Post Falls FamIly Medicine

Family practice, Post Falls Family Medicine

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Post Falls FamIly Medicine Reviews ( 102 )

  1. Charged an additional office fee during a routine exam. $177 for a 5 minute conversation and BS diagnosis. Billed me 3 months later with a “passed due” notice. Of course it hit in the new year so hitting my previous year’s deductible did nothing and I had to pay the full amount. They’re a bunch of swindlers in the guise of Doctors.

  2. They don’t care about their patients. Have to call them multiple times to get results of test because they won’t let you know. Save the headache and go somewhere else. Would give zero stars if that was an option

  3. My wife and I had been patients there for years when one time I brought my daughter in the front staff was so rude to me. Now it’s just my wife. Dr Petters should be ashamed to have people like that working for him!

  4. My family and I have been going to PFFM for 24 years. In the last few months they charge an automatic fee no matter what coverage you have and you are not reimbursed, you’re credited. They overcharged me $60 and took me over a month to …

  5. I had a horrible experience here. After being sick for 2 weeks, I agreed to see a nurse practitioner. She was completely incompetent with the labs she requested. The Panhandle Health District even called & strongly suggested, the nurse …

  6. I recently switched my primary care to this office after 10+ years at my last doctor. Throughout the years I began to feel more like a name on a list or a number on a page at my previous PCP. …

  7. Dr Ford and all his staff from reception to nursing all all wonderful and very courteous and always concerned about the patients welfare. I would and have recommended them to many people!

  8. I love this place. They can usually get me in same day, don’t spend too much time in waiting area or room, and Dr. Ford and Annalee Wilson are great.

  9. First let me say that I am married with Children and Grandchildren. I was having very bad pains in my Prostate and wanted to see an Urologist, but the Urologist would not see me without a referral. I went in to see my assigned doctor. I …

  10. Poor knowledge of basic medicine. Same questions asked each time that should have been noted in charts. Wouldn’t recommend. Asked to come in multiple times for the same concern, which means paying copay and billing insurance. A racket.

  11. In my experience/ opinion: Not a very organized office. Messed up my labs multiple times. Very long wait to see anyone, even though I have an appointment (would sometimes take up to an hour after my scheduled appointment to see the …

  12. They’ve started requiring their patients to pay an extra $20 on top of their copay. I’m not even sure this is legal, as the copay amount is a contractual agreement between the insurance company and the physicians, so they are in breach of contract, but in any case, don’t go here unless you like spending extra money unnecessarily.

  13. I love this family practice. I am a patient of Dr. Ford and he has been so helpful for my many ailments. He is understanding and clearly is an advocate for the patient. He has seen my husband and 2 daughters as well and they all feel so …

  14. The nurses are pretty great and that is the only reason for the 2 stars
    After my NP left their practice I was encouraged to try another NP. I was so sadly disappointed. She was not patient supportive. Did not listen or care about …

  15. Horrible staff. I was hung up on several times and placed on hold for five minutes at a time. it was almost as if their phone staff was irritated that I called in. I also used to see Dr. Billingslea but i am switching doctors because I …

  16. Horrible place. I had a head cold for a month and they would not give me any antibiotics. They wanted me spend lots of money on a chest xray and other stuff before they would give me any antibiotics. I found different doctor who gave me antibiotics and got over my cold in days. They don’t care about u. They just want your money.

  17. I’m from Burlington, Vermont where they have the BEST health care in the entire nation – literally ranked #1. I know QUALITY and standards. The doctor here named Shauna is 5-Star (her nurse is terrible), and the blood drawer gentlemen is …

  18. Been a patient for years and I really appreciate how hard they all work to make it a good experience and they are very good at answering questions. Thank you all.

  19. Great staff, very busy when you are trying to call in. I am not a fan of the phone system, but I like going here and bringing my family here rather than going to Kootenai. It’s a private practice, and I understand their problems with …

  20. New to the area and looking to find a family doctor. Called their office as soon as it opened and spoke with Sarah who was very nice and helpful but didn’t know price of self-pay and phone became disconnected when she went to talk with …

  21. I can give a whole laundry list of why I give them one star but most people don’t believe one stars on the internet so I won’t go into it. let’s just say all the one star reviews are SPOT ON! The doctors for the most part are good, it’s the …

  22. I was lucky to find this doctors office and that they accepted me. If anything is wrong with you and you need an appointment on that day you need to make sure to call at 7:00 AM. I unfortunately needed to be seen on a Friday. I called …

  23. Staff is always polite and good. I like Dr Billingslea and his staff. Best doctors office experience that I’ve had in the past 20 years. I appreciate the care, the attention to the patient and the professionalism.

  24. I was very sick and even during Covid they were quick to get me the care I needed. The receptionist are always so sweet, the nurses get right back to you and the providers are very caring.

  25. Despite the negative reviews, I decided to give this office a try. I was concerned I had Strep throat. I woke up early, researched local doctors and they were the only office open before 8am. I printed the paperwork from their website, …

  26. The doctors actually are very decent. Been going here for about 4 years. The office staff is very unorganized and a billing nightmare. Can’t seem to get insurance billed correctly and then blames your insurance company. 3 times now I …

  27. My family has been going here our whole life! The entire staff is top notch. If you live in Post Falls you will love this place. If your’e not from here maybe look for a place back where you’re from. They treat us locals fantastic! They usually get you in same day,If not Try Kootenai Urgent care just up the road they are Awesome too.

  28. They scheduled an appointment for me (without telling me) 13 months in advance for a physical. They never told me about the appointment (13 months ago; they just put it on their books), they never called (though, they claim they called to …

  29. First of all, my wife and I brought our kids here to do a family check up. I kid you not, I look over at the laptop the Dr. was on while my wife was describing her symptoms and he was on WebMD. We got a good laugh from that. Fast forward …

  30. Feel that they are up-coding (billing fraudulent codes) to get more money. They bill for a procedure that requires an actual exam and time but only sent 2 minutes in the room and never actually did an exam. The office provides poor service …

  31. I went in for my annual physical and requested blood labs to check my cholesterol, testosterone, thyroid, iron, etc. Was just feeling sluggish, no energy, and getting fat. Week later my lab results were mailed to me at my house. I looked …

  32. Well I’ve been going here for years and always loved my practitioner, however about a month ago I went in to my surprise she no longer worked there and a new gal did, I was ok with it at first but then i realized she could care less about …

  33. I have never had a bad experience with Post Falls Family Medicine. I have been seeing Shawna Spellman for years and she has always listened to what I had to say.

  34. I am new to the area and heard great things about this clinic. I called and by surprise was offered an appointment the very same day as a new patient. I normally have to way months at my other clinic. The provider was great and so was the staff.

  35. I saw Dr. Ford, I felt comfortable talking with him. I was new to the office, I was actually having a very emotional day and he was so understanding and patient. I really appreciated that.

  36. I am only giving one star because I have to. I am new to Idaho, I moved here to be with my boyfriend. I am DIABETIC and take insulin to maintain a good blood sugar. I found out I was pregnant and decided I needed to find a doctor here to …

  37. Great family practice! Listened and cared about my overall health and ability to get back on my feet. Gave me a treatment plan that works and helped improve my quality of life.

  38. It appears I am not the only unhappy customer. Today, I was notified today by my pharmacist to make an appointment because my provider Brooke Shupley PAC is no longer at the clinic and refills would not be granted per the clinic. I …

  39. Very Unfortunate. I needed a refill on my prescription and saw the doctor. They assured me that the medication was sent to the pharmacy. 1, 2, 4, 8, 10 days later I called. they were closed. I left a message with the after hours …

  40. Unwilling to work with me and order the tests i needed to keep me out of the ER after receiving abnormal test results that are time sensitive. I’ve also had to cancel two appts with a specialist because the referral department dropped the ball and didn’t send the referral in for two months. Better care can be found elsewhere.

  41. I can’t believe this! Trying to establish care in Post Falls, Idaho. I have a lump in my right black breast that I am very concerned about. I have THREE insurances Medicare, Medicaid, and TRICARE for life and this PRACTICE will not accept my TRICARE which has been accepted EVERYWHERE my entire life!! WTH?! WHY NOT?!

  42. My husband and I have always had a pleasant experience visiting Post Falls Family Medicine and have seen several providers. Staff is always friendly and helpful. Recently I was in and Mark Martindale went above and beyond exceptional …

  43. Went to Dr Ford suspecting symptoms are related to a vitamin / mineral deficiency, requesting blood work to determine further.
    Dr Ford’s recommendation was to stop breastfeeding my infant and sleep train. This advice was completely unfounded, irrelevant, and downright unprofessional.

  44. Very disappointed in this place. I had an appointment in November for something that is causing me a lot of pain. The lady I saw said she would look for a specialist and follow up. I called back a week and a half or so later and left her a …

  45. Just moved to the area from Boise and figured I’d give Post Falls Family Medicine a try. Patrick Marvil, M.D. is hands down one of the worst doctors I have ever seen. Do yourself a favor. Trust the reviews and avoid this place. There is a …

  46. I like that I feel I’m being heard they really listen to want your saying, ask questions and then explain thoroughly what they think and what they are going to do for you. I have Not had a bad experience there yet. Everyone Is always friendly and helpful!

  47. I was hesitant to come back here after a somewhat sour experience I had several years ago, but they are the best at accommodating schedules in post falls and even have same-day walk ins if you arrive early. My recent appointments with Dr. Ford were phenomenal, and the current staff were very pleasant to deal with.

  48. This office has changed. Used to be more friendly and inviting atmosphere. Now with “updates” it just feels modern and cold. Most of the staff are new, not as friendly and personable. Miss the old doctors/nurses/staff.

  49. I think most of the bad reviews here are older and when they had a different staff. I had an appointment this morning with Marc Martendale and he was friendly, listened to all my concerns, and spent plenty of time discussing things with me. …

  50. I see Shauna Spellman at this office and have been highly satisfied with the care I received. I have a history of recurrent ear infections, even after having tubes as a child. Shauna took that history into account and quickly provided the …

  51. I have been a patient here for 30 years and in that time I have never had one bad experience with any of the providers whatsoever they are always on time And listen to my concerns and questions every single time.Dr Ford Is an outstanding …

  52. My usually provider retired and what a blessing. Shauna Spellman is wonderful. She’s been so helpful and knowledgeable. Love having a woman provider!! Her Medical Assistant is such a sweetheart too

  53. I have been coming here for years and I have seen providers come and go. The providers there now are amazing. I can always get an appointment when I need one and the providers listen to what my needs are. The front desk staff are so friendly and helpful. I would recommend this clinic to anyone!!

  54. Amazing care they actually help you and not criticize you when you’re in pain they take care of it when you’re broken and need fixed they heal you up the most amazing doctor’s office I’ve ever been to In My Life I will keep going forever thank you to the doctors and nurses

  55. Dr. Ford and his team are wonderful to work with. They respect that I am a working professional also and make every effort to accommodate me so I don’t miss work traveling to and from the office. Teleconference is a big bonus in my book. I have felt genuinely heard and cared for from my very first exam as a new patient.

  56. My wife & I have been going to this office for 3 years. It was good up until about a year ago. The office/nursing staff are not competent in doing their job. My doctor has had 3 changes of nurses (the 1st one when we started was great!), …

  57. I have been going to post family medicine for over 20 years. My doctor retired which makes me sad. That being said, I love my new doctor. Anyone that I’ve ever dealt with in the office has always been friendly and helpful. I have …

  58. I’ve seen Dr. Mark Martindale my last 3 visits and he has been very professional, and caring. I always feel very comfortable and I know that he’s actually listening and cares about any issues or needs that I have. His professionalism and positive attitude has been consistent with every visit! Extremely knowledgeable

  59. Post Falls Family Medicine is a wonderful clinic. The staff are all very helpful and knowledgeable. They get you in quickly with same day appointments if needed. And the providers I have come into contact with were all incredibly kind, and …

  60. The girls at the front desk are awesome,the nurse that takes you to the back wasn’t very friendly and they need to realize people can here you take about them when your in room waiting to see doc and she make comments that are rude, but …

  61. The staff are amazing. So friendly, helpful and courteous. A special kudos to Natalie and Happi at the front desk. Always with a smile. Be going here for over 20 years. Highly recommended.

  62. Unfortunately and somewhat shockingly, this office does not accept certain patients with preexisting conditions including anxiety and ADHD. When I inquired why, I was told that it was an office policy that the doctors have adopted for some …

  63. Wouldn’t accept me as a patient once they found out I was enrolled in the VA. I have Blue Cross insurance, but didn’t matter because I was a vet. First time in my life I have encountered anything like this.

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