Join Police Federal Credit Union and become a part of our family! Police FCU is headquartered in the Washington, D.C. metropolitan area and … See more
Read More| Sunday Closed Monday 8AM–6PM Tuesday 8AM–6PM Wednesday 8AM–6PM Thursday 8AM–6PM Friday 8AM–6PM Saturday 8:30AM–12:30PM |
9100 Presidential Pkwy, Upper Marlboro, MD 20772
Everything
Very friendly/quiet location
Customer service was amazing, and very helpful.
Loves this credit union everyone in there is so pleasant.
Police Federal Credit Union is the Best bank, they are Very Delightful 🙏🏼!!!!! …
Convenient but slow long drive thru – be prepared to wait.
I really like the customer service at this credit union. Very professional.
Very professional staff!
I love the customer service at this credit union and the dedication to its members.
I love this shared credit union. The staff is amazing and super helpful.
Very poor and extremely rude customer service at the automated teller inside the branch lobby.
I am so tired of this bank. I can never reach anyone when I need help. If the branch opens at 9am, why isn’t there an operator available at 11? I’m just done. I’m switching asap
Just opened an account as of today. Great location with a wonderful staff. The ambiance is very much comfortable and smooth.
This branch is slow. I waited for over an hour in the drive-thur. More staff is needed to meet the demand of customers. Very displeased. I will not be coming back.
I’ve never had a problem with this branch. Inside or out. There is rarely a long wait time and for the occasion where there is a line…… it’s worth the wait.
My account was charged off to a $0 balance through a court preceding and these crooks (PFCU) continued to draft monthly payments from my checking account. When I called to get it straight I was given the run around and false promises that …
Online banking wasupdated and changed without a notice sent to me. I was locked out of my account over a weekend. Horrible situation ti be in when I’m needed in to access MY money
My family and I have bee using the Police Federal Credit Union since 2012 and I am very happy with their customer service and member programs.
That has to be the worst service I have ever had anywhere ever been. They come to the monitor when they feel like it and then every time someone come back to the monitor they ask you again what did you need; there is no real tellers that you can see only behind a monitor.
Very bad customer service!
You walk in and the vibe from every employee I had the pleasure to speak to or make eye contact with was I was inconviencing them for being in the building. …
I always sit in the Drive-Thru at least 30 to 40 minutes.
I had to put money into a loan account and PFCU was a sister bank. The ladies at the drive thru were very helpful and patient with me for the fact I have never done this before. I was worried how my experience would be based on the ratings …
If you can use another bank, you should. The account web interface is inconvenient, the web bill pay is clunky, the bank still uses paper release forms that have to be delivered by hand, they hold deposits for 24 hours after USAA has already credited my other accounts. I will be going back to USAA immediately.
I don’t know why I applied to this credit union. I’m a police officer and I stumble across it. Bad customer service. Their app is so outdated.
Shameful institution beyond words. My husband was a member for more than 40 years until his passing. His last vehicle loan was paid off seven years ago. As his widow, I called PFCU to inquire why they still had a lien on his vehicle? Bottom …
I love PFCU. What is taking so long to get our Account Info? The website has been down almost a week. You can’t get ahold of a Customer Representative on the phone. I hope they fix it soon🤨🤨🤨 …
Great Customer Service: Special Kudos to Laura F.
Whether it’s a simple deposit/withdrawal situation or something more intricate, …
If you bank here I suggest you withdraw your money and go to another bank. It has now been 2 days that their system has been down and I’m unable to pay my bills. To top matters off, I guess they decided that they are tired of hearing their …
Customer Service is my #1 priority when dealing with any type of business. If you have poor service no matter how good the benefits of using you, I will take my business elsewhere , which I will be doing. Thanks but no thanks.
Been banking with this bank for almost 10 years superb customer service great interior inside the bank and the drive-through moves pretty fast I would not recommend any other bank beside this one!
If you visit for shared branching, be prepared to wait in the teller line. I am always at the window for an average of five minutes or more.
I never been a member of a bank that when the system goes down it stays down for over 24 hours. Can’t use my card, make purchases, or pay bills or transfer money. A few hours I get it but over 24 hours is totally unacceptable. …