equity loan. Mikki was very prompt in providing the information and did so in a kind and professional manner.
Thanks Mikki!
Our HOA has had TMT for 2 years now and for the first year we had a couple of Managers due to a staff change which was fine. The last year we have had Kristina Collins, and she is fantastic! I don’t ever want to work with anyone else, she …
The Management trust has been a pleasure to work with and I would highly recommend them for any communities that are looking for professional that are easy to work with. Our HOA uses them and Mikki Cooper and Laura Young are very easy to …
I would like to commend Teri Moret-Forester of the Management Trust for her outstanding customer service. I placed a call into the Management Trust needing an HOA account ledger/statement and was transferred to Teri. She was very pleasant …
It has been a pleasure working for Laura Young and her team at the Management Trust. As a lake maintenance vendor communication is Paramount in tackling problems effectively. Laura is great about keeping in touch and keeping me up-to-date …
The assistance we got from Nina Lilley is truly appreciated. She’s very helpful and nice during the process of our home improvement applications. Great job, Ms Nina!
Mikki Cooper is the BEST!! She responds quickly to my email requests and has helped us with a variety of things since we moved into Whitney Oaks. It is such a relief to know that she is there for us and cares. Give this gal a raise 🙂 Thanks for all your help Mikki!!
Mikki Cooper, who I have dealt with several times is an amazing person to work with. She is always helpful, and willing to listen to me about anything. She is also very caring and concerned and I always feel better after chatting with her. …
Meghan Torres of the Gold River Community Association was extremely helpful and answered all my questions. She is amazing. She promptly responded to my inquiries and was very professional and pleasant to work with. Meghan turned a negative …
LaQueata Lewis was super helpful with my application to our HOA architectural control committee for a home improvement project. She was quick to respond to my questions and went out of her way to send our approval letter by email so we …
Over the past several years in my line of work I have had to contact Home Owner Association’s often. I have to say today, hands down I received the best customer service from LaQueata Lewis from any HOA rep to date! The customer service and …
I am truly grateful for the expedient
assistance that I received from Lisett Flores at the HOA office on Del Paso Road in Sacramento. I had an ongoing problematic tree in my yard that was becoming a …
I am new to living in an HOA neighborhood and this year became a board member. I am soooooo happy to be working with Laura Young as our MT HOA manager. She is great about keeping our meetings on track, but at the same time makes sure all …
Nina Lilley is very responsible. She took care of my application for tree removal. She informed me what I needed to submit, then she let me know the approval as soon as possible.
When I sold my place, Teri at Management Trust was very helpful and efficient. She is very detail oriented and in the end, I over paid on my part, so she made sure I got my entire refund. I have always come in contact with someone honest …
We live in Wild Wings HOA , my wife, Myriam and I decided to paint our home this year, we sent out all the documents and paint swatches via US mail, unfortunately the docs where lost in transit. My wife and I where stressing out, as the …
The Management Trust is one of the best management organizations that I have ever worked with. Stephanie and Dawn have been so responsive in helping me with a landscaping issue on my property. I sent an email and they immediately responded, …
Over the last couple of years I have worked with Mikki Cooper at The Management Trust office to resolve small issues concerning our homeowners association. She has been quick to respond and helped me solve several issues. I am very impressed with her professionalism and her assistance has been very helpful.
I do not usually post reviews, but I have to give this one a shout out. Both Ms. Kristina Collins and Stefanie Landeros assisted my wife and I greatly with a HOA related issue that was effecting our home. Over the two years now we have …
Dawn & Laura are the BEST! We’ve been at one of the Rocklin Properties that they manage since mid 2017. They are very helpful & friendly! It’s been a great experience interacting with them. Company is lucky to have these 2! You can sense …
I reached out to The Management Trust for some HOA docs I needed and they got me what I needed way sooner than I expected. Thank you, Joanne Kim for the great customer service!
Per a recent transaction with our Gold River Community Association, Meghan Torres continues to provide A+ support for our community. It was critical to expedite approval of the project and she made it happen.
Mikki Cooper is a superior community support specialist. I would call her an advocate and guide as she has navigated several topics for me. Her repeated assistance over the past two years of my being a member has been so excellent no matter …
I needed to get some work done in my front yard so I submitted my documents to the HOA. Carlos Ludizaca with the Natomas Park Master Association was a big help with my project. He was very responsive and kept me in the loop about my review time frame. He also made sure to follow up after the review.
I just had the wonderful experience of working with Meghan Torres on an architectural review project in Gold River. I was working in tandem with a neighbor to get approval to replace our shared fencing and a separate project to replace a …
As we navigate the tricky aspects of a contested home sale, Joanne Kim, the agent at The Management Trust who has handled the account for our HOA, continues to provide superlative service. She is very responsive, communicating status and …
I received a bill for our annual dues. On the bill it states “please visit my.managementtrust.com for payment options.” Since it’s 2022 and I don’t have checks, I visited the site. Once entering our information I received a “your homeowner …
When I bought my house I set up autopay for my HOA dues. There was some issue with autopay getting set up and I had some missed payments. Joanne Kim helped me get the autopay set up and removed the late and delinquency fees.
This is by far the best HOA company I’ve ever had any interactions with. They are very responsive and give a fair resolve to issues.
I had lingering issue, when I felt I was out of options, I called the office …
Laura Young (Community Association Manager) was very helpful and understanding! Laura was very pleasant and professional! Laura handle our business in a very efficient manor. Laura provided excellent service. I greatly appreciate Laura!
My assessments got piled up with late fees and delinquent fees without any information to me from the management trust and my autopay was stopped due to some change in the software. I called management office and I was helped by Nina …
Meghan Torres with the Gold River Homeowners Association has done an extraordinary job in guiding me through the various processes and steps as a new home owner. She has been patient, informative and very timely with responses. Thank you Meghan!
I’ve had multiple parking issues in the past and Veronica Jewell has always been really helpful and straight forward with me. As a homeowner I appreciate having a relationship with my HOA. Anytime I have a question or issue I can reach out …
I really appreciated working with Angie Kim. She helped us to setup an autopay system. She was kind, knowledgeable and speedy in her responses. I called the main phone number for Management Trust and received a call back the following business day. I truly appreciated great service.
Over the years, I’ve worked with Mikki Cooper on various requests for the HOA I am a member of and on each and every instance, Mikki has exceeded my expectations for outstanding customer service. Mikki’s simply the BEST and I am so grateful and appreciative for her being part of my HOA’s management team. Thank You Mikki!
I contacted Joanne for the HOA statement. And she is very quick in action and easy to communicate with.
I also contacted Tod couple times regarding the parking issue and he has been …
We just moved into a new subdivision Lennar Heritage Placer vineyard and went to our first party last night to meet our new friends and our Host Terry Studstill was wonderful and did a wonderful job mixing drinks for everybody and being …
With our HOA making changes with Auto Pay I was struggling making my payment and gaining access to my account. When I emailed Joanne Kim responded and provided me verification that for some reason my July payment had not been received. …
Carlos Ludizaca assisted us with our application for architectural review for the painting of our home. He was extremely helpful and courteous, walking me through the various parts of the application in order to fill it out completely and …
As a Gold River resident, I’m please to comment on the excellent customer service that Meghan Torres at the Gold River Community Association provided to me and my husband. We had an improvement done to our home which required Architectural …
They lost my payments and I spent hours on the phone trying to straighten it out. Now they are sending me a bill for $1700 and threatening a collection agency and even billed me for a month when I did not even own the house. All payments …
Recently, I got a chance to work with Nina Lilley, Compliance Manager at Natomas Park Master Association. I was highly impressed with her prompt responses and the way she resolved my issue efficiently and professionally within no time. Thanks for having such high energy & great people in your team!!
I just want to say Thank You to Mikki Cooper she is great at what she does, and she’s fun to talk to About 6 months ago I decided it was time to replace all the windows and patio in my townhome. The HOA requires that if you make any …
I have had the opportunity to work with Mikki Cooper of the Management Trust via the Whitney Oaks Home Owners Association since 2017 when I moved to Whitney Oaks. She has always been very helpful and resourceful in our dealings. She …
I had a great experience with Joanne Kim’s with Natomas Park Master Association. She resolved my case issue with her professionalism & expertise in a timely manner. Thank you Joanne Kim.
I live in Gold River/ Marshall Village. Recently had a backyard project completed. Meghan Torres’ help with this was invaluable, timely and professional. Just her sleuth work in finding the correct, matching, paint was much appreciated! …
We’re new to Gold Spike village in Gold River and had never experienced having to apply to an HOA for home improvements. We needed a patio cover so we applied for the approval of an installation. I quite honestly didn’t know what to …
Taylor at Natomas Park was very knowledgeable in breaking down the dues holiday for me and explaining it in full detail! He was so hopeful, I love that guy!
Meghan Torres who works in Gold River HOA is very professional and respond my application in a timely way. Very pleasant to work with to resolve the problem as well. -Sheng
I am very thankful for Joanne Kim’s service. She is very kind and courteous. She handles my case with professionalism and patience. She provided very detailed explanation of the issue and a solution to help me. I felt that she was not only …
My wife and I sold a lot in the Winchester Community. Included with the lot were plans to construct a home. We needed the HOA to quickly do a “final” review and approval of the plans in order to timely close on the sale of the lot and be …
Hi, I live in the Delta Gardens in West Sacramento. I am new in the HOA and the area. Kristina Collins is very responsive and willing to help for any questions about our home and HOA. She has helped my family on questions about our HOA …
My name is Yong, and I live in the Gold River Community. Upon receiving the painting requirement letter of my house from Miss Meghan Torres of the Architectural Department Specialist, I asked Meghan for guidance. …
We have had a great experience with the managment trust! HOAs can be a pain to work with sometimes but the association manager Laura Y. has been so great and works hard to make things go smoothly for our neighborhood. Tarzy, the community …
I want to recognize Autumn Peak who works at our Winchester Community Association in Meadow Vista, CA. She went above and beyond in helping us prepare for a large community event yesterday and thanks to her, it went beautifully. Autumn is professional, organized, diligent, thoughtful and a pleasure to work with. Thank you Autumn!
Kristina is responsive, empathetic, precise, and through. I have owned several properties in same development managed by them for our HOA and Kristina always gets it right. I am very surprised she is still there when I contact them. I …
Kristina Collins, always has a positive attitude. I appreciate her support and directions during each task that is required for Ridgepoint to maintain a friendly and safe community. She is a trusting and motivated manager for our community.
Joanne Kim assisted me with information I needed for a homeowners refi, she was quick to respond and pleasant in her email exchanges. Thank you Joanne!
Poor management of our community! They never responded to my emails. Misguiding our community. Suzi Harris did a poor job. Poor note keeping. Their portal is a joke. No responsibility. I am glad that our community is going with a new company.
I had an email conversation with Joanne Kim regarding parking and penalty fees and she has been very helpful and patient with all my questions and request! Highly recommend her!
12/16/22 – The system doesn’t let me add a 2nd post, so I have to edit the current one. Taylor Smoots-Tatum helped me today get to the bottom of the dues holiday and how it worked. Very quick with information response and very helpful. …
I am a homeowner at the Ironworks communmity. Kristina Collins from Managment Trust has been wonderful to work with. She retruns messages in a timely manner and is always professional. I appreciate her work ethinc and patience at what seems to be at times a diffilcut and demanding job. Thank you Kristina!
My husband and I are building a house in Winchester. We stopped in on Vicky Langer (without an appointment – sorry Vicky!) and asked questions about house colors. Vicky took time to explain color guidelines, looked up colors that we are …
My name is Aaron and I will be beginning construction on my new home in Winchester soon. In preparation my builder and I have been communicating with Vicky Langer (General Manager – Winchester Community) frequently and I wanted to publicly …
For those of you considering hiring this company, I strongly suggest that you read their Yelp reviews. It will give you a more accurate description of this horrible company. I would not recommend hiring them — and if I could give zero …
Serena Bazzano, Dave Themoleas, Maggie Johnsich, Gigi Escalona, Debbie Green, Deanna Themoleas, all the staff is responsive and positive. We enjoy Serena with her beautiful smile on the front desk. Things run smoothly and add to our experience in Springfield.
Taylor Smoots-Tatum provided a stellar customer service assistance today. He replied in a very timely fashion to my request for information. Very helpful, truly appreciate it! Thank you!
Springfield as an incredible on-site manager, Deanna Themoleus. In a short time she has hired a wonderful staff, reduced costs, held vendors accountable for quality work, and developed a friendly, fun loving , caring environment at the …
On a daily basis, The Management Trust team [at Springfield in Rocklin, CA] demonstrates that the well-being of our community is their obligation. Plus, they have the experience, expertise & training to fulfill that obligation. …
I spoke with Taylor Smoots-Tatum, what a blessing. He was extremely helpful, went above and beyond in assisting me maneuver through the computer to find information needed. He is patient and kind. It was a pleasure speaking with Taylor! THX TAYLOR!!!
It was a pleasure to work with Teodora Borce on the submission of a water efficient landscape application. She was very prompt in her responses and feedback to ensure a completed packet was submitted for approval. Thank you Teodora!
We live in Springfield, Rocklin. The General Manager, Deanna, Serena, Dave (our maintenance supervisor), Maggie, Gigi and Debbie have provided us with outstanding service. they are the reason for the rating…
I had questions about the Natomas Park dues and needed a bit of assistance. I worked with Taylor Smoots-Tatum who is a compliance Administrator. She was efficient and knowlegable and gave me all I needed. Thank you Taylor!!
There are two staff members that I would like to compliment. I’ve had several interactions with both Serena Bazanno and Debbie Green and they’re always very helpful and friendly.
We have residents of Springfield At Whitney Oaks for 12 years. The current management team is the best we have ever had. Cudos to Deanna and Dave Themoleas for their excellent support for the community.
Mikki Cooper has been excellent. She is very quick to follow up any time I have a question or request in regards to any of the HOA issues. Thank you Mikki, you have been great.
This company was hired to manage the Provence community by Blue Mountain and I don’t know why anyone would hire these people. We have been communicating with Garret who does nothing but absolve himself and their company from responsibility …
The staff at Springfield at Whitney Oaks consistently provide outstanding service to our community. We commend Staff Members: Serena Bazzano, Dave Themoleas, Maggie Johnsich, Gigi Escalona, Debbie Green, Deanna Themoleas for their commitment to excellence.
Serena Bazzano, Dave Themoleas, Maggie Johnsich, Gigi Escalona, Debbie Green, Deanna Themoleas are the Management Trust employees at the Springfield community. Together they comprise a great team of professional, friendly and knowledgeable people.
Having lived in Gold River for over 20 years, I’ve had an opportunity to experience the GRCA HOA in two different villages. Living in Gold River is so attractive that I moved back. All of my dealings with the GRCA HOA and board have …
HOA Board member delighted to give high praise for the company and its employee Tarzy Dale. Keeping a large number of homeowners and Board members happy is not an easy fete, however Tarzy delivers with speed, efficiency. Keep up the good work!
I sent my updated Vehicle Information Form to NPMA last night afterhours and received an email acknowledgement from Compliance Administrator Joanne Kim at 9:02AM. As someone who is in the customer service industry for 20 years, I know a …
A big thank you to the Dream Team at the Gables.
Deanna and Dave Themoleas and Serena Bazzano and all the part time help.
Deanna is experienced and very efficient and accessible. …
I am sending this review to thank you Ms. Teodora Borce and staff at Management Trust for your attention and quick response to my HOA Application for surveillance cameras with solar panels. Teodora (Tia) was very helpful and showed me how …
Deanna Themoleas has assembled a terrific team to serve us at Springfield at Whitney Oaks in Rocklin, Ca. Deanna is an outstanding manager, Dave Themoleas is one of the most cooperative helpful and efficient Maintenance Engineers we have …
Laura Young is our WoodBridge Ranch HOA manager and I’ve had some very good observations of her up to now and just had a VERY good experience with her on a specific matter. In our board meetings, her professionalism and demeanor have …
We are blessed at Springfield to have Deanna Themoleas, Manager, Serena Bazzano, Events Coordinator, Dave Themoleas, Maintenance Tech, and, Maggie Johnsich, Gigi Escalona, Debbie Green, evening and weekend staff. They are all very professional and caring. Always do their best to meet the needs of our active senior community.
I just had the pleasure of working with Nina Lilley through the Natomas Park Management team. Nina was awesome and helped me the whole way. She was quick to answer my questions and went above and beyond. I look forward to the process again knowing she’ll be there to support me. Thanks Nina.
I wanted to give a huge kudos and recognition to Mikki Cooper who helps oversee our whitney oaks HOA within The Management Trust. Mikki has helped me since day one with all of my needs and goes above and beyond. She is very quick to …
This is a review for Nina Lilley. She helped me complete the application for external painting of my house at 1453 Mayfield St. in Natomas Park. She was very pleasant and absolutely professional in her customer service. She got back to me with the results much before I expected. I wish I can give more stars in this review.
I would like to highly recommend Teodora Borce for guiding me on architectural change process and documentation. It was my first time and definitely needed help from HOA to guide me on needed documents, etc as part of this process. Through …
The staff at Springfield are exemplary. Always, helpful and friendly. We are all so very happy to have the entire staff here with us, with special mention of Deanna Themoleas, Serena Bazzano and Dave Themoleas. They have all done so much to make our “village” a perfect place to live!
We recently moved to our new house in Gold River that backs up to a HOA-maintained common area that had a huge cottonwood tree overhanging into our backyard. Because the tree appeared to be in decline with dead and dying branches, and …
It was such a pleasure working with Taylor Smoots Tatum at the Natomas Homeowners Association. We have to install a new Garage door and Taylor got our home improvement application apporoved very quickly and efficiently (one day). We are …
The manager and staff have been great. I wish to thank each of them. To start with the operations control from Denna Themoleas and balance in work and daily operations wonderful. Serena Bazzano keep the daily question at the counter and …
Had a great experience getting my proposal submitted and Meghan Torres helped and guided me along the way. The communication was excellent and follow-up was prompt, so that I knew exactly what I could expect from this process.
Over the last few months I’ve been working with Nina Lilley on some HOA applications to do some backyard renovations to my home. Nina has been so helpful throughout the entire process and has been great to work with. Thank you, Nina!
We want to commend Serena Bazzano who works the front desk at our community center in Springfield. She helps out on all the activities, is friendly, and always ready to offer assistance or answer questions. She is a joy to have around.
Teodora is an effective communicator. We submitted documents for a planned project and we were informed that they were received. Once plans were approved, we were notified immediately. This type of communication is nice to have because it …
I had great service and communication from Teodora Borce and the team at Natomas Park HOA recently. My family wanted to do a full house re-painting, and they took care of all my questions from the start. We were able to get our form …
Joanne Kim of Natomas Park in Sacramento was INCREDIBLY helpful with a unique situation that just came about involving relatives who were temporarily displaced by the Mosquito Wildfire, and their vehicles while staying in my home until they …
Working with Irene at the Gold River association was a real pleasure. She was most helpful very understanding of my concerns and did everything within her power to address my concerns. The problem concerns the redwood trees which are behind …
Serena Bazzano, the front desk person at Springfield at Whitney Oaks is great. She is always pleasant, helpful, and knowledgeable. Serena consistently provides top notch service to us, and I am sure to all the residents and does it with a …
We love our Springfield mangement team, especially Deanna Themoleas. She is the most effective manager we’ve had in 20 years, always on top of the issues and helping personally whenever she can. We’re not a huge community, so she’s been …
My client bought a home in Rocklin that is managed by The Management Trust. She emailed with an issue and within minutes Mila responded and addressed immediately. In less than 24 hours many emails had gone back and forth and Mila handled it …
Received an excellent customer service provided by Joanne Kim at the Natomas Park Master Association Sacramento CA. I called her about a parking fine, payment coupons, and club house use. She politely and clearly explained to me via phone …
I would like to send a huge Thank you to Joanne Kim for her assistance in resolving my issue. She was amazingly friendly and understanding of my situation as a disabled veteran and worked to not only resolve my issue, but make sure I was …
This review is specifically for Nina Lilley at TMT who is responsive, helpful, respectful and informative when working to get an HOA home improvement application approved. We had some bumps along the way with the amount of scrutiny the HOA …
The company is an over priced property management company. It cost $840 to get documentation sent to the title company in which they should already have all the information readily available and it took them 10 business day to send the …
Meghan Torres is a superstar! Wonderful to work with. It seems she begins each day with a burst of progress. She very effectively managed my needed approval in a very attentive, pro-owner way. She is a great rep for her employer!
Needed to get approval for new garage door installation and it was not as painful as I thought it would be. Megan Torres was quick to respond and the approval process seemed to go smoothly. I appreciate the process being simple and easy. …
We could not be happier with the service we received from The Management Trust. Irene WellerCrane made the extra effort to ensure that a memorial bench in Gold River for our disabled son, Andrew, who passed away in August 2021, was …
Working with Teodora Borce has been a delight. She is efficient and knowledgable. When painting our home, we worked with Teodora to navigate the HOA approval process and she made it so easy.
There was a remarkable difference when Deanna and her current staff took over the management of Springfield. The team is on top of any problem and that even includes something as mundane as the cleanliness of the facilities. It is a real …
I just want to take a minute to compliment Joann Kim, your Compliance Administrator. She is awesome and I enjoy dealing with her. She is very likable, extremely competent and gets back to me very quickly. I really appreciate that. She …
They have failed our community. Many residents are ignored when sending emails. Work orders go untouched for months on end. Flooding concerns are ignored. Fire concerns are ignored. A fire took out a few buildings and no one has received any answers. No amount of pressure will hold them accountable. Do better.
Serena is the best front desk assistant we have ever had. I have lived here for 11 years. She is so helpful, competently, always willing to go the extra mile to help. …
This review is for Ryan Lopez at the Club at Natomas Park. I’ve been a long time member and frequent the clubhouse regularly. Ryan is always there offering great service, he greets you with a smile and the best attitude. Ryan definitely helps to make the club a great place to come to.
I am pleased to leave a 5 star review for Ms Laura Young. It has been a recent and welcoming relief to speak with Laura. I moved out here to California to assist my mother with daily living tasks and is a challenge at her advanced age. …
I contact the Management Trust Office to obtain a copy of my HOA Statement and spoke with Lisett Flores. Ms. Flores was very pleasant and professional. She provided the information I needed immediately. It was a pleasure conducting business with her. Thank you Ms. Flores for your assistance.
I needed a parking variance so I contacted the Management Trust office in Folsom and spoke to Mikki Cooper. She explained the process and where the form could be found. I returned the completed form and had word back from Mikki within 30 …
Vicky Langer provided great support in facilitating the maintenance required in the public areas abutting our property. Our request had lingered for quite awhile, and once she got involved, we are happy to report, action will be taken. Thank you Vicky for the “assist”.
I’ve been going to the club since I moved to Natomas Park in 2003. The staff has always been helpful, responsive and friendly. An example of one of your great employees is Ryan Lopez. I remember meeting him before he worked at the club and …
Ryan Lopez at the Natomas Club has been amazing. Every time we go to the club we are greeted with a hello and a friendly smile. If we need any assistance Ryan is quick to help. He has made our experience at the club very enjoyable.
I wanted to acknowledge the associate Ryan Lopez of the Club House at Natomas Park, who goes above and beyond his duties at the front desk and everywhere else I see him at the facility. He is very accommodating and reliable whenever I have …
I needed help obtaining an HOA statement to refinance my home. Veronica Jewell at The Management Trust office was pleasant and provided my statement within minutes of my request. Excellent customer service!
I have to compliment LaQueata Lewis on how she handled my paint application. Because of COVID, I had snipped my paint samples and pasted them into my application. She actually found an extra set of those samples in the office and attached …
I worked with Nina Lilley to get a project going on my house, and she was very helpful with getting me through the approval process.
Thank You
Mikki Cooper In the Folsom, CA office has always been so helpful and friendly. Whenever I have asked for assistance or guidance either by phone or via email she has always been right on top of what I needed. She has always provided me with …
Landon has always provided myself and other members with matchless customer service. I go to the North Natomas Clubhouse frequently and I always see him smiling and greeting members with great enthusiasm. I won’t ever consider leaving the clubhouse to another gym for this reason.
Appreciate Lisette Flores on HOA approval process of my solar system installation. Help us to prepare the documents and no pain in the whole process. Many thanks.
-James
Special kudos to Mimi Menzies. Along with her support team, she has made my life as a member and now President of our Home Owner’s Association as easy as it can be. She is fast, responsive, professional and a real pleasure to work with.
I can’t say enough wonderful things about our new Property Manager, Kristy! She is knowledgeable, responsive, detail oriented, proactive, and personable.As a member of our HOA Board of Directors I am excited to be making so much progress toward improving our neighborhood thanks to Kristy’s expertise and assistance.
I worked with Veronica Jewell for my exterior paint project in North Natomas Park. Her service, response to emails, and in person meeting was vey pleasant, attentive and prompt.
I interacted with Lisett, who was extremely helpful in working with me on my home improvement application for our Solar installation. Very professional and prompt on the phone and through emails. Super fast turn around on the HOA application.
The month of September I had another hick-up, with not knowing the importance of being a homeowner since this is my first time of ownership at my age. So I contacted Angie Kim at Management Trust in Folsom. Ms. Kim understood the problem, I …
I have worked with LaQueata Lewis for the second time and she is just a pleasure to work with. She is very respectful, responsive and easy to talk to. I spoke with her on the phone number times and she is so patient and providing with …
I have been working with Jenny and Sarah on several projects over the last several months. They are very responsive, always will to help with coordinating and very pleasant to work with. They are always available by phone or email when …
As President, at Sierra View, Lincoln, we have gone through some tough times, these past few months. Between making decisions about the Covid Virus and the loss of our previous manager, we were so fortunate to be assigned an interim …
Laquita Lewis is a superstar. I have had multiple concerns with the association over time, and she, even when I was at my most frustrated has been calm, understanding and responsive. …
I wanted to take the time to acknowledge the great staff at the Club at Natomas Park. I’ve had great interaction with all staff members, Ryan Lopez in particular. He is very friendly and always greets members with a smile. I’ve witness him help members as well as help his peers. Keep up the great work, thank you.
I contacted NPMA and spoke to Ms. LaQueata Lewis regarding architecture violation and the mitigation process. I really appreciated her service as she took the time to listen and explained the application for review/approval process. It was a great experience speaking to Ms. Lewis and we thank her.
Ryan Lopez suggested I come on and leave a review for Natomas Park HOA in Sacramento CA. We’ve been homeowners in the community since 2010, and we LOVE the clubhouse and the staff. The staff are so friendly and caring, and ALWAYS try to do …
Carlos Ludizaca was most helpful in guiding us through the approval process for our home repair. Grateful for his responsiveness and professionalism!
Big shoutout to LaQueata Lewis with the NPMA management office! LaQueata handles my many email communications with professionalism and responds to my requests for committee information timely. She makes being a member and volunteer within the organization much easier. Thank you!
Mimi Menzies was a TRUE ROCK STAR today. Called me back immediately, then got me exactly what I needed within a half hour. I know during these crazy unprecedented times, things can take longer than normal. But as far as customer service …
Moved in here recently and it sure was a good decision. Wonderful place to live. One person that I appreciate so much is Laticia Gobel, she is very professional and knowledgeable. She has been a great help to me always happy to answer any questions I may have. So appreciate her.
I used to go to a different gym but my friends recommended this one to me as the whole staff was always warm and welcoming, especially Ryan Lopez. He always has a smile and is extremely helpful in any questions that I have and is overall a great guy to be around.
I find it interesting that I could only find ONE poor review and this individual noted the same issues I have. There isn’t a business on the planet that gets ALL 5 Star reviews. Cannot log in to pay my HOA dues, have been trying to get …
Suzi Harris and Sarah Hinton have been my contacts at Management Trust since they took over management of The Hamptons at River Heights. What a joy it’s been to work with them on any and all issues concerning the property. They are very …
Mimi Menzies is an excellent property manager. She is extremely knowledgeable. Mimi answers inquiries very promptly and takes action. Mimi is always ready for HOA and Board meetings. She understands compliance and when to seek outside professional help.
Express My appreciation to Lisette Flores on handling my Home Improvement Request. Provided me with the adequate information, requesting my missing items and getting it done in time. …
I have been in escrow for 4 years now and I have had the opportunity to work with Teri Moret-Forester on more than file. I would like for all to know that I am forever grateful for all the help I have received. I would like for your company to know you have an amazing employee. Always Patricia Reyes at Old Republic Title Company.
Update: I had an issue that I need some help and guidance with regarding our front yard. And again, LaQueata Lewis, with a speedy resolution and excellent guidance saves me so much time and money. Thank you, again and again LaQueata. I …
I spoke with LaQueata Lewis regarding two violation notices and an HOA application for painting my house. I wouldn’t normally refer to a phone conversation as delightful, especially to an HOA, but this one was. …
Jennifer H. is a wonderful manager, very easy to work with. Our Association has gone through many managers and Jennifer is truly one of the best. She follows through with her tasks, and board meetings are a pleasure to attend.
We are very lucky to have her.
In the best of circumstances, HOA’s are challenging to say the least. the yin and yang, the push and pull between the HOA board and the homeowners. Board and committee members are civilian volunteers who do a pretty much thankless job. And …
I really appreciate the timely assistance Mikki Cooper provided during a recent HOA matter.
I would like to commend both LaQueata Lewis and Lisett Flores at the NPMA for their outstanding customer service. Their pleasant and calm demeanor is refreshing to see when they must deal with concerns from customers especially during …
I want to express how wonderful my relationship has been with LaQueata Lewis. She helped me with 3 projects that I submitted to the Natomas Master Park Association. Her guidance helped to make my approval process go smoothly. She also …
Jennifer Huntoon is the model by which all property managers should be measured. Very responsive, proactive , and communicates clearly.. Her board meetings are well organized and her feedback always has value. We have a few large …
Friday I was working with Angie Kim regarding a check request for money to be paid to a boat retailer to purchase a new boat for HLOA. I was in a spot because I was unable to provide all the paperwork she needed on Friday, and Angie isn’t …
I am doing refinancing of my home, but I just couldn’t find my history of payment of HOA anywhere, I found a phone number through an email and try my luck. I was very satisfied with the service provided by the Management Trust, Angie Kim who helped and sent me exactly what I need within a few minutes. I really appreciate the help.
We recently submitted our request for a home improvement project and I was extremely impressed with LaQueata Lewis. She was very responsive, explained the process in detail and went out of her way to make sure we completed everything needed and in a timely manner.
I called the office with an unusual request and Veronica went out of her way to research the matter and found a way to fulfill it. She was courteous, professional and efficient. An excellent employee…definitely someone I would hire.
Being on the Board Advisory Committee and the Board, I have been extremely pleased with the service our townhouses have received with our HOA manager, Jennifer Huntoon at The Management Trust. Jennifer is pleasant to work with and responds …
I recently submitted an application to paint the outside of my house. It was initially denied and so I reached out for help. I had spoken to LaQueata Lewis for advice when initially completing the application, but after the denial, she …
Meghan Torres at Gold River has been extremely helpful in getting my homeowner projects completed. She is knowledgeable, personable, professional and an asset to the association.
The Club at Natomas Park is one of the greatest assets to our neighborhood. It is always staffed with professional and courteous employees and kept impeccably clean. There are many fun parties throughout the year and it is great place to …
Kristy Hoover does a great job she responds in a reasonable time and acts on your request with professionalism and understanding. We have had many managers ,but from my experience she continues to demonstrate her knowledge and skills. …
My most recent contact was with Kaitlan Reiff, Community Support Specialist, and in short…she regained all the confidence lost with our initial interactions with Management Trust staff. She managed to get something resolved in less than …
Just wanted to provide 5 Star feedback for Joanne Kim at The Management Trust – quick response and very friendly for a request to provide account information regarding our property. It’s refreshing to know that some business’s still care about providing excellent customer service. Thank you very much Joanne – you’re the BEST!!
Jennifer Huntoon is the best community manager we’ve had in my nearly 15 years on our HOA board. She always communicates in a professional manner and is very responsive. And she works hard to come up with solutions when issues arise.
I wanted to make it a point to personally thank Lindsey Aker for the excellent way she handled my recent inquiry. She was knowledgeable, professional and extremely pleasant to deal with through numerous contacts. She is a real asset to this …
Hi, The Management Trust just took over our HOA and so far so good. Only reason I’m giving a 4 star is that we just started with them and I don’t know enough of their service just yet. However, I do give Joanne Kim 5 Stars!!! She has been …
LaQueata Lewis at The Management Trust has always replied promptly and been very helpful whenever I have had questions about Natomas Park homeowners dues or compliance issues, such as acceptable house colors, etc. She is the main contact I have had with the association and she has always been great to work with.
LaQueata Lewis has assisted me numerous times in my quest to paint my home. It is as if she is sitting at her computer waiting for my questions, because she is super fast responding to me. And, when I have visited her in the office, she is really friendly and fun to talk to. I truly appreciate her help and can do attitude! Thanks!
Meghan Torres, our Architectural Review Specialist for the Gold River Community Association, has been a pleasure to work with to complete our modifications for our home. I’ve had to ask many questions to get clarification on the projects I …
The Management Trust does a great job managing The Whitney Oaks communities in the Rocklin, CA area. I have had personal experience with Mikki Cooper, my main contact for The Springfield community at The Management Trust. I have found …
Teodora Borce provides great customer service experience.
Nina Lilley has been excellent to work with! She made my issues a priority and handled them quickly! I highly recommend her and The Management Trust! I wish I would of came here before wasting time and money with unnamed company that was always busy or rude for us.
I am a new Office Manager for our Homeowners Association who uses Management Trust to manage the financials. I had little to no training when I obtained this position so it was crucial for me to fully understand the ins and outs of …
Great staff that making going to the Natomas Park Clubhouse a great experience!! Every time I bring a visitor they comment on how friendly the staff are. Ryan Lopez is a prime example. He’s helpful and very knowledge of club services and …
This review is for the excellent work that LaQueata Lewis did in handling my case. It’s never fun having to deal with HOA issues especially at this difficult times of the pandemic. LaQueata was very responsive, respectful and …
In prepping our house to go on the market, we were in need of some outdoor paint for touch up. We painted our home in 2013 but could not recall the color nor find anything with the color mentioned in old receipts. I wrote to Mikki Cooper …
Joanne Kim, Liz Cordier and the front office team delivered a refund check to us outside the standard process before we moved out of state. I truly appreciate the help. It was a true pleasure to work with everyone! Thank you!
I live in the Brookside Community. I contacted the office of The Management Trust for a copy of my HOA statement. We are in middle of refinance so time is of an essence. Joanne Kim immediately handled my request and emailed statements …
I have worked with LaQueata Lewis on a couple of items now with the most recent being her help with my application for painting my house. LaQueata is very responsive and at times know exactly what I’m going to ask for before I finish …
IF this review were solely based on my interaction with Joanne Kim, today, it would be 5 stars. I reached out to her via email and after a few replies back and forth I got exactly what I needed within an hour. Thank you, Joanne! …
I wanted to acknowledge and praise Lisett Flores, Compliance Administrator, for her timely response and customer-obsession. I needed to get something resolved and she quickly responded to my queries/challenges. Thank you for your attention to details and focus on providing a delightful customer service.
I live in Rocklin At the Hearthstone community and since Suzi Harris and Brittany Hanson have taken over managing I have seen things get done that haven’t been done before. They have really helped clean up our community and have been …
I have been visiting the Natomas Club House for over year 10 years now and haven’t met a staff member as exceptional as Ryan Lopez. He goes above and beyond to make sure you have the best experience, and always keeping a smile on his face. Ryan truly shows what customer service is all about!
This review goes 100% to Mrs. Evie Trevino. She is the best of the best! My daughter loves her! The way she treats my daughter is unique, every time when I go to the gym she wants to go because of her. Mrs. Evie my wife and I thanked you …
Stephanie, Dawn and the entire Management Trust team are a valued resource for our HOA and Board. Stephanie and incredibly responsive and is always available to provide us guidance and resolves all issues with our community in a timely and efficient fashion.
LaQueata is a great asset to our HOA Management company! She’s always willing to answer questions, provide information, and do what she can to help out. Not to mention, she’s courteous and personable.
I go to the Clubhouse in North Natomas very often, as well as my whole family (3 years). It’s always a great time and enjoy the family friendly atmosphere. All the services are great that are provided but the staff is what makes it amazing. …
We switch to The Management Trust for couple years. I had great experiences with The Management Trust. They’re very nice and response very quickly. They helped me to get approval from the committee, new gate remote. They even response my email after work hours. I’m happy with them.
Our Community Association Manger, Jennifer Huntoon has consistently provided Granada Homes with exceptional service. She is an honest, ethical, and professional manager who follows up on everything we ask of her in a very timely fashion. …
I want to thank Joanne Kim for helping me and my wife to provided some needed documentation. She was fast and very attentive with our needs and she even updated us with new information happening with our HOA like the new website. Thank you!
Had the wonderful opportunity to work with Mrs. LaQueata Lewis at Natomas Park on my residential driveway expansion project. Her instructions for the design review requirements & submittal were very clear; helping me to assemble the …
I have a property in Natomas Park in escrow and LaQueata graciously helped me today with an issue that needed immediate attention. She was so kind, professional and patient with me and explained what the issue was and how to correct it. …
Mikki Cooper has consistently handled my requests with speed and accuracy. Recently, she took care of getting my gate remote reprogrammed without having to send it in. She also provided me a copy of my billing for a refi within hours of my request. She is a great representative for the company.
Meghan Torres was worth her weight in gold in helping me through the Gold River Architectural Application process. She was prompt, responsive with emails, and made two construction projects flow smoothly through the process. I am …
I would like to thank The Management Trust, and in particular Megan Sayles for getting my ARC application approved for our house painting. Megan is most responsive to every email and call and I appreciated her timeliness of responses. Thank you Megan!
Joanne Kim was very helpful in getting our new HOA dues payment setup. Thank you very much for the outstanding customer service!
The Club House at Natomas Park is always a great place to enjoy with family. The staff and customer service provided is exceptional and should be the standard for all organizations. Ryan Lopez has gone above and beyond with his duties on …
I wanted to write a review about Laticia in the office at Four Seasons El Dorado Hills . Laticia has provided the best customer service we could hope for. She has assisted with our swimming schedule, Solar system application and our house …
LaQueata Lewis was a pleasure to work with while obtaining approval for our landscape application. She was well informed and worked with me to complete some revisions prior to the deadline. The process is cumbersome, but she remained …
LaQueata Lewis in Natomas Park has been very helpful in solving our homeowners association issues. She’s a great bridge between the association and the homeowners, working with us to get us into compliance without bringing down the hammer.
LaQueata Lewis, at The Management Trust, was incredibly responsive both on the phone and with follow-up emails. She answered my questions, resolved a matter regarding home ownership transfer, and followed up to make sure issues were being handled. Great service!
LaQueata Lewis is awesome! She’s always knowledgeable, pleasant to work with and helps me resolve my questions/concerns promptly. Today was no different. I was in the middle of completing an application and needed a copy of our HOA …
Exceptional service and support working through an issue transferring accounts from the previous homeowner. I was connected with Teri Moret-Forester and within a day she had everything worked out with Title Company. Teri’s can-do and helpful attitude was such a great way to kick of a relationship with our management company. A+++
Both Kelly and Megan have been great in terms of responsiveness with very clear communication for my HOA needs and questions. They have been an upgrade over our previous HOA Management company.
I’ve lived in an HOA community for years and know the ups and downs of managing your property to its standards. It can be hard work but worth it in the end. I especially appreciate The Management Trust and LaQueata Lewis for being so …
Angie did an excellent job of providing me with important information needed about my property. Thank you Management Trust! (Also, others I have worked with there, e.g., Megan, and the other manager, have been just great and truly care about our properties.
LaQueata Lewis gets 10 stars from me. LaQueata is super fast at responding and her emails are always courteous, and always include all the info I needed and then some! Over the last few years, I’ve reached out on a number of different …
As a Board member and resident, I have been extremely pleased with the service our townhouses have received with our HOA manager, Jennifer Huntoon at The Management Trust. Jennifer has been one of our best HOA managers. She responds …
I am a resident in Gold River and would like to thank Megan Torres the Architectural Review Specialist at Gold River Community Association for outstanding service. Her professionalism, knowledgeability and willingness to assist, made the …
This is Dawn Cunningham– Ryan’s mom. Want to send a shout out to Angie Kim! She is is awesome. She took care of our auto-debit and mailing address change request in record time– and on a Sunday! what dedication. Couldn’t be more pleased with her customer service.
My husband and I purchased our new home in Natomas Park and LaQueata Lewis made things very easy to navigate through signing up with our HOA.
Her friendliness made me feel very comfortable that we made the best decision to relocate to one of the best parts Sacramento has to offer! Thumbs up!
Regarding Winchester Community Association Private Event at Community Center — My sincerest 5 PLUS STARS REVIEW for Tammy Thomas, Vicki Langer, and the lady who actually assisted our “serving and clean up” at our private “pre-wedding …
Stephanie and Dawn are great to work with! They are responsive and extremely helpful, even when issues come up. We’ve had a few hiccups in our community but Stephanie has a wealth of knowledge and has helped bring consistency and accountability to our neighborhood. I highly recommend them!
I have worked with Mimi Menzies in multiple business settings. She has always been the consummate professional. Fantastic communication and follow through. Totally dedicated to our association. Thank you to The Management Trust for having such an amazing team leader.
My wife and I are homeowners at Crosswoods Community in Citrus Heights, Ca. We have experienced a lot of ups and downs with our HOA group and their Managing Company over the last two or three years. With that said I would just like to …
In the recent months, I have dealt with a couple separate inquiries regarding tree removal and the community’s tennis courts that needed a response from The Management Trust. After making these calls, I promptly received correspondence …
LaQueata Lewis & Lisett Flores get 5 stars each for their commitment to great customer service & professionalism. I was frustrated with the rejections of my paint request by the board and expressed that to them maybe not always nicely, and …
Our HOA has been a Management Trust (and predecessor) client for over twenty years. Our support, Ashley Lewis and Jamie Gross are two of the best we have ever had. They respond quickly and thoroughly to routine requests and can problem solve through more difficult non-routine bringing in outside resources. We’re very happy.
Meghan Torres was soooo helpful with navigating the HOA architectural review process for our good-neighbor fence in Gold River. She was very responsive, great at follow through and really helped to make for a painless approval process. Great customer service!!
My recent experience with the Natomas Park Master Association was fantastic thanks to Lisett Flores! I recently submitted an application for an exterior painting project, and she was extremely helpful from the very beginning of the process. …
Needed a copy of my HOA dues statement for an urgent load processing and contacted Nina and Deanna. My requested was handled very professionally, quickly and with a great follow up. Appreciate and thank the super team of professionals in your office!
Taylor was knowledgeable and quick to answer all of the questions I had. He’s the best!
I just want to take a moment to thank Joanne Kim for all her help and excellent customer service regarding my account. Took a stressful and time consuming situation with a long history and made it of ease. Thank you again.
Working with Mimi Menzies for quite a few years, involving various HOA communities. Whenever we have issues, she is my go to person at Management Trust. My overall experience in dealing with Mimi has always been responsive, professional, …
I work at a mortgage company and have been in contact with many HOAs, the majority of which are staffed by people who seem to either not know anything or are unwilling to help. …
Kristina with The Trust management group has been a God send to our community. She successfully helped us transition from another mgmt company. Her attention to detail, focus on customer service and expertise has been outstanding. I …
My community actually followed Kristina Collins to The Management Trust from our last property management company. We as a community are so glad to work along Kristina and if you have the opportunity to work with her you know why. We …
We are currently trying to have our home approved for exterior paint. Our first application was denied by the ACC. We have resubmitted, as well as filed an appeal. During this extremely frustrating process, Lisett Flores and LaQueata …
Mrs. Mimi Menzies have been truly a lifesaver. She is professional hardworking responsive and attentive. I truly truly appreciate her coming back to take care of interaction between HOA and owners at Lake Forest Summit.
I’m writing this review to acknowledge the Natomas Park Club House. They provide members service with a smile. We have been using the Gym in the mornings and Ryan Lopez Is always there to give great service. He is either up front greeting …
Always a pleasure working with the management team for our HOA. Mikki Cooper has been extremely helpful and responsive to ALL of my requests. Brittany Hanson has also helped me a ton with any ARC related concerns or issues. Keep up the great work!
My name is Debi Michaud and I live at the Pacific Sunset condos.in Rocklin.
Mikki Cooper of Management Trust Nor Cal has been most helpful in providing information and documentation I needed for an equity loan. Mikki was very prompt in providing the information and did so in a kind and professional manner.
Thanks Mikki!
Our HOA has had TMT for 2 years now and for the first year we had a couple of Managers due to a staff change which was fine. The last year we have had Kristina Collins, and she is fantastic! I don’t ever want to work with anyone else, she …
The Management trust has been a pleasure to work with and I would highly recommend them for any communities that are looking for professional that are easy to work with. Our HOA uses them and Mikki Cooper and Laura Young are very easy to …
I would like to commend Teri Moret-Forester of the Management Trust for her outstanding customer service. I placed a call into the Management Trust needing an HOA account ledger/statement and was transferred to Teri. She was very pleasant …
It has been a pleasure working for Laura Young and her team at the Management Trust. As a lake maintenance vendor communication is Paramount in tackling problems effectively. Laura is great about keeping in touch and keeping me up-to-date …
The assistance we got from Nina Lilley is truly appreciated. She’s very helpful and nice during the process of our home improvement applications. Great job, Ms Nina!
Mikki Cooper is the BEST!! She responds quickly to my email requests and has helped us with a variety of things since we moved into Whitney Oaks. It is such a relief to know that she is there for us and cares. Give this gal a raise 🙂 Thanks for all your help Mikki!!
Mikki Cooper, who I have dealt with several times is an amazing person to work with. She is always helpful, and willing to listen to me about anything. She is also very caring and concerned and I always feel better after chatting with her. …
Meghan Torres of the Gold River Community Association was extremely helpful and answered all my questions. She is amazing. She promptly responded to my inquiries and was very professional and pleasant to work with. Meghan turned a negative …
LaQueata Lewis was super helpful with my application to our HOA architectural control committee for a home improvement project. She was quick to respond to my questions and went out of her way to send our approval letter by email so we …
Over the past several years in my line of work I have had to contact Home Owner Association’s often. I have to say today, hands down I received the best customer service from LaQueata Lewis from any HOA rep to date! The customer service and …
I am truly grateful for the expedient
assistance that I received from Lisett Flores at the HOA office on Del Paso Road in Sacramento. I had an ongoing problematic tree in my yard that was becoming a …
I am new to living in an HOA neighborhood and this year became a board member. I am soooooo happy to be working with Laura Young as our MT HOA manager. She is great about keeping our meetings on track, but at the same time makes sure all …
Nina Lilley is very responsible. She took care of my application for tree removal. She informed me what I needed to submit, then she let me know the approval as soon as possible.
I would to give shoutout to Taylor Smoots Tatum for providing great customer service. I really appreciated his assistance.
When I sold my place, Teri at Management Trust was very helpful and efficient. She is very detail oriented and in the end, I over paid on my part, so she made sure I got my entire refund. I have always come in contact with someone honest …
We live in Wild Wings HOA , my wife, Myriam and I decided to paint our home this year, we sent out all the documents and paint swatches via US mail, unfortunately the docs where lost in transit. My wife and I where stressing out, as the …
The Management Trust is one of the best management organizations that I have ever worked with. Stephanie and Dawn have been so responsive in helping me with a landscaping issue on my property. I sent an email and they immediately responded, …
Over the last couple of years I have worked with Mikki Cooper at The Management Trust office to resolve small issues concerning our homeowners association. She has been quick to respond and helped me solve several issues. I am very impressed with her professionalism and her assistance has been very helpful.
I do not usually post reviews, but I have to give this one a shout out. Both Ms. Kristina Collins and Stefanie Landeros assisted my wife and I greatly with a HOA related issue that was effecting our home. Over the two years now we have …
Thank you to staff and specifically Teodora Borce. She has gone above and beyond to assist with all our needs. Five stars and above.
Dawn & Laura are the BEST! We’ve been at one of the Rocklin Properties that they manage since mid 2017. They are very helpful & friendly! It’s been a great experience interacting with them. Company is lucky to have these 2! You can sense …
I reached out to The Management Trust for some HOA docs I needed and they got me what I needed way sooner than I expected. Thank you, Joanne Kim for the great customer service!
Per a recent transaction with our Gold River Community Association, Meghan Torres continues to provide A+ support for our community. It was critical to expedite approval of the project and she made it happen.
Mikki Cooper is a superior community support specialist. I would call her an advocate and guide as she has navigated several topics for me. Her repeated assistance over the past two years of my being a member has been so excellent no matter …
I needed to get some work done in my front yard so I submitted my documents to the HOA. Carlos Ludizaca with the Natomas Park Master Association was a big help with my project. He was very responsive and kept me in the loop about my review time frame. He also made sure to follow up after the review.
I just had the wonderful experience of working with Meghan Torres on an architectural review project in Gold River. I was working in tandem with a neighbor to get approval to replace our shared fencing and a separate project to replace a …
As we navigate the tricky aspects of a contested home sale, Joanne Kim, the agent at The Management Trust who has handled the account for our HOA, continues to provide superlative service. She is very responsive, communicating status and …
I received a bill for our annual dues. On the bill it states “please visit my.managementtrust.com for payment options.” Since it’s 2022 and I don’t have checks, I visited the site. Once entering our information I received a “your homeowner …
When I bought my house I set up autopay for my HOA dues. There was some issue with autopay getting set up and I had some missed payments. Joanne Kim helped me get the autopay set up and removed the late and delinquency fees.
This is by far the best HOA company I’ve ever had any interactions with. They are very responsive and give a fair resolve to issues.
I had lingering issue, when I felt I was out of options, I called the office …
Laura Young (Community Association Manager) was very helpful and understanding! Laura was very pleasant and professional! Laura handle our business in a very efficient manor. Laura provided excellent service. I greatly appreciate Laura!
My assessments got piled up with late fees and delinquent fees without any information to me from the management trust and my autopay was stopped due to some change in the software. I called management office and I was helped by Nina …
Meghan Torres with the Gold River Homeowners Association has done an extraordinary job in guiding me through the various processes and steps as a new home owner. She has been patient, informative and very timely with responses. Thank you Meghan!
I’ve had multiple parking issues in the past and Veronica Jewell has always been really helpful and straight forward with me. As a homeowner I appreciate having a relationship with my HOA. Anytime I have a question or issue I can reach out …
I really appreciated working with Angie Kim. She helped us to setup an autopay system. She was kind, knowledgeable and speedy in her responses. I called the main phone number for Management Trust and received a call back the following business day. I truly appreciated great service.
Over the years, I’ve worked with Mikki Cooper on various requests for the HOA I am a member of and on each and every instance, Mikki has exceeded my expectations for outstanding customer service. Mikki’s simply the BEST and I am so grateful and appreciative for her being part of my HOA’s management team. Thank You Mikki!
I contacted Joanne for the HOA statement. And she is very quick in action and easy to communicate with.
I also contacted Tod couple times regarding the parking issue and he has been …
We just moved into a new subdivision Lennar Heritage Placer vineyard and went to our first party last night to meet our new friends and our Host Terry Studstill was wonderful and did a wonderful job mixing drinks for everybody and being …
With our HOA making changes with Auto Pay I was struggling making my payment and gaining access to my account. When I emailed Joanne Kim responded and provided me verification that for some reason my July payment had not been received. …
Carlos Ludizaca assisted us with our application for architectural review for the painting of our home. He was extremely helpful and courteous, walking me through the various parts of the application in order to fill it out completely and …
As a Gold River resident, I’m please to comment on the excellent customer service that Meghan Torres at the Gold River Community Association provided to me and my husband. We had an improvement done to our home which required Architectural …
They lost my payments and I spent hours on the phone trying to straighten it out. Now they are sending me a bill for $1700 and threatening a collection agency and even billed me for a month when I did not even own the house. All payments …
Recently, I got a chance to work with Nina Lilley, Compliance Manager at Natomas Park Master Association. I was highly impressed with her prompt responses and the way she resolved my issue efficiently and professionally within no time. Thanks for having such high energy & great people in your team!!
Working with Tasha has been very supportive and on top of things I enjoy working with her
I just want to say Thank You to Mikki Cooper she is great at what she does, and she’s fun to talk to About 6 months ago I decided it was time to replace all the windows and patio in my townhome. The HOA requires that if you make any …
I have had the opportunity to work with Mikki Cooper of the Management Trust via the Whitney Oaks Home Owners Association since 2017 when I moved to Whitney Oaks. She has always been very helpful and resourceful in our dealings. She …
I had a great experience with Joanne Kim’s with Natomas Park Master Association. She resolved my case issue with her professionalism & expertise in a timely manner. Thank you Joanne Kim.
I live in Gold River/ Marshall Village. Recently had a backyard project completed. Meghan Torres’ help with this was invaluable, timely and professional. Just her sleuth work in finding the correct, matching, paint was much appreciated! …
We’re new to Gold Spike village in Gold River and had never experienced having to apply to an HOA for home improvements. We needed a patio cover so we applied for the approval of an installation. I quite honestly didn’t know what to …
Taylor at Natomas Park was very knowledgeable in breaking down the dues holiday for me and explaining it in full detail! He was so hopeful, I love that guy!
Had some login issues on the website. Joanne Kim helped out and fixed it quick. Amazing and professional staff.
Called Natomas Park HOA and spoke with Taylor. Assisted me with a n HOA matter quickly.
Michelle Hawkins is a pleasure to work with as she is very conscientious and is a pro-active communicator. Give he a raise I say!
Meghan Torres who works in Gold River HOA is very professional and respond my application in a timely way. Very pleasant to work with to resolve the problem as well. -Sheng
I am very thankful for Joanne Kim’s service. She is very kind and courteous. She handles my case with professionalism and patience. She provided very detailed explanation of the issue and a solution to help me. I felt that she was not only …
My wife and I sold a lot in the Winchester Community. Included with the lot were plans to construct a home. We needed the HOA to quickly do a “final” review and approval of the plans in order to timely close on the sale of the lot and be …
Hi, I live in the Delta Gardens in West Sacramento. I am new in the HOA and the area. Kristina Collins is very responsive and willing to help for any questions about our home and HOA. She has helped my family on questions about our HOA …
My name is Yong, and I live in the Gold River Community. Upon receiving the painting requirement letter of my house from Miss Meghan Torres of the Architectural Department Specialist, I asked Meghan for guidance. …
We have had a great experience with the managment trust! HOAs can be a pain to work with sometimes but the association manager Laura Y. has been so great and works hard to make things go smoothly for our neighborhood. Tarzy, the community …
I want to recognize Autumn Peak who works at our Winchester Community Association in Meadow Vista, CA. She went above and beyond in helping us prepare for a large community event yesterday and thanks to her, it went beautifully. Autumn is professional, organized, diligent, thoughtful and a pleasure to work with. Thank you Autumn!
Kristina is responsive, empathetic, precise, and through. I have owned several properties in same development managed by them for our HOA and Kristina always gets it right. I am very surprised she is still there when I contact them. I …
Kristina Collins, always has a positive attitude. I appreciate her support and directions during each task that is required for Ridgepoint to maintain a friendly and safe community. She is a trusting and motivated manager for our community.
Joanne Kim assisted me with information I needed for a homeowners refi, she was quick to respond and pleasant in her email exchanges. Thank you Joanne!
Poor management of our community! They never responded to my emails. Misguiding our community. Suzi Harris did a poor job. Poor note keeping. Their portal is a joke. No responsibility. I am glad that our community is going with a new company.
I had an email conversation with Joanne Kim regarding parking and penalty fees and she has been very helpful and patient with all my questions and request! Highly recommend her!
12/16/22 – The system doesn’t let me add a 2nd post, so I have to edit the current one. Taylor Smoots-Tatum helped me today get to the bottom of the dues holiday and how it worked. Very quick with information response and very helpful. …
I am a homeowner at the Ironworks communmity. Kristina Collins from Managment Trust has been wonderful to work with. She retruns messages in a timely manner and is always professional. I appreciate her work ethinc and patience at what seems to be at times a diffilcut and demanding job. Thank you Kristina!
My husband and I are building a house in Winchester. We stopped in on Vicky Langer (without an appointment – sorry Vicky!) and asked questions about house colors. Vicky took time to explain color guidelines, looked up colors that we are …
My name is Aaron and I will be beginning construction on my new home in Winchester soon. In preparation my builder and I have been communicating with Vicky Langer (General Manager – Winchester Community) frequently and I wanted to publicly …
For those of you considering hiring this company, I strongly suggest that you read their Yelp reviews. It will give you a more accurate description of this horrible company. I would not recommend hiring them — and if I could give zero …
Serena Bazzano, Dave Themoleas, Maggie Johnsich, Gigi Escalona, Debbie Green, Deanna Themoleas, all the staff is responsive and positive. We enjoy Serena with her beautiful smile on the front desk. Things run smoothly and add to our experience in Springfield.
I have had a good experience to work with Joanne Kim. She always tries to help me whenever I need help and gets back to me quickly! Thanks, Joanne. …
Taylor Smoots-Tatum provided a stellar customer service assistance today. He replied in a very timely fashion to my request for information. Very helpful, truly appreciate it! Thank you!
Springfield as an incredible on-site manager, Deanna Themoleus. In a short time she has hired a wonderful staff, reduced costs, held vendors accountable for quality work, and developed a friendly, fun loving , caring environment at the …
I had my first interaction with the HOA. Joanne Kim is excellent!
I look forward to interacting with her for all of my HOA needs or concerns!
On a daily basis, The Management Trust team [at Springfield in Rocklin, CA] demonstrates that the well-being of our community is their obligation. Plus, they have the experience, expertise & training to fulfill that obligation. …
Teodora Borce was very helpful and addressed our concern right away. She was able to extend the due date to fix our fence for an additional month.
I spoke with Taylor Smoots-Tatum, what a blessing. He was extremely helpful, went above and beyond in assisting me maneuver through the computer to find information needed. He is patient and kind. It was a pleasure speaking with Taylor! THX TAYLOR!!!
It was a pleasure to work with Teodora Borce on the submission of a water efficient landscape application. She was very prompt in her responses and feedback to ensure a completed packet was submitted for approval. Thank you Teodora!
We live in Springfield, Rocklin. The General Manager, Deanna, Serena, Dave (our maintenance supervisor), Maggie, Gigi and Debbie have provided us with outstanding service. they are the reason for the rating…
I had questions about the Natomas Park dues and needed a bit of assistance. I worked with Taylor Smoots-Tatum who is a compliance Administrator. She was efficient and knowlegable and gave me all I needed. Thank you Taylor!!
There are two staff members that I would like to compliment. I’ve had several interactions with both Serena Bazanno and Debbie Green and they’re always very helpful and friendly.
We have residents of Springfield At Whitney Oaks for 12 years. The current management team is the best we have ever had. Cudos to Deanna and Dave Themoleas for their excellent support for the community.
Mikki Cooper has been excellent. She is very quick to follow up any time I have a question or request in regards to any of the HOA issues. Thank you Mikki, you have been great.
This company was hired to manage the Provence community by Blue Mountain and I don’t know why anyone would hire these people. We have been communicating with Garret who does nothing but absolve himself and their company from responsibility …
The staff at Springfield at Whitney Oaks consistently provide outstanding service to our community. We commend Staff Members: Serena Bazzano, Dave Themoleas, Maggie Johnsich, Gigi Escalona, Debbie Green, Deanna Themoleas for their commitment to excellence.
Serena Bazzano, Dave Themoleas, Maggie Johnsich, Gigi Escalona, Debbie Green, Deanna Themoleas are the Management Trust employees at the Springfield community. Together they comprise a great team of professional, friendly and knowledgeable people.
Having lived in Gold River for over 20 years, I’ve had an opportunity to experience the GRCA HOA in two different villages. Living in Gold River is so attractive that I moved back. All of my dealings with the GRCA HOA and board have …
HOA Board member delighted to give high praise for the company and its employee Tarzy Dale. Keeping a large number of homeowners and Board members happy is not an easy fete, however Tarzy delivers with speed, efficiency. Keep up the good work!
I sent my updated Vehicle Information Form to NPMA last night afterhours and received an email acknowledgement from Compliance Administrator Joanne Kim at 9:02AM. As someone who is in the customer service industry for 20 years, I know a …
A big thank you to the Dream Team at the Gables.
Deanna and Dave Themoleas and Serena Bazzano and all the part time help.
Deanna is experienced and very efficient and accessible. …
I am sending this review to thank you Ms. Teodora Borce and staff at Management Trust for your attention and quick response to my HOA Application for surveillance cameras with solar panels. Teodora (Tia) was very helpful and showed me how …
Deanna Themoleas has assembled a terrific team to serve us at Springfield at Whitney Oaks in Rocklin, Ca. Deanna is an outstanding manager, Dave Themoleas is one of the most cooperative helpful and efficient Maintenance Engineers we have …
Laura Young is our WoodBridge Ranch HOA manager and I’ve had some very good observations of her up to now and just had a VERY good experience with her on a specific matter. In our board meetings, her professionalism and demeanor have …
We are blessed at Springfield to have Deanna Themoleas, Manager, Serena Bazzano, Events Coordinator, Dave Themoleas, Maintenance Tech, and, Maggie Johnsich, Gigi Escalona, Debbie Green, evening and weekend staff. They are all very professional and caring. Always do their best to meet the needs of our active senior community.
I just had the pleasure of working with Nina Lilley through the Natomas Park Management team. Nina was awesome and helped me the whole way. She was quick to answer my questions and went above and beyond. I look forward to the process again knowing she’ll be there to support me. Thanks Nina.
I wanted to give a huge kudos and recognition to Mikki Cooper who helps oversee our whitney oaks HOA within The Management Trust. Mikki has helped me since day one with all of my needs and goes above and beyond. She is very quick to …
This is a review for Nina Lilley. She helped me complete the application for external painting of my house at 1453 Mayfield St. in Natomas Park. She was very pleasant and absolutely professional in her customer service. She got back to me with the results much before I expected. I wish I can give more stars in this review.
I would like to highly recommend Teodora Borce for guiding me on architectural change process and documentation. It was my first time and definitely needed help from HOA to guide me on needed documents, etc as part of this process. Through …
The staff at Springfield are exemplary. Always, helpful and friendly. We are all so very happy to have the entire staff here with us, with special mention of Deanna Themoleas, Serena Bazzano and Dave Themoleas. They have all done so much to make our “village” a perfect place to live!
We recently moved to our new house in Gold River that backs up to a HOA-maintained common area that had a huge cottonwood tree overhanging into our backyard. Because the tree appeared to be in decline with dead and dying branches, and …
It was such a pleasure working with Taylor Smoots Tatum at the Natomas Homeowners Association. We have to install a new Garage door and Taylor got our home improvement application apporoved very quickly and efficiently (one day). We are …
The manager and staff have been great. I wish to thank each of them. To start with the operations control from Denna Themoleas and balance in work and daily operations wonderful. Serena Bazzano keep the daily question at the counter and …
Had a great experience getting my proposal submitted and Meghan Torres helped and guided me along the way. The communication was excellent and follow-up was prompt, so that I knew exactly what I could expect from this process.
Over the last few months I’ve been working with Nina Lilley on some HOA applications to do some backyard renovations to my home. Nina has been so helpful throughout the entire process and has been great to work with. Thank you, Nina!
We want to commend Serena Bazzano who works the front desk at our community center in Springfield. She helps out on all the activities, is friendly, and always ready to offer assistance or answer questions. She is a joy to have around.
Teodora is an effective communicator. We submitted documents for a planned project and we were informed that they were received. Once plans were approved, we were notified immediately. This type of communication is nice to have because it …
I had great service and communication from Teodora Borce and the team at Natomas Park HOA recently. My family wanted to do a full house re-painting, and they took care of all my questions from the start. We were able to get our form …
Michelle,
It has been a pleasure, I live my life in an environment of sales and service …
Joanne Kim of Natomas Park in Sacramento was INCREDIBLY helpful with a unique situation that just came about involving relatives who were temporarily displaced by the Mosquito Wildfire, and their vehicles while staying in my home until they …
Working with Irene at the Gold River association was a real pleasure. She was most helpful very understanding of my concerns and did everything within her power to address my concerns. The problem concerns the redwood trees which are behind …
Serena Bazzano, the front desk person at Springfield at Whitney Oaks is great. She is always pleasant, helpful, and knowledgeable. Serena consistently provides top notch service to us, and I am sure to all the residents and does it with a …
We love our Springfield mangement team, especially Deanna Themoleas. She is the most effective manager we’ve had in 20 years, always on top of the issues and helping personally whenever she can. We’re not a huge community, so she’s been …
My client bought a home in Rocklin that is managed by The Management Trust. She emailed with an issue and within minutes Mila responded and addressed immediately. In less than 24 hours many emails had gone back and forth and Mila handled it …
Received an excellent customer service provided by Joanne Kim at the Natomas Park Master Association Sacramento CA. I called her about a parking fine, payment coupons, and club house use. She politely and clearly explained to me via phone …
I would like to send a huge Thank you to Joanne Kim for her assistance in resolving my issue. She was amazingly friendly and understanding of my situation as a disabled veteran and worked to not only resolve my issue, but make sure I was …
This review is specifically for Nina Lilley at TMT who is responsive, helpful, respectful and informative when working to get an HOA home improvement application approved. We had some bumps along the way with the amount of scrutiny the HOA …
The company is an over priced property management company. It cost $840 to get documentation sent to the title company in which they should already have all the information readily available and it took them 10 business day to send the …
Meghan Torres is a superstar! Wonderful to work with. It seems she begins each day with a burst of progress. She very effectively managed my needed approval in a very attentive, pro-owner way. She is a great rep for her employer!
Needed to get approval for new garage door installation and it was not as painful as I thought it would be. Megan Torres was quick to respond and the approval process seemed to go smoothly. I appreciate the process being simple and easy. …
We could not be happier with the service we received from The Management Trust. Irene WellerCrane made the extra effort to ensure that a memorial bench in Gold River for our disabled son, Andrew, who passed away in August 2021, was …
Working with Teodora Borce has been a delight. She is efficient and knowledgable. When painting our home, we worked with Teodora to navigate the HOA approval process and she made it so easy.
There was a remarkable difference when Deanna and her current staff took over the management of Springfield. The team is on top of any problem and that even includes something as mundane as the cleanliness of the facilities. It is a real …
I just want to take a minute to compliment Joann Kim, your Compliance Administrator. She is awesome and I enjoy dealing with her. She is very likable, extremely competent and gets back to me very quickly. I really appreciate that. She …
They have failed our community. Many residents are ignored when sending emails. Work orders go untouched for months on end. Flooding concerns are ignored. Fire concerns are ignored. A fire took out a few buildings and no one has received any answers. No amount of pressure will hold them accountable. Do better.
Serena is the best front desk assistant we have ever had. I have lived here for 11 years. She is so helpful, competently, always willing to go the extra mile to help. …