Point West Credit Union is based in Portland, OR and strives to bring financial inclusion and empowerment to lift up the underserved, including … See more
I was a member of PWCU for over 20 years. It was the greatest credit union up until they moved to a new location. After the move, the customer service is horrible, the location is horrible, you have to pay for parking, and they got rid of …
I called 4 Portland area credit unions to compare home equity lines of credit and decided to go with Point West because they had the best rate and terms. In my research I saw they had mixed reviews, but most of the negative reviews related …
Lately my experience hasn’t been the greatest. When i found out Josh ruiz left this left me in complete dismay. He went above and beyond for me. It truely felt like a credit union. He explained things and answered my questions. Since …
Have been banking with Point West for years and have been impressed with them as they’ve always had professional and helpful representatives though ever since moving to their new location customer service and proffesionalism has largely …
Customer service is fantastic, I’ve had multiple services with them e.g auto loans, personal loan, credit card, business checking, personal checking, direct deposit. And now free mobile deposit app, what more could I ask for from a credit union?!
Not a great experience. Pre approved for a auto loan then as we were about to buy vehicle they pulled the rug out from under us due to question about the vehicle. They acted like it was our fault when it was absolutely their incompetence …
I would give it 5 stars but some ’employees’ are not very helpful at all, for example; Alex Lara and Katherine Matsen, it seems like they hate their job. If you need help with banking at Point West ask for JOSH RUIZ. He’s excellent at customer service!
The worse place to bank, I only have a loan with this bank and the worse customer service, no one ever returns the call from the message left. I am not sure how people can actually bank at this place. Do they actually have employees or just one employee?????Can I please pay off my loan???
Been a customer for many yrs. Was happy until they moved to new location, which only has 2 tellers and if one is on break you can be standing in line quite a while. They also changed the times mobile deposits are done, 7:15 am. And 2:15 …
Over the years, most of the time I have appreciated their service. I have also had some real goofs with them–they appear to be pretty slow responding to issues on accounts. I have also found that some of the service that they contract …
Coming from a larger credit union this credit union’s web page is far beyond sub par. It seems very disorganized and doesn’t allow you to get your information that you need without actually going into the bank in person or calling them with …
I have banked at PWCU for decades and loved them. I even tolerated their move to the horrible new location, but since their move the new staff are horrible. Customer service seems to be the last thing they care about. They make you feel like you are bothering them. For the first time I feel like maybe this is not the bank for me.
I have been a customer for over 24 years. I have had a few bad experiences, but the majority of time I am very very satisfied with your service. This last week, for the first time ever I received a phone call from a Point West …
The generic and presumably computer generated/scripted response to my review below inviting me to call their main line if I have a concern is exactly what you should expect from this now awful institution. Calling the main phone line …
This credit union has the some of the worst customer service ever. In particular one person named Victor. He is beyond rude and every time I ask to speak to someone above him they try to re route me. When I have called they answer the …
I had a fantastic experience with the team at PWCU. Everybody I spoke with was helpful, professional, and prompt whenever I had a question. Even when I emailed or called towards the end of the day, my questions were answered quickly and I …
Horrible experience since facility moved to new North Portland location. First staff is rude, environment provides no privacy when talking to staff…too open and it makes you feel uncomfortable. I’ve banked with them over 15 years and today I closed my account! Feels good!
I have been with PWCU for more than 30 years and over the years it has always been there for me from the beginning when I was a struggling single mother of color to today. Always the highest customer service through the merger, moves and …
We have been customers for over 40 years. We suffered through the new computer system and stayed the course. The service has been declining for several years. Signed up for Bill pay, it wouldn’t pay the Bill,we were charged for it, CU …
I would not suggest doing business with this bank. I got an auto loan through them and they continuously kept trying to charge me for their insurance and I had to provide my proof of insurance multiple times to prevent them from adding …
i have been a client at this bank since my childhood, i had my first bank account at 11yo and i’m now 21yo as my parents had accounts here as well. i wish i could say i love their services but that would be a lie. i have never felt more …
Bad business. Make you jump through many hoops to change details. They claim its easy but you cant just change your payment info on your loan without calling/going into the branch, giving them voided check and wasting your time. Must go …
Working with Hannah has been an ease and a joy. She has excellent communication and has really been a super star in helping us get together everything we need for our loan. She is patient and thorough and has a way of reducing the stress load during a naturally stressful process. Thank you Hannah! We will definitely be back.
This is a SMALL credit union. I try to remember that when things don’t go well. The branch is beautiful the staff under trained, but nice, parking can be a pain and if you drive fast you’ll miss it as it and the sign are small. Their recent …
This place has been great to me ever since I joined in 2015! Never had any problems with them. Everyone is always so friendly, nice, professional, and provides excellent service! Vanessa, Kimberly, and Francesca are the best! The others are …
I have banked here for about 10 years and I keep waiting for this bank to get better. It has not, if you like slow service and no customer service after 4 pm and no help on the weekends this bank is for you They don’t even have a 24hr …
I’ve been a member for some years I don’t know what has happened to Pointwest total disappointment. I recently had a situation and had to shut down my debit card due to Amazon hack and request a new one on 10/18/22 I still have not received …
I was a member of PWCU for over 20 years. It was the greatest credit union up until they moved to a new location. After the move, the customer service is horrible, the location is horrible, you have to pay for parking, and they got rid of …
The new format didn’t need t change, it just caused a lot of fonfusion.
Poor customer service. I have been a client for almost ten years.
I am never able to reach anyone over the phone, always placed on terminal hold. Just plain terrible service. How does this place even function?
Main phone number is a recording and doesn’t get answered even after 20-30 minutes.
Everyone there was great. Vanessa, Francesca, and Sade. They provided excellent customer service.
fantastic staff, very helpful all around. highly recommended!
I have been with this Credit Union for years and have always found the services to be pleasant and prompt.
Poor customer service – takes them two weeks to deposit a check my mail
When ever I have questions to something or have a problem they are really quick to help me out.
I called 4 Portland area credit unions to compare home equity lines of credit and decided to go with Point West because they had the best rate and terms. In my research I saw they had mixed reviews, but most of the negative reviews related …
Lately my experience hasn’t been the greatest. When i found out Josh ruiz left this left me in complete dismay. He went above and beyond for me. It truely felt like a credit union. He explained things and answered my questions. Since …
Have been banking with Point West for years and have been impressed with them as they’ve always had professional and helpful representatives though ever since moving to their new location customer service and proffesionalism has largely …
outstanding I had a call from the bank within minutes of posting a review. Thank you for your work.
Customer service is fantastic, I’ve had multiple services with them e.g auto loans, personal loan, credit card, business checking, personal checking, direct deposit. And now free mobile deposit app, what more could I ask for from a credit union?!
Not a great experience. Pre approved for a auto loan then as we were about to buy vehicle they pulled the rug out from under us due to question about the vehicle. They acted like it was our fault when it was absolutely their incompetence …
I would give it 5 stars but some ’employees’ are not very helpful at all, for example; Alex Lara and Katherine Matsen, it seems like they hate their job. If you need help with banking at Point West ask for JOSH RUIZ. He’s excellent at customer service!
The worse place to bank, I only have a loan with this bank and the worse customer service, no one ever returns the call from the message left. I am not sure how people can actually bank at this place. Do they actually have employees or just one employee?????Can I please pay off my loan???
Been a customer for many yrs. Was happy until they moved to new location, which only has 2 tellers and if one is on break you can be standing in line quite a while. They also changed the times mobile deposits are done, 7:15 am. And 2:15 …
Over the years, most of the time I have appreciated their service. I have also had some real goofs with them–they appear to be pretty slow responding to issues on accounts. I have also found that some of the service that they contract …
Coming from a larger credit union this credit union’s web page is far beyond sub par. It seems very disorganized and doesn’t allow you to get your information that you need without actually going into the bank in person or calling them with …
They gave me the lowest interest rate I could get in the world on my car loan!
5 stars and more!!
I have banked at PWCU for decades and loved them. I even tolerated their move to the horrible new location, but since their move the new staff are horrible. Customer service seems to be the last thing they care about. They make you feel like you are bothering them. For the first time I feel like maybe this is not the bank for me.
I have been a customer for over 24 years. I have had a few bad experiences, but the majority of time I am very very satisfied with your service. This last week, for the first time ever I received a phone call from a Point West …
I love this place. The staff is helpful. I hardly go in to the credit union since they have other ways for me to access my account.
The generic and presumably computer generated/scripted response to my review below inviting me to call their main line if I have a concern is exactly what you should expect from this now awful institution. Calling the main phone line …
This credit union has the some of the worst customer service ever. In particular one person named Victor. He is beyond rude and every time I ask to speak to someone above him they try to re route me. When I have called they answer the …
I had a fantastic experience with the team at PWCU. Everybody I spoke with was helpful, professional, and prompt whenever I had a question. Even when I emailed or called towards the end of the day, my questions were answered quickly and I …
Horrible experience since facility moved to new North Portland location. First staff is rude, environment provides no privacy when talking to staff…too open and it makes you feel uncomfortable. I’ve banked with them over 15 years and today I closed my account! Feels good!
I have been with PWCU for more than 30 years and over the years it has always been there for me from the beginning when I was a struggling single mother of color to today. Always the highest customer service through the merger, moves and …
We have been customers for over 40 years. We suffered through the new computer system and stayed the course. The service has been declining for several years. Signed up for Bill pay, it wouldn’t pay the Bill,we were charged for it, CU …
I would not suggest doing business with this bank. I got an auto loan through them and they continuously kept trying to charge me for their insurance and I had to provide my proof of insurance multiple times to prevent them from adding …
i have been a client at this bank since my childhood, i had my first bank account at 11yo and i’m now 21yo as my parents had accounts here as well. i wish i could say i love their services but that would be a lie. i have never felt more …
Bad business. Make you jump through many hoops to change details. They claim its easy but you cant just change your payment info on your loan without calling/going into the branch, giving them voided check and wasting your time. Must go …
Working with Hannah has been an ease and a joy. She has excellent communication and has really been a super star in helping us get together everything we need for our loan. She is patient and thorough and has a way of reducing the stress load during a naturally stressful process. Thank you Hannah! We will definitely be back.
Poor customer service block card with no notice Rochelle is rude on phone after long wait times. Community Consolidated is better choice
This is a SMALL credit union. I try to remember that when things don’t go well. The branch is beautiful the staff under trained, but nice, parking can be a pain and if you drive fast you’ll miss it as it and the sign are small. Their recent …
This place has been great to me ever since I joined in 2015! Never had any problems with them. Everyone is always so friendly, nice, professional, and provides excellent service! Vanessa, Kimberly, and Francesca are the best! The others are …
I have banked here for about 10 years and I keep waiting for this bank to get better. It has not, if you like slow service and no customer service after 4 pm and no help on the weekends this bank is for you They don’t even have a 24hr …
I’ve been a member for some years I don’t know what has happened to Pointwest total disappointment. I recently had a situation and had to shut down my debit card due to Amazon hack and request a new one on 10/18/22 I still have not received …