(Translated by Google) It is impossible to communicate with the company and when you manage to communicate they answer you, you tell them about the problem with the invoice estimate and they tell you that they had a problem and they gave me …
Called customer service at about 1230 today. of course the wait was going to be 65 min so i opted for the call back. after about and hr and a half no call. so i called again and the wait time was going to be 70 min so opted for them to call …
Absolutely unacceptable business practices!!! How they are getting away with blatantly ripping people off is beyond me! Just like everyone else my bill is astronomical. There are 2 people living in my house, my bill should not be $300-$500 …
Worst nachos I’ve ever had. Manager tried to overcharge me on my bill and said I ordered 2000 extra kWh last month. Truthishly it shouldn’t take even half that to heat up some enchiladas. Last time I ever use Ppl. I’ll go without power before I pay $400 to cook me a quesadilla
If I could give a zero rating I would in a heartbeat. Customer service is beyond trash the waiting is also beyond trash and the music is trash overall just a trash company
My electric bill doubled from November to December, then doubled again in January. I called and was told the bills were “estimated” and that the issue would be worked out by the weekend. SURPRISE! Nothing got worked out. I sent them a $100 …
Completely insensitive to the seniors….outrageous billing..I’m being charged an extra $30.00 if a payment of 300 or 400 is late..by a week..I’m having a hard time paying groceries….all the so called help numbers are scams..
Bill too high, I need answers, on hold forever(need to talk to customer service for a new service) sent complaint to PAPUC. This is ridiculous. Unfortunately, I have to put a star or it won’t post.
I understand that rates from many companies have gone up due to inflation. However, I don’t know how PPL Electric Utilities can send me a statement for $662.11 for January, $600.60 December, $311.00 November…. what is going on? I called to …
I called to review a charge, someone answered after 90 minutes and transferred me to a supervisor who never bothered to talk to me after 2h07minutes waiting.
We are only at our vacation house 6 days a mth and breakers are turned off for everything except for heat which is set at 45.
There is no way my bill should be 500+ a mth …
Worst Customer Service. My husband and I have requested a call back 2 days ago, still nothing. I am currently on hold for over an hour and wait time said aprox. 43 min. but of course they were quick to answer two months ago when we were enrolling for their services. Will not recommend to anyone!
They charge does for electricity that we didn’t even use it it was estimated They say it was a computer glitch but we ended up paying a lot more money because of that and I have yet to see A refund If I could give a zero I would
I was on hold for an hour and a half and finally hung up. I was told there would be an 11 minute wait. All the other numbers listed were out of service. I want to know why my electric bill went up $300 – I live alone, so Im not sure who is using the extra electric….grrr….would give Zero stars if I could!
What an awful company. Impossible to get a hold of. They always have technical issues. I first got a bill for $314 when they said they were having technical issues with billing and sent us the bill 2 months after we were supposed to get it. …
CONTACT PUC …….. If there was a negative 1,00000000000000000 star it would still be to good for them. Been on hold for 3 plus hours waiting for them to FIX their mistake in overcharging me !!!!!!
Constant increasing rate. I cant see estimation of my bill but their “estimate” my bill is $150 higher than its ever been. Nothing has changed on my end. $600 a month for electric is disgraceful.
Received bill that was triple what it should be. Called PPL and they did not answer for 1 hour so I hung up. I have autopay and they are going to pull this huge amount from my bank without my permission. Recording said they want customers …
Charged my mother almost $900 and me $555 almost quadrupled with this computer mix up. Give you a credit! Well the bills had to be put on credit cards so thanks PPL for the giant bill and no way to pay it because of an in house error. Wiped …
Multiple bad experiences with PPL, sold a property last year, had 23 days between last meter readout and settlement day in January, bill came double the amount of a full month of December, house was vacated with thermostat set on 65. And …
My husband received a statement saying we’re “past due” for a balance that isn’t due until February 28th. Saying we owe 426 dollars in electric and we live in a One bedroom apartment where we leave heat off ALL DAY long to conserve …
I’ve been holding for the business office for a hour. For some reason they decided not to withdraw my January bill through autopay but I can’t get through to anyone to ask them about it. So frustrating to be FORCED to deal with PPL even …
pp&l will not recommend or use ever again . They came over 48 hours later . There was no heat or electricity in the house . So irresponsible . Leaves people in bad conditions without concern
So incredibly rude. I reported a power outage from the grid (luckily I have solar panels!) and the woman who called me back was snotty.
I wish I had an alternative company.
i been trying to talk to someone on the phone i been on hold for over 1hr now and still nothing from anyone .. i been trying for 3 days now this is not right…
I don’t how as a community we dont get together and fight the negativity of ppl this company is like the mafia really hard to bring them down but not impossible none is above the law the abuse and the method of reading the electric …
I’m trying to set up an account online for my mother and their stupid website doesn’t let you it only allows you to have an existing account. How do you set up an account without having to call them?
Computer generated customer service. takes you in circles and then hangs up on you. you’ll waste hours on phone trying to get a representative. call back featue …
The worst company ever. Can’t get anyone ..all I need them is to send me 6 months receipt that I paid my bill (Autopay ..don’t get receipts)😏. Going in circles then hang up. Thats pathetic! …
No matter how I try I feel like I can’t get my bill down and all I have is a small middle townhouse. I turn off and unplug things. I try payment plans. I couldn’t even afford the budget plan. I have to look in to another company soon.
are the worse liars in the world they had my 80 year old mother in 100 degree weather with her lights off because they sent the notices to a wrong address. They will all pay dearly!!
Came to fix the power when we werent there and ended up cutting down my tree without notifying me and then left it on the driveway!!! There was a wooded area inches away!!! Horrible
WORST CUSTOMER SERVICE/ AVAILABILITY!!! EVER!!! They get ZERO STARS from me!
You try to go online and pay your bill…and you don’t get anywhere..so frustrating…PPL YOU SUCK!!! …
PP&L dug up my front yard doing line work. They filled the hole in sloppy and now I have a a bit of a sink hole. I am worried someone may get injured and it has definitely distracted from my homes curb appeal. I called PP&L and expressed my …
The telephone prompts are atrocious ; try to get someone to address safety issues such as an up rooted tree , even worse! If I could offer a minus star , I would!! This company needs its senior management to call in and use the phone system.
Called on 12th to get phone # to make autopayment using visa…after I called , got # and hung up…I used phone # and made payment and left current balance of less than $48 to be paid before due date…Unbeknownst to me, after I hung up …
Terrible customer service. I’m currently on hold and have been for an hour and twenty two minutes. I hate that I have to use PPL. Every time I call smh.
Worst customer service. Dont ask Karen were your power meter is in your apartment or home if you dont know. She will very rudely tell you “I HAVE NO IDEA WERE YOUR METER BOX IS” and is not willing to ask anyone at ppl like the tech …
if I could give them a negative star, I would; the worst company I have ever dealt with, they would walk over your dead body for a penny – they care about no one at all, they are the poster child of American corporate greed
I am here holding for 37mins for someone to talk to me about a discrepancy with an amount charged to my account. No option to get a call back from them if the wait is this long….talk about quality customer service.
Called 38 times in one day and was on the phone waiting for them to answer,, was on the phone waiting 5 HOURS.. Then,, I said I want a call back,, and waited 3 more hours,, and when I finally spoke to someone.. they were rude,, and hardly …
Having a major issue in my panel, trying to get emergency shut off service so my electrician can fix the issue. If I could change providers I would. Absolutely the worst untrained customer service I have ever had to deal with.
PPL did an awesome job restoring our power and the neighborhood last night after 18 wheeler crash in residential Bethlehem. The truck took down multiple poles, wires were hanging everywhere, cars were destroyed, and a home was damaged. We …
PPL has got to be the absolute worst electrical company I’ve ever had experience with. If I could give negative stars I would. 27 years having to deal with power outages that are way over extended to fix. Many times I’ve been out of power …
Recent website update doesn’t allow me to sign online through my mobile device to pay my bill. I was able to do so before the update. Please fix this bug, it is absolutely inconvenient and very frustrating.
Terrible customer service! Call in one day and told notes were being put in the system. Call again today and they have no record that I called. I even provide the name of the person I spoke with, date, and time that I called! I’m so disgusted! It looks like according to the reviews that everyone is also disgusted.
They refused to pay me for a rebate I applied for due to one piece of missing info then told me it was past the deadline when I supplied the info and that nothing could be done to get the rebate money. A**holes!
We purchased a generator when we moved into our home because we keep losing power,but we were never without power long because PPL always was right on top of it. The generator was so we could always have everything.
Calling this place is a complete nightmare. 1st time, hold time 43 mins. 2nd, 3rd, time 25 mins and gave up. They still can’t get this billing right and this month I never even received a bill at the service address. This completely unacceptable
I called 11.23.21 to request the 7% discount offered by 11.29.21. Unfortunately I was on hold for 1 hour and 30 plus minutes. Never got to speak with that department. Customer service could not help and when I requested to speak with a supervisor, no one answered. Your true evaluation should be minus 5.
Doesn’t give small businesses/ restaurants any breaks or even a 24hr shut off notice. They just come shut you off ruin all your product and don’t even call you! Thanks PPL that’s very American. Hey PPL CEO you are a tool. Thanks for getting rich at our expense.
The customer service agent I spoke with was so nice today. I was trying to pay online with my unemployment debit card and wasn’t able to, she gave me the number and advised that my payment will not be late and my power will not be shut off after the due date if I need to wait. I’ve always had great service reps and a lot of kindness.
Ppl is definitely a good electric company. I’ve worked for dte in Detroit Michigan. Let me just say we have it good with ppl. People have to remember that they are still a business, you can’t just not pay ur bills. It’s no ones fault but …
I agree with what others said about the rude customer service. From 2 people picked up the phone, the first one was great but it’s not her field to answer. When it reached to someone deal with my questions, she has to learn how to do better job with customer service.
Oh, good a place to vent. Don’t even try to call about a billing dispute or you will be on hold for 45 min or so. Then the person who answers, knows nothing and transfers you to billing. Why bother with the auto prompts if it doesn’t work. They are rude and lie. NO STAR!
Tried calling customer service to ask why my bill was high for no reason! Especially since I was on vacation for three weeks at the time they went to “read the meter”. It’s just me and my husband in the house so there’s absolutely no reason …
Worst costomer service ever!! I had an issue with a loose connection on the outside power line. PPL came and fixed it in 20 minutes. Costomer service said they would send someone and never did. I called again they told me that they were …
Worst customer service! I was on hold for over 30 minutes twice. The first time they said it would be 17 minutes and the second time they said 14 minutes. Apparently PPL doesn’t care because there are so many bad reviews and I know I’m wasting my time as I write this.
Customer service is horrible…guess u don’t need good manners or know how to be polite and interact with customers to get that job. And were paying there salary. Just rude and obnoxious.
PPL is the result of what monopolies can do to tired towns trying to conquer their Billy Joel song. For 15 years, I’ve lived in the same general area. We lose power for at least 24 hours, 5 times a year. Usually longer. I’m even on their …
Took me all of 2 minutes to see why PPL has 1 and a half stars. I tried to set up service and the date I need is blacked out. Tried calling, we’ll guess who doesn’t work on the weekend and on top of all that all the links they are sending …
Turned off my power because of the past tenant that had passed away. Service has been in our name for 5 months and suddenly its shut off because the deceased person didn’t pay his bill….lol this company is a joke. Called customer service …
Customer service appears to mean nothing to management and company executives. They scheduled a pole replacement across the street from my driveway without notifying any residents. We have 2 entrances to our driveway and their service …
The worst service… over 40 min on the phone trying to talk to someone and when they finally answer, no problem is being solved. Plus, increasing wages again? $250 for a very small apartment makes no sense at all. Zero stars
My latest bill was paid on July 21st, a week prior to due date.My payment was 26 cents short. They sent an email advising my payment was late. Are you bloody kidding? For 26 cents. A “normal company” would apply to the next bill, but not PPL. What a bunch of bellends. Look that last word up, because thats what they are.
WORST power company ever. It’s sad that I have come to expect prolonged outages every time it so much as rains. In the past 10 minutes, my power has gone off and on 37 times. If you can’t keep it stable, keep it off until you can fix it …
Automated system is a disaster!!! A real waste of time.
After you get a live person you have to start the verification process all over again. TO start service on a good day takes at least 30 minutes!
Updating this 1/9/23 worse wait times then before, need to wait over an hour
You can’t get a human on the phone. When you finally get anyone you get a 22 min wait time only to have been connected to the wrong department. This is after you have called to have your service moved and they tell you that the meter is …
I have had my opinions over the years, but this 26% increase in rates really? I received my bill the other day and time of year I normally would spend anywhere from $150-$170 but now $257 totally totally corrupt! But then again why not just …
When we were on vacation last week our neighbor called notifying us that PPL was working on our property. Preparing to dig a line to a neighbor who’s power was out. We were not notified. When we tried to call (at least 5-6 times) we were …
Very very poor customer service!!!!! Wait time is ridiculous and I think that they are hoping that you give up! Once you get a human they try to reroute you and quickly put you on hold and you will again wait into infinity! We recently …
I moved from a 3200 square foot home to a 1300 square foot townhouse. I have paid over 900.00 in heating bills . Then came January bill, I thought I was going to pass out 641.65. it took me 2 days to reach a live person and they don’t …
Well they broke two payment agreements on a closed account. Both times was the same agreement. They keep sending my bill to collections before the due date of my payments. Let me be clear I’m well ahead of my payment plan 500$ ahead and …
Worst customer service, was pretty good about 5 years ago. I’ve wasted soo much time on hold. You will not talk to a customer service rep and if you do they will transfer you because they cant help and will hang up on you after 5 mins on hold. Scum bags! Because they know your stuck using them and they will take advantage of that!
Extremely poor customer service with wait time of over 65 minutes just to get questions answered about rebate programs with no option to leave back number for a call back unlike other businesses.
Zero Stars!! Go with any other company. I paid off and closed down my mother’s account last year when she passed away and they continued to apply payments to her closed account instead of my active one. I have been trying to get this …
Horrible experience with them so far. Nothing good about my experience with them so far. We had a cooperative electric service provider before moving to Pa – the difference is night and day! They were wonderful, affordable and professional. Choptank Electric makes PP&L look like the disgrace it is !
Worst utility company in the country. In 2 years we have lost power 17 times!!!!
Live in rural area on a road with not many houses. Always are LAST to get …
Have had a terrible experience for years. Cannot explain your bill to you even after calling asking for money then transferees you to somebody who is supposed to be able to discuss activity on your account put you on hold for over half an …
i wish i can give no star because we had no power for 6 hours when it was so cold this could bin avoid if they came throw and cut the tree off the lines, they know this storm was bad they should had more people on to do their work i think they should give a discount on my bill for being out for 6 hours on the coldest days in the winter
Just got off phone- serious language barrier. Also a lag in the phone- Representative could not hear me. No clarity.. The customer service deot needs to be fixed, never had this issue in past years.
i have a vacant property, only a dehumidifier is running in the basement
bill is 100.00 per month
call customer service on hold for hours, service reps with attitudes …
17 customers in Clinton county have no service for over 18 hours with the same excuse of “trying to locate problem” what the hell? All your computers should be able pin point in seconds.
They charge WAAAAAAAY too much for electricity. They are real quick to shut off your services but when it’s time to restore them you have to go through loops to make it happen. I got hung up on twice once I proved valid points.. overall this company is TRASH and so is the customer service. Extremely dissatisfied.
They are too greedy. On track payments tripled from where it normally should be for low/fixed income customers. Seems they jumped on the wagon to raises price just like the gas companies…..corporate greed.
So far holding an hour for a simple question. Not information I can simply find on their site either as it’s specific to a property. Get it together PPL. Hire more people so you don’t have hour + wait times. Unacceptable.
PPl is not a good electric service since I lost my job because of my condition., I been trough a lot in the past so is hard to me to got on my feet, I try to explain to the y situation but they just don’t want to help.,they keep telling you …
Terrible. Unstable power and CONSTANT power outages for seemingly no reason. Almost always early in the morning just to make sure to be as inconvenient as possible. Basically non existent customer service either. The power grid in this country needs serious reworking..
I’m getting answers before I pay a penny of this ridiculous bill. The bill jumped from $170 in November to $600 in December- the same kilowatt hours as last December but more than twice as expensive. This is gouging.
It is tremendously difficult to speak to an agent to answer my questions. My wait time on the phone has been no less than 108 minutes and when I ask for a call back, I get it when the company is closed and then I am told to call during …
Customer service is beyond ridiculous. I have been on hold coming up on 2 hours, I kid you not. Are they purposely not answering their phones? They send you a ridiculous phone bill and don’t answer the phone, negative stars.
Was billed THREE times in December AND ADDING INSULT TO INJURY -was going to shut me off !!!!! I live alone in 1100 sq ft apt. My PEAK usage is At
NOON!!! I’m not even home. They Don’t Care. Pay or get shut off . Hey PUC – what is being done about PPL blatantly ripping off the people?? People – go solar.
PPL over charges people on there bill, then when you setup budget or payment plans, once everything is brought current they DO NOT advise there customers to remove the budget plan. so if your bill is $150 and your budget plan is $250, they …
My cousin brother transferred his ppl account to his father’s account. They immediately cut off the power supplies. His older parents had to stay in freezing cold for 12 hours in December 2022. Again he’s compelled to keep in his own ppl …
I just started service with PPL mid November 2022 by 15 days, It was already showing estimates of 400 dollars, for a one family home that is completely empty. I got billed for December 930 dollars!! I havent even moved in yet !! This company changed rates within weeks how is this possible?
They lied about the due date on the bill and the amount. The bill was due in two days, but the computer said it’s passed due. The bill said $196.00, but they said $318.00. I also called and they left me hanging until closing time. I live by myself and i job to work and I use one heater. I am not happy with them at all.
Very bad customer support it takes extradinarily long to talk to a human because they set it up in a way where you have to say certain keywords to talk to someone and its so bad that it actually encourages you to just hang up and not call …
Make sure you get every single thing in writing!! Can’t stress this enough. I called transferring service to a new home on 8/5/22 and ending service on an apartment and apparently they have “no records” of anything. My mistake for not getting it in writing! Make sure to investigate your bills. This company is fraudulent!
My bill usage is up 10x from last year. Not the dollar amount the usage and i have not changed a thing. P P and L does not answer their phone. I was on hold for 1 hour and 59 minutes after recording told me average wait time was 1 hour and …
PPL is by far the worst company I’ve dealt with. I’ve been waiting for electrical service for 5 months and they have nothing but excuses.. they clearly don’t care about the welfare of the peoples lives they’re affecting. 1 star is too good of a rating for them..
PPL is the worst their phone center is a joke and after 1 1/2 hours on hold , they pick up and disconnect you — worthless employee’s and all the do is raise the rates to pay for their salaries, do you know the PPL President – Vincen …
My bill went from 850 kWh to 1300 kWh. Wondering if there is an issue with PPL meter, my equipment, or something else I tried to investigate. Every time I call it’s over 80 minutes wait time. By the time I’m able to call 80 minutes is after …
Horrible customer service. After 2 hours on hold to speak to a representative, I was disconnected, only to start over. PPL rates drastically increase while they continue to cut corners & provide no solutions to ongoing issues. Another …
PPL completely stinks when it comes to customer service. No way to contact a real person. Prompts are infuriating as no option to speak with someone is offered. Chat bot does not reply. I hate PPL service and if I had another choice would …
Your waiting song comes in and out then the call just hangs up on you. I’ve called 3 times and all 3 times the same results. For a corporation that makes great revenue, your customer service should be impeccable. Unfortunately it’s the worst of any company I’ve ever dealt with, utterly useless.
Terrible. They overcharged me by a ridiculous amount (I live in a newly built 1 bedroom apartment by myself, and I was out of town for work and for holidays, there is no way on earth I used over $250 of electricity), and I can’t get through …
Awful customer service, I’ve been waiting for 3hrs + for the past 3 days. at one point after 2.5hrs into a call it just disconnected. Extremely overpriced service, and what I describe as fraudulent KWH readings on monthly consumption. I …
I wish I could say the customer service is horrible, but that would imply there is any customer service at all. Called twice to get some information about my bill, spent over 4 hours on hold. Spoke to a real person once after an hour and a …
WORST CUSTOMER SERVICE!! I spoke to an agent in NOV 2022 and informed, I moved in NOV 2022 and the house is empty and was listed for Sale. I received Dec bill in Jan 2023. Alarmed at the billing amount greater than when I lived in the …
(Translated by Google) The worst of the services.
(Original)
El peor de los servicios.
(Translated by Google) 1:45 hours, on the phone waiting for a representative and nothing ever came …
(Translated by Google) It is impossible to communicate with the company and when you manage to communicate they answer you, you tell them about the problem with the invoice estimate and they tell you that they had a problem and they gave me …
Called customer service at about 1230 today. of course the wait was going to be 65 min so i opted for the call back. after about and hr and a half no call. so i called again and the wait time was going to be 70 min so opted for them to call …
Absolutely unacceptable business practices!!! How they are getting away with blatantly ripping people off is beyond me! Just like everyone else my bill is astronomical. There are 2 people living in my house, my bill should not be $300-$500 …
Worst nachos I’ve ever had. Manager tried to overcharge me on my bill and said I ordered 2000 extra kWh last month. Truthishly it shouldn’t take even half that to heat up some enchiladas. Last time I ever use Ppl. I’ll go without power before I pay $400 to cook me a quesadilla
If I could give a zero rating I would in a heartbeat. Customer service is beyond trash the waiting is also beyond trash and the music is trash overall just a trash company
My electric bill doubled from November to December, then doubled again in January. I called and was told the bills were “estimated” and that the issue would be worked out by the weekend. SURPRISE! Nothing got worked out. I sent them a $100 …
EVERYONE REPORT THEM TO THE PUC(Pennsylvania public utility commission)!
I called to try and figure out how my electric bill is $500+ to be told by the …
Completely insensitive to the seniors….outrageous billing..I’m being charged an extra $30.00 if a payment of 300 or 400 is late..by a week..I’m having a hard time paying groceries….all the so called help numbers are scams..
Bill too high, I need answers, on hold forever(need to talk to customer service for a new service) sent complaint to PAPUC. This is ridiculous. Unfortunately, I have to put a star or it won’t post.
I understand that rates from many companies have gone up due to inflation. However, I don’t know how PPL Electric Utilities can send me a statement for $662.11 for January, $600.60 December, $311.00 November…. what is going on? I called to …
Wait time is an hour? Yikes..I tried to do my business on line but because of an old no longer used account I can’t.
I called to review a charge, someone answered after 90 minutes and transferred me to a supervisor who never bothered to talk to me after 2h07minutes waiting.
We are only at our vacation house 6 days a mth and breakers are turned off for everything except for heat which is set at 45.
There is no way my bill should be 500+ a mth …
Worst Customer Service. My husband and I have requested a call back 2 days ago, still nothing. I am currently on hold for over an hour and wait time said aprox. 43 min. but of course they were quick to answer two months ago when we were enrolling for their services. Will not recommend to anyone!
Horrible
They charge does for electricity that we didn’t even use it it was estimated They say it was a computer glitch but we ended up paying a lot more money because of that and I have yet to see A refund If I could give a zero I would
I was on hold for an hour and a half and finally hung up. I was told there would be an 11 minute wait. All the other numbers listed were out of service. I want to know why my electric bill went up $300 – I live alone, so Im not sure who is using the extra electric….grrr….would give Zero stars if I could!
What an awful company. Impossible to get a hold of. They always have technical issues. I first got a bill for $314 when they said they were having technical issues with billing and sent us the bill 2 months after we were supposed to get it. …
CONTACT PUC …….. If there was a negative 1,00000000000000000 star it would still be to good for them. Been on hold for 3 plus hours waiting for them to FIX their mistake in overcharging me !!!!!!
Constant increasing rate. I cant see estimation of my bill but their “estimate” my bill is $150 higher than its ever been. Nothing has changed on my end. $600 a month for electric is disgraceful.
Received bill that was triple what it should be. Called PPL and they did not answer for 1 hour so I hung up. I have autopay and they are going to pull this huge amount from my bank without my permission. Recording said they want customers …
Charged my mother almost $900 and me $555 almost quadrupled with this computer mix up. Give you a credit! Well the bills had to be put on credit cards so thanks PPL for the giant bill and no way to pay it because of an in house error. Wiped …
Multiple bad experiences with PPL, sold a property last year, had 23 days between last meter readout and settlement day in January, bill came double the amount of a full month of December, house was vacated with thermostat set on 65. And …
Absolutely terrible que time when you approach hour cues .
My husband received a statement saying we’re “past due” for a balance that isn’t due until February 28th. Saying we owe 426 dollars in electric and we live in a One bedroom apartment where we leave heat off ALL DAY long to conserve …
I’ve been holding for the business office for a hour. For some reason they decided not to withdraw my January bill through autopay but I can’t get through to anyone to ask them about it. So frustrating to be FORCED to deal with PPL even …
Rude and bad service.
Not terrible
Can’t log in anymore
This company is the worst provider
Worst customer service I’ve ever seen.
Bad customer service. Long wait times and rude people.
Horrrriiiiible company, horrible website, horrible terms.
Bad service
HAD ME ON HOLD FOR 45MINUTES and still NO ONE ANSWERED!
can not get anyone to call me back
Should be open for customer service 24/7
They don’t care about your property.
outrageous light bill prices, not even in NY, my bill is so high!
Good service. My power hasn’t gone out in years.
Try to call few times very rude service
Rude customers service. They don’t want to work, so why are you paying them.
It is impossible to speak to a person in customer service. The phone system does not work.
Way too many outages!! Worst service ever!
Not good
Every time you call no one can give you the same answer! Horrible customer service!
Greedy, but not much you can do since they monopolized the area. Hands down an awful company.
If I could give it a zero I would literally nobody answers the phone
pp&l will not recommend or use ever again . They came over 48 hours later . There was no heat or electricity in the house . So irresponsible . Leaves people in bad conditions without concern
Had. A good experience with ppl , answered my questions and solved my problem, my wait time was least than 5 minutes
On hold with customer service now 2 hours 32 minutes and counting
Long wait time. Everything in my fridge damaged during an outage I reported..
Forever in the call waiting. I’m 50 minutes waiting for someone to help me and I never get back attention
Horrible I called daily three days in a row held for over a hour each time and still haven’t spoken to a person.
So incredibly rude. I reported a power outage from the grid (luckily I have solar panels!) and the woman who called me back was snotty.
I wish I had an alternative company.
Been trying to link my account for 4 months so I can pay online and take the energy saving assessment and I still can’t get through.
i been trying to talk to someone on the phone i been on hold for over 1hr now and still nothing from anyone .. i been trying for 3 days now this is not right…
Never had an issue until y’all updated the website! I can’t even log in to pay my bill! Fix this bug please.
Vey Bad Custumer service! With All Tha Money they Make Frome, us Please
Invest a litlle on your custumer Service….Bad,Bad
there a joke put on hole for hours
I don’t how as a community we dont get together and fight the negativity of ppl this company is like the mafia really hard to bring them down but not impossible none is above the law the abuse and the method of reading the electric …
I’m trying to set up an account online for my mother and their stupid website doesn’t let you it only allows you to have an existing account. How do you set up an account without having to call them?
Had a problem at my moms house. The repair team showed up in about a hour and reset the breaker with no problems. Nice team
Terrible customer service. They are in no rush to resolve issues.
Computer generated customer service. takes you in circles and then hangs up on you. you’ll waste hours on phone trying to get a representative. call back featue …
The worst company ever. Can’t get anyone ..all I need them is to send me 6 months receipt that I paid my bill (Autopay ..don’t get receipts)😏. Going in circles then hang up. Thats pathetic! …
No matter how I try I feel like I can’t get my bill down and all I have is a small middle townhouse. I turn off and unplug things. I try payment plans. I couldn’t even afford the budget plan. I have to look in to another company soon.
are the worse liars in the world they had my 80 year old mother in 100 degree weather with her lights off because they sent the notices to a wrong address. They will all pay dearly!!
Came to fix the power when we werent there and ended up cutting down my tree without notifying me and then left it on the driveway!!! There was a wooded area inches away!!! Horrible
WORST CUSTOMER SERVICE/ AVAILABILITY!!! EVER!!! They get ZERO STARS from me!
You try to go online and pay your bill…and you don’t get anywhere..so frustrating…PPL YOU SUCK!!! …
PP&L dug up my front yard doing line work. They filled the hole in sloppy and now I have a a bit of a sink hole. I am worried someone may get injured and it has definitely distracted from my homes curb appeal. I called PP&L and expressed my …
The telephone prompts are atrocious ; try to get someone to address safety issues such as an up rooted tree , even worse! If I could offer a minus star , I would!! This company needs its senior management to call in and use the phone system.
Called on 12th to get phone # to make autopayment using visa…after I called , got # and hung up…I used phone # and made payment and left current balance of less than $48 to be paid before due date…Unbeknownst to me, after I hung up …
Terrible customer service. I’m currently on hold and have been for an hour and twenty two minutes. I hate that I have to use PPL. Every time I call smh.
Wouldn’t let me pay my bill I HAVE THE $ in hand
Worst customer service. Dont ask Karen were your power meter is in your apartment or home if you dont know. She will very rudely tell you “I HAVE NO IDEA WERE YOUR METER BOX IS” and is not willing to ask anyone at ppl like the tech …
if I could give them a negative star, I would; the worst company I have ever dealt with, they would walk over your dead body for a penny – they care about no one at all, they are the poster child of American corporate greed
I am here holding for 37mins for someone to talk to me about a discrepancy with an amount charged to my account. No option to get a call back from them if the wait is this long….talk about quality customer service.
Called 38 times in one day and was on the phone waiting for them to answer,, was on the phone waiting 5 HOURS.. Then,, I said I want a call back,, and waited 3 more hours,, and when I finally spoke to someone.. they were rude,, and hardly …
Having a major issue in my panel, trying to get emergency shut off service so my electrician can fix the issue. If I could change providers I would. Absolutely the worst untrained customer service I have ever had to deal with.
PPL did an awesome job restoring our power and the neighborhood last night after 18 wheeler crash in residential Bethlehem. The truck took down multiple poles, wires were hanging everywhere, cars were destroyed, and a home was damaged. We …
PPL has got to be the absolute worst electrical company I’ve ever had experience with. If I could give negative stars I would. 27 years having to deal with power outages that are way over extended to fix. Many times I’ve been out of power …
Recent website update doesn’t allow me to sign online through my mobile device to pay my bill. I was able to do so before the update. Please fix this bug, it is absolutely inconvenient and very frustrating.
Terrible customer service! Call in one day and told notes were being put in the system. Call again today and they have no record that I called. I even provide the name of the person I spoke with, date, and time that I called! I’m so disgusted! It looks like according to the reviews that everyone is also disgusted.
They refused to pay me for a rebate I applied for due to one piece of missing info then told me it was past the deadline when I supplied the info and that nothing could be done to get the rebate money. A**holes!
We purchased a generator when we moved into our home because we keep losing power,but we were never without power long because PPL always was right on top of it. The generator was so we could always have everything.
Calling this place is a complete nightmare. 1st time, hold time 43 mins. 2nd, 3rd, time 25 mins and gave up. They still can’t get this billing right and this month I never even received a bill at the service address. This completely unacceptable
I called 11.23.21 to request the 7% discount offered by 11.29.21. Unfortunately I was on hold for 1 hour and 30 plus minutes. Never got to speak with that department. Customer service could not help and when I requested to speak with a supervisor, no one answered. Your true evaluation should be minus 5.
Sadly…..prices keep going higher and higher, while many people are hurting…….they just keep jacking the prices up.
WORST service customer service…. weeks already i cannot start service…
Doesn’t give small businesses/ restaurants any breaks or even a 24hr shut off notice. They just come shut you off ruin all your product and don’t even call you! Thanks PPL that’s very American. Hey PPL CEO you are a tool. Thanks for getting rich at our expense.
The customer service agent I spoke with was so nice today. I was trying to pay online with my unemployment debit card and wasn’t able to, she gave me the number and advised that my payment will not be late and my power will not be shut off after the due date if I need to wait. I’ve always had great service reps and a lot of kindness.
Ppl is definitely a good electric company. I’ve worked for dte in Detroit Michigan. Let me just say we have it good with ppl. People have to remember that they are still a business, you can’t just not pay ur bills. It’s no ones fault but …
I agree with what others said about the rude customer service. From 2 people picked up the phone, the first one was great but it’s not her field to answer. When it reached to someone deal with my questions, she has to learn how to do better job with customer service.
Oh, good a place to vent. Don’t even try to call about a billing dispute or you will be on hold for 45 min or so. Then the person who answers, knows nothing and transfers you to billing. Why bother with the auto prompts if it doesn’t work. They are rude and lie. NO STAR!
Tried calling customer service to ask why my bill was high for no reason! Especially since I was on vacation for three weeks at the time they went to “read the meter”. It’s just me and my husband in the house so there’s absolutely no reason …
Worst costomer service ever!! I had an issue with a loose connection on the outside power line. PPL came and fixed it in 20 minutes. Costomer service said they would send someone and never did. I called again they told me that they were …
Worst customer service! I was on hold for over 30 minutes twice. The first time they said it would be 17 minutes and the second time they said 14 minutes. Apparently PPL doesn’t care because there are so many bad reviews and I know I’m wasting my time as I write this.
It doesn’t have an app!
The website doesn’t let you unenroll from Auto Pay. This has been going on for 3 months! Unbelievable
Customer service is horrible…guess u don’t need good manners or know how to be polite and interact with customers to get that job. And were paying there salary. Just rude and obnoxious.
PPL is the result of what monopolies can do to tired towns trying to conquer their Billy Joel song. For 15 years, I’ve lived in the same general area. We lose power for at least 24 hours, 5 times a year. Usually longer. I’m even on their …
Worst company ever! My review is actually 0 star but Google made me to click on at least 1 star in order to place the review
You app to make a payment is a trash never can login in is too much to make a payment make easier for people
Took me all of 2 minutes to see why PPL has 1 and a half stars. I tried to set up service and the date I need is blacked out. Tried calling, we’ll guess who doesn’t work on the weekend and on top of all that all the links they are sending …
Turned off my power because of the past tenant that had passed away. Service has been in our name for 5 months and suddenly its shut off because the deceased person didn’t pay his bill….lol this company is a joke. Called customer service …
Customer service appears to mean nothing to management and company executives. They scheduled a pole replacement across the street from my driveway without notifying any residents. We have 2 entrances to our driveway and their service …
The worst service… over 40 min on the phone trying to talk to someone and when they finally answer, no problem is being solved. Plus, increasing wages again? $250 for a very small apartment makes no sense at all. Zero stars
My latest bill was paid on July 21st, a week prior to due date.My payment was 26 cents short. They sent an email advising my payment was late. Are you bloody kidding? For 26 cents. A “normal company” would apply to the next bill, but not PPL. What a bunch of bellends. Look that last word up, because thats what they are.
Ppl nearly doubled their rate from last year, should be an illegal business practice to take advantage of people.
WORST power company ever. It’s sad that I have come to expect prolonged outages every time it so much as rains. In the past 10 minutes, my power has gone off and on 37 times. If you can’t keep it stable, keep it off until you can fix it …
You have to wait 4 hours to talk to someone! Poor customer service!
Terrible customer service. Actually there is no service!! Been on hold for hours. They do play music if your interested! Horrible !!!!!
Automated system is a disaster!!! A real waste of time.
After you get a live person you have to start the verification process all over again. TO start service on a good day takes at least 30 minutes!
Updating this 1/9/23 worse wait times then before, need to wait over an hour
You can’t get a human on the phone. When you finally get anyone you get a 22 min wait time only to have been connected to the wrong department. This is after you have called to have your service moved and they tell you that the meter is …
I have had my opinions over the years, but this 26% increase in rates really? I received my bill the other day and time of year I normally would spend anywhere from $150-$170 but now $257 totally totally corrupt! But then again why not just …
NO ONE IS WORKING HERE! THEY CHARGED ME 3 X FOR MY BILL THIS MONTH AND CANNOT EVEN GET A PERSON ON THE PHONE TO GET MY MONEY BACK.!
When we were on vacation last week our neighbor called notifying us that PPL was working on our property. Preparing to dig a line to a neighbor who’s power was out. We were not notified. When we tried to call (at least 5-6 times) we were …
After being on hold for 30 minutes, I advised them that I record our conversation as well. They just hung up on me.
Very very poor customer service!!!!! Wait time is ridiculous and I think that they are hoping that you give up! Once you get a human they try to reroute you and quickly put you on hold and you will again wait into infinity! We recently …
I moved from a 3200 square foot home to a 1300 square foot townhouse. I have paid over 900.00 in heating bills . Then came January bill, I thought I was going to pass out 641.65. it took me 2 days to reach a live person and they don’t …
Well they broke two payment agreements on a closed account. Both times was the same agreement. They keep sending my bill to collections before the due date of my payments. Let me be clear I’m well ahead of my payment plan 500$ ahead and …
Worst customer service, was pretty good about 5 years ago. I’ve wasted soo much time on hold. You will not talk to a customer service rep and if you do they will transfer you because they cant help and will hang up on you after 5 mins on hold. Scum bags! Because they know your stuck using them and they will take advantage of that!
Extremely poor customer service with wait time of over 65 minutes just to get questions answered about rebate programs with no option to leave back number for a call back unlike other businesses.
Zero Stars!! Go with any other company. I paid off and closed down my mother’s account last year when she passed away and they continued to apply payments to her closed account instead of my active one. I have been trying to get this …
Horrible experience with them so far. Nothing good about my experience with them so far. We had a cooperative electric service provider before moving to Pa – the difference is night and day! They were wonderful, affordable and professional. Choptank Electric makes PP&L look like the disgrace it is !
Worst utility company in the country. In 2 years we have lost power 17 times!!!!
Live in rural area on a road with not many houses. Always are LAST to get …
Have had a terrible experience for years. Cannot explain your bill to you even after calling asking for money then transferees you to somebody who is supposed to be able to discuss activity on your account put you on hold for over half an …
i wish i can give no star because we had no power for 6 hours when it was so cold this could bin avoid if they came throw and cut the tree off the lines, they know this storm was bad they should had more people on to do their work i think they should give a discount on my bill for being out for 6 hours on the coldest days in the winter
Just got off phone- serious language barrier. Also a lag in the phone- Representative could not hear me. No clarity.. The customer service deot needs to be fixed, never had this issue in past years.
i have a vacant property, only a dehumidifier is running in the basement
bill is 100.00 per month
call customer service on hold for hours, service reps with attitudes …
What a joke….
Nothing but power outages. This can be taken care of if the power lines were maintained an trees trimmed.
17 customers in Clinton county have no service for over 18 hours with the same excuse of “trying to locate problem” what the hell? All your computers should be able pin point in seconds.
They charge WAAAAAAAY too much for electricity. They are real quick to shut off your services but when it’s time to restore them you have to go through loops to make it happen. I got hung up on twice once I proved valid points.. overall this company is TRASH and so is the customer service. Extremely dissatisfied.
The emergancy line isn’t real. Says 8pm for payment arrangements but can’t reach anyone. My fiance spent all day on hold for nothing.
My phone will die and the sim card will rot away into the dust of the earth before I get a hold of ppl electric.
BEWARE reported missed bills to collection agency after only 2 months for a only $100!!! With little attempt to contact me.
They are too greedy. On track payments tripled from where it normally should be for low/fixed income customers. Seems they jumped on the wagon to raises price just like the gas companies…..corporate greed.
So far holding an hour for a simple question. Not information I can simply find on their site either as it’s specific to a property. Get it together PPL. Hire more people so you don’t have hour + wait times. Unacceptable.
PPl is not a good electric service since I lost my job because of my condition., I been trough a lot in the past so is hard to me to got on my feet, I try to explain to the y situation but they just don’t want to help.,they keep telling you …
Terrible. Unstable power and CONSTANT power outages for seemingly no reason. Almost always early in the morning just to make sure to be as inconvenient as possible. Basically non existent customer service either. The power grid in this country needs serious reworking..
I waited 40 minutes on the phone yesterday, and 3 hours and 2 minutes today, they need more customer support, no one answered
I’m getting answers before I pay a penny of this ridiculous bill. The bill jumped from $170 in November to $600 in December- the same kilowatt hours as last December but more than twice as expensive. This is gouging.
It is tremendously difficult to speak to an agent to answer my questions. My wait time on the phone has been no less than 108 minutes and when I ask for a call back, I get it when the company is closed and then I am told to call during …
Customer service is beyond ridiculous. I have been on hold coming up on 2 hours, I kid you not. Are they purposely not answering their phones? They send you a ridiculous phone bill and don’t answer the phone, negative stars.
Was billed THREE times in December AND ADDING INSULT TO INJURY -was going to shut me off !!!!! I live alone in 1100 sq ft apt. My PEAK usage is At
NOON!!! I’m not even home. They Don’t Care. Pay or get shut off . Hey PUC – what is being done about PPL blatantly ripping off the people?? People – go solar.
PPL over charges people on there bill, then when you setup budget or payment plans, once everything is brought current they DO NOT advise there customers to remove the budget plan. so if your bill is $150 and your budget plan is $250, they …
Awful service. 45 minutes on hold to be told I was at the wrong department, and they’d transfer me. Then they just hung up on me. …
My cousin brother transferred his ppl account to his father’s account. They immediately cut off the power supplies. His older parents had to stay in freezing cold for 12 hours in December 2022. Again he’s compelled to keep in his own ppl …
I just started service with PPL mid November 2022 by 15 days, It was already showing estimates of 400 dollars, for a one family home that is completely empty. I got billed for December 930 dollars!! I havent even moved in yet !! This company changed rates within weeks how is this possible?
They lied about the due date on the bill and the amount. The bill was due in two days, but the computer said it’s passed due. The bill said $196.00, but they said $318.00. I also called and they left me hanging until closing time. I live by myself and i job to work and I use one heater. I am not happy with them at all.
Very bad customer support it takes extradinarily long to talk to a human because they set it up in a way where you have to say certain keywords to talk to someone and its so bad that it actually encourages you to just hang up and not call …
Make sure you get every single thing in writing!! Can’t stress this enough. I called transferring service to a new home on 8/5/22 and ending service on an apartment and apparently they have “no records” of anything. My mistake for not getting it in writing! Make sure to investigate your bills. This company is fraudulent!
My bill usage is up 10x from last year. Not the dollar amount the usage and i have not changed a thing. P P and L does not answer their phone. I was on hold for 1 hour and 59 minutes after recording told me average wait time was 1 hour and …
PPL is by far the worst company I’ve dealt with. I’ve been waiting for electrical service for 5 months and they have nothing but excuses.. they clearly don’t care about the welfare of the peoples lives they’re affecting. 1 star is too good of a rating for them..
PPL is the worst their phone center is a joke and after 1 1/2 hours on hold , they pick up and disconnect you — worthless employee’s and all the do is raise the rates to pay for their salaries, do you know the PPL President – Vincen …
My bill went from 850 kWh to 1300 kWh. Wondering if there is an issue with PPL meter, my equipment, or something else I tried to investigate. Every time I call it’s over 80 minutes wait time. By the time I’m able to call 80 minutes is after …
Horrible customer service. After 2 hours on hold to speak to a representative, I was disconnected, only to start over. PPL rates drastically increase while they continue to cut corners & provide no solutions to ongoing issues. Another …
PPL completely stinks when it comes to customer service. No way to contact a real person. Prompts are infuriating as no option to speak with someone is offered. Chat bot does not reply. I hate PPL service and if I had another choice would …
Your waiting song comes in and out then the call just hangs up on you. I’ve called 3 times and all 3 times the same results. For a corporation that makes great revenue, your customer service should be impeccable. Unfortunately it’s the worst of any company I’ve ever dealt with, utterly useless.
Terrible. They overcharged me by a ridiculous amount (I live in a newly built 1 bedroom apartment by myself, and I was out of town for work and for holidays, there is no way on earth I used over $250 of electricity), and I can’t get through …
Awful customer service, I’ve been waiting for 3hrs + for the past 3 days. at one point after 2.5hrs into a call it just disconnected. Extremely overpriced service, and what I describe as fraudulent KWH readings on monthly consumption. I …
I wish I could say the customer service is horrible, but that would imply there is any customer service at all. Called twice to get some information about my bill, spent over 4 hours on hold. Spoke to a real person once after an hour and a …
WORST CUSTOMER SERVICE!! I spoke to an agent in NOV 2022 and informed, I moved in NOV 2022 and the house is empty and was listed for Sale. I received Dec bill in Jan 2023. Alarmed at the billing amount greater than when I lived in the …