I went here as a child the first time the males hit the females and will steal your stuff very traumatizing as a adolescent to be in there the second time wasn’t that bad it all depends on what time you go in
Everything about this place is terrible from when they answer the phone to dealing with patients ! I hate this place , it seems dating campus for people with mental health issues
Go Figure I begged pleaded my doctor s called several times and they turned me down everyday for a week because I’m a diabetic…bad when a mental hospital turns down a person in need especially a United States Marine and veteran of 2 wars
Places is very horrible you can smoke you get cigarettes staff will give you to smoke i I don’t know why health department let them do that I never tell anyone to go states of va should look into
It was horrible . Only a few staff were nice rest of them rude as hell and I was traumatized by the things I saw . No groups hardly and building was junky and ac was running in the middle of winter !
This is Cabriana what I like about the hospital is you got to meet different staff and friends but what u didn’t like about the place is that you could do what you want to do but I would come back just to mess with the staff it was a fun experience and it could be boring a times
This place wasn’t that bad but the kids there are immature and like starting fights some of the staff hit the kids and they don’t help you they just send you there to be watched and put on meds even if you dont need them
Completely horrifying, people there were crazy and staff did not do jobs place was very messy and awful I am upset thinking about. Food was good, but that’s it never come here you won’t regret it, it is horrible
Got treated like an inmate, I was in the girls unit and multiple girls kissed and staff did nothing, was very uncomfortable, boys were also transferred to the girls unit, food sucked I don’t think eggs are supposed to be soggy but poplar springs has soggy eggs.
I was a patient it was okay like when i’m at school or doing something i get flashbacks and I broke my right thumb and it always aches when I think about the place It was a traumatic experience I was so happy to get out of boys RTC I saw so many fight restraints that putting choke hold this place needs more then Mr. Ryan’s help
Finally a place where they actually care..If it wasn’t for one of the techs named Keisha I wouldn’t be on this earth anymore..I’ve been to several different places like this and this was by far the best experience I’ve had..thank you to …
TERRIBLE PLACE I was a teen there and all I did was get worst I had to become a outpatient for how bad it was.There was only one good nurse and the only thing good about that place is the group.
I THOUGHT THIS WAS A BEHAVIOR CENTER. TO HELP TROUBLED MINORS IT IS A PSHYCWARD FOR GROWNUPS NOT MINORS IM SO HAPPY I DID NOT SEND MY SON HERE AND NEVER WILL IF ANY ONE EVER HURT MY SON I WILL SUE THEM TO THE MAXIMUM PUNISHMENT THANK YOU ALL FOR YALL REVIEWS
In my own opinion i was only there for one day and they do not care about you they will give you 3 group therapys each day and they will ask you the same questions each time and it dosnt help they dont teach you anything they joke about …
the staff were mean and cruel. they used excessive force in restraint (and i wasn’t even restrained) they treated us like a military fort. don’t send your children here. instead, look at VTCC in Richmond, VA.
Communication is the absolute WORST!!!!!!! Nurses are so RUDE answering the phones, couldn’t get any info on what was going on with my sister. NEVER NEVER NEVER NEVER AGAIN!!!!!!
i would give zero stars but its not an option i got out last night and oml never have i been to a hospital that does literally nothing the only staff that made the stay bareable was ms.kristen mr.ricardo mr luis mr matt mr damien and mrs …
I have a loved one here and by what ive heard this place is not where anyone should be placed or go to for mental help. They dont tell yo what meds your on or dont express any care for their patients. This is truly sad cause people turn to places like this for real help and cant get it.
I have been here alot of times and I was treated greatly. The staff was super supportive and the doctor actually listened to me. I love the food and finally thanks to this place I am in recovery.. THANK YOU
Was beaten by staff when i was a resident back in 2000 my time there still haunts me to this day and because of that I have ptsd I hope no one sends there kids or even adults there.
When my daughter left Poplar Springs she was significantly worse. She was there 9 days and it was a major mistake. For a kid suffering from a traumatic experience, this only served to add more trauma to existing trauma. Do not send your kid there.
They are very unprofessional. The front desk staff has no information, the way the phone privileges work is unorganized, and the doctors spend little to no time with the patients. Each time there is a call to the adult unit either no one answers or a different patient picks the phone up.
The Lady at the front desk is very rude and couldn’t help me with anything. I want asking for information on anyone so that is unacceptable. If you are a receptionist you should know who to direct me to. Or at least try to be helpful instead of clueless about the place you work at.
I just left a few hours ago I definitely do not recommend SOME of the staff was great the rest were rude . I did not get any help , dr.amara was a good doctor though . I got worse there I was never this depressed
It’s been years but this place really wasn’t a good place. The floors were dirty and the staff was not nice at the least. Doctor’s there didn’t have much time and are medicine pusher’s. Food was ok if I remember right it was buffet style.
This place is really depressing does not make you feel any better than when first brought in. Came to pick up a friend took over an hour for them to bring him out. Staff is extremely unhelpful very poorly run. Definitely understaffed needs many changes to be made. Very disappointed with facility. Would not recommend for anyone.
There were multiple fights that the staff did nothing about and some of the staff treated us terribly, other than that my stay was pretty good. Mr Luis and mrs jabrea were the best and really helped me on my journey.
Is isn’t person account. My name is Dustin. And in 2011 I was sent here for suicidal attempt and a temporary detention order was issued by a judge meaning you can’t leave until doctor’s approve and release you from the facility. I wanna …
I’m a medically disabled combat veteran. I was sent to the ‘Military Ward’ for inpatient treatment at Poplar Springs Hospital for 2 weeks back in spring 2013 for combat-related Post Traumatic Stress Disorder (PTSD). I also have Bi-Polar …
That place kept me there for 6 days under tdo. I was in the unit that was only allowed to eat with the PTSD soldiers I seen no fights but heard of them. To say the least at least they let us smoke there but it was useless
Awful place bc they dont respect the patients or family members. My sister was admitted bc she threatened to kill my unborn brother and they are discharging her home again and putting the family in danger. Eventhough she has already killed two babies. All they worry about is money.
The staff are very rude and are disrespectful and not properly trained and hit the kids and abuse them i was hit once by the residential manager mr stevesons it is not a nice place so try to refrain from sending your kids there
These pictures must be a joke. The people here are sick, and the federal presence is disgusting. In terms of food, it’s ok, and the sleeping area is alright. They lied about what medication they were treating me with and the psychiatrist …
From trying to obtain info on a patient, then being told about care of that patient BY ANOTHER PATIENT, I understand that Nursing Staff are NOT CARING OR HELPFUL OR DOING THEIR JOB!! Patient has diabetic feet and turning colors, and Staff DID NOTHING TO HELP!!
Poplar Springs nurtures and treasures the spiritd thd and wills of those of us with mental illnesses and shows dignity and respect to allowing patients to find their own WAY and thus empowering our spirits. Staff is gentle, observant, …
This is the best place for youth. Mrs.Jabrea and Mr.Luis are the two best staff I’ve ever met. They caused me to have a good experience here. It’s not the cleanest place ever but the staff and doctors are amazing. Ever since the doctor put …
I would not recommend this for anyone’s loved one to go to. My friends son went here and he didn’t get the help he needed. Some of the staff lack people skills…including the case worker that dealt with her son. Not a good place…do your research to find a better one for your loved ones.
I only give 1 star because “0” is not an option. I was “incarcerated” here some time ago and when released, I was sent to psychological rehabilitation with someone else’s records, which I have retained for obvious reasons. The “Judge” told …
This place was amazing I have been through a terrible life story back to back events happen to me this place helped me with suicidal ideations & substance abuse / alcohol. Some of the staff are okay but others are bullies and controlling .. but it’s nice that we get to go out and do things on outings I do still appreciate this place
If I could rate it zero stars I would. This facility is a joke. If anything, you’re leaving 10,000 times worse. In the adult acute section, you get about 45 seconds with a psychiatrist a day and you never see a therapist. The nurses are …
This place is a money grab. Will keep you longer than needed to milk your insurance. At over $1,800 per day !! Good luck getting your meds straight after you initially run out. No communication between departments. Avoid at all costs.
Is management of this hospital blind or deaf can they not see people crying we drove 3 hours came here waiting two hours try to get to see our son but this criminal center does not allow you to see your family member. If you hate you family member definitely this is the place for you.
I don’t know why all the other reviews are so negative. I was there for a week and it was pretty cool. Missed school for a whole week and it was worth it! Only downside was that we were locked out of our bedrooms until a certain time in the evening. Also if Ricardo still works there tell him I said hi!
Bad basically they don’t care about patients only about money and or insurance the staff need to learn patient relation a little bit before they are hired and also I have been lied to several times about my insurance when I really needed …
A breeze.. You eat good u get snacks. They get you back on meds. If you behave your fine.If you act up 2 big Guys take you away to a secure pod so behave eat, sleep take your meds and make new friends The nurses have a tough job so make …
I personally went here years ago back when I was in high school. They gave me the equivalent to an upper and downer antidepressant on the same day I was supposed to leave. I remember arguing with the nurse because I knew what would happen. …
My boyfriend was there on military, unit is great by the way. Amazing staff. However the guy that picked him up was on his phone the entire time, talking and texting. He told me the guy swerved a couple of times. Even almost hitting a car …
While I was there I had to deal with a lot of homophobia and transphobia, staff were rude besides Mr.Luis and Mr.Matt. They didn’t care about people’s well being and would treat us badly. One of the staff said some transphobic stuff to one …
Terrible place for anyone to have the displeasure of being a patient or a loved one of a patient. The staff is lazy but disguises the laziness as HIPAA privacy laws…the patients are all worse off than when they go in. Guaranteed return to …
Horrible, Ms.Charlea only cared about her favorites and when on suicide watch she physically wont look away while using the restroom which i know is a rule but like please some privacy would be nice, not only that but she triggered trauma one to many times.
If I could give them zero stars I would. The staff as a whole is AWFUL and RUDE at best. No one knows what the right hand is doing and they are very unorganized. I wouldn’t entrust my child with them and I have only spoken to the secretary …
I was there for a week after CCCA transferred me there in fear of them being sued for what happened last time I was at CCA . To be honest I would of rather been at CCCA . While I was at there acute program , I was overdosed with a …
Please don’t consider this hospital for yourself or your loved ones. I’m usually wary when people say hospitals are only interested your insurance money but this hospital is the poster child for uncaring and money hungry. During my stay, …
Most of the night staff is abusive and negligent to the patients, i received severe mental trauma from my experience there almost a year ago. Lot’s of discrimination, and the only people that actually seemed to care were a couple of the day …
PLEASE DO NOT BRING YOUR CHILDREN TO THIS FACILITY!!!… my son has been hearing voices. He stayed for a week and was given a prescription for risperidone until his appointment with his psychiatrist. The attending doctor here, Siddqui, only …
The pictures shown on the website are not accurate. This place looks like a crack house and smells like urine. People are beating each other up daily and getting hurt daily. This facility should not be open for business. It is beyond unsafe …
I am a military retiree who served in several of our country’s areas of conflict. I have been diagnosed with PTSD and I have a history of substance abuse, and experiencing feelings of guilt, anger, and suicidal ideations. I spent time in a …
I have read the reviews of this hospital and am very sad to here that it has gone down hill. As a 9 year old quite a few years ago, early 1980’s. I had some of my best memories there. I was actually the first non teenage girl they ever …
Go to do what you got to do to get out of the place.. only thing I want is info on the friends I met inside the place.. is there a way I can get info on people who was discharged so I can check on them and talk to them please? Don’t want to leave a horrible review I needed the isolation but not this facility 😡 …
I honestly believe this hospital should be shut down. It was much more harming to go to there for my symptoms. There was screaming, fights, and a strong disconnect between staff and patients. The medicine was suspect and there was false …
They not only ignore patients and their requests for medical help, they actively bully patients and accuse them of lying and belittle their personal lifestyle choices like food preferences. I can’t believe these people actually still have medical licenses. If you care about yourself or your loved ones GO ANYWHERE BUT HERE.
This place is a joke. When I would ask for help they were do not think they would just sit there because they have no way to do anything.There are so many staff there that just sit there and watch stuff happened. When I would get my …
I was a resident here when I was a child about 14 years ago. It is a very abusive place to be. The staff members at the time were very ghetto and ignorant for the most part. Some of the staff really wanted to help you. I was lost as a kid …
My child was there because, he threatened to harm himself. The absolute worst place and no more than a prison. He was attacked by another child when there was no supervision and to add insult to injury, I was waiting on him to meet with …
I just recently got out (4 days ago) and it was the worst time of my life. The first day I was there one kid tried to fight me twice. Another Kid was always punching holes in the wall (which are only covered up my wood planks). And when a …
Just another former victim I mean patient with ptsd from tenure as a youth. Staff and patient assaults are common, there was almost no interaction with doctors. Please read the negative reviews PLEASE find another option for yourself or someone you care about.
We sent our teen here and she ended up in resid3ntial ( she needed) it. The staff is awful with the exception of an amazing therapist. We didnt get calls when she hurt herself, meds was a joke…she suffers from ptsd and self harming.. the …
I was here in 2015 for 7 days, I think. I was under a TDO and I got there really early in the morning and they took hours to finally get me onto the adolescent unit. I saw a lot of fights. I think I counted 11 fights in the 7 days I was …
most people wont rember me but ive had the worst time there the only good thing from it was meeting old freinds, sasha, riley, patric my only freinds and they wernt treated well either, verry dissapointing.
Had a horrible experience here, upon my arrival people were on me like leeches, multiple females wanted to fight me. I got into two fights, staff did nothing. A female bit me in front of staff and all they said was “Did she break skin” …
Nothing it was a horrible place to work! Management does care about the condition of the unit, you never see management they are always in meetings but still nothing gets done. The manager over the unit will do evaluation on you with out …
Poplar Springs Hospital is a golden nugget for the state of Virginia as well as for the entire region. Leadership and front-line staff at Poplar have cemented professionalism and compassion into their overall workflow cadence. …
If I could award this place 0 stars, I would. I had a short stay here a year ago and it was the worst experience I could have had. It was extremely uncomfortable in every aspect. You are locked out of your bedroom from 7am to 9pm every day …
Some of the staff was nice but some treated patients as annoying people. One of the patients was seeing things and they told her to go to her room anyway . Not much supervision. And not the cleanest……the food was amazing though and the snacks were great .
They call themselves a hospital but really it is a detention center with pills. The rules constantly change depending on which staff member you speak to. They would not give me any information about the care of my loved one. They hide …
I spent four days there as an adult. I was sent there over 100 miles from my home because there wasn’t a closer bed. I was there for three days until the “hearing” (joke) before I even knew why I was there. “Inability to care for myself”. …
As I write this review I wait in my car for these doctors to get in contact with me again. They would prescribe paliperidone and immediately needs “prior authorization.” I understand there are a lot of insurance hoops to jump thru, but let …
I was forced to stay here years ago as a minor, and I still have nightmares about this place. The staff were vicious to the minors, openly mocking and insulting us, making fun of whatever reason we were there for. I was forbidden to leave …
I was a patient for a week and honestly this is the worst facility I’ve ever been to. I was assigned Dr. Simon, who consistently didn’t listen to a thing I said and ignored when I had input for my own treatment. I was lied to multiple times …
This place was awful in every way. Staff was extremely rude & spent the majority of the day watching tv. No real therapy at all. I asked to be discharged within 2 days. And I left. The place was filthy and extremely outdated. I beg you never go there. Do your research & read the reviews. God awful. Can’t say that enough!!!!
I stayed here a few years ago because they had the only open bed nearby. I would have had better results from talking to a wall about my feelings. The building was poorly maintained, there were not enough activities to stay entertained, and …
The staff on the military unit were amazing, Tracy, Stacy, Paula, Opel, Will, they were all great. There are a few other who were great as well. The treatment however was repetitive and open ended, they took all my issues out of the box and …
peers were fantastic. staff were rude not all but most.
Food was always cold but edible.they didn’t really help because it’s not like they can change your life outside of there. Only terrible thing was they didn’t …
This place was unfortunately the only place that had space for my daughter. I warn you now, they do not treat the children, they manage them. That’s all they’re paid to do. When my child moved to a residential facility they had to treat her …
Let me start this off by saying, I am a real person. Poplar Springs DID NOT pay me for this review! I just want to give my honest opinion and unbiased review of this facility. My daughter was admitted to Poplar Springs because she said she …
This place is a joke! There are no Hippa privacy . Doctors and staff talk about other patients and their conditions in front of anyone. I guess they think the patients are deaf or really out of their minds. There is no consistency in any …
My daughter was in here for 5 days. I was not happy at all with the treatment they provided. All they basically did was give her medication. I could not get the doctor to talk to me at all about the treatment they were doing nor about …
just recently got out of this place.. I wouldn’t recommend anyone to go there.. some of the staff are okay. but, the place is a joke. the restraints are terrible, they do treat you like you are just greedy little military children.. if you …
Can I give this place no stars? This is a horrible place to go if you really need help. The lack of empathy and caring is scary. I’ve never felt so invisible and my needs so unattended to. I think some of the staff tries but there isn’t …
I’m an adolescent case manager for a CSB and one of my client’s was admitted there. I called both numbers provided and allowed them to ring for over a minute without anyone answering. One of those numbers is also listed as being a crisis …
100% is using patients and making excuses to keep children longer than medically necessary to make money. After 96 hours patients will still not have proper evaluations to determine proper treatments. The staff is a total embarrassment to …
do you see the other reviews? this is a horrible place to be when you’re already having a hard time. they don’t talk to you and never pay attention to you or the other people. they just put you in a room with all the other people and most …
They had some rude staff and some nice staff but overall it was a good experience. The food was actually nice there. Ms. Sheila, Ms. Courtney, Ms. Heather, Ms. CiAsia, Mr. Frank, Ms. Laura Ann, & Mr. Ian were all nice staff members.
I went here for about 4-5 days, the only thing that got me through was friends, the staff are forced to ask generic questions at the beginning of the day and the end of the day, the rest of the time you’re shoved in a room with a tv with …
I have been here twice once in 2010 an again in 2011 food was good really enjoyed it and the bball court. Met a few really nice people here whom I’m still friends with to this day however one killed himself mental illness is a hard battle. I hope I never have to go back but is a good place and it will help you.
There were only 2 staff members that were nice and treated patients with respect and provided the care they needed. All the other staff were rude and acted very annoyed anytime a patient needed assistance or attention. One of the patients …
No stars this place is not fit for a dog they are unclean unsafe they lie about your mental health and make you seem crazy to occupy bed space especially if you have Medicaid I recommend the news cast do an on-site story this builds …
Just from personal experience. I was a patient here back in 2016 and this place was absolutely awful. There was a fight EVERY SINGLE DAY and the staff members barely did anything to split the fights up. There was no effort. Someone always …
I felt like a neglected dog. They treat you so bad this one nurse told us that we don’t deserve respect to us or our sleep Bc we are at a mental hospital for “discipline”. She yelled at all of us for no reason and she told all of us that we …
This place did more harm then good, I went there when I was 17, I was not helped with abuse that was going on at home, and I was ignored when I had concerns about meds. I still have nightmares and PTSD from this place, it left me more …
If you care for your loved one you will get them out of this so called hospital and/or never let them be taken there. My daughter was there for ten days and for her it was hell. She was verbally abused by the staff who also allowed the …
The place was very dirty, and some of the staff would literally sit there and argue with the kids. The food was literally so disgusting, even one of the staff said prison food was better. Even though it wasn’t a very clean place, I met …
Not safe and there was no real supervision. Really turned out to be a traumatic experience for me. I went to eight other placements after Poplar and never encountered one as horrible as this one. Please consider a different placement for …
I went to this mental hospital back in April 2021. Do NOT send you kids here please don’t. They don’t give you the help you need. The pain and suffering I went through when I was in there is unreal. I got threatened and many other things. …
They are not bad. A kid I was in timeout with got his tooth busted out on the toilet from a staff restraining him around 2000. He was suspended but that is the main bad thing I can think of. They would sometimes get too rough restraining people. Solid program though other than that.
I voluntarily admitted myself for just over a week. During that time, I was repeatedly woken up in the middle of the night by staff having loud arguments, was not allowed into my room even to grab the laundry I was required to bring out, …
Once upon a time I worked here, and came home depressed over the fact we basically incarcerated the mentally I’ll rather than HELP in any sort of way. …
Poplar Springs Hospital 🏥 is actually pretty phenomenal!!! People who have issues clearly must learn attitude adjustments. It is, what it is, and I love ❤️ it. The facility is very nice. It is very beneficial for many who need help. The …
Honestly, I wouldn’t trust these reviews. I came to this facility for a week. The atmosphere was very calm and collected. The staff in this facility will be nice to you and work with you but only if you are willing to be nice and put in the …
They need a stronger leader that can acknowledge the mistakes and fix the wrongs. There are definitely some staff that make the patients look like angels. Also have managers / supervisors in roles based on factors other than their knowledge …
This place is HORRIBLE! My daughter, who is a minor, just spent a week here. We were not allowed to visit, because of COVID. The hospital is 3 hours away, so that allowed my daughter to hopefully focus on her mental health. WRONG. The …
i came here in 8th grade, years ago.. i had a horrible experience. first off, the staff members will curse at you and call you all kinds of vulgar words. there is no professionalism whatsoever. i was scratched in the face by a woman and i …
Complaints:
1) Psychiatrist, Dr. Omara, hardly listened. Prescribed me medications without my mother’s consent/knowledge for binge eating after telling him I would restrict …
Charkia was the best and so so sweet and helpful. The rest(exception of a few)…ESPECIALLY nurse Sherri was awful.Nurse Sherri victim blamed me multiple times and always made the situation my fault even if i was across the room minding my …
Doesn’t deserve a 1. It is an abusive place, violence out of control, was thrown against wall and nothing was done to patient nor reported to doctor, doctors do not listen, staff overly abuse use of injections, CEO does not care and did …
I came back a second time in May of 2021 and it didn’t change one bit. The staff were transphobic, they locked us out of our rooms, and wouldn’t even allow visits. If you need mental help or know someone else who does, send them to Snowden. Btw if any of you were patients there at the same time as me my Discord is JKR414#4647
PLEASE READ. IT LOOKS LONG BUT REALLY ISNT THAT LONG. The nurses made fun of people because of tics and gender, they also yelled swears at children and screamed at people. The food they served was horrendous and they didn’t let me get even …
I’m so upset to see all these negative reviews. I was checked in in crisis back in 2011 (7 day hold)!and had a wonderful experience. They helped me so much and the food was was amazing. I considered checking myself …
Was there in 2012, experience wasn’t too bad I was unruly and there was quite a few fights while I was there. The nurses back then had their best interests for the patients sometimes. The school system there was good. They needed a better security other then a gate cause I did escape there one time.
This place took me out of a deep hole. The staff is extremely caring; I met some incredible and uplifting peers. I worked with a psychiatrist daily, as well as having multiple group therapy sessions and activity therapies. I worked through …
I just recently got back from here and.. The food is horrible. The shower pressure is so high it makes your skin red. As soon as I came home my eczema came back. There were always fights and people crying. The staff doesn’t help. The rooms …
I believe that the team at Poplar Springs are there to help to you.
But it lacks leadership. The first time I arrived at Poplar spring there were only techs on my floor. …
Charkia was one of the better techs. You could tell she genuinely cares about the patients. HOWEVER: Dr. Simon is the WORST!!! She messed up my medications and caused me to come home feeling much more emotionally unstable than I was coming …
the staff are really rude and do nothing to help you. i was having a mental breakdown when i was there and the staff laughed at me and made me feel worse about myself. when i was having the mental breakdown they said “why are you doin all …
Working staff of Poplar Springs is unprofessional with exception of a few. Place is dirty and loud. It was difficult to sleep since night time staff was ignorant enough as to play music and talk loud all night long. However, therapists were …
Told us my nephew would have a ride back home 6 hour drive the day of release they call my wife to tell her he needs a ride home and has to be there before 12. They could have let us know before the day of.
This facility is not based on patient care. This was an easy was a way for my parents to keep me locked in inpatient until I turned 18. Only I discharged 3 months before my birthday to find out i wasnt going home anyway it was another …
I was a patient in the military unit for an anxiety/ptsd disorder. I arrived on a Friday evening and throughout the weekend I saw a psychiatrist who didn’t place me on any medications even though I requested to be an on a low anxiety …
The staff is very unperfessional. They don’t help you with anything while you are there. Patients have to be up between 6:30am and 7am for the day. They don’t allow you to go back to your room if you get tired during the day. And they only …
awful staff. extremely rude. i had a family member there and was reaching out to staff and when i was in the middle of talking she talked over me to talk to other staff members about what they were having for lunch or put me on hold while i …
This place would only work for you if you had absolutely no where else to go. I struggle with depression and anxiety and needed professional in-patient treatment. I got sent here because it was the only place we could find with a bed for …
i went to this facility in march of 2022, please do not send your kids here, many of the staff don’t know what they are doing, only a few staff there actually try and help their patients, like Mrs. Ira and Mrs. Lorrita. I had been cussed …
My Granddaughter was held hostage at this facility. They put her with individuals that tested positive for Covid-19. She was forced to keep the same clothes on for four days they wouldn’t allow her to shower or clean herself. Locked in a …
Can I give half a star and that’s only because the couple that transported him home were lovely and that’s where the good ended (except for the fact he was no longer a patient there) This place is an absolute cluster and I’d advise heavily …
My adopted granddaughter has been admitted numerous times here since she was an adolescent. She has always been treated with the utmost care by the treatment team and staff. You have to take in to consideration that each person is in crisis …
I was just going through my things straightening up when I came across my journal 3 years ago from my stay here. Decided to look the place up and I see nothing has changed. The staff is extremely unprofessional when dealing with the kids. …
Parents do not send your kids to this Facility. My daughter is currently there. The facility is not trustworthy. The vulgarity I constantly hear in the background is unbelievable. My daughter called me asking why did I send her there. I …
I went in here voluntarily in December of 2021, to this day I still have flashbacks about that place. Never take ur kids here for help. The staff and nurses treated me and the other kids in there like we were animals, stuff was constantly …
My son was sent there when he was sent home he was worse then when he went there. They told me he was a new man.Yes one who’s mental health was twice as bad.So wrong you would put our family at risk by sending him home in that condition.
This place was awesome. Got the help that I needed and the staff really cares! I would recommend this place to anyone going through troubles. I would say the place needs more for the nurses and techs that got to hold that place down when so short handed. Thank y’all for helping me!
****This low rating has ABSOLUTELY nothing to do with the Military Unit! Dr. Elliott and staff are super caring and attentive for all patients that enter the unit from Admissions, Treatment, Patient care, Therapy and Discharge. Please keep …
*I attended this facility and it was a terrible experience. The place was dirty, a lot of the nursing staff was rude and disrespectful, one nurse calls your medicine out loud for everyone to hear, a few of the techs would look at you like …
This place treats patients with irritation and anger. My stuff was in my room but they would not let me get it upon leaving, and they handed me my room mates dirty clothes. They told my mom they’d send 95 dollars to compensate for stuff …
Receptionist who was answering calls on 9/13 at 6pm was really rude. We were asking about the process and she literally hung up on me mid-sentence. Families who are trying to get into contact are already scared and hurting and shouldn’t be …
The hospital is severely understaffed. There is one bathroom for 30 patients to use, which is cleaned once per day. Hygiene time has been taken away permanently. No activities for patients. So the patients pace back and forth or stare at …
DO NOT even bother with this place.
They won’t even give you your stuff back, they will let everyone else use your stuff and lie about it when they FINALLY mail it back to you months later. Please …
If you want to come out worse than how you came in this is the place to go! Intake staff also stole my credit cards out of my wallet when i dishcarged. Nearly didn’t get my own belongings back. Staff screams at you- again, SCREAMS at you …
Very sad! Big joke! This place claims to be a mental health/substance abuse hospital. In less than 7 days they decided to release my son that was admitted there while suicidal and addicted to crack. They’ve done little more than feed him. …
I really hated this place. It doesn’t make sense as to why you go there for your mental health and while youre there they force it to get worse. Most of the staff as of now (I left around a month ago) are horrible. They provoke you, and …
I went here as a child the first time the males hit the females and will steal your stuff very traumatizing as a adolescent to be in there the second time wasn’t that bad it all depends on what time you go in
Deplorable.
Everyone needs a little perspective
Horrible
The staff was awesome
place was dooky 💀💀 ❤️❤️❤️❤️ …
Helps the community with their pro lems
I found the staff and program to be excellent.
This place did not help the staff hit kids and cussed at them
DONT GO !! IT WILL MAKE YOU WORSE!! i wish i could give this place 0 stars
Has really helped my granddaughter alot I really see the change in her
TERRIBLE EVERYTHING DONT LET YOUR CHILD GO HERE !
This place is absolute hell. Food is awful.
Kinda terrible. The staff wasn’t nice, the food wasn’t pleasant. It doesn’t help.
Some staffing issues and lobby wait times are too long. 1 hour++
Do not go here. This place has hurt more people than it’s assisted.
Bad lasagna and made me watch the smurfs movie also
I would leave zero stars. Needs alot of work.
Everything about this place is terrible from when they answer the phone to dealing with patients ! I hate this place , it seems dating campus for people with mental health issues
Someone need to admit Akeeondra Davis of Chesterfield VA she’s stalking a celebrity on social media and had threatened him and his whole family
Insurance fraud for sure, do not suggest going they will milk your insurance
It was terrible I got worst here also the food is terrible and most of the staff are rude and don’t help you
My brother was sent here and they won’t tell us anything or let anyone talk to him. Now they are saying he isn’t there and no one knows were he is.
Was wondering if they have visiting hours when you trying to see someone who’s in there?
Terrible just no. Don’t bring your kids here.
I didnt go here personally but I know someone that almost died the first night they were there and the staff is mean to the patients.
I love the staff and this place
Go Figure I begged pleaded my doctor s called several times and they turned me down everyday for a week because I’m a diabetic…bad when a mental hospital turns down a person in need especially a United States Marine and veteran of 2 wars
Places is very horrible you can smoke you get cigarettes staff will give you to smoke i I don’t know why health department let them do that I never tell anyone to go states of va should look into
The staff was amazing , and i met spme awesome people but im going to do everything in my power NEVER to go back .
It was horrible . Only a few staff were nice rest of them rude as hell and I was traumatized by the things I saw . No groups hardly and building was junky and ac was running in the middle of winter !
This is Cabriana what I like about the hospital is you got to meet different staff and friends but what u didn’t like about the place is that you could do what you want to do but I would come back just to mess with the staff it was a fun experience and it could be boring a times
This place wasn’t that bad but the kids there are immature and like starting fights some of the staff hit the kids and they don’t help you they just send you there to be watched and put on meds even if you dont need them
This is a funny place indeed all the 1 star reviews and the owner responds to most of them its so funny
They took my shoelaces
I think the it was ok.. the staff were great but I had to fake it to go home. I am more aggressive now than before
I just want to thank one of your physiatrists Adrien she was extremely helpful and thorough.
Completely horrifying, people there were crazy and staff did not do jobs place was very messy and awful I am upset thinking about. Food was good, but that’s it never come here you won’t regret it, it is horrible
Could’ve been better in my opinion but some of the staff were petty and I didnt feel like I got the treatment I needed
Got treated like an inmate, I was in the girls unit and multiple girls kissed and staff did nothing, was very uncomfortable, boys were also transferred to the girls unit, food sucked I don’t think eggs are supposed to be soggy but poplar springs has soggy eggs.
I was a patient it was okay like when i’m at school or doing something i get flashbacks and I broke my right thumb and it always aches when I think about the place It was a traumatic experience I was so happy to get out of boys RTC I saw so many fight restraints that putting choke hold this place needs more then Mr. Ryan’s help
Finally a place where they actually care..If it wasn’t for one of the techs named Keisha I wouldn’t be on this earth anymore..I’ve been to several different places like this and this was by far the best experience I’ve had..thank you to …
TERRIBLE PLACE I was a teen there and all I did was get worst I had to become a outpatient for how bad it was.There was only one good nurse and the only thing good about that place is the group.
I THOUGHT THIS WAS A BEHAVIOR CENTER. TO HELP TROUBLED MINORS IT IS A PSHYCWARD FOR GROWNUPS NOT MINORS IM SO HAPPY I DID NOT SEND MY SON HERE AND NEVER WILL IF ANY ONE EVER HURT MY SON I WILL SUE THEM TO THE MAXIMUM PUNISHMENT THANK YOU ALL FOR YALL REVIEWS
Not a bad place I had fun in the mist of my pain but life better now had to let go of somethings
In my own opinion i was only there for one day and they do not care about you they will give you 3 group therapys each day and they will ask you the same questions each time and it dosnt help they dont teach you anything they joke about …
the staff were mean and cruel. they used excessive force in restraint (and i wasn’t even restrained) they treated us like a military fort. don’t send your children here. instead, look at VTCC in Richmond, VA.
Communication is the absolute WORST!!!!!!! Nurses are so RUDE answering the phones, couldn’t get any info on what was going on with my sister. NEVER NEVER NEVER NEVER AGAIN!!!!!!
Hade very good food very nice staff best placement I ever been to really good place I was in 1 north
Absolutely terrible service, I got no help at all and a 12 year old female patient got attacked by a 17 year old male patient
i would give zero stars but its not an option i got out last night and oml never have i been to a hospital that does literally nothing the only staff that made the stay bareable was ms.kristen mr.ricardo mr luis mr matt mr damien and mrs …
I have a loved one here and by what ive heard this place is not where anyone should be placed or go to for mental help. They dont tell yo what meds your on or dont express any care for their patients. This is truly sad cause people turn to places like this for real help and cant get it.
They mistreated me so bad. NEVER go to this place. The staff is absolutely so disrespectful and the place is DIRTY.
Very Good Place the Military Unit is very good 👍 …
it wasnt very clean and we couldnt be in our rooms durin the day but i did make good friends and the staff was nice
worst experience of my life… made everything worse. i never actually tried to commit until i finally got out of this place. Do Not go here ever
I just left poplar springs and im glad I did this place was awful,only one nice nurse not to mention the fact that it made me less mentally stable
I have been here alot of times and I was treated greatly. The staff was super supportive and the doctor actually listened to me. I love the food and finally thanks to this place I am in recovery.. THANK YOU
Was beaten by staff when i was a resident back in 2000 my time there still haunts me to this day and because of that I have ptsd I hope no one sends there kids or even adults there.
Great facility! Love the Military program!
When my daughter left Poplar Springs she was significantly worse. She was there 9 days and it was a major mistake. For a kid suffering from a traumatic experience, this only served to add more trauma to existing trauma. Do not send your kid there.
They are very unprofessional. The front desk staff has no information, the way the phone privileges work is unorganized, and the doctors spend little to no time with the patients. Each time there is a call to the adult unit either no one answers or a different patient picks the phone up.
The Lady at the front desk is very rude and couldn’t help me with anything. I want asking for information on anyone so that is unacceptable. If you are a receptionist you should know who to direct me to. Or at least try to be helpful instead of clueless about the place you work at.
I just left a few hours ago I definitely do not recommend SOME of the staff was great the rest were rude . I did not get any help , dr.amara was a good doctor though . I got worse there I was never this depressed
It’s been years but this place really wasn’t a good place. The floors were dirty and the staff was not nice at the least. Doctor’s there didn’t have much time and are medicine pusher’s. Food was ok if I remember right it was buffet style.
This place is really depressing does not make you feel any better than when first brought in. Came to pick up a friend took over an hour for them to bring him out. Staff is extremely unhelpful very poorly run. Definitely understaffed needs many changes to be made. Very disappointed with facility. Would not recommend for anyone.
There were multiple fights that the staff did nothing about and some of the staff treated us terribly, other than that my stay was pretty good. Mr Luis and mrs jabrea were the best and really helped me on my journey.
Is isn’t person account. My name is Dustin. And in 2011 I was sent here for suicidal attempt and a temporary detention order was issued by a judge meaning you can’t leave until doctor’s approve and release you from the facility. I wanna …
I’m a medically disabled combat veteran. I was sent to the ‘Military Ward’ for inpatient treatment at Poplar Springs Hospital for 2 weeks back in spring 2013 for combat-related Post Traumatic Stress Disorder (PTSD). I also have Bi-Polar …
That place kept me there for 6 days under tdo. I was in the unit that was only allowed to eat with the PTSD soldiers I seen no fights but heard of them. To say the least at least they let us smoke there but it was useless
Awful place bc they dont respect the patients or family members. My sister was admitted bc she threatened to kill my unborn brother and they are discharging her home again and putting the family in danger. Eventhough she has already killed two babies. All they worry about is money.
The staff are very rude and are disrespectful and not properly trained and hit the kids and abuse them i was hit once by the residential manager mr stevesons it is not a nice place so try to refrain from sending your kids there
These pictures must be a joke. The people here are sick, and the federal presence is disgusting. In terms of food, it’s ok, and the sleeping area is alright. They lied about what medication they were treating me with and the psychiatrist …
From trying to obtain info on a patient, then being told about care of that patient BY ANOTHER PATIENT, I understand that Nursing Staff are NOT CARING OR HELPFUL OR DOING THEIR JOB!! Patient has diabetic feet and turning colors, and Staff DID NOTHING TO HELP!!
Poplar Springs nurtures and treasures the spiritd thd and wills of those of us with mental illnesses and shows dignity and respect to allowing patients to find their own WAY and thus empowering our spirits. Staff is gentle, observant, …
This is the best place for youth. Mrs.Jabrea and Mr.Luis are the two best staff I’ve ever met. They caused me to have a good experience here. It’s not the cleanest place ever but the staff and doctors are amazing. Ever since the doctor put …
I would not recommend this for anyone’s loved one to go to. My friends son went here and he didn’t get the help he needed. Some of the staff lack people skills…including the case worker that dealt with her son. Not a good place…do your research to find a better one for your loved ones.
I was force here because that State of Virgina unlawfully from Flase Fact inwhich they Believe “I was unable to take care of my Self” …
I only give 1 star because “0” is not an option. I was “incarcerated” here some time ago and when released, I was sent to psychological rehabilitation with someone else’s records, which I have retained for obvious reasons. The “Judge” told …
This place was amazing I have been through a terrible life story back to back events happen to me this place helped me with suicidal ideations & substance abuse / alcohol. Some of the staff are okay but others are bullies and controlling .. but it’s nice that we get to go out and do things on outings I do still appreciate this place
If I could rate it zero stars I would. This facility is a joke. If anything, you’re leaving 10,000 times worse. In the adult acute section, you get about 45 seconds with a psychiatrist a day and you never see a therapist. The nurses are …
This place is a money grab. Will keep you longer than needed to milk your insurance. At over $1,800 per day !! Good luck getting your meds straight after you initially run out. No communication between departments. Avoid at all costs.
Is management of this hospital blind or deaf can they not see people crying we drove 3 hours came here waiting two hours try to get to see our son but this criminal center does not allow you to see your family member. If you hate you family member definitely this is the place for you.
I don’t know why all the other reviews are so negative. I was there for a week and it was pretty cool. Missed school for a whole week and it was worth it! Only downside was that we were locked out of our bedrooms until a certain time in the evening. Also if Ricardo still works there tell him I said hi!
Bad basically they don’t care about patients only about money and or insurance the staff need to learn patient relation a little bit before they are hired and also I have been lied to several times about my insurance when I really needed …
A breeze.. You eat good u get snacks. They get you back on meds. If you behave your fine.If you act up 2 big Guys take you away to a secure pod so behave eat, sleep take your meds and make new friends The nurses have a tough job so make …
I personally went here years ago back when I was in high school. They gave me the equivalent to an upper and downer antidepressant on the same day I was supposed to leave. I remember arguing with the nurse because I knew what would happen. …
My boyfriend was there on military, unit is great by the way. Amazing staff. However the guy that picked him up was on his phone the entire time, talking and texting. He told me the guy swerved a couple of times. Even almost hitting a car …
While I was there I had to deal with a lot of homophobia and transphobia, staff were rude besides Mr.Luis and Mr.Matt. They didn’t care about people’s well being and would treat us badly. One of the staff said some transphobic stuff to one …
Terrible place for anyone to have the displeasure of being a patient or a loved one of a patient. The staff is lazy but disguises the laziness as HIPAA privacy laws…the patients are all worse off than when they go in. Guaranteed return to …
Horrible, Ms.Charlea only cared about her favorites and when on suicide watch she physically wont look away while using the restroom which i know is a rule but like please some privacy would be nice, not only that but she triggered trauma one to many times.
If I could give them zero stars I would. The staff as a whole is AWFUL and RUDE at best. No one knows what the right hand is doing and they are very unorganized. I wouldn’t entrust my child with them and I have only spoken to the secretary …
I was there for a week after CCCA transferred me there in fear of them being sued for what happened last time I was at CCA . To be honest I would of rather been at CCCA . While I was at there acute program , I was overdosed with a …
Please don’t consider this hospital for yourself or your loved ones. I’m usually wary when people say hospitals are only interested your insurance money but this hospital is the poster child for uncaring and money hungry. During my stay, …
Most of the night staff is abusive and negligent to the patients, i received severe mental trauma from my experience there almost a year ago. Lot’s of discrimination, and the only people that actually seemed to care were a couple of the day …
PLEASE DO NOT BRING YOUR CHILDREN TO THIS FACILITY!!!… my son has been hearing voices. He stayed for a week and was given a prescription for risperidone until his appointment with his psychiatrist. The attending doctor here, Siddqui, only …
The pictures shown on the website are not accurate. This place looks like a crack house and smells like urine. People are beating each other up daily and getting hurt daily. This facility should not be open for business. It is beyond unsafe …
I am a military retiree who served in several of our country’s areas of conflict. I have been diagnosed with PTSD and I have a history of substance abuse, and experiencing feelings of guilt, anger, and suicidal ideations. I spent time in a …
I have read the reviews of this hospital and am very sad to here that it has gone down hill. As a 9 year old quite a few years ago, early 1980’s. I had some of my best memories there. I was actually the first non teenage girl they ever …
Go to do what you got to do to get out of the place.. only thing I want is info on the friends I met inside the place.. is there a way I can get info on people who was discharged so I can check on them and talk to them please? Don’t want to leave a horrible review I needed the isolation but not this facility 😡 …
I honestly believe this hospital should be shut down. It was much more harming to go to there for my symptoms. There was screaming, fights, and a strong disconnect between staff and patients. The medicine was suspect and there was false …
They not only ignore patients and their requests for medical help, they actively bully patients and accuse them of lying and belittle their personal lifestyle choices like food preferences. I can’t believe these people actually still have medical licenses. If you care about yourself or your loved ones GO ANYWHERE BUT HERE.
This place is a joke. When I would ask for help they were do not think they would just sit there because they have no way to do anything.There are so many staff there that just sit there and watch stuff happened. When I would get my …
I was a resident here when I was a child about 14 years ago. It is a very abusive place to be. The staff members at the time were very ghetto and ignorant for the most part. Some of the staff really wanted to help you. I was lost as a kid …
My child was there because, he threatened to harm himself. The absolute worst place and no more than a prison. He was attacked by another child when there was no supervision and to add insult to injury, I was waiting on him to meet with …
I just recently got out (4 days ago) and it was the worst time of my life. The first day I was there one kid tried to fight me twice. Another Kid was always punching holes in the wall (which are only covered up my wood planks). And when a …
Just another former victim I mean patient with ptsd from tenure as a youth. Staff and patient assaults are common, there was almost no interaction with doctors. Please read the negative reviews PLEASE find another option for yourself or someone you care about.
We sent our teen here and she ended up in resid3ntial ( she needed) it. The staff is awful with the exception of an amazing therapist. We didnt get calls when she hurt herself, meds was a joke…she suffers from ptsd and self harming.. the …
I was here in 2015 for 7 days, I think. I was under a TDO and I got there really early in the morning and they took hours to finally get me onto the adolescent unit. I saw a lot of fights. I think I counted 11 fights in the 7 days I was …
most people wont rember me but ive had the worst time there the only good thing from it was meeting old freinds, sasha, riley, patric my only freinds and they wernt treated well either, verry dissapointing.
Had a horrible experience here, upon my arrival people were on me like leeches, multiple females wanted to fight me. I got into two fights, staff did nothing. A female bit me in front of staff and all they said was “Did she break skin” …
Nothing it was a horrible place to work! Management does care about the condition of the unit, you never see management they are always in meetings but still nothing gets done. The manager over the unit will do evaluation on you with out …
Poplar Springs Hospital is a golden nugget for the state of Virginia as well as for the entire region. Leadership and front-line staff at Poplar have cemented professionalism and compassion into their overall workflow cadence. …
If I could award this place 0 stars, I would. I had a short stay here a year ago and it was the worst experience I could have had. It was extremely uncomfortable in every aspect. You are locked out of your bedroom from 7am to 9pm every day …
Some of the staff was nice but some treated patients as annoying people. One of the patients was seeing things and they told her to go to her room anyway . Not much supervision. And not the cleanest……the food was amazing though and the snacks were great .
They call themselves a hospital but really it is a detention center with pills. The rules constantly change depending on which staff member you speak to. They would not give me any information about the care of my loved one. They hide …
I spent four days there as an adult. I was sent there over 100 miles from my home because there wasn’t a closer bed. I was there for three days until the “hearing” (joke) before I even knew why I was there. “Inability to care for myself”. …
As I write this review I wait in my car for these doctors to get in contact with me again. They would prescribe paliperidone and immediately needs “prior authorization.” I understand there are a lot of insurance hoops to jump thru, but let …
I was forced to stay here years ago as a minor, and I still have nightmares about this place. The staff were vicious to the minors, openly mocking and insulting us, making fun of whatever reason we were there for. I was forbidden to leave …
I was a patient for a week and honestly this is the worst facility I’ve ever been to. I was assigned Dr. Simon, who consistently didn’t listen to a thing I said and ignored when I had input for my own treatment. I was lied to multiple times …
This place was awful in every way. Staff was extremely rude & spent the majority of the day watching tv. No real therapy at all. I asked to be discharged within 2 days. And I left. The place was filthy and extremely outdated. I beg you never go there. Do your research & read the reviews. God awful. Can’t say that enough!!!!
It was an okay place to be. The facilities aren’t very clean, but the staff are all extremely nice and helpful. …
I stayed here a few years ago because they had the only open bed nearby. I would have had better results from talking to a wall about my feelings. The building was poorly maintained, there were not enough activities to stay entertained, and …
The staff on the military unit were amazing, Tracy, Stacy, Paula, Opel, Will, they were all great. There are a few other who were great as well. The treatment however was repetitive and open ended, they took all my issues out of the box and …
peers were fantastic. staff were rude not all but most.
Food was always cold but edible.they didn’t really help because it’s not like they can change your life outside of there. Only terrible thing was they didn’t …
This place was unfortunately the only place that had space for my daughter. I warn you now, they do not treat the children, they manage them. That’s all they’re paid to do. When my child moved to a residential facility they had to treat her …
Let me start this off by saying, I am a real person. Poplar Springs DID NOT pay me for this review! I just want to give my honest opinion and unbiased review of this facility. My daughter was admitted to Poplar Springs because she said she …
This place is a joke! There are no Hippa privacy . Doctors and staff talk about other patients and their conditions in front of anyone. I guess they think the patients are deaf or really out of their minds. There is no consistency in any …
My daughter was in here for 5 days. I was not happy at all with the treatment they provided. All they basically did was give her medication. I could not get the doctor to talk to me at all about the treatment they were doing nor about …
just recently got out of this place.. I wouldn’t recommend anyone to go there.. some of the staff are okay. but, the place is a joke. the restraints are terrible, they do treat you like you are just greedy little military children.. if you …
Can I give this place no stars? This is a horrible place to go if you really need help. The lack of empathy and caring is scary. I’ve never felt so invisible and my needs so unattended to. I think some of the staff tries but there isn’t …
I’m an adolescent case manager for a CSB and one of my client’s was admitted there. I called both numbers provided and allowed them to ring for over a minute without anyone answering. One of those numbers is also listed as being a crisis …
100% is using patients and making excuses to keep children longer than medically necessary to make money. After 96 hours patients will still not have proper evaluations to determine proper treatments. The staff is a total embarrassment to …
do you see the other reviews? this is a horrible place to be when you’re already having a hard time. they don’t talk to you and never pay attention to you or the other people. they just put you in a room with all the other people and most …
They had some rude staff and some nice staff but overall it was a good experience. The food was actually nice there. Ms. Sheila, Ms. Courtney, Ms. Heather, Ms. CiAsia, Mr. Frank, Ms. Laura Ann, & Mr. Ian were all nice staff members.
I went here for about 4-5 days, the only thing that got me through was friends, the staff are forced to ask generic questions at the beginning of the day and the end of the day, the rest of the time you’re shoved in a room with a tv with …
I have been here twice once in 2010 an again in 2011 food was good really enjoyed it and the bball court. Met a few really nice people here whom I’m still friends with to this day however one killed himself mental illness is a hard battle. I hope I never have to go back but is a good place and it will help you.
I went there I got treatment I needed everybody was so nice I literally loved it there
There were only 2 staff members that were nice and treated patients with respect and provided the care they needed. All the other staff were rude and acted very annoyed anytime a patient needed assistance or attention. One of the patients …
I give them 2 stars for the nurse not for dr
Adolescents unit dr they aren’t professional they are worst😔I am disappointed. …
No stars this place is not fit for a dog they are unclean unsafe they lie about your mental health and make you seem crazy to occupy bed space especially if you have Medicaid I recommend the news cast do an on-site story this builds …
Just from personal experience. I was a patient here back in 2016 and this place was absolutely awful. There was a fight EVERY SINGLE DAY and the staff members barely did anything to split the fights up. There was no effort. Someone always …
I felt like a neglected dog. They treat you so bad this one nurse told us that we don’t deserve respect to us or our sleep Bc we are at a mental hospital for “discipline”. She yelled at all of us for no reason and she told all of us that we …
This place did more harm then good, I went there when I was 17, I was not helped with abuse that was going on at home, and I was ignored when I had concerns about meds. I still have nightmares and PTSD from this place, it left me more …
If you care for your loved one you will get them out of this so called hospital and/or never let them be taken there. My daughter was there for ten days and for her it was hell. She was verbally abused by the staff who also allowed the …
The place was very dirty, and some of the staff would literally sit there and argue with the kids. The food was literally so disgusting, even one of the staff said prison food was better. Even though it wasn’t a very clean place, I met …
Not safe and there was no real supervision. Really turned out to be a traumatic experience for me. I went to eight other placements after Poplar and never encountered one as horrible as this one. Please consider a different placement for …
I went to this mental hospital back in April 2021. Do NOT send you kids here please don’t. They don’t give you the help you need. The pain and suffering I went through when I was in there is unreal. I got threatened and many other things. …
They are not bad. A kid I was in timeout with got his tooth busted out on the toilet from a staff restraining him around 2000. He was suspended but that is the main bad thing I can think of. They would sometimes get too rough restraining people. Solid program though other than that.
I voluntarily admitted myself for just over a week. During that time, I was repeatedly woken up in the middle of the night by staff having loud arguments, was not allowed into my room even to grab the laundry I was required to bring out, …
Once upon a time I worked here, and came home depressed over the fact we basically incarcerated the mentally I’ll rather than HELP in any sort of way. …
Poplar Springs Hospital 🏥 is actually pretty phenomenal!!! People who have issues clearly must learn attitude adjustments. It is, what it is, and I love ❤️ it. The facility is very nice. It is very beneficial for many who need help. The …
Honestly, I wouldn’t trust these reviews. I came to this facility for a week. The atmosphere was very calm and collected. The staff in this facility will be nice to you and work with you but only if you are willing to be nice and put in the …
They need a stronger leader that can acknowledge the mistakes and fix the wrongs. There are definitely some staff that make the patients look like angels. Also have managers / supervisors in roles based on factors other than their knowledge …
Everyone was so nice and they treated me like family if I ever have to go back this would be the hospital I would go to
This place is HORRIBLE! My daughter, who is a minor, just spent a week here. We were not allowed to visit, because of COVID. The hospital is 3 hours away, so that allowed my daughter to hopefully focus on her mental health. WRONG. The …
i came here in 8th grade, years ago.. i had a horrible experience. first off, the staff members will curse at you and call you all kinds of vulgar words. there is no professionalism whatsoever. i was scratched in the face by a woman and i …
Complaints:
1) Psychiatrist, Dr. Omara, hardly listened. Prescribed me medications without my mother’s consent/knowledge for binge eating after telling him I would restrict …
Charkia was the best and so so sweet and helpful. The rest(exception of a few)…ESPECIALLY nurse Sherri was awful.Nurse Sherri victim blamed me multiple times and always made the situation my fault even if i was across the room minding my …
Doesn’t deserve a 1. It is an abusive place, violence out of control, was thrown against wall and nothing was done to patient nor reported to doctor, doctors do not listen, staff overly abuse use of injections, CEO does not care and did …
I came back a second time in May of 2021 and it didn’t change one bit. The staff were transphobic, they locked us out of our rooms, and wouldn’t even allow visits. If you need mental help or know someone else who does, send them to Snowden. Btw if any of you were patients there at the same time as me my Discord is JKR414#4647
PLEASE READ. IT LOOKS LONG BUT REALLY ISNT THAT LONG. The nurses made fun of people because of tics and gender, they also yelled swears at children and screamed at people. The food they served was horrendous and they didn’t let me get even …
I’m so upset to see all these negative reviews. I was checked in in crisis back in 2011 (7 day hold)!and had a wonderful experience. They helped me so much and the food was was amazing. I considered checking myself …
Was there in 2012, experience wasn’t too bad I was unruly and there was quite a few fights while I was there. The nurses back then had their best interests for the patients sometimes. The school system there was good. They needed a better security other then a gate cause I did escape there one time.
This place took me out of a deep hole. The staff is extremely caring; I met some incredible and uplifting peers. I worked with a psychiatrist daily, as well as having multiple group therapy sessions and activity therapies. I worked through …
I just recently got back from here and.. The food is horrible. The shower pressure is so high it makes your skin red. As soon as I came home my eczema came back. There were always fights and people crying. The staff doesn’t help. The rooms …
I believe that the team at Poplar Springs are there to help to you.
But it lacks leadership. The first time I arrived at Poplar spring there were only techs on my floor. …
Charkia was one of the better techs. You could tell she genuinely cares about the patients. HOWEVER: Dr. Simon is the WORST!!! She messed up my medications and caused me to come home feeling much more emotionally unstable than I was coming …
the staff are really rude and do nothing to help you. i was having a mental breakdown when i was there and the staff laughed at me and made me feel worse about myself. when i was having the mental breakdown they said “why are you doin all …
Working staff of Poplar Springs is unprofessional with exception of a few. Place is dirty and loud. It was difficult to sleep since night time staff was ignorant enough as to play music and talk loud all night long. However, therapists were …
Told us my nephew would have a ride back home 6 hour drive the day of release they call my wife to tell her he needs a ride home and has to be there before 12. They could have let us know before the day of.
My own experience at this place? How about my multiple experiences at this DESTINATION. Hey, it’s me – Justice …
This facility is not based on patient care. This was an easy was a way for my parents to keep me locked in inpatient until I turned 18. Only I discharged 3 months before my birthday to find out i wasnt going home anyway it was another …
I was a patient in the military unit for an anxiety/ptsd disorder. I arrived on a Friday evening and throughout the weekend I saw a psychiatrist who didn’t place me on any medications even though I requested to be an on a low anxiety …
The staff is very unperfessional. They don’t help you with anything while you are there. Patients have to be up between 6:30am and 7am for the day. They don’t allow you to go back to your room if you get tired during the day. And they only …
awful staff. extremely rude. i had a family member there and was reaching out to staff and when i was in the middle of talking she talked over me to talk to other staff members about what they were having for lunch or put me on hold while i …
This place would only work for you if you had absolutely no where else to go. I struggle with depression and anxiety and needed professional in-patient treatment. I got sent here because it was the only place we could find with a bed for …
i went to this facility in march of 2022, please do not send your kids here, many of the staff don’t know what they are doing, only a few staff there actually try and help their patients, like Mrs. Ira and Mrs. Lorrita. I had been cussed …
My Granddaughter was held hostage at this facility. They put her with individuals that tested positive for Covid-19. She was forced to keep the same clothes on for four days they wouldn’t allow her to shower or clean herself. Locked in a …
Can I give half a star and that’s only because the couple that transported him home were lovely and that’s where the good ended (except for the fact he was no longer a patient there) This place is an absolute cluster and I’d advise heavily …
My adopted granddaughter has been admitted numerous times here since she was an adolescent. She has always been treated with the utmost care by the treatment team and staff. You have to take in to consideration that each person is in crisis …
I was just going through my things straightening up when I came across my journal 3 years ago from my stay here. Decided to look the place up and I see nothing has changed. The staff is extremely unprofessional when dealing with the kids. …
Parents do not send your kids to this Facility. My daughter is currently there. The facility is not trustworthy. The vulgarity I constantly hear in the background is unbelievable. My daughter called me asking why did I send her there. I …
I went in here voluntarily in December of 2021, to this day I still have flashbacks about that place. Never take ur kids here for help. The staff and nurses treated me and the other kids in there like we were animals, stuff was constantly …
My son was sent there when he was sent home he was worse then when he went there. They told me he was a new man.Yes one who’s mental health was twice as bad.So wrong you would put our family at risk by sending him home in that condition.
This place was awesome. Got the help that I needed and the staff really cares! I would recommend this place to anyone going through troubles. I would say the place needs more for the nurses and techs that got to hold that place down when so short handed. Thank y’all for helping me!
I’ve put off writing this comment several times. I’ve tried to just pray and deal with it but I can’t no longer. …
****This low rating has ABSOLUTELY nothing to do with the Military Unit! Dr. Elliott and staff are super caring and attentive for all patients that enter the unit from Admissions, Treatment, Patient care, Therapy and Discharge. Please keep …
*I attended this facility and it was a terrible experience. The place was dirty, a lot of the nursing staff was rude and disrespectful, one nurse calls your medicine out loud for everyone to hear, a few of the techs would look at you like …
This place treats patients with irritation and anger. My stuff was in my room but they would not let me get it upon leaving, and they handed me my room mates dirty clothes. They told my mom they’d send 95 dollars to compensate for stuff …
Receptionist who was answering calls on 9/13 at 6pm was really rude. We were asking about the process and she literally hung up on me mid-sentence. Families who are trying to get into contact are already scared and hurting and shouldn’t be …
The hospital is severely understaffed. There is one bathroom for 30 patients to use, which is cleaned once per day. Hygiene time has been taken away permanently. No activities for patients. So the patients pace back and forth or stare at …
DO NOT even bother with this place.
They won’t even give you your stuff back, they will let everyone else use your stuff and lie about it when they FINALLY mail it back to you months later. Please …
If you want to come out worse than how you came in this is the place to go! Intake staff also stole my credit cards out of my wallet when i dishcarged. Nearly didn’t get my own belongings back. Staff screams at you- again, SCREAMS at you …
Very sad! Big joke! This place claims to be a mental health/substance abuse hospital. In less than 7 days they decided to release my son that was admitted there while suicidal and addicted to crack. They’ve done little more than feed him. …
I really hated this place. It doesn’t make sense as to why you go there for your mental health and while youre there they force it to get worse. Most of the staff as of now (I left around a month ago) are horrible. They provoke you, and …