Poore’s Propane & Oil makes it easy. We’ve been here for our neighbors in the Delmarva area since 1954, and we’re looking forward to building on our reputation of dependable service, with high-efficiency propane, heating oil, air conditioning, automatic delivery, service plans and monthly payment plans.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
3799 N DuPont Hwy, Dover, DE 19901
They deliver on time every time!
Excellent and reliable service, very pleased!
Prompt, reliable service you can count on!
Great company. Great service. Great people!
Great Customer Service!! I would highly recommend!
Friendly and efficient. Answered all questions and got the job done.
Prompt, reliable service with the best equipment and install team!
Saved us from having to order expensive parts for our fireplace because of his knowledge and expertise!
This company has always taken care of me in a timely fashion.The people who work here are the best!
The staff is always very helpful when I call.
Joanna Is the BEST! Always Ask for her for all your needs!
Wonderful customer service!! Great people including office staff!
Great service, super staff! Timely delivery of propane. Very Professional!
Great customer Service thank you for all do!
Excellent customer service
Can’t even show up with proper extension to fill up the tank. This happens time and time again and states on work order you need it.
My experience has always been positive!
Jim was very thorough, quick to come and helpful (especially for a holiday weekend!!
Jennifer McNel
I switched my propane service to Poore’s Propane. They were professional and made the conversion easy.
Excellent customer service. From top to field, everyone is incredibly knowledgeable and helpful.
Ray arrived promptly and was very courteous and knowledgeable. Great service!
Very informative and great customer service. A pleasure to work with.
Jim is very knowledgeable and professional. Finds the problem quickly and takes care of the issue efficiently.
Jim was on time, and performed a clean job, and was very educated on my product. Thank you Poore’s Propane
Excellent customer service always to best price on propane .
Jim is so personable and wants to get the job done correctly. Excellent service from him.
Very easy to switch service to my new home.
The Dover office team is excellent.
Great service. Pleasure working with Poores.
The customer service from this place is AMAZING! Could not ask for better people to handle my propane needs. Super fast service too !!
Frank handled our annual HVAC service. He was on time and very pleasant.
Joanna Larrimore is wonderful to work with! Such a pleasure. Highly recommend 😊 …
Sue was super helpful on my last phone call there! She was courteous, considerate and extremely knowledgeable!
I recently called and had questions about their service and how it works and Joanna was very helpful and answered all my questions!
Excellent knowledge and really paid close attention to details. If you want your fireplace Toruń like new, Jim is your guy.
I highly recommend Matt Galloway and Poore:s Propane. He promptly responded when I had a service issue and quickly resolved the issue.
Very unhappy. Had to have a mandatory leak check after refill. Had to pay up front to get scheduled. Then couldn’t get a time other than “any time between 8 and 4”. It’s after 5:00, stayed home all day and still not here
Professional, friendly staff, great customer service. The technician showed up on time, was very knowledgeable and took the time to explain what he was doing.
Everytime I call and pay my bill everyone in the dover location is very friendly and outgoing
Very efficient, timely and professional
Only been with them this past year but very satisfied with there delivery service and repair service.
Susan was great in getting me signed up and understanding the service.
Wonderful experience doing business with Poore’s. My place has been a longtime customer.
Frank did annual maint check on my furnace.
Showed up on time. Used foot covers.
Was knowledgeable. Answered my questions.
Pilot light on heater would not stay lit .Technician,Jim Smith, came out and replaced a part on heater Now we have heat.Jim did a good job.
Handled my questions in a very professional manner. Very good product knowledge. Friendly staff.
Jim Smith is awesome! Very nice, knows his stuff, and very efficient. Highly recommend!
Helpful, friendly and prompt service.
Great company to deal with….. Very helpful and got the job done! Recently switched from a long time supplier because they were terribly over priced…. Poore’s has done a tremendous job at half the price!
Jim was personable, punctual and professional. He was thorough in his work and answered all questions that were asked. 5 stars for this guy!!!
Jim did a great job and provided a lot of good advise. He was quick but efficient. Job well done!!!
Spoke with JoAnna when I called about my issue. Super professional and very dedicated to fixing my problem. Great customer service!
If you have their service, you’ll notice they randomly (not) fill your tanks. Pay attention to the randomness. When prices are rising is when they deploy their trucks to maximize your bill!
Frank came before arms was soooo helpful and this visit was no differen . He is always professional, respectful, and honest even if he it’s bad new . Thanks Frank for your advice and assistance and your SMILE!
Had our first annual heater service and all went well! The technician Frank was prompt, courteous and efficient. Thanks!
JoAnna was very patient and informative during our phone call. Highly recommend her through any issues or concerns!
Jim was quick, efficient and right on time. He was very professional and courteous!
Jim came and repaired the propane fireplace. Careful with our house and did a good job repairing fireplace. Works as good as brand new.
What a Ripoff!!! They charge to read the meter every month! $78.00 a year! Whey can’t they read the meter every 4 months. We don’t even use propane in the summer! 900 houses in my development which can be done in a day; so the meter …
Excellent service – the rep I believe was Jim, and wow, he found a work around to my fireplace problem that has really worked and saved me $.
Do not get propane from these guys I filled my tank up and decided not to keep them found a better lower price and they kept my $287 what a rip off if you want to be ripped off used these people
Called the Office looking to get some tanks I own filled and had several questions about the process. While talking to Joanna she answered all my questions and helped me with the info i needed and was very professional Thank you
It is a pleasure dealing with Poores.
Lisa C. helped me resolve an issue I was having.
She was very friendly and courteous, great customer service.
Thanks !!!
I just want to say the customer service here was great, which you do not come across often. Sue Long was kind and very informative with all of the questions I had.
I had a great experience with Poore’s! JoAnna was very helpful answering any questions and concerns I had. 100% would recommend!
Super friendly and easy to deal with billing dept. new customer and they have been great
Excellent service from our technician Joe E. Very professional and friendly, extremely thorough inspection and service of both furnaces. I will request Joe for next years servicing.
Jim Smith was great! He arrived on time. Answered my questions. Most importantly, Jim fixed the problem.
Joe was very professional. He arrived on time and performed the maintenance quickly and efficiently. He explained things so that we could understand and make appropriate decisions.
We appreciate the affordable plans that fit into any budget. Fast, reliable delivery.
I have had a great experience with them
Customer service reps are so helpful and very courteous. Patricia Waters is resourceful when it comes to my many questions. Thank you so much
I’ve had Frank Boyer servicing my heating systems since the 1980s. He is very very knowledgeable and I will continue to use them as long as I can!
Service technician Jim Smith was very professional and quick with the repair of my heat pump unit. i am very pleased
Very professional and never have a issue with service
They very reliable and nice to talk with . I am very happy with my service.
Frank came to service my furnace today. He was fast, thorough and very knowledgeable. You should feel glad to have him as part of your organization!
they have always worked with me for about 25 years.I’m quite happy with there service.
Jim was friendly and courteous. He explained what services he was providing before he started. I felt comfortable that he knew exactly what he was doing. I would definitely recommend Jim.
Joanna Larrimore is wonderful to work with. She was very helpful answering any questions and concerns I had. 100% would recommend!
I have been a customer for 4 years and have been satisfied for with the service. I’m on automatic delivery and don’t have to worry about refilling. Thanks for the service.
Annual service today by Jim along with John. Excellent service, useful information, fast and efficient. Nice to be in good hands.
Frank was here on time and did his work without delay. He did a wonderful job and explained his work and what I could do to make my service more efficient .This technician is a created to your company.
Had a hot water problem with my Rinnai tankless water heater. Jim came and serviced the heater, calling Rinnai to find out the possible problems with the loss of hot water after a few mins. of usage. Turned out to be a bad one way check …
– TERRIBLE CUSTOMER SERVICE
– RUDE
– INCONSISTENT COMMUNICATION …
Frank from Poores came out and checked out our furnace in a driving rainstorm. He spent 50 minutes in the crawl space and about an hour total at our home.Fortunately nothing was wrong but was very happy that for a nominal charge he found everything in good working order,
Jim was my technician this morning and as always, he was very professional and efficient. He always does an excellent job and I always have piece of mind that he has done an excellent job for me.
They sent me a letter saying they would charge me $149 for tanks sitting on my property because I don’t use enough. I told them to come get the tanks and they charged me $125 pick up fee AND an additional $99 drainage fee because, once …
Jim was incredible efficient in diagnosing and fixing my Air Conditioning. This was the second time he was at my house in one week. I am so grateful that he was the one assigned to the job.
Jim was great. Prompt for scheduled time; very respectful of our home. So personable and knowledgeable. Great service. Would give him 5 Stars +
Today I spoke with Tricia at Poore’s Propane regarding some account information that needed changing and she was helpful and professional and a pleasure to work with.
Excellent pricing compared to other suppliers. Customer service is always the best, friendly and courteous. Highly recommend!
Appointment was scheduled at 8 and Jim was here at 8am. He explained his findings. Great first experience with Service Energy. Thank you.
Have never had an issue and every call I make is answered professionally
Has the most pleasant experience with your company. I recently spoke With Joanna. She is very knowledgeable and help full. 5 stars hands down!!
A neighbor used them last year and recommended Poore’s for service on my H.V.A.C.. Called them this morning and had a service tech. [ Frank Boyer] by noon.
Frank figured out the problem within 10 min. and had the part on the truck. …
Jim was awesome, at my house early, I was running a little late and he waited. Answered all my questions, extremely helpful. Would recommend in a heart beat.
Have used Poore’s since I bought my house. Their prices have always been inline with going prices for fuel, and their customer service is excellent.
Frank came to our property for our yearly maintenance on our AC and furnace. He performed his proper maintenance on our furnace and AC condenser. He was professional and courteous. He made certain all machinery was in working conditions …
Susan Long was so helpful in assisting to send a technician to service our tank. She was a pleasure to deal with the customer service provided was 10/10. Thank you so much.
Great customer service..The staff there are always friendly.
Susan long was very helpful with getting me set up with my account and taking my payment over the phone we have a good service from them since we switch company’s
Jim Smith, the technician that did the annual service, is efficient, knowledgeable, friendly and helpful. A real credit to your company with his enthusiasm and demeanor. Keeps me in the Poore’s stable for sure! Thanks.
Showed up at 630am to fill my tank. Driver backed up his truck and went through my yard and left ruts in my yard over 10 feet long and 9 inches deep. Driver did not say anything to me when this occurred. I called them after seeing the …
I have been a customer of Poore’s Propane for 10 years. I have nothing but good things to say. I have never had a problem with service. Customer service is great!!
Jim Smith has been our service technician for many years. He is extremely knowledgeable, professional, and always provides great service. Highly recommended.
Jim was very professional and knowledgeable. He checked the system to ensure all settings were correct, cleaned the coil, and changed the filters. He showed me the clogged filters and explained that they were putting a strain on the system. …
Our first annual service check-up for our furnace with Jim S. He was very friendly and spent time with me explaining our new service contract. Everything went very well. He was finished before I knew it!
Jim has been our technician for years. He is always on time, very efficient and very courteous.He offers advice when asked, but never pushes for any unnecessary services. We appreciate his knowledge of our system and his expert opinion.
I called Poore’s Service Dept and was connected to a pleasant and helpful gentleman. I described my hot water problem, and the gentleman walked me through different procedures to check if I had run out of propane. I had propane and the …
Great, friendly service. My service tech, Jim Smith, was on time, neat and very helpful answering my questions. This is the second year in a row that Jim serviced my HVAC unit. I definitely will ask for him next year.
Our new house has a complicated heating system, but Frank B was able to patiently explain the components. He was on time, friendly, and very thorough! Several months later, on a holiday weekend, Joe E was able to quickly identify a problem with our aging oil furnaces, and quickly fixed it.
Jim Smith serviced our AC today, and our propane furnace last year. He’s great. Very efficient and knowledgeable. Highly recommend.
Have been shopping around for a new propane supplier, my current one is very unreliable and apparently expensive. After calling around to several places I decided to give Poore’s a call after noticing my neighbor using them. After calling …
Our technician, Jim S, was very efficient and professional. He diagnosed the problem with our Rinnai very quickly, ordered the part we needed and was back to install it as soon as it came in. He is a credit to Poore’s.
Technician Jim S. came to do a routine cleaning of our furnace at our beach house and discovered that our AC was not functioning properly. He repaired it quickly and efficiently and saved us from having a very uncomfortable weekend due to …
From office staff to the service techs, all are outstanding. Carolee in the office is always pleasant and resolves any issues I may have. Great job!
I recently had service from Poore’s Propane and had Jim Smith come out and do the service. He was very knowledgeable and corrected the problem in a timely matter. Jim has been out on several occasions and I have always been satisfied with the work he performs. I would highly recommend Poore’s Propane/Jim Smith
Jim is a consummate professional. We had an ongoing problem with our heat pump that two stymied two other service technicians. We were
extremely frustrated, having been told after each call that the problem was …
Poores Propane is efficient and professional. It’s a pleasure doing business with them. From ladies in office, delivery drivers and guys that install the tanks. A great business.
5 Star Rated
We had Jim come out today to service our furnace. He went above and beyond to webe sure understood what he was doing and that we were satisfied. We truly appreciate his professionalism and dedication to his work. We highly recommend him!
Jim Smith serviced our fireplace this morning. I could not have asked for a more pleasant person to deal with. Explained what he thought it was and what he had to do to correct the issue. He was on time, which is very rare these days so …
I called Poore’s today and spoke with Frances. She was very helpful, and answered all of my questions. I always have a ver positive experience with Poore’s!
Contacted PooresPropane for maintenance of boiler. Appointment was provided and service tech arrived exactly as scheduled. Price transparency from beginning to end. No add on cost or unnecessary work. One gauge which I thought needed …
The Technician, Jim Smith, just left after spending two hours here fixing our air conditioning. He has been here before and has always done a great job. What I especially like about Jim is his friendliness and the pride he takes in his …
I have been having my equipment serviced by Poore’s fro 12 years now. They have always been extremely thorough. Jim Smith, the technician takes the time to not only do the task but he explains the process and the reasoning for a maintenance …
Poore’s Propane service was the best experience from the sales person who visited & educated me on propane to the installation team who did a perfect job converting my fireplace to propane. They were prompt with every step, on-time with appointments, and a good price. I fully recommend Poore’s.
Poore’s Propane are very reliable, last year we had a problem with our vent work under the house causing the heat to blow under the house and the heater to run non stop, I called as soon as we realized we were almost out of propane and they came the same day with no emergency service charge!
Courteous, Professional service! Always friendly and responsive when we need to contact the office. Have been with them for twenty years and plan to stay!
I have been with Poore’s since 2005 – Amazing service. Technicians are super, office personal are super, (Keep in mind, Carol and Joe) Joe is lead service – and Carol is Office perfection. Can you tell I think the world of these …
Our 14 year old furnace went kaput when it was the coldest week of the year in January. I called Poore’s and they had someone out very quickly. Unfortunately, the motor was a part made in China and…COVID…so they said they would get it …
Joe was very professional the entire time he spent at my home, he wore shoe covers to protect my rugs and floors. He took the time to explain what was wrong with my Air conditioner, what had to be done, and how much it would cost. …
Very quick service. When I needed propane and I called on a Friday, I was told that they could do it on Monday. I was surprised and happy that they came on Saturday instead. No worries about running out of propane with them. They always come when needed!
Every time I call Customer Service, the treat us like family. They are always on time with the delivery, and we have had zero issues in the 1+ years we have been a customer. Awesome job!!!
Joe E was out servicing my fireplace logs. He was very attentive and thorough… much better than the service technician last year. He took the time to explain what he was doing and how to best operate the logs. And finally, the system is cleaned well enough that it doesn’t smell. Thank you, Joe and Poore’s Propane.
The customeres were very pleasent and the hold time was very short. great customer services.
So easy to work with. Available right away all the time with answers to questions. Thumbs up!
Hi – Jim S. has been servicing my HVAC systems for a number of years. He ALWAYS does a great job – keeps me informed during the service work, efficient, neat, etc. Great in every area of service. This year he serviced my fire place and my tankless hot water heater as well.
Excellent service and communication, convenient website, so far no issues with service at all. Glad I am using them.
Great service, every visit has been managed very professional. We were thrilled to meet the technician today Jim Smith, he was already familiar with our property we just purchased which made it a good call. Serviced our fireplace that had …
Jim Smith Service Energy account Jim serviced both heat pumps today in a very professional manner. He is quite meticulous at his job and listens to our concerns. WE will always request Jim for our technician.
Angie and Wayne
The person on the telephone was very polite and she answered all of my questions about my bill thank you…
I have been a customer for over 30 years when the company was called Stengers located in Chestertown, MD
I can truly say that I have no complaints
It’s a pleasure being your loyal customer
Excellent Service! Always deliver when they say and extremely helpful when you call the office.
I am very pleased with Poores, their costumer service is very helpful and polite and are willing and happy to help with your needs, Carolee was especially helpful when I moved into my new home alittle over 2 months ago, I was very …
Poore’s is a wonderful company to work with. We have been a customer for many years, and service is always top notch. Spoke with Susan today and she was very helpful!
Jim came today for yearly service. He arrived on time, completed all work professionally and within the appointment time. Always friendly, Jim represents what good service is all about. I feel very fortunate to have him as my service person.
Just had our furnace cleaned and serviced for the winter. Our technician, Joe E. was on time and as usual, very friendly. Always a pleasure doing business with Poore’s. Joe also found a nest of black widow spiders in our heat pump and cleared them out! Thank you Joe.
We have been customers of Poore’s Propane for 23 years and we have always been happy with their service. All of their technicians have been very knowledgeable and professional. Jim Smith has been our technician for the past two years and he has provided excellent service.
My family and i moved into our new home almost 1 year ago. We shopped around for a propane supplier and couldnt beat the prices poores offers. They deliver when they say and its never a hassle. Their customer service is top knotch and very polite. I will remain a poores customer.
Fast dependable service. Always pleasant on the phone when I call in for refill. Thank you!!
Poore’s propane has excellent staff they help me through a hard ship with extending my due date so I can get caught up
The service men arrived early and wasted no time getting the job done in totally replacing a 50gal gas water heater in our garage. Job was done in half the time I expected and the work area was left in the same clean condition they found …
I had service on 7/21/21 with technician Jim Smith. He serviced our Rinnai water heater and a fantastic job. He is very professional. He was very prompt with his scheduled time. I would highly recommend Poore’s Propane if you HVAC service and request Jim Smith!
Today Jim Smith, senior HVAC technician, from Poore’s Service Energy completed our propane heating system annual service for 2021. He has been our technician for a few years now and we are delighted with his proactive analysis because our …
Greatly appreciate Poore’s Propane’s excellent customer service for our Delaware home and now for our new Maryland home.
I’ve used Poore’s Propane for both propane delivery and for service for my AC/Heat pump and gas fireplace at my home in Lewes, DE for close to 10 years. Their customer service representatives are courteous, their service is prompt and …
I went from paying 329 for 100 gallons to almost 400 now in a matter of 4 months… surcharge this, surcharge that, and they can’t tell you why the surcharge is there or what for. “It has been added” is all they say. Now, the rate goes up on …
We used an other company before we were introduced to Poores about 2 years ago. I wish we would have known about Poores sooner. Having the tanks installed and filled was really fast and painless. They have the best prices, fast service (we …
We moved into our house but did not know who our propane supplier was. I found out by making some calls. Poore’s Propane was very helpful and assisted me in establishing an account, regular delivery, and auto-payments. They came to the …
We have been using the Poore’s Propane four years.
The company is very reliable with excellent customer services. We are very happy and will continue using Poore’s Propane. We strongly recommend this company to our friends. Thank you Poore’s Propane for providing their continued great support to us.
I contacted Poore’s Propane regarding my account and the budget program. I talked to Frances, a representative at Poore’s, who was very friendly and professional during our conversation. She was very helpful with addressing my concerns and questions. It was a true pleasure talking with her. She resolved all issues/concerns.
Exceptional customer service.
Poore’s helped me switch service and get a heating oil delivery when my previous provider’s office error left me without heat during an impending blizzard. …
Poore’s has been servicing my family for over 25 years and has always given us prompt service when needed! I could not and would not want to have our heating needs provided with any other company!!
First time dealing with poore’s propane and let me just say very respectful and professional people. Whenever I have a question about my service poore’s is always there to help. I would definitely recommend poore’s to anyone that is looking for a propane service
Great service as they offer a budget plan that is very helpful. Also, the cost is very reasonable for our BBQ grill, fireplace, stove/oven and heat pump.
I just moved and my debit card was hacked. I needed extra time to pay the deposit. Working with Carol and her supervisor made this happen. I appreciate their consideration and assistance.
We have been with Poore’s Propane for almost 12 years and have very impressed with the quality of their customer service! Everyone I have spoken to has been very courteous, helpful and professional!
I received excellent customer service care today from Carolee at Poore’s Propane. She answered all my questions with care as I am a new customer and it seemed she enjoyed her job!
Anna Huntemann
The staff at Poore’s are Number One in friendly, professional and efficient service. Each call, and there are not many, is handled with a smile – you can hear it right through the phone!
If you are a customer, pray you don’t have a financial crisis come up. If you don’t fill your tanks within a set amount of time, they want to charge you a rental fee. Then if you decide to TEMPORARILY remove their tanks because you can’t …
The experience with Poore’s is great, at such a time when the service end of business is suffering. professional and cordial. The dates and description of service are on point.Thank you for making the experience pleasant.
We have been with Poores Propane for too many years to remember!! We call them and the ladies are always very pleasant, the trucks get out quickly and they are simply a no nonsense business. So appreciative!!
Jim has been back again and did a great job of fixing my furnace
this year. He is not on the cleaning crew but had to come after them and clean it and replace parts. I just need Jim first.
Jim Smith showed up early, fixed the issue with our logs, and left them looking like new even though they are 18 years old. He was professional and efficient in his work. Thank you Jim!
Always a great experience when dealing with Poores Propane. We have been customer for over 12 years. They are prompt and attentive in all aspects of service and we’ve never had a propane delivery issue.
Poore’s helps takes the pain out of the high cost of propane. There offer a payment plan which distributes the estimated yearly use over 8 payments and pays 5% interest on the balance to be applied to the next year’s estimated cost. The customer service agents are very friendly and knowledgeable.
As a new resident to Delaware as well as a new customer, Poores made for a smooth transition. Coming from the western states where propane was not a method used for heating and hot water, it was a bit uncomfortable for us. The …
I have just moved to Kent Island and was feeling overwhelmed with setting up all my new accounts and utilities. But everyone I have dealt with at Poore’s Propane was just great about answering my questions. Easy process, plus professional and helpful customer service staff!
Propane delivery is always prompt. I also needed some service done a while back adding a propane connection and moving a water heater to a different location. The job was done completely and professionally, and the price was very reasonable.
Jim S was an excellent professional technician. He diagnosed the problem with our gas fireplace quickly and was able to resolve the problem within just a few minutes. Thank you Jim for your excellent customer service.
Poore’s Propane has always provided us with amazing customer service. They are very easy to get ahold of and always friendly. Anytime I need to refill my tank they respond almost immediately and are out within a day. I would recommend them to anyone who needs these types of services.
Poore’s Propane has been a great company to work with. The telephone support makes paying my bill easy and convenient. The prompt service makes heating my home something I don’t have to think about. Thank you!
I moved into the DE area in 2017 and needed to switch propane providers at that time. Poore’s customer service walked me through the steps to switch and set up a site inspection. The rest is history and been smooth sailing. Carolee and …
We have been using Poore’s for almost 4 years now. We are set up on the automatic refill. We have never had any issues with being low on propane and them not filling up. Also, making a payment has been easy with no issues at all. We are satisfied with their service.
My experience with Poore’s Propane has been excellent. I have been a customer of Poore’s since 2007. They deliver the propane when they are supposed to, I have never had to call them. They are very respectful of our property. I have used …
I absolutely love Poore’s propane and Susan has been a pleasure from the moment my account has been set up. When you place a call, they handle everything very quickly and even give suggestions on how to save a few coins. They are patient …
As a new customer from NY to DE, we needed to understand how we would receive our propane. 1). Someone actually answered the phone! Susan was SO helpful. Not only did a technician come out and review our under ground surroundings, but …