We are a family owned rubbish removal service based in Webster, MA from 1933 until our move to Oxford, MA in June of 2011. Our reputation for … See more
Closed today for dump drop off without any notice to customers turning away lines of people at Webster waste management who couldn’t dump their product because they weren’t notified.
Hands down the best and easiest rubbish company to deal with. Can’t thank them enough for going above and beyond what I expected them to provide for the services I needed!
The first week of our recycling they forgot to pick it up. The following day the driver took it upon themselves to bring the barrel up our driveway for us to make sure t was emptied. They went above and beyond! Thank you!
Spoke to them over the phone to inquire about services, the woman was very rude. Spoke a million words a minute and just sounded irritated. After that call and seeing the reviews from everyone else here, I’ll be taking my business …
Very rude customer service. Does not try to compensate in the least when they make an error and don’t pick up your trash or take your bin. Numerous times I have watched them drive by my trash outside and not take it, and more times than not the bins won’t get fully emptied.
I have been with Pratt for almost 7 years now and have not had any issues. Trash is always picked up on the scheduled date.. What more can you ask for?
Never a problem, always professional over the phone. Never missed a pick up day, they will always send you an email if the holoday that week will push your pickup day one day later.
Small bins. They also chose when they want to pick up their bins. They missed a pickup last week and said it’s because the bin wasn’t at the curb. We bring them out the night before and 1 bin was collected 1 was not. Will be looking for a better and honest company.
Pratt feels they are too big for the little guy, a few times now we’ve had to call for our trash not being picked up and the response we got was our driver said he did, we’ll see you next week. It’s sad that Tony had a good business and now it’s name and reliability has gone down hill.
Very frustrated with Pratt drivers, especially the last few months. Almost every week they literally drop my buckets so they fall on their sides! (I agree with another review that says they seem “pissed”.) I watch as they keep moving while …
My trash guy came to the end of my driveway in the snow to collect my trash bin because I forgot to get it out. GREAT customer service. I was so grateful . My husband has stage 4 cancer and my son just broke his collar bone so it’s been very hectic at my house . THANK YOU
Please inform your drivers in the Northbridge area, we have private ways that are not open for commercial traffic.Stop driving on our private ways and destroying our road! No one is using your service on Hopkins lane, Whitinsville Ma.
We are with Pratt. Our recycling bin wheels broke off (when bin was emptied by them). I asked her for a new bin. No problem she said they’ll come in a few days. Week goes by. I call and explain no where to put recycling. She says prop it …
Terrible. We have used them for 4 years. Progressively gotten worse. Suddenly after all this time my curb where I’ve always left my barrels for pick up isn’t acceptable for the driver. The last two pickups they have left my barrels across …
We’ve caught them picking up the recycling bin and dumping it in the regular trash truck at least 4-5 times. Contacted the company and they were rude about it. Apparently they don’t care enough about their business or the environment.
Four years ago this was a 1 star review. The company has definitely been through some changes and I am still sub’d out to Pratt for my trash but the service has been great since my last post. Figured I should reflect on the current rather the past.
Large and growing Company but still goes to bat for the little guy! I was lucky enough to speak to Frank the GM this afternoon, I had an issue with losing my paper bill, and it turns out they actually had sent me 3 bills…But he was …
After six years as their customer their driver all of a sudden has an issue with where I leave my cans. Instead of at the end of my driveway (where they’ve been for six years) he wants them in my neighbor’s yard. When I called to complain …
Pratt missed my recycling pickup for an entire month. I called twice and was met with an extremely rude woman who blamed me for either missing the pickup or “jamming” my barrel. Both of which are untrue. My barrels go to the road the night …
If I could give no stars, I would. Piss Poor service on the road and EVEN WORSE on the PHONES in the OFFICE!!! THE WOMEN IN THE OFFICE SHOULD BE ASHAMED OF THEMSELVES!! READ THE OTHER REVIEWS TOO, I AM NOT LYING!!! …
This year was the 1st time I’ve worked with this company and I like them. Good price, you can pay online and I’ve left them a message before when they’ve been closed and they called me back early in the morning. The only problem I had was …
Started service in the fall, nothing but problems. They forgot to pick up my recycling 3x and I had to call every time to make sure they would and the the women on the phone was always rude. Gave excuses and then said well you can leave 1 …
We’ve had them since before they changed to Pratt, so it’s been a long time. Customer service has gone downhill. On the holiday delay our driver forgot to get our recycling. The answer was leave it out management doesn’t know when its …
They almost never on time. Some weeks they forget all together. This week they told us they skipped us because our bin wasn’t close enough to the road. That’s because 3 weeks ago, it was hit by a car, and knocked over and they wouldn’t …
I set up trash and recycling service with this company a year ago. One time last year, we forgot to put the trash out. When we called to see if they could pick it up they said unfortunately this is the rule, it has to be out before 6am on …
Continuously not picking up our garbage. When called in whoever answers the phone is EXTREMELY RUDE! Lies about not having us on auto pay, when we’ve been in auto pay for 14 years! Every couple of months they tell us we owe, and that we’ve …
Great Service! Amazing team & truly incredible management! If you’re looking for waste vendor for your business, Pratt Trucking is the go to. Their cart pickup service make our house flipping projects a breeze!
Absolutely worse company ever lake st had paid there bill have proof and this trash company is soooo lazy they can’t even pick up a trash can that’s been sitting for 3 weeks they need to get it together because it’s not the people that …
They’ve been on time like clockwork for me. They even gave me a call to replace my barrel because the driver noticed the lid was damaged. Proactive service and there when it’s supposed to be. Wanted to post this, as I saw the negative …
I’ve been using Pratt for almost 10 years with my weekly trash removal & bi weekly recycling. They are always on time with the trash & recycle pick ups even with the holidays schedule, snow storm/weather disruptions. Prices are reasonable …
We switched from Republic who wouldn’t come for weeks and months to get our trash or recycling. They have been on time and excellent to work with. This week we forgot to put the bins out the night before and were a little late to get them …
The best people!
Never had a problem.
The best
Lovely trash men I always bring hugs.
Awesome service, fair prices. Will be returning for more!
I have never had a problem with this company probably never will have a problem
Very happy with their service. They were very easy to deal with.
Great service, my trash is picked up weekly with no problems.
Awful company, they do not care about the customer at all. They have regularly missed my pickups and are rude when calling to have it picked up.
Closed today for dump drop off without any notice to customers turning away lines of people at Webster waste management who couldn’t dump their product because they weren’t notified.
We left our trash out and they failed to pick it up. We called, and they said we would have to wait for the following weeks pickup.
Have used them for years for weekly trash and recycle collection. Reliable and responsive. Recommend them.
Hands down the best and easiest rubbish company to deal with. Can’t thank them enough for going above and beyond what I expected them to provide for the services I needed!
I have been a customer for 26 years. Never an issue. Prompt, courteous and reliable!!
Pratt has always been a dependable waste and recycling company for me and my family,keep up the great work!!
The first week of our recycling they forgot to pick it up. The following day the driver took it upon themselves to bring the barrel up our driveway for us to make sure t was emptied. They went above and beyond! Thank you!
Spoke to them over the phone to inquire about services, the woman was very rude. Spoke a million words a minute and just sounded irritated. After that call and seeing the reviews from everyone else here, I’ll be taking my business …
Do yourself a favor. Just read the reviews below. I won’t put my story in here as I don’t feel this organization is worth the extra time. …
Very rude customer service. Does not try to compensate in the least when they make an error and don’t pick up your trash or take your bin. Numerous times I have watched them drive by my trash outside and not take it, and more times than not the bins won’t get fully emptied.
I have been with Pratt for almost 7 years now and have not had any issues. Trash is always picked up on the scheduled date.. What more can you ask for?
Never a problem, always professional over the phone. Never missed a pick up day, they will always send you an email if the holoday that week will push your pickup day one day later.
Small bins. They also chose when they want to pick up their bins. They missed a pickup last week and said it’s because the bin wasn’t at the curb. We bring them out the night before and 1 bin was collected 1 was not. Will be looking for a better and honest company.
Pratt feels they are too big for the little guy, a few times now we’ve had to call for our trash not being picked up and the response we got was our driver said he did, we’ll see you next week. It’s sad that Tony had a good business and now it’s name and reliability has gone down hill.
Very frustrated with Pratt drivers, especially the last few months. Almost every week they literally drop my buckets so they fall on their sides! (I agree with another review that says they seem “pissed”.) I watch as they keep moving while …
My trash guy came to the end of my driveway in the snow to collect my trash bin because I forgot to get it out. GREAT customer service. I was so grateful . My husband has stage 4 cancer and my son just broke his collar bone so it’s been very hectic at my house . THANK YOU
Please inform your drivers in the Northbridge area, we have private ways that are not open for commercial traffic.Stop driving on our private ways and destroying our road! No one is using your service on Hopkins lane, Whitinsville Ma.
We are with Pratt. Our recycling bin wheels broke off (when bin was emptied by them). I asked her for a new bin. No problem she said they’ll come in a few days. Week goes by. I call and explain no where to put recycling. She says prop it …
Terrible. We have used them for 4 years. Progressively gotten worse. Suddenly after all this time my curb where I’ve always left my barrels for pick up isn’t acceptable for the driver. The last two pickups they have left my barrels across …
We’ve caught them picking up the recycling bin and dumping it in the regular trash truck at least 4-5 times. Contacted the company and they were rude about it. Apparently they don’t care enough about their business or the environment.
Four years ago this was a 1 star review. The company has definitely been through some changes and I am still sub’d out to Pratt for my trash but the service has been great since my last post. Figured I should reflect on the current rather the past.
Large and growing Company but still goes to bat for the little guy! I was lucky enough to speak to Frank the GM this afternoon, I had an issue with losing my paper bill, and it turns out they actually had sent me 3 bills…But he was …
After six years as their customer their driver all of a sudden has an issue with where I leave my cans. Instead of at the end of my driveway (where they’ve been for six years) he wants them in my neighbor’s yard. When I called to complain …
Pratt missed my recycling pickup for an entire month. I called twice and was met with an extremely rude woman who blamed me for either missing the pickup or “jamming” my barrel. Both of which are untrue. My barrels go to the road the night …
If I could give no stars, I would. Piss Poor service on the road and EVEN WORSE on the PHONES in the OFFICE!!! THE WOMEN IN THE OFFICE SHOULD BE ASHAMED OF THEMSELVES!! READ THE OTHER REVIEWS TOO, I AM NOT LYING!!! …
This year was the 1st time I’ve worked with this company and I like them. Good price, you can pay online and I’ve left them a message before when they’ve been closed and they called me back early in the morning. The only problem I had was …
Started service in the fall, nothing but problems. They forgot to pick up my recycling 3x and I had to call every time to make sure they would and the the women on the phone was always rude. Gave excuses and then said well you can leave 1 …
We’ve had them since before they changed to Pratt, so it’s been a long time. Customer service has gone downhill. On the holiday delay our driver forgot to get our recycling. The answer was leave it out management doesn’t know when its …
They almost never on time. Some weeks they forget all together. This week they told us they skipped us because our bin wasn’t close enough to the road. That’s because 3 weeks ago, it was hit by a car, and knocked over and they wouldn’t …
I set up trash and recycling service with this company a year ago. One time last year, we forgot to put the trash out. When we called to see if they could pick it up they said unfortunately this is the rule, it has to be out before 6am on …
Always on time…we have NEVER been left with our trash still on the sidewalk.
Continuously not picking up our garbage. When called in whoever answers the phone is EXTREMELY RUDE! Lies about not having us on auto pay, when we’ve been in auto pay for 14 years! Every couple of months they tell us we owe, and that we’ve …
Great Service! Amazing team & truly incredible management! If you’re looking for waste vendor for your business, Pratt Trucking is the go to. Their cart pickup service make our house flipping projects a breeze!
Absolutely worse company ever lake st had paid there bill have proof and this trash company is soooo lazy they can’t even pick up a trash can that’s been sitting for 3 weeks they need to get it together because it’s not the people that …
They’ve been on time like clockwork for me. They even gave me a call to replace my barrel because the driver noticed the lid was damaged. Proactive service and there when it’s supposed to be. Wanted to post this, as I saw the negative …
I’ve been using Pratt for almost 10 years with my weekly trash removal & bi weekly recycling. They are always on time with the trash & recycle pick ups even with the holidays schedule, snow storm/weather disruptions. Prices are reasonable …
We switched from Republic who wouldn’t come for weeks and months to get our trash or recycling. They have been on time and excellent to work with. This week we forgot to put the bins out the night before and were a little late to get them …