PNM Resources, founded in 1917 as Albuquerque Gas and Electric Co., generates, transmits and distributes energy related products and electricity through its subsidiaries.
| Friday | 7:30AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4PM |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
414 Silver Ave SW, Albuquerque, NM 87102
(Translated by Google) Excellent service
(Original)
Excelente servicio
The worst!
a rip off company!!!
Horrible
Awful.
Horrible customer service, 1 hr wait to answer phone calls
It shouldn’t be this hard to pay your bill.
They suck on the phone and when you go in to pay their rude
Had a bad experience awhile back …the lady was rude and I mean very rude
Horrible customer service, high rates, and any time there is a little storm we lose electricity.
Everything is a hassle and they cant even fix my online profile so i can view my account online
In TX you get shut off right away at least this place gives extensions.
I don’t like their business hours and their online banking take forever
We called this morning for service and the rep was very helpful and polite. Thank you Adriana for your help.
Employees customer service skills needs to be improved they’re rude and all around horrible to their customers.
Disgusting company. There is no such thing as this company being able to justify how monstrous/scandalous they can be.
These people absolutely are not friendly they don’t work with you i mean I’m literally on the phone begging for help and they just want they money.👎👎👎👎 …
You will wait on the phone for these clowns for nearly an hour.
No one ever has any idea what they are doing. ABSOLUTELY HORRIBLE experience having to deal with this place.
Lights are out and I can’t report an issue unless I give my social security number?
Great customer service our tech Bryan was awesome and had our power turned on in a flash!!
Still dont have power after 30 hours and we called them 4 times
Rude security guards that tried to stop me from taking pictures of the building from the sidewalk! Horrible personnel that need the law explained to them.
Despite charging noticeably above-average rates, they are ill-equipped with regard to restoring power and ineffective in their ability to communicate updates.
These people arw crooks. Every last one of them, they have a monopoly on this city and they use it to their advantage. They will raise rates and snake you out of thousands. LOOK INTO SOLAR ENERGY EVERYONE.
The outage was reported very quickly…if not fixed within 2 hrs ..call back.. fingers crossed it will b fixed by then
Had to wait more then 40 min so I can get help on the phone. million dollar company nd doesent even have people to answer the phone for paying costumer
Finally get someone on the phone. He answers the phone coughing in my ear. Treats me like I am stupid. Terrible customer service. Too bad we can post negative stars.
Waited 45 mins on hold, only to be told to go to main office to pay. I’m 1,200 miles away at the moment, you can’t take my payment on the phone??
PNM is charging whatever they want.
Customer Service Representative don’t even know simple math calculations.
PNM is the worse!!!! You will wait for a long time. They need to hire more reps and get rid of Texas customers. It is impossible to get a hold of anybody!!!!!
getting new service sucks! All I heard was we need a fax of this and that. Deposit up front they can’t put it on your 1st bill. wtf?
Only open on Monday and Friday? And when there is a legal holiday on a Monday they don’t adjust their schedule to Tuesday. Useless comstomer service. The make MVD stellar by comparison.
I don’t know why we deal with these people with there horrible rates and horrible customer service. PNM can easily be replaced with a Qeg for all u mathematicians out there.
Not a great experience…this is a negative star on the hexadecimal scale. If you can gouge on rates, at least hire good people to work the phone — in a blackout!
All you gotta do is pay your bill on time and you’ll get budget billing and extensions? What more do you people want?! Thank you for keeping my house going day after day PNM!
Monopoly. You cant dispute anything. You have to pay anything they “require” or you dont get electricity. Its simple. They never have a manager to speak with. There isnt anyone to complain to. I would never do business with a company like this if i didnt have to.
What is going on with a power outage from 10 pm to 12pm. 14 hours. What about replacing our losses. My indoor garden and food in freezer ruined. So angry.
Need an example of horrendous customer service? Do you not value your time whatsoever? Give PNM a call! …
Pnm desperately needs a competitor. I think their customer service and public relation skills would improve. Improvement is desperately needed. They know they have ultimate power, consequently they are RUDE, HEARTLESS, UNBUDGING BULLIES. If …
Rude employees, monopoly on elec service in State, high rates. Also PNM is trying to make it illegal to use Solar or wind power. Poor citizenship, greed centered company.
Security light not working (unregulated service/security lights) I’m made 4 calls in 2 1/2 months and all they can say is sorry and the order is still pending for service and they will not let me climb the pole to service lights, been in the dark and theft. And now PNM wants to raise rates!
I am a new customer, they were supposed to come to my property to look at the meter. They came but my miniature blind 17 year old chiwawa scared off the PMN worker. The funny part is the meter is on the side of the building, a pace that my …
Horrible new call in payment line. They try to sell you things unrelated to your electricty for a lengthy amount of time its now impossible to even reach the payment options. This is ridiculous. This company is a sham. Reflects our decrepit state of living in Albuquerque.
Since when do you need to submit a copy of your lease to get electricity turned on? This is complete bs! Than need Everyone’s info that’s on the lease, if one party is taking care of that bill. We need another company in NM this is bs
PNM is absolutely horrible!!!! They were charging me for the wrong apartment # and when I asked them to review the phone call so they can see it was their mistake they told me it would take at least a month. WHAT?! Finally after 2 months …
Should be an option for 0 stars. They over-billed me, then under-billed, then made up for it on the most current bill. Not a problem until you notice that the more kwh you use determines which rate you are charged. Less usage costs you …
I have nothing major to report as far as customer service. However, we recently moved and acquired a large bill as the result of the move. Been trying to pay it off for 6 months. Now, cut off notice received. I told them we would pay on …
PNM walk in hours do not exists. I want a face to face to bill pay and change location services. Does not exist at the home office. Is PMN bankrupt? 1.2 million customers and not one solid walk in office? no competition I guess leads to decisions like this.
I purchased a home in Rio Rancho and Called PNM to come out and check my meter and switch service into my name. Over a month later when me and my kids where already moved in they showed up and pulled the meter for tampering when they where …
So u get threatened that ur electricity is gonna be get shut off if u don’t pay the past due…… So u try to pay over the phone, “can’t use ur debit card” and now western union is down. U want ur money but are only open during “reg” hrs. We need a new option for electricity in nm
I’ve lived in 6 different places in Abq. NM. Every single residence has come with terrible PNM service. There are always power outages during the simplest storms or during calm weather. Employees always have terrible attitudes. I wish there was an alternative for powering my home.
I have had my Solar Panels on my roof since last Spring and called PNM several times but no on from PNM has come to OK the work and let me give them free electricity from me. I am very disappointed that New Mexico is so against Solar …
I’ve had a negative experience with PNM this month. Last month my bill was about $90 and this month my bill was over $300. I figured that there was a mistake so I called. Sure enough the meter was read wrong, but PNM refuses to give me …
The employees are so rude ! My first visit was just so awful and the lady that works there was so highly rude. Since its my first time living here in albs and paying for my first PNM bill, I tried to ask questions .. So now I pay my bill …
The most incompetent company I’ve ever dealt with. I called to turn on service at my new house. When I flip the breakers on I had electricity I I call and notified pnm that the power was on. I had all my inspection papers turned into pnm …
From day one, I have had several issues with PNM. I am a first time home buyer and I recently have been working to get a new meter and service turned on. However, this has been a long, complex, confusing AND frustrating process and it has …
Constantly charging twice for the same bill, and constantly having outages. They just don’t seem to care about anything but the money coming in.
PNM is the absolute worst at supporting my solar install project. It took them over a month and a half to review a very simple install and almost another two weeks after the install to schedule their meter hookup. Furthermore, they refuse …
PNM came to the rescue! I came home to find no power in my apartment, meaning no AC on an over 90 degree day and no lights. I called their emergency outage line a little after 7 pm and was able to speak to a human being. He told me an …
How do you expect somebody to pay their bill and not tell them you only get 2 online payments every 30 days so now I have to get up sick and all to go to the store to get everybody else sick just to pay my bill🤣hope you guys are proud of your system hahaha …
I was impressed with how quickly the PNM Repair Crew replaced our pole and transformer that had blown down. I saw a PNM truck nearby and told the driver. He immediately came over to check and it was replaced within 5 hours. I had called PNM …
Another power outage last night went out at 1:20 AM, living in Bernallio county is like living in Iraq. can’t get your roads paved to power outages all the time another 4 to 12 hour circus.
3months & no bill. PRC was involved the first time & it was resolved until this billing cycle. All I want is my bill so it can be paid on time. Contacted the PRC again today, too many calls to PNM & my wasted, valuable time.
PNM constantly charging twice as much than the month before. Even when we dont use electricity because we are out of town for almost a month. We still get charged for service that we didn’t use because they can’t read the meters and they …
My meter was not read for one month and when I contacted PNM regarding my bill the representative advised me my bill would be a little higher this next billing. When I received my bill it was the amount I would pay for four months. I got …
Extremely rude, has no empathy whatsoever, on oxygen 24/7, and electricity was turned off for non-payment. Am struggling financially. Was without power for 24 hours approximately. Had to rely on portable tanks that last 4 hours each. PNM …
I’m not sure which area they came from, but I usually deal with PNM on Silver. I was reading my scriptures this morning and my lights went out. I called the emergency number to see if there was an outage. There was not one in my area. …