A joke of a company, using the word “company” very loosely. Front office treats you like scum. The owner layers up instead of righting a wrong. Sue these hacks, this place should not be in business.
I called Leslie in the accounting department. She was rude, disrespectful and not helpful at all!
I don’t know how any company can allow such terrible customer service!
I guess they do not care!
I wish there was a negative star I could give this company. Worst people and office I’ve ever had the pleasure of dealing with. Do yourself a favor and don’t use this company!
I needed immediate assistance regarding Malibu Bay HOA documents in preparation for the sale of my home and Leslie Gonzalez was exceptional in assisting me. Thank you
Julie from Accounting and Alex Macholl, Rosie and the new receptionist ae very good profesional persons working for these company (I hope that they dont quit ),regarding the company none comments
They are a joke. The manager for my community, Bill, comes some time in the afternoon, some days. The office does not know when he’d be in. And then their excuse was he had more communities to work with…SO WHAT?! Who cares? Yes, they are that stupid to say it!!!
As a Homeowners Association Group this company rates a poor experience. They are slow to respond to individual request for service without waiting for a monthly board of directors meeting. Has a poor understanding as to the requirements of association management. 🙁
EXCELLENT MANAGEMENT SERVICES!!!!!!
Ms.Julia is courteous, very helpful, great customer service. Please don’t quit. Thank you for all you do.
I HIGHLY RECOMMEND THEM!!!!.
I deal with Property Management companies all the time- In terms of respsonsvieness no one tops them- They are quick and get you what you need- Top Notch- Thank you Evelin S.
Extremely helpful, courteous.To be honest I was expecting a problematic experience, but Julia and everyone I spoke with was eager to help, showed knowledge and professionalism and accomplished my request in short order.
Point Management is one hundred percent UNPROFESSIONAL! They do not manage anything. They are known to only harrass the tenants. Do not make the same mistake many others have, STAY FAR AWAY.
The only reason why they are getting 1 star from me is because i cannot give them less.. They are TERRIBLE. THE MOST RACIST, UNORGANIZED , NASTY, UNPROFESSIONAL group of people /thievesi have ever encountered. It has gotten so bad that we are seriously looking into selling our home .
This is a horrible group no people skills. Treat me like garbage looking for any reason to send you to their attorney so they can charge more fees. Eric the manage/owner is a complete unproffessional with no class. Dont use this company
The worst customer service I have ever experienced. The office staff is inefficient, slow to return calls and rude. Look for another company if you are in search of a property management company that knows how to treat its clients.
To say that they are incompetent and arrogant would be an understatement. Their “accounting” department cannot read a balance sheet or add and subtract correctly. The owner creates laws as he speaks with a smug gesture. Never seen something like it.
Unfortunately, our association ended up using this pathetic excuse for a management company. The company does not return calls, and brags about their aggressive management style, which translates to railroading homeowners into using PMG’s …
Julia made interacting with PMG a pleasure. I had issues establishing auto bill pay and she walked me through it. Even went the extra mile and navigated her personal banking app to help me locate the location of information I needed (we are both customers of the same bank). Thank you!
Terrible Very Unprofessional management. HOA discriminates alot! Rude management even when asked by professional service such as news they completely ignored responding. They were not sorry or apologetic at all. HOA discriminated against a …
Courteous, helpful and prompt customer service. Julia gave genuine care and follow through for my request. John Girdis is quite helpful, and I know property management is not easy. Much appreciated.
Pointe Management Group in Delray Beach Florida is the most professional and competant property management group I have ever worked with. I own a condominium in a property they manage and it is always a pleasure dealing with their staff. …
I’m not sure why this group is called “management”, they can’t seem to manage anything. They just take your money, and run away from questions and problems. This place is a scam, and a sham. Absolutely disgraceful. Our neighborhood looks …
You want to catch Covid? Come here. The door says they require masks, but no employees have them on (with the exception of the very nice receptionist who puts it on after you’ve come inside). They don’t value the personal health of their employees, or those they do business with. That should tell you all you need to know.
From the moment I walked in to the minute I finished, I encounter nothing but great people willing to help so my case would be properly done and finished.
Leslie and Rose are superstars. I can’t thank them enough for such a great help …
The lack of care at this company is impressive. John, Rose and Brandon are absolutely unwilling to do anything, except collect a paycheck I suppose. No follow up, no follow through. Literally useless.
Your office is not open on Saturdays. You all get to sleep quietly on Saturdays. Quit having the lawn company come on Saturdays at The Enviroment! 7:30am – 12 especially is disrespectful. You should not have any routine work done on any …
I am very disappointed at the response and professionalism of this company. There is no sense of urgency or customer service what so ever. It is sad to see how communities allow companies like these to run their management.
I really like how the team at PMG is courteous and knowledgeable, especially Leslie Gonzalez. She goes out of her way to contact me to remind me of certain issues and transactions that need to be resolved. When I ask about any issue, she …
Leslie and Noeli need to be fired immediately. The whole staff needs to be fired immediately. They SUCK! They are TRASH! Leslie has a horrible attitude. Noeli sits in the back probably watching Netflix all day. POS place. They will leave …
I have not met anybody from this company person yet, but all of my emails exchange with Alexandra have been pleasant. She was prompt to answer my multiple emails at different occasions. Excellent customer service.
Management is a joke. They refuse to accept calls or respond to emails. My dues are up to date; however they refuse to do what they are supposed to do, like maintain and care for the lawn (which includes dealing with weeds). They hired a …
It’s interesting how nowadays not many companies are truly interested in living up to old time basic business standards. Respect, good manners, professionalism are the basics. No one should take there private problems to work and/or treat …
Worse management company ever. The attitudes from the poorly trained staff leaves tenants & owners dissatisfied on a regular basis. In all honesty they treat me (a resident of Tower club) like a criminal. Calls are never answered timely, …
The worst association management company ever. 1st thing when I moved here back in 2015 I had a lady with a man come in front of my house with a sheriff and a few policeman at the moment I was ready to leave after moving in our new bed …
***Please be advised***
If you are trying to purchase at Manors 11 or any of the buildings on that land you will NOT find a mortgage company to give you a loan. There’s a recreational …
My experience with Pointe Management has been extremely good for the past several years. As a Board Member of (2) developments, I felt they always had our association’s best interest at heart. I like their honesty and good service. We …
I have owned my Home for the past Three years and have been dealing with Leslie at the Pointe Management Group since then… can I just say how amazing, professional, empathetic and efficient she is.. Leslie is always pleasant, always …
Throughout my experience as a realtor and in particular working together with both homeowner and condominium associations I have found that there is a underlying partnership that helps both associations and realtors accomplish their goals. …
Pointe Management, manages Manors 11 in Lauderhill Florida. When ever I have an issue or questions, it becomes a mission(simple questions take days). When you call the office they transfer you to the person who can answer your questions …
I needed to speak to someone who was empathetic and also knowledgeable about how to get myself out of the predicament I was in. I dealt with Julia, who did not make me feel like my mistake was an unusual one. …
If I could give ZERO stars I would. I have lived at MANY RAM properties and honestly after my most recent experience i can say without a doubt that this is the laziest, most apathetic company. I moved into an apartment with my boyfriend who …
Never return phone calls and when you do speak to someone, you have to speak to someone else that handles your property. Called repeatedly and emailed about a explanation of my balance. Not once did anyone return my call. I have never made …
I have lived at the Point Apartments in LaVista, Ne For almost 2 years and I have enjoyed every moment of it beautiful apartment beautiful landscape peaceful in the management staff are understanding and helpful I’m very patient. I have had …
Point Management has significantly improved customer service. My last experience with them has been with the receptionist Diana who left me surprised with her kindness and prompt response to all my questions. Likewise, Rose who kindly …
Subpar management company. No one answers emails or calls and you have to really work to get what you need due to the run around you get from the office if they pick up the phone. I personally have been waiting 3+ months to get …
i will put less 5 the most horrible office in the usa
look how pointe managment manage 4174 inverrary drive ,manors building 11 order to enter into my units without a asking ,permision my tenant poen the door …
So good luck reaching someone in point management to resolve any issues. I have been calling for the last three days leaving multiple messages never reaching a person and no call back as of yet. I was denied access to my clubhouse because …
A company that never answer the phone and never return phone calls after i left about 15 messages the last 4 days is a company that will never take care of its customers. If you are a new potential customer of Pointe Management Group better go and look for another company if you wants to avoid headaches.
Pointe management is the worse office to deal with. I have left numerous emails to Victoria and Brandon never returned.
No one ever answers the phone always on voice message, what kind of HOA is this?
Worst HOA ever. Jessica Newmark and Dwayne Johnson are horrible and illicit erroneous Fines and retaliatory behavior. They should have their license revoked. Don’t do business with this company
I went to school with one of the managers. While I won’t reveal his name, I can say that I have seen his Facebook profile and he is a right-wing bigot, posting anti-immigrant and anti-Muslim comments……haven’t spoken to him ever since and you shouldn’t either. 🙁
point management group is my worse experience as a customer response service company. Its sad tio know the they have employees in the customer support team is so unprofessional and unresponsive. After 3 days of phone calls, emails and voice …
Excelent managment services!
Terrible sorry lazy company
An awful experience – unprofessional, condescending treatment.
AVOID !!!!!
Horrible attitude and not equal opportunity housing
One of Florida’s Best Property Management co.
Extremely frustrating part of my life. Avoid if at all possible
Prompt service excellent experience with the staff at Pointe management.
I agree. They are rude, unhelpful, and unconcerned about serving the people who pay them.
Horrible
I had the pleasure of speaking with Leslie who was very helpful.
Thank you so much !
The worst. They don’t ‘manage’ anything. Zero follow through if you have a problem or concern. Pointe-less is more like it.
Very helpful and professionals. Diana Is very organized and help me with my concerns …I highly recommend them 😉
They handle our homeowners association. Every time I go there for information, they do not have many answers for me. I am not impressed.
The PMG team member was very helpful and nice to talk with (as always!). Thanks!
Awful. Absolute worst company to work with. Run away if you are considering using them. If you already are stuck with them, good luck
Worst management company ever. 0 organization, terrible attitude, 0 responsiveness. Even 1 star is too generous.
Horrible Managment. Poor customer service Biggest scammers
Be ware They’re managing Washington palms in Hollywood Florida.
I was able to achieve my purpose for my visit. Front desk staff was knowledgeable and provide great information.
Very easy to work with…. very professional . Work with many mgmt. companies and what a pleasure dealing with Rose
I would like to mention Rose Watkins as highly dedicated to her duties professional! Great pleasure to work with!
Very unprofessional.They never return phone calls or respond to emails.Terrible customer service.
A joke of a company, using the word “company” very loosely. Front office treats you like scum. The owner layers up instead of righting a wrong. Sue these hacks, this place should not be in business.
I called Leslie in the accounting department. She was rude, disrespectful and not helpful at all!
I don’t know how any company can allow such terrible customer service!
I guess they do not care!
I wish there was a negative star I could give this company. Worst people and office I’ve ever had the pleasure of dealing with. Do yourself a favor and don’t use this company!
I needed immediate assistance regarding Malibu Bay HOA documents in preparation for the sale of my home and Leslie Gonzalez was exceptional in assisting me. Thank you
The staff in the office never return calls nor do they answer their phones. No wonder they have so many units available to rent. Lazy staff!
Julie from Accounting and Alex Macholl, Rosie and the new receptionist ae very good profesional persons working for these company (I hope that they dont quit ),regarding the company none comments
They are a joke. The manager for my community, Bill, comes some time in the afternoon, some days. The office does not know when he’d be in. And then their excuse was he had more communities to work with…SO WHAT?! Who cares? Yes, they are that stupid to say it!!!
As a Homeowners Association Group this company rates a poor experience. They are slow to respond to individual request for service without waiting for a monthly board of directors meeting. Has a poor understanding as to the requirements of association management. 🙁
EXCELLENT MANAGEMENT SERVICES!!!!!!
Ms.Julia is courteous, very helpful, great customer service. Please don’t quit. Thank you for all you do.
I HIGHLY RECOMMEND THEM!!!!.
I deal with Property Management companies all the time- In terms of respsonsvieness no one tops them- They are quick and get you what you need- Top Notch- Thank you Evelin S.
Extremely helpful, courteous.To be honest I was expecting a problematic experience, but Julia and everyone I spoke with was eager to help, showed knowledge and professionalism and accomplished my request in short order.
Point Management is one hundred percent UNPROFESSIONAL! They do not manage anything. They are known to only harrass the tenants. Do not make the same mistake many others have, STAY FAR AWAY.
The only reason why they are getting 1 star from me is because i cannot give them less.. They are TERRIBLE. THE MOST RACIST, UNORGANIZED , NASTY, UNPROFESSIONAL group of people /thievesi have ever encountered. It has gotten so bad that we are seriously looking into selling our home .
This is a horrible group no people skills. Treat me like garbage looking for any reason to send you to their attorney so they can charge more fees. Eric the manage/owner is a complete unproffessional with no class. Dont use this company
The worst customer service I have ever experienced. The office staff is inefficient, slow to return calls and rude. Look for another company if you are in search of a property management company that knows how to treat its clients.
To say that they are incompetent and arrogant would be an understatement. Their “accounting” department cannot read a balance sheet or add and subtract correctly. The owner creates laws as he speaks with a smug gesture. Never seen something like it.
Julia is an exceptional professional that takes ownership in owing her job by going over and above in delivering timely customer service.
Unfortunately, our association ended up using this pathetic excuse for a management company. The company does not return calls, and brags about their aggressive management style, which translates to railroading homeowners into using PMG’s …
Julia made interacting with PMG a pleasure. I had issues establishing auto bill pay and she walked me through it. Even went the extra mile and navigated her personal banking app to help me locate the location of information I needed (we are both customers of the same bank). Thank you!
Terrible Very Unprofessional management. HOA discriminates alot! Rude management even when asked by professional service such as news they completely ignored responding. They were not sorry or apologetic at all. HOA discriminated against a …
Courteous, helpful and prompt customer service. Julia gave genuine care and follow through for my request. John Girdis is quite helpful, and I know property management is not easy. Much appreciated.
Pointe Management Group in Delray Beach Florida is the most professional and competant property management group I have ever worked with. I own a condominium in a property they manage and it is always a pleasure dealing with their staff. …
I’m not sure why this group is called “management”, they can’t seem to manage anything. They just take your money, and run away from questions and problems. This place is a scam, and a sham. Absolutely disgraceful. Our neighborhood looks …
You want to catch Covid? Come here. The door says they require masks, but no employees have them on (with the exception of the very nice receptionist who puts it on after you’ve come inside). They don’t value the personal health of their employees, or those they do business with. That should tell you all you need to know.
From the moment I walked in to the minute I finished, I encounter nothing but great people willing to help so my case would be properly done and finished.
Leslie and Rose are superstars. I can’t thank them enough for such a great help …
The lack of care at this company is impressive. John, Rose and Brandon are absolutely unwilling to do anything, except collect a paycheck I suppose. No follow up, no follow through. Literally useless.
Your office is not open on Saturdays. You all get to sleep quietly on Saturdays. Quit having the lawn company come on Saturdays at The Enviroment! 7:30am – 12 especially is disrespectful. You should not have any routine work done on any …
I am very disappointed at the response and professionalism of this company. There is no sense of urgency or customer service what so ever. It is sad to see how communities allow companies like these to run their management.
I really like how the team at PMG is courteous and knowledgeable, especially Leslie Gonzalez. She goes out of her way to contact me to remind me of certain issues and transactions that need to be resolved. When I ask about any issue, she …
Leslie and Noeli need to be fired immediately. The whole staff needs to be fired immediately. They SUCK! They are TRASH! Leslie has a horrible attitude. Noeli sits in the back probably watching Netflix all day. POS place. They will leave …
I have not met anybody from this company person yet, but all of my emails exchange with Alexandra have been pleasant. She was prompt to answer my multiple emails at different occasions. Excellent customer service.
Management is a joke. They refuse to accept calls or respond to emails. My dues are up to date; however they refuse to do what they are supposed to do, like maintain and care for the lawn (which includes dealing with weeds). They hired a …
It’s interesting how nowadays not many companies are truly interested in living up to old time basic business standards. Respect, good manners, professionalism are the basics. No one should take there private problems to work and/or treat …
WORST CUSTOMER SERVICE!!!!!!!!!
This company needs a negative star.
They do not take responsibility for anything!! …
Worse management company ever. The attitudes from the poorly trained staff leaves tenants & owners dissatisfied on a regular basis. In all honesty they treat me (a resident of Tower club) like a criminal. Calls are never answered timely, …
The worst association management company ever. 1st thing when I moved here back in 2015 I had a lady with a man come in front of my house with a sheriff and a few policeman at the moment I was ready to leave after moving in our new bed …
As a new homeowner, I had so many questions to HOA.
Fortunately, I have had the wonderful assistance from Alexandra Macholl …
***Please be advised***
If you are trying to purchase at Manors 11 or any of the buildings on that land you will NOT find a mortgage company to give you a loan. There’s a recreational …
1) You call this company for an inquiry, you will hold FOREVER, until they finally disconnect you, call again and the same thing happens. …
My experience with Pointe Management has been extremely good for the past several years. As a Board Member of (2) developments, I felt they always had our association’s best interest at heart. I like their honesty and good service. We …
I have owned my Home for the past Three years and have been dealing with Leslie at the Pointe Management Group since then… can I just say how amazing, professional, empathetic and efficient she is.. Leslie is always pleasant, always …
Throughout my experience as a realtor and in particular working together with both homeowner and condominium associations I have found that there is a underlying partnership that helps both associations and realtors accomplish their goals. …
Pointe Management, manages Manors 11 in Lauderhill Florida. When ever I have an issue or questions, it becomes a mission(simple questions take days). When you call the office they transfer you to the person who can answer your questions …
I needed to speak to someone who was empathetic and also knowledgeable about how to get myself out of the predicament I was in. I dealt with Julia, who did not make me feel like my mistake was an unusual one. …
They were professional and friendly when I was met in the office.
If I could give ZERO stars I would. I have lived at MANY RAM properties and honestly after my most recent experience i can say without a doubt that this is the laziest, most apathetic company. I moved into an apartment with my boyfriend who …
Never return phone calls and when you do speak to someone, you have to speak to someone else that handles your property. Called repeatedly and emailed about a explanation of my balance. Not once did anyone return my call. I have never made …
I have lived at the Point Apartments in LaVista, Ne For almost 2 years and I have enjoyed every moment of it beautiful apartment beautiful landscape peaceful in the management staff are understanding and helpful I’m very patient. I have had …
Point Management has significantly improved customer service. My last experience with them has been with the receptionist Diana who left me surprised with her kindness and prompt response to all my questions. Likewise, Rose who kindly …
Subpar management company. No one answers emails or calls and you have to really work to get what you need due to the run around you get from the office if they pick up the phone. I personally have been waiting 3+ months to get …
i will put less 5 the most horrible office in the usa
look how pointe managment manage 4174 inverrary drive ,manors building 11 order to enter into my units without a asking ,permision my tenant poen the door …
So good luck reaching someone in point management to resolve any issues. I have been calling for the last three days leaving multiple messages never reaching a person and no call back as of yet. I was denied access to my clubhouse because …
A company that never answer the phone and never return phone calls after i left about 15 messages the last 4 days is a company that will never take care of its customers. If you are a new potential customer of Pointe Management Group better go and look for another company if you wants to avoid headaches.
Pointe management is the worse office to deal with. I have left numerous emails to Victoria and Brandon never returned.
No one ever answers the phone always on voice message, what kind of HOA is this?
Worst HOA ever. Jessica Newmark and Dwayne Johnson are horrible and illicit erroneous Fines and retaliatory behavior. They should have their license revoked. Don’t do business with this company
I went to school with one of the managers. While I won’t reveal his name, I can say that I have seen his Facebook profile and he is a right-wing bigot, posting anti-immigrant and anti-Muslim comments……haven’t spoken to him ever since and you shouldn’t either. 🙁
point management group is my worse experience as a customer response service company. Its sad tio know the they have employees in the customer support team is so unprofessional and unresponsive. After 3 days of phone calls, emails and voice …