They close the fifth Ave place branch and force everyone to go to this one, causing everyone to wait in long lines because they never have enough tellers during peak times due to the increased number of customers
Called to confirm the banks routing number and the Employee named Stacey was very rude and when I asked to speak to a supervisor or manager she hung up the phone on me! That’s not customer service and I’ve now closed my account! Then called …
Literally was treated like a criminal when I tried to cash a check for work even though a had plenty more than the amount in my account. I just stood there for 15 minutes while Emma and another woman analyzed the handwriting OVER and OVER again. I kept asking, “what’s the problem? Do I need to go somewhere else?”
PNC is fine as far as banks go, but definitely room for improvement in the customer service department.
If you need to contact PNC, you can only call them during business hours, reach …
Like all industries they’ve fired employees and force you, the customer to do the leg work through automated phone systems that are extremely aggravating and often don’t work. The inconvenience if dealing with their automated systems …
The pnc customer service line and the listed services for this branch include ‘instantly receive a lost debit card’. When I walk into the branch there are two managers just standing in the lobby staring into the distance. Another employee …
Goof
There is an beautiful Angel working in that building .. 🙂
Amanda is the best!
Lacking customer service and user friendly online banking experience.
Great happy people fast service and they can make debit cards right at the bank in about 5 minutes.
This is a nice new building which is now the 2nd newest PNC skyscraper. PNC is slowly revitalizing this entire section of the city.
Highly disappointed with this bank. Always a misunderstanding. Took forever to fix my account. Another bank had to fix the error they mess up.
They close the fifth Ave place branch and force everyone to go to this one, causing everyone to wait in long lines because they never have enough tellers during peak times due to the increased number of customers
Called to confirm the banks routing number and the Employee named Stacey was very rude and when I asked to speak to a supervisor or manager she hung up the phone on me! That’s not customer service and I’ve now closed my account! Then called …
Literally was treated like a criminal when I tried to cash a check for work even though a had plenty more than the amount in my account. I just stood there for 15 minutes while Emma and another woman analyzed the handwriting OVER and OVER again. I kept asking, “what’s the problem? Do I need to go somewhere else?”
PNC is fine as far as banks go, but definitely room for improvement in the customer service department.
If you need to contact PNC, you can only call them during business hours, reach …
Like all industries they’ve fired employees and force you, the customer to do the leg work through automated phone systems that are extremely aggravating and often don’t work. The inconvenience if dealing with their automated systems …
The pnc customer service line and the listed services for this branch include ‘instantly receive a lost debit card’. When I walk into the branch there are two managers just standing in the lobby staring into the distance. Another employee …