Police & Fire Federal Credit Union is a full-service credit union offering a complete line of banking services to its client, including loans, personal and corporate accounts, investment…
| Friday | 8:30AM to 6PM |
| Saturday | 8:30AM to 4PM |
| Sunday | Closed |
| Monday | 8:30AM to 6PM |
| Tuesday | 8:30AM to 6PM |
| Wednesday | 8:30AM to 6PM |
| Thursday | 8:30AM to 6PM |
901 Arch St, Philadelphia, PA 19107
Great place
Excellent service
BETTER BANKING.. PERIOD.
I love this bank account..!!!!
I love this bank.
Great customer service
Great customer satisfaction
Really nice service!
Love my bank…
AWESOME
Fantastic customer service!!
NO SHARED BRANCHING WITH OTHER CREDIT UNIONS
Love it I go to Mayfair one
Great customer service secure location
Very helpful and excellent customer service
GREAT CUSTOMER SERVICE , very knowledgeable staff
They moved to this new location. Its nice and new!!!!
After a hour on hold someone hang up on me
Outside ATM machine is ALWAYS Out of Service
My favorite bank love it so convient
Very convenient
One, If Not The Best Banking Experience, Very Professional.
Police and fire is the best in every respect! Love it!
Better than any other bank I’ve had
Awesome Customer Service. From the tellers to the phone reps.
Brianna the teller was amazing very fast and efficient
Thank you one of my favorite banks
Trash
Don’t cash a check here if not a member, it’s an all day affair. Hated it.
Great bank but the time it takes to deposit money at this location it frustrating.
Best Bank Ever. Been a member since 2018
Best credit union on the planet.
Deposit in and out in seconds, customer service was excellent and a friendly environment.
This bank is horrible. Keep your money
The old lady at the front desk is particularly poorly serviced, lazy, uncourteous, and the customer service is very good!
I love this bank! Very cool, very professional and always fair.
Quick and easy, as usual.
The worst bank in history they robbed me of $700 do not trust this bank!!!
Love this credit union. Never had a problem in 40 years
I have been a member for several years. Customer Service is excellent!
PFFCU does a great job with all of your normal checking and their loans are the best.
Well I just became a member but all the experience I have had been excellent
THIS CREDIT UNION HAS BEEN APART OF MY LIFE FOR A LONG TIME. IM NOT GOING ANYWHERE ELSE. I LOVE THIS BANK.
Close by – definitely a convenient fcu for me to utilize. Seems nice enough, although I typically just use the ATM.
Well, while the rates are good and the management of money is ok, the customer service angle could use some work.
Always great customer service, the staff here will go above, and beyond to satisfy their members.
I am having the worst time looking for hummanity within their auto loans reprasentatives.
Customer care good app
I’ve banked with other banking institutions, but PFFCU has been the best thus far!
There customers service is great and I never have a problem when I have to come in the bank. Keep up the good job.
One old ladies was forcing her beliefs on me that worked there not really a big fan of this location
Do not deal with this bank. Shady deceitful behavior relating to a car loan.
They will not return phone calls. I called 4 times with messages and nothing. Called again and all they have are excuses with nothing resolved. I checked reviews and their average is 2.5. Poor, poor, poor!
Very professional, and friendly service.
Always a pleasure to do my banking at this location. The customer service is impeccable.
Great credit union, but the atmosphere are slow and you can never deposit money in them😡 …
Best credit union around. Always fair with rates, they don’t tack on random fees and the end of the year bonus is amazing.
Yes..i just say. They do have awsome staff. Im new..and sometimes seem so lost with getting started. But they are so patient with me. Mean while I’m shaking my head.lol but by far they are sweet hearts.thanks gyes.
Helped my daughter opening a checking account. Nice and pleasant woman helped us out.
Excellent Service!!!! If I could give more than a five star u definitely would, I’ve Been Banking with Pffcu over 10 years, not one problem.
Horrible!!!!DONT BANK HERE!!! MY MONEY GOT DEPOSITED IN THE WRONG ACCOUNT AND I WAS TOLD THAT I HAVE TO WAIT UNTIL THAT PERSON HAS THE MONEY AVAILABLE IN THEIR ACCOUNT BEFORE I CAN GET MY MONEY BACK!!!! BUT YOU WILL TAKE MY MONEY IF I OWE …
I’m always In & Out even when they have a long line. Customer service is on point! My favorite bank.
The criticism towards PPFCU is a tad unfair. Historically, during a time of increasing fees and greater loan restrictions instituted by the many prestigious banks in Philadelphia, PPFCU was one of a few, member based, credit unions …
I love PFFCU because everyone is friendly & professional. If you have any concerns about your Account it will be addressed immediately. This will be my banking institution always.
Went here when I first moved to the South Jersey area and I was with my parents. The wait was long but there were a lot of customers so it made sense. They had amazing customer service and the employees were super nice. They were just overall amazing.
I love my credit union .i had a bad experience with my account a couple years ago that my account was compromised. I called them and I was told to come in to file a report.I did and receive a new card right away.
Not honest with members, will not approve members for the simplest of loans! Would close my account in a heartbeat if the location was not convenient. But Im still looking for a better credit union!😣😧☹😫 …
Horrible customer service and dispute resolution dept. outrageous hold times for basic questions i will be moving all of my business to United Bank of Philadelphia. I would rather pay more for better streamlined services.
If you need convenience, go somewhere else. They make the simplest task so difficult. Other than my money clearing 1 day sooner, there is absolutely NO other pros about banking with this institution.
Decent bank but they can’t keep the ATMs working. Just went to 3 different ATMs across the city to find one just so i could deposit money. All broke or the deposit feature is “unavailable”.
Just spoke to one of the most disrespectful employees (named Varnen) that broke compliance on multiple occasions and when a manager was asked for he refused to give his name and he purposefully rerouted the call to the Fraud department. Is that how customer service is handled at this bank? #PFFCU #BrokenContract #FailedCompliance
I opened an acct for my daughter in 1988 with her and my name only on the acct. I recently called to check on it for my daughter as she is having financial problems, but somehow someone changed the acct without mine or my daughters …
Do not open up an account with PFFCU. There are third party companies involved and it’s a headache to speak to someone about fraudulent charges, or to get an idea of what’s going on with your account.
This is a great bank, more often than not I see them offering lower rates on credit and higher returns on balances than the big guys. I have to agree they should replace the atm at the chinatown location and it would be nice if they were …
Great institution which has provided me and other police & fire fighters with outstanding service for decades. They have enabled me to live a comfortable financial life with loans & mortgages along with great services to numerous to mention. They have also continued that service to my grown children.
I normally don’t do this , but today is a special day. I’ve been a member of PFFCU for over 25 years, I’ve met and dealt with many tellers during this time . Never in my banking life time have I had the pleasure and enjoyment I had …
I’m not sure if they are paying people to write these reviews but this is the WORSE credit union on the planet. They have horrible customer service, their ATM is always broken, and they don’t communicate with each other. I never seen a …
Watch the loans here. They are total scumbags and will not notify you when you line of credit loans mature. I just got billed $389 where $361 went to interest and $28 went to principle. I have never been late and my credit score is in the high 800’s. Total scumbags.
This has got to be the best financial institution ever!! When my application for a mortgage took close to two years to finalize….and please note it was never finalized!! I called PFFCU after the suggestion was made by my accountant. My …
Many issues with there refi mortgage loan department during our most recent experience. Lots of excuses on many issues. There rates are pitiful and there loan officers are very rude. I would shop around before ever ever looking towards them. Stay away!!
I’ve been using PFFCU since my Uncle opened my account when i was six months old – No monthly checking account fee and the min. balance is five dollars where else is that possible – Staff (specialty @ the Mayfair Branch) are always pleasant and respectful.
They hire tellers that don’t know what they’re doing. Don’t ask for your I.D. Accuse you of endorsing someone else’s check, not knowing it’s your check. …
I recently visit this branch to make a withdrawal on the ATM outside like I’ve done in the past with no problem, I am originally a member of PFCU but come to this location to use the ATM from time cause their not many PFCU branches plus …
Bad customer service especially the overdraft department The gentleman was very rude and Not friendly
You can’t use your card after hours!! Been out many times after 9 and my card declines. They should have a limit that you can use in order not to get declined such as atleast 100$!! But you can’t even with draw after hours!! They turn your card off
I am a customer at Police and Fire Credit Union. My first credit union was at American Heritage and I was referred by an employee of yours; by the name of Ivy Reed. I closed my accounts at AMHCU and ha d been telling Ms. Reed I was in seek …
5 Stars for Police and Fire there coin counting machine .Police and Fire credit union is o.k. with me I also bank at American Heritage Credit union there coin machine os horrible and it steals your money..Police and Fire machine is …
Been a member my whole life and no one in this bank knows how to issue me a new credit card since I lost mine three years ago. Whenever try to get a new credit card they blame the issue on Visa and when they transfer me via phone, Visa …
The ATM machine is extremely slow and it’s so many questions. Safety starts to be a concern. And the deposit option is always down, and this is the main bank.
I’ve always enjoyed working with this bank for the last 5+years until today! I called about some information on charges that I know are incorrect, and got the most unprofessional representative named Lee. After Lee cut me off from speaking …
I, unfortunately after my experience with several call center members today, do not agree that PFFCU values its customers and raised this message to Sr. Leadership only to have it fall on deaf ears. Unless they rectify this ..I will actively advise friends and family to bank elsewhere
Ian Newton is the best. Very attentive and extremely courteous. He took the time to answer all my questions and even though it took THREE trips to get my transaction completed he was very transparent and explained to me why. …
The loan experience I had was awful got approved after I sent all my information in, waited 2 and a half weeks and still didn’t hear back so I had to reach out to them. Re made me send all my information in then declined me.
I inquired about refinancing my mortgage June 11th. It is now July 10th and I have not spoken to one person about starting the whole process. When I called today I asked if I could switch from B. Hickman to a more responsive advisor. I …
I love my bank. I have been with them since 18 years of age and I’m 39 and counting. Always helpful and professional. Offers a great deal of benefits to their customers from car loans to mortgages, and much more. I have opened my underage daughters accounts as well.
I am a member at this bank I applied for a loan and got denied I asked why and was told because of my credit score was to low. I found this to be a red flag because I have credit monitoring and the information they gave me was not the same …
I recently joined PFFCU One of the best decisions I have ever made. I officially closed all of my accounts with my previous bank today. I plan on using PFFCU for all of my banking needs from now on. From the branch staff to my loan application over the phone it is simply a pleasure doing my banking with PFFCU.
I have been charged several times for transferring MY OWN MONEY from one account to another! MY OWN MONEY!! Come to find out that if you process more than 2 transfers in a given month you are charged $10 for each additional transfer! …
The absolute worst bank I have ever done business with. I got a credit consolidation loan from them to pay off credit cards. First they said they sent out checks but none of my balances were paid, so I had to pay all monthly payments and …
I have been a member all 36 years of my life, from when my father opened an account when I was born. However, there have been too many coincidences that make me feel less than appreciated as a member. A couple of years ago I asked for a …
Recently the Credit Union Branch on Baltimore Pike in Springfield received a package addressed to my daughter and delivered to their offices in error. They went to all the trouble of researching to find my daughters phone number and called …
The customer service is horrible. I will be changing Credit Unions soon. Taking my business to American Heritage.
Terrible auto loan experience. Completely incompetent, no communication, automated responses. Threatens penalties even though I’ve provided proof multiple times over several months . Even reached out to the CEO, no response. Seems to be bad from the top down. Run away as fast as you can. Credit union from hell.
Please DO NOT GET A LOAN WITH THIS BANK. My parents have a car loan here and my father unexpectedly passed away. First of all Cheryl Brady in collections was absolutely heartless and pretended like I didn’t even say that he is gone (the …
I have been a member with this PFFCU Bank since 2003. I never had any problems with anyone here. They help me when I needed a loan. They notified me when someone hacked my account. When I needed documents signed for my Mortgage or when I …
I was waiting for a down payment from a new tenant. He went inside to get the funds and called me asking for my full name to be issued a cashiers check. He came back out with the check and receipt for payment. I was waiting in the parking …
ATM NIGHTMARE! I went to the ATM in Maple Shade to make a cash deposit before work. The ATM took my money and gave me a slip that said an Error occurred with returning my cash and kept my money. When I contacted PFFCU regarding the …
Do NOT use this credit union. I didn’t have a choice when my dealership at Honda picked this because of the interest rate. However, I’m so annoyed that when I try to make my last payment for my car loan, they won’t take the payoff amount …
I bought a car in October and used Police ans Fire Credit Union because the interest rate was slightly lower than my credit union. It has been the absolute worst experience. I am going to Refinance with my current credit union, Freedom …
Nicole was my representative and she was absolutely amazing. Very professional, helpful, and respectful of my time. I secured an auto loan and multiple other accounts and was there no more than a half hour. Everything was great from start to finish, thank you Nicole!
Shady calculation double posting . They take money when pending and then double charge as it is clearing. They post deposits checks and the minus money and never put it back. Shady bank.
I reached out to PFFCU about a refinance loan. I spent hours on the phone with Cassandra, sent her all my information and then never heard back. I emailed a supervisor Mr. DiPlacido to let him know I went with WSFS bank and have not heard …
This bank is absolutely horrible. I been with them for over 10 years getting my direct deposit sent to this bank and they suspended my overdraft protection for something that had supposedly happened in 2011. The guy that I spoke to in that …
Been a member for several years. Recently applied for a loan and was denied. However, my credit score is way higher than it was before when I received loans, and I make more money today than I did in the past. The denial reason is indeed …
After filling out three application during everything they asked me to do. They still denied me membership. What a waste of time but I will not waste no more time trying to become a member with PFFCU. There are plenty of federal credit …
This bank is horrible. When you check your online banking one day they show you what your available balance is the next day it is not the same. I’ve banked with a credit union before and when they shown me what my availabile balance was one …
Got a car loan through PFFCU. When I moved to the west coast and I sent multiple requests through the DMV for the title to get it changed to the new state. All requests were either ignored or just not received. After weeks of calling them …
20 years as a member, during this time customer service has declined dramatically. The shuffle from department to department is absurd, only to finally send you to right department (legal) who never return voicemail or messages. Joe …
Banking with PFFCU has been by far one of the worse decisions I could have made in my entire adult life. Their hours are terrible. If you work during the day, forget it! Depositing money through the ATM, is a mouse trap! I deposited a check …
Terrible experience with Police and Fire. Been lied to about when my car title will come in with little to no information on how to get a hand on it. “It should have been sent out… oh wait it’s actually on the desk here not sent out” and I was told 7-10 days ago they sent it out. Poor experience and just headaches.
Very poor customer service, very little knowledge of bank practices. They will continually send you to different departments who also don’t have answers. They will shuffle and mismanage your money without your permission. After 30 years I’m fed up. Navy federal is much better
This is quite literally the absolute worst bank I have ever had to deal with in my life. The fraud department locked my card yesterday while I was an hour and a half away after I tried to use my credit card that they sent me yesterday which …
This is one of the worst credit unions they are so irresponsible. I was financing two cars from this credit union. I sold my Mazda to Carvanna on July 23rd Police and fire accidentally gave the title to my Hyundai to Carvana. The Hyundai is …
Fees, fees & more fees! My ATM card swipe strip no longer works. Inconvenient is an understatement! So I call to get a replacement. 15 minutes later on the phone, PFFCU wants to charge me $5 for a new card?… It may seem trivial to some, but I didn’t ‘break’ the card. PFFCU card mechanism has failed. Why is the customer penalized?
I’ve had them for 4 years after leaving PNC for 10 years. My credit score increased, more financial options, love the security alerts and above all the customer service is good.
tried to call in to make a payment on my car loan. The “approximate wait time” INCREASED as I was on the phone. My primary bank is not this, and the only reason I used them is due to the fact that it is the FCU that my dealer suggested. …
We no longer bank with PPFCU, however we still have a home equity loan with this institution. A collections representative called my phone on 10/27/22 to advise that my loan was 26 days past due and would soon be reported to the credit …
PFFCU gets a 1 star reviews from me based solely on customer service or should I say lack thereof. I’ve been waiting on them to clear an issue with my account for 3 days. I’ve left several messages with several different people without any …
THE WORST EVER!!! Not worth the Pennie’s you are saving. Never ending forms but not done earlier so you can complete and end the process it’s constant, then demand notarized when you thought you weee finally done, then they make huge …
Someone from Walmart Family Mobile has been illegally charging my account for 3 months, I realized it when my account was in overdraft. I reported to the fraud department, got a new card, and start checking my account on the regular only to …
I love my bank and have been with them over 25 years. HOWEVER … Gave 3 stars because the mobile app needs to be FIXED ASAP. Horrible app … when it is working it is ok…but it doesn’t work. App just says LOADING for hours at a time.. …
I’ve had this bank since 2013, when ever I would spend money on my account they would take the money out and the transaction would come up as “pending” now fast forward 3 days later and all my pending transactions would come out of my …
I am closing my account for the police and fire credit union. My tax refund was deposited into the wrong persons account. $8,000 that someone ran away with. I did the whole investigation with IRS and they closed the investigation because of …
I’ve been a member of PFFCU for over 30 years . I’ve had mortgages, car loans and personal loans. My experiences with all of these products has been excellent- fast approvals and unequaled servicing. When it comes to checking and …
literally the WORST bank to exist. I have been with this bank since I was a teenager, I am now pushing 30 & the fact that this bank doesn’t know common practices horrifies me. I wanted to close my account this week & ended up speaking to 5 …
I’ve been a member for 24 years. Quality service & customer care. I receive instant alerts whenever there’s an issue with my account. I never have to wait more than a few minutes regardless of the reason for my visit. With PFFCU, I don’t …