Ponderosa is a technology service provider offering Voice and Internet services in California for O’Neals, Auberry, Tollhouse, North Fork, Shaver … See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
47671 Road 200, O Neals, CA 93645
Friendly service.
Great business
Crap internet. In and out. In and out everyday…
Nice service by everyone from there
760-1016 Shawn 760-5453 Bart
UNRELIABLE DO NOT GET IF YOU CAN GET ANY OTHER INTERNET!!!!
I wish I could go back to dial up it was MUCH faster.
Very clean, polite and friendly workers, with good knowledge! TY Ponderosa~👍 …
$80 a month for internet that is beyond trash.. but good luck getting anything else around here
Very poor internet service. Router disconnects at random, usually never up for more than 2 hours. Computer can never play games.
The service I got to day was excellent,the tech did a great job and even took time to explain everything and got me the best service for my needs ,thanks Bobby. Tom and Phyllis Collins
It’s 100 X slower than my comcast when it works , and they charge the same.
terrible service for what you pay
I want ef my internet on and it was 1 day that it took them to come out usually up to 2 weeks wait love this place
The Ponderosa staff and technical support are always super helpful and great at resolving any problems !
Raising your rates. 30 years of an expensive, unreliable, outdated, monopoly. My lifeline failed. After a whole day of fixing , it might work. Can’t use the phone and the internet at the same time. You all have chutzpah.
Good customer service, but it’s the slowest, most unreliable internet I’ve ever had.
Hey guys if your looking for internet that will leave you extremely unsatisfied and genuinely pissed off… go ahead and get this internet! It is straight up garbage internet no point in buying it, your mobile hotspot will give you …
The worst customer service and the internet is awful. We have been with out Internet almost 2 months and keep getting the run around. We rented the equipment because they always blamed our router and we cannot get anybody to come out and …
Ponderosa is best described as a price gouging internet service provider monopoly. For $120 a month, you get 1.6mb upload and 12mb down. You can’t acrually download at those speeds of course, I’ve never peaked over 1.5mb download after …
My mothers has had ponderous for years, PD her bill on time. Have had problems with phone for a month ponderous blames AT&T, At&T says its ponderous. And now we get a letter stating Jan. Bill is going up.Phone still is not working.
Very responsive and easy to work with. Internet service seems to continue to improve as well. I would recommend them.
The customer service was absolutely terrible. I disconnected my service after my bill had been going up and up every month. The prices are jacked up since they have a monopoly, and I had to pay for a landline in order to have internet, even …
So my only internet option in North Fork, CA is Ponderosa. I really don’t care that it’s over priced…..essentially $128.00 per month for internet access. My concern is that it just isn’t reliable. Always down and I report my issues to a …
High Prices, Difficult to get in contact with anyone, Service issues take forever to get resolved. I think if there were other phone company options in the area this would not be an issue. Internet is also really really slow for the price you pay. Hope Comcast comes up in the area soon.
They are the only show in town for most of us. Need I say more? Charge exorbitantly, poor internet service, and if you hit it right, poor customer service. I’ve been a customer for nearly 20 years, always paid on time, had auto pay on a …
The price you pay for the speed you get is outrageous! Granted, we are in the mountains in Shaver Lake, but there seems to be no investment by Ponderosa to improve service in this area, and there are no other viable options in the area.
Wifi is absolutely a rip off we pay for up to 275$ for a measly 20 mbps which is the best speed they offer us and if you like me have more than 2 devices on then the wifi turns to absolute trash in my house by having 1 computer and 1 tv on …
Just had our modem replaced by Shawn and Bart. They were very knowledgeable and helpful. Looking forward to better connection and speed.
I believe three times has done the job so far as l know TY so much for doing the best you can !
this internet service is terrible, and will not allow you do download anything without the entire internet becoming unusable to anyone else, besides that the internet speed isn’t anything useful either, if you want to play a computer game, …
We upgraded to a faster speed so that we wouldn’t have issues with too many things making the internet run slow and now it’s even worse. Disconnects regularly and runs just a slow if not worse.
It’s great to have real, local people to talk to when I have a problem with my phone or internet service. The same names and voices year after year, then when somebody’s retirement is announced, you miss them! Ponderosa’s response to the …
The desk always is friendly and provides excellent service. My problems are always addressed timely and with respect. My Wi-Fi is very dependable and fast enough for us. Since local calls are limited and most of Fresno and Madera counties are long distance, I wish that all areas covered by Ponderosa were local.
Great personal customer service. When my modem crashed, the young woman who answered the phone, on her way home that day dropped one off at a gas station near me so I could pick it up. …
This is the only internet company available to my area but they are always polite and quick to help or fix any mistakes.
We are fortunate to live in an area where Ponderosa Edge provides fiber optics to homes (not DSL and not through a phone line). The service has been outstanding in all aspects for many years now. The monthly cost is reasonable and the customer service is excellent.
Great customer service. Lisa Carrasco was very helpful and informative. Made the process easy. Highly recommend.
I’ve had Ponderosa Edge Internet for over 8 years now and have been very happy with the service. Outages are rare and shortlived. Speeds are at or better what is advertised. Rates haven’t changed for the entire time I’ve been a customer. On …
The ladies at Ponderosa really care to make sure our kids have the services needed for school these days.
The tech man is AWESOME as well “+”
Great team Thanks from Shaver Lake Ca
customer for 6 years…. when it works, it works great. I’ve had some issues with consistency, I’ve been experiencing tiny outages (30 seconds, fairly regularly, which is enough to kick you off any streaming platform) so it’s been more of …
Great Customer experience with the entire Team at Ponderosa. From the customer service desk, service installers and billing folks, the experience was positive and helpful.
I am impressed with the customer service I got from both the office and field staff. They got me hooked up in no time and I am glad to have a stable internet connection now. Cindy received and processed my order quickly. Bart and Shawn got …
Our internet cable was down after a recent fire, although we still had service. I expected a long ordeal to get it back up. It only took a few hours, new pole and everything. It looks like an excellent job.