It’s a waste to give them a star. They are the worst companies and managers. They haven’t managed the town and are only getting money from their neighbors.
They raised the fees two times for woodwork and it is now two years they haven’t done any work. They claim receiving payment late and charge late fees. Can’t get a hold of any of them.
Terrible company. Our property manager who reduced what our property management actually does.and they still screw up. Cannot even get a document to refinance.
This company is by far the worst property management company I have come by. Zero stars if I could. They are extremely unorganized, rude, and they rarely respond to comments or concerns involving their communities. They are so horrible.
I will give-10 stars for security. If something happened in community provinces they dont have a security camera to look after .Not atleast ag gates .
I lost by bike and no support from dem as they dont have proof of surveillance
Really not sure what they do. Been trying to get our HOA to change management companies but they don’t listen. Great at delegating or deferring questions/requests.
Unresponsive, no follow up with homeowners about needs/requests. If you are lucky enough to talk with anyone, they are pleasant enough, but still, unresponsive to needs.
Their always courteous and helpful. The lady that most recently helped me answered all my questions I had about billing, even helped with the online process.
Terrible company. Consistent issues with the property and they never do anything to help the residents. Each month we can bet on at least 3-4 days without water. Every. single. month.
I asked a question yesterday (on Powerstone’s answering machine), and this morning I received a telephone call with the answer. I was pleased with the relatively prompt and courteous service.
worst property management company ever. they should be fired. They do not call back. I have working trim the tree for one year but still not done. It is hard to beliive that they are part of Irvine property management area.
Loved the customer service I experienced. I was able to resolve my questions since my issue was addressed with a quick and easy interaction. Thank you Kimberly!
Shiet of a company … cuts corners on everything possible while increasing prices and on top of that worst service by far ever. If that joke of a company is brought to your community= get rid of them ASAP . Amanda is Irvine is a lousy no good .
Run and Hide. This company will shut your water off without warning for 48+ hours to organize a plumbing repair without notifying you. How they are even in business is beyond me.
This company is just about the very best management company out here. And the employees always taking an extra second or minute or any length of time it takes to help. …
Worst Property Management Company, they do not do ANYTHING for the community to make it look nice. I and I am sure other people in the community pay so much each month for nothing, for example they been trying to place a new mail boxes for …
Worst online service system ever seen, even powerstone had no means to setup regular recurring payments. Powerstone statements are equally bad, they lack clarity.
Paid $294/month for basically nothing more than hedge trimming. When I sold the condo, they charged me $579 just to get an HOA packet. Glad I’m done with these crooks.
Love this company – Manager is very responsive!
Great customer service, always professional, and personable. Solutions and professional recommendations is always attainable.
They are very slow in responding calls, and it is hard to reach the person in charge of our home owner’s association. They don’t have flexibility to work with home owners either. For a simple matter of picking up the association key, it took them weeks to resolve. It’s terrible.
I would give them zero stars if I could. They are a dictatorship who has ZERO heart for extenuating circumstances when it comes to their rules. They discriminate against people with disabilities, and the elderly. DO NOT buy a property that …
Vista Filare is 268 detached homes. We see PowerStone being managerially incompetent and non-communicative. I observe PowerStone staff taking pride in amplifying HOA abuses (Danielle, Lena). We do not have even a Community hard copy …
Francine has been outstanding in paying attention to detail and being expedient on solving numerous issues that arose in our complex. She is an integral part of our hoa structure.
Apparently they are in charge of the property next door to me. And lucky for me my backyard is right next to a tree on their property that they decided to cut down at 7am this morning. Might I add this tree is right next to my boyfriend’s …
I appreciate the customer service from Powerstone that is apparent with initial contact. There seems to be true team spirit and a real sense of finding the solution to inquiries.
Kayly was extremely helpful in answering all my questions in a timely manner. She is super respectable, sincere and I can tell she cares for her customers!
The management team here is super responsive and I am really happy with the way they handled any of my concerns or questions! I’ve dealt with other property teams and believe me when I say they can get very bad. But I’m happy to say that’s not the case here!
I’ve had great experience working with Powersto ne and with Lena Scott, in particular. It’s refreshing to interact with someone who stays on task and gets the job done.
Been staying in a condo for 3 years now run by Powerstone Property Management.They’re a great and efficient company that goes above and beyond your expectations.Contacted Miguel about a maintenance issue and it was resolved within hours of my initial phone call.With this level of professionalism I don’t think I’ll ever leave !
Horrible horrible horrible!!! They raised the HOA fees to fumigate the condos but the big issue is…… we have been having issues with our water. What’s the priority. So our complex has been out of hot water for 5 days now. This is …
As bad as it can get with a property management company, absolute joke. Our building suffered for years under the reign of “Attila”the invisible property manager that will never reply to a single one of your emails, or address any issues on the property, never seen so much excuse making in my life.
They just raised my HOA for “special assignments” by 104.44. Therefore raising my total HOA to 394.44. It is outrageous and the worst part is they literally don’t fix anything and that’s why we’re having these issues to begin with. If I …
Not all property management companies are thr same. Have worked with various ones and Managers I can definitely attest to Alena and Powerstone as responsive and professional.
The Management of Monterrey Villas Apts/Condos is horrible. The property itself is nice. So, as long as you don’t mind having inconsistent water or your car being stolen from your covered parking spot then your good. There is a serious …
I live in O.C. And have my HOA with PowerStone. I have been nothing but impressed with the customer service I receive. Always there to answer questions and have even resolve some issues. Always Professional
I am living in Melrose community, I have paid for parking permit for extra car that I have to park in neighborhood, the security company is only looking same as hyena to tow your car with redicules reason, ” you park your car on properly …
It has been such a pleasure working with Karina Reta. She’s always professional and responds to messages quickly. Highly recommended and represents her company well.
It’s always a pleasure to work with Powerstone and their management team. Efficient and timely. I can attest to the fact that they always do their best and never miss an opportunity to go above and beyond.
The Westpark amenities are always top notch. Our Community Director has always made herself available which is refreshing. My family has enjoyed living in Westpark over the years.
We have been emailing their email address. Of the 2, only 1 works. I emailed them about an issue a month ago and still no one has come. We call their 2 phones and no one answers and we always get voicemail. Worst property management in all …
I can not say more than good words for all the staff. I called into the billing dept. to update my information and I was very impressed with them, they walked me through the process of making the changes online. A pleasure to work with.
Totally recommended!
Has two numbers and no one answers the phones. EVER. They do not respond to clients in a professional manner but rather post flippant responses via social media. When I asked for a simple form for property improvement, I received no less …
This is, without a doubt, one of the worst property management groups ever. I’ve lived in many different cities and while the city of Irvine boasts safety and high standards, PowerStone Property Management maintains none of those standards. …
I don’t think this group cares about how poor their rating on Google is… but I guess I’ll update this review as it goes.
3 voicemails and an email left over the course of two weeks. I got one response, …
This is by far the worst management company I have ever interacted with! I have owned many condos and have never been spoken to and disrespected as much as I have contacting this management company! They are very slow to do anything and …
What possible justification can Powerstone Property MGMT make for not having a person in the office to answer their phones? If you call one of their two phone numbers, all you’ll EVER get is voice mail. Good luck trying to connect within …
Atrocious. If you want to pay your high HOA fees every moth on time to be treated like garbage look no further. All I wanted to do is replace my garage door because my current one is on the verge of collapse. I submitted an application …
I have been a resident of the west park maintenance district master for several years and have had the pleasure of speaking with Karina Reta for various maintenance issues. She has always been very professional swift to respond, reliable & knowledgeable.
Danielle Hoff is in charge of our property and she provides horrible customer service and is consistently rude. PowerStone is constantly raising fees even after charging us with a $15K special assessment. We pay more monthly fees than most, and get nothing for it.
I called to get my account straightened out and have some questions answered. Kim helped me out and did an amazing job. She was patient and respectful— definitely exceeded my expectations.
Powerstone, time after time, will not answer or return your call. They are exorbitant, and tout great service. The reality is that they are more of a legal team than a property manager. Our costs are sky rocketing, and the property is actually crumbling away.
Elsa Marche provided great support throughout my interaction with our HOA on a painting project. She was quick and accurate in her responses. Very professional approach, which is great to have in the HOA.
I cannot say anything but the greatest things about this company from the owner to the reception. The whole company has a very conscious culture and they all make a wonderful effort to make sure all the people they work with feel attended to. Their communities are top tier.
Powerstone has administered the HOA payments/accounts for several HOA’s I’ve been with and they are terrible. Their website is such a mess and so antiquated. The payment process is terrible, the interfaces are poorly designed and nothing …
Michele Rossi is Wonderful !!
She has always been Very Responsive and Prompt when emailed w/ a question or a problem AND she gets it taken care of !!! …
Thank you, Powerstone, for always being on top of the issues I report and getting it done in a timely manner. I can rest easy knowing our needs are always taken care of. Great customer service. 10/10
Our PowerStone Senior Community Manager is excellent as well as our Finance Manager. Bixby Village HOA was able to quickly pivot to support our homeowners during the pandemic.
My two cent – This property management firm should be shut down. They only respond when they gonna charge/fine/warn you, they never response, or hardly proactively feedback any information when you have problem comes. I can’t stop rolling …
Working with Karina has been one of the pleasurable experiences of the past year.
It is nice to be able to have a single source to get answers to your questions …
The best property management company! They address any of my issues, concerns and my many questions with kind words and action! Kendrah is amazing and so easy to work with. You guys are the best! 😁 …
Absolutely the worst property management company ever. They clearly are only there to help association board members but not the actual homeowners. Emails go un-responded for months. I had an issue that continues to go unresolved and …
Communication with homeowners is poor. You can not get help over the phone, the call goes to the prop mgr’s voicemail. Managers are often out of the office at conferences. Even if you ask them to CALL you back, they only email you back. …
Called to get my account fixed and was helped by someone named Kim. She was very informative and incredibly kind and respectful. I don’t usually see people go above and beyond to help or get my issues fixed like Kim did, but it is greatly …
Powerstone is a great company that works efficiently and provide great assistance to their customers. The representatives are always helpful and are very professional.
Baffled by the lack of service and courtesy. After finding a dead coyote on a Sunday evening near our community pool, called animal control – (closed and did not meet the criteria for after hour emergency). Personally bagged the dead …
I would likely be giving PPM a three or four star rating if the person I deal with regularly, Melissa Brand were my only exposure to this company. While not always “Johnny on the spot,” she is responsive and once …
One of the worst property managers. Not an exaggeration. It’s actually mind boggling. HOA fees go up constantly and we are given the worst the customer service. I just had a simple request for a very small repair in a shared community space …
Company never answers their phone and have been waiting a month for a repair in my condo complex that was caused by a tree in the community, as well as for a leak repair. Have yet to hear back from Eric Douphner or anyone else that can …
I have not been let down my Powerstone management. Every time I’ve had to call, the staff is very professional and attentive. Thank you Kimberly for your patience & helping me with my questions! 10/10
I am currently in escrow on one of their properties and spoke with Lena Scott. She seemed super irritated that I was asking questions to get more information. Called back again today in hopes of speaking with someone different. …
Powerstone Property Management is in-charge of the community I live in, Casitas Capistrano Association 1. Sad to say I have never dealt with or been part of an HOA where the property manager never responds to phone calls or emails regarding …
Powerstone has been a solid presence in our community. From our property manager to the accounting staff there. Always quick to respond when help is needed.
This is by far the best property management company ever. Everyone is always so patient, kind & knowledgable. All of my inquiries get responded to in a timely manner & they adhere a high level of professionalism.
I live in a community managed by PowerStone. While I’ve seen my share of things that I felt could have been greatly improved by PowerStone it was never anything I felt the need to complain about, until now. …
Powerstone Property Management, Inc. has been extremely supportive of the Irvine Swim League and hosting the Westpark Marlins at their San Marino pool. They recognize the importance of this program to the local community. They are …
I was having a long-time problem with my neighbor about parking and finally decided to reach out to the our management. So glad that I did, their customer service documented my issue and got back to me within a few days after having spoken …
Working with Powerstone is always a pleasure. The level of professionalism in their management is second to none. I look forward to working alongside them for years to come.
I’ve worked with several property management companies and I find Powerstone to be a very efficient and organized group. They are always very helpful and always follow through with any request or question.
Every time I have sent them emails asking them to contact the lightning company that maintains our outdoor lights I get no response. We now have all the path lights out around my building While it is the lightning companies responsibility …
Powerstone property management manages our complex in Laguna Beach. Wendy Miller is our PM and she is a joy to work with. I highly recommend hiring Powerstone. …
The yearly mandatory friends, family and vendors 5 star reviews are comical, at best. Those are fake reviews. The 1 or 2 star reviews are the truthful ones.
I am so glad we changed to Powerstone property management! Their attention to the client is so refreshing compared to our last company. They have handled our deck repairs in a swift manner and when a problem came about they were quick to …
PowerStone Property Management is the absolute worst property management company ever. Totally unresponsive to safety concerns including unsafe sidewalks after repeated requests to address a significant safety concern. Construction projects …
HOA and insurance fees can overwhelm my mother but Kim at Powerstone was incredibly patient with her and here I am writing a review in her place! Keep up the great customer service
As a vendor, Precision Concrete Cutting has done a number of Trip Hazard Assessments and Repairs for Powerstone Property Management who continue to be proactive in maintaining safe walkways, free of trip hazards for the residents within …
Please let them go bankrupt. Overpriced, negligent … my home in Newport Beach has had dead landscaping surrounding it for almost a year and they try to create litigation by creating problems versus solving them . See photos. Want this …
Great company to work with. Company that has your best interests in mind. When working with a company, you want to work with one that is a leader and is progressive in making things better. Why keep paying more for status quo. Why hire a consultant or so called expert when you can just hire a company you can trust and count on.
If you have had the pleasure of working with Karina Reta, you know that she always gives superior service. I have known her to drive, after hours, to meet with a homeowner who was having trouble completing her architectural application. …
Absolutely awful Property Management company. It’s a joke trying to get ahold of any of them. They are never available! My husband and I recently purchased our 1st home. Every thing was in the making just before this Global pandemic hit. …
As a new owner within a new development, figuring who and when to pay was a struggle. One call into Powerstone’s accounting dept and I was able to get everything sorted. Easy when dealing with capable people!
Powerstone and Matt Bosma have been a great Asset to our HOA in Lake Forest, CA. The team is very Professional and Responsive. They have a great understanding of the challenges which come form running a successful HOA. I would highly recommend them!
I have to say that dealing with this company has been nothing less than excellent. Everyone I have ever spoken with is professional, respectful and courteous. Karina Reta is a ray of sunshine; I don’t know how she does it. She always has …
Let me just start by saying wow, this company is amazing. Out of all the different HOAs I have dealt with in the past, Powerstone is the only company that has gone above and beyond to make sure my experience with them is very special. Thank you for all you do!
Overall, the best property management service I’ve ever experienced. Our manager, Christina Mercer, was always professional. I only left Powerstone because we sold the property they were managing.
Ive had a number of my property managers in my life, but Ive never had such terrible property management as with Powerstone. Its probably rated as a great place to work, because they dont actually do any work. Noone calls you back. They …
I have received exceptional service from power stone property management. Every time I’ve had questions, comments or concerns employee Kimberly always goes above and beyond to help me out. Highly recommend this company’s services!
In dealing with Powerstone I have reaffirmed my beliefs in good work and great service. I had the pleasure of speaking with Cynthia Meza who was patient with me (she had to repeat a few things over and over). She always kept me updated
I have worked with many Community Directors over the years, and Karina Reta is hands down the best! Karina is professional, honest, hardworking, and respectful to name a few. You can trust that she is getting the job done, communicating …
This is professional company that is truly customer centric. They hire great people like Miguel Torres to insure that all goes well. Miguel did a great job in getting back with …
Absolutely the worst property management company ever. They clearly are only there to help association board members but not the actual homeowners. Emails go un-responded for months. I had an issue that continues to go unresolved. The Powerstone’s employee, Alyssa Carle, who is the property manager is just a liar.
Absolutely miserable property management service. We live in one of the neighborhoods the oversee, which is supposed to be a smoke free neighborhood. However this is not the case and they don’t seem to care about their properties or those …
I live in the Westpark area and we recently had requested landscaping updates in the common area and reported it to the management company. Powerstone was so helpful and on top of the maintenance and Kylie even checked in after it was updated to confirm we were happy with the changes!
Powerstone employees always ensure that any issues are done in a timely manner and always extremely professional. If any questions or issues arise, they take the time to ensure I fully understand what is going on and the policies from out HOA.
Powerstone property management is amazing! The customer service is prompt, attentive and they are excellent in connecting you with the right people and resources to help you achieve the results you are looking for! Definitely recommend!
I haven’t found an issue that Powerstone has been able to address and in a timely manner. Their accounting department is a pleasure to speak with. Highly recommend Powerstone Property Management.
I give them a 0 rating. I live in Whispering Hills and they increased our fees the maximum amounted increase in an allowed period so now we pay almost 440 dollars a month for a small town house that isn’t gated, doesn’t have a gym, and the …
Alena N. from Powerstone has been a really great help with managing our association. She is very proactive and right on top of any emergency needs or any requests from the association’s Board or homeowners. We are very lucky to have her.
Powerstone has excellent customer service. I had an urgent issue at my apartment on a Saturday and a representative still contacted me to resolve it. 5/5 stars.
I am truly impressive with Elsa’s professionalism and her exceptional patience and willingness to help and walk me through the application processes.
I have had numerous encounters with various management companies in the past. This is so far the best.
I have been working with Lena Scott on an HOA property in Riverside for just over 4 years. It is such a pleasure to be partnered with a true property management professional. Lena really cares about her properties and expects nothing but the best from her vendors. I look forward to continuing our partnership.
As the owner of a business that partners with community management firms across California, I look for opportunities to work with companies that provide positive business consulting to their client communities. Powerstone PM has …
The Powerstone management team is amazing and so quick to help! When we had a leak, they were quick to action and very sweet on the phone. Highly recommend this fast growing company!
This Management Company, Powerstone, is sooo much better than the previous management company (PCM/Associa), that I used to deal with.. where I had to talk to call center in Texas!? to get a deposit refund on a pool key.. …
Powerstone management is a very professional institute who always helps me in the best ways that they can with their exemplary employees. One of them especially being Ms. Kimberly Phan, she is very professional, attentive, helpful, as well …
Powerstone is a great company to work with. They show they are dedicated and efficient in all areas of their work. I have recommended them several times and they never fail to provide nothing but amazing services.
Being in property management, I have to deal with HOAs a lot. Sometimes, it can prove to be a little difficult, but I have to say that Maria Sanchez of Powerstone has been absolutely amazing to work with! She is on top of game – prompt, courteous and eager to help. She is a breath of fresh air!
I own a condo managed by Powerstone, and I am nothing short of happy with their management! Anytime anything needs to be fixed, it is done in a timely manner. They have made my life as a homeowner very easy.
Wanted to take a minute today to say a big thank you to Powerstone Property Management. Understanding the huge responsibility of managing property and all the issues that can arise from that, I appreciate Powerstone’s commitment to service and dedication to its homeowners. Again thank you for the wonderful job!
I have had a great experience with Powerstone, specifically with our association’s manager, Michele Rossi. She is always friendly and helpful
and responds quickly to emails. She is an asset to my association and the best manager we’ve ever had 😊 …
Powerstone Property Management is the creme de la creme of HOA property management! Our HOA has been working with Powerstone for about 3 years now. I serve on the Board of Directors and there is a huge difference in the level of service …
Property Management companies usually do not fare well in reviews. However, Powerstone has provided excellent service to us on the few issues we’ve had. Most recently, we called the emergency number at 5:30 am to report a roof leak during …
Powerstone has always been very responsive whenever I have a problem regarding my property. They get back to me as soon as possible which is very helpful in a stressful situation like a maintenance issue. I would definitely recommend Powerstone Property Management.
I’ve had an opportunity to have contact with Karina Reta on several occasions and the high level of professionalism was always evident from the start and continued to each contact. Even when it was an issue not directly related to her …
Team Powerstone is amazing. They have carefully re-structured our mismanaged business HOA, into an entity with a well thought-out financial and execution plan. Their people, systems and depth of knowledge are the best in the industry!
Powerstone was quick and direct. They helped me out and kept me informed along the way. Everything was handled professionally and in a timely manner. Looking forward to these guys being our property management company. Thank you Everyone
Zero regard for the communities served, do not return phone calls and emails. Provide unqualified property managers of the type of communities managed, over bills, no board over site. Made endless requests for resolutions, they just bully …
Devon Nichols is a great example to represent the skillset of Managers that Powerstone Property Management hires to manage their communities. Devon’s proactive mentality along with her positive personality is a great combination in our …
Powerstone property management has been so helpful to me and my family. Whenever we have a maintenance issue or question about the property, they are always quick to respond and incredibly helpful. I cannot recommend them enough!
My experience with Powerstone has gone on for years. I have never had a bad experience, specifically in large part due to Karina Reta. She resolves issues promptly. The amenities at Westpark are always clean and in good shape.
Vanessa is the epitome of what a Customer Service representative should be. She speaks in a nice pleasant tone, she initiates informing you of what is needed, she automatically helped me make my payment through their site, while being …
Powerstone PM has been great to work with. I have worked with Karina and Eric, among others and they are very professional and easy to work with. I would definitely recommend them if you are looking for someone to manage your property.
Powerstone Is a class act. From my vantage point, I can really see how they provide value for their clients. They work with the vendors to ensure that the end HOA client is taken care of and receives the most benefit, but at the same time …
Really enjoyed my experience with Powerstone Property Management. Kim Phan assisted me and was very knowledgeable with all the questions I had for her. Very professional and provided great customer service! I will definitely be recommending them!
Powerstone Property Management! Great customer service. Every time I had a problem or question, Kimberly continued helping me fix the issue. Very patient worker, making this a quick, easy and painless process. Thank you so much!
Our HOA recently switched to Powerstone for property management and so far the experience has been night and day. We went from “can never reach anyone” and “things never get done” to “I can almost always reach someone” and “things get done …
Powerstone property management has been and excellent service provider for our HOA. As a member of the Board I have been able to consistently rely upon high quality support from our direct representiative, Francine Shute, as well as other staff members who support her.
Incompetence, lack of responsibility, lazy, zero communication from Provence D’Aliso Community property manager Paige Sofka employed by Powerstone Property Manager. Requesting a simple parking permit for a new car since July 2021 ( 5 month …
they are fineing 400$ us for over hanging plant that arent to their standards, we cant get anyone to return calls for exactly what they want us to do differently. La basura frankia navidad. Very hard to WORK with feels like work. in years …
I recently purchased a unit in Oceanside. We submitted an architectural request and the manager Christina Mercer was so helpful in navigating us through the process. I am very happy with the customer service from Powerstone Property Management and our manager!
Powerstone property management has been such a blessing to our HOA. We struggled with our past management company and switching to Powerstone was the best decision. They’re always on top of things, great communication, very well organized and amazing transparency with our finances.
Powerstone has been able to assist me each and every time i’ve called or walked in to the office. The billing dept was super easy to work with. It took some time to get my issue resolved but I was kept up to date through out the process and my account was credited appropriately.
Love Powerstone….specifically, I appreciate Michele Rossi and her attention to detail and her friendliness when I need to speak with her. She is quick to return my emails and phone calls and is very helpful. Now…. if only my …
I don’t leave 5 stars unless everything was perfect. But if Powerstone had more people like Francine Shute they would get 5 stars from me. She has been extremely helpful with the few issues I have had in our community. I recommended …
With experience as a past member of 15 HOA’s and Board member of 5, I consider Powerstone as a leader among management companies with which I have dealt. The words “quality” and “professionalism” describe my view of both the company and our Association manager. I highly recommend Powerstone.
Powerstone has been an outstanding company to work with. I have appreciated their timely responses to emails I have sent, as well as their attention to detail in our housing community. Their owners truly care about building a positive experience with their HOAs.
Powerstone is arguably one of the best HOA Property Management firms in Southern California. The talent pool of managers and operations is amazing. They put a ton of focus into employee training and employee culture. They are always giving …
I had a fantastic experience working with Powerstone Property Management. They facilitated my application to have re-modelling of my condo seamlessly, and very open communication and very punctual responses. Thank you to the team and especially Anthony!
2 voicemails left, 2 emails written, 4 days passed, no response from our property manager from Powerstone Danielle Hoff here in Irvine. I think that’s enough messages to get a hold of someone don’t you think? …
I live in a condo community in Dana Point where Powerstone is the property management firm. Each time I have reported a maintenance issue in the common area or the time I had a severe leak, the manager promptly took care of the issues. …
We’ve been working with Powerstone for many years. Their employees are very knowledgeable and understand what it takes to effectively manage HOA communities throughout California. In particular, Cynthia Meza has always provided excellent service and is a true professional. Working with Powerstone is always a positive experience.
Over the years, I have had to contact Powerstone Property Management for various matters related to my association. My experience has always been pleasant with accounting staff as well as the Community Manager, Karina Reta. She responds swiftly, is knowledgeable and delivers a superb level of professionalism!
Powerstone Property Management, Inc. thank you for your professional work relationships with your vendors. That establishment will create a lasting relationship with the customers, communities, and vendors. Powerstone complete performance …
I’ve had many property management companies in the past and Powerstone is simply the best. Their corporate office is actually local (in Irvine) and not in another state like a lot of the other management companies. David Kelley is our manager and he had been very helpful and responsive when needed.
Powerstone has been a fantastic company to deal with. They’re always very quick to assist and do so in a professional, courteous manner. Hands-down the best property management company I’ve ever dealt with!
Working with Karina Reta is such a pleasure. She has shown time and time again the attention to detail and efficiency in your work is what you can obtain by having Powerstone Property Management at your business’s side. They help simplify …
I am so glad to say that I have only had wonderful experiences with Powerstone. Dealing with maintenance in a home is never fun, but this team makes it stress-free. The community manager is so helpful and I know that if I ever have an issue, I can rely on her to get things done. Thanks Powerstone!
I’m a resident in Irvine that’s managed by Powerstone and I have had great experiences with them over the 10+ years. They have been very responsive to my requests from broken pathway lights, to getting street parking under control, to …
Powerstone Property Management is an outstanding company providing superior service to the HOA industry. As a vendor, we deal directly with many of the community managers and always have a positive experience. The staff is well trained, …
I love working with Powerstone Management, especially Tiffani Santiago. She is polite, professional and always answers my call. I get nervous having to speak with anyone in management, but she soothes my mind and is always able to help me …
True professionalism in an era of mediocrity!
I have had the pleasure of working with this company for the past 10 years and find their property management skills superior to none! As a vendor who works …
Powerstone is a very professional HOA that cares deeply for their customers and communities. They have a great balance of compliance and flexibility. Most of my experience has been with Karina Reta, who is absolutely wonderful. Thank you for your commitment and dedication. I highly recommend.
The staff at Powerstone is amazing! Every time I have an issue with our community they take care of it right away. I have never been happier with my HOA management company. Thank you powerstone for doing your job right the first time every time. If you have Christina has you manager you have the best!
It has been such a delight working with Powerstone Property Management over the last decade. Their managers are knowledgeable and professional and always make our end of the job easy. Michele Rossi and Cynthia Meza are quick to return phone …
Powerstone Property Management, is a great company! Kylie is very helpful and always has a smile on her face. You can tell that this comes from a company who is very supportive of their employees and takes care of them so they can take care of their customer. Thanks, Powerstone!!!
I have been a member of my association’s board for 10 years here in Huntington Harbour. Our association switched to Powerstone nine years ago and, to a great extent, we have been satisfied with services provided by PS. Debbie Evans, one of …
Powerstone has great customer service and has continued to make things convenient for me each time I need a problem solved. Everyone I have worked with has always been quick to help and has gotten things done efficiently. I couldn’t say …
I have had nothing but good experiences with Powerstone in the past 6 years that I have been working with them. Everyone is so helpful and friendly. Cynthia is an absolute joy to work with. I look forward to continuing this relationship for many years to come.
I had the most pleasant experience. Christina Mercer helped me with a problem I was having. The issue was resolved in a very timely manner. Everyone that I have dealt with at Powerstone has always been very friendly and helpful. I love my property management company.
Powerstone has been my property management for three years now and they have always provided exceptional customer service. Any issues have been resolved in a timely and friendly manner. I’ve been incredibly pleased with the staff at Powerstone— thank you!
Our community has been using Powerstone Property Management for the last few years and we are extremely happy with their service. As an HOA Board Member for the last 3 years, their property managers are highly skilled, responsive to our …
Powerstone is great Property Management Company. I have worked for them as a vendor and family members live in properties managed by Powerstone.
Customer Service has always been fast and efficient. The Property Managers are …
As I was searching for a new property management company, Powerstone Property Management was the only one to pick up the phone right away, (I called at several different companies), something I appreciate when dealing with my property. …
We lived at a Powerstone Property Management run apartment complex for 2 years and during that time we were very impressed with the services that were provided. There was constant communication from the property management team and if we …
Powerstone is one of the better management companies out there. They have the scale and scope to guide you appropriately with staff that are professional and courteous. For our specific HOA, Alena Norman has been the best account manager …
Powerstone Property Management is truly a 5 Star company with 5 star employees!! I would like to highlight Michele Rossi as being an exceptional community manager to work with. Michele is always responsive to emails and phone calls and she …
I am reviewing this company from the view of a board member. Powerstone has been a great business partner. My main contact has been Michelle E and she has worked diligently everyday to make sure our needs are met. She has gone above …
I have had direct dealings with this company for many years. It is my opinion that they are either understaffed or they are hiring managers that are ill equipped to handle the common problems that come up in a community. This may be …
This company has been great. I have been an HOA board member for seven years. We bounced around companies and managers and they were not reliable or efficient at all. Constant problems. Powerstone was recommended to me by a very high …
I’ve had the pleasure of working with Powerstone Property Management on several different exterior projects. The managers and support staff I have had the opportunity to work with have all been outstanding. They are some of the best I have …
Most useless HOA property management ever. Paying close to $400 a month and a dead rat has been sitting on the walk way for over 4 days. What are we paying HOA for?
Powerstone Property Management is truly 5-star. Every experience I have had with them has been beyond my expectations. I could say without a doubt that the team at PPM provided me with top notch customer service. Kimberly Phan was …
I have had really good experiences with Powerstone. I don’t have to reach out to them often, but I needed their help when I decided to put solar panels and there weren’t many homeowners in my neighborhood who had done it so it was uncharted …
If you’re looking for a property management company that won’t return phone calls or emails within a business day (as they state), and messes up your billing, this is your company. I am trying to get my billing statement corrected because …
This company is completely incompetent to do anything they have completely messed up the accounting of our community there is not one good thing I can say about anyone at this company they are the worst if anyone is looking for a management …
As you can see in this picture, the only door for ADA accessibility to enter the pool and clubhouse has been locked with different locks for many years. The first time it was a chain, the second time it was a bicycle chain and now the HOA …
We had our community painted three weeks ago the fence is are still up, painters are gone. There are no signs of warning, kids are playing and residents are parking all around where the parking is blocked off. This is liability issue and …
Yesterday The company with huge trucks cane to trim the trees at my court.
I was cleaning my garage and heard something is hitting so hard several times to my garage door! I ran out and saw the guy is cutting the heavy part of the …
Xochitl is the best property manager I have had in a very long time. She’s knowledgeable and fair. I’m not always get what I asked for, but Xochitl took time to explain why and provided alternative options. Thank you Xochilt!
My partner is dealing with Paige Fields in this management company. Every time she reach outs to her, she faces a very unpleasant experience with a very unprofessional and unacceptable behavior from this rude lady. …
My HOA used powerstone and dealing with them was bad. If one had a question they would reply with brief messages as if we were an inconvenience and calling them always sent me to voice mail and Never got a call back. We eventually had to get rid of them.
Working with my Property Manager, Jessica Oakes, is like pulling teeth. She rarely has the answer, or the info she gives me is only a partial answer which I then have to research the full story myself to get ALL the info I need or, the …
Inefficient communications and incompetent services. My community recently changed to Powerstone management, and it only proved to be a mistake as the poor services provided. First, the manager for my HOA is never available over the phone, …
The level of incompetence and lack of responsibility is fairly significant.
This company along with their property managers should focus on
communication and accountability rather than negligence and profitability. …
My father and I had an excellent experience working with Michell and with Powerstone Property Management. She was pleasant, helpful, and extremely professional throughout the process. Her communication was great and she followed up with …
Friendly and helpful atmosphere. The staff cares about their job and the attention detail shows in their work.
Very professional company and always has top notch service when I need a question answered or have a concern regarding property.
Cytnia Meza is rude and didn’t help me out.
You work for the homeowner and should remember that when I am requesting simple documentation from you for my lender.
It’s a waste to give them a star. They are the worst companies and managers. They haven’t managed the town and are only getting money from their neighbors.
Power stone has worked hard to maintain our neighborhood and all of the beautiful slopes that surround us.
They raised the fees two times for woodwork and it is now two years they haven’t done any work. They claim receiving payment late and charge late fees. Can’t get a hold of any of them.
It’s been a pleasure to work with the staff of Power Stone Property management. Thanks!
Terrible company. Our property manager who reduced what our property management actually does.and they still screw up. Cannot even get a document to refinance.
Absolutely the worst property management I have ever dealt with. Unqualified, rude staff. I wish I could give them negative stars.
2020 taught me to make better choices in life and using powerstone property management was one of those choices.
Thank you Powerstone for your professionalism and quick action. I recommend using Powerstone for all your management needs.
It is such a pleasure to work for such a forward thinking company and one that values their employees as an integral part of their success!
By a mile, the best property management company. If you’re not with them switch ASAP. You won’t regret it.
Wendy is the best to work with. She answers the phone right away and responds to my emails quickly!
They are the best property management company in the industry. they always come through. Best to work with.
This company is by far the worst property management company I have come by. Zero stars if I could. They are extremely unorganized, rude, and they rarely respond to comments or concerns involving their communities. They are so horrible.
devon is great person and she knows her job very well we are very happy with her doing great job doing for our community
I will give-10 stars for security. If something happened in community provinces they dont have a security camera to look after .Not atleast ag gates .
I lost by bike and no support from dem as they dont have proof of surveillance
Great property management company to use. Kylie is wonderful to work with and is always helpful!
Everyone is super professional and kind. Love this place! Sarah Basko has been so helpful and handles everything with such grace! 💜 …
We love Powestone! Professional and courteous. We can’t say enough great things about them.
I had an issue with my account and was able to speak with someone who helped resolve it quickly and seamlessly and with a great attitude!
Really not sure what they do. Been trying to get our HOA to change management companies but they don’t listen. Great at delegating or deferring questions/requests.
I have been a Irvine residence for quite some time now I really enjoyed working with this management group! They respond in a timely manner!
Vanessa in accounting was very professional and was an amazing help getting my account squared away.
Love working with Michele, who is the utmost professional. Always courteous, responsive and a true asset!!
Organized and very knowledgeable. Best property management company with vast experience and a diverse range of clients.
Such excellent customer service provided by Kimberly Phan. She addressed all of my needs with maximum efficacy.
Unresponsive, no follow up with homeowners about needs/requests. If you are lucky enough to talk with anyone, they are pleasant enough, but still, unresponsive to needs.
Their always courteous and helpful. The lady that most recently helped me answered all my questions I had about billing, even helped with the online process.
Terrible company. Consistent issues with the property and they never do anything to help the residents. Each month we can bet on at least 3-4 days without water. Every. single. month.
I asked a question yesterday (on Powerstone’s answering machine), and this morning I received a telephone call with the answer. I was pleased with the relatively prompt and courteous service.
Michele Rossi has been incredibly responsive, knowledgeable, and resourceful. She’s been a great asset.
Lena Scott manages the property I live on and she’s always been extremely helpful. I’m so happy with our property management company
Knowledgeable experienced community manager and excellent accounting team including three CPA’s.
Such a helpful property management! By far the best in Orange County! Highly recommend to everyone.
worst property management company ever. they should be fired. They do not call back. I have working trim the tree for one year but still not done. It is hard to beliive that they are part of Irvine property management area.
Amazing property management company to work with! Everyone is always professional and helpful with any of my questions or concerns.
Powerstone is a great management company. Miguel T. is great at what he does!
Loved the customer service I experienced. I was able to resolve my questions since my issue was addressed with a quick and easy interaction. Thank you Kimberly!
Very attentive to my concerns. Amazing customer service. Paige always responds fast and makes me feel at ease with my concerns.
It has been a pleasure dealing with Vanessa Cruz. She is very diligent and her customer service is impeccable.
Best property management company in OC! Their managers are very knowledgeable and provide the best customer service to their clients!
Utter Garbage…….do your best to stay away..
Don’t know if you can..unless you are a decision maker on a board of idiot …
Shiet of a company … cuts corners on everything possible while increasing prices and on top of that worst service by far ever. If that joke of a company is brought to your community= get rid of them ASAP . Amanda is Irvine is a lousy no good .
I am so proud to have Powerstone managing my community! Fabulous customer service from Debbie and her team!
Run and Hide. This company will shut your water off without warning for 48+ hours to organize a plumbing repair without notifying you. How they are even in business is beyond me.
This company is just about the very best management company out here. And the employees always taking an extra second or minute or any length of time it takes to help. …
Thank you Powerstone for being so quick to respond and deal with an issue I report. Costumer Service is amazing! 5 star company!!
I have worked with PS for 10 plus years, it is a great company to work with, they have great managers and an awesome support staff.
Worst Property Management Company, they do not do ANYTHING for the community to make it look nice. I and I am sure other people in the community pay so much each month for nothing, for example they been trying to place a new mail boxes for …
Very poor company. The HOAs they create are poorly run and poorly managed. There is no way to get in contact with anybody in case there’s a problem.
The management at Powerstone is both prompt and professional. They’re very responsive and are able to resolve any problem in a timely manner
Worst online service system ever seen, even powerstone had no means to setup regular recurring payments. Powerstone statements are equally bad, they lack clarity.
I have had many property management companies over the years, Powerstone is more efficient than the majority of them.
Paid $294/month for basically nothing more than hedge trimming. When I sold the condo, they charged me $579 just to get an HOA packet. Glad I’m done with these crooks.
Karina was great to chat with. She understood the issue we are trying to resolve and has been thorough in her responses and communication.
Love this company – Manager is very responsive!
Great customer service, always professional, and personable. Solutions and professional recommendations is always attainable.
They are very slow in responding calls, and it is hard to reach the person in charge of our home owner’s association. They don’t have flexibility to work with home owners either. For a simple matter of picking up the association key, it took them weeks to resolve. It’s terrible.
Powerstone is an excellent management company that offers a wide variety of services with excellent managers who care about a communities success!
Team is great to work with. Lena Scott has been a tremendous partner for us. Thanks team Powerstone.
Powerstone is the best property management company I’ve worked with!! Outstanding staff and superb customer service.
The worst managment
Update : powerstone management responded to my feedback trying to help. …
I would give them zero stars if I could. They are a dictatorship who has ZERO heart for extenuating circumstances when it comes to their rules. They discriminate against people with disabilities, and the elderly. DO NOT buy a property that …
Vista Filare is 268 detached homes. We see PowerStone being managerially incompetent and non-communicative. I observe PowerStone staff taking pride in amplifying HOA abuses (Danielle, Lena). We do not have even a Community hard copy …
Francine has been outstanding in paying attention to detail and being expedient on solving numerous issues that arose in our complex. She is an integral part of our hoa structure.
Apparently they are in charge of the property next door to me. And lucky for me my backyard is right next to a tree on their property that they decided to cut down at 7am this morning. Might I add this tree is right next to my boyfriend’s …
I appreciate the customer service from Powerstone that is apparent with initial contact. There seems to be true team spirit and a real sense of finding the solution to inquiries.
Kayly was extremely helpful in answering all my questions in a timely manner. She is super respectable, sincere and I can tell she cares for her customers!
The management team here is super responsive and I am really happy with the way they handled any of my concerns or questions! I’ve dealt with other property teams and believe me when I say they can get very bad. But I’m happy to say that’s not the case here!
I’ve had great experience working with Powersto ne and with Lena Scott, in particular. It’s refreshing to interact with someone who stays on task and gets the job done.
Powerstone has been super helpful in resolving my billing issues. They are always super responsive and helpful any time I call in.
Thanks to my manager at Powerstone, he was able to quickly resolve an irrigation leak outside the pool area that I requested. So quick!
Been staying in a condo for 3 years now run by Powerstone Property Management.They’re a great and efficient company that goes above and beyond your expectations.Contacted Miguel about a maintenance issue and it was resolved within hours of my initial phone call.With this level of professionalism I don’t think I’ll ever leave !
Horrible horrible horrible!!! They raised the HOA fees to fumigate the condos but the big issue is…… we have been having issues with our water. What’s the priority. So our complex has been out of hot water for 5 days now. This is …
As bad as it can get with a property management company, absolute joke. Our building suffered for years under the reign of “Attila”the invisible property manager that will never reply to a single one of your emails, or address any issues on the property, never seen so much excuse making in my life.
Powerstone Property Management is great to work with. Rita Brantley especially has always gone above and beyond.
They just raised my HOA for “special assignments” by 104.44. Therefore raising my total HOA to 394.44. It is outrageous and the worst part is they literally don’t fix anything and that’s why we’re having these issues to begin with. If I …
Not all property management companies are thr same. Have worked with various ones and Managers I can definitely attest to Alena and Powerstone as responsive and professional.
The Management of Monterrey Villas Apts/Condos is horrible. The property itself is nice. So, as long as you don’t mind having inconsistent water or your car being stolen from your covered parking spot then your good. There is a serious …
I live in O.C. And have my HOA with PowerStone. I have been nothing but impressed with the customer service I receive. Always there to answer questions and have even resolve some issues. Always Professional
I am living in Melrose community, I have paid for parking permit for extra car that I have to park in neighborhood, the security company is only looking same as hyena to tow your car with redicules reason, ” you park your car on properly …
It has been such a pleasure working with Karina Reta. She’s always professional and responds to messages quickly. Highly recommended and represents her company well.
It’s always a pleasure to work with Powerstone and their management team. Efficient and timely. I can attest to the fact that they always do their best and never miss an opportunity to go above and beyond.
The Westpark amenities are always top notch. Our Community Director has always made herself available which is refreshing. My family has enjoyed living in Westpark over the years.
We have been emailing their email address. Of the 2, only 1 works. I emailed them about an issue a month ago and still no one has come. We call their 2 phones and no one answers and we always get voicemail. Worst property management in all …
I absolutely love working with Powerstone! Everyone is always so helpful and professional. They go above and beyond with their customer service.
Property Management reviews tend to be skewed heavily to the negative. But Powerstone seems to be as ineffective at managing property as them come. …
I can not say more than good words for all the staff. I called into the billing dept. to update my information and I was very impressed with them, they walked me through the process of making the changes online. A pleasure to work with.
Totally recommended!
Has two numbers and no one answers the phones. EVER. They do not respond to clients in a professional manner but rather post flippant responses via social media. When I asked for a simple form for property improvement, I received no less …
This is, without a doubt, one of the worst property management groups ever. I’ve lived in many different cities and while the city of Irvine boasts safety and high standards, PowerStone Property Management maintains none of those standards. …
I don’t think this group cares about how poor their rating on Google is… but I guess I’ll update this review as it goes.
3 voicemails and an email left over the course of two weeks. I got one response, …
This is by far the worst management company I have ever interacted with! I have owned many condos and have never been spoken to and disrespected as much as I have contacting this management company! They are very slow to do anything and …
Worst most incompetent property management company around. Complete joke
What possible justification can Powerstone Property MGMT make for not having a person in the office to answer their phones? If you call one of their two phone numbers, all you’ll EVER get is voice mail. Good luck trying to connect within …
Atrocious. If you want to pay your high HOA fees every moth on time to be treated like garbage look no further. All I wanted to do is replace my garage door because my current one is on the verge of collapse. I submitted an application …
I have been a resident of the west park maintenance district master for several years and have had the pleasure of speaking with Karina Reta for various maintenance issues. She has always been very professional swift to respond, reliable & knowledgeable.
Danielle Hoff is in charge of our property and she provides horrible customer service and is consistently rude. PowerStone is constantly raising fees even after charging us with a $15K special assessment. We pay more monthly fees than most, and get nothing for it.
I called to get my account straightened out and have some questions answered. Kim helped me out and did an amazing job. She was patient and respectful— definitely exceeded my expectations.
Powerstone, time after time, will not answer or return your call. They are exorbitant, and tout great service. The reality is that they are more of a legal team than a property manager. Our costs are sky rocketing, and the property is actually crumbling away.
Elsa Marche provided great support throughout my interaction with our HOA on a painting project. She was quick and accurate in her responses. Very professional approach, which is great to have in the HOA.
I cannot say anything but the greatest things about this company from the owner to the reception. The whole company has a very conscious culture and they all make a wonderful effort to make sure all the people they work with feel attended to. Their communities are top tier.
Powerstone has administered the HOA payments/accounts for several HOA’s I’ve been with and they are terrible. Their website is such a mess and so antiquated. The payment process is terrible, the interfaces are poorly designed and nothing …
Michele Rossi is Wonderful !!
She has always been Very Responsive and Prompt when emailed w/ a question or a problem AND she gets it taken care of !!! …
Thank you, Powerstone, for always being on top of the issues I report and getting it done in a timely manner. I can rest easy knowing our needs are always taken care of. Great customer service. 10/10
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BEWARE and STAY AWAY from the absolute worst property management company ever!! …
Our PowerStone Senior Community Manager is excellent as well as our Finance Manager. Bixby Village HOA was able to quickly pivot to support our homeowners during the pandemic.
My two cent – This property management firm should be shut down. They only respond when they gonna charge/fine/warn you, they never response, or hardly proactively feedback any information when you have problem comes. I can’t stop rolling …
Working with Karina has been one of the pleasurable experiences of the past year.
It is nice to be able to have a single source to get answers to your questions …
The best property management company! They address any of my issues, concerns and my many questions with kind words and action! Kendrah is amazing and so easy to work with. You guys are the best! 😁 …
Absolutely the worst property management company ever. They clearly are only there to help association board members but not the actual homeowners. Emails go un-responded for months. I had an issue that continues to go unresolved and …
Communication with homeowners is poor. You can not get help over the phone, the call goes to the prop mgr’s voicemail. Managers are often out of the office at conferences. Even if you ask them to CALL you back, they only email you back. …
Called to get my account fixed and was helped by someone named Kim. She was very informative and incredibly kind and respectful. I don’t usually see people go above and beyond to help or get my issues fixed like Kim did, but it is greatly …
Powerstone is a great company that works efficiently and provide great assistance to their customers. The representatives are always helpful and are very professional.
Powerstone management and their team have been very attentive with my needs. Thank you Kimberly for doing a remarkable job and keeping us content.
Baffled by the lack of service and courtesy. After finding a dead coyote on a Sunday evening near our community pool, called animal control – (closed and did not meet the criteria for after hour emergency). Personally bagged the dead …
I would likely be giving PPM a three or four star rating if the person I deal with regularly, Melissa Brand were my only exposure to this company. While not always “Johnny on the spot,” she is responsive and once …
One of the worst property managers. Not an exaggeration. It’s actually mind boggling. HOA fees go up constantly and we are given the worst the customer service. I just had a simple request for a very small repair in a shared community space …
Company never answers their phone and have been waiting a month for a repair in my condo complex that was caused by a tree in the community, as well as for a leak repair. Have yet to hear back from Eric Douphner or anyone else that can …
I have not been let down my Powerstone management. Every time I’ve had to call, the staff is very professional and attentive. Thank you Kimberly for your patience & helping me with my questions! 10/10
I am currently in escrow on one of their properties and spoke with Lena Scott. She seemed super irritated that I was asking questions to get more information. Called back again today in hopes of speaking with someone different. …
Powerstone Property Management is in-charge of the community I live in, Casitas Capistrano Association 1. Sad to say I have never dealt with or been part of an HOA where the property manager never responds to phone calls or emails regarding …
Powerstone has been a solid presence in our community. From our property manager to the accounting staff there. Always quick to respond when help is needed.
This is by far the best property management company ever. Everyone is always so patient, kind & knowledgable. All of my inquiries get responded to in a timely manner & they adhere a high level of professionalism.
I live in a community managed by PowerStone. While I’ve seen my share of things that I felt could have been greatly improved by PowerStone it was never anything I felt the need to complain about, until now. …
Powerstone Property Management, Inc. has been extremely supportive of the Irvine Swim League and hosting the Westpark Marlins at their San Marino pool. They recognize the importance of this program to the local community. They are …
I was having a long-time problem with my neighbor about parking and finally decided to reach out to the our management. So glad that I did, their customer service documented my issue and got back to me within a few days after having spoken …
Working with Powerstone is always a pleasure. The level of professionalism in their management is second to none. I look forward to working alongside them for years to come.
I’ve worked with several property management companies and I find Powerstone to be a very efficient and organized group. They are always very helpful and always follow through with any request or question.
Every time I have sent them emails asking them to contact the lightning company that maintains our outdoor lights I get no response. We now have all the path lights out around my building While it is the lightning companies responsibility …
Powerstone property management manages our complex in Laguna Beach. Wendy Miller is our PM and she is a joy to work with. I highly recommend hiring Powerstone. …
The yearly mandatory friends, family and vendors 5 star reviews are comical, at best. Those are fake reviews. The 1 or 2 star reviews are the truthful ones.
I am so glad we changed to Powerstone property management! Their attention to the client is so refreshing compared to our last company. They have handled our deck repairs in a swift manner and when a problem came about they were quick to …
Karina Reta and the Powerstone team have been a pleasure to work with.
Karina is professional, responsive and knowledgeable about all things property …
PowerStone Property Management is the absolute worst property management company ever. Totally unresponsive to safety concerns including unsafe sidewalks after repeated requests to address a significant safety concern. Construction projects …
HOA and insurance fees can overwhelm my mother but Kim at Powerstone was incredibly patient with her and here I am writing a review in her place! Keep up the great customer service
As a vendor, Precision Concrete Cutting has done a number of Trip Hazard Assessments and Repairs for Powerstone Property Management who continue to be proactive in maintaining safe walkways, free of trip hazards for the residents within …
Please let them go bankrupt. Overpriced, negligent … my home in Newport Beach has had dead landscaping surrounding it for almost a year and they try to create litigation by creating problems versus solving them . See photos. Want this …
Great company to work with. Company that has your best interests in mind. When working with a company, you want to work with one that is a leader and is progressive in making things better. Why keep paying more for status quo. Why hire a consultant or so called expert when you can just hire a company you can trust and count on.
If you have had the pleasure of working with Karina Reta, you know that she always gives superior service. I have known her to drive, after hours, to meet with a homeowner who was having trouble completing her architectural application. …
Absolutely awful Property Management company. It’s a joke trying to get ahold of any of them. They are never available! My husband and I recently purchased our 1st home. Every thing was in the making just before this Global pandemic hit. …
As a new owner within a new development, figuring who and when to pay was a struggle. One call into Powerstone’s accounting dept and I was able to get everything sorted. Easy when dealing with capable people!
Powerstone and Matt Bosma have been a great Asset to our HOA in Lake Forest, CA. The team is very Professional and Responsive. They have a great understanding of the challenges which come form running a successful HOA. I would highly recommend them!
I have to say that dealing with this company has been nothing less than excellent. Everyone I have ever spoken with is professional, respectful and courteous. Karina Reta is a ray of sunshine; I don’t know how she does it. She always has …
Let me just start by saying wow, this company is amazing. Out of all the different HOAs I have dealt with in the past, Powerstone is the only company that has gone above and beyond to make sure my experience with them is very special. Thank you for all you do!
Overall, the best property management service I’ve ever experienced. Our manager, Christina Mercer, was always professional. I only left Powerstone because we sold the property they were managing.
Ive had a number of my property managers in my life, but Ive never had such terrible property management as with Powerstone. Its probably rated as a great place to work, because they dont actually do any work. Noone calls you back. They …
I have received exceptional service from power stone property management. Every time I’ve had questions, comments or concerns employee Kimberly always goes above and beyond to help me out. Highly recommend this company’s services!
In dealing with Powerstone I have reaffirmed my beliefs in good work and great service. I had the pleasure of speaking with Cynthia Meza who was patient with me (she had to repeat a few things over and over). She always kept me updated
I have worked with many Community Directors over the years, and Karina Reta is hands down the best! Karina is professional, honest, hardworking, and respectful to name a few. You can trust that she is getting the job done, communicating …
This is professional company that is truly customer centric. They hire great people like Miguel Torres to insure that all goes well. Miguel did a great job in getting back with …
Absolutely the worst property management company ever. They clearly are only there to help association board members but not the actual homeowners. Emails go un-responded for months. I had an issue that continues to go unresolved. The Powerstone’s employee, Alyssa Carle, who is the property manager is just a liar.
Absolutely miserable property management service. We live in one of the neighborhoods the oversee, which is supposed to be a smoke free neighborhood. However this is not the case and they don’t seem to care about their properties or those …
I live in the Westpark area and we recently had requested landscaping updates in the common area and reported it to the management company. Powerstone was so helpful and on top of the maintenance and Kylie even checked in after it was updated to confirm we were happy with the changes!
David, Assoc.Manager is super helpful and takes time to listen and solve the issue of the homeowner. Thanks David!!
Powerstone employees always ensure that any issues are done in a timely manner and always extremely professional. If any questions or issues arise, they take the time to ensure I fully understand what is going on and the policies from out HOA.
Powerstone property management is amazing! The customer service is prompt, attentive and they are excellent in connecting you with the right people and resources to help you achieve the results you are looking for! Definitely recommend!
I haven’t found an issue that Powerstone has been able to address and in a timely manner. Their accounting department is a pleasure to speak with. Highly recommend Powerstone Property Management.
I give them a 0 rating. I live in Whispering Hills and they increased our fees the maximum amounted increase in an allowed period so now we pay almost 440 dollars a month for a small town house that isn’t gated, doesn’t have a gym, and the …
Alena N. from Powerstone has been a really great help with managing our association. She is very proactive and right on top of any emergency needs or any requests from the association’s Board or homeowners. We are very lucky to have her.
Powerstone has excellent customer service. I had an urgent issue at my apartment on a Saturday and a representative still contacted me to resolve it. 5/5 stars.
I am truly impressive with Elsa’s professionalism and her exceptional patience and willingness to help and walk me through the application processes.
I have had numerous encounters with various management companies in the past. This is so far the best.
I have been working with Lena Scott on an HOA property in Riverside for just over 4 years. It is such a pleasure to be partnered with a true property management professional. Lena really cares about her properties and expects nothing but the best from her vendors. I look forward to continuing our partnership.
As the owner of a business that partners with community management firms across California, I look for opportunities to work with companies that provide positive business consulting to their client communities. Powerstone PM has …
The Powerstone management team is amazing and so quick to help! When we had a leak, they were quick to action and very sweet on the phone. Highly recommend this fast growing company!
This Management Company, Powerstone, is sooo much better than the previous management company (PCM/Associa), that I used to deal with.. where I had to talk to call center in Texas!? to get a deposit refund on a pool key.. …
Powerstone management is a very professional institute who always helps me in the best ways that they can with their exemplary employees. One of them especially being Ms. Kimberly Phan, she is very professional, attentive, helpful, as well …
Powerstone is a great company to work with. They show they are dedicated and efficient in all areas of their work. I have recommended them several times and they never fail to provide nothing but amazing services.
Being in property management, I have to deal with HOAs a lot. Sometimes, it can prove to be a little difficult, but I have to say that Maria Sanchez of Powerstone has been absolutely amazing to work with! She is on top of game – prompt, courteous and eager to help. She is a breath of fresh air!
I own a condo managed by Powerstone, and I am nothing short of happy with their management! Anytime anything needs to be fixed, it is done in a timely manner. They have made my life as a homeowner very easy.
Wanted to take a minute today to say a big thank you to Powerstone Property Management. Understanding the huge responsibility of managing property and all the issues that can arise from that, I appreciate Powerstone’s commitment to service and dedication to its homeowners. Again thank you for the wonderful job!
I have had a great experience with Powerstone, specifically with our association’s manager, Michele Rossi. She is always friendly and helpful
and responds quickly to emails. She is an asset to my association and the best manager we’ve ever had 😊 …
Powerstone Property Management is the creme de la creme of HOA property management! Our HOA has been working with Powerstone for about 3 years now. I serve on the Board of Directors and there is a huge difference in the level of service …
Property Management companies usually do not fare well in reviews. However, Powerstone has provided excellent service to us on the few issues we’ve had. Most recently, we called the emergency number at 5:30 am to report a roof leak during …
WORST!!!!! Worst!!!!!! Not cooperating with the resident about leaking hose that supposed to be fixed by the HOA. …
Powerstone has always been very responsive whenever I have a problem regarding my property. They get back to me as soon as possible which is very helpful in a stressful situation like a maintenance issue. I would definitely recommend Powerstone Property Management.
I’ve had an opportunity to have contact with Karina Reta on several occasions and the high level of professionalism was always evident from the start and continued to each contact. Even when it was an issue not directly related to her …
Team Powerstone is amazing. They have carefully re-structured our mismanaged business HOA, into an entity with a well thought-out financial and execution plan. Their people, systems and depth of knowledge are the best in the industry!
Powerstone was quick and direct. They helped me out and kept me informed along the way. Everything was handled professionally and in a timely manner. Looking forward to these guys being our property management company. Thank you Everyone
Zero regard for the communities served, do not return phone calls and emails. Provide unqualified property managers of the type of communities managed, over bills, no board over site. Made endless requests for resolutions, they just bully …
Devon Nichols is a great example to represent the skillset of Managers that Powerstone Property Management hires to manage their communities. Devon’s proactive mentality along with her positive personality is a great combination in our …
Powerstone property management has been so helpful to me and my family. Whenever we have a maintenance issue or question about the property, they are always quick to respond and incredibly helpful. I cannot recommend them enough!
My experience with Powerstone has gone on for years. I have never had a bad experience, specifically in large part due to Karina Reta. She resolves issues promptly. The amenities at Westpark are always clean and in good shape.
Vanessa is the epitome of what a Customer Service representative should be. She speaks in a nice pleasant tone, she initiates informing you of what is needed, she automatically helped me make my payment through their site, while being …
Powerstone PM has been great to work with. I have worked with Karina and Eric, among others and they are very professional and easy to work with. I would definitely recommend them if you are looking for someone to manage your property.
Powerstone Is a class act. From my vantage point, I can really see how they provide value for their clients. They work with the vendors to ensure that the end HOA client is taken care of and receives the most benefit, but at the same time …
Really enjoyed my experience with Powerstone Property Management. Kim Phan assisted me and was very knowledgeable with all the questions I had for her. Very professional and provided great customer service! I will definitely be recommending them!
Powerstone Property Management! Great customer service. Every time I had a problem or question, Kimberly continued helping me fix the issue. Very patient worker, making this a quick, easy and painless process. Thank you so much!
Our HOA recently switched to Powerstone for property management and so far the experience has been night and day. We went from “can never reach anyone” and “things never get done” to “I can almost always reach someone” and “things get done …
Powerstone property management has been and excellent service provider for our HOA. As a member of the Board I have been able to consistently rely upon high quality support from our direct representiative, Francine Shute, as well as other staff members who support her.
Incompetence, lack of responsibility, lazy, zero communication from Provence D’Aliso Community property manager Paige Sofka employed by Powerstone Property Manager. Requesting a simple parking permit for a new car since July 2021 ( 5 month …
Powerstone is a great company!
I have been a board member for over 20 years. At times on 3 different HOA’s at …
they are fineing 400$ us for over hanging plant that arent to their standards, we cant get anyone to return calls for exactly what they want us to do differently. La basura frankia navidad. Very hard to WORK with feels like work. in years …
I recently purchased a unit in Oceanside. We submitted an architectural request and the manager Christina Mercer was so helpful in navigating us through the process. I am very happy with the customer service from Powerstone Property Management and our manager!
Powerstone property management has been such a blessing to our HOA. We struggled with our past management company and switching to Powerstone was the best decision. They’re always on top of things, great communication, very well organized and amazing transparency with our finances.
Powerstone has been able to assist me each and every time i’ve called or walked in to the office. The billing dept was super easy to work with. It took some time to get my issue resolved but I was kept up to date through out the process and my account was credited appropriately.
Love Powerstone….specifically, I appreciate Michele Rossi and her attention to detail and her friendliness when I need to speak with her. She is quick to return my emails and phone calls and is very helpful. Now…. if only my …
I don’t leave 5 stars unless everything was perfect. But if Powerstone had more people like Francine Shute they would get 5 stars from me. She has been extremely helpful with the few issues I have had in our community. I recommended …
With experience as a past member of 15 HOA’s and Board member of 5, I consider Powerstone as a leader among management companies with which I have dealt. The words “quality” and “professionalism” describe my view of both the company and our Association manager. I highly recommend Powerstone.
Powerstone has been an outstanding company to work with. I have appreciated their timely responses to emails I have sent, as well as their attention to detail in our housing community. Their owners truly care about building a positive experience with their HOAs.
Powerstone is arguably one of the best HOA Property Management firms in Southern California. The talent pool of managers and operations is amazing. They put a ton of focus into employee training and employee culture. They are always giving …
I had a fantastic experience working with Powerstone Property Management. They facilitated my application to have re-modelling of my condo seamlessly, and very open communication and very punctual responses. Thank you to the team and especially Anthony!
2 voicemails left, 2 emails written, 4 days passed, no response from our property manager from Powerstone Danielle Hoff here in Irvine. I think that’s enough messages to get a hold of someone don’t you think? …
I live in a condo community in Dana Point where Powerstone is the property management firm. Each time I have reported a maintenance issue in the common area or the time I had a severe leak, the manager promptly took care of the issues. …
We’ve been working with Powerstone for many years. Their employees are very knowledgeable and understand what it takes to effectively manage HOA communities throughout California. In particular, Cynthia Meza has always provided excellent service and is a true professional. Working with Powerstone is always a positive experience.
Over the years, I have had to contact Powerstone Property Management for various matters related to my association. My experience has always been pleasant with accounting staff as well as the Community Manager, Karina Reta. She responds swiftly, is knowledgeable and delivers a superb level of professionalism!
Powerstone Property Management, Inc. thank you for your professional work relationships with your vendors. That establishment will create a lasting relationship with the customers, communities, and vendors. Powerstone complete performance …
I’ve had many property management companies in the past and Powerstone is simply the best. Their corporate office is actually local (in Irvine) and not in another state like a lot of the other management companies. David Kelley is our manager and he had been very helpful and responsive when needed.
Powerstone has been a fantastic company to deal with. They’re always very quick to assist and do so in a professional, courteous manner. Hands-down the best property management company I’ve ever dealt with!
Working with Karina Reta is such a pleasure. She has shown time and time again the attention to detail and efficiency in your work is what you can obtain by having Powerstone Property Management at your business’s side. They help simplify …
I am so glad to say that I have only had wonderful experiences with Powerstone. Dealing with maintenance in a home is never fun, but this team makes it stress-free. The community manager is so helpful and I know that if I ever have an issue, I can rely on her to get things done. Thanks Powerstone!
I’m a resident in Irvine that’s managed by Powerstone and I have had great experiences with them over the 10+ years. They have been very responsive to my requests from broken pathway lights, to getting street parking under control, to …
Powerstone Property Management is an outstanding company providing superior service to the HOA industry. As a vendor, we deal directly with many of the community managers and always have a positive experience. The staff is well trained, …
I love working with Powerstone Management, especially Tiffani Santiago. She is polite, professional and always answers my call. I get nervous having to speak with anyone in management, but she soothes my mind and is always able to help me …
True professionalism in an era of mediocrity!
I have had the pleasure of working with this company for the past 10 years and find their property management skills superior to none! As a vendor who works …
Powerstone is a very professional HOA that cares deeply for their customers and communities. They have a great balance of compliance and flexibility. Most of my experience has been with Karina Reta, who is absolutely wonderful. Thank you for your commitment and dedication. I highly recommend.
The staff at Powerstone is amazing! Every time I have an issue with our community they take care of it right away. I have never been happier with my HOA management company. Thank you powerstone for doing your job right the first time every time. If you have Christina has you manager you have the best!
It has been such a delight working with Powerstone Property Management over the last decade. Their managers are knowledgeable and professional and always make our end of the job easy. Michele Rossi and Cynthia Meza are quick to return phone …
Powerstone Property Management, is a great company! Kylie is very helpful and always has a smile on her face. You can tell that this comes from a company who is very supportive of their employees and takes care of them so they can take care of their customer. Thanks, Powerstone!!!
I have been a member of my association’s board for 10 years here in Huntington Harbour. Our association switched to Powerstone nine years ago and, to a great extent, we have been satisfied with services provided by PS. Debbie Evans, one of …
Powerstone has great customer service and has continued to make things convenient for me each time I need a problem solved. Everyone I have worked with has always been quick to help and has gotten things done efficiently. I couldn’t say …
I have had nothing but good experiences with Powerstone in the past 6 years that I have been working with them. Everyone is so helpful and friendly. Cynthia is an absolute joy to work with. I look forward to continuing this relationship for many years to come.
I had the most pleasant experience. Christina Mercer helped me with a problem I was having. The issue was resolved in a very timely manner. Everyone that I have dealt with at Powerstone has always been very friendly and helpful. I love my property management company.
Powerstone has been my property management for three years now and they have always provided exceptional customer service. Any issues have been resolved in a timely and friendly manner. I’ve been incredibly pleased with the staff at Powerstone— thank you!
Our community has been using Powerstone Property Management for the last few years and we are extremely happy with their service. As an HOA Board Member for the last 3 years, their property managers are highly skilled, responsive to our …
Powerstone is great Property Management Company. I have worked for them as a vendor and family members live in properties managed by Powerstone.
Customer Service has always been fast and efficient. The Property Managers are …
As I was searching for a new property management company, Powerstone Property Management was the only one to pick up the phone right away, (I called at several different companies), something I appreciate when dealing with my property. …
We lived at a Powerstone Property Management run apartment complex for 2 years and during that time we were very impressed with the services that were provided. There was constant communication from the property management team and if we …
Powerstone is one of the better management companies out there. They have the scale and scope to guide you appropriately with staff that are professional and courteous. For our specific HOA, Alena Norman has been the best account manager …
Powerstone Property Management is truly a 5 Star company with 5 star employees!! I would like to highlight Michele Rossi as being an exceptional community manager to work with. Michele is always responsive to emails and phone calls and she …
I am reviewing this company from the view of a board member. Powerstone has been a great business partner. My main contact has been Michelle E and she has worked diligently everyday to make sure our needs are met. She has gone above …
I have had direct dealings with this company for many years. It is my opinion that they are either understaffed or they are hiring managers that are ill equipped to handle the common problems that come up in a community. This may be …
This company has been great. I have been an HOA board member for seven years. We bounced around companies and managers and they were not reliable or efficient at all. Constant problems. Powerstone was recommended to me by a very high …
I’ve had the pleasure of working with Powerstone Property Management on several different exterior projects. The managers and support staff I have had the opportunity to work with have all been outstanding. They are some of the best I have …
Most useless HOA property management ever. Paying close to $400 a month and a dead rat has been sitting on the walk way for over 4 days. What are we paying HOA for?
Powerstone Property Management is truly 5-star. Every experience I have had with them has been beyond my expectations. I could say without a doubt that the team at PPM provided me with top notch customer service. Kimberly Phan was …
I have had really good experiences with Powerstone. I don’t have to reach out to them often, but I needed their help when I decided to put solar panels and there weren’t many homeowners in my neighborhood who had done it so it was uncharted …
If you’re looking for a property management company that won’t return phone calls or emails within a business day (as they state), and messes up your billing, this is your company. I am trying to get my billing statement corrected because …
This company is completely incompetent to do anything they have completely messed up the accounting of our community there is not one good thing I can say about anyone at this company they are the worst if anyone is looking for a management …
As you can see in this picture, the only door for ADA accessibility to enter the pool and clubhouse has been locked with different locks for many years. The first time it was a chain, the second time it was a bicycle chain and now the HOA …
We had our community painted three weeks ago the fence is are still up, painters are gone. There are no signs of warning, kids are playing and residents are parking all around where the parking is blocked off. This is liability issue and …
To: Whom it May Concern
From: David Lundell …
Yesterday The company with huge trucks cane to trim the trees at my court.
I was cleaning my garage and heard something is hitting so hard several times to my garage door! I ran out and saw the guy is cutting the heavy part of the …
Xochitl is the best property manager I have had in a very long time. She’s knowledgeable and fair. I’m not always get what I asked for, but Xochitl took time to explain why and provided alternative options. Thank you Xochilt!
My partner is dealing with Paige Fields in this management company. Every time she reach outs to her, she faces a very unpleasant experience with a very unprofessional and unacceptable behavior from this rude lady. …
My HOA used powerstone and dealing with them was bad. If one had a question they would reply with brief messages as if we were an inconvenience and calling them always sent me to voice mail and Never got a call back. We eventually had to get rid of them.
Working with my Property Manager, Jessica Oakes, is like pulling teeth. She rarely has the answer, or the info she gives me is only a partial answer which I then have to research the full story myself to get ALL the info I need or, the …
Inefficient communications and incompetent services. My community recently changed to Powerstone management, and it only proved to be a mistake as the poor services provided. First, the manager for my HOA is never available over the phone, …
The level of incompetence and lack of responsibility is fairly significant.
This company along with their property managers should focus on
communication and accountability rather than negligence and profitability. …
My father and I had an excellent experience working with Michell and with Powerstone Property Management. She was pleasant, helpful, and extremely professional throughout the process. Her communication was great and she followed up with …